Alexandria Family Wellness Massage Spa

Made an appointment yesterday on the phone for 1pm. I arrive at 12:45 and the doors are locked but it says open. I call and tell the lady I am here. She says she will be right out to unlock and let me in. It is now 15 minutes later and I am sitting in my car still waiting. I call and she answers again. I tell Her I have an appointment at 1pm and she just says “uhhh”. I then respond “would you like for me to come back at a different time.” She “goes ya tomorrow, we are closed today.” I was so frustrated I just hung up. I have gone to this place in the past and they have always been awesome but today was not the case. Very unprofessional to tell someone you will let them in and have them stand outside for 15 minutes. And the sign on the door says you guys are open. Never apologized or even tried to fix the situation.

Linda is AMAZING! She truly has perfected the massage and I always come here when Im feeling like I need a massage. She can be hard medium or soft and somehow she is very strong. I am a lifelong customer and will always come here from now on. Their prices are the best in town!!!

Fantastic deep tissue massage. Nice, professional, and clean. Best massage Ive had. Glad to have finally found a place for good massages.

Nice clean rooms, excellent massage, will return.👍🏼👍🏼

Had first massage today loved it will go again helped my lower back tremendously highly recommend

Second visit for my husband and I and we will definitely be back.Definitely a language barrier, but if I have a problem communicating with anyone, I use the Google translator and I suggest you do too. They speak Mandarin Chinese and they’re so nice, but more importantly, they’re great at what they do.Not a whole lot of communication needed.We go in, state that we want the 60 min., get walked to the room, take out clothes off and receive the best massage ever.

The pros.....I just walked in to inquire about pricing and was able to just walk in and get the massage...The actual massage was very deep tissue and was pretty good.The cons.....music was terrible...the first one minute of 3 Songs(Stevie wonders-I just called to say I love you, a sting and a Karen carpenter song) played over and over the entire hour....so I literally heard the first one minute of each song 20 times...it was like a weird dream...the front desk didn’t speak English well at all...Just a small curtain for a door.

Awesome massage the girl was very professional. One of the best I ever had. I walked in and they got started right away. I plan on going at least a couple times a month

I called multiple times to utilize a Groupon voucher. They are very unprofessional in answering the phone with a simple “hello”. You would never know this is a business phone number. Several times when I called to schedule/reschedule my visit, they would say “I’m not there call me later.” What, is the number a personal cell phone!? I called multiple times with no success of catching anyone to schedule, and now the Groupon has expired and I’m out the money that I paid for it. Never purchase from this so called “company”!

Ever since my trip to China, I have been searching for a Chinese spa. This is a gold mine!!! Especially if you need deep tissue massage. The traditional foot massage is an amazing combination of foot washing and reflexology - just like I experienced in Chengdu! The pricing is fair. You pay before - so tip generously with the expectation of expert service. Im going back soon for Chinese cupping to increase circulation. PRO TIP: Bring cash. They had some issues with their credit card machine. STAY OPENMINDED: This is likely the best massage you will ever get, however, there is a bit of a language and cultural barrier. Your therapist might walk on your back - which I personally like. USE GOOGLE TRANSLATE English to Mandarin: (I survived in China for weeks with it). EMBRACE THE MUSIC (its a typical mashup like you would find in China). DONT be thrown by the curtain for a door. Its safe and private-promise! DONT be afraid of the language barrier. Communicate your preferences. These are the nicest, most respectful people youll meet in Northern Kentucky. DO YOURSELF A FAVOR and take a risk. The Chinese culture turns massage into an artform. I got a spa service every day I was in China and cant believe how lucky I am to have found this place in my backyard! If its not your cup of jasmine tea - be kind (its a local business after all). And if it is your jam, help spread the word!

Neither therapist spoke English nor knew how to use the credit card machine. It ran out of paper to print the receipt and they said I needed to pay again. I showed them on the part that printed my card was charged and showed them on my bank account where it was charged yet they said it was not and that I needed to pay again. I didn’t have cash so they made me leave a pic of my id, my card number, and phone number. Highly disappointed.

This place is amazing! They got out knots in my back I didn’t even know I had 10 out of 10!

Great deep tissue massage. Definitely got a full 90 min massage. They got me right in .

Absolutely amazing deep tissue massage. Affordable pricing and great experience

Their salads are amazing and they are huge. Worth the price.

Best body message ever!!! Definitely recommend and will be back.

Fantastic massage, friendly staff

Excellent massage and service

Great back & feet massage. I will definitely be back.

Relaxing massage fantastic . Highly recommend it

I will be going back. Very good message

Calf and foot massge amazing!

The people are wonderful

Very professional and friendly staff.

Not very good communication

V is great!