Massage Envy

Watch out for this company. They will tell you that you have credits, so you will book the massage, then when you are leaving they will confirm that it is covered on your membership but after you leave they will charge your card. If you then call and try to get a refund they will refuse to address your concern.Also beware if you try to cancel your membership. They will miss place your paperwork and then charge you again. Once you call they will “find” that paperwork and finally do the cancellation. This has happened with multiple family members who all canceled at different times.We have finally left this company after 10 years due to the poor management. Very unfortunate since we really like the massage therapist.

This place is the ABSOLUTE WORST! DO NOT JOIN THEIR MEMBERSHIP PROGRAM IT IS A SCAM! They are impossible to schedule with, you have to call every month to book 2 months in advance, there is no way to get in in less time or book further in advance. And then even after all that they will CANCEL and never reschedule, or CHANGE your appointment without even taking to you, and then LIE about it when you confront them! They have added fee after fee after fee since I joined, and increased prices, to where there is no financial advantage to using them at all, unless you book more than one service a month, which they dont want you to do; the manager told me herself she doesnt like for customers to book two services a month even though that is the only way there is any financial benefit to this program.DO NOT JOIN!!!Edited 12/4 to add: yet another appointment cancelled, another employee leaving, unable to reschedule of course. Must be as miserable too with there as it is to be a member they have such a high turn over rare.Asked to have Manager call last cancellation when I posted this review a month ago, of course they never bothered.Update 12/30: just cancelled my appointment in early Jan as well. 5th cancellation for the year. Another therapist must have gotten fed up with their chronic office dysfunction. Of course cant be rescheduled in Jan or even Feb. At least now theyre allowing bookings further out, so I can have a appointments cancelled that have been on the books for 4 months instead of just 2 I guess 🙄. Still no word from the manager.

Visiting with a membership in another state and called for a facial. Brittney was ready, she had already pulled up my record, and knew exactly what is used for my facials. Her facial was excellent. I was amazed when she said shed been there only 2 years. Brittney is a real pro already.

I received the best massage from a lady named Tiffany. Very energetic and thorough with the specific massage I needed; however, staff up front refused to allow meTo ask questions about the service I did receive which is important to my recovery. They do not prioritize patients with a chronic problems, they also try to force you into a membership even when your certain it’s not what you would like. I left a message for the general store manager and I have still to this Day have never received a call back to address any concerns. This is a chain so if this location is this comfortableImagine what management is like. I asked to leave my number and a guy at the front desk said it’s against policy. How is that possible if you have my number to contact for a cancellation. To all my military battle buddies and friends please spend your money in town at a location that will be honored to serve you, Book you, and respect you coming in and out.PLEASE READ IN FULL!!!

I waited 4 months for my appointment. Then find out it was cancelled because they didnt have my credit card on file. (I was paying with a gift card!) I booked over the phone and no one asked for any payment information. No one called to notify me, nor did I receive an email. I tried to reschedule and they are booking out into October. *This review is based solely on my experience with the front desk - not any massage therapists.

Be aware that both Madison County locations stay booked out completely months in advance. If youre a local considering signing up, you may end up paying just to rack up credits that are nearly impossible to use.I have been a member for 5 years and have not been to this location for over a year due to this issue. Luckily I spend half my time in the Atlanta area, where I can almost always get a next day appointment if not same day.I sincerely hope the Huntsville and Madison locations consider some options that will help alleviate this issue, as I see by other reviews I am not the only one having it.

Indigo,  Sloane, Melissa and Chester are the best! Let me start about how my husband and I made appointments for a couple massage for Saturday. Well due to a traffic accident and going to the wrong location we were late! We called and Chester checked us in over the phone to cut down on time.. We finally arrived and Melissa had us sign the consent and called Indigo and Sloane to the lobby, (our masseuses) even though we were late they worked until their lunch hour so we could have the whole 60 minutes. Our massages were fantastic just enough pressure, not too much. After our massages Melissa told us about their Mothers Day special buy one get one free. Thank you for pampering us and helping us to relax. And an extra thanks for saving us money! We will be back.

The massage itself was incredible and felt wonderful. The problem was when I went to check out. They were running a buy one get one special. When booking I specially clarified that it would be $65 for the buy one get one deal and I was assured that was the case. The lady at check was rude about it and just kept rambling off member specials. And was told that for the deal it would be $119- double what I came in expecting to pay. Will not be returning for this reason which is very sad because I loved my massage.

Ive had an account with Massage Envy for a few years. I had an appointment today for 2pm . At about 12:20 received a call canceling my appointment because the therapist had a personal situation come up. I told the person while I understood emergencies occur this is the second time this week Ive been canceled. He said he was sorry he didnt know that Ive been canceled twice this week but there was nothing he could do. Really, nothing, I will be canceling my account and better not be canceled for any further appointments for which are already paid.

This is a good place if you need a massage after most places close, or in-between sessions with your masseuse. All but one or two masseuses Ive had a session with here seemed to be trained to focus on covering areas within the time they have, instead of concentrating on muscle manipulation and trying to release knots. Its a good price, but I happily pay more for my masseuse who knows how to manipulate muscles.

Clean, cozy environment. Polite, professional, and friendly staff with a helpful reminder service by phone the day before your appointment. Their online booking system is thorough and intuitive, well-designed which is refreshing (nothing worse than having to struggle through a bad UI to digitally book an appointment somewhere).Zachary has been my masseuse every time and he is fantastic - very communicative and great at his work. Have never had a negative experience here and would recommend Massage Envy to anyone and massage therapy in general for mitigating stress and tension.

As with All chain franchises sometimes you get the greatest service ever and other times it is somewhat disappointing. However I have generally had a good experience with massage envy. As a general rule there massage therapists are talented friendly and exceptional at their job.Well I would certainly recommend them to anyone who is looking at getting a massage at a reasonable price the check in and prep process eating into your hour still kind of irritates me. In their defense however they make that clear from the very beginning that that is a part of the total allotted time.

Very professional care! Great value and tranquil atmosphere. Ive not had a poor experience ever, and going on two years membership now. Richard is my massage therapist! Ive used other therapists there also and not one has been disappointing. Facials are also on the menu and I would highly recommend this option! Stephanie, usually greets me at the front desk and always makes sure Im happy and comfortable, before and after massage. Little known secret in Huntsville, AL. 😀 Management is most hospitable!

This Huntsville, AL Location will not answer or return phone calls. I have been trying to make an appointment for a little over a week have left several messages and nothing. I cant vouch for actual service because a person has extreme difficulty getting to talk to a person to make an appointment.

Poor customer service on the front desk. Very ridged policies. No standing appointments. Once you stumble on to a provider you like and jell with, it seems everyone else does as well. And unless to are okay with changeing providers pretty regularly it becomes difficult to get in. Then there is the long contract coupled with prices that are going up. Find yourself an independent Therapist youll be happier.

The service provided was very good.

The staff was welcoming and made the process smooth. Nick was my therapist and provided hands down the best massage I have ever had (out of hundreds over the past 20 years). He listened to me when describing my back and tension issues. He provided his recommendations for my first massage with him and how it would assist the healing process and build for the next visit. He is a consummate professional and I could tell he takes pride in helping people.Yes, this is a chain and it could be a hit or miss with service and consistency but for my experience, it has been well worth the investment. Highly recommend giving them a chance at the Whitesburg location.

I always have a great massage at this chain, it’s just hard to get in as they have a large clientele base. I’ve had multiple massages cancelled in the past year and it’s become impossible to use the credits I’ve amassed. I used to love this place but I wouldn’t waste my time coming to this brand.

Everyone here is very friendly! Me and my boyfriend went for are anniversary yesterday our first massage ever, dorothy and mellisa was our therapist they did an amazing job. Weve never had one before they made us feel very comfortable and so relaxed, and there price was awesome as well. Thank you we definitely will be back!

Buyer be ware!Bought my wife a year membership for her birthday. Just found out they keep charging you each month after the year is up. Not a big deal, standard for membership places. What’s upsetting is when you sign the paperwork to terminate your contract they only give you 60 days to use up the rest of your massages. We have been traveling most of the year and she has 10 massages left. She will need to go in every six days to get a massage or loose the $55 each massage cost. I don’t understand why Envy would allow a service someone paid for to expire, other than sheer greed and poor business practices. I think Audible pulled the same stunt and lost a class action law suit over it.

I do not like this company, their business approach is sneaky and underhanded. They offer a very resonably discounted massage to all new clients, however, this is just to draw you into their establishment so that they can pounce on you once you are there.Here is how it works:As a new client you get your first massage at a discounted rate, less than $50, which is a great deal. So obviously I expected the price to go up on all consecutive massages but what I didnt expect was to have to make a decision after my first massage to become a member. Their massage rates for non-members are ridiculous, $99 per hour! Their member rates are reasonable, $60 a month for a one hour massage. However, their membership requires a 12 month contract to receive this price and in order to avoid being charged a chunk of extra money to sign up for their membership you have to make a decision before you leave after your first appointment. They purposefully dont tell you this before your appointment but wait until afterwards when you are relaxed and have massage brain and cant think clearly. I dont feel like this system is designed to benefit the client but the business, mostly because of their approach. There are no options available to the client to cancel the membership if the business provides a poor experience, or if a customer is unsatisfied, etc. I recommend going elsewhere, there are better massage therapists available at similar prices in other day spas in Huntsville, without having to sign a contract.

Scheduled an appointment a month out. The day before they call and told me they have to reschedule because the therapist I had given her notice. When I asked why I was just finding out if she put in notice I was told that she didnt think they knew what day she was actually leaving. Poor management. The appointment before I was called to reschedule. It was at least the same day, but put me at an awkward time because I had already made plans. For a place that is supposed to promote good health and mental wellness, I leave frustrated most of the time. If I had a closer option or didnt have a back up on points I would not go here.

I hate the day that I ever signed a contract with this company. They are very unprofessional. If you do decide to sign a contract with them think it not strange when your 1hour appointment become 40-45 min. appointments. Or when you book an appointment, show up on time for it only to find out that it was never booked at all. Not to mention when you show up on time for your appointment then they give it to someone else who is waiting in the waiting room with you. Just left my 7:00pm appointment that ended 10mins. before 8pm. Not to mention the fact that it always smell like bad feet andfoot powder in there. I cant wait until my contract ends. 👎☹👎

DaNae was amazing! The ladies at the front desk also had great customer service. Massage Envy is the only massage place I use. I always have a wonderful experience. Thank you so much!

Indigo is my favorite and is the best therapist Ive ever had, especially when it comes to listening and targeting problem areas, but have used a number of the therapists here and all are above average in my rather extensive massage experience. Would recommend.

Had the worst experience on my first visit, the lady told me not to take off my scrubs, did stretches on my shoulder and back, never went there for 3 months. Second visit was excellent, was surprised when I was told it was going to be a complete massage the guy did a great job, but it makes no difference the first experience was bad can’t wait to get over with this monthly payments Am ok with them having my monthly payments with no service it’s been 8 months I have visited only 2 times.

I scheduled a massage on line using their scheduler and my appointment was not scheduled! For there to only be two locations in the city, you all need to do better! Definitely will be canceling my membership and going elsewhere!! Be ware of the online scheduler!!

I received an amazing facial from Leslie! Start to finish she was fantastic! She was also able to recommend products that will help me get the rest of my skincare goals met! Highly recommend!!!

This is by far the BEST Massage Envy in the entire Huntsville area!!! I highly recommend this establishment to anyone who is interested in total body wellness! ALL of the massage therapists there are amazing, and Kim is the best Esthetician in town! Everyone is so friendly, knowledgeable, caring, and helpful! Give this place a try and you won’t regret it!!

I had to cancel my membership. Its nearly impossible to get a massage appointment they stay booked up months in advance. Its not worth the trouble to sign up.

I walked in to schedule my first appointment. The person at the desk was very flustered and could not comprehend what I wanted. Finally got the time and day scheduled. I received a message that I had two appointments scheduled. Cancelled the second appointment when I went to the first. Tried calling to schedule an appointment for 3 days. No answer, please leave a message. Tried using the app. Never any availability. Walked in to schedule an appointment. A person with an appointment came in and the desk help asked if I minded her getting her info. I said ok. She got the persons name, started asking questions. Then told me it was going to take a bit because... I told her I’d just call. Of course, I don’t expect anyone to answer the phone! I miss Massage Envy in Dothan. They’re great.

TERRIBLE MANAGEMENT!!My husband and I had an account here for a year, never with a complaint. But, when we went to close our accounts, the company failed to uphold our last session. Incredibly rude customer service when we tried to get it figured out. AND the manager, Laura, apparently has no set hours, so we were told to just keep trying to get ahold of her. Unbelievable!Hand and Stone, here we come!!

I wasn’t real impressed. Some months I got a fairly good massage but mostly not. Nice environment but I have had much better massages in Huntsville and didn’t have to sign an agreement to get them.

Not bad but not exceptional. The massage felt good, though it wasnt as relaxing as others Ive had. Maybe I should have chosen a different style, though I did specify I would have liked my legs focused on, which they didnt. For the price, Id probably go somewhere else.

Excellent experience with Front Office Staff very courteous and friendly while following distancing policies regarding Covid 19. Great Massage with Sloan who was professional, personable, and receptive to therapy needs. I will be returning.

My husband and I love coming to ME Huntsville. I love the flexibility of being able to use my membership at other MEs while on vacation. The staff are usually very welcoming. Nick and Scarlett are wonderful!

My husband is currently stationed in Washington state and I currently live in Alabama with our daughter and for Valentines day he scheduled me a massage for Feb 20. The whitesburg location in Huntsville called me the day before to confirm my appt for 0900. I get there at 9 get checked in and sat down in the waiting room. No one comes to check on me or come get me for my appt .I say there for an hour and half until someone finally comes and tells me the lady with not be in today and someone was suppose to call me last night. Absolutely ridiculous!!! 😡😡😡😡

Worst massage I have ever had. 1 it was a couples massage...thats not what made it bad. My masseuse wouldnt shut up. My wife is trying to enjoy her massage...if its too hard Ill tell you. Yes my hair is nice and soft(thanks for noticing) but shut up about it. 2. If a client tells you that the muscles on their left side of their neck has been tight and bothering them...maybe work mostly on that side instead of the other.3. I was in there for a full body massage 50 minutes...why spend 45 minutes on my back and 5 on the rest (ok...maybe more 35-15)4. We dont want to hear the neighbours having a end of the night party (I know that wasnt really the massage therapists fault...thats a management issue)5. If I hadnt waited so late to book we would have went to terrame...save your money and go to terrame... youll thank me for it.

Tried to book an introductory appointment and possibly restart my membership but it is March 24 you have nothing available until May 4th. No thanks.

Worst business run in Huntsville. Spent a lot of money here and the rude staff in the phone and lack of customer care / scheduling / postponing appointments that we waited for for months. Ridiculous…. Never go here again!

The place is ok for a spa my massage was just mediocre , they’ll try to sell you a membership that they will tell you you only get this one chance for the introductory price, this is not true they will text you in a week or 2 offering it again don’t feel pressured to buy right away! The offer will be waiting for you later!

Always on tune. The staff greets you upon arrival. Show up early to take advantage of water and tea for relaxing before massage or whatever services, as they offer many, you may have scheduled.

We have been members for about a year and a half and love our monthly massages! We do a couples massage and make it a date night. Love the staff here as well!

My regular massage therapist was away so I used Natalia. She is totally wonderful!! Thank you!!

I had a great experience. She was able to relieve my pain and relax the affected area (shoulder/neck). I was comfortable and enjoyed my massage.

Massages can be a bit hit or miss depending on who you get and how you like your massage. Facials are fabulous! Staff is very professional and helpful!

The massage itself was very poor quality. Way more time spent talking to me thatn Actually performing a massage. Probably wont be going back to Tonya.

Keyandra was fantastic. Very professional and gave an excellent massage. The front desk staff were kind and the location was very clean.

I really enjoyed my session. The staff was very professional and friendly. Enjoyed my time so much I now have a membership and will see them monthly. 😊

My massage therapist is name Chris she is awesome. I went through a few until I found one I could talk too.

This location and Huntsville need some serious help. I cant book a dual service for 2 months? Gross. I wish I could use these gift cards elsewhere, this place doesnt deserve it.

I transferred my membership when I moved from Colorado the service has been really great and Im very glad that Im still with Massage Envy

Always my first choice. Easy appointments and excellent staff.

Awesome every single time. I have never had a bad massage by any of the massage therapists.

Had a bad experience. They made it right so review changed to reflect that. Sloan was great.

Nice massage. Suggested tip amount is significantly above the average amount of appropriate tips for masseuse.

The lady that massaged me was ok. Ive had better and worse. She is really sweet though

Enjoyed myself so much..first time having a massage..very nice and quiet..loved it..

Staff is awesome and friendly. Head masseuse was awesome. Went as an anniversary gift

I like Massage Envy a lot but its hard to get in if your not booking 2 weeks out.

I look forward to my wonderful facial every month. Kim is the BEST !

Super friendly person who helped me make great selections for a gift.

Good atmosphere for relaxing massage. Had a good masseur Nick. Going back.

Great everytime!Who doesnt love a good massage!?!♥️

Very easy to make an appointment. Friendly and helpful staff.

Young lady Cambreanna make a person feel comfortable just great customer service

Fantastic place! I highly recommend Richard and Randolph! Love the peaceful environment!

Sub par massage, very pushy for extra services or subscriptions. It makes it incredibly stressful.

Staff listens to concerns, and focused on customizing your experience to your liking.

Great customer service. Therapists are professional and skilled.

Great staff and I enjoyed my massage!

Great people who are very caring!Very relaxing!

Deep tissue and stretching sessions are the way to go.

Very luxurious feel. People are super nice.

Wonderful massage - too short of time.

Indigo is the best at what she does here!

Very good

Quality massage at a reasonable price.

My therapists was Awesome!

Great experience!

Always a great experience!

Happy ending for the extra time

Love it

Expensive, but worthwhile!

Dana is the best!

Awesome

Good place

Wonderful!

Not sure about it

Good massages!! Those who serve you are very friendly 👏 I would definitely recommend them