Massage Heights Southlake

Have been consistently coming now for about 5 or 6 months went ahead and bought a $600 gift card. My favorite masseuse is Michael just because I prefer extremely deep tissue as I have high tolerance to pain. African very friendly and on the first name basis with all of the staff including the owner, Joe who was also very nice 👍🏿

I had such an amazing experience here! Sasha gave the best massage, she listened to my concerns, checked in with me, and she focused so much on my upper back, where I was holding so much tension, but then was so gracious to give me extra time so that she could give me the full body massage and not leave me uneven. That was so caring and above and beyond! The staff was also all so friendly and welcoming, especially Danielle and Levi. I signed up for the monthly plan, which is a really great value. Cant wait to go back!

Out of all the massage places this one is definitely one of my favorites! I ended up getting the membership program for both me and my daughter because we love it so much! Donna is wonderful so Im definitely requesting her next time we come back! 10/10 would recommend! ❤️

My first experience here was fantastic. The place was spotless, and the staff was exceptionally friendly. The prices are incredibly low, offering tremendous value. Both the massage and facial were amazing.

I visited 8/18/24 using some of my extra ClassPass credits. I will note at some gyms/spas/salons you get treated differently b/c you are a ClassPass user. This was not the case here. They were SO nice and welcoming. Riana was amazing for my facial! I highly recommend her and would definitely request her in the future. The front desk staff is very welcoming and the space is very clean and smells spa like. 10/10 thank you Riana!Disclaimer - I know this b/c I have been on CP for years but CALL AHEAD of making your appointment on the app because the system doesnt update in real time for availability. So step 1) call Massage Heights and ask. Step 2) book on ClassPass

First time and I definitely plan on coming back - great experience from the moment I walked in to an amazing massage (Willow was awesome)!!

Dawn gave me one of the best experiences I’ve had. She listened to my concerns and was able to relieve my pain from muscle tension and stress. She also gave me the BEST scalp massage I’ve ever had! I’m undoubtedly going to return. I don’t think I would have had the migraines if I had been there regularly.

If you havent been to Massage Heights in Southlake, do yourself a favor and go! From personal experience, Im confident youll be glad you did. When it comes to recommendations, I dont give out 5 Star Reviews lightly either! Whats impressed me most is that every time Ive been there, Ive consistently had a great massage and thats not an exaggeration. Two of my favorite therapists are Sophie and Yvonne! If youve been disappointed with a therapeutic massage somewhere else and need a place to go on a regular basis this is the place!

I had a fantastic experience. The staff was welcoming, the atmosphere was relaxing, and my massage was expertly tailored to my needs. Highly recommend for a top-notch massage and great service.

I had a 90 minute hot stone massage with Daniel and it was absolutely amazing. One of the best massages I have ever had (and I used to work at a massage clinic). I have also had a massage with Michelle who was wonderful and an amazing facial. So far I continue to be impressed with Massage heights.

Todays experience was amazing! From the front desk checkin with Mieke, who was so accommodating and helpful, to my massage therapist Michelle...phenomenal!She was extremely helpful and great at what she does. She went above and beyond to make sure every aspect of my appointment was perfect.If you are on the fence and debating on coming here...stop what youre doing now and BOOK! This place is a hidden treasure. I got a membership and cant wait to get started. Tranquil, relaxing environment is a must-see! Thanks Massage Heights for restoring my faith in spa massages!

Dona gave me the most relaxing massage. She listened to my concerns. You can tell that she is an experienced masseuse and thoroughly professional. I would be definitely going again.

Just finished an amazing massage by Ann! I’ve been struggling with pain and tightness after a recent surgery. Add to that lots of walking and I was a wreck. Not only did she work to release my pain points she found areas I had no idea were tight. With a blend of stretching & release plus deep massage I feel better than I have in MONTHS! Highly recommend. I’m hooked! Dani is a great manager and great customer service Thank you SO much.💗💗💗🙏🏽

What a great transformation with the new membership. The masseuses are great, i LOVE a great deep tissue massage!

We went here for mothers day and had such a good experience!! it was the perfect pressure for me to reach peak relaxation! Donna and Sam were fantastic! we signed up for the rest of the year because it was so good!

I’m looking forward to exploring more of the therapists they have on board. The front desk is lovely and accommodating. I’m sure you’d be able to find the perfect therapist for yourself here. Just speak up about what you’re looking for, to find the best match, quicker. Will be visiting again.

I love coming for massages at the Southlake location. The operations and staff are great, making it an easy, relaxing experience. The massage therapists are fantastic. They listen & address target areas with just the right amount of pressure. I highly recommend!

This spa is an oasis of relaxation! From the serene ambiance to the attentive staff, every moment was pure bliss. The massage was rejuvenating, and the facilities were impeccable. Highly recommend for anyone seeking a routine relaxation from the daily grind or mommy day out which is more than a daily grind.

Exceptional place with an exceptional massage! Staff was very welcoming and polite. Highly recommend and will most definitely return.

At Massage Heights they are professional and they tailor all services to each individual needs. Their staff is extremely knowledgeable and friendly. You need to come by and see all the great things they have to help you with your individual health needs. Go get some self care at Massage Heights Southlake!

Ever since the new owner had taken over, the customer service has become so amazing! Everyone is so friendly and willing to help, and my therapist Willow did an amazing job!

Massage Heights is great! From the moment I walked through the door I felt welcome and at ease. They tailor the massage to your specific needs. I have shared this place with everyone and will definitely be back.

Im an avid weight lifter, and bodybuilding enthusiasts. It normally takes a lot for me to get any positive results from a massage. But my therapist Michael did a great job of going deep, while spreading the pressure so not to pinch a nerve.

I have really tight shoulders and back. Staff our miracle workers!!! They have a sixth sense on where to find these knots and work them out. They put there soul into it lol!! Every time I see them I feel like a brand new woman! Thank you soooo much staff!!!

6/15/24 Updated review!James, the new owner contacted me and wanted to make our experience better. Obviously, he wants a good rating for his business, the difference here is that he actually made changes and did the work to correct the previous issues. My husband and I really appreciate that. Our therapists, Geoffrey and Shamyah were great and we enjoyed our massage very much. The receptionist was super friendly and accommodating. All that to say, there has been a big change and we will be back. We couldn’t be happier with our recent experience! Thank you all for making it an enjoyable day!July 2023 -Christy and Sophia were amazing, best massage my husband and I ever had. However, we paid for a 90 minute massage and only had 64 minutes of hands on time. I spoke with them and they are not interested in fixing the issue. They said “thanks for the feedback, we hope you make another reservation with us”. Really? Not even a real apology, nor let us make it right, here’s $10 bucks off your next visit.We won’t be back, and we won’t recommend them. Which is too bad because the masseuses are top notch.

I have been coming to Massage Heights in Southlake since my wife and I had a couples massage in September 2023. This is by far the best location and the best staff. Willow was so good that I immediately signed us up for memberships and even pay for additional massages on top of that. My wife has used Sophie a few times now and has been extremely impressed and always comes out of her massage feeling relaxed and rejuvenated. Cannot say enough good things about Massage Heights Southlake!

Great experience here. I changed over from another studio after my therapist left, and followed him here. Ive been working with Michael for over a year now. Hes been consistent and reliable, and has been working with me to keep my recovery progressing.Very happy working with Massage Heights personnel!

Awesome experience at this location. Best ever relief from stress and relaxation. The therapist know what they are doing after consult, will definitely return.

Samantha was amazing! She really took the time to work through my tension and it was on of the best massages I’ve had! The facility is very clean and they add essential oils complimentary if you wish!

Come get a facial! I recommend all the estheticians. I loved being a model for the practicals.

Michael was my massage therapist who gave me a wonderful, deep tissue, massage. His skill and professionalism keeps me coming back. Plus, the spa smells wonderful and has a cozy atmosphere. I highly recommend going to this location.

Great service, they had great variety of plans and different massages they were very accommodating to my requests and preference I really recommend this place and will definitely be back

The owner is incredible! He cares about people, sets strong culture, and leads well. He is invested and is creating a great environment based on his vision!

Clean facility, great service and friendly staff. This place helps keep me stress free after a long week at work, or when I need to alleviate body pains and muscle tightness from workouts. Game changer in keeping your life stress free!! Add them to your weekly or monthly visits, and you will not be disappointed.

I am a Doctor specializing Physical Medicine. i had a bad experience with the old owner.Mr. Crawford, the new one, put out the red carpet for me.Even driving an hour to meet me for 50 minutes to discuss my discontent.Further, he gave me a free 90 minutes coupon for the best massage I have had in my 56 previous massages.I happily and warmly recomend these new changes and attention to details at this Massage Heights.CongratulationsMr. Crawford.

I have been coming for several months. The first time I had an appointment with Michelle my legs were hurting and completely filled with knots from being on my feet around 10hours a day. After an hour with her I could feel a night and day difference in my legs. With a lot less nots and tension. Since that first visit Ive made it a point of coming in monthly to get my legs worked on.

Danielle was exceptional in ensuring we had the best service. Highly recommend this place and will come again!

Very professional and an excellent working staff. The go to place if you need an amazing massage and recovery for the body.

The team at Massage Heights is amazing. Their membership really is well worth it ! i feel amazing every time I leave!

Was having significant lower back/glute muscle tightness. Booked a 60-minute massage with Samantha. Had never gone to her or Massage Heights before but can tell you, she nailed it. She identified the issue (sciatic nerve) and dove in deep to get it “released” on both legs. Not a pleasant experience due to how deep she had to go but one I desperately needed. Will definitely be back.

*** Final Review... 1/23/2024: I went back with my wife, after hearing about new ownership and all of the changes theyve made. Night and day compared to my experiences before. Everything seemed much cleaner and relaxed, the therapists actually stayed the whole time and were very attentive and supportive. all in all this place has undergone a massive improvement and we WILL be back!Follow up to my previous review: The day of the rescheduled massage I was texted a few hours before our appointment to cancel yet again. Extremely unprofessional, when I called in to clarify, the person on the phone giggled when she told me that yes in fact our appointment was cancelled and needs to be re-scheduled. Very unhelpful with this situation. Beware if you are trying to use a Groupon here.

Amazing service and great staff. They really listen to what your needs are and cater to the therapy you need. Will be back!

Great couples massage for me & my wife! Great customer service and wonderful massages! Definitely recommend!!

Great experience. The staff was amazing. The massage was amazing. Highly recommend!

Enjoyed this place so much! My therapist, Michelle, was incredible and really helped me feel relaxed and comfortable. Will definitely be back!

Had a great massage and facial here. Very attentive and professional service!

I had a wonderful experience at Massage Heights. Samantha is hands down the best massage therapist I have had. The environment was clean and smelled great.

Just had an amazing massage with here at the Southlake location with Evelyn. Everyone is super nice and knowledgeable. Stop by, you won’t be disappointed.

For starters, when I walked in, I couldnt really think straight from stress, pain, and so on. I got the 60 minute massage with hot stones. My massage therapist was Coral. She was absolutely AMAZING!!! She was incredibly thorough!! She didnt rush, she was completely professional, she didnt talk my head off the whole time, and most importantly she didnt miss anything!!! Ive had several massages before and usually 95% of the time I leave fairly disappointed. But not today!!! I left there out of pain and able to think completely clear, best massage Ive ever had!! I highly recommend going to see Coral!

I love this place. Cristy always does a great job of relaxing my muscles and leaving me feeling rejuvenated. The girls at the front seat are always very courteous and helpful. 10/10 recommend this place for your massage needs.

Great atmosphere!!! The Lobby smells amazing, front desk staff is highly relational and my massage was amazing 🤩!!

Great customer service, met my expectations and a worthwhile must have membership!! Highly recommend!

Professional, courteous staff that deliver great massages. Prices are reasonable. Will definitely return!

Got a couples massage today. Staff was very professional and the place is well kept but the massage was horrible. We pretty much left the place feeling cheated. It was barely an hour, they spend a lot of time talking in the beginning when we already completed one long questionerre in the beginning, it’s just a reason to cut short the massage session. Even though I explained to her what I wanted, she didn’t do a single thing that I asked her to do. Absolutely horrible massage. I know much better places than this. We will not be back here.

Carson was excellent! He took the time to address my issues and provided some stretching exercises to help me with the issues with my back and neck areas.

My sweet haven! This location is amazing. As soon as I walk through the door, I am greeted with smiles and a sense of tranquility. The staff are all so wonderful and accommodating. I work in the dental field, so my poor neck and back are always aching. I come see Yvonne every week. Her healing hands rejuvenate and relax me, preparing me for the next week to come. This place is a gem! Definitely worth the investment and drive for me!

Staff/therapists were awesome and so polite! The owner came to make sure everything was perfect. I liked that he was so into the spa.

Called early March 2023 to redeem a Groupon, they did not have an opening until April 13th. On the 13th they texted to let meKnow the therapist had called in soI needed to reschedule. When I cal the person was very unhelpful and didn’t not have anything open until May. It seems ridiculous I have to wait so long for my appointment. Very unhelpful customer service.

I was working out more than usual and was sore, especially my knees from quad work. I saw a special and called to schedule. Chris was recommended to me for my concerns. He was fantastic. I left there with a new set of legs and I had a great Bar Method workout today. Do not hesitate. Schedule yourself today. You will not regret it.

This was my first ever massage. I have always steered away from massages because I tend to tense too much when someone applies pressure to my muscles but Kristy did an amazing job on giving my muscles exactly what they needed without the feeling of unease. Karlien is an amazing owner and the staff is super friendly. I would highly recommend this place and I will definitely be back soon!

DO NOT GO TO THIS PLACE! I booked this place as a “surprise” for my husband for our anniversary. I specifically told them DO NOT CONTACT MY HUSBAND as it is suppose to be a surprise. She assured me that they would not call him to confirm. Not even a hour later they contacted him numerous times and absolutely ruined the surprised. So we still wanted the massage despite the ruin surprised. So we get there at our scheduled time and we’re sitting filling out our paperwork ready to begin our session and the front desk clerk says, “I have some bad news. The person who is suppose to do your couples massage just called out, so we can’t do anything for you today”. At this point it’s now 15 minutes past our appointment time and now we’re getting turned around. Then the front desk clerk called the “supervisor” and she’s says she will NOT do anything to accommodate us. No refund or no type of compensation or anything for their error. We felt completely segregated against. We were treated like pure animals. I do NOT recommend this place. If you are wanting a nice experience and peace of mind just choose another place. Where they actually care about their new customers and want you to be there.

The place was clean and professional while we were there, I will give it that. But I was truly disappointed from the get go, because they ruin my anniversary surprise for my boyfriend by texting the both of us about our massage. They didnt inform me that they would be sending us message, just that they needed both of our information. The massage itself was mediocre at best, and it felt like they just graduated from massage school. Definitely need more experience. We asked for firm and deep massages and it didnt feel like anything. Best part was the stones and that lasted like 5 minutes. I was not impressed with our couples massage.

I have been a member here for a little while. I wanted to make note since there hasnt been a review in a while that there is new management at this location. They are VERY friendly, always smiling, take great care of me when myself and my husband come in and its a great value for a $49.99 massage. I have personally been to upscale salons and their service has been just as good, especially lately and over half the price. I would personally recommend Rosie, Jacqueline or Jenny.

My initial experience was not good due to scheduling issues and every massage was with someone different due to high turnover. I cancelled my membership because I could not find consistency. During my last session I was talked into purchasing a promotional package for two massages, to give one to my mother for Christmas. I called today to redeem my massage but because I am no longer a member they will not let me get one of the massages I purchased. At the time of purchasing they did not tell me I had a certain number of days to use it. All around just a dishonest way of doing business. I do not recommend the Southlake or Flower Mound locations as I have tried both with problems at each.

I booked a service through ClassPass (which apparently was my first mistake) when I arrived, they told me something happened with the reservation and that ClassPass never reserved it. Understandable as ClassPass is a third party booking agency. The receptionist with the green hair apologized & said she would reschedule me and comp the service. Although it was never “comped” as ClassPass pays Massage Heights directly for the service. The day of my rescheduled appointment they called 2 hours before to reschedule (again) because the pre-natal therapist had an emergency. Again, understandable. Irritated at this point, but working in customer service myself, there was likely nothing that could be done. When I arrived at my 3rd rescheduled appointment, I reminded the receptionist of the comped service because at this point I didn’t trust them. She looked at me weird & sort of shook her head. My actual service was not the best I’ve ever had, but certainly not the worst. The therapist was extremely friendly & personable. She did, however, talk through the entire service which I feel like is an unspoken rule not to do during a massage. The service was cut 10 minutes short, not sure why. When I went to check out, I AGAIN reminded the receptionist that the service was comped but I would still like to leave a tip. She NODDED and asked how much I’d like to leave. When I left, I got a notification from my bank that I was charged for the FULL service. When I went back inside to explain the situation, there was absolutely no apology, empathy or compassion. Mistakes happen, but the lack of customer service was appalling. She reversed the transaction without ever offering an apology. If only one of these things happened, I probably wouldn’t be so irritated. But with all of the rescheduling mixed with the incompetence of the receptionist- it made my experience horrific. Please don’t reach out & offer some sort of incentive because I will quite literally never be back.Would I recommend this to someone else? Possibly. As the actual service wasn’t bad. But just beware of the lack of customer service you’ll find. You can find a WAY better spa for $139/hr.

Booked an appointment that I had planned in advance for an anniversary. Me and partner asked the day off work for this and I got a text message 2 hours hours before the appointment it was canceled and they could not fit us in. I do not have another day any time soon. Im very upset. Someone could spend lots of money and have it canceled like that.

One of the best massages Ive ever had! The hot stone therapy elevation was amazing. I will be back.

Keilani literally provided the worst customer service I have ever experienced over the phone. Not only did she have the audacity to say she refused to honor the Groupon I purchased because “corporate said so”. She had a terrible tone and made it clear she hates her life. The Groupon does not state anywhere that they do not accept weekend massage reservations. She indicated those who purchase Groupons are peasants and do not deserve a weekend massage at her establishment. Again her only rationale was “because corporate said so.” I will be letting everyone I know in DFW to stay away from this disaster of a Business.

Amazing experience! Excited to come back :)

Outstanding experience like a massage in the movies and very transparent massage therapist Willow and Samantha will now be our forever therapist.

Massage therapist was 15 minutes late for my massage appointment, thus the massage was cut short and ran for about 40 minutes. Despite being late, he still intended to get to his next appointment on time, which was apparently more important than mine. When I brought the issue up upon checkout, I spoke to the manager, who refused to discount my session despite it running for a much SHORTER amount of time than it was supposed to. She instead said that she will contact me to set up an additional 30 minute appointment. I left my phone number. She NEVER contacted me. Throughout it all, she seemed fake and apathetic about the issue I experienced. Even before I left my phone number, she started a loud conversation with another customer, and faced away from me.The massage itself was below average. The massage therapist talked to me frequently throughout the session, which is unnecessary in a massage. Professionalism and ability was certainly lacking.To anyone thinking about visiting this place, I recommend going to a different massage business with genuine and caring customer service and masseuses that show up on time.

Very friendly service everyone is so accommodating. Luv the services.

Purchased a Groupon for a couples massage. When attempting to schedule, was told they do not honor Groupon deals on weekends even though there is zero mention of this detail when purchasing. My wife and I were both off work Friday and wanted to schedule but were told no couples massage slots were available then either. No attempt from management to accommodate. I was simply told to get a refund.

Received a couples massage there on Groupon. However, when we called to book the massage, they stated that the Groupon was not available on weekends (which was never displayed). When I called them out on it, they stated that they had told Groupon to add that note, but that they would honor the price. When we received the couple massage the actual massage was great, but the masseuses were very chatty and even told some very uncomfortable stories about their personal lives. It would have been much more relaxing, not to mention more comfortable, if they would have just let us have some peace and quiet. To add to our disappointment, when we got to checkout, one of masseuses was right there when we were asked about the percentage of gratuity to add and she even told us, mind you in a semi-joking way, for us to add 20%. So this was super uncomfortable situation on top of the very uncomfortable personal stories. Lastly, when we checked our credit card statement, they clearly did not honor the price on Groupon and it was nearly double.TLDR - actual massage was high quality, but everything else was sub par. Not going back.

I scheduled a deep tissue massage. Girl said best she could do was medium firm. After 15 minutes into the massage, and telling her 2x the pressure was barely medium, I got up and left (she was not equipped to do any kind of firm). I have now asked 2x for the owner to call me but she does not seem to care. Horrible customer service.

Called 5 different times around 10:30 AM on a Monday and was hung up on each time. Then I was sent a text message by Karlien at 10:40 AM and I responded to try and get an appointment but 6 hours go by and still no response. Waste of time trying to schedule a couples massage.

I am currently the Massage lead over at the Massage Heights in Southlake, and I wanted to personally invite everyone whos had a bad experience back for a visit. we are under new management and have new therapists who have been chosen due to their background in massage and we even perform regular assessments on the therapists so that we make sure all our therapists are keeping up to par with how our business should be ran. everyone who comes in for a massage and has had a problem with our service in the past will receive a 30 minute complementary massage performed by me personally so that you can decide for your self if improvements have been made at no cost to you. please just bring in verification that you had a complaint in the past and we will be happy to accommodate you. I hope to see you all soon and I hope that I can change your mind about our location.

Went for a couples massage with my wife and was not disappointed. Much better attention and skill level than many of the chains that push memberships; and while they do offer similar options, they were friendly and never made us uncomfortable. We would certainly come back again for the quality care given.

Michelle gave me a great massage and the owner ended up hooking me up with a complimentary hot stone therapy. Highly recommend.

Great experience. Amazing massage!

This was my first visit, and I had a wonderful experience. The masseuse used from pressure when asked and I felt absolutely wonderful afterwards.

I first used Beatrice at MH, and she was good, but she couldnt make any progress on my frozen shoulder issue and she recommended Allen. So do I. I have been getting massages from Allen for the past year and he has fixed my frozen shoulder injury. My daughter went to him first and loves him too! He gives intense pressure, but eases up if you speak up. I trust him, and I find it easy to communicate with him. He makes me participate - isometrics - and it has benefited my health. Sometimes I long for the nice quiet, soothing massages, but those are not healing. Those benefits are short lived for me. (an hour if I am lucky) I also have life long shoulder issues and he addresses those. And if I get my massages on a regular basis, he keeps my pain and discomfort under control. My husband had his first massage with him the other day and he really enjoyed the deep tissue massage.

Worst massage I have ever received!!!! I specifically requested certain areas to be worked where I had knots. The therapist did not focus on them. I even reminded her during the massage. I had to continuously ask for more pressure as she was not getting down to the actual muscle. I purchased a 90 minute massage. The masseuse kept track of the time incorrectly and cut the massage short by 20 minutes. By the time she realized her mistake I was already dressed. She offered to finish the massage time but I didnt care for any more of that terrible experience. The room was extremely cold the entire time to the point where my fingers went numb. Save yourself from the disappointing and subpar service they are selling.

I wish I had the option of a “no star review” but unfortunately I’m not able to. I took my son to this location on November 17th. When we arrived I spoke with Gabby who I informed that I would be using a gift card and I asked if she could check and make sure it was active, etc. She said everything was a go and asked if we would complete the paperwork which asked questions about the areas of interest for my son’s massage and so forth. After completing the form, the woman who would be doing my son’s massage came out and introduced herself. I went back with them because he’s only 16. I feel as though she did a great job and very informative. My problem was the aftermath. We decided to schedule another appointment for the following week and checked out and left. A few hours later I received a voicemail from Gabby saying there was an error in their system when they tried to process the payment and also there would be an additional charge for gratuity to my credit card they had on file, (I had to provide that in order to book the appointment). I immediately checked my account online and they had charged me for the full amount that they charged on my gift card. I called and spoke to Gabby and asked what was going on and why would they charge my account when I provided a gift card that would cover the session. She went on to say she didn’t know what happened or had never seen this happen with the system before. I asked to be refunded and she said that she would have to talk to a manager and get it resolved and of course the manager was not there. I thought this was the most unprofessional place I’ve been. Obviously I was very upset and the following day I spoke to Donnie who assured me that everything would be corrected and he apologized. I asked to speak to a manager and was told the manager would be in on Wednesday. So I called on Wednesday, and there was no manager on site it so I was told. Long story short I finally got the refund back and spoke to Donny again and told him that I wanted to cancel the other appointment which was for today, November 24th at 3pm because of the mistakes on their part. He said he understood and that he would cancel the appointment. Fast forward to today at 3:26pm I receive a voicemail from Juanita who advised she was calling because of my son’s session at 3pm and because we were a no show they would be billing my card a $100 no show fee and to call back if I had questions. First of all, why would these people still have my credit card information on file when I had already spoken to someone and canceled the appointment and why would they charge someone’s card without speaking with them?? I called and spoke with Juanita and told her that if they charge my card that I would sue them because I didn’t give anyone permission to do that and I had previously spoke to Donnie days before to cancel the appointment. Image said she would call Donnie to verify and would call me back. She called back about 10 minutes later and confirmed what I had already told her and I specifically told her that I do not give them permission to use my credit card information for any future services and I do not have nor do I want any future appointments there again and to delete my credit card information and my contact number and never call me again!!! These people are unorganized and obviously do not communicate with one another to know what the other is doing. Beware of this place!

Great experience highly recommend would definitely go back

Highly unprofessional. My wife booked a couples massage for our anniversary/ fathers day. First they ruined the suprise by calling me to confirm after being asked not too.then upon arrival for our appointment the manager informs us ten minutes after our arrival as we are filling out our forms that whoever had us called in. The manager or the owner wouldnt do anything about this. They expected me to reschedule and not do anything about the huge inconvenience. Thanks for ruining my anniversary.

Very amazing customer service! Felt very welcomed when I walked in! Very kind people at massage heights southlake! 5/5 stars!

As a member, I love coming to this location a lot. The massage therapists are great along with the front desk staff. They frequently offer promotions and add-ons that are competitively priced. I would highly recommend trying it out. You wouldn’t regret it!

Lisa is great at reception and every therapist is great

Definitely recommend! Lovely friendly ladies, a relaxing high quality massage and a good time!

Had an excellent first experience with my massage therapy at Massage Heights. The staff was very professional n friendly. I will surely visit again soon. My entire body is Happy

TQ is a wonderful therapist and has such a sweet spirit! She always remembers what I like and I leave there relaxed and rejuvenated! The staff is always friendly, kind and thoughtful. I highly recommend Massage Heights!

After a scheduling issue was resolved, we went in for a couples massage on our anniversary. We had a great, relaxing experience which kicked off our anniversary weekend right. We will definitely be referring family and friends!

Where to begin. This place is highly unprofessional. I have been going there since the end of last year and in that time there have been MULTIPLE turnovers. The people at the front desk are always changing, I always find a therapist I like and then they leave, and Ive witnessed times where the therapists would talk down to the front desk in front of customers. Also, the management has changed TWICE since Ive been there. Who is running this place?? Why cant they seem to keep any employees longer than a couple of months?!? Something has to be going on in order for that many people to quit in such a short amount of time. It seems to never be under control when I come here. Definitely taking my business elsewhere. If I could give this place any lower of a rating I would...

I’ve been a long time member. For the most part it’s always been great. The past couple of weeks I’ve had scheduling issues. Tonight at 7pm, the owner personally called to apologize and try and make things right. He took a good 30 minutes out of his night to work through issues I’ve had. It was very ginuene and much appreciated. People make mistakes, it’s how you manage those mistakes that makes the difference.

I use to have a membership at Massage Envy and I cancelled that ASAP! Compared to most massage places Ive been at, Massage Heights is a step above the rest. They sheets are nicer and essential oils are free, which is cool.I have been going to this location for 3 months now and I am amazed at how much better I am feeling! I have had the same Massage Therapist 3 times now and I could not be happier! I believe massage therapy is a gift and you either have it or you dont and I could feel my therapist had it when she first touched me! (You know when they dont have it because you just want to jump off the table and end it ASAP)I have been seeing an LMT named Tyra and she is very professional, empathetic, skilled and uses the perfect pressure. I like how she will check in on the pressure with me every so often, just to make sure I am good with it. I feel like she actually cares about my well being and isnt just trying to get me on and off the massage table. She doesnt talk to me unless I ask her a question and she picks me up on time (except for today, she was a couple minutes late only because her previous client took longer to get dressed, but she made up for the couple minutes at the end of the massage so I got my full time and she got a nice tip) and doesnt end the session early. (God I hate it when some people do that, I mean, Im a paying customer!)I had originally came in with really back lower back pain and I circled where it was hurting and when she asked if she could do my glutes, I originally told her no (only because I was wanting her to rub where I was hurting) but she educated me on the fact that just because I have pain in one place doesnt mean that is the muscle where the problem is and that sometimes they have to massage certain areas of the body in order to relieve the pain where the discomfort is)...I am so glad she educated me about that because I told her it was ok to rub whatever she needed to on my body as long as I left without the pain I had...and so I trusted her and she was right! Her massaging my glutes not only helped my low back but it even relieved a lot of the pain I had in between my shoulder blades.Look, I read some of these reviews and I wanted to share a great experience with those willing to listen and also to remind some people that these massage therapists have a license by the state and an education to provide a service that we are not educated in...Going to a massage therapist and saying just work my shoulders and nothing else is kind of like going to an auto mechanic and saying I know my tires need rotating, but I want you to just put some air in my tires...How can you expect for the symptom to go away if you try to tell them how to do their job, a career field in which you have no knowledge of? Just saying.Oh, one last thing...There is a guy who works at the front, I think his name is Ryan....Great employee! He always provides me with a warm welcome and strives to provide customer service at an optimal level. I only signed up for a 3 month membership b/c I was skeptical at first but after this wonderful experience here, I am defiantly going to re-sign for a 12 month!

I came in with a lot of pain, shaking, weakness and was having an anxiety attack. Was greeted by the beautiful, smiling faces of Juanita, Gabby, and Michelle. I had an amazingly relaxing massage from Annette and got off the table with no pain, no shaking and felt such a wonderful, refreshed, calm feeling. Complete opposite of what I came in feeling!! Thank you Annette!! I did not even need to ruin my day with medicine that makes me sleepy or fight it and hurt all day!! Thank you all!!

I have been going to this Heights location since I moved here from Las Vegas in January. KaSandra has always communicated well with me and always addresses my issues with extreme professionalism. The ladies at the front desk are always friendly and remember our names and greet us with smiles. I am always having to reschedule my appointments and they seem to have no problem making things work for me. I have much more important things I could be spending my money on but KaSandra is a VERY important part of keeping my daily pain down. I go to see them 2 to 3 times a month.The only complaint I would have is that it can be a bit noisy in there from time to time. The laundry room is loud and sometimes the employees talk a little too loud in there. I have alerted them to this situation.Thanks for all the great care !!!

Wow, the experience was so awesome. Cant wait to come back!

Very nice facility. New owner is doing an amazing job. Therapist are top notch here.

Love the experience. Michael is awesome. Highly recommended

Massage it’s self was just ok. What I didn’t like was that we started at 6:10pm and the massage was over at 6:55. Way less than an hour. I asked the front desk about it and was told my massage was started at 6:02. This was not true. Know if you pay for a “60 minute” massage, it will be much less than that. Won’t be back to this location. Feel ripped off.

I have been going here for awhile and I must say I always come out feeling so much better. A huge shout out to Michelle who is so good at what she does, finding all those knots and getting rid of them and giving an overall excellent massage. Thank you all!

Excellent service from a very welcoming team!! I highly recommend experiencing a massage from Massage Heights!!

First time ever to get a professional massage and I will be back every time I need an assessment/message. Very professional and very knowledgeable. Prices are very reasonable as well.Thank You So Much!Eugene McLamore

60 mins massage is not really 60 mins, hardly 35 mins and they are done with it. Re-vitalising face massage was a myth, I would never do massage again! Don’t expect too much if you are looking for something amazing, its NOT!!

I enjoyed every part of my experience ! My massage was absolutely amazing and the staff was friendly and very accommodating with my appointment needs. I would definitely recommend it to everyone and I plan to go as often as possible !!!

I love the new ownership and staff! The Therapists are amazing and very professional. 5 Stars!!!

Get place to get your massage. The staff was friendly and seem to really enjoy helping their clientele. We enjoyed it so much that we signed up for there monthly massage program.

Such amazing staff, and relaxing atmosphere!

Had a really good experience. Would recommend. They have a partnership with GCISD also!

Great friendly staff and best couples message

Great deep tissue massage. It hurts so good.

Staff was excellent and very attentive to my needs. Definitely going to be coming back in the near future.

Its an amazing place. Ryan is awesome at taking care of clients. Ive never had a problem here.If you need someone with strong hands go see Matthew. Hes awesome.

This location provided great customer service and made me feel welcomed and comfortable. 10/10 highly recommend!

Do not buy a Groupon to this place because you will not be welcomed. They do not mention in the details that you can only use Mon-Friday 9-5. When regular people have to work, I guess this is for people who do not work. Do Not Use Groupon if you DO NOT WANT THE BUSINESS.

Ive been to several massage facilities and this is by far the best. Friendly service, easy to make an appointment online, and best of all it was an excellent massage. Will be back.

Great massage! Felt like a new person after

Ive always had a great experience here. Everyone is so friendly. Tyra is very knowledgeable and knew exactly how to fix my shoulder pain. Thank you

I was waiting for it to end. Dont ask for Allen, an inability to read coupled with an inability to not stop talking made this massage one of the most unenjoyable Ive ever had.Massage Heights provides you with a sheet to specifically list what you need and dont need, and dont want. I specifically circled my upper back and shoulders on the diagram, nothing else as areas to focus on. I also wrote specifically NO glutes or extreme lower back! What do I get massaged for nearly half the hour of the massage even after telling him to please focus where I noted? MY GLUTES AND LOWER BACK! After writing it down and drawing it out, this guy cant manage to read a simple message and decipher a circle on a body (something a kindergartner should be able to do). I had to ASK him to please focus on my shoulders and neck during the massage, and he faintly responded. I was more than annoyed, I want to shoot myself. The definition of battery is an unwelcome and offensive touching: this massage was just that.This guy also had lack of control on pressure and was always asserting WAY too much pressure, after telling him what seemed to be 30+ times (every time he applied pressure in another place, I had to tell him it was too much pressure, an experienced masseuse should be able to pinpoint pressure in about 4-5 times of patient feedback, he could not.) I felt like I had to guide him through my entire massage. Im not here for that.To add to the terrible annoyance of what was an already ruined massage (I could not relax for the life of me), the masseuse decided to incessantly talk and ask weird and intrusive questions at any moment there was faint and peaceful silence. I answered briefly and shortly in hopes he would stop, he did not. Questions included....- What do you do for a living?- Where do you live?-What do your parents do for a living?-Where do you live?-Where did you live before?-Do you have sibling and what do they do?- Where do they live?-Whered you go to college?-When did you graduate?- Does your neck feel better?- Wow, look at that, is that a knot?Stop talking, for the love of God.If I wanted to TALK to someone for an hour and pay lots of money for it Id go to a psychotherapist not a massage therapist. I expect to pay him to stop talking and do his job with minimal interaction. His verbal diarrhea kept me from even having one brief moment of relaxation and at some point his continuous talking and questioning turned creepy from my standpoint of a customer.In addition, he asked annoying questions about a test I am studying for, and extremely stressed about. Asking questions about this, non-stop DURING the massage, did not serve to help alleviate stress. This was honestly the most stressful part. I came here to NOT talk about this, thanks you moron.To top it off, he shorted me 10 minutes on my massage, a massage that already felt like it never started because he never stopped talking to allow for a second of relaxation or repose... nice that it also conveniently ended 10 minutes before it should have. I left the place and paid 10 MINUTES before my ENDING TIME which means it could have been even more than 10 minutes.As I walked out, he manages to READ the paper I gave him on his clipboard and said Ohhh, man I read here that you said NO GLUTES, Im so sorry, I really worked on that for the entire massage, please dont kill meI had to resist, I was so annoyed that after 1 wasted and paid hour (less than an hour) he does this. Thanks you moron, now I still have to pay you.Needless to say, terrible experience, not relaxing, not professional, cant read, a little creepy. If I could, Id ask for my money back. My neck and shoulders feel in no better condition than they did when I went in and before I spent a ton of money. What a waste.Dont ask for Allen. Maybe there are better massage therapists there, but this is not the one to go for if you are looking for relaxation, silence, and the massage you asked for.

Always so relaxing and very accommodating service!

I got a 30 minutes massage with Will and he was really good.

This place is fantastic! The receptionist was so amazing and friendly, and the massage by Yvonne was simply incredible. I cannot recommend this place highly enough!

I had accumulated a large amount of credits and I would recommend Kristy as she is very detailed and professional.

A perfect spot for relaxation. Ill be back!!!

Great massage and lovely customer service!

My husband and I love Massage Heights. We have tried a few therapists there and now go only to the ones we love (not sharing names so you go to them also. :-))

Very clean building with friendly employees. Very professional, Coral did a wonderful job.

Jennifer was amazing. She is very strong and got rid of knots in my back.

Such a beautiful and relaxing environment. The staff is amazing as well!

I arrived at appointment time at 11:15 and got out at 12:19. After paperwork, taking clothes off and lying down.... the time was 11:35. That hour was short. That all!

I loved Courtney. She obviously knows what she is doing and I had a relaxing time. I would recommend her to everyone.

Great therapist that tend to go over time instead of under

Great experience and the owner was overseeing and making certain it would be tha

Great customer service!

Great service will definitely be back love the staff

Spa is under new ownership and management. The location has been transformed.

Everything went smoothly. I will be returning!

I had a great first time experience I feel very relax and new thanks Jennifer!

Customer service on another level!

Jennifer gave me a massage. My back tension is gone and I walked away feeing truly relaxed and refreshed!

Great massage for a good price.

Great place to have a membership. Ryan does a great job working with clients thanks again.

Christian did an amazing job on my back today! It was my first visit there.

Great ambience and wonderful massage!

Great atmosphere!

Fantastic experience!

Location was very clean and front desk friendly, massage was ok

I’ve been coming to massage Heights for years and love my massage therapist!

Very nice people.very clean and relaxing atmosphere. Walked out of there satisfied.

Love the way I feel refreshed, like I can take on anything, when I leave my retreat!

Great service !!

Loved every part of the experience from check in to the massage.

Awesome place!

I had a massage yesterday by Jennifer...best massage of my life!!!

Great place, majority of the staff are amazing and friendly!

Loved our couples massage. Great experience.

TQ was wonderful, just as I remembered. Feel so rejuvenated and refreshed.

Very peaceful and relaxing experience.

Michelle is awesome!!! Wish it was closer to my location.

Friendly staff and great service

Usually have an opening for me. Gracie is excellent.

Massages are a part of my lifes balance.

I love the place. Excellent people

Love the staff.

Loved it!

Great staff.