THEY SOLD ME EXPIRED GUMMIES FROM LAST YEAR AND WILL NOT LET ME EXCHANGE...BUY AT YOUR OWN RISK ‼️I was a loyal customer for over a year since moving to the area and only shopped at this location. Recently, I purchased Delta 8 gummies and to my surprise after opening them at home, found out that the gummies have been expired since last year. Ive never had this issue with them, so rather than asking for a refund I went to the store to see if I could exchange the product as I had every intention to continue supporting their business since it appeared to be a mistake.Upon entering the store and informing the employee about what happened, I was immediately told that the store doesnt do any exchanges or refunds. Which I can understand in normal circumstances, but why should I be at fault for you all failing to do your job properly? Will never return and have informed my other friends who I referred to shop at this location not to do so anymore. If you do choose to purchase gummies from here, do so at your own risk or at least make sure you check the bottle before purchasing. I wish I had done my due diligence, but I guess its my fault for trusting the store to do their job.On top of that, the employee I spoke to that day tried to see if I was interested in giving the expired bottle back to the store while I walked out with nothing, to which I declined. Why would you ask for an expired bottle back when I didnt get the opportunity to exchange the expired bottle I PAID for, for a new one that was not expired? Makes me feel like they were going to try to resell it.I now shop at Bahama Mama off of Bellaire and encourage those looking for a wide selection of gummies to do the same as employees have reassured me that if the store sells expired gummies, they will always exchange or do a refund!Will also look into seeing if I can file a complaint on this location as what they are doing is utterly ridiculous. CHECK YOUR PRODUCTS BEFORE SELLING...ITS NOT HARD.
Great store with great deals. The store always has new product and Issac is very personable and knowledgeable. 👍👍👍👍👍
This store is so awesome!! Good pleasant Customer service.
Great service.. and great place to get all you smoking goodies. I highly recommend this spot!!
Great customer service and prices! They have mix and match BOGO 50% off all the time!
Very good service love the atmosphere and the deals you could get great customer service over all will recommend
Excellent service and lots of selections! Highly recommend
Great place, great customer services and the discount are off thr charts!
Quick convenient and prices are competitive! Great staff!
Everyone in the store is pleasant and very helpful towards me ! Thanks yall
Very good first impression.the staff was Very friendly . Rico And Arbie assisted in getting me the products that I wanted and were able to answer the questions I had no matter how silly I felt they were. 10/10 would recommend this place to any newbie
Great staff, great prices. I have been shopping here for 2 years plus and will not go anywhere else!
Hans helped me stop buying disposables and recommended a great device, will definitely be back!
Jordan showed some really good customer service and was really nice :)
My trip was absolutely amazing! The service was quick and Austin was very knowledgeable of the products! Definitely will be back
This place rocks, Isaac out here helping people for real.
It was my first time here and it was an amazing experience! Sam was very helpful with all of our questions and with getting everything we wanted. This is probably my favorite smoke shop in the area.
Sam was so helpful & knowledgeable would highly recommend
John and Neo were very helpful today.
Good place , they be having everything you need
A lot of things to pick from so I give it 5 stars
Amazing customer service!! The manager is so awesome!! Super informative and willing to answer all my questions. Even went the extra mile to wow us. My go to from now on for sure! Amazing prices also!
Great customer service, ton of options
I advise not going to this smoke shop AT ALL. They just sell burnt out vapes. I’ve bought 3 different vapes and they allll were burnt out. Then the owner has the nerves to say they don’t have a return or exchange policy. This is one of THE worst smoke shops I’ve ever been to heads down. Selling burnt out vapes trynna really kill ppl.
This shop has the best deals in town! Compared to what’s in town, almost every product is less. And there’s deals! I was greeted by the friendliest employee. They didnt play super salesman. They sincerely were making sure i got what i was looking for. Best service I’ve ever received when shopping. Definitely going back to take advantage of their by one get one half off deals!
The staff is extremely knowledgeable and professional. Josh and Kelso helped me out when I stopped in and they were amazing! Walked out with exactly what I came looking for which is so difficult with these products! This is my new store!!
We went in looking for disposable vapes specifically and was greeted by Jack. I don’t know much about them but he helped me pick exactly what I wanted from what type of product to what flavors I’d like. I’ve been 3 times now and each time I have gone home completely satisfied and happy with my purchase.The store is always clean and organized every time we go and the staff is always friendly and welcoming. The products on the shelves are so neat and aesthetically pleasing to see. This will definitely be my go to shop when I need something. Thank you.
Got my first cart battery today and wasn’t expecting much. Willie and Afid helped me find the perfect one that was well over my expectations. Very satisfied with my purchase and extremely impressed by the way these young men helped me in a friendly yet still professional way. 10/10!
This was one of the nicest shops I’ve every been too, they had great amazing deals on their products along with great customer service!!
I was truly shocked at Davids depth of knowledge he answered all my questions and even helped me save 10% this shop has great variety and is fairly priced
This place is awesome they are always so nice and have the best customer service ever highly recommend!!
I stopped into pineapple xpress I was greeted by a fine man name Ernesto very kind and friendly I sensed good vibes from him!I had many questions about the product they sell and he was also very knowledgeable about everything and very helpful. Ernesto helped me find the finest product to help my situation and also recommended some things as well that I could try. My mind was blown when he told me the delta 8/9 was buy one get one half off best prices you could find around the area. I highly recommend this shop!Thank you Ernesto, defiantly coming back! 10/10
Good prices & good people
Great service! The employee, Jacob, was patient and was extremely knowledgeable! Would recommend and will be coming back!
John was super helpful and has made me a repeat customer.Great service!
Always a great help, never disappointed when I leave her. Natalie was a big help in picking out my brand new piece, couldnt thank them enough.
Jai was amazing, very knowledgeable and helping me pick and whole new set up! Great store!
**This review was changed from 5 stars to 1 star but i kept the original for historical purposes**Iker was extremely helpful and knowledgeable. Very glad I stopped in.Oh and the prices are great and they have a good rewards program.Come check em out.*****Had to edit this review down to one star after a extremely negative experiance****First off they offer a 10% discount for 5 star reviews so most of the reveiws are sponsored content and/or incentivised by the discount.Secondly I had an issue when I was double charged over $100(literally the same timestamp!) on my credit card. I was argued with, disrespected and treated like a criminal. They told me no refund would be given until they checked the cameras which would take days/weeks due to a manager being on vacation.Negative vibes all aroundI called my bank and they took care of it promptly.AVOID this store at all costs, instead...Go to BC smoke shop around the corner, or if you are looking for edibles/flower THC club on 249, both have treated me the way a human should be treated.
This was my first experience at Xpress & Jack & Jalen were super helpful! They were knowledgeable about everything & helped me get just what I was looking for, I will definitely be back.
Amazing service every time I visit, everything is always explained in detail and always helpful in getting the right products.
Absolutely obsessed with this store! friendly and knowledgeable employees and great quality of products! don’t even get me started on the deals they have i save so much by coming here! definitely a one stop shop and my new favorite spot !!!
Sweet store, very organized multiple options not over crowed. Great staff and prices! The hours are awesome
Great customer service and lots of selection. Definitely worth the trip here.
Most supportive and amazing customer service experience I’ve ever had. Khalia helped me in a time of need with both her recommended products and kindness given. Thank you so much!!!
Austin was so nice and helpful. Please ask for him. Definitely helped out on my first time here
They were open late, nice selection of merchandise, and great lighting. Jack was super helpful and knowledgeable!
Great place with great people! They take care of your needs and have something for any budget, highly recommend! 🤩😎
Every time I come here I get quick and amazing service! The workers are very nice and the store is clean to a t! They definitely deserve more than 5 stars!
David was very helpful letting us know what we’re the prices an etc thanks to him :)
This place is great I couldn’t imagine having to go anywhere else when they practically have everything you could think of plus great customer service so nice
Great prices, but the standout thing is the staff. Everyone is nice but in particular, Melajah is so friendly and helpful! There’s also always a BOGO and the shop is clean, well lit and well organized. A really nice smoke shop.
Excellent service!! Demani and Elisha are super nice and helpful! Pineapple always has the best incense so this is my go to place for incense. Love it!
Amazing customer service! The employees were very well educated and super helpful!
10/10 recommend! Customer service was great and the prices are very affordable, definitely coming back !!
This place is sick. Dude that works in there knows what he is talking about which is rare around this are. Best shop in town
Rick and Tyler both helped me out and showed me some of their best products in the store and recommended the best product of what I needed. Definitely recommend to come
Hans was awesome. He made my shopping experience super easy. Bought more than intended but worth it. Ill be back.
Great customer service, very informative, and good prices as well. Recommended👍🏼👍🏼
The shop is smooth clean and great staff and awesome prices. I would Recommend this smoke shop to anyone and everyone. I was in and out and Dylan assisted me and was very educational on all the questions I had in reference to vapes. helped me
The attendant was very kind and made our visit very above and beyond. He explained everything to us in a very courteous way. We plan on returning many times.
Very friendly and willing to help. Definitely recommend this store.
Good experience. Prices are a little high. Otherwise nice place seems to have a large selection.
Best shop in Richmond
Cris and Jack were super helpful! They answered all of our questions and were super friendly. Love the staff they definitely deserve a raise!
Best smoke shop i ever been to. they have soooo many options in water pipes like just a basic one to some having percolators , sizes and designs. it’s a definitely a must come back
Best smoke shop great deals nice works services is great jay help me out jay was very helpful will definitely come back
Beautiful shop! Lots of options and great customer service. Come by you won’t be disappointed. 😍🥰
Awesome place , great service , will be back for sure , thanks so much
Ari and fabo were amazing out helping out with all the things I needed.It’s like they knew exactly what I needed. My to go shop for sure.
Biggest most well lit shop I’ve ever been into! Huge selection of pretty much everything a smoke shop could carry. Superb customer service and the employees know what they sell and they provide excellent recommendations!
Solid experience. Got me in and out quick with multiple people shopping at the same time. Other places I always have to wait
Great selections and great service. They also have good competitive prices!! Will be back!
I came here due to google reviews and they did not disappoint!! Amazing glass selection with amazing help and patience! highly recommend. also has a large selection of non glass smoking products!
They got the best pricing, plus the product they have be hitting good, 10/10 recommended
E & Kaleb saved my life! Loved their service. Definitely need to check out
Great one stop shop would definitely recommend coming there knowledge is great and they work with you on anything
Extremely helpful and worked out a great deal for us!! Recommend anyone to come here!!! Open on Christmas too
Sick store, they have really good name brands for the low. If you come in ask for Jordan he’s helpful & knowledgeable.
Khalia and Cindy were great! 10/10 would buy from again. Super friendly and helpful. Dont look anywhere else! (:
Fantastic costumer service
The cleanest shop I have ever seen. The employees are very knowledgeable and got me in and out with everything I needed. This is my permanent stop shop. Thank y’all so much for all the help and actually showing me how to use my vape properly.
Well organized store , extremely helpful workers as well , especially kat. LOVED THE DEALS THEY HAD TOO SAVED ME ALOT OF MONEY !
Kat was really helpful! Really recommend!
Chris and lee really run this place good, they were knowledgble and fair with prices. I will be a repeat customer and will visit back soon
Great customer service! Very knowledgeable!
Very cool and chill smoke shop they are super nice and have everything you can think of definitely one of the best in htown definitely coming back!!
Had a great experience here! the prices and rewards system is great and there’s always deals! will be coming back!
One of the best most well informed and patient clerks in Armani. You may have questions and he will have some thorough answers
Excellent assistance, helped me fully work out a problem with replacing an older mod due to the newer tanks not fitting. Enjoyed their patience and quickness to resolutions
Great customer service christian was extremely helpful and laid back. Strongly recommend anyone driving by to stop in !
The shop is always clean and the staff is very knowledgeable. It’s always a pleasure to go into Pineapple Xpress, and It’s always 100% hassle free.
Awesome store! Been here a couple times and they have a pretty good selection so I’m sure whatever you’re looking for they probably have!
Love this place they have just about a little bit of everything and they’re so knowledgeable with everything super helpful
Great shop, has everything you need/want and E, Kaleb, Marcus were very helpful.
Large variety of options on any and everything. Store much larger than expected. Chris was very friendly approachable and helpful. Will be back!
Great place good selection
Very helpful and the products i purchased was at a very good price! Definitely recommend!!
Chris and Lee really helped me find what I was looking for, they had information posted about the products and the store is super clean and easy to find what you’re looking for. Thank you guys!
Dylan and Araceli where very helpful I came in for a battery and they set me up nicely
The absolute best! So knowledgeable in all of their products and could not be nicer.
This place is really great, it is my first time trying THC products and this guys Cade and will help me to decide which one is my best option. Im so glad I came to this shop.
Araceli was extremely helpful during the buying process. Highly recommend!!
Chris was super helpful and very kind. new favorite shop 😁
Jack and Juan were great, awesome customer service and answered all my questions! Definitely recommend
Awesome service!! Very friendly and profesional!! Best smoke shop in the area
Rich and Jenn were both super helpful and helped me find exactly what I needed! Definitely coming back
For all your needs that got it
Great place! Super friendly! Huge selection and very helpful
The guys were hospitable and knowledgeable. Even offered free sodas when we left!
Even though this is a brand new store, they have great employees who are happy to help find exactly what you need.
Very helpful and great customer service. Would go here again.
Best smoke shop around town!! I drive all the way from waller just to come to this store. Iker is the bomb dot com and is super helpful and has excellent customer service!!!
Great atmosphere polite people and very affordable prices. Keep up the good work
Shush’s, disposables, wraps they got everything! And they’re open when no one else is. Also one of the only places where they want to actually explain to you what is worth getting 🤣. Stop by if you’re thinking about it.
Will & Damar Amadeus my experience excellent. They both explained to me the difference of Quality in the products that I purchased.
Recommend shop in the area !
Came from canyon gate! amazing store with amazing selection and even better staff, super knowledgeable and ready to help
Customer service is very excellent, a lot of variety to choose. Love to come back
Efficient and knowledgeable staff, great products, beautiful store!!! Very pleased with my experience here
Thanks to Tyler for being a great help! Got what I needed and at a good price
Great service, the employees really know their stuff. Great environment and great vibes.
I love this store . kysan very knowledgeable will def come back.
OG and Ernesto were very helpful and helped me find exactly what I was looking for. I will definitely come back again.
Best customer service got the whole raw setup thanks to Ernesto. Definitely coming back again.
Awesome place with great customer service!
This is the best smoke shop i have Ever been too, they have an amazing customer service and amazing deals!!!!! All of the employees are very nice and very informative GO SHOP WITH THEM!!!!
Eric was my sales man today! Super knowledgeable and helpful! I recommend anyone to stop by!
Awesome service and they know their stuff!
Great prices and Knowledgeable staff! All my devices and glass are from these guys!
Love this shop. The staff is top notch!
Amazing shop, Ernesto and Osvaldo are very knowledgeable and helpful. Great friendly atmosphere.
The guy nest was super helpful, showed us around the new super and overall this my new favorite store.
Great customer service definitely can explain more about the products.
Got my pax 3 today, Austin and Justin are super professional and super easy to work with, highly recommend
Place has everything you need and beautiful. Great service.
I was falling a sleep in traffic and then I decided to stop by Pineapple Xpress for some ready and alert supplements.. and they had exactly what I needed to keep me safe on the road
Great customer service nice clean awesome shop!! Great prices!!
10/10 Helped me pick out an anniversary gift for my boyfriend. I’m very excited to see his reaction!!
Really great customer service! Extensive selection of of really nice pieces.
Samuel was awesome!! Very helpful and knowledgeable on the stores products!!
I love this place. Awesome customer service
The deals are what keeps me coming back!! the staff is really great, they are really helpful and keep me very knowledgeable about their products!
This place is hella cool. Great spot to buy all you needs!
Cris helped me out so much! Awesome shop, don’t hesitate to stop by!
Amazing prices and cool vibes in the store. Mikayla was super nice!
Best deals around the Klein Area, very knowledgeable staff and always super helpful! Come here !!!
Very proffessional workers, they know their product and are very helpful
Kelso and the other worker today help me have a great experience at the shop
Cool place hi
Does anyone know if they carry Kratom extracts? Haven’t been able to find any stores near me that do with reasonable prices..
Josie and Austin were such pleasant people and helped me find exactly what I wanted.
Tania was amazing! Very knowledgeable and fun to talk! We will be back.
Great service and wide variety of stuff
Super helpful and actually knowledgeable about what they sell. Good deal too!
Came in and they had some nice deals with the 10% off not bad and was greeted well
Best looking smoke shop I’ve seen, I almost forgot I was in a smoke shop. Good selection on juice and they even have the new vapetasia juice I’ve been looking for. Will definitely be coming back to pineapple xpress
Great customer service helped me choose and purchase exactly what I was looking for
Awesome place and staff!! Super friendly and helpful!
Super great customer service thank you jasmine
They help me out a lot with finding what I needed and got me exactly what I wanted
Awesome place and good service. They know what they talking about 👌🏻
Great customer service, good vibes 10/10
Awesome service & prices! Ernestos the man. Will always come back here🤘
I Love This Smoke Shop Have Great Deals Supers Nice Always Have What I Need , Also Jocey Helped Me Today Was Super Nice And Helpful I Will Definitely Be Back !!
Great customer service! Berto and Keith were kind and sooooo cool!
Great prices and deals. Definitely my go to shop from now on
Great prices and friendly/very patient staff!
Excellent experience! I have been here several times and I love it
Great customer service! Best prices in town.
They literally have everything in this store. All the employees are so cool
Best smoke shop I’ve been too, nice service and great products!
Talk to afid when here, super chill dude and knowledgeable guy! I was in and out and like Walmart got extra goodies!
Hans was incredibly helpful with my water pipe selection. Thank y’all!!!
Kay was very nice and very informative.
The only place I go to for my needs. Iker and Jordan are my dudes! Very knowledgeable and helpful
Natalie was the best. Very knowledgeable and courteous 😀
Amazing place to buy your smoke needs and guarantee you’re satisfied! Without a doubt the best shop in the area!!!
Always has good deals and great customer service. Best smoke shop to get whatever you need
Kysan was great. Very helpful. Overall great experience
Rodney was extremely helpful and help me understand exactly what I wanted and needed
Christian was very helpful with finding what I need. I come here for all my vape and smoking needs. They are always very friendly here.
The only smoke shop you’ll ever need to got to in houston. They have everything for all your 💨💨 need with the best prices I’ve seen for that quality
This shops got some very appealing water pipes and was very very helpful when I asked forbade best opinion
Awesome place great experience with excellent no how of products.
Super helpful. Didnt get annoyed with how much glass I was looking at. Thank you JOCEY!!
Location gives great service and products on point ✅
This is a frat shop with excellent prices. Go check them out‼️
- Address:8463 FM 1464 Suite 100, Houston, TX 77083, United States
- Site:http://mission-bend.pine-applexpress.com/
- Phone:+1 346-368-2880
- Monday:8 AM–12 AM
- Tuesday:8 AM–12 AM
- Wednesday:8 AM–12 AM
- Thursday:8 AM–12 AM
- Friday:8 AM–2 AM
- Saturday:8 AM–2 AM
- Sunday:8 AM–12 AM
- In-store pick-up:Yes
- In-store shopping:Yes
- On-site services:Yes
- Delivery:No
- Same-day delivery:No
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Quick visit:Yes
- Credit cards:Yes
- Debit cards:Yes
- NFC mobile payments:Yes
- Credit cards:Yes
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