Went into the store to buy a hookah. The man running the run desk was extremely unhelpful and unwelcoming. We were sold a hookah with missing pieces that are not sold separately in store. When I called to get further assistance on the missing piece, he said the piece should be “in the box it came in” but the hookah never came in a box to begin with. Man did not offer any alternatives to solve the problem or a refund. Never going back. Now we have a unusable hookah.
Love this store and the people. They know a lot and if they don’t know they will tell you. Overall good prices. I see people saying that the juul packs are over priced but sadly that is the market now. (With Mango and other flavors becoming harder and harder to find) I love that they still offer the other flavors! Overall I think this is a great place to shop and the customer service is amazing!
1st and last time in here.. Came to do some business with the store. Tried to purchase some vape products and the guy with the long hair had the worst attitude ever. It was like he was looking over his shoulder for something illegal. He was looking around and he was paranoid. Ill never come to that wierd place ever again. Go to -Monmouth vape shop- or -Elite vape shop- way vetter and way cheaper
First time customer- stopped by for delta 8 products (specifically hoping for 3chi) and was disappointed by the selection. I did not see any of the top reputable brands being sold. Even more disappointing was the attitude of the guy working. Seemed like he was either having a bad day or hated his job. If my next experience here is more positive I will update this review.
Amazing shop! Fair prices on everything, I’m always greeted pleasantly when I walk in and the staff is always happy to help! Aesthetically, it’s a very nice shop in its minimalism. They have some of the best juices for vaping, no need to weed through hit or miss juices and the glass selection is very eclectic for a new shop. Good luck guys!
I have been going here since they opened for all of my vaping needs. At first, I would go in and out quickly with the things that I needed such as new cartridges or new vaporizer. First, I later found out that they were selling me the vaporizers for double what I was buying them for in Ocean Twp. Which was whatever, Red Bank rent is impossible, and I can just get my pods in here when I needed them. But the last time I visited the shop, I was sold old product. Two packages of pods, $40+, that were old, discolored (trust me when I say if it is discolored, it tastes awful), and the pods were all leaking -- which would destroy my vaporizer. Although I should have known they were old -- because the company changed the packaging almost 6 months ago. When I went back in, to at the very least exchange the old pods for newer ones or get a rain-check for when they ordered some -- although the employee was very nice and accommodating, he informed me there was nothing they could do, even though they clearly sold me bad product. He tried to help by calling the owner. I could hear the owner yelling over the phone that they dont give refunds, I insisted I only wanted a rain-check. She told him that I could exchange the two I bought for the last two they had on the shelf... which were also old, leaking, and discolored. Basically, she said I was s.o.l. I had already been hesitant to go back here before that day, now I am certain I will never return.
Purchased something for 200$. Went home and saw this product was 120$ on the companies own website. My bad. Should have known better. I was just trying to do some business with a local merchant in Red Bank. I figured I might pay 20/25% more, but what the heck. This up charge is egregious. Called them to hear their side and some classless lady calling me honey, told me it’s a convenience charge. I started to say that’s ridiculous and she said she wasn’t going to take my abuse and hung up. Way to encourage customers to come back. DON’T SHOP HERE unless you want to feel awful about trying to support local businesses.
Needed a 510 battery expeditiously and Vape Theory was able to take care me and they had some very cool glass in there as well. Definitely check them out!
Staff were great, helpful and knowledgeable. I have been assisted by both Abe and Sal in recent months. However, the glassware carried by Smoke Theory has proven both unreliable and risky. Cheap Chinese manufactured glass is a staple of the shop’s shelves. And with the (likely) upcoming legalization of marijuana, More corporate, trustworthy, and user friendly head-shops will make ones like this obsolete, and run them into the ground.Another issue I have with Smoke Theory is the way they’ve decided to handle the ever growing “Juul Flavor Ban Epidemic”. Smoke Theory still has stock of many of the sought after flavors that you can no longer find on shelves at your local 7/11 or Wawa but decided it was acceptable to charge up to $38 a package for the most popular flavor Mango, with continuous inflated but descending prices in order of popularity. Even the Juul Mint flavor which can still be purchased at corner stores for $14 a pack has been raised to around $20-$22 a pack, if memory serves correct.Overall, I think Smoke Theory could benefit from trying to cater more to its customers and less to its pockets. After all, better products mean better customers, and you’ve already got the right people to sell them.
The prices at this place are phenomenal. The smaller pipes and vape stuff is about what youd see most places, still the cheapest in red bank. The larger pieces however, like water pipes, are priced WAY lower than Ive seen anywhere else, literally half the price I usually see. A 16 inch water pipe with an ice catcher and perc, was $35. Which easily goes for 2x-3x that price anywhere else. The very large pieces, which I would usually see go for $200-$450, are like $70-$150 here.The guy I dealt with was very helpful and knowledgeable, and was able to answer all my tank based and Juul vape questions. When I bought my Juul he gave me all my options, and the different prices, and pod options.This place is wonderful and I really hope they stick around, especially because theyre open 7 days a week and they are noticeably cheaper than the other smoke shop in town.
Very nice shop. Great selection and good pricing. The staff is very kind and knowledgeable about the products being sold. I will be a returning customer for sure.
Really nice place, great prices,very friendly and knowledgeable staff. Very welcoming to newbies, dont be afraid to go in and talk to the staff if youre not sure what to get or what things are. Id definitely recommend 100%.
Be$t vApe sHop jerZy $HorE. Went in with specific GRAV glass interests and smoke theorys knowledgeable staff sold me eXactly 💯 what I was looking for, so I bouGht 2!! Thx Brandon!
The man behind the counter was very helpful and pleasant to talk with, I was BLOWN AWAY by their selection of salt juices. Really impressed with how theyve come along since they opened!
Great shop. Employees are very friendly and the prices are good. Plus they have stuff 10% off so it’s a really great store to shop at
Amazing prices, wide variety of products, and friendly staff. Im pretty new to smoking vape but the staff was able to help me choose a vape mod and juice selection which I now love. Thanks Sean for your help!
Great staff with great products. I go here for all my vaping needs as they have a huge variety! Would recommend everyone to go here!
Such a clean and convenient smoke shop in Red Bank! The cashier, Evan L, is REALLY cool!!!!!
Smoke Theory is a very nice smoke and vape shop everyone is really nice and helpful there they have a nice variety of options when it comes to water pipes vapes and soon to be cigars
Amazing staff, clean store and Awesome pieces. Would highly recommend for anyone looking for these things and more.
They have everything you need here! I love it! And open late also! 5 stars
Excellent store, visiting from Egypt and was hooked up with the best prices in town. A+ Smoke Theory
Nice shop with a great selection. Friendly employees and decent prices!
Really great service and pricing. Was able to get what I was looking for thanks to their employee.
Wonderful staff and great variety of products, definitely worth coming here
Great store, excellent prices. Sean helped me out a lot, thank you
Awesome store & awesome staff!! super clean & lots of options to choose from
Great store! Joseph was very helpful!
Very friendly, helpful and knowledgeable. Great variety. Highly recommend!
Great service, great stock, owner very attentive to customers needs ☺️
Nice place to shop vape , many selection , nice staff 👍🏻👍🏻👍🏻👍🏻
Great selection and friendly, knowledgeable staff
Excellent customer service. Inexpensive also
Place is is the bomb Sean is the man with the plan
Decent everyday smoke shop
Best smoke shop ever