Massage Envy

I love my sessions with Lili at Massage Envy in Union Landing. I leave feeling relaxed, rejuvenated, and what feels like 3 inches taller. Ive been a member of massage envy since 2013 and Lili has been my favorite therapist in 3 different states. Shes respectful, joyful and makes each session feel completely individualized to my needs. I leave feeling like I have had the best massage ever only to feel the same way the very next time!!! Thank you for all you do Lili!!!

Very friendly and welcoming staff! I wanted to book a girls nite appointment for me and my sister and they took the time to help us schedule! Very clean and relaxing facility. Will definitely book another appointment here when Im in town.

Ive not been this impressed with massage personnel in 20 years. Youll find good people greet you upon arrival, a truly comfortable and chill waiting area, and clean and comfortable rooms.Diana is the BEST masseuse Ive come across in forever too. Not only does she know her business, she massaged me like Id been a client for years.These people are incredible.

The massages and the atmasphare are awesome but the tipping is pushed upon the customer with how much to give (there is a sign). $18.00 to $24.00 is the going tip rate for one to one and half hour massages after spending $60.00 to $80.00 dollar on the massage.

Ive been working with Lili for several months. She is an excellent massage therapist. Very happy with this location and her service.

Jack did a great deep tissue massage. I recommend going to him

Update- Ive had massages from a few other therapists and they were ok at best. Not super pleased with the quality of therapists besides Rey and it doesnt look like he works here anymore. Looks forward to the end of my membership.Previous reviewThis place is near my house so its super convenient. Ive only had a massage from Rey and it was great, no complaints. The inside of the building needs a few upgrades but that is minor. The front desk staff is always super nice and friendly.

Worst customer service ! I had an emergency so I called to informed management that I was unable to make my appointment. The manager still wanted to charge 50% of the cost of something I had no control. I have been a member of massage envy since 2011 and to be treated from a manager with no empathy does not deserve my business. Please do not ask me to login to my account because I am locked out which is another horrible experience that I just have learned to dealt with this location. Do not join this location!!!!! To the corporate office: please help me to understand why I would login to speak to the same managers that denied my request ?I even told management about a poorly trained massage therapist that I had gifted to a family member that she had express was the worst massage she had ever experienced but management did not care . I thought my family member had enjoyed the massage and I learned after that was not the case. I informed managment but they said my family member should have stop the service so therefore they would have to charge me. The lesson learned here that I would like to pass onto you is if YOUR SERVICE IS BAD YOU MUST STOP THE SERVICE in order to receive a REFUND. Please learn from me so at least you can receive your refund. I did learn my own lesson and due to the quality of massage therapists I have stopped my service several times.I had injured my foot and had to come back to this location which was disappointing. The quality of items they use are poor. This location also has a tendency to have music playing at the beginning of your session in your room and then halfway stop the music. I do not blame the therapist but I am wondering who is in charge of the music selection . To avoid this location I drove almost 20 more miles one way to the Redwood City location to avoid coming here.A message to corporate headquarters : Please send a secret customer to validate that the majority of the therapist at this location need to trained or do not have enough experience…ASAP.

Clean and neat space. Will definitely recommend.

My husband and I tried this place on our 1st anniversary.Unfortunately, the massage was pretty painful. The therapist never asked me at the beginning of the session what kind of pressure I want. Nor did he check during the massage if it was okay. I couldnt take it after a point, so I let him know to reduce the pressure. It didnt seem to have any effect on his style. I felt like i was being poked with needles (nails of the therapist I think). I came out of the massage almost in tears. I didnt complain much after the massage, because I felt that it is natural to hurt during the massage, but I will feel great after. Its been over a week, and my back still hurts all over because of the massage. I also read up about whether massages should hurt momentarily (pinpointed removing of knots), and apparently it shouldnt hurt, and the therapist should be reading my body language to adjust accordingly.Seems like the therapists are untrained and unprofessional. My husbands experience was not bad, so maybe its not all therapists and I just got unlucky.

I have spent the last 2.5 years fighting to save my foot. They have refused to give my money back, I freeze the account and I was last told to get better a get my ankle/leg/foot healed. I get a call today because the unfrozen my account and my method of payment is not working (had cards # stolen and have replaced them) I informed that my account is no longer frozen and they want money. I just had another surgery so maybe I can walk again so the last thing I need is some snippy person giving me a lecture. I was told the would hold it but now I will take them to court for my money back. I asked to speak to someone with more power but doubt that will get passes on. Having a massage is the last thing, actually it isnt on my mind. They hound you and hound you. Why not follow what you said you were willing to do? If they look at the records I have not been there in years ... for a reason .... need to get my foot where I can walk again and that is miles down the road. Come Monday I hope to find out who the general manager is.

I had a service today with my wife. My wife said it was good, but for me it was 100% disappointing. I asked for a deep tissue, but the therapist rubbed my back for the whole time, making just a circle with hands without pressing my body. I didnt feel anything at all and it was very stressful and had a headache when I walked out.

This was the first time I came here as my original esthetician’s was out of town. Was here for chemical peeling which I usually get in every 4 to 5 month. Made an appointment with esthetician’s Maria. Even though I filled the entire application online before making an appointment, they asked me to fill it again. The esthetician’s took max 15 minutes to finish the entire process where as when I was making an appointment they mentioned that it will take 30 to 40 minutes for the entire process. She just applied the chemical, no massage not even for 10 minutes. You paid $130 dollars for 15 minutes of chemical peeling. And the worst park when you come out of the room to make a payment, the receptionist will ask right away if you would like pay for gratuity in cash or by card. Shame! Do not ask customers to pay gratuity, if the customer is happy he or she will pay on its own. I just felt like insulted and the $10 I had in my purse I just paid to Maria. Looks like the owner is not paying you enough that you guys have to shamelessly ask for gratuity. $130 for 15 minutes that I paid was more than enough. First try to make customer happy, he will give you gratuity on his own. Complete rip off. Shameless act. Hope the owner read this review and talk to his employees.

The worst service I have ever experienced. Message therapist was agressive and rude to the point it became confrontational in the lobby. This is the first time in my life of ever receiving such treatment of hostility and disrespect as a customer from a business. Furthermore they have done little to accommodate the situation or apologize and the worst part is being charged twice for a service I dont want.

This location is not the best in the Massage Envy family.......Customer focus/service from the front desk is NEVER proactive.....Just tried to book an appointment....was told they have none (funny, I hear that everytime I call)....never asked if a different time, different date might work....And the sad news is....this is my home location....Treated better out of the area; out of state....Must be ownership of this location...

I have had no problems with them and I love the massages I have had. You do have to tip kind of high though. Thats the part I dont like. I dont mind tipping but they expect too much.

I went here April 23rd and the receptionist blonde hair white skin color was rude she said if I have a mask which I didn’t , and then she said if I have a appointment and I said no , and I think she lied to me then saying sorry we are fully booked , very bad experience since my body is soar from working out, not to add on the day before I wanted to visit a spa near me I read the reviews on here and this one had more then 1 or 2 bad reviews , I just wanted a qiuck massage since I was already in union landing I walked their and had a bad experience

Ive been getting a deep massage from other locations. But this one was very rough and aggressive. I would never go back to this place ever again!

Ive been getting a deep massage from other spas. But this was very rough and aggressive. I said stop I do not want to continue not listen to me I will NEVER return to this place ever again!

This place is the worst location ever, their customer service is the worst by far ever. Their rep Isabelle is very rude, unprofessional. I asked about specific details and because Im asking she responds sorry your upset but.. I wasnt upset until you answer and respond rude. If I pay for services I have the right to ask questions. Very rude and sarcastic

Efficient, skilled, almost every waxer is great. They are professional and considerate regardless of your size or age

Massage was very good but I payed for a 60 min session and only received about 30 min also it was my first time and The misuse did not explane to get undressed before leaving the room

Really hard to get an appointment for multiple things and the site won’t let you book appts on multiple days.

Just had a massage and it was awesome. Ray is an excellent masseuse.

It was my first time visit here. I had noise from Next Room the whole time and cushion smell so bad. I really dont recommend it.

The massage therapists that I have seen are skilled and kind. This is a perfect treat after a long week.

Great place to get a massage or facial. Staff are polite and professional.

Got an amazing relaxation massage from dawn! I feel rejuvenated and so relaxed!

OMG I had a message that made me so relaxed that I sat in my car 45 minutes before leaving

Best massage ever very clean and serene

Rey is awesome at deep tissue massage!

What a wonderful way to be #calmed on my birthday!

Sooo glad they are back open! ❤❤👍👍

My wife said the BEST EVERY

Needs to be more hands on

Yes i they really Dont do it right

Their reviews are really bad.

Bad customer service

Nice friendly staff

Jeanette was awesome