My son and daughter-in-law purchased a massage for me. The massage therapist was great. My appointment was at 5:00 and I arrived at 5:10 which I understand taking time off because I was late. My children paid for a 60 minute massage at 5:51, I was told okay thank you for coming in today. At checkout I said my massage was only 40 minutes. They told me well actually our massage is only 50 minutes because our massage therapist give a 10 minute consultation, but my consultation was 2 minutes at the most. At checkout the girl asked me if I would like to join. I explained no I don’t think I want to pay $70.00 a month for a 40 minute massage when you advertise a 60 minute massage.
Absolutely horrible they messed up my schedule wrong date. Still got charged for there mistake never even got a massage worst way to run a business making customers pay for a service that they didnt even get I scheduled for the 4th of March yet they say it was the 1st got charged for services now I did get a 50% discount on the 100% charge so that calmed me down but still not good enough for a service I never got to receive. Do not recommend.
Very disappointing!! I had an appointment scheduled and even received a call the day before to confirm. I drove 45 minutes to the appointment to be told that it looks like they accidentally canceled it. Are you kidding me!!!I had a 90 minute massage scheduled and instead of leaving feeling relaxed I left with more tension and anger. Their only remedy was well we can schedule something tomorrow. Thats it????? I am canceling my membership with them and will never go back. If the client misses or cancels an appointment on the same day they charge you for it. Whats their penalty????
Time for a change. Unfortunately customer loyalty means nothing, just profits. Id recommend Hand & Stone, more flexible and understanding.
I see Kate for my 60 minute custom massages. And will most likely only see Kate! SHE IS AMAZING!!! She really takes the time to listen to my pain areas and she focus’ on the areas I asked her to. I always say work those knots out and oh man does she get them broken down! I can not rave about her enough. I’ve had many massages in my life as well as PT massage therapy and she is the best! This location is also so nice, clean, and have very friendly staff. Just all around a million stars for Massage Envy and Kate.
Ever since the sexual assault case that this location is involved in has gone public, they have had employees leaving in droves. It is nearly impossible to schedule and keep appointments with them because they constantly cancel at the last minute. Not to mention, cancelling a membership with them is a pain. Not worth the money!Edited after response from owner:Not only am I unable to use my credits at this location because they don’t have any prenatal therapists, but they have consistently cancelled my husband’s massages for the last month or so. A total of 3-4 appts cancelled in the span of about 6 weeks. Market Street location has been very easy to get scheduled with and keep appointments, but is not convenient for us.
Be careful about booking at this location. Twice now we have had our reservation cancelled with no rebooking within weeks. They cancel within a day or two of an appointment and have no openings for a new one. Very frustrating when you are a member. Today we were cancelled for two Monday appointments because both therapists quit at the last minute. Either this is an untruth or they don’t treat their employees very well because two people quit today. Not worth the membership that they continue to collect yet can’t get you in for an appointment.
Forced tipping when it wasnt deserved. My wife broke out on her back and neck and was in pain after the massage. I dont recommend this place at all.
Extremely overpriced. The massage was good but not fantastic.
I love getting massage and every one I’ve got at Teas Crossing has been great but my only problem is when I need a massage you can NEVER get an appointment, it’s always atleast two to three weeks before you can get in and having a membership does nothing for you except a small discount. I can go to China Massage and get in within a couple hours for same rate as Massage Envy membership cost. I didn’t know it was there till after got membership.
Awesome place with an awesome staff. Got the peticure for myself and my friend for her birthday. Excellent decision. Staff was attentive and professional. Added benefit was the free drinks.
I have gotten a massage from alot of the employees at this location and I was only not fully satisfied with one of them. (And that was maybe 2 years ago) After using David for a while (he is very strong and gives wonderful massages), I found that Jodie is perfect for me when David was not available. The receptionists can tell you what kind of massage and pressure the different employees can do to give you an idea of who would be best for you in your time slot which is very helpful . The front desk team is always very friendly and accommodating and I never have any issues.
The staff is always friendly and extremely helpful. April is the best massage therapist that Ive ever had. She pays close attention to detail and ensures my problem areas are always taken care of. April and the rest of the team provide a great experience every time.
This location is the worst! I’ve been going for a year, and have been canceled on by them three times. The most recent was tonight, where they called two hours before my appointment to cancel on me. They also could not fit me in for another prenatal massage at a time I could make until next month! I was told the girl was not feeling well and felt it was “unsafe to do a massage on a pregnant woman”, but she could reschedule my massage for tomorrow morning. How does that make sense, would she be miraculously “safe to do her job” in the morning? When I asked to speak to the manager, I was told she was not in and they didn’t really know when she would be in. Horrible customer service! I will no longer be going to this location and I advise everyone to steer clear, as they clearly do not care about their customers.Update: I canceled my membership of over a year last month due to my pregnancy, not two months ago, and I’m still eligible to use two of my prepaid massages until the end of January. I did speak with your manager the next day, but only to cancel my next appointment with this location. I will be going to a different massage envy location from now on. Your business has canceled on me 3 times in the year or so I have been a massage envy member, I did not confirm or deny this with the manager. Nothing was discussed except my appointment cancellation. I stand by my one star rating and after your response, would give less if I could.
Receptionists are always sweet and welcoming in person and over the phone. Even though Jodie is my girl, Ive have many other massage therapists work on me at this location and I was happy with all of them. The front desk will always tell you who would be best suited for you depending on the pressure you prefer. And the membership is 100% worth it!
I have been a member of massage envy since 2004. Started at $49/mo + $39 for any additional massage that same month. Now 14 years later my membership has increased to $65/mo + $49 and decreased customer service. I could understand if ,as the economy rose, that the customer service remained parallel this would make sense . However, this is not the case. The customer service has noticeably decreased over the years. Evidenced by the second time where they cancel my massage on short notice (15 min notice) yet fail to appropriately compensate me for my time and financial resources. This is why after 14 years I have chosen to cancel my membership and support my local therapists. I cannot in good faith recommend this company.
I just had my first amazing experience with stretch massage and it feels great! Kelly R. was my massage therapist, I liked that she took few moments at the beginning to really understand what I need and why I am there. She did wonderful job stretching my body and relieving my chronic back pain. Plus, she gave me some trips&tricks to do some handy stretches at home : ) She was really awesome! - Alaa T.
This location is very clean, has a wonderful staff and has always been very professional and courteous. I have been to other massage locations and have been offered membership, but declined. I decided to join after witnessing an upset customer and how the manager on duty handled her. I am so glad to be a member here and look forward to my visit each month! Thank you to all of you here that make my life a little less stressful each month!
I have chronic pain and get massages monthly. Now that they began the stretching program in addition to massages I wont even think about scheduling a massage without having the assisted stretching first. Derrick is such a great therapist! He always listens to what you need and adjusts his technique accordingly. Sometimes I will book 4 to 6 weeks out in order to be sure I am able to get Derrick. No doubt others are good but when you find someone you trust and feel comfortable with you tend to keep going back to that person. Very knowledable and proffessional...I love this place.
I had a facial with Roxanne and she was wonderful! Very kind and did a good job. Wasnt too rough with the extractions. I almost fell asleep towards the end when you receive the neck and shoulder massage. She was all around great. I would use her again!
Massage Envy - Teas Crossing is great...professional, helpful and the facility is clean and inviting. Derrick is an amazing massage therapist. I am an athlete and he listens to exactly what I need each time and I always leave feeling better. I have scheduled the stretch session my last 2 appointments in addition to my massage. It is good. Stretch is thorough and an excellent lead in to the massage.
Amazing place, the staff is always personable and its a relaxing environment. I always go to the same person, April, and Im not even tempted to see anyone else. She is so nice and makes you feel really comfortable, which is something I was nervous about before getting a massage. Five stars!
Because I have a lot of back issues, I get regular massages. Donna is amazing! She really listens & understands my issues. She takes a lot of time & works to keep my back spasms under control. Because of her skill, I very rarely have a severe spasm. I am so blessed to have a therapist with her skills
I am experienced with the amazing, therapeutic benefits of massage, and my Therapist, April, always listens carefully to my needs and then meets them in a friendly and professional way! The Teas Crossing facility is always immaculate, and the staff there friendly and helpful. April is excellent at deep tissue work, without ever leaving me anything but relieved and relaxed afterward! I ❤ my masseuse!
Autumn is always good company while giving me a facial. Ive seen both Joe and April for massage and always leave feeling great. Front desk has always been informative and friendly. (Prefer medium pressure)
Wonderful relaxing massage today with my favorite therapist, Brenda Davis. I highly recommend her work, as she is very professional and listens to your every need. Make an appt. early with her, as she stays booked all the time!
This place is horrible!!!! Go somewhere else if possible. First me and my fiance had came in for couples massages and the girl who gave me mine kept hurting me after me repeatedly telling her enough!!! She would not stop, and kept digging in deeper and harder and making things worse than better. I didnt feel any relaxation at all!! She just made my body hurt for a week after that. Secondly I decided I would give them another shot but this time with a facial. I made an appointment for a 90 minute facial and was looking forward to having my face pretty for my wedding that weekend. Needless to say the girl who did my facial burned me with the chemical peel. The next day when I woke up after my facial it was cracked and peeling really bad all over my cheeks, and nose. She also was cleaning out the blackheads off my nose and made sores from using her utensil. Ladies if you want great service and people who actually care about you and not looking for a paycheck, DO NOT GO HERE!!!! Make sure you read the reviews carefully and get your trusted friends and family before you go anywhere.
Bought my wife a gift card for two one hour massages. Didnt ask for a price or a dollar amount, just told them I want two one hour massages. The first one went great. She went in for the second massage and when she was done they charged her an extra $66 because she didnt have enough on the card. Wouldnt be a big deal except my wife just had to pay $66 for her birthday gift from me. They say they are going to try to fix it but we will see.
Very clean and relaxing atmosphere.Derrick is my favorite massage therapist. He does a great job.I have had no problems with scheduling appointments.The nicest girls greet you at the desk.Derrick is great at his profession.Very satisfied with the Conroe, Tx.location.
Went there for the first time and loved it. Staff was great and very accommodating. Made sure of what I needed. Loved the fact that the massage therapist did not want to Chat during the massage. I was able to relax and enjoy it. Signed up for wellness program and will be going back monthly.
Everyone needs to really take the time to have your membership explained to you. we went in for a couples massage but one of the masseuse did not show up earlier in the month of October. My fiancé did not get a massage because of this. We went in two weeks later and had to pay $83 for a couples massage then they took out $49.99 more days later stating we had to pay a membership fee that was due and since it was after the massage the week before we had to pay for the previous massage. Be careful folks.
I wish I could give a review of this place, but unfortunately when I called to make an appointment, I was rudely told that there were no appointments available for the day I called nor next day and I was not even given choices. I guess the owner must be pretty wealthy or does not know that the receptionist is turning business away. At any rate, I will not be calling back to be rudely told off. Oh, I did call another massage place in the area and they were extremely friendly, and accommodating to the point that they would be willing to check with their masseuse and see if they could stay a bit late.
This was a Mother’s Day gift for me. I had David and he was alright. Asked what I needed. I mostly needed legs and lower back but instead got a partial leg and a half and a whole lot of neck and shoulder for less than my 90 minutes of massage. I added on the stimuli service for my legs to break up my knots. I paid for 15 minutes and got about 7. He was a bit unprofessional in my opinion. He seemed pretty sleepy. Kept yawning over and over during our session with sound. At one point he was just passing his hands back and forth on my leg and then all of sudden remembered he was suppose to be giving a massage.It wasn’t a great massage like I hoped for. I don’t know that I will be returning. When asked about signing up for the membership I asked my husband to not take it.
I love this place because it is close to my house and more importantly because I have a great massage therapist, Kelly B. She does a great job of hitting my problem areas and provides a relaxing experience. I love her so much I go every two weeks and when I dont, I can feel the difference!
I had a wonderful experience today at massage envy, Charles was my massage therapist. This was my first time to ever get a massage and I am so glad that I did! It was so relaxing plus relived pain and tension. I really appreciated that charles wasnt chatty. I am not a talkative person especially when trying to relax.
Kelly B is my favorite prenatal therapist! She always knows just the right areas to work and the right amount of pressure to use! As an LMT myself, I am definitely picky with my treatment and she always knows how to relieve my pain! Im always super relaxed and feeling so much better after a session with Kelly B!
Had a massage here in 2013 with my mother which was were semi satisfied with. Called today to make an apt. They called me back (which was only 5 mins later) to advise they needed a current credit card to hold the apt. I asked the lady if I could just make an apt for tomorrow instead of today bc I actually wouldnt make it in time. the manager there told me Id be charged half of the full price since I canceled. Mind u.. I was trying to book one for the following day instead so they were still getting business from me. Instead she refused to take any further apts from me if I did not provide my credit card info so she could charge me the 30 for canceling. Luckily. I didnt give them a current card number. Obviously they did not want my service. I will be going elsewhere
They have some seriously shady business practices!I was given a $100 gift card as a gift. I tried making an appointment, in the process was asked for a credit card to hold my appointment. I told them I was unwilling to give them my credit card information over the phone to a company I have never used before, and was told they would not hold an appointment unless I gave them a credit card number to have on file.I told them I had a gift card and they could use that number. They said they would have to physically have the card in hand in order to do that.I stopped by their offices and was in the process of making my appointment when they asked for my credit card information again. I again, told them I wouldnt give them that, to which they said they had to have hat to hold the appointment. I told her about my gift card and what I was told over the phone, she went and got the manager. When she came back she indicated she would hold my gift card. She made my appointment for 2 weeks out, and I then asked for something saying I had left my gift card and what the balance was when I left it with her. The manager came out and said they didnt have anything like that and they were already making an exception by not having a credit card on file. I said there was no reason they needed my credit card. She reiterated again that they did not have anything to give me. I said so youre expecting me to just trust you. The manager just smiled.I told her to cancel my appointment, again the manager smiled and told me to have a good day
Brenda has given me massages for about 2 years now. She is amazing. When other people complain about their aches and pains, I just smiles because I do not experience them and I know its because of Brendas magic hands. Thank you so much.
Friendly staff, friendly service. I always feel comfortable here.
Update after almost 4 Years of being on the Wellness Program(monthly membership)...Such a Blessing This Place has been for me and my body.I still get Excited about going and The Ladies and Gentlemen are still some of the Most Polite, Kind, and Professional People I know.Going to see my Therapist Monthly and Sometimes Every two weeks has been so Beneficial to my Health.Jodie and Masako I simply cant say Enough about how they listen thoroughly to your every stiff and achy problem and target those areas, feeling So Refreshed and Relaxed Every time I leave. My Stress Level, Tension, and Pain in my Neck They work it out Every time and For all That They Do and More I am Forever Grateful...There is 1 more thing I must add, The Manager @ this location Has been by far one of the Most Beautiful and Nicest People Ive ever known, Keep up the Great Work Massage Envy Teas Crossing...Sincerely, Orkeshia B.😊
My wife and I both see April for a reason. She’s fantastic at her craft, she’s a shining star and an all around great person. We always book our next appointment before we leave our last. Thanks for all you do April!
Second time around for me with a contract to Massage Envy... it will be the last. Too many scheduling mistakes made, cant get the therapist you want (even when you try to schedule ahead), not the best therapists around, and even when you try to cancel its like pulling teeth. Would not recommend.
This is a wonderful place. All staff are friendly and helpful. But for a really wonderful and amazing massage, see Derick. He is great!! He takes care of my problem areas and I am so relaxed when leave.
Kelly B. Is a wonderful massage therapist. She always finds my trouble spots and leaves me feeling better than when I walked in. I would definitely suggest her services. Lisa S.
Donna McCann is an amazing massage therapist! Location is convenient and scheduling is easy. If you are looking for a great massage, be sure to book with Donna, you will not be disappointed!
Was kinda disappointed :( they asked where the should focus and then avoided them completely. Only rubbed my legs from knee down for about 3 minutes . I payed for an hour and only got 48 minutes . Not what I expected at all!
Had my first 30 minute stretch by Derek. It was hard but very beneficial. He explained everything and told me what to expect the next day Followed up by an hour massage. Derek was great.
Donna is the best massage therapist! Every time I see her, she finds the knots and works them out. Just about fell asleep today, it was so relaxing.
I have been a member for almost a year now. Derric is amazing. I have used him this whole time. He takes time to explain things to me and seems to really care. He helps me with ways to help myslef at home which helps alot. Appointments are easy to make. Highly recommended.
Kelly R. has been my therapist for 2 years now. Took a bit to go through different ones to find the perfect one. I had back surgery and she has been the only one to help out with that problem
I went with a friend on a whim. Dhante was AWESOME. As a girl I was worried it might be a little uncomfortable with a male masseuse but this was in no way the case. It was without a doubt the best massage I have ever had.
Friendly staff...clean environment...and Derrick was amazing...listened to my needs...pull muscle in shoulder he really has nice strong hands and definitely worked out that strained muscle... Highly recommend Massage Envy and especially Derrick😁
I feel so much better after spending an hour with Brenda. It is so nice to know that I can go in with an ache or a pain and leave feeling great! Thank you to a pleasant staff and wonderful Brenda!
We had our monthly couples massage with April and Shawnda on 10/11. They are both wonderful and we cant wait for next months visit!
Brenda has helped heal my body. I enjoy all visits & get better with each one. I would highly recommended Massage Envy & Brenda.
Great Facilities. Kelly B is the best therapist. She is taking care of my sessions since 2 years. Great Job!
My massage therapist Kelly R. Is amazing! She always listens to me and adjusts my massage to my needs. I would highly recommend her.
Been a member for over 4 years. Have had several therapist and April has been my therapist for almost two years and goes above and beyond expectations. Thanks Loyal Member
Absolutely worth every penny!! Ashley did my facial and Im so happy with it!! Shes so sweet, caring, and very helpful!! Going again!! So worth it!!
Very beautiful and relaxing environment. I have been to other Massage Envys where their environment has not been as comfortable. Very friendly staff as well as talented massage therapists. I love this place!!!
Masseuse seemed to be newer and inexperienced. Overselling add ons from front desk staff and pushing for memberships after explaining that I was not interested. Friendly staff, but massage was subpar and I wont be back.
CUSTOMERS BE AWARE:Do not pay this business with your CC/DC, they will keep it on file (without your consent) and FRAUDULENTLY charge your card(s) without you knowing it until its to late! Same goes with gift cards, when you make the purchase with them they keep your CC/DC on file and screw the party your giving the gift card to. These people are crooks! Folks dont fall victim to this business like I did.
Donna is a wonderful massage therapist. Ive been seeing her for several years. I wouldnt go to anyone else. I highly recommend this place!!!
I’ve been using Kelli B for over two years now. She’s one of the main ways I manage chronic pain! Always does a fabulous job!
I have experienced many great sessions over the years with many different therapists at this location but I have to say that Kelly B. is the best!
Thank you Jodie ! Great job. Im definitely gonna have to schedule again .with my line if work I could use a massage weekly .
My wife and I have only had massages there but they do a fabulous job at that as well as offer other services and products at great prices
These therapists and staff are the bomb. I wont go to any other branch unless I have to. I highly recommend this location and its crew.
They cant even get a booking correct. If I would have known they had booked me incorrectly I would have booked elsewhere.
The staff at Massage Envy at Teas Crossing are very friendly and professional. Kelly R. does an excellent job at massaging tight and sore muscles.
If youve never had a massage before, go see April! I even bought a membership after seeing her, and I love this place!
Absolutely love my stretch session with Kelly B....and then top it off with a 60 or 90 min massage! A new woman I am!
***DO NOT SIGN CONTRACT*** once you sign the contract it is almost impossible to get out - and once the contract has ended they continue to charge you...DO NOT GIVE THEM YOUR BANK ACCOUNT OR BANK CARD #****** They have no compassion for anyone in any situation...And once you sign the contract your therapist is booked a month out and no one else is available when you want to go in - Find another massage therapist!
I love Massage Envy. Always a wonderful experience. Donna is the absolute best therapist n the world
So good! Im looking forward to how I feel over the next few days after everything settles.
Great experience they worked me in at the last minute with a 90 minute massage very accommodating going back this week
Jacy gives the Best massage ever! The entire team is accommodating and courteous.
I been going there for sometime and April is the best, I wish her luck and I am book till next year
Very professional and kind staff. We thoroughly enjoyed our visit and will definitely be returning.
Cancelled scheduled appointments three times this year.
The ladies here guided me through purchasing a Valentines gift for My Wife.AWESOME
This location is wonderful! I love Joe for massages and Autumn for facials!!!
Brenda was wonderful! She is a terrific therapist.
I have been going to this location for over four years. I love the staff .and best of it is April D.
Love getting messages here. They are very friendly. Great atmosphere.
Excellent experience. Derrick is an outstanding therapist.
Awesome massage! Kelly was great!
Love this place and it really helps with sciatica
Great place, great staff, and very relaxing atmosphere! I highly recommend this location!!!
They did a good job very relaxing
I wish I could go more often always leave happy and relaxed
I recommend Sydney or Bonnie!
Excellent service and massage therapists.
Kelly R. is a great massage therapist!!!
Brenda is the best therapist ever!
Expensive and not worth supporting. Try a less commercialized chain.
Always a great massage by a great therapist
Love my therapist
Always amazing, super relaxing
Very professional ,a great place and expert
Brenda is an excellent therapist
Massage therapist are not consistent
Loved the service and massage!!!
Kelly R was great!!!
Real friendly staff.
Kelly R was amazing!!!!
Brenda s the best
Rude.
Great respectful place
Stacy is the best
David is the best.
Best place to go
Very relaxing
The facial was fabulous
Great people
Great experience
Very professional