Massage Envy

I have over ten credits on my account. I had scheduled an appointment last weekend for a message and skin treatment. My father passed away during this weekend and I needed to fly out. I thought my credits would cover the cost of the cancelations, but the company charged me almost 200.00 for the missed appointments. When I called they indicated I had no credits left which was completely false. I will now go to the location to cancemy membership due to them refusing use the credits owed to me.

The staff are so friendly. And I have lived each therapist I’ve seen. They always have their own styles and bring something different to the massage.

Isabel is an outrageously talented aesthetician. Her knowledge of the products and her expertise in her field, shine through, brightly! I was mostly impressed by her kindness she exuded and listening skills, attention to detail in consultation, concerning my skin care needs; as well as, patience in truly understanding my skin care goals. It was a tailored PCA facial, and Isabel made sure to give a detailed description of the steps and what she was doing, each time.Secondly, Shannon at the front desk, was accommodating and had a nice and calming spa, type of energy. I was explained the membership benefits, as well. Happy to have had such a relaxing and tranquil experience from beginning to end. Thank you, ME WP!

I have had two skin treatments with Miguel so far and Im very satisfied with his quality of work.My skin is not only sensitive but I also have sensory issues that have been triggered during skin treatments in the past.Miguel has a very gentle touch and isnt pushy when it comes recommending future treatments or products.

Pedro Irizarry is amazing and always works with clients full of energy and is super helpful. He always makes me smile. Thank you for being amazing

The new Himalayan salt hot stone experience is incredible. I could feel the tension melt when Gladys massaged with the stones in hand. Im considering a 2nd session on my next visit. I recommend giving this a try.

That you cannot freeze your account, without paying $20 a month, after paying so much money and still access your packages is deplorable as an organization.

This was my first time visiting this location. The staff was friendly, the waiting rooms were well maintained and relaxing ambiance. My 60 minute massage felt like only 15 minutes. Time flies when you are super relaxed. Time to schedule my next appointment. #envy #massage #massageEnvy #relax

Each massage therapist Ive seen has been wonderful. They listen to what are I need work on each time and how much pressure I prefer. Their front desk workers are pleasant and helpful. I get reminder calls, which is helpful. Ive only had one facial here, but it was wonderful.

I have called multiple times to cancel and I keep getting told that a manager or coordinator will call me but never happens and yet they continue to charge my bank account. Stay away. This is theft.

GLADYS! My girl. I love coming here monthly to see her. Unfortunately, the front desk changes OFTEN. Something is going on and its making me miss many of the workers I first met. The staff is changing monthly it seems, and I obviously dont know why but the energy is off in there. I hope this gets investigated further. A work environment in my opinion should be supportive and fun not quiet and hostile. You want to feel like work is worth going to not deal with each other until you feel like quitting. I hope things get better, as this is a great location and the therapists here are wonderful. The front desk has some people Ive really enjoyed seeing too but most have not returned. I wish this location well!

THE WORST PLACE EVER!! They treat me like I was asking favors… REALLY!!! This is not the way. My daughter felt the anger and the bad attitued too. So sorry for them

Edited 7/1/23I have been seeing Karina for a year now. It has been confirmed that my severe chronic pain was due to a rare condition called Slipping Rib Syndrome. I told Karina I had surgery a few years ago to suture my dislocated ribs together in place. She went above and beyond to research this condition and was able to confirm that she also agrees with this diagnosis.I started working at a desk job a few months ago and some of the previous issues I had when I worked at a desk started to come back. I was wearing my tens unit more often again. So when Massage Envy finally offered cupping, Karina asked to try it on me.I’ve had extreme scar tissue built up so she was excited to try this new add on with me as she knew it would be helpful for my treatment. She has also been alternatively using the K tape on me which I can instantly feel relief and helps me build muscle.The last 2 months we have been using both treatments and I am absolutely blown away that I have been working at a desk and haven’t had to use my tens unit in 3 whole weeks. I was using it almost every day at my desk to help cope with the pain. Karina has literally changed my life. I can’t remember the last time I have been this pain . She knows exactly where and what the issues are and how to treat them. I honestly cannot say enough about Karina. I even had my aunt have a session with her and Karina worked on a previous ankle injury and my aunt had never felt better! I feel so blessed to have found Karina, she truly changed my life(Previous)I cannot speak highly enough of this location. I have severe chronic pain from a traumatic accident and one of the only things that helps is massage and i wear a tens unit almost 24/7. All of the therapists are amazing, but I started seeing Karina and I honestly can’t remember the last time I felt this good! She doesn’t just massage, she really knows the body and how to work out knots and stretch your muscles so she fixes the problem. She has been able to help me more in a month and a half than Drs have in 20 years.The front desk staff is also awesome, Pedro and Sienna are always on top of things and make me feel like one of the crew!! I actually go further to visit this location, its the best!

As far as I’m concerned, this is the only massage envy. Anyone should go to this location is awesome. The management is awesome. I don’t even think they have a bad massage therapist here.

This Massage Envy location should be used as a standard for the rest. There are three Massage Envy locations that are closer than this one for me, but the atmosphere here is great. The tranquility room is just that...a tranquility room. I have been to another location and they didnt even have the calming music or visual with the fish on the wall, which is also very calming.The people at the front desk are always very welcoming and friendly. The manager, JP, is also very friendly. You feel valued as a customer.Because of my long-time therapist, Will, leaving, I had no choice but to start with another therapist. Will was incredible and had helped me for a very long time. I knew I would miss him. Unfortunately, he moved out of state. So I started with Mayra and she has been terrific.As I said, I travel 40 minutes to get here, and its because of the atmosphere that has been created at this location by the owner and the staff. Check it out for yourself. You wont be sorry.

Hello,My name is Carol Smaya and I will come straight to the point. I was given a massage envy gift card for Christmas. One of my neighbors that I do not know well has been having a difficult time. In an effort to be a good neighbor and exhibit some human kindness, I wanted to show him simply that someone cares because WE HAVE ALL BEEN THERE.I offered him my massage envy gift card because as I explained after you receive a massage, you wonder why you waited so long. I called last Sunday to make the appointment for him and I spoke with Vanessa at the Sodo location in Orlando. She asked me for his last name and I was not able to give it to her because as I said, I was just trying to exhibit some human kindness for a neighbor and pass along a gift that I had received. She told me she was not able to book the appointment without my credit card on file. I told Vanessa that I wanted to check some other locations as well because we wanted a couple’s massage and Sodo didn’t seem to have any available.I told her that I could not confirm that he could make that appointment until I called him. I told her that if I was able to confirm that with him I would call her back and give her the my credit card number to hold the appointment.I have not seen him much this week as he has been struggling. My understanding is that the heating pad I gave him and his medication isn’t helping much. I’m sad to hear it.Vanessa called me this morning and let me know that I had failed to cancel the appointment and that we are usually charged for a same day cancellation. I reminded her of the conversation that we had and that if I had been able to confirm today’s appointment with him I would have called back and left my credit card number. But since she specifically stated that the appointment could not be booked without the credit card number and I was not able to confirm with him that he could make it, it seemed that there was no reason to call back.Vanessa kept on insisting that I had failed in some way to keep this appointment and spoke to me in a very condescending tone stating, “next time you need to..” I stopped her. I asked her if she felt better about herself trying to make me feel small.There will be no next time. I am so happy that I did not give this man the gift of my gift card so that he could be treated so meanly by someone that is so heartless. She only seemed concerned that I am aware that “I FAILED TO KEEP THE APPOINTMENT AND THAT IF IT HAPPENS AGAIN I WILL BE CHARGED.” She went on to read her notes stating that her notes contradicted what she had actually told me about not being able to reserve the appointment date without my cc number.I have thrown my gift card in the trash and I will pay another company to provide a day of pampering for my neighbor. This was suppose to be a gift of loving kindness for someone that apparently does not receive much of that from anyone. And clearly something that Vanessa herself does not understand.I have read about Massage Envy’s ongoing lawsuits regarding inappropriate behavior exhibited by therapists and others at your establishments.Vanessa’s behavior confirms that Massage Envy is not a gift at all. It’s so sad that I have been made to feel ashamed by some hourly employee at your business for trying to exhibit some human kindness.May you all receive lovingkindness from others when you truly need it, and may people like Vanessa not rob you of the opportunity to simply be kind to someone.Happy new year,Carol Smaya

This has been the best experience I’ve had with massage envy! Friendly staff! Brittany took care of my tension in my shoulders and at 39 weeks pregnant… they took care of me! I’m booking for the next year out!

Ive had a membership with Massage Envy for about 5 years ; I have never had such terrible customer service experience at ANY location until now, over the phone with Pedro. His pettiness and unprofessional demeanor got me out of my character and I was not able to contain my attitude. WORST manager that ever lived. You have no right to even be training a new person there, because YOU shouldnt be working there. Got me all stressed out that now i need a massage just dealing with you and your disgusting attitude!

Wide variety of great therapists. Nice environment.

Atmosphere at SODO Massage Envy is calming. Staff is attentive and friendly. My 2 hr. relaxation massage with Jasmine was excellent. Her technique exceeded my expectations. Absolutely recommend Jaz. Mark and David also offer superb massage therapy. They helped me heal from a rotator cuff injury. Thank you SODO Team.

I had an amazing facial with Stacey and I would highly recommend her.Positives: staff was kind and accommodating and able to book an appointment that would work with my schedule.Esthetician was very knowledgeable and had great tips for my skin regimen.The environment was so relaxing I enjoyed my time here and felt rejuvenated when I left.Negatives: the only negative thing I experienced was finding parking which isn’t really the businesses fault but I would definitely recommend giving yourself 10 minutes to find parking or park and in garage and walk.

Everyone at this location was very nice and accomodating, but my daughters massage was not what she was expecting. She asked for a firm massage a few times and to focus on a certain areas, but it was the opposite. She has had a ton of massages before, but this is the first time she left feeling like it didnt help at all. She left feeling like she didnt even have a massage. She still has tons of knots and is in pain.

No appointment availability, canceled multiple appointments; when I went to cancel my membership Jean-Paul patronized me by brining up the one time I missed an appointment despite the fact they canceled multiple appointments and couldn’t reschedule for a month. I canceled my membership back in April- AND THEY ARE STILL CHARGING ME ILLEGALLY.

Had an issue with not being able to make an appointment on the day of my scheduled appointment. The manager knew i was upset about being charged almost $100 dollars on my card so he refunded me back half of the money. I really appreciated that he took the time to hear me out and give some of my money back.

I am very happy with this location. They never cancel my appointments like other locations I have been to. They have great therapists and the front desk staff is always friendly.

I have been a member for years. Always a great experience, except one time when I agreed to a man for a message and he had hairy arms. Just kidding, I am a guy. Never had a bad message. Always friendly, great service. They are busy on Sunday, so book early for that day of the week. Otherwise, great availablity. I saw a negative review and could not believe it. I guess you cant make everyone happy, all the time. Also, this is a great value, if you like massages. Signed, A Very Happy Customer!!!

Update: today is 1/28/21 still no refund on-site and was told I have to wait another 10 days . However the first 2 “refunds” never went through so what is different about a 3rd? Check your google reviews before booking here! THEY ARE KNOWN FOR NOT REFUNDING MONEY!!!! Cooperate never calls you back and no one at this store has answers!!!I have been waiting for a refund since 1/3 because one of the girl up front checked me out under someone else’s name. I waited past the 3-5 business days to call the location after calling my bank. I have spoken to multiple people and managers and keep getting a run around. One of the people I spoke too was really really rude getting an attitude with me when I tried to explain the situation. No one ever calls back when they say they are going to and here we are on the 19th and I now have to wait again until Friday for an answer. This is ridiculous the massage I had was great and the masseuse was so nice and professional but everything else going on will make me never come back to a massage envy again.

Booked 60 minute Microderm facial. Facial was done in 20 min. Total misrepresentation of services and pricing. Don’t go here if you want a relaxing experience! The fraudulent activity will take away all of your peace.

Myra gave me a prenatal massage to help with some sciatic pain Ive been experiencing. She was very professional, kind, and made sure I was comfortable the whole time. I had a very enjoyable experience and would definitely go back!

The staff is very friendly and pleasant! Thank you, Pedro, for the service recommendations. Luis was my therapist and he was FANTASTIC!!

Only 4 stars because the non member pricing is actually insane. 5 star place.The intro rate massages are super duper worth it and you should definitely come here at least once. You wont regret it. Sadly, it gets VERY steep for repeat massages, but that doesnt take away from the absolutely top notch quality.

Bday trip for myself from MD to visit my cousin for her bday local, and 4 of us booked massages. My massage was mediocre at best considering the woman I had was a bit older and frail but sweet, so no big deal. Everyone else seemed pls with their massage. i just prefer a bit stronger hands. The issue came in when I paid for my cuz as her bday surprise but then they confused her with one other girl and still charged her while i was outside. So they promised to refund her. She fought with them about it for weeks and still no refund. Come to find out they refunded me not her 2 wks later. I called to confirm I got the refund and the Manager J Paul was full of attitude and very dismissive. I did not let him push me off the phone and spoke directly to Izzy who was pleasant and hopefully they dont make anymore mistakes. Moral of the story the manager has to go and they need to be more careful about how they do business.

How I feel about massage envy is ZERO STARSI really want to rate this a ZERO ...They told me if I canceled I can use the accrued visits I paid for which were 8 massage sessions in one year that I paid for and did not use. So today I call and Megan tells me it expires within 30-60 days after cancellation... ARE YOU FREAKING KIDDING ME!!! as long as they get $70 monthly they do not harass you but now that I want to go get a facial and use my 8 pending visits I CAN NOT!!! I WILL NOT RECOMMEND THIS COMPANY FOR MASSAGES .. GO SOME WHERE ELSE LIKE HAND AND STONES .... I basically lost $560 dollars ...

Pedro is so helpful and has A LOT of patience on the phone. 💚

Jason is amazing! He gets all the kinks out of my back. The front desk staff is courteous with good customer service.

I had a massage that expired when everything was closed during Covid times. I booked an appointment recently to use the last massage and Massage Envy not only failed to honor the massage that had expired when I had absolutely no control over the expiration, they also refused to at least honor the rate at which that massage had been purchased. Adding insult to injury the massage was extremely poor quality and felt very haphazard. I’m truly disappointed that this company feels entitled to take advantage of clients during a really difficult period.

This business may be the largest scam in modern times. Once they have your credit card it is virtually impossible to ever get them to stop billing you without canceling your credit card. They have been dragging my wife on for months with excuses for why they can’t move or freeze her account and continue to bill us. Unless you plan to get a massage every month for the rest do your life, don’t join, or get ready to throw a bunch of money away.

Very nice place, everyone is so friendly! Erin rocks, my massages are always amazing and I feel so much better after. I have pain in my neck and shoulders, also sciatic pain on the regular, but after a massage, I have about 90% less pain! It’s amazing! Check them out!

Kevin was awesome. He really listened to my concerns about the problems and pain I have been having months after my a car accident. He taught me a technique to mentally loosen up and not become so tense. during the message.Erica at the front desk was also a charm! very responsive and made sure to take me step by step with everything (since I am new to massage envy) they have a great membership plan thats definitely worth it for those that need a monthly message without breaking the bank.I will be coming back to see kevin regularly, thank you erica for the recommendation!

After another amazing experience I decided I MUST write a review. EVERY SINGLE TIME I contact them or visit this location it is beyond an amazing experience. From the second you check in to the second you check out it is a pleasant experience. In a world where not many take their customer service work seriously, I can attest to the staff here taking a lot of pride in their work…and it is appreciated.

Amazing massage and amazing staff. Very knowledgeable and welcoming!

I just got a 90 minute massage from Marily at this location and I think it was the best massage I have had in my entire life. Super sweet woman with just the right amount of pressure. She deserves five additional starts above her perfect score of five.

Great service and location. In the same parking lot as other fun places. Go relax with a massage then treat yourself to coffee, a smoothie or cupcakes in the same area

Bree is great! I get very painful muscle spasms near my right shoulder blade and lumbar region. I have 4 fused vertebrae in my lumbar. I’ve experienced numbness in my right arm. When Bree was working on my neck she was able to duplicate the numbness. I was surprised this happened but it tells me I may have additional issues with my vertebrae so I’m going to the doctor to address this issue. I’m always looking for ways to feel better and I hit the jackpot with Bree! Thank you dear!

Dont listen to their sales representatives. They flat out lied to me whether from stupidity or lack of morals and told me you can cancel your membership at anytime, no worries! and there wont be any fees for cancelling before the end of the membership. And after months of dealing with this the managers will not take responsibility for their sales team and want me to pay to get out of my membership. Will never go back here or to any Massage Envy again.

Today made my Fourth overall visit. Every tech ive had, did a great job on me. I often get the deep tissue massage. Today my tech was David, a Navy vet. He did an excellent full body w focus on my calves( runner problems). Very great bed side manors. Hands strong enough to get the deep knots out, but gentle enough to relax the muscles in my neck. I LOVE how he focused on my feet, felt like my circulation improved instantly. Thanks David, see ya next month.

Ask for David!! He rocks!!! I’ve been a client here since 2011, and until him, had never found an individual therapist that I was inclined to be loyal to. Now I always wait for David if he’s booked. The office staff is very friendly, and the location always looks very clean.

It has been a couple weeks, but I have to leave a review for my experience with David. One of the major benefits of Massage Envy is there are several locations across the country, making it easy to receive the same spa experience while traveling. Finding myself in Orlando and in desperate need of a massage, I booked an appointment for a friend and I. I have always gone with a female massage therapist, as that is what I feel comfortable with, but scheduling last minute left me with two options between my friend and I. I went with David and I could not be more thrilled with the experience!!! David took the time to conduct a thorough history and assess my needs unlike any other massage therapist I have encountered. Being in health care, I pay attention to detail and the care that other professionals deliver. I was blown away by Davids knowledge and skillset in working with the musculoskeletal system. I left feeling amazing and more satisfied than I have ever been at my home location. Davids skillset is truly an art, and his dedication to studying the human body and biomechanics further lends to his craft. If you ever find yourself in Orlando, be sure to ask for David at the SODO location. You will not regret it!! Youre welcome in advance.

I have canceled my membership on June 2020 before I left United States, However I was charged in July even thought I have already left the Stares. I emailed but no response.I would appreciate if someone reply my email: [email protected] you,..... Lynette W Shippey

The staff will say anything to get a sale. Contrary to what I was told when I signed up you can not cancel your membership at any time. Rip off!!!! When I called to complain the manager was very unprofessional. The massages are mediocre. The goal is to get you in and get you out. Since I am forced to stick it out for the rest of the year I will try another location but I am particularly dissatisfied with the sodo location.

I dont know if all the locations do this but this location sold me a recycled gift card. I was so glad that I opened the sealed envelope they gave because the gift card looked like something that they recovered from the trash. Disgusting. I dont think they should be recycled...who knows where the last holder had it or did with it. In any case, I made the trip back to the location after calling them. The manager was behind the counter and couldnt bother to apologize for my inconvenience or anything. Just looked at me and walked away. Management 101. I will never go into this location again.

Brittany did a great job with my massage. Pedro was very professional and explained every thing to me during the check in process.

Ashley is awesome. She has really helped my old neck and back issues. It just keeps getting better every time I go. She knows how to heal!

ALL of the staff members are well trained, very pleasant and most know your name when you walk in,My massage Therapist is TL and they DONT GET ANY BETTER!!!!!!!!!! She is very good at her job, and personable, love dat girly-friend of mine

I have been a member for several years now, and Erin is the reason why I keep going back, she truly has gifted hands and has a passion for helping others feel better and relaxed!

Mi wife visit the Sodo Facilities yesterday,, she is 28 weeks pregnant and was feeling the baby weight on her back,, she came back brand new with a lot of energy and happier. She states Lana not only make her and the baby feel stress relieve but make her laugh the entire section. Thank you for above and beyond service. 😃

Rude ownership (Jean-Paul, specifically). The membership packages are a total scam--do not get them unless you enjoy watching your money being thrown down the drain.

Very friendly staff. I had Kevin give me a massage and he knew exactly what to do. I was very pleased with the cleanliness and facility. Very relaxing. I plan on getting a membership.

I went there with a very bad sore feet, and just wanted my feet done, nothing else, and the person mostly did my legs and some of my feet. And then they wanted me to go on this other thing monthly payment. And they just want money, I would 100% not recommend these people at all. Big waste of time and money

My massage with Michal was amazing. I’ve never had someone give me such a great deep tissue massage before. Highly recommend him.

This is the only place Ive ever gone for massages and Ive had great experiences each time. Leah (she comes up as Leah/Ellie in the system) is awesome and I highly recommend her!

Honestly didnt want the massage to end! Whitney was amazing; applied the perfect amount of pressure and did a great job on focus areas.

Consistently great experience and friendly staff. Have just moved downtown and been to this location three times already. Have worked been working with Lisa and I highly recommend.

Love it! Very professional courteous staff. I enjoy all the massage therapist there.

So I went in to get my mother a massage and facial, and they lie to me about the pricing the dates and their promotion when I asked him why they blame the bites me and mis communicated with me they claimed they didnt know it was my mistake when I clearly had all the information written down with the associates name

Second time here since Im in town from Maryland and I have to say, Thomas, you were awesome! I was not feeling too well before but afterward, I felt way better. Thank you.

I love Pedro very nice love massage envy been a member since 2020

Not bad. you have to sign for a year to get a good massage rate. There are other options as well. Very professional service.

Ive been a weekly visitor of this particular Massage Envy location for a couple of years and Ive never been disappointed.

The atmosphere is very calming and relaxed 😌. The massage was amazing as well.

David is amazing. Always a nice, very relaxing experience. I look forward to my monthly visits.

Peter is the best Massage Therapist EVER! Great staff, especially Megan she is my favorite!

My therapist was Ashley & she was amazing. love this location & was very pleased with staff & service.

This location is great. Super nice people. Ask for Will, he does amazing energy work.

They refuse to cancel a membership even after emailing as per the contract months in advance. Beware!

The customer service at this location is great. Becca was very helpful and professional.- Camille

Luis is the best therapist ever! Thanks for all your help. My back feels great.

I love it here ! ❤ GREAT SERVICE.

TL is the best!! My to go to Girl! She has magical/healing hands

They were able to take me on short notice. Thanks Brittany!

Always have an excellent therapist. Nice accommodations, and reasonable prices

Great service. Best massage ever.

The staff is amazing

Love the place and service but dislike the location. Parking is limited and you may need to park in the nearby parking garage.

Peter! That’s all I am going to say because it is already hard to get an appt with him. Peter!!!

Great location in sodo other shops and resturants. Great staff

1st time there and had a great experience

Staff is very friendly. Recommend having Marily!

Carol is soooo good! Very meticulous & caring

Amazing experience for my daughter and granddaughter!

The staff is great! So friendly

Horrible, horrible customer service. I would not recommend this company.

Great location. Just gotta find parking.

Love this place. Been going for years

Get staff. Excellent service.

Awesome massages and customer service!

Tracy is always amazing!

The very best Massage Envy location

Peter Patterson is a great therapist

I just walked by, it looked nice

Always does a good job

Exceptional service.

My place for relaxation.

Massage Envy is the best

Great place

Awesome

Amazing staff

Mayra was great

Excellent treatment!

I love this place

Amazing

Reasonable and prompt

Good service

Amazing staff

Amazing

Excellent and even more so for those of us who work in places where stress is the breakfast of the day, go ahead and invest in your health and body care

Excellent