This store has very great customer service! And they provide so much supplies. They are always nice to me and will always be a smoke shop that’ll I look forward to going to all the time when I get my wraps.
Amazing customer service always very kind and amazing prices
They have a large selection of smoking aids Good prices n very polite and helpful staff Ill definitely return
This shop is awesome, they always have a variety and flavors i like. So far the products have been genuine too, no knock offs. highly reccomend they even get the newest models before other shops in the area so that’s super awesome too. The lady at the shop is really accommodating as well, if they don’t have my flavors, she’ll order them for me, i just tell her the flavors i like and she gets them. Been a patron for a year now, zero issues with anything i’ve bought, and i’m in there at least once a week lol
Just bought a jolt cartridge from you guys not complaining just concerned because the cartridge itself has airflow but as soon as it connects to my pen it loses airflow so idk if its the cartridge or my pen but wanted to share.Edit: would be nice to be able to get my money back since the cartridge isnt working
Very kind people. Good pricing and a variety of products. I 100% recommend
Always very helpful and everything I need is in stock!
The owner of this store is so sweet and helpful! Will most definitely be coming back to make other purchases!
Amazing service from the owner and workers, always stocked and good products!
Love everyone here super nice
Great customer service!
Amazing staff great pricing and options. My go to spot in New Brunswick
Always friendly and high-quality customer service and always have what I need! Thank you all!
Cant speak about quality and cant really say people can reliably expect same thing I had, but place said it closed at 12, I went 11:30 for a friend, tried to say they were closed but showed pity on me and sold me what I needed after a bit of insisting.I appreciate that and thought Id leave a good review.
Owner was soooo nice. they have so many options
I came in here hoping to purchase some vape juice (salt). I read the reviews and was excited to come into this shop, hoping for great prices so that I didnt have to keep purchasing from the internet.I walked in and the store itself is beautiful. The design of the store is great with items in perfect view. However, a woman and the clerk behind the counter were clearly arguing about defective merchandise. I cant judge the place because I walked in for the tail end of the argument, but from what I saw the defective merchandise was unable to be returned. I understand that with these types of products, but that should have been Warning #1.The clerk greeted me and I can only guess, but it quickly seemed as if this man was making up higher prices. I asked for some NicSalt and there was a small selection. I asked for prices and the clerk replied with Ummmmmm these are ummmm $25. Now, I know some places have higher prices than others and I dont have enough buying experience to make a fair judgment, so I instead inquired about the NJoy Ace Pods. These I have plenty of experience purchasing. In stores like Quick Check and even online, they are around $9.99. The clerk replied Those...those are...uhhh...$20! Yes, $20.CLEARLY this dude had no clue what the prices were PLUS charging DOUBLE the cost of the pods. I guess he thought he could get over on me, but I said Thank You and walked out.I went to the 7-Eleven across the street and the cashier said that everyone says they are way overpriced in regards to this shop. It really sucks, since I was willing to become a weekly customer. Oh well.
Called this place 2 times and both times was hung up on. Guy says he does not answer questions on the phone very rudely then hangs up. The second time I called he says he remembered me calling and when I asked him if he had a certain product in stock he hung up again. Very unprofessional, any other place around this area is most definitely better!
I walked in the front door to the smell of a foul stench, and the dude behind the counters attitude reeked even worse. Immediately off the bat he was defensive over his prices, his product quality, and stock. I refuse to return to this business, the owners do not know not to run a customer service business, let alone a smoke shop.The pods I purchased were long expired, and he refused to take them back!! He refused to give me a refund and or exchange, claiming the “OIL DOESNT GO BAD, ITS NOT FOOD IT DOESNT EXPIRE”Clearly he has No Clue what he is selling, which is reckless and dangerous to his customers!! Recommend this business be terminated.
I love, love, love, this place! Im new to the area and needed to find a vape shop where I will feel comfortable about asking anything this place is it. They are extremely sweet and family owned.
It was a cool vibe chatted with one of the employess he was super chill and helpful. Store was well kept and clean.
I always come in this shop and use the btc/eth atm. the owner is a straight up. very professional. Many years of service, maybe expand into the online market place.dude its j the dude and mt girl we use the btc atm there whats up!!
This is the only smoke shop I go to.. The guy there is the best most nicest guy ever!! I am a loyal customer for about 8 years, still come here every week due to the amazing customer service and selection.
The owner of the shop is super nice and accommodating! I’ll definitely be back for another visit!
Went to Express smoke and vape today (7/8/19) for some phix pods. When i got there the sales person told me they have them in stock and processed to pull out an old dusty looking package. I was hesitant to buy it for $10 over market price but the guy assured me they were good. Once i opened the box the pod in the package were DARK brown and were clearly old! Against my better judgement I used it and it tasted so foul i felt the need to go back and try to get my money back because they were clearly expired. He argued with me saying they were perfectly fine and it was oil not food and pods do not have a expiration date. After 10 mins of back and forth he argeed to exchange the pods for a new pack that were equally if not more brown than the previous package. Its very clear to me that this shop knowingly sells old pods! I will never give them business ever again! If i could give them negative stars I would!
Great place with awesome variety. Come here for CBD, hookah and have always found good stuff. Owners are nice, cooperative and always try to work with you to get the best price for what you’re getting. Would recommend to anyone who vapes or smokes.
Very good costumer service.Owner goes above and beyond to accommodate your needs.very extensive options for vapes and flavor, definitely my spot to shop.
I really enjoy going to this place they have reasonable prices & plenty of different supplies they also have a large variety of hookahs! The people who work there are very nice and go beyond expectations to help you.
Husband and wife were friendly. Good variety. Average price. Should have loyalty program
The guy is rude. Terrible vape selection. He tried to sell me a $50 vape for $100. When I asked if he could do something on the price he simply said “go online, don’t waste my time.” Never going there again.
Best shop around New Brunswick
Very nice smoke shop. Great selection of hookah flavors and smoking products! Very friendly owners that treat you like family:)
Great customer service !!
I always go to this store for the hookah essentials. The staff is nice and give good suggestions. I would recommend this store to anyone who is trying to fulfill their smoking needs !!
Great store even better service 10/10 would recommend. Can’t beat it
Amazing Business, Great And Friendly Staff! Safe And Professional. I Would Highly Recommend “ Express Vape & Smoke Shop “ For All You’re Needs.
Very good service from ehab and very knowledgable as well,great products also from the moment you walk in you feel as if you were at home.
I really like this place. Reasonable prices, and friendly people. Price like this you will not find it anywhere
Just called today 6/30/18 at 10:43 PM.I asked if they had suorin air pods. here is how the conversation went..Me: Hello, do you guys have suorin air pods?Vape lady: Yea we have the suorin air machine.Me: ok.. do you have the pods?Vape lady: it does not need pods.Me: ...it does.. to refill the juice.Vape lady: okay you want the suorin air we have it.Me: oh okay, so you have the pods, yes?Vape Lady: ...Let me ask my boss.Me: .....😒Vape lady: oh yes we have the pods!Me: oh okay are you sure? There are two different kinds, the suorin air and the drop.Vape lady: Hey ( I think she said Ian ) do we have the air and drop pods!?Vape guy in backround: No we sold out!Vape girl: it seems weve sold out of the pods.Me: .....ok thanks for the ( vape girl hangs up in the middle of me talking ) 😤In conclusion, there customer service is seriously lacking. They have no knowledge about their inventory or vapes in general. Honestly, I never write bad reviews, but hands down this place earned it.
It’s one of the best hookah places I’ve ever been, fully stocked and the best quality hookahs there are and the owners are super friendly and helpful...I’m a loyal customer
Best hookah shop ever!!! Awesome service great people. Good products. I definitely recommend coming here for any smoke related product
Amazing shop, thank you so much! Highly recommend 😊
Good service
Great customer service! Amazing selection!! My go to place when I need my hookah essentials!!
Very nice place, very welcoming. Theyll help you out if you need to find a coil for your vape.
Great place great energy good atmosphere!!
COMPLETE RIP OFF!! BUYERS BEWARE!! LADY BEHIND THE COUNTER IS SUPER RUDE. ALWAYS IN A RUSH OVER THE PHONE. TERRIBLE CUSTOMER SERVICE.
Best smok shop in New Brunswick, great customer service
Poor customers. Merchant was adamant in his statement of vape oils never expiring. Attempted to sell me old expired oil.
Very nice people . Friendly.
I walked in the place and was told I ingest crack and why am in the store. I think the n word came out his as I was walking out the store. I went home and cried after that traumatic experience.
Best smoke shop in new Brunswick NJ
The dude ripped me off 20 for just a battery worth way less and gave me no charger, the place is a con, don’t leave without a receipt I’ll never make a mistake like that again...
Great shop ! Has everything you need 🥰🔥
I don’t like the quality of the product I bought.
Great service will come back for sure
Nice store. They have everything
Awesome people I work next door and the prices are awesome thank you !
Amazing customer service
Great Collection and pricing, will recommend to friends!
If you have questions,and you want to feel rushed, give this place a call
Service is always great!!!! They have the best cigars , wraps and exclusives !!!!!!
Good customer service and inventory!
Sales person was very rude & unhelpful, I thought about punching him in the Face
Lotta options,they need to bring alpha hookah n some Russian branded tobacco options
So rude doesn’t care about costumer service what so ever
Beautiful store and very nice people
The shop is nice but smoking and Vaping is a no no
Horrible smoke shop. Lackluster service. Won’t be coming back ever!
Its pretty rude on the phone . Refused to answer questions
Best smoke shop in town. Specializes in Vaporizers and Hookah.
Good costumes service
The best store ever and the best employees ever
Amazing place and great service !
Wonderful selection nice and knowledgeable
I felt a hint of racism when I entered store..
Great store great people 👍
Walked in and felt very welcoming.
Great selection friendly proprietor
Nice place and funny owner
Best smoke shop ever !!
The service is wack af
Great shop great earrings
Has everything you need as far as smoke &vape
Express smoke shop is a great place
GREAT AMAZING! must come!!
Great store
Best deals
Best in town
Good quality
Great🥰🥰🥰🥰
Poor service
Cheap
Very good
Representative of two hundred families