Cartel Palace

481 Spencerport Rd, Rochester, NY 14606, United States
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Cartel Palace
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Ma
Review №1

Absolutely outstanding experience at Cartel Palace! The selection here is unparalleled, with a vast array of high-quality products catering to every need. The staff is incredibly knowledgeable and always ready to provide insightful recommendations. The ambiance of the shop is welcoming and well-organized, making it a pleasure to browse. Prices are fair, and they often have great deals and promotions. Whether youre a seasoned smoker or new to the scene, Cartel Palace is the place to go. Highly recommend it!

Ke
Review №2

Cartel Palace, especially the one on long pond has amazing customer service and knowledge. Kaylee is a true gem and is always wearing a smile on her face. Glad this shop came to Greece !

Je
Review №3

By far the most knowledgeable and professional shop owners! From the product down to the customer service they are the greatest! From being greeted by the parrot saying hello to the the goodbye on my way out there’s not other shop I would recommend.

no
Review №4

I love it there. It’s my type of store 😎 you have a customer forever.

Ja
Review №5

Best place to buy all your smoking needs! The owners and all the workers are truly a pleasure to work with. 5 ⭐️

Em
Review №6

Absolutely love this smoke shop! Best one in town. Selection is top notch and prices are amazing. The staff is always super nice and helpful too. I never go anywhere else

Se
Review №7

Love their cigar selection, lighters and cigar cutters. Friendly staff and conveniently located from Hilton!

Kr
Review №8

Wonderful experience. I usually go to the other location in gates. I was around Greece and went to that location. The lady working there was absolutely amazing, always helpful. Enjoy coming to this smoke shop just to see her happy bubbly face!! I WILL COME BACK TO THIS LOCATION SOON!!!!!

Br
Review №9

The service here is top notch!!! Dope atmosphere and amazing pricing on all products!!! The owner is there often. He is cool as a fan!!! They got it all! Iykyk!!!

Ja
Review №10

Been coming here for a little while now & have been more than happy. Staff is super friendly & helpful. Great prices & vibes :)

Mi
Review №11

Come check this place out!Cartel Palace is your 1 stop shop for all of your smoking needs, CBD Vape, and hookah.The guys behind the counter were very knowledgeable and said they would price match any store in the rochester area, and this place is loaded with a variety of different products, Very Impressed!

Al
Review №12

Each time i go it’s always so welcoming, and the staff always give great recommendations, my go to spot!

Da
Review №13

Staff is always very cool and informative. Very relaxed atmosphere!

Ni
Review №14

Amazing customer service! the owner him self took 30 minutes of his time trying to fix my 17 year old hookah and he tried everything but nothing worked then he spent another 30 minutes helping choose the best option for my replacement😁 which I am very very very happy with.

Ja
Review №15

Always ready to serve. Would recommend!!

Al
Review №16

Personally from experience with many smoke shops , Cartel Palace is THE best smoke shop in Rochester hands down. Staff is knowledgeable with products , very welcoming to everyone and a very nice clean environment as soon as you step into the store. 5-Star rating from me. Cartel Palace is your one stop shop!!! Also , they give free smell-proof bags with every purchase .

Jo
Review №17

Thank you to all employees for the great job and the wonderful services all give me with all my questions.

Ad
Review №18

Not too much Hookah things, but as a smoke shop, they have almost everything.

Kr
Review №19

Always great service and fully stocked!

An
Review №20

Great store, nice selections and great prices.

ji
Review №21

Good selection and phenomenal customer service

Br
Review №22

Always a pleasure, friendly staff and very helpful. Never had a bad experience there.Love you guys!!!

Sh
Review №23

Walked in and was greeted with a warm welcome. The place is very clean and stylish with a very nice selection of items to browse. The gentleman behind the counter was super kind and helpful and made me some excellent recommendations that i enjoyed very much. Make sure to try the tropical punch. You wont be disspointed. Cheers

Ja
Review №24

Great place with nice people. Love the bird too

Da
Review №25

Literally everything you could need in one store! Excited to see what these guys have next every time I go inside👍🏼

Ma
Review №26

The girls employed at this establishment arent rude or passive aggressive to other women. Everyone is welcoming and polite. Cleanest smoke shop Ive ever been to! If youre buying from here, you have to sign up for the club. They give you gift certificates based on your purchases. This place does not disappoint.

Da
Review №27

Great atmosphere and great people love going there

Re
Review №28

Best place for glass in Rochester. Theyve got a parrot in the store, and its loud!! Employees kinda tried to upsell me on a better bowl but they werent pushy and were extremely friendly and helpfull. I havent used a water pipe in 10+ years but they helped me pick out a perfect piece that fit my needs!

al
Review №29

Best smoke shop hands down! No one else can compare. Store is always clean and staff is always helping to answer any questions you might have. Everyone should “come and experience the finer side” because you’ll truly never find better than CP.

Pa
Review №30

Great place, good people, very helpful, great with questions, and patient with helping people efficiently use their products. with all the smoke shops every quarter mile these days, this place has the best customer service Ive experienced.

Ju
Review №31

Great customer service and dope vibe! Snagged a DNA water pipe and the DNA segment spins!

Ja
Review №32

Always really nice whenever I stop in! First time I went in I didn’t realize there was a parrot. Thought that was really cool to see in a smoke shop. Only reason I realized there was a parrot was because he became vocal and scared me at first! Lol

Ma
Review №33

Asked for a nicotine product and the girls sold us a nicotine free product without informing us before purchase. We noticed before leaving the store but there are no refunds after a sale. Very bad service on their part, large thumbs down. Fail.

Sa
Review №34

Absolutely stunning. Open lay out and they have the best quality CBD and Delta 8 products on the market with competitive prices. This place is huge! Definitely your one stop shop! Not to mention the excellent customer service.

Sc
Review №35

I rarely write reviews, but this place deserves praise. Apparently a local family business, owned and run by two brothers. Had a chance to talk to both who were helpful and friendly. First time here this week, bought a Cake cart after spending some time with owner to pull up the lab test results (based on QR code on packaging). Then I had some problems with it (due to clogged airways) and returned to the store a few days later, Left the store with it fixed (by heating) and with another cart. Great service, wide selection, and all around nice place. Will be back!

Ta
Review №36

Great customer service great up-selling skills. 10/10 recommend

Si
Review №37

Very professional friendly staff. They are very helpful and get you in and out. They know everything about all of their products and have the widest selection of glass, cbd, and flavors for a good price. Great quality as well. The environment and atmosphere is the best part of going there. Will be going back for all my smoking needs.

Em
Review №38

The staff suggested torch strawberry Fanta and was a great damn pick. Totally a fan of this place. Honest people here and the set up is neat, well kept and classy.

Op
Review №39

Beautifully set up store, they’ve got literally everything you need from hookah to hand pieces to Cake Delta 8 THC pens; on walking I didn’t feel too overwhelmed and the lovely gentlemen behind the counter helped with any questions I had. Gotta say it’s been one of the smoothest and the best transactions at a shop like this that I’ve had in a long time. Definetley gonna be a repeat customer!

Am
Review №40

By far the nicest smoke shop in the 585! Amazing selection of anything you could possibly need from a smoke shop. Hookahs for days, stunning glass pieces, CBD, delta 8 THC carts!!! Strongly recommend this place. Excellent customer service and not to mention all the cool staff and chill environment in there. You go once and you’re coming back GUARANTEED.

me
Review №41

Love this place! I always send my husband but when I went in, they were super nice, had everything you could possibly want, super clean store easy to find things and the staff (2 lovely ladies, #girlpower) were super helpful

El
Review №42

Amazing customer service and selection of glass. If ur trying to upgrade to something really nice this is the place. The best selection in Rochester by far. Clean and decorated so beautifully for Christmas!! Great vibes all around and they also have these super Delta 8 thc disposable rechargeable Cake🍰

Ne
Review №43

Best selection of glass pieces and hookahs I have seen around this areaevery time I’m there I get exactly what I’m looking for and all the staff are very nice.I was helped out by Moe and he was very kind and helpful and answered any questions I had and gave me instructions on how to correctly use a hookah and set up.

La
Review №44

Friendly & honest staff/owners. Good experience each time i visit. Like reward perks!

Se
Review №45

Hands down the BEST smoke shop i’ve ever been in! excellent customer service and have an amazing selection of Glass and hookahs. They have the largest selection of Delta 8 in Rochester!!! Definitely my go to spot. Check them out!

Am
Review №46

Walked in just to look around and ended up walking out with one of the nicest hookah equipments and with more knowledge on its origin than I think google would have ever taught me in a million years. 10/10 would recommend and customer service was at its FINEST. Very pleased.

mi
Review №47

By far the best smoke shop for all your wants and desires! They have amazing customer service and some of the craziest pieces of glass I’ve seen at some of the shops around here. Definitely take the time to go visit and check it out !

Da
Review №48

Great service, polite, knowledgeable, and a must go to place to do business.

an
Review №49

My wife and I had an amazing experience shopping here. All bases are covered, the store is clean and well organized. The assistance provided by Hassan, one of the shops owners, blasted it all through the roof. Thanks. We will be back.

ER
Review №50

HANDS DOWN BEST SMOKE SHOP IN THE AREA! Ive been to a lot of smoke shops in the Rochester area and this place has the best customer service out of all of them. They know their products, their glass selection is huge and their prices are quite reasonable. And the vibe in there is really cool. Definitely my new favorite smoke shop

ch
Review №51

The staff is friendly and knowledgeable. Went in to purchase some Hookah accessories (a phunnel bowl, washable hose and a bottle brush). They have a great selection of products. Looking forward to visiting again soon!

Ke
Review №52

Amazing set up! They have everything. So many different varieties of products. They have mint and mango JUUL pods and I bought a beautiful hookah from them. Strongly recommend this place. It’s different and best one I’ve seen so far!

jo
Review №53

Always a pleasure shopping there. They treat u like family!!

Da
Review №54

One of the best stores around. Employees are always a pleasure to do business with! Owners are very down to earth as well. Highly recommended - Cheers guys

Re
Review №55

I really loved the ambience here, it was welcoming from the time I walked in until the time I walked out. Im a big hookah smoker and they have everything I needed and a big variety. Angelina was so helpful and put me on to some really good smelling incense which I purchased. Run to Cartel Palace, they have all your smoking needs.

An
Review №56

I have been to this shop a few times. I am extremely impressed by the variety and the quality of their items. Also the people that work there are very helpful and can answer most of your questions. There’s nothing worse than going to a smoke shop when they can’t answer your questions but not this place. They are on the ball!

Mi
Review №57

I had a slight misunderstanding and their customer service was on point and really made me feel valued, which lets be honest doesn’t happen often in todays market and because of that they will keep getting my business!

Jo
Review №58

I stopped in for the first time tonight. This store has everything you are looking for and more. The variety is unbelievable. The selection is great and ranges in price to fit anyone’s budget. The staff is very friendly and extremely helpful. I will definitely be stopping in again when I need anything in the future!

Ja
Review №59

Cartel palace is the best smoke shop in all of Rochester. They have everything and their employees (I was helped out by Antonio). He was very nice and explained everything I was looking at perfectly! Great job cartel palace I will be coming back for sure

Al
Review №60

BEST SMOKE SHOP EVER!!!! They even have Delta 8 THC Disposable 🎂 pens which are so convenient!! ABSOLUTELY recommend, 10/10!! PS. Was in the store for 2 hours looking at all their products and amazing collection of glass!

Th
Review №61

Been here plenty of times and will definitely keep coming back! Great staff n very helpful not pushy and topping it off they got a great selection of glass and silicon as well as big pieces. Plus the CBD selection goes from flower to candy. Definitely recommend this place

Ga
Review №62

THIS PLACE IS THE BEST!!!! The owner of the shop is a kind professional who has the best prices and deals in town. This place is fully stocked with everything a smoker could possible want & need!! hydes, grinders, water pipes he has it all! strongly recommended.

Ka
Review №63

Best smoke shop ever!! They truly value their customers. Extremely knowledgeable of all products. Tons of cbd, vapes, hookahs etc. I’m a proud VIP member at Cartel Palace and the perks are incredible :) p.s they have ENDLESS flavors of Hyde!

Me
Review №64

They were amazing. They took their time to explain all the different type of hookahs, the best products to use and were very informative. I highly recommend them for your smoking needs!!!!

Sh
Review №65

Had a great selection of glass, best smoke shop in town for sure. If you need anything smoke or vape related this is the spot. Has great customer service and they were very helpful with helping me find what I needed. 10/10 recommend live my new peice

Ma
Review №66

The best shop around! you will be blown away as soon as you walk in! they have everything you could ever need!! and the owners are amazing! customer service 10/10. 100% recommend

El
Review №67

Beautiful store with excellent customer service!

Ta
Review №68

Great place, for all your needs hands down they got the town in smoke shop game.

Ri
Review №69

Its always great stopping in to see what new items you have. A fun experience and a chance to say hello to Miss Parrot!

Ro
Review №70

As usual, I am very satisfied with the fact that the people who are always very courteous and friendly, as they are taking care of their customers needs. They take care of each customer like they are very important and, that their needs are the most important thing that they need to do!

Ka
Review №71

Absolutely amazing place!!! All the worker are extremely friendly and have great customer service.. they have everything I want every single time I go in there! Recommend 12 outta 10

Br
Review №72

Copped our crazy rig today from cartel palace, very satisfied with my purchase. You all need to check out this new smoke shop in brockport! Crazy big place, tons of pieces to look at!

Ba
Review №73

Great cigar selection with very reasonable prices.

Bo
Review №74

Great customer service and very good attitude the owner was very helpful and beautiful glass work I bought a nice water bong good price. Check this place out.

Al
Review №75

Hayyan the wiener was very informative and willing to work with us in our price range. The shop is clean and legit. It’s your one stop shop for all your needs. Definitely will be telling all our friends about this place !

Sa
Review №76

My husband and I had an amazing experience as first time Hookah shoppers. Angelina was absolutely incredible and informative! We will definitely be longtime shoppers here!

Na
Review №77

The place is decked out with anything you need. The customer service is phenomenal and they helped me find exactly what I needed. By far one of the best places in Roc for any smoking accessories. I definitely recommend stopping by.

Ch
Review №78

This place is legit high quality everything and they gave me a Torch bag with my purchase best selection Ive seen out of all the smoke shops Ive been to in Rochester

Al
Review №79

They have it all! Great customer service, super friendly environment! Feels like a palace as soon as you walk in. Variety of different products, too much to name at a very fair price. Great experience, highly recommend.

Be
Review №80

Twan helped me get set up and answered all my questions with expertise. They have an amazing selection of glassware and tools. Definite come here for your needs!!

Ti
Review №81

The staff and the owners are always so pleasant, greet you with a smile, shake your hand, and make my experience fun! Best place in Rochester!

Ch
Review №82

Best smoke shop in Rochester. They carry everything Ive ever needed. Including puffco products. I drive 35 minutes away to come here def worth the trip everytime

Co
Review №83

This is always my go to spot! I walk in always greeted with friendly and fast service. Can’t ever go wrong with coming here you will get all your smoking/vaping/decor needs all in a one stop shop! Come show love

Ke
Review №84

Wow!!! This is by far the BEST smoke shop in the Roc!! The customer service is on point as well as their product selection. If youre looking for CBD products, they have everything!! I no longer have anxiety because they found the perfect product for me. Do yourself a favor and look no further!! On top of everything the setup is sick!!! I will never go anywhere else, EVER!!

Se
Review №85

Angelina was SUPER helpful. Talked me through their loyally program and was very personable. They have a lot to choose from and have great quality products!!

ti
Review №86

Anytime i come in the employees are so friendly and help you with whatever you need and make sure you leave her satisfied with your purchases. its the only smoke shop i trust to go to, definitely recommend them! :)

NL
Review №87

Recommend them to everyone. Awesome people. And awesome products

Pi
Review №88

Amazing products and service always! Love this place. Dope vibe ! Highly recommend for all your vaping and hookah needs ! Not to mention the cool parrot they have in the shop!

60
Review №89

Very clean, always new product to look at. And the customer service here is always great!

A
Review №90

Best selection, best vibe around and always a great atmosphere. If you need anything at all they can help ya and will be enjoying my purchases as soon as possible.

Ca
Review №91

Hands down the BEST one stop smoke shop in town! Huge selection of EVERYTHING, clean store, chill vibe and most importantly, Excellent customer service. This is the one guys. Go check them out!

Ev
Review №92

Always a pleasure at the best spot in town! Prices, deals, variety and great staff keep me coming back!

Am
Review №93

Hands down they have the biggest variety of Hydes and disposables in the area. A big variety of Glass pieces and best of all theyll make sure you leave the store completely satisfied. Shout out to the guys down there, and shout out to Bam Bam the parrot!

Je
Review №94

This place was awesome!! The staff was super friendly (including Kilo) and helpful and I was able to find everything I needed and more that I didnt lol! Overall it was a great experience and i will definitely be back!

Fl
Review №95

Great shop, very chill people and a nice lounge. It’s a combination of the older vape lounge style where you can hang out, or just stop in to grab what your looking for. They got it all!

Ia
Review №96

10/10 always best there is

Je
Review №97

The best customer service, pricing, and selection around! I really could not recommend enough like, you shouldnt even be reading this right now you should be driving there to check them out

Cr
Review №98

They were amazing helped me with what I needed so knowledgeable and kind I will be going back for my needs amazing. The store is also beautiful

Zo
Review №99

Such a great place to shop and can’t forget to mention the super helpful and friendly staff. My experience shopping here has been great and I’ve recommended it to all of my friends! Go see Hassan for all of your hookah needs!

No
Review №100

Great shop they always got what you need !

Lu
Review №101

Great customer service, they help greatly with picking and choosing with setting you up with new pieces. very polite!

Dh
Review №102

Best experience I’ve had going to a smoke shop. They have everything I was looking for and the customer service was exceptional! The girl in there is super super friendly. Overall, amazing experience.

sa
Review №103

This place blows other shops away. Amazing selection and competitive prices. Helpful staff and very friendly environment. Definitely recommend this place

Di
Review №104

Beautiful place, huge variety, extremely nice and knowledgeable staff. Tons of products with amazing prices! Highly recommended truly one of a kind!

Sy
Review №105

The owner & employees at Cartel Palace are so welcoming and helpful! They really want to help you find exactly what you need! No other place to find all your smoking needs!

Ri
Review №106

Great customer service

An
Review №107

Highly recommend checking out cartel palace, they have a huge selection of everything from glass pieces, disposable devices, hookahs. Always stocked with the most popular flavors of Hyde’s!

Ma
Review №108

Great service from Angelina in helping me pick out the perfect Hookah for my wife. She was knowledgeable and made my decision easier. Thanks Cartel Palace !!

Ke
Review №109

The best! I’ve been to almost all the vape shops around but this one is the best with no comparison. I’ve been here and today they matched a good price for a high quality bong. The best!!!

Ma
Review №110

Awesome smoke shop with helpful and caring owners and employees, only place to go where all your smoking needs will be met! Also bonus have cute animals at the shop usually!

D
Review №111

Hands down the best smoke shop experience Ive had. Friendly staff, insane selection & great prices!!

ug
Review №112

One of the nicest smoke shops out there very friendly and knowledgeable. The owner was very helpful. Will definitely be coming back. (HIGHLY RECOMMEND)

Ch
Review №113

Went to this place last minute worried cause it was close to closing. The shop I usually go to was closed, they didn’t make me feel rushed at all.. Very welcoming and I can’t forget to mention the great service they gave me and treated me so nicely as a first time customer there. If you haven’t been here I highly suggest going to this shop and checking it out. I will definitely be back next time I need something! Thanks again to the great people at Cartel Palace. 🤘🏼✌🏻😀

Al
Review №114

Super Dope! I am definitely a loyal customer! The employees are very helpful & honest. They put me on to multiple different brands! 10/10 recommendation!!!

Re
Review №115

I Came to cartel palace for the first time and the staff was super friendly and hooked me up with some great deals! They have so many different varieties of pieces , edibles , trays whateverrrrr you need to get lit they have it!

Jo
Review №116

These Lady’s and Gentlemen who run the shop are Super smart engaging and helpful! I have a great experience every time I go!!!

Ju
Review №117

Awesome service and advise about hookas and Vapes i just turned 21 and always wanted a hookah and the gentelman behind the counter helped me out very well and showed me how to work it i highly suggest cartel palace to anyone. Not to mention the layout, its huge.

Sa
Review №118

GREAT place!!! Has excellent customer service, tons of space, and wide variety of everything you can think of. Wouldn’t bring my business anywhere else!

Yu
Review №119

Best smoke shop I have been too by far. They will have everything you want. Even the best CBD products. A must visit if you live in rochester or around there

ja
Review №120

One of the best Ive ever been to! Great customer service. Great selection and great prices. Highly recommended!

No
Review №121

Awesome selection with different varieties, clean and organized store great prices most of all friendly and very helpful staff, this place made me feel like I was at home welcomed me with open arms, i will be coming back that is for sure, thanks you guys!!!!!!!!!!!!

Ra
Review №122

Last week was my 1st time and Im back this week for more.....no more traveling to Michigan they have everything need right here. And they were so nice and helpful.they dont even push you to buy more then what you came in for...yeah this my new spot...see yall Thursday mornen 😁👍🏾......💜 Scooby!!!

Da
Review №123

Awesome smoke shop with really chill helpful staff always love going there!

Lu
Review №124

These folks are tops! Recommendations were right on. Very informative. They know their products. I highly recommend checking them out!

Je
Review №125

Came in and was attended to immediately. The associate asked me probing questions to get to what I needed and was satisfied with my purchase. Would definitely recommend.

Br
Review №126

The boys at cartel know what they are talking about and will give you the best quality and price for your needs. Tons of custom and new class . I recommend .Always fresh cigars

Me
Review №127

My absolute favorite vape shop, they have the nicest pieces and always give discounts! Definitely worth the drive :)

Ch
Review №128

First time in hear and Im very impressed. Salesmen are very knowledgeable friend they know the products will differently shop here from now on.

Sa
Review №129

One of a kind! High standards, top notch quality and great prices!

Sa
Review №130

All guys are really friendly and great service, very helpful and big selection!! Will be back!!

Sh
Review №131

Love it Here !!! They Always Have Everything I Need ! From Vape Accessories To Hookah Stuff !! Come Check Them Out You Won’t Be Disappointed!!

Ma
Review №132

Customer service was excellent, employees were extremely knowledgeable, and inventory is loaded with top notch products. Definitely recommend them for your CBD/hookah needs!!!!

Al
Review №133

Very helpful staff. I came in for my 21st birthday and every employee was eager to help get me the best of the best, which they did! Highly recommend!

Ba
Review №134

Great costumer service, they are very helpful. Definitely will continue to come to this place to get anything I need!! I recommend this place!

Gi
Review №135

Friendly and knowledgeable staff on all hookah, CBD, vape, and smoking needs. Great atmosphere and overall great experience. I recommend anyone in the area to stop in and check these guys out!

Ry
Review №136

Best smoke shop in town hands down, they have everything you’re looking for in a smoke shop. From cbd to hookah and the best selection of Hyde’s. Great store and owners

Li
Review №137

Nice people, fun place, very clean and good CSR. 👍 🙂

Da
Review №138

LA like vibe. Very well lit. Tons of glass and accessories. Excellent customer service. Best Smokeshop in the 585 BY FAR!!

M
Review №139

Great customer service.. excellent place for your first time. Everyone is knowledgeable. Will return without hesitation. Thanks again

Ma
Review №140

Super eye catching the second you step into the building !! Amazing set up with a ton of CBD products! They sell mint & mango juul pods, what more could you ask for ??!

Am
Review №141

Such fantastic services and great selection. I’m older and every time I go they answer all of my questions. I can’t say enough about CP take it from Mrs Weed this is the place to go!

Ca
Review №142

Amazing place! Clean as hell, loved the parrot. My new and only smoke shop

Ma
Review №143

Very clean, organized, with a great selection of products! Staff are always helpful and friendly 😁 best smoke shop in the 585

Yo
Review №144

Excellent customer service. They were patient with me and explained how the hookah worked as well as showed me how to set up my hookah. Need a hookah come to Cartel Palace!!!!!

Mi
Review №145

Honestly best shop in town. They have everything. Great service too

El
Review №146

Best smoke shop weve been to. Has so much inventory and awesome full walk thru floor plan. Can see items on boths sides. Recommend for your smoking needs!!!

Do
Review №147

Bomb business, very friendly owners always have things in stock. They also carry some crazy new glass pieces. CBD and disposables always on point.

Ti
Review №148

Great place to come and shop if your a high class smoker. Many varieties of blunts, pens, tobacco, bongs, hookahs and etc. Great service! Highly recommended

An
Review №149

Very polite employees

Al
Review №150

Excellent customer service, they’re really nice and cool people, store is really nice and clean, highly recommended, favorite by far!!!

ju
Review №151

Everything you need for smoking. Great clean place and great staff. Big selection of Hyde’s and only place around with mint juul pods. Will be back very soon!!

Da
Review №152

Twan was a fantastic and nimble wealth of knowledge! Fantastic and brilliant on the eyes in this store!Gum balls are the jam!

Ha
Review №153

Came in for a new Hookah and was personally helped and found exactly what I wanted. All the staff were very friendly and informative.

Da
Review №154

Amazing place for all your needs . Great customer service and very easy to work with . Highly recommended!

Ca
Review №155

Best hookah selection I’ve seen in Rochester! Great quality and customer service. Highly recommend

Gi
Review №156

Beautiful glass pieces with reasonable prices! Excellent customer service and very helpful staff. Strongly recommended.

Ch
Review №157

Hassan and Hayyan are top notch! As well as the rest of the crew. I highly recommend shopping with these guys!

Jo
Review №158

Great people to work with amazing service they got all ur needs best smoke shop around, make sure to see Twan, Hassan and hayyan for all ur needs.

Ar
Review №159

Great customer service and chill vibes every time. Always a go to spot if youre in the 585!

Ka
Review №160

The owner is super kind, helpful, and knowledgeable about the product. The setup is BEAUTIFUL and everything Ive bought has been amazing.

KC
Review №161

Super friendly and had good communication about the things I wanted to buy.

Ch
Review №162

Great selection of products and they have a talking parrot, so auto 5 stars

Yo
Review №163

Very nice and hip spot to get all your smoke goods! Twan was great help! Helped me pick out a golf hookah

Za
Review №164

Cartel Palace is the nicest vape shop in Rochester... they have whatever you need and they’re extremely friendly and professional. 10/10 recommend

Ju
Review №165

The best vape shop I’ve ever been to they literally have EVERYTHING you need & the nicest employees :) a great experience every time

Sa
Review №166

Staff is super friendly and helpful, and the products are top tier

Ke
Review №167

Absolutely amazing set up! Tons of products and excellent customer service! Best smokeshop Ive seen in Rochester!

St
Review №168

Nice selection, friendly people, best prices in the area

H
Review №169

Best Customer service and product you will find in anywhere you go. Very Professional workers and very experienced.

Ta
Review №170

Staff was very friendly and helpful. If youre looking for a wide variety and a great deal this is the spot for you.

mo
Review №171

Great place, they have everything anyone needsYour needs will be found there no matter who you areBest customer service

An
Review №172

This place is great such a big selection at a good price and really nice people and set up if you are looking for a good smoke shop this is the one check them out

Gl
Review №173

The best place ever. Literally the sickest collection and always stocked with what I want. Can’t recommend them enough.

Ta
Review №174

Great customer service, very helpful with finding good deals lit vibz and best hookah selection out!!

Aa
Review №175

Great shop to stop at and get exactly what your looking for, can be in and out as fast as u need or u can chill on the couch and think about what u really need with a view of the whole shop .

BR
Review №176

The customer service was extremely helpful, very unique and cool pieces...prices were great!!!

Ja
Review №177

This place has it all. I was help instantly with any question that I had and was shown all the items that was on my mind. If they did not have it in stock just ask and they will get it in.

Co
Review №178

Amazing place, everyone is friendly, good service, has everything you need all in one store!!

Hu
Review №179

Well organized place, amazing work. Great customer service. They got it all in there!

SR
Review №180

Cartel Palace is right up the street they have the stuff I like at a great prices. Highly recommendable.

M.
Review №181

This place is awesome... selections I have never seen before.. my new favorite spot... great service as well..

No
Review №182

Angelina was amazing helped me with all my smoking needs and gave amazing customer service would recommend 10/10!! Go see my girl she’ll hook you up!!

Sa
Review №183

BEST smoke shop in all of Rochester!! Amazing service and wide variety of products. Owner is awesome and helpful!!

Sa
Review №184

Cartel has the best variety of glass and e-rigs, as well as customer service. I highly recommend you check them out.

Da
Review №185

Very kind and welcoming staff! Attentive and answered all of my questions! Highly recommend!

Da
Review №186

Great experience very well knowledged. Will be coming back again. Huge selection of glass pieces and cbd

To
Review №187

Great selection , Backwoods ALWAYS fresh Excellent customer service . He definitely gotta regular customer this way !

A
Review №188

Amazing customer service would recommend to anyone ....SO MANY AMAZING THINGS cant wait to go back. So chill and laid back !!

Ol
Review №189

Great place. Nice and clean, staff helped with everything and even more. 10/10 recommend coming here.

an
Review №190

Great shop and customer service I will definitely be shopping here for all my needs and you should also!!

Mi
Review №191

They always have a good deal on what I need

Dj
Review №192

Beautiful set up and beyond awesome service! Staff is very helpful, welcoming, and friendly! Strongly recommended

Al
Review №193

Huge space with a HUGE variety and selection of all types of smoke supplies! Great customer service we will definitely be back!

An
Review №194

Amazing service. Would 100% shop here again. Very chill. Great vibes.

Da
Review №195

So clean, they have everything and the employees are so nice. Best smoke shop Ive been to.

Al
Review №196

The edibles they sell are hit and miss not to mention they are selling 1000mg of d8 on a Snickers, but really all they did was open the box it comes in and replaced it with a normal Snickers lol what a scam.

Et
Review №197

Excellent, friendly service. They also have a great selection of glass!

Br
Review №198

Very friendly staff, clean store and good selection

Br
Review №199

Employees were friendly and helpful, would highly recommend the wide selection here

Information
402 Photos
199 Comments
5 Rating
  • Address:481 Spencerport Rd, Rochester, NY 14606, United States
  • Phone:+1 585-319-5200
Categories
Working hours
  • Monday:10 AM–8 PM
  • Tuesday:10 AM–8 PM
  • Wednesday:10 AM–8 PM
  • Thursday:10 AM–8 PM
  • Friday:10 AM–8 PM
  • Saturday:10 AM–8 PM
  • Sunday:11 AM–8 PM
Service options
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Crowd
  • LGBTQ+ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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