This has been my preferred local shop for many years now. If you treat the employees kindly they will do everything in their power to help you however they can. The staff are generally knowledgeable about all of the products they carry and tend to do a decent job of helping you make the right choice.
Terrible terrible service.. my sister was 21 with an ID PRESENT.. and this man told her he couldn’t sell because I was right beside her. MIND YOU I WAS NOT purchasing anything, WHY IS MY SISTER WHO IS ABOVE AGE being denied.. terrible service. The place was also musty, don’t recommend .
I called the smoke shop looking for a specific part and Montana was extremely kind and helpful. Highly recommend Montreal for all your smokey needs.
Wesley was a great help for me making a decision about vapes. Nice shop, great selection
I’m giving 5 stars due to this amazing worker named, Mike. I was just at the shop, first time there and he was totally welcoming and helpful! He had so much insight on the products that I had questions about, very sociable, and very sweet!! Even after all of my annoying questions, he was so happy to help. Great work attitude and ethics. So knowledgeable and friendly and gave great recommendations. Very satisfied with this worker and the shop!
Found a great facility!! Clean and well stocked. Jesse is terrific!! Hes very knowledgeable and helpful. Cant wait to visit this place again!!!
Really good experience here with Andrew. He was extremely knowledgeable on multiple different products I was interested in and gave me the whole run down on what would be best for me based upon my wants and needs. Everyone that comes in NEEDS to ask for Andrew. 5 stars doesn’t do justice
Ive been here twice and each time have been BLOWN AWAY by the level of customer service. Staff is beyond knowledgeable, generous with their time & expertise. Easily, hands down, the best customer service experience Ive had ANYWHERE — strongly recommend these guys!!!
Wasting my time during my work break. New dude shouldn’t work there.
Rude, totally ignored me, didnt acknowledge me. I dont know where these good reviews come from, I guess Im not cool enough to be given good customer service. We shopped here a couple of times in the past, try to support small business but the employees come across arrogant, like they are doing me some kind of favor to buy their over priced products. They push delta 8, which if they were actually knowledgeable in their field they would never sell that. Ill go elsewhere from now on, lesson learned.
I love this place. Great attitude and awesome staff. I had the pleasure of dealing with Robin. She went above and beyond. She is one of the main reasons I’m going to be a returning cutomer. She made me feel like a friend I’d know forever after just meeting her for less than five minutes. I highly recommend this place.
Robin is the best! She was an enormous help when I visited the store over the weekend--friendly and super knowledgeable. I was interested in a vape for dry herb and had done some research beforehand. Torn between two similar items, Robin talked me through the pros and cons of each to help me make the best decision. It was honestly like chatting with a friend, not a store employee I had just met. I will definitely be back!
Robin is amazing!! shes super friendly, super helpful, and super knowledgeable. she knows what shes talking about. definitely going to keep coming back to the shop after my experience with her :)
Bought a HUSH pen that comes with a lifetime warranty (thats the main reason I bought it). I actually brought the pen in one time and they replaced it No problem. I was thinking wow what an awesome store and how easy that was to do as they honored the lifetime warranty. Well the pen broke again and now all of a sudden the rules have changed. According to the employees, the manager says theyre no longer honoring that. I didnt know the manager can just overrule something that they had already previously honored in the past. Its a really a shame because Ive given them a ton of business but they just lost a really good customer. How can you offer a lifetime warranty on a product and then decide on your own, that youre not going to honor it anymore. Thats actually embarrassing and Ill be sure to spread the word to all my friends to let them know that this place is turned into a joke. If I could give it a zero I would and I definitely will not be going back there ever again and Im telling all my friends to do the sameI was not able to respond directly to this post or I couldnt figure out how. But I will say this again. I have called the store numerous times to be told numerous times that I have no choice because you wont give me my lifetime warranty pen back and nobody offered me a refund. I will admit somebody offered me 15% off my next pen. But why on planet Earth would any sane human do that when they initially bought a product under the premise that it had a lifetime warranty so I wouldnt have to worry about any potential issues. Its just a terrible way to run business and I dont leave bad reviews barely anywhere but this was just a joke the way that it was handled. Ive been to your store many times and I Ive met the owner and the staff and they are normally very friendly. I just dont understand how as an owner or a business you can change your mind and go from a lifetime warranty to offering someone a 15% discount on buying a new pen. If I wanted to buy a new pen I wouldnt have bought a pen originally that had a lifetime warranty. Catch my drift? This is a rocket science and the fact that nobody offered me a refund and the fact that people told me that they could do nothing for me except for that and just shrug their shoulders is a complete embarrassment and honestly I would never go back to that store and Ill make sure none of my friends do either
Ive been going here for a couple years now. Smiling faces usually. They have good, no bs experience with the products they sell. Ive went in to do a quick pick up and found myself engaged in an interesting conversation for 20+ mins! Cool staff, but prices can be anywhere from fair to a bit higher (yet one cant overlook their quality so its still worth a couple extra bucks for safe & reliable products).Highly recommend
Visited this store earlier this evening and we received extremely friendly and high quality service from Robin! She knows her stuff and is very eager to help out and find you exactly what you’re looking for. We had a great experience here thanks to her!
I walked in recently to purchase a few gifts for my recently engaged friends; Robin approached and offered to assist me in putting together a gift bag of multiple items. She was friendly, informative, and super helpful with her suggestions. She clearly takes her job seriously and because of my experience I will never go to another smoke shop. Hands down the best place in town!
Robin is the best. She knows her products, and showed me a nice assortment to choose from. She let me decide, while being personable and respectful.Every time my vape breaks, I go to Montreal and am never disappointed.
Francesca and Robin are awesome! I was there yesterday and they were incredibly knowledgeable and friendly. The selection is terrific and they answered all of my questions. I’ll definitely be going back.
Won’t come back here. It’s a lax rainy day, just was going there to purchase a wrap and instead left disappointed. I hadn’t purchased a wrap in years and I was just trying to have casual conversation because I remember in 2013 every store under the sun was selling the double platinum blunt wrap, and years later I tried to buy that in a convenience store and couldn’t. I asked why they don’t sell those anymore, and the two gentlemen working weren’t helpful. I don’t blame the guy trying to help me because he was trying to understand but just didn’t—the white dude with the glasses kept butting in and aggressively stating they have blunt wraps and what I’m holding is a blunt wrap; he was making the conversation worse when it wasn’t bad to begin with. Then both of them just kept stating they have blunt wraps. Clearly I knew that, I’m not an idiot. Granted I wasn’t familiar with filters, but I know what a blunt wrap is. I was just curious and trying to learn why double platinum blunt wraps weren’t around anymore. I like learning about that stuff, maybe it was marketing, maybe they got bought out, maybe its policies, who knows; I thought I would ask an expert , or someone who was more familiar with the industry than myself. I’m not a frequent customer but I come here whenever I get the chance and I usually spend anywhere from $20 to $120 and upwards whenever I do come here: pretty much, I won’t be coming back here. Unfortunate because I liked shopping here and usually receive phenomenal customer service, hate to leave 1 star but I must because of the customer service, bad experiences leave a lasting impression.
This shop is definitely the best in the area. The staff is incredible and always take time to talk with you making you feel like you’re a part of the team. Their selection is vast and they always do their best to get you something if they don’t carry it. If I could rate this higher than 5 I would!!! Recommend this place to anyone looking for a killer shop!!
Everybody that works here is awesome and they are very knowledgeable about the products. Robin especially is AMAZING she was the best and really knew her stuff I especially liked her “green bible”.
Love love love this shop! Super knowledgeable staff that is always willing to answer questions and have personally bought and tried some of the inventory. So much better than some of the smoke shops where they just push certain products. Its nice to have an actual conversation and ask questions about something the salesperson is knowledgable and passionate about. You guys definitely have my business and referrals! Great prices too
I was shocked at how rude and uninvited the two gentlemen in the store may me feel. I am aware of the upcoming change in laws for shipping vaping products but they completely shut me down as far as offering ANY e juices which are not illegal to sell. I visited 2 other shops right after and had zero issues, was treated with respect and was able to purchase the products I needed without incident. In my 10 years of vaping, Ive never been treated so poorly.
Robin (Robyn? I forgot to ask how she spells it) is AMAZING!!! she knew exactly what I wanted before I knew it. shes super knowledgeable and really brightens up the shop.so happy I decided on Montreal today!!
Best place in town. Amed is the best.Andy helped me with my purchase. And Jessie also.
I am greeted every time I walk in. The staff is able to answer almost all of my questions and if they can’t, they try to find out and get back to me. Unlike the other vape shops popping up in the area - this one does not feel corporate. You can tell the culture is genuinely about it. If they don’t have something you want, let them know and they’ll help you find it with ease if not get it for you. All in all great service and stock. See for yourself.
Bought 2 vapes here both started leaking within 2 weeks. Manager said they dont see any issue with a leaking tank, said its on me to replace, refused to exchange or return. Dont stand behind their products. Beware!!!P.S. I hope this was worth the $15 vape you scammed out of me.
I’ve been to a ton of smoke shops and Montreal is definitely the best! Customer service is amazing, staff is always smiling and welcoming as soon as you walk in the door. I’ve purchased multiple hookahs from this shop and they’re all great! Bottom line: great price, great service and great variety!
This place is awesome. I wish they had a website so I can see their inventory instead of me calling them all the time to find out if they have something Im looking for. Theres a brunette young lady working there who is an expert at anything hookah, and she gives you honest answers about the different shisha and accessories that you can and should use. She has not steered me wrong yet, and I feel lost when I go there and shes off.Great place, friendly atmosphere, and a very busy location.
Amazing shop. They have so many different kinds of vapes, from the tanks to the flavors. I went in there in need of something to get me off of smoking. At first I didnt think it would work but, since my purchase Ive been good(2 months now). It wouldnt have been possible without the helpful staff who took their time to assist me. Highly recommend it to anyone looking for a good customer experience. Thank you Montreal VapeNSmoke!!
Mike is a cool guy always informative and very helpful. I stop by all the time. The new short guy with the glasses is a bit of a d*ck though
AMAZING! So I stopped at my usual spot to find they changed thier hours and are now closed on Mondays. This turned out to be a good thing. I looked for another shop near me and found this place.The 2 employees were very nice and helpful. The one that was working with me took his time and didnt rush just to make a sale. He went over all the flavors and which ones he liked and didnt like and why. Grabbed two new flavors to try.They also just started a points program which is always a nice touch. Looks like I found a new place for my vaping needs. Thanks guys!
Great store, could do better & more frequent discount and deals to their competitive industry standard brick and mortar prices. Paying for convenience.Many times this is worth your while with informed decisions, research, a long with opportunity
I was a good guy vapes customer and after visiting this vape shop during a time in which good guy vapes was closed, I decided to switch up my loyalty. Such a cute shop! Theres so many options! Theres never been a time that Ive been there and they didnt have exactly what I was looking for ! The staff is very friendly ESPECIALLY ROBIN!!!!!!!!! Every time I go there this girl makes my day. Shes gorgeous and is so kind.
This place has everything you need and the young brunette girl is so helpful with everything i sure hope her boss is nice to her as she is to all her customers. It is very rare to come across a salesperson as helpful as she is i will definitely return
First time in the shop and I was extremely impressed by the knowledge and customer service I experienced. Andrew was very helpful, great experience!
The staff are always very friendly, courteous, and knowledgeable. I love how I can be in and out quickly if I need to be. Or I can stick around a bit and have a full blown conversation if I please. Ive been to several smoke shops (in NJ and FL) and I must say that Montreal Vape N Smoke is my favorite. Check it out and see for yourself!
Great place. Always a good vibe. Wes and Mike were really helpful and knowledgeable about their products.
The guys who work here are so helpful and they always answer our questions and address our concerns fully. They are the only shop around that sell my favorite juice. We always enjoy coming in and talking with the guys and having a good laugh!
This place has the widest selection of vaping goods compared to any other shop Ive been to in NJ. The customer service is one of the best, you can tell the staff is not there just to make a quick sale, but instead to serve to the needs of customers, such as showing and explaining different options before purchasing items.
So this business does not stand behind anything they sell. The salespeople had the audacity to tell me they are not a retail store. The box mod was under warranty and a more reputable vape store asserted that they could swap out mods with no problem. Stay away from this business.
Great selection on vape stuff. U fortunately I was told that pure glass has great customer service before I purchase a $400 water pipe. Well, pure glass never responded to any of my contact attempts.
Such a great shop with a helpful and knowledgeable staff. I have never had a bad experience with these guys and could not recommend the shop enough!
My vape broke this morning and I called for a replacement. Robin answered the call and helped me out with the calliburn G. She was quick and super responsive to the questions I had. When I got there everything was ready and was the fastest Ive ever checked out ofnthe place. Thanks Robin for the help.
A very wide variety of Kratom! And its some of the best Kratom Ive ever had. Whenever I have a bad chronic flareup, I always go to Montreal Vape Shop to get some, because I know itll provide me with intense relief, unlike the questionable quality of Kratom bought online. Its great to have a place to go to where I know Ill get exactly what I need. Would absolutely recommend.
I dont understand why this place got negative reviews. Evertime I go in there everyone is sweet and polite. They have accurate answers to my questions and the tobacco is priced perfectly. I used to go to a lot of different places like Wonderland and Tobacco Leaf and their prices are through the roof. When I go to Montreal smoke shop on Rt 18. Im getting what I want for a steal. Five Stars!!! Xoxo
Big shoutout to Mike and Wesley for being a big help for the past few months that I’ve been living out here in East Brunswick!.. great customer service and product presentation!!
I went in today to make a couple of purchases, Ive purchased from them in the past. I was even one of the employees LYFT driver about a week ago. However, today when I went in and made my purchases, when I paid with my debit MasterCard, which by the way is chip enabled, meaning I have to enter my pin number. This employee asked for my ID to match my debit card. Now this purchase was under $50, and this is the first time anywhere using a chip enabled card, Ive been asked to show ID, which I did by the way, my drivers license. I asked myself was this to protect me, the customer, so this is the regular practice for every customer using chip enabled debit n credit cards, or did this guy profile me??? It felt like I was being profiled. Id like an answer to that question.
This was my first time coming into the shop and Robin was super helpful and knowledgable. She really knows her stuff. Will be coming back.
I stopped by today to grab some new coils for my rebuildable tank and some speciosa and these guys were awesome.Im from out of town and have tried a few other spots but these guys define what good customer service should be.They made me feel welcome right away and made sure that my vape was working before I left.If youve dealt with the apathetic, pretentious obnoxious vape/head shops and want to come to a place where youll be taken care of then come here! Great group of dudes with an amazing juice/kratom selection!
A huge thank you to Jesse for helping me out with the vape issue that i had if i could give a 6 star rating i would greatest customer service i have seen in a long time :)
This place is the best. Awesome selection and Andrew helped me find everything I needed and was super friendly about it!!
Small but they still jammin. Staff is always ready to help with anything and they now have a ton more glass selection to check out!
The shop’s best quality is the variety of goods available, followed closely by a friendly and helpful staff. The prices compete with the local market. They are generally well stocked on popular devices/products and e-juice.
Dropped by this establishment due to my current vape battery passing into the here after. Within less than 2 minutes of me pulling up to the shop and calling about a new battery, I got a new battery handed to me. All done with social distancing,masks and gloves. This shop abides in these uncertain times.
BEST VAPE SHOP IN ALL OF CENTRAL JERSEY.Staff is top notch.Customer service is world class, and this comes from a Supervisor of CS.Do yourself a favor and pass the other 2 vape shops on 18 and pop in here. You can thank me later.
Very cool smoke shop. Great service and the person attending me was extremely helpful and knowledgeable. I wish this smoke shop was closer to Perth Amboy. We need more smoke shops in Perth Amboy that have more availability. I really like this smoke shop though!!!!
Great place! Such a friendly and knowledgeable staff. Every time i go i am taken great care of. The new renovations look amazing as well.
Definitely one of my favorite shops, there’s always something new and mike and Wes are always super helpful!
Always love my experience at Montreal! Helpful staff, low priced products and unrivaled help and knowledge. Always is and always will be my shop of choice!
What a great place! Been here a few times and aways satisfied. Extremely helpful - even over the phone!! Highly 😜 recommend!!!
These guys are great, they had everything I needed and knew what they were talking about. Overall great experience, definitely recommend giving these guys a visit!
Place is a joke dont waste your time they need to increase there customer relations better and own up to selling defective products. They purchase /sell defective items, anyway shop around and youll find much better service and prices oh and they are affiliated with the shop on rt9 just south of 18
I cant take regular pain meds anymore and my doctor suggested CBD oil. This place not only carries a lot of it but know their product. I needed one with no THC and they guided me to some very good products which work well with pain.
Never disappointed in this place. Always have what I need, cheaper than most places I’ve been to and it’s a quick in and out. Great location too
Very laid back guy was visiting from FL. And was helped with 5 star service. Very laid back and chilled. Just a good vibe.
Amazing service from all of the workers, as well as the store is normally in stock of most products i need.
Been wanting to stop through this place. Glad that i did!! Sooo many things to choose from and the staff is very nice and helpful. Hooked my husbands vape UP!!
Good people and they had the knowledge to help me find everything I needed easily. Definitely will recommend to all my friends!
This shop quickly became my go-to for all my vape needs. Great staff, great prices - they always remember me and what I get!
The 2 ladies who I always see working here are so amazing. They are amazing help anytime I come here to get things I need.
Helpful staff. But they were definitely commission based. Either way ya gotta eat and I gotta smoke....its all good at Montreal Vape.
Montreal vape is one of the best vape shop that Ive been to!! They are very kind and they have the best selection out of all vape shops all around. I highly recommend them then to everyone!
Everyone there is awesome and super nice. I love the atmosphere and I always feel like I’m part of the Montreal family.
Best customer service I’ve received in a smoke shop before. Hands down recommend to anybody that is looking for a place to become a regular.
Idk what to say really. Mix reviews every time I go. Found a place near me that I like better. Sorry guys just being real. 3 star tho
Shop and employees are awesome, they always have what i am looking for and more!
Good selection of CBD and similar products, generally well stocked, helpful and friendly staff.
Usually go here to get nitrous oxide whipped whippets. For 20$ you would get 25 pack. They have sisha/hookah flavors also have decent hookah pot collections.
This place is great. Most smoke shops make you feel unwelcome, not here. I feel like family!
Good prices and the guys there are cool people definitely awesome place!
Staff was nice, rap music too loud. Was surprised they had no knowledge of theBloog vape cigarette. Overall it was okay.
Great place with all vaping or kratom or smoking needs ... awesome service and awesome prices. Im there just about every other day.
Very nice store, high quality glass and very very organized and neat.
Very homely place. Good vibes all around, and would definitely go again
Friendly staff, always extremely helpful and knowledgeable!! My go to smoke shop for any and all my needs.
Great spot. Huge selection and very friendly and helpful staff. I highly recommend.
Been coming here for years! Great selection of items!
This place is so nice. The outside is very misleading, inside is beautiful, big and huge selection of goods!
Love this place, they always carry what I need and the customer service is unbeatable.
Bought a nebox it start to leak after 2 weeks, a month after it wont charge. they dont exchange or refund wont recommend them
Cashier was very knowledgeable and was able to help me out with what I was looking for definitely recommend
This is a Great place they have every kind of vape oil you can think of thousands to choose from and they will let you try what ever you want
The workers are very friendly the problem is theres not a big selection very small but great customer service and very clean the flavors are great but they are a bit expensive
The cashiers were very helpful, and nice. Grear products, great environment, great.
Adiel always gives the best customer service possible. Fantastic guy!
One of the greatest group of staff around. Friendly dudes and very professional
Awesome customer service a lot of different juice to choose from and different style of vapors to choose good place to go to get what you wont. 👌👌👌👌
Usually have a good experience except they open at 8am and its now 8:20 and no one is here...
The girl there was the absolute sweetest and helped me find the juice I would enjoy
Nice people but the prices are definitely high for the cheap chinese vapes and accessories
Friendly and knowledgrable...been going here for Yrs..competitive pricing!
Came in for a new tank the girl was knowledgeable and a pleasure to deal with. I will be back.
I LOVE THIS PLACE...THE PEOPLE ARE MORE THEN FRIENDLY THERE AND I GET 15% OFF CAUSE IM A PATIENT!!
Great service, a bit pricey but super nice
Really cool store, great customer service!
Better quality of selection than NB smoke shops and most outstanding service. Bravo!
Comfortable atmosphere, great staff, very friendly, helpful and knowledgeable.
Best vape shop in the East Brunswick area, staff is extremely friendly and knowledgeable!!
Good store .. Nice selection and decent prices !
Very friendly staff,lots of choices and flavors.
Visiting from Chicago Huge selection and great service highly recommended.
Mina hooked it up. Very knowledgeable. Highly recommend.
Always friendly, and help you to find exactly what you need.
Amazing customer service from these guys!
Some jackass who works there told me the davinci has an adapter for extracts. Anything to make a sale I guess.
Awesome shop, friendly staff :D
It stays they are opening at 8.00 i was there at 8.40 was waiting for 30 min and no one was there!
Didnt carry the glass piece I needed.but not too many places do.
Love this place...the staff is very knowledgeable and helpful.
Staff is always friendly and knowledgeable. thank you!!!
Great environment, very informative staff there to help
Unique glass pieces and every vape under the sun, would recommend.
Customer service and product selection is top notch.
Really friendly staff with extremely insightful experience
Cramped and overpriced but one of the better smoke shops in the area
Amazing selection I go here for everything
Great Service, definitely recommended this place.
Best place for E liquid and grate friendly staff
Quality products and staff that know what they are talking about.
Very friendly and knowledgeable staff.
Good selection. Lots of accessories as well.
Great customer services and great atmosphere
Staff knows so much. Just ask them if you have questions.
Fantastic assortment of quality goods and juices.
Great service good products.
Nasty employees. No help and low quality items
Good product great staff
They are little bit pricey for hookah tobacco and coals.
Customer service always very helpful
Good selection chill workers.
Found my Captain Black cherry toned tobacco
Very polite helpful employees!!
Not to helpful better ones near by
Very knowledgeable staff.
Best Vape/Head Shop!
Helpful staff. Inconsistent inventory
Very helpful young people
Great selection and service
Nice price. Variety
Always very helpful
Very friendly staff
Big selection here
Wish they had a website
Really like this one
Great Service.
Great shop
Excellent Service!
Quick and convientent.
Very friendly staff
Overpriced !Overpriced !Overpriced !
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