Up In Smoke ( Smoke Shop ) Costa Mesa

Again I will recap my story from the other Up In Smoke store reviews. Yes the Up In Smoke stores are family owned and operated by my guys Mike and Murad. I used to chat with Mike at the store he managed on Bristol Ave formerly. Now today I got the story straight from the crew at both locations and my guy Johnny at the location here on Newport Blvd North and Wilson in Costa Mesa. First, make sure that youre headed north on Newport Blvd back in the direction of Santa Ana. Then just past 23rd Street youll see the stop light at Wilson. The center is immediately on the right, be careful as the parking lot is rather tight. Also theres the 7/11 right next door.My guy Johnny was also super nice and accommodating when I asked him if I could take some pictures. One thing I noticed was that this location also has a good selection of Kratom from various brands. Really nice to add to your coffee or in a protein shake. Also this location has a cool Zippo lighter display with a decent selection of cool lighters. A slightly larger selection of Hookahs than the Newport/Balboa store. Everything else is solid and quite comparable to the Balboa store. Fantastic service whichever locations you might find yourself visiting. What I personally like is that these are family owned and operated, veteran owned, and have provided the community around Costa Mesa, Newport, Irvine, area for over a couple of decades now. You cant go wrong with stopping by any of the stores, they have exactly what you need and the best crews in store there to help you get exactly what you want. I HIGHLY recommend the Up In Smoke stores whichever location is nearest you. Enjoy!!

Free lighter, great selection on wraps and roll ups and even gave us a piece of his sidecar donut we were willing to buy . World class 🤙

Oh! For Sure. I’m in there every week 2 weeks & usually drop $27-$36. So average customer. The owner is always top shelf & friendly. Gives discounts with cash is helpful & all that am invested owner should be. He even recommends more economical options when I’m browsing. I remember my vape charging cord was top of the line materials & was only $8. They should start at $19. It’s better than those 7/11 budget cords that are on the counters. Employees have also been finely hand picked by owner to exhibit the same courtesies has He would. I remember my Tabacco Shop Coffee was given to me like the third time visiting. So Yes frequent the store and I promise you’ll return. Tell friends😃🚬

I absolutely love the smoke shop so much they are so knowledgeable about the products that they sell unlike a lot of smoke shops in this area. I had the pleasure of meeting Montana today who helped me pick out the items I was purchasing. She was super lovely and knowledgeable and pleasant and made my day a little bit brighter so thank you Montana.

Ive been going here for years. If you are lucky, his humble little pet dog will greet you while looking around the high-end glass. Always a good vibe and helpful.

Cheapest pricing for kratom. best choice as well. The employees are polite and informed about the things in the store. Highly recommended!

The best shop in CM, and in my Top 2 of all of OC. Great selection of kratom, glass, papers, etc. All priced extremely fair. The staff are maybe the most friendly people I’ve ever met in OC, and will go above and beyond to hell with even the smallest purchase. I try to stop by anytime I’m in the area, even if I don’t need anything.

I made a purchase recently at Up In Smoke, and when I got home, I realized a very small issue with part of my purchase. When I came back, Jamal was quick to help resolve the small issue. He apologized and fixed the problem with kindness, and gave me no trouble at all. The store is clean, has alot of variety, and I was welcomed when entering the store, and told to have a great night when exiting. I felt like a person, and not just another shopper. Thanks Jamal! Keep up the GREAT customer service :)

These guys are great! Not close to home but they had what I thought wanted...I was wrong. Instead of making a sale, they explained more clearly how to use my Mighty vape and get the most out of it. Totally blew my mind. Again, these guys are great.Oh, and dont forget to say hi to Paco.Rich

Came in looking for a pain remedy for my back problems. Guys working were very helpful and knowledgeable of their products. Got me exactly what I needed quickly and at a great price. Their kratom is top quality and, from looking around at their pieces for a second, so is their glass. even threw in a bottle of OJ to wash it down. Go here first, and you wont need to go anywhere else for any of your smoke shop needs. Thanks guys!

I’ve been a loyal customer to this store for a long time and never leave without spending at least $50+ sometimes multiple times a week. When I called to let the owner know that two honey straws I purchased malfunctioned the same days I bought them, didn’t even last 24 hours, and I get told that they will contact the distributor and try to get it dealt with. The integrity of the glass was the problem. They were advertised as being quartz tipped which is simply not true. Something with a quartz tip does not SNAP away after being heated not even 4 seconds. There’s been several times where I’ve been disappointed by the owner of this store. The same day I purchased the 2nd straw I asked for a quartz tip for a nectar collector, which I had purchased a few days before and just needed a second. The owner told the sales person to show me full sets of nectar collectors instead. Shovenism at its finest. As a woman I just automatically need to be pushed to buy something more expensive right. When I bought the one a few days prior there was a basket of at least 40. This has been the attitude myself and several friends of mine have received shopping at this store. I normally don’t complain and will eat whatever I buy if it has issues but I felt like after as much money as I’ve spent here I should call and notify them. The owners response was as I expected. He did not offer me anything other than to TRY and get the manufacturer to replace it (telling me several times that he would not be promising anything). These are straws that I’m sure are purchased from DHGate for pennies. Clearly being a loyal customer means nothing. I wasn’t offered store credit, I was only told that he couldn’t prove if I was being truthful so it was a shot in the dark. My money will be going elsewhere from now on to a store where loyalty actually matters.

I called to ask if they had blow torches and asked how much they ran for. I was told they don’t discuss prices over the phone. I would not have taken up much more of the guy’s time. It would’ve been nice to be given a range or at least the starting price so I could know how much to expect to pay. Probably won’t be going to any of the locations.

Great place, even better service! This is the only shop I will go, and they show their appreciation for repeat customers! The owner is a great guy that will work with people who deserve it.P.S. - Don’t listen to that “Rick Nehls” guys review below me, you can tell he’s a complete douche... I mean look at his profile pic! Lol This shop is mega chill and extremely nice/caring! Pretty much anywhere you walk in acting like a douche bag, you will be treated accordingly...

Great guy! Was honest about his vaping products and which had the least amount of problems due to quality cut backs, I walked out with the air bar max kiwi Berry and he even suggested I try it in the store before leaving to make sure it works. Great job sir ! 👏

Awesome store. Tons of high quality glass pieces. Owner was a really cool laid back dude. Lowered the price on a real nice ash catcher and gave me a free bowl. Definitely will be back when Im in the area.

So i went to this location today to grab myself my first rig because ive decided to start using wax/shatter/crumble/etc. since flower doesnt do the job for me much anymore! i called to ask about prices and the man who answered was very helpful and kind, so i went in and the place is super clean! they are really friendly and the gentleman who helped me was very informative about how i should use and handle all the items i was purchasing, which i genuinely appreciate a lot because other places dont give you any advice or tips or instructions. the guys at Up In Smoke were actually knowledgeable about their product and im so glad i stopped by! i was helped by Ferris(hope im spelling that correctly) and he showed me several different models and then i settled on a beautiful, perfectly sized rig with a quartz nail and it hits so smooth! it is perfect for a novice user like myself! and Ferris told me all the things i needed to know to get the perfect use out of my rig. everything he said came in very handy and i am really stoked that i came in to the shop today. ill definitely be back when i upgrade to a larger rig, or whenever i need a new bubbler or anything! this place is awesome and id definitely recommend them! they are honest, friendly, have quality product, and the prices are unbeatable! thanks a ton for all the help! if youre in need of quality smoke gear then this place has what youre looking for!

Great prices but the owner can be a bit gruff and argues. Vape fluid selection is very limited. I bought a 120 oz Glazed Donuts by Loaded. The price and flavors for this brand name is very affordable and flavorful.

I absolutely love this smoke shop. Make sure you dont confuse it with that faker on Harbor Blvd. THIS IS THE OG UP IN SMOKE OKAYmy boyfriend, Gavin and I have been coming here for almost 2 years. The guy that owns it typically mans the shop, but thats perfectly fine with me because hes such a great guy. Hes very nice, very informative and knowledgeable about the merchandise, and usually will include some complementary hemp wick (promoting healthy smoking, nice!).Sometimes his little dog, Paco will be hanging out back and will say hi , which is fine with me because Paco is adorable and sweet. I think this makes the experience very personal and comfortable, feelings both associated with what i might buy at a smoke shop . A+ ,,The price range is pretty inexpensive, the selection is vast. Any customer could find what theyre looking for here, whether theyre looking for something with aesthetic value, or practicality, you are sure to find it here. Up in smoke is #1, and always will be for me .

The owner, Morod, convinced me a product that he suggested would work in a way other than its intended purpose. When the his product didnt work at home, I came to the store to return or exchange it. When I arrived, the owner flipped out and told me he would not accept an exchange because - he claims - he previously warned me it might burn out. What disturbs me now, as I reflect on the incident, is that he didnt take the time to listen to what the problem was. If he had, he would have realized that the issue had nothing to do with the product burning out, but rather that his product simply never functioned as a he said it would. Instead, he lost his cool, leaned over the counter and became verbally violent and aggressive. I felt uncomfortable and unsafe and a friend needed to step in to mediate. The owner claimed that I was bothering his employees earlier in the week; thankfully an employee witness overheard this and vouched for me, as Ive actually been quite nice and cordial. I had to come to this store 3 times in one week because of the owners absence (apparently only he can work with customers on these issues on the days he chooses to be present). To anybody that decides to shop there, please do your research on items and know what to buy before going there, or else you may be victim to being ripped off or mistreated by the owner. Im leaving one star because while he ultimately allowed me to exchange my product, the experience continues to leave a bad taste in my mouth.In response to owners comment: The owners response to my review clearly confirms the extent to which he and his business are willing to put a lie in black and white. His lip service about taking customer service seriously is comical; his customer service was quite lacking in my case (3 trips to the store to have my issue addressed ...really?). Moreover, his response indicates his twisted belief that past reviews should protect him from unethical behavior. This is a clear case of selling a faulty product and then attempting to backdoor his way out of responsibility for it by claiming that he warned me of a possible product burn out. He continues to perpetuate this fairy tale in his response above; when in actuality, his response simply re-demonstrates that his is not willing to get it regarding the products functionality, which he misrepresented. My experience did not happen without several witnesses.I considered letting all of this go, without a review, but his behavior during the exchange and afterward continued to appall me. His claim that I broke the 2nd exchange product, and his ban from the store, are comical attempts to save face on YELP and, frankly, to his employees, as he plainly embarrassed himself when he lost his temper ... as if I would want to return to support such an unethical establishment, yuck.As to the exchanged product that I broke, Ive submitted it to the manufacturer who is now replacing it after verifying that the charger malfunctioned and is covered under the warranty. Ill be sure to submit pictures when I can. Im glad the owner mentioned it because the public should know that he sold a 2nd faulty product in the exchange and was a bit of a jerk about it, again.Frankly, the owner needs to improve his ability to hold memories, not seem so out of it, and avoid showing so much white area around his eyes when hes upset.

Best shop in Costa Mesa! These guys are very professional and have some great glass. I buy all my stuff from them.

Wicked awesome shop! Tons of pieces and great prices, plus the owner was super friendly. Gave me a good deal on a bowl and a glass blunt. Very satisfied with this place. I HIGHly recommend checking out this shop

Ive been here so many time! They always have amazing deals, quick service, huge variety of options on water pipes, tobacco products and so much more. And the staff are nice as hell and always hook it up!! Seriously, no lie, this is the best smoke shop Ive ever been to!!!

Best prices on kratom, period. Best selection as well. Staff is knowledgeable on the shops products and are friendly. That sums it up..

Awesome place, incredible customer service and noticeable appreciation for their patrons. Highly recommend. Always are eager to answer any questions and Overall great experience every time.

These guys are cool and they will cut small deals on stuff. Nothing huge but Still very convenient. They also have a selection of custom hand blow glass and a great selection of other glass for such a small store

This shop has high end products at competitive prices. The staff is also well knowledgeable and very cool. I would definitely recommend going here to check it out. Wish there was one closer to where I live.

Best shop for anything your looking for in this smoking world. Never a negative comment I can even think of with the kind of service from anyone youll find working here. You will not find better prices or a more honest staff. I will drive past 5 to 10 shops in respect to the service and prices Ive gotten again and again now at this Up in Smoke.

These guysbare always vwry friendsly and sint pressure you inro much of anything. It is a veteran owned shop. Great prices on attachments and concentraterelated parts. Insence sold hwee. Some decent prices on glass but average and some even expensive on alot.

Love you all. Also the Up n Smoke in Newport as well. Both places have quality products, fair prices and very friendly and fast service. I dont go anywhere else.

Called to ask about grinders, 2 questions in the guy interrupts me and tells me to call him back in a few mins, because other people had come into the store. Rude and unprofessional. Will NOT be shopping here. Too bad because it looked like a nice shop, but I dont want to waste my time with poor customer service. Smoke shop is not a hard job you guys. Learn your prices!

Up in smoke is the BEST. I went in there with a problem. The owner went above and beyond in servicing my problem. I have been going to this shop for few months and have never had a bad experience. I recommend all my friends to this shop. Also stop by to say Hi to Paco the little mascot.

Went here for glass on some good reviews only to find that its just another cheap import store with horribly thin Chinese glass. Maybe if you needed an oil burner this is the spot for you. I recommend if your looking for any glass reefers, ziggys, one stop, check your head, smokkez , one world or even the other upinsmoke off of harbor is 10 times better! Waste of my time here!

These guys have wonderful customer service and great prices! Come visit Up in Smoke on Newport Blvd in Costa Mesa!

Have been hearing a lot of talk about this shop , and all the Headys they have... Amazing shop with incredible work.... I end up buying a nice little $80 bong , and the employee DIDNT bubble wrap my product??? SMH... $80 or $2,800 you should wrap all glass customers purchase from you... nor did he offer to bubble wrap it .. So I recommended this smoke shop 👍 BUT BRING YOUR OWN BUBBLE WRAP, SMH 👎👎👎👎👎

Guys have everything I need and the customer service is great! I always come here for quality products. Would recommend to anyone looking for tabacco, good pipes, water pipes, or specialty glass.

Always friendly and knowledgeable! Never creepy or try to push product on you. They always throw in extra stuff or give small discounts to returning customers.They will always have my business!

This guy who claimed to be an owner forcefully escorted me out of the shop; and I personally felt violated, disrespected, humiliated, when Ive gone out of y way to bring him business. WOW! What a guy, if love to catch him off the clock and out of his discredit business an square up like men!

I just drove in from the east coast. This was the place I went to get a new piece. This was the first place I thought of to go. Its the best! Been a great place to shop for years! Great place!!

Excellent place to stop. The staff is super friendly and knowledgable about their wares. They have a good selection in inventory and a plethora of accessories as well.

This place is great! They have a knowledgeable friendly staff. They carry a large variety of cigarette alternatives (vapes) and my personal favorite, Green Smart Living!

The Owner was friendly and a professional about having answers to really any questions I had. Coming back again probably soon, great shop. 5/5

Great place, great prices, great people! Ive been coming here for over a decade, would recommend to anyone.

Cool glass, Terrible customer service, guy doesnt even know what hes selling lol

Thank you for carrying A good quality Kratom..I need it for chronic pain and it has literally made it possible for me to get up and walk again.May God Bless you and Thanks again

Great customer service. Very competitive in price. always in a great mood. Great owner. I recommend this shop.

Love the shop! When searching on google maps it takes me to the wrong location! So frustrating.

My apologies to this store. I have not shopped here and therefore have no opinion on their customer service. My original negative post was for the Up In Smoke store on El Toro Rd. in Lake Forest. Dont shop there!

This place is awesome, good selection, good prices but we make the drive for the people who work there these guys are doing a great job.

Efficient and sharp staff. They provided a down to earth conversation as well as a quick solution to a problem I had encountered. I would not suggest going anywhere but Up In Smoke located in Costa Mesa, CA.

Great shop, lots of selection, and super helpful and nice guys. Howard was dope and hooked it up! Recommend!

Best glass for the best prices. Im definitely coming back. And my man, Murad hooked me up!

Got my glass and vape here. Very large variety of products. Good prices and knowledgeable staff.

Guy who helped me was super nice even though I came in 3 min til close. Very happy with the service.

Never by any electric device they all not working and the dont offer refund be aware

They got great prices...kinda.they are really friendly.a staple of the other half of the community.🤘🏻🙃😎

Very nice staff, very knowledgeable staff. Its much further from my home but worth the drive.

Sold me a fake VMod battery and charged me $35 for it. Everything from the packaging to the device itself just gives it away.

They have all the shisha flavors and are really nice and helpful! Its my new go to out here.

Best customer service been coming here for yearsThey got everythingAnd best costmer service

Cool shop .respectful people an worked around my budget .thanks for being legit up in smoke !!!!

Up in smoke is great, everyone is friendly, never a long wait and they have a good selection.

Really nice workers, and great deals. Always hook me up.

Relax and informative staff. Gave me a discount for no reason at all. What else do u need to know?

Nice place, dude working there was very helpful and informative.

Super friendly. I got a free lighter

Khalid was very helpful

Best smoke shop Ive been to in Orange County!

Kinda pricey but good customer service

Great customer service and have everything I need

Good smoke shop. Great Owner. Check it out

These guys are THE best!

Great Place. Great Prices. Great Owner.

Great service and great variety of products

They were very helpful with my questions

Homies are super chill and knowledgable

Guys are always really friendly

Great service and selection

The guy was chill and prices are far.

Very rude

Dope shop

Top notch shisha and hookahs

Good smoke shop clean.

Love this place!

Got what I needed

Great service

Good variety

Awesome...