I was sold a bunk vape,talked to the guy 2 days later and he wouldnt exchange or replace. Tried again a week later because the more I thought about it ,it made me really upset as I have been a repeat customer for quite awhile and have spent multiple hundreds of dollars there. I will no longer give them my business and also advise my friends to do the same. And definitely will not refer anyone any longer. Super disappointed in their willingness to fix the problem. Its 45 bucks lost but nothing I can do with a bad vape. 👎
This was my go to shop for all my vape and accessories needs and have always tipped them anywhere from 5-10 bucks every time I make a purchase. I recently bought a torch that was 50 dollars and brought it home to find out that it was broken. I have a busy schedule and I wasnt able to take the torch back right away. Today I finally had the time to take it back ( less than 2 weeks) and was told they couldnt do a refund or even a swap and I even had my receipt the box it came in and everything. If a business doesnt have a return policy, dont waste your time. I will take my business to one of their competitors instead and I strongly suggest do not buy anything of value here because they dont do returns, even if you have a receipt..
Nice verity of products definitely support your local vape shops people sometimes don’t realize what they have to do to bring you a rewards program. I was in line and a customer was complaining not liking a rewards program just remember some people love it and appreciate all the rewards they can get and it’s not easy and the cost ain’t cheap to offer this to their customers. I would recommend employees offering to sign them up at each purchase if they would like because I would have but I think the person in front of me deterred them from asking me . Sometimes it’s ok to slow down on a sale to get these customers information in to make the rewards system profitable.
It was amazing to say the least. Jacob had knowledge of all the products and Noah, the owner, introduced me to the bell ringer and it changed my life. Thank you and Ill recommend everyone go get one. Dont know what it is go ask midtowns friendly staff. Well now youll end up seeing Seth and Noah Jacob is no longer with them. But I think they did better cuz Seth very knowledgable funnier better looking and even got the register down quicker. Noah you did the best thing ever brought your little brother and made it a family affair youre going to go places big places
People were so friendly. Was looking to buy a pack of smokes and they were great in trying to helpe find a smoke shop
My husband and I come here when we are visiting his parents in Lake Havasu. Very helpful associates, we have even called in before, given them our order and had my husbands mother pick up our order for us when shes nearby.
Wonderful staff very helpful best service
This place by far has the best selection of Kratom for quality, price and selection, I was very impressed and the staff was so kind! Erica even told me hilarious jokes while I did my shopping. 10/10, highly recommend.
The sign read best prices and they werent blowin smoke up your vape! The atmosphere at 6ish pm was most welcoming and without naming names to protect the guilty, the guy at the counter was a 😊 cutie and he could take my money anytime! Its located on the end of a small strip mall, so dont miss it!
Definitely the place to go for any vape or smoke needs! Jacob is awesome! Definitely has his knowledge of every product and doesn’t get irritated with a single question and is always happy to inform you on any product. Highly recommend!!
I dont have a problem with any of the other head/vape shops here in Havasu... but Midtown Smoke & Vape treats me the absolute best. Great products, good prices, friendly staff, nice atmosphere, and convenient location. Couldnt get any better!!!
Great location and super nice guy that works there. Lots of uni que, one-of-kind gift items. Super clean too.
Great customer service and selection
Hands down three best customer service in town!!! The 2 guys that hold it down over there are solid af!! Only shop Ill go to they will always have my business!!!
Knowledgeable owner, super friendly and helpful. Smokes, vape and more. Convenient location right next to Smiths Grocery Store and you can save time and money by getting your errand list done! Love this $hop!
Good variety, had stuff even the larger smoke shop didn’t.
Best smoke shop in the area!! Very professional and welcoming. Amazing customer service. They really care about their customers and are very knowledgeable about their products 10/10 recommend
Biggest selection of products in town & at good price! Very friendly & helpful workers and owner. Will definitely be back!
Very fortunate to have found a vape shop with a great section of disposals. Friendly service. Will definitely be going there this summer.
Super clean inside, very friendly staff. I am in from out of town, and they set me up with everything I asked for in a matter of minutes. Thank you!!
Shout out to Seth for friendly and informative service! We will absolutely be stopping at this shop from now on when we come through Havasu.
The owner is very friendly and kind, has the best prices and product in town!! won’t regret it!
Went to get a gift for my girlfriend, and Jake was well informers, and educated me on the ins-and-outs.
Really cool staff, helpful, and can get you in and out in a quick amount and highly satisfied
The guys there are awesome. Great customer service.
Huge selection, Best prices around highly recommend my go to spot
The staff are always helpful and service is fast, loved it
Favorite smoke shop when I Go to the Lake 10 out of 10
Awesome service and great deals
Remove smoke from the name! No cigarettes here!
Everything you might need. Go for it.
Was sold a bootleg cookies grinder from here.
The owner is a great guy
Best vape store in the city !
Didnt sell cigarettes
Best smoke shop in Lake Havasu
Awesome help