Massage Envy

I have been a loyal member of Massage Envy in Long Beach for many years, but my recent experience has been beyond disappointing. I took my mom there for her birthday and was offered to upgrade some of the services. I was quoted a price that I accepted, but when I checked my credit card statement later, I discovered that I was overcharged by over $100.I called Massage Envy to resolve the issue, and they started quoting me new prices, which were not what I was told or agreed to. To make matters worse, the conversation was on speakerphone on their end, which is incredibly unprofessional. I was promised a callback that never happened. It took over two weeks of persistent calling to finally speak to someone claiming to be the general manager, who assured me that the difference would be refunded.It has now been over 30 days since they stole my money, and I still have not received the refund. This experience has been extremely frustrating, and I am deeply disappointed with the lack of professionalism and customer service at this location. I cannot recommend Massage Envy in Long Beach to anyone based on this terrible experience.

Horrible location to go to and I will never come back here! The customer service sucks and so does the therapist! They schedule me for a deep tissue massage and the therapist did not even want to do deep tissue! She stated that I was scheduled for a “custom massage” and she steps out to go check at the front desk. If it is custom massage then why can’t I customize it to deep tissue?! And why would she have to step out to check what I was booked for?! So I decided to step out and not even proceed with this massage. I adamantly said not to charge me for a service today since I did not want a massage with this therapist. They said they did not and will not charge me. Last night, I had a facial at my regular Massage Envy and found out that they did charge me a service!! The worst part was, the therapist Monique smelled like cigarettes and seemed like she did not even want to do the massage!! Awful customer service!! Do not come here!

I recently went in for a Chemical Peel and everyone was so friendly and welcoming. Linda was an amazing and knowledgeable esthetician. Overall, wonderful experience. I will definitely be back!

I’ve been an ME customer for over a year. I normally make an appointment using the ME app but I called since LA issued new COVID restrictions. The day of the massage, I received a reminder text an hour before the appointment with a link for contactless check in. When I arrived at the shop, I clicked the link to check in and waited in my car until I was called in. As always, the front office was super friendly. My massage therapist, Wendell, is the best and the only one I trust to work on me since my last back surgery.

This was my first time ever getting a message from here and I requested a full body message from head to toe and I DID NOT get that. my Misuse talked the whole time 🙃 I will not be back. I was really disappointed.

This is the first time I have ever left a review in my life.Awful customer service.My daughter passed away, with 13 services on her account. My daughter was a paying member for years!! When I called to cancel, I was told I could take her services. After 2 months, 4 visits to the location, 3 emails to the account managers and numerous phone calls, Lauren, the manager final told me I had to make a paying account, but she would bypass payments until I used the services up. 3 months later, I have been charged twice and will probably be charged a 3 rd time in a couple of days. I have sent 4 more emails, only 1 has been answered. I have talked to Lauren 3 times on the phone, each time she told me she was reversing the charges right then, and sending an email confirmation. nope!!! Still have not been credited my 140. Dollars. No email confirmation. Called yesterday and she was not in. I was told another manager would call me back. Nope never heard back from anyone. Which is usual, because most of my phone calls are not returned. Sent an email yesterday demanding my money back, and telling them to just cancel my membership. Havent heard back from that either. This is the last thing I needed to deal with while grieving my daughter! Thank you massage envy.

I visit this store once a month and have to say they have the friendliest staff. They are always so professional and positive.I have a number of knots from work & working out & schedule a massage once a month. It doesnt matter if its my lower back thats hurting or shoulders and neck, I ALWAYS leave feeling relaxed and absolutely refreshed.

Great staff ! Always helpful and extremely knowledgeable. My aesthetician , Cherie is beyond fabulous! I drive from Playa to LB once a month for my facials with her. The massage therapists at this Massage Envy are wonderful too! I have been going here for over a year and my daughter several years. I highly recommend!

I’ve been going here for massages and skin treatments, and the experiences are always great. The latest I tried was an oxygen facial. I’m getting another one because you feel like it isn’t as harsh as some other treatments but still cleans, rejuvenates, and hydrated.

This place rocks. I was struggling trying to find someone who could give me a firm massage seeing Im a big guy. Im so glad I went to this location and found Wendell. Im now a member here and look forward to coming in every month!

I do not recommend this branch! I have been a member for a few years and their service is horrible! Once again o was booked for a massage and went in only to find out there was no therapist available. No phone call! I have also been cancelled several times the day before my appointment which I usually book weeks in advance! No phone call from the manJennifer as promised to rectify this horrible service! I guess I need to contact corporate.

I am shocked at the bad reviews. This place has always been very professional from the front desk to the back room. I would recommend Marta for a 90 minute deep tissue massage. She is unbelievable and leave you walking out of there wanting a 2 hour massage. Give this place a try you will not be disappointed.Katrina Holloway (I dont know how to change my name at the beginning of this review which shows my daughters name) I am a member and I have no issues.

2nd time they cancelled an appointment, management needs to do better job at scheduling or it would have been great to know the day before the appointment . Iv been to multiple massage envys and never have I had any cancellations ...I completely understand 1st time but 2nd time is disappointing . You scheduled your day around the appointment based off what they offer .

After being shut down due to covid, 2 years later after I told them I could no longer use their service (became disabled ) they tried to take a payment out of my bank account. When I didn’t respond the way they wanted me to on their first voice mail, , they called me again the next day at 8:05 AM I let it go to voicemail. If I hadn’t change my debit card number they still be trying to take money for me from a service I cannot longer use and I have told them so that’s just not fair. Do I wanna trust a company like that to have their employees touch my private body, Even if I still could I would not

I was finally able to make an appointment in the app, only to drive 20 miles further than my closest location and find out that this location is still closed. They do have hours of operation but only for merchandise sales; no massages. I tried calling in advance to verify my appointment but there was no answer and the voicemail is full. Which by the way, if you do have limited hours and services, and you see an appointment come through, why wouldnt you proactively call the customer to cancel? I realize that things are very fluid at the moment, but if you cant keep the app up to date, block the appointment feature and only take appointments by phone! This was very disappointing after driving twenty miles for a much needed, long overdue massage.

I made an appointment for a facial. No one called to confirm the appointment. I have called a number of times. There’s no answer and no way to leave a message. I’m highly disappointed in Massage Envy’s lack of reliable communication...especially during this time. At least, have employees to answer calls and questions. The website should also be updated with accurate hours of availability. Customers should not be able to make an appointment if the location is closed. I’ve been contemplating ending my membership for quite some time. This is the straw that broke the camel’s back. They are taking customer’s money, but not practicing fair business.

The Manager Mindy was SO helpful with overcoming a scheduling conflict and making sure 3 of us could enjoy massages for my friends 30th birthday!!! 💜Sharon does firm pressure really well and definitely did some magic on my body.

Ive requested for my membership to be cancelled due to covid and now Ive moved out of the state. Im told by the staff and managers that the only way I can cancel my membership is to email Marie (no last name) Assistant Area Manager. I emailed Marie and I got no reply. Soon after $120.00 was taken from my account from massage envy. I emailed her again asking for my membership to be cancelled and a refund. She replied to my email offering me different options other than cancellation and refund. I told her no I want to cancel and get a refund. She never replied back to that email and hasnt called me back. I continue to call massage envy and they take my name and number and Marie never calls me back. I have no idea why no one is calling me back or resolving this issue. Very unprofessional. I wont be going back to massage envy.11/14/20In response the owners response. Ive called that number for 2 weeks straight and spoke to a location manager. They say and do the same thing. They say sorry, take down my name and number, say that the owner will call me back. The owner and no one else has called me back. Last week one of the massage envy employees said that she refunded my money and I still havent received my money! They are theives, liars and very unprofessional.

Massage envy is the herpes of businesses, they will never leave you alone if you get in bed with it.I could not be more serious, never ever, under any circumstances sign a membership with this company. Despite sending dozens of cancelation requests, getting replies to the email thread from the area manager, Jennifer, they will continue to bill you $70 month after month. Do not waste your money, in no way is it worth the time, frustration and headache.If you’ve already signed up with them, change your phone number, close your bank account and just freakin walk away. You’re never getting that money back, they’ll keep on billing you.

David is a game changer. Ive had lots of massages before and this is by far the best. Money well spent. The rest of the staff is kind and courteous as well. Ill definitely be back.Update: I gave a friend a credit to use for a massage but saw that Massage Envy charged my credit card without my permission instead of using the credit (and I was still charged the $10 fee to transfer the credit.) One month later and I still dont have a refund.

I have been a member for the last couple of years. All was well in the beginning but most recently the service has been terrible. The most recent experience was when in December of 2018 I submitted a contract cancellation form for my mother because she would be having knee surgery. I personally handed this form in and was told I would receive and email copy confirming it had been submitted. I never received such an email but I still trusted they had done their job. Much to our surprise not only they not submit this form and continue to charge my elderly mother, but they claim to have no record of it. I went in personally to speak with a manager about this matter but they refuse to reimburse my mother. I can definitely say they are extremely disorganized as I have witnessed them looking for misplaced papers, have waited days for a return call, didnt receive a return call from the owner after I requested one, and even the manager I spoke with in person admitted to me their record room was a big mess and she would try to find my mothers file.Before this experience, I called to booke a massage for myself and explained I had not gone in a while because I was pregnant and had bad morning sickness but was not feeling better for a massage. When I arrived and was already in their tranquility room, five minutes before my session was to begin, they came in and said my therapist was not liscenced to give prenatal massages. When they called the day prior to confirm my appointment, I reminded them I was pregnant. Yet they overlooked this fact and didnt catch their own mistake till five minutes before my session. This was to be a 90 minute session which my husband and I planned for so that he would be able to stay at home with our three children. All they offered was to give me a free 60 minute session. Had I canceled 5 minutes before my session, I would have gotten the full 90 minutes charged. How is it that they can only do 60 minutes. That was not fair at all. They wasted 90 minutes of mine and my husbands time.Im extremely disappointed in their recent front desk service and have also witnessed the employees themselves on personal calls outside the establishment complaining about management. These people need to be honorable and do the right thing. I will be moving forward and reporting them.

This place is horrible with keeping appointments. Their therapist never show up. I have had 3 appointments scheduled in the past 2 months that I show up to and get a call while I’m in my car waiting that the appointment needs to be cancelled because the therapist didn’t show up. So much for me taking the day off work to get services done that I already paid for. This is the last time I come here and will be canceling my membership.

Absolute garbage. Takes weeks to get an email reply from the area manager. Even replying to the same thread as my cancellation documentation in November, and billed for the month of December. They refuse to acknowledge their billing errors, lack of communication or poor business practicesTheir services are in no way worth it. I’m having to close an account I’ve had open for over a decade because it’s the only way to avoid losing $70+ a month for the rest of eternity.They’ll say to send an email to customer service, and then never reply… their area manager takes weeks or more to respond, and still doesn’t fix the issues. Absolutely the worst company I’ve dealt with.

The service itself is very good and accommodating to every individuals personal preferences, from gender of masseuse to the firmness of pressure and dressing down to comfort level.However, you pay for an hour but only receive 50 minutes of massage as they use the first minutes when you first arrive in the room and prepare.The worst part of this is the membership. It costs less than one-time massages, but they describe it as a membership when its really a 12 month contract. They also say that you can cancel at any time, but they dont say that only within the first month at any time. After that, youre stuck paying for 12 months even if you ask to cancel.While they do not force your signature on their extremely worded contract, they do lie and do not tell you the whole truth of their cancellation policy.

Tried canceling my membership several times and they continue to give me the run around. I had to cancel my credit card after 5 months of trying and they will not refund me anything. When I did have a time I could make the service was below my expectations. Seems to be a total scam!! I now go to the one in Bixby Knolls. Staff is nice and the service is hands down better but now do COD to avoid that again!!.

I have been a member for a while and have to say that the owner (Tanya) of this location along with her staff are as unprofessional as any establish I have been at. I avoid this location and go to others to avoid this location. Their customer service is the worst I have ever seen. They make you feel like why are you here rather than wanting to make sure your are relaxed and taken care of. I finally am out of my year long membership and canceling today. I would AVOID this location and Seal Beach at all cost.

Enjoyed getting massages from here. Only reason I’m giving 3 stars is because they make it impossible to cancel your membership. I moved back to North Dakota for work. Let them know ahead of time and sent in proof and thought everything was good to go. They called me about a YEAR later and told me there was a problem with my account and that it would be going to collections if I didn’t take care of it. After hours arguing with them they finally figured it out. So hopefully it stays that way.

Go in to relax and come out a stress case. I have had the membership for 5 months and in that time Massage Envy has cancelled on me THREE TIMES (with little/no advanced notice) when I show up. I cancelled my membership April 1st so I have until May 1st to use the last massage. I had an appointment on April 11th at 130pm and I get a call at 1230pm that they need to cancel. I had already taken off time from work in hopes to get a relaxing massage and they cancelled. So I rescheduled for today (April 18th) at 1230pm. I show up at 1230pm and they said my masseuse no longer works here and I can reschedule. They never called me to notify me of this. I got a missed call at 7am from them, but didnt think anything of it because they left no message, and also What company calls a customer at 7am???? I told them this has happened to me now THREE TIMES in 5 months and I would rather just have a refund for the last massage rather than continue to come in for massages I dont get. They said that 2 of their managers quit this week so there is no acting manager. There is a person who is training to be manager but he is not authorized to do anything and he refused to come talk to me. The front desk lady said that if either of them gave me a refund that they would be fired, so Im basically out of luck, but I can come back at 4pm today to get a massage. I told her that I have to pick up my kids from school at 3pm so I cannot come back. According to them: Too bad for me, I will just have to lose out because I signed a contract saying that I would be a customer for 6 months. Another thing that really upsets me is that one time I tried to change my appointment and they said that since I didnt have 24 hours notice, I would either have to show up or lose a massage session. So I cannot cancel but they can. This is VERY VERY frustrating. So I called my credit card to dispute the charge because if I get cancelled on a 4th time, Im gonna be really pissed off.

These people are thieves. I bought a gift card. They charged me twice and never put money on the gift card. I would understand if it was a mistake but after calling them for weeks, they have still not offered a refund and told me to go to my bank...and also no apology. They are happy to keep my money. The most unprofessional and incompetent customer service I’ve ever seen. Please avoid this location. They don’t have any idea what they’re doing.

I recieved a gift certificate for three massages for my birthday. I could not use it during the time noted on the gift certificate due to a surgery. I called and spoke to Josh to request an extension. I was told that I would have to pay for a monthly membership fee of $49 to use my gift certificate. I felt it was very poor customer service. I live close by and they lost a customer just to make a few bucks.

I loved it. A friend of mine is a member and she was able to transfer her service to me and a third friend so we could get a free service. The location is dow clean and welcoming. The massage rooms and waiting rooms are clean and inviting. I used to belong to Burke Williams and this massage was just a good if not better than any one I had there. I would still go to Burke Williams because they also have steam rooms, sauna, hot tubs and showers all included in the price and they offer other services like scrubs, soaks ans manicures. But if you are looking just for a massage this is the place to go. And ask for Adriel, he massaged every part of my body and it felt delicious.

This is the worst customer service. I called ahead of time and requested a specific message. I was told that I would be able to get that specific message and they scheduled me for the time available. However when I arrived I was asked to get a facial instead because they had no one to give the specific message. I explained that I called ahead of time and was told that I would be able to get this message at the time scheduled. I was then told I could get a facial or schedule for a later time. I was never given an apology for their mistake and they were quite aggressive with redirecting me to another service instead of accommodating me with the service I desired.

I had a session with Juanita and she was awesome. She touch all the problem area. I was so relaxed after my session that I fell asleep right away. She comes highly recommended. My husband and I will be going there again!

I have had literally hundreds of massages over the years and I am here to tell you this was the absolute worst massage I have ever received. The masseuse (Moon) gave me a half baked massage on my shoulders, neck and very little else. No legs, feet, back, head or any other body part. Not once did she ask me to lay on my back so she could massage the front of my body. To compound matters, she gave me 50 minutes when I paid for one hour. Her lack of attention, skills and massage techniques were absolutely unacceptable. I wouldnt send my enemy to this place, more or less a friend. In addition, they seem to think they are giving you a special introductory offer of $49.00 when their regular price is $98. With todays economy in this competitive market there are places out there that give you a REAL quality massage for half the price. I walked out of there feeling NO better than when I walked in. In fact, I felt worse throwing away $49.00 for NOTHING! I would have rather given it to some needy person on the street. I wouldnt go back there if they said it was FREE! My bit of advice. STAY AWAY FROM THIS PLACE AT ALL COST! You have been WARNED.

I have been going here for about a year now and have had facials done by a few ppl there and I have just fallen in love with Kristy. She is the best I call it my therapy time. The rest of the staff there is great as well always to nice and friendly. Definitely recommend going and trying it out if you go for a facial ask for Kristy and if you go for a massage Bam is great.

Three words, Debbie, Debbie, DEBBIE. Ive been a member at Massage Envy for two years now and have been through dozens of masseuses, but none like Debbie. My line of work leaves me sore and bent by the end of the day, but every time I come in for a massage, Debbie seems to find exactly whats hurting and how to fix it. Shes an experienced, versatile masseuse/therapist and puts SO much into the care of her clients, shes a miracle worker. The staff is pleasant and the environment is always clean, warm and welcoming, great location!

Friendly staff and very clean facility. Techniques and pressure levels vary greatly, so make sure that you take note of the names of masseuses that you like and dont like and book appointments accordingly. Last minute, whoevers available appointments can be very hit or miss.

Hi, Massage Eveny Long Beach Town Center is a great place in a great lcation, plenty of good parking spaces surrounded by restaurants and places to shop. I begin my experience with a warm and pleasant greeting from front staff. The rooms are private, clean and comfortable. Davids massages are enjoyable, therapeutic and relaxing. David has been a part of my health team approximately three months now. My pain and muscle soreness has decreased significantly as my range of motion has improved. My time and money are well spent here.

This is my first day back since the covert and I have to say that the owner Tanya really went out of her way to meet all of the protocols and logistical and legal policies for some procedures to get us back to work it was wonderful glad to be back Janine Conway medical massage therapist.

Great place to hang out and meet people but I can get busy though on the weekends. The plaza outside the movie theater is comfortable and homey with an outdoor fireplace, playground and in the summertime an interactive water feature.

Cherie gives the best facials, she’s a gem.

Victoria is the best, she always meet the client expectations by making sure whatever needs you have it is attend to. Great personality. keep up the excellent work.

This was my first time there and I was not happy with Marie. The whole time all I could think of was Is this her first day?. She didnt know how to adjust the head pillow. She didnt know what fragrant the lotion was that she was using. She didnt use enough lotion, I think she was trying to conserve it! She didnt concentrate on the areas I specifically wrote down and I was disturbed with the frequent pauses, I thought she had left the room. Then when I flipped to my back and she was rubbing my arms I looked at her and she was just sitting there not into it, just laziness.... I felt like I paid to have someone rub lotion on me.....

Came here to watch Les Mis. We were in theatre 25, and there was only 1 entrance into the screen, so coming out of the movie was a bit slow. The seats to recline slightly which was nice.When you buy your tickets, the people at the kiosk will tell you the % of people that will be in the theatre for the time of the movie you are watching. So, that was nice to know, if youre the type that doesnt like to watch a movie with a a whole ton of other people.

Ive been here several times and have really tried to give it a chance, but the front staff is very unprofessional and three times the therapists have been late. Im not sure how they stay in business, but it is a very stressful place.

Had a wonderful experience with Miriam. She was very receptive to my body and it’s needs during the massage. 5 stars if google would let me I would give more had an excellent experience. Thank you

This is an ok outdoor mall. It has an ok selection of stores and restaurants. The outer perimeter of stores can be quite a walk when you consider that you have to walk through the parking lot to get to them. The parking situation can be really bad on weekends.

The staff and massage therapists are the greatest. It took me awhile to find the therapists that worked for me but that is expected. I would highly recommend to anyone I talk to.

Great service. I love this location. Caroline is amazing and super cool. I always leave feeling relaxed and recharged.

I have been for massages and this time I decided to have a facial and I saw Roxanne. I have been having some breakouts along my chin area and she cleared these up! I highly recommend her she is awesome!

Excellent massage technicians. The staff is very warm courteous and professional! The Massage Envy Long Beach is a very clean and reputable place!!!

Message Envy in the Long Beach Town Center is my absolute favorite to visit monthly. Love Cary she is professional and cares about my well being.

I have been a customer for 10 years. I 💯 love this place. Wendell is a gem and very professional 👏

Decent massage. I asked for deep tissue but it was more like I was getting oil rubbed on me. :[

Great places to dine. Also very clean. The Edwards theather has great selection.

This mall is OK but I left my bike on the bike lock and when I went back to my bike, there was an officer standing in front of my bike telling me that my bike was stolen and he was yelling me he was gonna give me a ticket for taking the bike but he just gave me a warning.

I’ve struggled with back pain since I was 13.By far the best massage I’ve gotten in my life thus far.

Nice place but the parking and the streets in the parking lot need much improvement. .too much cross traffic...and pedestrian traffic

Decent massages but I would rather do a private massage for the price.

Decent amount of shops, ranging from clothing to general supplies and sports and entertainment and dining

Its relativly large, has a fireplace. an Imax theatre, Barnes and nobles even a food court.

Janine is more than a therapist. Shes a life coach.

The long beach town center is a fun place to hang out at with your friends

Nice place but gets very busy over the weekends.

Great staff enjoyed my massage

Its a fairly busy shopping center but has everything you need in one parking lot

Yes ,massage and facical all service really professional.

Awesome massage and great customer service

Complete body massage, facials. Professional staff, clean, quiet environment.

Nice out door shopping center. Clean with a variety of stores.

Lots of choices when it comes to shopping, casual dining, and entertainment

Overpriced fir what you get. Prefer places in little Saigon

Love it cause the honey crew is going there

I really love their service and are very professional

Eat here a lot. Good value, good food

Great shopping area. Lots of parking.

Appointment was changed without informing us

They were amazing!1

Great place with stores and parking.

Wonderful

Much need massage. Enjoyed the quiet time.

NEVER EVERY WILL👁️ HE THERE AGAIN

First time and I loved it.

Very poor customer service

Great service great selection

Love my job lol

The honey squad is going there

Very nice place.

Best place for socks

Close to home friendly staff

Like it, nice service.

Good family time

Love it

Satified

Great facility.

Ok

Lobe watching movies here

Good

Always friendly

Pricey

Nice outlets

It was great

A little pricey.

Always clean

Happy endings

Great Massage

Love it!

A little pricey

Here at my work gathering

This square is very cool

Fausto