Up-N-Smoke

I’ve gone to up in smoke for years I was at the opening of their store in the highlands. Since the wholesale side the stores have gone way down. Asked if a detox product worked for thc. Was asked to walk out then back in before the guy starts telling me how gas stations sell weed. Using the word weed. Also had his kid in the store harassing others about kids being in the store. Plus the fact UNS has expired products at 3rd party stores all over town. Just bring back up the quality of our favorite local store.

Best smoke shop of the townThey have everything of good quality, those who serve are friendly And niceThey have a collection of incredible incense of different smells, good prices and an Arcade game room in the back. I dont know if its working but this is the coolest smoke shop in town.

Customers looking to spend money should not be asked to reset the camera after being falsely accused of saying something they for a fact did not say. Way to run off customers. 100% DO NOT RECOMMEND

Guy at the counter was helpful. store was organized and very clean.

Been coming here since, literally, before Day 1. I was friends with Kenny and helped him set up the original Highlands store. The growth since then is indicative of their broad selection, great prices, and knowledgeable/friendly staff. I have never left any of the locations without exactly what I went there for or something even better than I was expecting to find.

I’ve had pleasant experiences at all the locations I’ve visited, but I really like this store. The staff are always friendly and helpful. They have a nice variety and the layout makes it easy to find what you are looking for.

I used to love this store but last time I visited the guy working mortified me. We were having a normal conversation and joking around about some of the products they sell and I guess I said out loud a thing that people use some of the products for so he told me I had to leave! He literally wouldnt even let me purchase anything I had came there for and made me leave. Ive never been so embarrassed in my life!!! Not to mention very confused because I still dont understand what I said that was bad enough to get me completely kicked out of the store.. I cant even put into words the way that man made me feel that day. Its so upsetting to me become I used to love this store so much. I remember once upon a time a few years ago the staff was incredible and made you feel so comfortable and welcome. I even wanted to apply for employment there since I lived just across thw street at the time.. What a shame... 😔

Place is way cool. A friend told to to go check them out and glad I did. Dude behind the counter really knew his stuff. Took his time, answered all my questions and had no issue showing me all types of products. As long as that guy is there this will be my go to place. If your in need this is the place to go

This has been my go to place for years! Love the employees and atmosphere and great prices. It is awesome.

The kid that works in there is always very helpful and friendly!!! Ive tried numerous other CBD oils from quite a few different places and have NOT had any luck. Today was my 2nd time going there and leaving very pleased with my choice!!!

Cant remember his name, but the guy with the gnarly beard provided the best customer service Ive ever experienced in a smoke shop and THAT is a dying art in the retail industry. Ive been in the jewelry business for over 15 years and a gemologist for over 5, so I know whats to be expected in that style retail environment. Always happy when I leave, whether I make a purchase or not. Definitely a lifetime customer!

I went to the store a couple days ago and purchased a vaporizer got home and it wouldnt work. KY law says that they cant accept returns on tobacco products however after messaging the owner via their Facebook page he told me to bring it back to their main office and he exchanged it. Very polite and professional people excellent business people and I highly encourage everyone to shop there. There products are top notch and their employees are A#1.

Always great products and helpful people! Quality is amazing and they have a decent selection! I have bought several items and been pleased every time.

That place was cool an dude worked there very knowledgeable about the stores inventory an they had some awesome stuff awesome smelling incense wow a must om your go to list definitely

An older white gentleman with reddish hair is always working when I go in to purchase kratom and capsules. He is polite, friendly, and fast. I am usually in a hurry and he never fails to accommodate my needs as fast as he can. He always welcomes me with a smile and tells me to have a good day on my way out. I cant tell you how far a smile and little courtesy can go when Im having a rough day! This guy must be working alot sense hes the only employee I ever see..he needs a raise for sure! And to that guy: Thank you!

For vapers:: This place is decent as long as youre not looking for anything beyond basic level pen vapes, or basic vape juice.Weeders: Everything youll ever need except bud.Everybody else: Theyre kind of expensive on most things...Plus, the guy that was working there today didnt hardly know anything about what the store sold. He was nice enough, I guess, just not very knowledgeable.

They have a lot of items but everything seems to be very overpriced when you can just get online and buy for almost half!!!! Only difference if youre old school like me you like to touch and feel and see for yourself before buying so you end up paying more anyways.

This store and its employees are absolutely amazing!! They always go above and beyond for their customers and are very knowledgeable about their products they sell.

Very helpful and friendly. Very knowledgeable about the different types of kratom and which would be best for me. I wont go anywhere else. Top notch

Cody was super friendly and helpful. I love these shops, some of the best in Louisville and with the best prices.

They sell smoke and smoke accessories, I tell ya what. Great selection. Staff is knowledgeable and friendly. Makes you feel comfortable through the process. Best smoke shop in the ville!

Not enough ecigarette mods and the ones that are available are very expensive.The regular cigarettes were almost 15% expensive then market.If in the market for smoking products look elsewhere as this place is not priced right.They also didnt carry enough variety in vaping tanks .

Nice small smoke shop a little pricey on CBD oil(40% higher than coxs on the exact same product made by the same company).they did have a nice selection of mods maybe they should stay with that business they seem to have better prices and more of a selection than a couple of other places I have been.

Workers are always friendly and knowledgeable. Always willing to help me look at items and answer any questions I might have.

I gave him my budget of $100 and he found a piece that was worth around $100 according to him. Complete waste of money. Nail so small and all the wax ended up down into the water chamber and I was putting tiny dabs on the nail. The dome wasnt clear so you couldnt tell if you were putting your wax on the nail or if it if you are hitting the side of the dome. Tried to talk to owner but was told they are never there. I even went back because I would rather spend my money at a brick and mortar store rather than the internet but nobody was there to help me with the problem I was having. Oh well their loss not mine. Left the store upset dont think I will ever return unless the owner to make it right.

Nice, clean store and a good selection. Helpful staff. Id recommend to anyone.

This place is awesome! Great selection of products and a very knowledgeable and friendly staff.

Staff was very nice knowledgeable and friendly great selection at the shop very clean and organized shop as well

Staff is great.

I had an idea of what I wanted, he was able to use my criteria and help me find exactly what i wanted. Happy i went here. Very knowledgable

Staff extremely helpful. Place clean and has good parking. Easy to get in and out.

Loved the store. Sales clerk was cool as hell. Will go back ☺️

Jay is the bomb! Since he is no longer here, Ive taken my business elsewhere! Awful way of ethics on the top of the chain! There are other ways to do business, BETTER BUSINESS!

I FREAKING LOVE THIS PLACE !!!!!! if you smoke this is the ONLY place you need ! The Staff is so helpful and patient ! They took their time with me and knew the answer to any and EVERY question I had. I cant imagine going anywhere else!Thanks for doing what you do Up N Smoke guys!

The staff is nice and friendly and they have Alot of cool stuff

Employee very nice, helpful, and knowledgeable about products. Some things seemed to be a little pricey.

Always kind, very good about checking IDs, and honestly the staff is what makes me make this trip regularly!

Cool guy working in there. Very knowledgeable about all the products they carry. Definitely recommend.

The employees at Up N Smoke are always great. Very knowledgeable on their products and are a lot of help!

There was a really acknowledging. And treated each customer great and discreet .He was very in knowledgeable about these products.

Got it all nice salesperson but really proud of there stuff its $$$$$ look around I had no choice unless I went without my vape

They always have everything I need as well as having a clean store and nice employees.

Their cbd helps my arthritis pain and inflammation. Their staff is kind and cool.

Is no stars an option? Guy was incredibly rude for no reason. Shrugged us off. All the Up n Smoke syndicate shops suck. Employees are almost always rude and dont know anything about their products.

Super friendly! Great selection also! Definitely plan on going back!

I went in there and bought some incense place smelled great they have all kinds of stuff in there for smokers!

Came in for some liquid for a vape, cashier changes prices on the fly, sold me small bottle for 12.99. pretty good at ripping you off 😄

A very knowledgeable staff eager to help the consumer buy exactly what fits for them. Not just pushing high dollar items.

Lots of products and the man behind the counter was extremely helpful and has lots of knowledge in all the products

Was a lot better when D worked there and before when Jason was there instead of the judgemental guy thats there now whatever his name is.

Little pricey and emplyees arent allowed to answer questions about to many things so dont go there if you need info

Horrendous customer service & extremely poor product availability. Will never return & highly recommend permanent closure.

Very friendly staff. Fair prices. Great selection

Great customer service, and they always have what Im looking for.

Great store with anything u need to do your smoking needs. Very helpful staff

Good product line, friendly and helpful staff

Always find what I need, The guy whos always in there knows me and have my info up as soon as I hit the door.

Friendly staff and they are very knowledgeable about the products they have for sale.

Guy working the counter runs off customers lol

Cut it close on time, but found a gorgeous piece of glass and at a great sale price

Helpful staff with a good variety of products. Definitely handy for smoking stuff, incense, and some cool pipes!

I love Goin here... Clerk was very helpful.. Lots of selections!

They have a coin op video arcade in there. No junk titles. A+

Just dropped in today nov. 30 very polite and helpful. Low prices what more could you ask for?

Lady in the shop was rude and unwilling to help. Ran to back during conversations and treated us dumb.

I was looking for a place yesterday to buy some cigars I didnt really care for the place that have what I was looking for didnt have a humidor serrated two because I found a cigar that I didnt smoke but I bought it just to try it

The staff are legitimately friendly and dont try to sales pitch.

The guys here are awesome, by far my favorite place to go for all my smoking needs.

Wanted to make a purchase couldn’t break $100 bill but wanted to charge me an extra 3% for using my card who does business like that

Quick and easy got what I wanted and was out in less the. 5 mins

They no longer sell glass pipes with the bowl attached. They have been banned in Louisville. kY! :(

When it comes to smoke shops in Louisville this place has everything you want and more. Huge selection. Huge.

Fantastic customer service

A little bit pricey but they have a lot of stuff

Great staff and the vault is a pretty cool touch.

Cody is awesome

Staff is always helpful. No question is a Dumb question.

Great place got all your needs for your habits

Anyone know if this location will be permanently closed?

Very friendly, knowledgeable, and reasonably priced

Go in there all the time great people realy helpfull

Wife Shop here had a great experience

Great smoke shop with knowledgeable and friendly staff.

Nothing but good things about this place. Shout-out to Cody!!

Huge selection of products and helpful staff

Excellent and fast service. I will return

Clean...staff is always smiling and is very informative

Great.... A lil high priced tho

Huge selection of made in china....no ky cbd products?!

Good selection and cool employees.

Staff was really nice and helpful

They have a lot of different things for you to use for your smoking needs

Staff is very helpful and disgret

Has everything I need for my ecig. Friendly people.

Good place for all of your smoking needs.

These guys dont know whats up...

Dont know because I went to subway next to it

Very nice selection of smoking materials

Super friendly and intellectual workers.

Guy working... 20 🌟s you rock!!!

Cool, friendly employees.

Very friendly and helpful

My fav place to go!!

GreAt staff see Jason

Great place to shop

Very fair prices

Not badly priced

Very professional and friendly

Quality plus variety 🙌🏽

Sorry , was thinkin of Pass Pass Puff

No good.

Hi Jason

Helpful and friendly

Friedly and helpfull

Great business

Great Prices

Great service

Awesome !

Top shelf smoke shop.

Loved it

Jason is the Best!

Way overpriced

Ok selection.

Love coming here

Very helpful

Great place

Nice

Unfriendly visit

Good place

IT WAS HELPFUL😊

Cool place

Will be back

Smoke an toke baby yeah

Dont smoke

Its smoking

Nice

Nice

Nice

Very good place

👌