OYO Hotel I-20 Decatur, East Atlanta

This is the most unprofessional staff I have had to deal with and the worst customer service via Kim. I dont know if Sam is a manager or what but she told me I left the hotel within 2 hours and I booked my other room within the hour. They refuse to refund me my money and their rooms were infested. They had no prior cleaning to the room and the neighborhood was in the middle of the hood. Junkies and drug dealer right next door. We left almost within an hour because of how disgusting it was. I recommend no one come here and Im tempted to sue.

DO NOT STAY HERE!!! They must be paying people to write some of these reviews because nothing about this place is nice. Room was not as pictured and it seemed as if they just made the bed after the last guest and called it a day. The only towel in the room was the dirty one on the floor in front of the toilet. A high traffic area with a bunch of people hanging around in a bad part of town. We lasted a whole 15 mins before deciding to stay somewhere else because we didn’t feel safe AND I got charged twice for the room because apparently my card info was saved by the merchant. AVOIDDDD.

Room was exceptionally clean and even though this part of Decatur has come to be known as a “rowdy side of town” this hotel was not only very quiet but the grounds were rather safe and also very clean. Staff was prompt with my checkin and friendly. Only issue was the A/C unit seemed older and took quite some time to cool the room off and WiFi was rather spotty while trying to take care of Zoom video meetings with Our Offices in Europe and South Africa but otherwise it was a pleasant stay.

Located right near lots of restaurants, coffee, & other stores. Mini fridge, microwave, TV with cable. The housekeeper guy was awesome fresh towels if needed & was very helpful to me. I just needed something simple and thats what I got at the cheapest price around.

I love the convenience of having everything around the hotel that you could possibly need. It has been cleaned up very nicely and its much more quieter than before. They placed new AC units inside the rooms and towels and sheets are available around the clock! The Lady at the window is so sweet and beautiful inside and out. They will work with you depending on your circumstances. Very chill relaxed place for me.

A bunch of addicts walking around. BUT once they realized we were there for work they made sure we didn’t get a noisy room and replaced our chairs with some better ones. Seem like very nice people but they should def clean out and watch who they let rent rooms. But where the location is it doesn’t surprise anyone❤️

Awful rooms are terrible the room dont look how they are on pictures terrible experience

Nasty floors look like they never been clean, old soap still in bath tube so I know it anit been clean, wall dirty an room small DONT Come unless you tryna get a quickie an leave

I would have gave 5 stars but the tall rude guy messed it up he started being rude to me an I was in line at the window talking to other guests and threatened to put me out after I paid my money the other staff was great but that tall guy is very very very very very very rude….. other than that the room was very clean clean sheets an a super nice clean bathroom but buddy gotta go

Great location had bed that I needed was very quiet and peaceful and everything that I needed and wanted I will stay again love this place if you looking for a great place to sleep I promise you they got you.

The lady that does house keeping shes pretty Kool but the rooms dont have a refrigerator or a microwave is not worth no $75 a night. Please dont spend your money on a dump like that. Crimes high and the rooms is high. Dont waist your time.

Booked through Priceline. I called the phone number on my reservation to ask what their refundable deposit was, as the price was not listed but it was mentioned, and to see if we could check in earlier than 4pm. The phone number called OYO booking, and they said Priceline didn’t mean to put their phone number down, and OYO booking could not provide me the phone number of this OYO hotel’s front desk. Simple question. I posed the hypothetical on if I booked through the guy on the phone right now at OYO booking, could he provide me the phone number of the front desk? He asked me why I would need the phone number at all if I’m simply making a reservation, and that he wouldn’t be able to find it anyway because he’s just a third party. OYO bookings is not related to this OYO hotel? Riddle me that? There is no way to talk to a person who works here. Though I booked through Priceline, OYO charged my card when I made that phone call (not Priceline), and when I cancelled my reservation they refunded it. Confused on who’s running the show here but I don’t trust it and the reviews should all speak for themselves.

Stayed here many times but this last time I checked in and the room was filthy.

The rooms are affordable and clean and the staff is very nice. Theyre also in a good location.

Had to stay here do to every other hotel being booked up on memorial day weekend. If you arent packing a gun DONT or on drugs stear clear of this place . Especially after dark . And its expensive too

The room was horrible, I have 3 stars in service because the air was controlled in the office and it was freezing cold in the room, so everytime I was freezing the guy in office always turned it off for me. But hotel was horrible!!!

Online the picture didnt match not for My family. Too many stragglers hanging around. Thats fine for some just not us

Rooms are nasty,small Roach infested.. Nothing but drug dealers,shooting, fighting,and violence, and the manager just stands there and watches. He cant control the property.. The rooms are burning up,cause he only cuts the air on at night. They charge $50- $60 dollars for these rooms and its ridiculous, cant believe DeKalb County allows this mess this close to their precinct!!!

Stay inside this hotel after 8pm - just outside are the locals, more than happy to sell you anything you need. I even had a guy in a wheelchair start some stuff with me because I didnt want anything he was selling. This is a bad area of East Atlanta, I would suggest going south or west of this place. $60 for a night, okay room, but the outside elements will creep you out if you have to go to the store and walk.

This place is sooo dirty. Room smelled like it was cleaned with old cleaning water. Had roaches a thin blanket and no heat. Chairs in room are super nasty need to be thrown in the trash. This place is a joke .

A young boy was killed here January 16th. Stay away from this place. If you have any information on the person responsible for his death, please go to the police. His family deserves to know what happened to him and see justice.

Be A Blessing Always does Pop-Ups there to provide food and clothing. The manager is nice to allow us to provide for whoever is in need.

IT WAS A DANGEROUS PLACE, BUT IM FROM EAST LAKE SO I WAS ABLE TO DEAL WITH IT! I STAYED THERE FOR 11 MONTHS AND ALSO RAN THE THE ENTIRE HOTEL FROM 7A.M. TO 5P.M. GREAT PAY! ME AND MY LADY HELD IT DOWN WOUND NOT CHANGE IT FOR NOTHING!

NO SMOKING IN ALL ROOMS UP AND DOWN ON Candler rd NEW LAW just came in Dec 2019 and a lot of these rooms now cost 70 dollars or more a night

Its a cheap place to stay if you are looking for someone somewhere to stay for a minute no hassles clean towels small but all right

Its ok, i stay to my self and and just dont talk to anyone... But you have people knocking on the door and all...

Not enuff towels plus it could be more cleaner on the rooms.jest a little more provicey would put this place on point.

No closets, appliances (refrigerator and microwave) were old, dresser drawers didnt open, and saw some roaches.

Rooms are nice and clean very quite place staff and house keeping are nice.

This place is awful. Please do not go here unless you are a thug and sell drugs. The property manager let drugs and thugs on the property all night long. Loude music all night long.

To much money to live there I hate this place he charged me $1,200.00 just for a month :(

Very accommodating but the housekeeper was ok better from now on

My parents told me if you dont have any things nice to say, dont say anything

Its the ghetto but its convenient! Any you want is right outside your door

With the housing crisis its a place to stay 2 star if that.

Its a hot mess, there is always something going on.. Not to quit either..

Good price the housekeeper is nice and the staff is nice and professional.

Good sleep. No disturbances at all

Just visiting could never stay there

Disgusting awful hotel that is used for nothing else but illegal activties

Not so good to stay at with family and kids

This place is a dump for prostitutes and drug dealers.

Too many bums that live there

Homeless people hanging around

Nice hotel like holiday inn

Too much going on around the building

Not very clean

Keep ya strap in there!

You get what you pay for

Haha hell no! Zero stars !!!!!!!

Dc6 area

It is very nice

Hood life here

It was ok

Drug and prostitution infestion

,crazy activities going on

It serves its purpose!

Scary

Ummm

Very clean

Drug invested

Terrible

Xxx

Okay

Very cheap

Poor

Awesome hotel

Quite

Drug infested

Scary

There are no words to describe this place, the car park used as a playground by a group of noisy kids. A risk for cars. Talking loudly and arguing all night. Police visit to send people away. I mean... it looked like an American film. The rooms were not clean. Table dirty with food. Stained towels and sheets. To be avoided.

Horrible.