A year ago i would not have given this location a good review. The massages have always been wonderful but the vibe was way off. They never answered the phone and their turnover was high. Things have done a complete 180 since the new management. The location feels staffed, great energy, focused on customer experience. And Xchotchi is the best massage therapist!! Though you cant go wrong with any of them
Frank didn’t hold back! I told him to not be gentle because I’ve been stressed and he definitely listened! He educated me along the way so that I can have a better quality of life and I appreciated that so much. It was peaceful and everything that I didn’t know I needed. I will be back!!
Lily was amazing she was very informative and cared about how I was feeling during the process, very honest. I appreciate her knowledge and attitude, I would recommend her to anyone that’s going to start going to massage envy . Ask for Lily she is the best !
Charlie has been a huge help in my chronic low back pain and shoulder injuries during my visits over the past year plus.I appreciate how much time she takes to really understand what is bothering me at each appointment. She never rushes and continues to check in *appropriately* throughout the massage to ensure she is not missing anything.She never talks too much and seems to sense each visits vibe resulting in an outstanding massage every time. She has helped me to simply relax and get away from the world for 90 minutes. Or, she has targeted specific injuries and helped work away the pain. She truly focuses on my needs for that visit.Over the past year, I have experienced, and benefited from, Charlie learning new techniques and modalities. She is truly disappointed on the rare occasions that relief is elusive. When it has been, she sought out other remedies and tried them on me at the next visit! Impressive.At the end of the day, my older, tired and beat up body with its many aches and pains truly benefits from EVERY visit I have with Charlie.Massage Envy should by proud to have Charlie as a Therapist on their Team.Thank you a thousand times!Be Well,Dan
Lisa is amazing!!! She alway takes the time to check in and see how Cindy is feeling.She had been Cindy’s “massage lady” for several years. She has become a critical part of Cindy’s wellness team!!Lisa is a gift!!!(Mel, Cindy’s Caregiver)
I have received massages all over the world for more than 30 years and this was a top 5 for me! He communicated very well with what needs I wanted to achieve. Great foot, hand and back work! True professional! I will definitely be back to see Thomas!
Robert is an excellent masseuse. My only complaint is if Im paying for an hour massage, it needs to begin at 5 min after appt time and end 5 min before. I only got a 40 minute massage in actuality. There should be a button on the bed to press when Im ready. Explain to customers that if they can undress & dress faster theyll get a longer massage. This was only my 2nd time so Ill discuss with him prior to next visit so Im getting the most massage for my money.
Great massage as always! Michael is the best therapist I’ve had. Relaxing. Therapeutic. All around great experience!
Lily was amazing!! She actually listened to me, which I greatly appreciated. She worked on my problem areas and I feel like a new woman!
I really was pleased with the level of treatment I received from Thomas. He explained everything that he was doing as he worked on my back. I will definitely be coming back.
Emma was great. Her technique was something i hadn’t experienced in a while. She was able to find knots and engage them in a very relaxing way whiles still releasing the tensed muscles for a good flow.
This is a larger, nicer Massage Envy. Relaxing waiting area. Emma does a great deep tissue massage. I’ll probably make this one my main Massage Envy.
Emma was an amazing therapist. She had some great techniques! She was also very aware of my needs and would change pressures depending on different parts of the body. Highly recommend her. Massage has so many benefits besides feeling good but it felt great!
Emma was awesome for our 60 minute session. I have had pain in my traps and back for over 2 months and in 60 minutes she was able to release my trigger points. Was it a bit painful? Yes but I knew it would be and now I can shrug my shoulders without being in pain! Highly recommend Emma, she listens to your concerns and the tailored experience was just what my body needed to start healing! Cant wait to see her in March!!!
First massage ever and definitely won’t be myLast! She was professional and made me feel relaxed at all times
This was my first experience at this location and it was PHENOMENAL! Abby, my masseuse was amazing and I left feeling like a million bucks! The front desk staff were so friendly and help me tremendously in getting my account moved from out of state as I recently moved here. I am so pleased I came across this ME location and I am looking forward many fantastic sessions there!
My therapist didnt show up. No-one checked on me I honestly believe they would have let me set there all night. It just doesnt seem like they have their business quite together. Keep looking.
I’ve been going to Charlie for about 4 months now, and it has become the highlight of my month! She does a fantastic job and really seems to care about wanting me to walk out more relaxed than I entered.
Shelby is an amazing massage therapist. I always feel so much better after my visit.
Great experience! Michael did a great job and you could tell he really wanted to help me be pain free!
Emma is fantastic! Over the past few months, she has worked on the muscles in my neckand upper back. Today, I had her work lower back, hips and legs because I’ve been having lower back pain. She did her magic and I’m able to stand upright again! I’ll be seeing her again in a few weeks. Thank you, Emma!
I booked a last minute massage with Lily and I’m very glad I did. She was very thorough with the consultation, making sure that we were both on the same page. She checked in periodically to ensure the pressure was just right but otherwise it was a quiet relaxing session which is just what I needed. I don’t think I’ve ever enjoyed a leg/foot massage as much I did this one. Will definitely be back!
She was great ! The pressure was medium just like I asked ! It was quiet and relaxing. Thank you Emma !!
Charlie is Hilarious but she has been VERY good at focus points, for being fairly new she has learned a lot of techniques. But I dont want to leave others out in this review that have done well for me, Abby and Emma have been helping my recovery from an ongoing muscle strain this past year. Cant thank them enough for putting up with me lol.
Tyler at Olathe point is amazing! He worked out a lot of knots in 90 minutes. Don’t know how he does it. Seems like magic!!
Absolutely the best therapist I have ever had!!! Knowledgeable and great at pinpointing the issues and resolving them!!! Wouldn’t go to anyone else.She is amazing!!!
Michael did a great massage with the right firmness without being an intense deep massage.
Been going to Michael every month for several years now. Always seems to get the knots worked out, and lets me just relax!
Abby was amazing. Will definitely book again.
Emma gave me the most relaxing massage ever. Highly recommend her!!!
Very, very, nice. An excellent personal reward. 10+ years with the best massage therapist in our area.
Walking into genuine smiles.The employees are so caring and helpful. I went in for a facial, Sylvia took care of me! Shes sweet, moves deftly, and is meticulous with her work. Great conversationalist, extremely knowledgeable about her expertise, and you can tell she absolutely loves what she does! She provides self-care tips to keep up on inbetween sessions, and recommends the best products to utilize! I will definitely be returning to see her again!
Lisa always asks if I’m having any new issues or what might be bothering me today and listens to my response. Her massage techniques are very helpful and I always feel better when I walk out than when I came in. She is friendly and caring and that shows in her conversation and the treatment she gives. I have been a client of hers for 12+ years.
The best, the most caring, and happy people i have ever met in a business these days!Thank you all! Especially G!!⚡️⚡️♥️🇺🇲
Michael is the best at what he does and that’s why I keep coming back every month. Perfect amount of pressure and he always seems to know exactly what needs worked out. .
I was given a gift card for Christmas. This massage came at the perfect time. Robert was funny and charming and I left feeling relaxed and calm. I rarely fall asleep during a massage and I think I dozed quite abit. Ty Robert!
Shelby has been doing my massages for the past few months and I have to say, she’s extremely reliable and always amazing! She’s magical at finding those super sore spots and working them out. If you’re looking for a consistently awesome massage therapist, go with Shelby, she will take your massage experience to the next level and you will have the ultimate MASSAGE ENVY experience!
Tyler C. was AMAZING! I got a 60 min full body massage...I was having pain in my back and he concentrated on that spot and made it feel so much better! Thanks Tyler!Mickie was also amazing. She got me all set up for my appt. and was very helpful and informative when i had questions about the membership and different types/scents of aromatherapy for my next massage! Thanks Mickie!
I got a facial first one ever with Sylvia and I’m hooked!! I always leave feeling so good- relaxed, & my face clean and looking amazing!! I’m glad I tried it and look forward to seeing her again for another one soon! I recommend Sylvia for facials, microderms, back facials… she’s amazing- massage envy is wonderful!!
Front desk was so helpful and friendly. I felt genuinely cared for by her! I forgot her name but I went sept 24 2023 in the evening. And Emma gave me such a wonderful massage the perfect amount of pressure on the right places.
Have been seeing Tyler recently. Very thorough. Reads the room and only talks as much as one wants. Gives a really great all over massage.
Shelby made me feel so comfortable and I really enjoyed my time and will be coming back for sure!
They have several excellent therapists. If I can’t get in with my usual therapist, I don’t hesitate to use another. I have been with MassageEnvy for over 12 years. I have massages at least once per month. Shelby is my regular therapist. She is the best massage tech that I have ever experienced. Thanks!!!!
I had an amazing experience with Sylvia. She went above and beyond and made me feel very taken care of! I definitely recommend and will definitely be coming back! Absolutely loved my facial!
I have back issues that are helped by monthly massages. Michael does a wonderful job at deep tissues massage that allows my muscles to release and relax. Helping to relieve & prevent back pain. I am thankful for a therapy that doesnt require medication.
Was easy to get in for a last minute appointment. Clean. Good location. And front desk gals were very sweet.My massage was ok. I could tell my masseuse was young and still learning. I definitely think she will do well over time with more experience. I probably wont schedule another appointment with her at this time.The music wasnt working that day unfortunately. Never would have thought it would make such a big difference during massage. Highly recommend playing music on your phone until fixed. Im sure they already got the music back up and running though.Other than a couple hiccups, massage envy is always good/reasonably priced.
Lily does a great job working all of the kinks out. She did a great job with my hip today and I am walking better
Robert is very professional and is very good at deep tissue massage.
My experience has always been good.
Robert was really good! I have a very bad back due to a car accident, and get nervous when someone touch’s it. I felt very comfortable and at ease. I have a lot of his clients for facials and they talk very highly of him. He definitely did not disappoint! The last 30 minutes I fell asleep!
My boyfriend surprised me with a massage here but ended up going to the wrong location. We were almost ten minutes late and they still accepted us for the service. Abby was amazing, patient , and kind and did great work! She was so personable and made the atmosphere and the massage really relaxing and comfortable. I’ve never gotten a massage before, but the experience was amazing. I had a lot of neck and shoulder tension from work and Abby did amazing getting them out. She definitely deserves a pay raise 😉. Well done!
Charlie was amazing. Made me feel comfortable and relaxed. She focused on my needs and concentrated on spots that were causing me issuesMost enjoyable!! Thank you Charlie for am amazing experience.
Abby did everything I had asked her to do. This was my first time and I knew I had a lot of knots but I didn’t want to hurt either so I asked her to take it easy the first time and she followed instructions. I was happy with her and the whole day and night I did not have a headache
I’ve been getting facials with Sylvia for almost a year, and I won’t go anywhere else! She is so kind, friendly, and attentive. I always leave feeling relaxed, and my skin loves it!
Very good and professional the girl. Gave all the info needed. Made the massage a good one. Will return and recommend her
Shelby at Massage Envy is fabulous. I highly recommend her.
Great experience. Will be back next week.
There are several massage therapists at Olathe Point who are seasoned and expert at helpful targeting painful or tight areas and providing an overall therapeutic massage. Lisa is someone I try to work with as often as our schedules allow. Robert has great skill in increasing flexibility through stretching,Recently I have had reasons to be thankful to the managment staff for helping me problem solve around my availability issues. It was serveral weeks before I could get back in to even address the issue, yet Leah, not only remembered my name, she recalled the problem. I was so impressed! She expressed empathy and caring about the lapse in time, not knowing I was the one, everyone was waiting on! She quickly found the new manager, Mickie, who also remembered the situation that Brittney started to address serveral weeks earlier. Mickie provided a resolution. So thankful to move forward and enjoy all the services of Massage Envy.
Michael is good at the firm pressure that I need, verifying when I occasionally react when he is working on a specific muscle group. I feel immediate benefits when I stand up from the table!
Abbys hands work miracles. Gooood job kiddo.
Trey was an amazing therapist and was great at checking in with my comfort levels.
Abby was great! She listened to my needs and provided a great massage. She was kind and considerate throughout the 60 minutes.
Tyler is the best. Always professional and gives the best massage. So relaxing and just what I need.
My back facial was great !The experience was wonderful ! Thank you Ms. Brittany for staying on me & following up to ensure I came and got a massage. You’re the best !
I typically dont leave reviews like this but it has to be said. This specific location is unprofessional. I called to schedule a 30 minute appointment for sciatica pain since the hr long 120 appointment for new members was a bit out of budget. The receptionist booked it and all seemed well. However, a few minutes later he calls back and tells me that a masseuse named Shelby backed out since she didnt want to do the 30 minute massage. Then proceeds to tell me that most masseuses there dont want to waste their time doing a 30 minute massage and finally managed to find a guy named Tyler to do it. I decided to cancel because the whole experience was rude and unprofessional. I was looking for a service for my pain and didnt expect to be treated that way. Book at your own risk.
I have seen a few other massage therapists at M.E. and Tyler is the only professional I will see. Not only is his technique excellent, he also listens. This is so important for those of us who suffer pain and discomfort, above and beyond looking for some relaxation.
Lisa is a great therapist. She is able to isolate my issues and make them better at each visit. Consistent results.
Robert is my massage therapist and he is amazing! Not only does he give a great massage, but he has helped me cure a couple of orthopedic issues (plantar fasciitis and IB tendon strain) through massage and stretching. Highly recommend!
Thomas was great. Will definitely be going back.
Lily is awesome. Her technique is fluid and strong. She has h gotten to know what I need and really cares how I feel.
I have been receiving therapeutic massages from Michael for a long time. He is an excellent therapist, kind and professional and always adjusts his massages to the needs of the client.
Robert is a fantastic massage therapist. One of my absolute favorites. - Geri S
Over 3 months ago, I accidentally booked an appointment online with the Olathe South location and showed up to the Olathe Pointe location where I thought I had booked originally. The assistant manager at this location assured me it was no problem and booked me an appointment at the same time at their location. When I was done with my massage, I had 3 missed calls from Olathe South and was informed I was considered a “no call no show” and would be charged a $100 fee. I immediately told the assistant manager who assured me it would be sorted out in a couple days. After weeks and countless phone calls to this location, the $100 has still never been refunded to me. The manager explained to me that Massage Envy policy states employees are required to call the correct location of booking and ask if they are allowed to book me instead. Unlike the Olathe South manager, this manager took my calls several times and, I believe, tried to help me as best as they could, but ultimately stopped calling to keep me updated. I understand that I made a mistake, but I don’t understand why I am required to pay a $100 fee when I was unable to answer my phone because I was physically incapacitated in a massage with the same company who uses the same booking system to track their clients. This experience has been incredibly stressful and disheartening, all while finding out I was pregnant and dealing with rough first trimester systems. Needless to say, I don’t have much hope in getting my money back, but I am hoping to help save someone from this same situation.
This massage envy is a well ran store. The people here are always very nice! The Lenexa location cancelled on me like 6 consecutive appointments. then I got in once with a seventh cancellation right after. I have been a member for a year now. tried to work with them but all they would do for me was credit for oils and aromatherapy even though I drove to the store once before finding out it was cancelled. The Olathe 119th location is great! I recommend Amber or Tyler they are great therapist! Im sure they are all super youll find someone here to melt stress away!
I have gone to Lisa for years! She is caring and has helped my lipedema.
Great experience, Shelby was amazing! Will definitely book again
My massage was great. Just the right pressure and she spent time really working on my problem areas.
Sylvia provides me a great facial and helps me take great care of my skin!
I love Massage Envy, so many great people to work with. Helps me to relax and rejuvenate monthly!
Michael was AMAZING! The best deep tissue massage I’ve ever had. Would highly recommend.
Emma is really nice and professional.
Love Shelby! She’s amazing!
Michael did a fantastic job. Great massage…best I’ve had.
Lisa is great! Highly recommend!
Lisa is awesome as always!!!! Look forward to my monthly massage as always feel better afterwards!!
Lisa is the best! She is very professional, personable and creates a very relaxing experience. I recommend her to my family and friends
I just had a massage with Tyler K. due to shoulder/back pain. It was very helpful! I’m grateful to have had a massage with such a productive knot ninja.
Tyler doesnt just give a massage, he provides health care with his excellent massage therapy. I appreciate his skilled care tremendously!
Did an amazing job finding and focusing on spots that needed it. Great pressure but not too hard. Thanks!!
I love massage envy! My massage therapist Lily is amazing. I go to manage chronic pain and it helps a TON!
Another great massage!!! I walked in not feeling too bad but Shelby found all the tense spots!!! I feel so much better now!
Tyler is amazing, always leave feeling so much better, my back is completely free of stiffness and knots
I received a great/relaxing facial from Sylvia at Olathe Message Envy. I definitely would go see her again!
Michael is AMAZING with his deep tissue massages!! I’m definitely a lifer with my membership and Michael as my massage therapist!!!
Lisa is reliably great, firm pressure I like yet a gentle touch. Very personable too!
Love Charlie. She really takes the time to make sure I’m getting exactly what I want out of the massage.
Great massage! Attentive & professional team!
Lisa is an amazing massage therapist. I’ve been going to her exclusively for 16 years…that should tell you everything you need to know.
Lisa is fantastic. I only book appointments when she is available. My wife and I have been coming for years and she’s the only therapist I see.
Had such a relaxing and professional experience! Emma was amazing, I highly recommend getting her booked!
Thomas at Massage Envy was able to both give a relaxing massage, as well as work out some very tense spots.
Everyone is always so friendly.Very clean, and Michael is amazing!
Thomas is the best!Great way to relax after a crazy, stressful week!
Madison was great! I may have fallen asleep during our session. It was awesome.
Thomas was my therapist did an amazing job would recommend to everyone
I love Lisa !! She is an excellent therapist !! Helps relieve fibromyalgia!!
Michael is fantastic and very attending. Thanks for your massage service. I really appreciate your work!
Always enjoy the relaxing time getting a massage. The older I get the more I realize how helpful a massage can be for stiff achy muscles and joints.
Lisa is a great massage therapist! Gets the knots out! I always request her!
My husband had an appointment with Tyler at 9am. Tyler ended up calling out sick and nobody was notified. So my husband sat there for thirty minutes until they finally pieced two and two together. They basically just said sorry and that they couldn’t do anything. What a waste of time. Needs better communication with customers and better management of employees!
Robert did a great job working out knots and stiffness in my neck and upper back.
I bought the membership over a year ago. I had several different massage therapists that smelled so strongly of cigarette smoke that by the time I leave I’m congested (I’m allergic).I also splurged on a facial which ended badly. The anesthetician must’ve been new. Within a day my eye lids started to swell and peel. I had to go to a doctor and they advised me that the anesthetician had sold me a chemical that was not to be applied to the eyes and they had given me bad information.When my year membership was over I asked to end my membership. I was told that I could not end it without speaking to a manager but the manager wasn’t available. I have been in three times yet there’s still never a manager available to speak with. I finally told the front desk that they needed to leave a message with the manager to cancel my membership.I received a voicemail from a manager saying that we could “discuss options”. I received terrible service and they still won’t cancel my membership.I have emailed management telling them that there were no options, that I received terrible service, that I have repeatedly tried to cancel my membership and I just want it done. I received no response. I just checked my credit card and I am still being charge for a membership I do not want.They have failed with service, customer service, and refuse to end my membership. At this point I have no other options but to take it to the Better Business Bureau.I would be very leery of signing up for a membership with an organization that refuses to acknowledge that you no longer want the membership due to bad service.
Robert always gives a great massage and makes me feel comfortable the entire time. Great masseuse.
All I can say is RUN!!!! Horrible management and business practices. There has not been a full-time manager there for over a year. In fact, when asked what her last name was,she 26thnot one employee knew what it was. When I asked for cancelation paperwork to be emailed to me, Seth refused! I had to drive 50 miles round trip to come in and sign it, and then deal with his arrogance. I have him on video saying he doesnt care how he behaves because he will probably be fired anyway!
Tyler is always excellent. Very focused and attentive to my needs.
So helpful for my back pain.
She is awesome, I always leave feeling relaxed and so much better. Thank you Shelby
Robert has hands of gold! He is a great Massage Therapist. I wouldve given 5 stars but I didnt realize that I also needed to give a tip. Expensive place, but Robert worked wonders.
She was friendly and I felt very relaxed and refreshed when my facial was done.
Incredible and professional place! Thomas is amazing and accommodating, and knows just how to target problem areas!
Always a great deep tissue massage from Lisa! I book way in advance for her!
Lily listens to what you want. She is the best!
My wife and I are both members here. It is a great way to get a monthly massage at a good price. The facilities are nice. Staff is friendly. The only trick is finding a massage therapist that you like.
Lisa is amazing. Ask for her to get the most amazing and relaxing massage ever.
I’ve been going to Massage Envy for years, and Lili gives an amazing massage.
I love ME
Steph was amazing! Very great attention to detail! My back has been so tight for so long that I forgot how good it feels to not be in pain! Made my day! Thank you Steph!!!
Shelby is awesome! She has helped me so much!
I got a giftcard for mothers day and I was less then impressed. I was sore for five days afterward and I didnt ask for a hard massage. It hurt so bad and I will never return again.
I went the first time a 3 months ago to get a massage and showed up early to fill out all the forms massage was great so i came back this weekend. i got there right on time bc i thought i didnt have to fill out the forms bc i had already done it. but the dumb receptionists lost all my info and made me redo it all which cut into my massage time. they said they told me to be there 15 minutes early but they never actually did. and i specified that i had been there before when booking my massage. So i had to fill out everything again but their ipads werent loading and taking even more time out of my massage. my massage that was SUPPOSED TO BE AN HOUR WAS 35 MINUTES. i was not happy and asked if the manager could call me and have not received that call yet do better next time massage envy
I always leave feeling better after a session with Lily.
I have been a member here for many years and the new management is awesome, as well as the front desk teammates. I have always found the talent of therapists at the top of my list, and continue to return.
Thomas dis a great job of asking about areas of concern and focusing on them
Leisa is the best. I have horrible sciatica and she worked on it the whole time!
I provided written documentation in November to cancel Monthly membership however I am still being charged. Poor business practice. I also had 6 prepaid sessions I was not allowed to use.
Clean, efficient, friendly staff. Robert did a good job working on my specific trouble spots.
Lisa is fantastic. I won’t see anyone else!
I chose a wonderful enhancement with my massage. Delightful!!! 😊
Everyone was very nice. Robert was very good
Robert is unbelievable. He’s helped me so much I go once a month now. I’m in a labor intensive job and my joints get super sore. This has been clutch!
Shanda is the best!!! Book with her now at massage envy Olathe point 😉
They put on the hard sell when I thought I could be relaxing and they I got an eye infection from a dirty applicator (so says my Dr.) Its a great concept, I wish I had better luck there.
Message Envy is the best it is not a Luxery service for some it’s a necessity, I specifically want to thank Quincy the manager at Olathe point for taking ownership of an account issue I was having and resolved it very smoothly is a timely manner. Thank you Quincy!
Shanda explained what products she used on my face and their benefits.
Robert is outstanding. Been to him for 4 years now.
Shelby is amazing!
Emma was so kind and gave a wonderful massage!
Shelby does a great job and listens to me
Friendly. Right amount of taking. Helpful to my skin care needs
Shanda is amazing, loved the facial!
Great price, quality massage. Robert, Kilian, and Tyler can bring the pressure that releases all tension. #heroes #wishicouldafffordevenmore
Shelby is awesome! Best massage ever!!
Robert does an amazing deep tissue massage!
Clara was great. Getting a membership BECAUSE I already found the therapist I need.
Super nice, and listened to what I need.
I go here weekly for my work life balance. Request Kira by name for top notch service and excellent help in getting de-stressed
Lily, is fantastic!!
As always, Lisa is the best!
Shelby does amazing!
Tyler was great! The front office staff was kind. Will go again.
Emma was amazing!
Great, relaxing massage! Just what I needed.
Emma is an amazing massage therapist.
Shelby is always amazing.
Abigail did a great job!
Great massage experience with Tyler
I hate their system for monthly payments and the use of the massages when I finally left them I left 5 massages behind there has to be a better way
A wonderful experience
A+
Wonderful experience!!! Highly recommended!
It was a great massage. Mr koester is great!
Deep tissue massage by Robert makes me pain free again! Love it!
Shelby is amazing
Nice
Robert2 is always great!
Charlie does great work!
Robert is fantastic!
She was very attentive thanks
Always an excellent massage 🙂
Emma is awesome!! 👏
Lisa was terrific, as usual.
Shelby is a miracle worker!
Thanks Robert !!
Thomas did GREAT!
Pressure was really good 👍
Tranquil, quality, convenient, and valuable spa and massage experience every time.
My massage was a great and relaxing experience.
Michael is phenomenal!
Tyler was very good
Excellent, just what I needed!!
When you love where you work imagine how much you will love the experience.
Robert is amazing!
Robert is great!
Robert is the best!
Lilly is the best!
Lisa is excellent!