PUFF LOVE - Smoke Shop

4720 State Hwy 121 #100, Plano, TX 75024, United States
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PUFF LOVE - Smoke Shop
Comments
Ho
Review №1

Highly recommend! Friendly staff with excellent customer service from Kacie. Great selection on products with a great vibe too. Glad they are open 24 hours for those midnight emergencies!

Ju
Review №2

I had an excellent experience thanks to Kacie’s outstanding customer service. She was incredibly attentive to my needs and paid great attention to detail. Kacie went above and beyond to ensure I was satisfied with the service, and her professionalism truly stood out. I highly recommend seeking her assistance if you want a smooth and pleasant experience.

Ab
Review №3

If i could give 10 stars to Kacie, i would! She is the most helpful person I have ever been in contact with at any smoke shop. Her customer service was top tier! I will always support this store if she’s there!! Prices are great and variety is awesome!

Da
Review №4

Puff Love is second to none. Hayden and Kenzie are always very helpful and extremely knowledgeable. Hands down the only place to go with insane inventory!

Ha
Review №5

I had a wonderful experience here! I needed to stop and get a vape late one night and thankfully found this 24/7 hour open shop and immediately came here. At the back of the shopping center, my friend and I found it was charming. This vape shop is open-spaced, warm, and inviting. I highly recommend coming here. They have an ample supply of products ranging from vapes, Delta, kratom, pipes, and more, anything you could possibly want this shop has. I can’t recommend them enough! Lastly, make sure to ask for Sam whenever you stop by. She was accommodating and kind and an outstanding sales person. I’m so glad I came here.

Za
Review №6

Can I start by saying this place is a life saver. There has been many time I have tried to find a product that can work for me and this place will get you everything you need at the best price possible. Shout out to my man Tim for helping me and being extremely knowledgeable about the products in store. 10 out of 10 five stars I will be a customer for life. Thank you Tim.

Ke
Review №7

You will love this place! I was helped by a young lady named Kacie. I was so appreciative of her patience with me as she answered all of my questions. This was my first time here but I’ll be back! They have a wide variety of supplies. Some stuff you wouldn’t even expect.

Ab
Review №8

Kacie at the vape shop is absolutely amazing! She provides top-notch customer service with a friendly and helpful attitude. She took the time to understand my needs and provided me with great recommendations. I really appreciate her expertise and the positive experience she created. Highly recommend Kacie for anyone looking for a fantastic vape shop experience

Ro
Review №9

We moved from NY to TX in search for a smoke shop with reasonable prices and good customer service. We came across many shops all through out Dallas but Puff Love displayed such a friendly attitude, specifically Hayden. He was so helpful and informative. Thank you PUFF LOVE! So thankful for your affordable prices and friendly customer service.

Mi
Review №10

Lovely staff,especially Kacie was incredible and made my experience very smooth! Definitely coming back.

Ka
Review №11

In an era where customer service can make or break a business, PUFF LOVE - Smoke Shop stands out as a beacon of excellence. During my recent visit, I experienced firsthand the exceptional service provided by the staff, particularly Kacie.From the moment I walked in, I was greeted with a warm smile and genuine interest in assisting me. Kacie went above and beyond to ensure that I found exactly what I was looking for. Her knowledge of the products was impressive, and she patiently answered all of my questions, guiding me through the selection process with expertise and enthusiasm.What truly sets PUFF LOVE - Smoke Shop apart was the level of care and attention to detail demonstrated by Kacie. Not only did she assist me in finding the perfect product, but she also took the time to educate me on its usage and maintenance, ensuring that I left the store fully informed and confident in my purchase.Moreover, Kacie exuded a genuine passion for her work, which was evident in her willingness to go the extra mile to ensure customer satisfaction. Her friendly demeanor and genuine interest in helping me find the best solution made for a truly enjoyable shopping experience.In addition to her exceptional service during my visit, I have heard nothing but praise for PUFF LOVE - Smoke Shop from fellow customers. It is clear that Kacie and the entire team are dedicated to providing top-notch customer service, and their efforts have not gone unnoticed.Overall, my experience at PUFF LOVE - Smoke Shop was nothing short of outstanding. Thanks to Kacie’s sweet and helpful demeanor, I left feeling not only satisfied with my purchase but also valued as a customer. I highly recommend PUFF LOVE - Smoke Shop to anyone in search of excellent products and unparalleled customer service.

Ki
Review №12

Title: Pleasant Experience at Puff Love Smoke Vapor Karton PlanoRating: ⭐⭐⭐⭐I recently visited Puff Love Smoke Vapor Karton in Plano and had a great experience. The shop had a wide variety of smoking and vaping products and the staff was knowledgeable and friendly.Firstly the ambiance of the store was inviting and well-lit. The neat and organized displays made it easy to browse through the extensive selection of products. Whether youre into traditional smoking dabbing or vaping Puff Love Smoke Vapor Karton has you covered.The staff members were attentive and eager to help. They greeted me warmly and were patient in answering all my questions. Not only did they have extensive knowledge about the products but they were also able to offer recommendations based on my preferences and needs. The staff was clearly well-versed in the latest trends and innovations in the smoking and vaping industry.I particularly appreciated the willingness of the staff to educate me on various products. They provided detailed explanations on how certain devices work and even demonstrated their operation which gave me confidence in making an informed purchase. Whether youre a beginner or an experienced user the staff at Puff Love Smoke Vapor Karton Plano will take the time to assist you and ensure you find what youre looking for.Furthermore the pricing at Puff Love Smoke Vapor Karton Plano was reasonable. They had a range of products to suit different budgets and I found the prices to be competitive with other smoke and vape shops in the area. Additionally they frequently offer promotions and discounts which is a nice bonus.Overall my experience at Puff Love Smoke Vapor Karton Plano was thoroughly enjoyable. The vast selection friendly and knowledgeable staff and reasonable prices make it a great place for all your smoking and vaping needs. I highly recommend checking out this shop if youre in the area.

Ka
Review №13

Came across this shop and i couldn’t be happier i did. lots to choose from, great vibes and excellent customer service from kacie. she knows her stuff and is very friendly. i will definitely be coming back!

Na
Review №14

Was impressed. Puff love was well stocked and offered a great variety on vapes and edibles. Kacie was very professional and helpful in getting me what I was looking for. I will for sure be back.

B
Review №15

Puff Love is the GOAT, all locations are 5 star. They have the widest selection of whatever youre looking for with regular deals/specials to save you some money... and always in stock too. Great staff, Payton is the best, hands down. If shes there, youll always be taken care of.

Jo
Review №16

Tim was extremely knowledgeable and courteous. He was helpful and responsive to inform me proper to make my choices in store. 10/10 recommend.

Jo
Review №17

Love this place! They have a great inventory and the customer service is impeccable. Shout out to Kacie for her amazing customer service!

Ch
Review №18

Love the environment, kacie was very helpful with amazing customer service. She helped me get everything I was looking for 10/10 experience would recommend.

Ja
Review №19

Love this place always have what I need and have very good people working there I always have Mikayla help me she really knows her stuff and can help you if are trying to find something new

Di
Review №20

It was my first time in the shop and Kacie was very helpful and made me feel at home. She was also very informative and knew a lot about her products. Great shop !!!!

Le
Review №21

Over priced and Make up their own prices cause they get paid for that.. came here for papers .. site says raws for 2.99, shop across my house is 2.83.. I get the smallest off brand papers and they’re 5.43. Some made up price. Terrible and just looking to overcharge and make a buck off you

Ma
Review №22

It was my first time coming to this vape store. I normally go to a different one but mine was closed so I stopped in. I was greeted by kacie and she was really nice. This shop didn’t carry the vape I use at first I was a little sad. Kacie helped me pick out a different one she told me her favorite flavors of the geek bars. I told her what type of flavor I like and she helped me pick the best one. She had excellent customer service I am a picky person and it took me awhile and she never got frustrated, you can tell she cares about her customers and their experience. I will definitely be back. 10/10

De
Review №23

I had a great experience! Kacie was so helpful and sweet. Lots of good options to choose from and fair prices.

Am
Review №24

Such super great customer service. Such knowledgeable customer service!

Da
Review №25

They were very helpful and informative. They were honest which is rare for so many sales shops. I highly recommend.

Cr
Review №26

Kacie did such an outstanding job of helping me find what I was looking for, right at the moment! I was in & out definitely will be stopping by again :)

Ja
Review №27

Store & Customer service was great! Tim helped me find everything I was looking for. Great salesman. 10/10

Sa
Review №28

Buyer beware!Been a customer for at least more than a year.Had 5 bad vapes over the course, threw 4 away thinking just bad luck. Last time around went into store and got told 48hrs or its your problem. The vape just keeps burning itself and im afraid its gonna pop but doesnt matter.YMMV. GL.

He
Review №29

I’m not the type to review on anything but I went in a few days ago looking for a new vape and was helped by a nice girl named Kacie. Was patient with me since I’m extremely indecisive and helped me choose the perfect device!

Je
Review №30

Great vape store, I like the selection that they offer and how you can test the vapes if you’re unsure of a flavor. Kacie greeted me when I walked in and helped me with picking out a new vape I tried one of the flavors she recommended. Excellent service I will definitely be back.

Za
Review №31

Great store . Mikayla helped me and is very knowledgeable on everything and can help you find whatever you are looking for

Ir
Review №32

I love all the different products this store has! Kacie was very polite and answered all my questions!

Bl
Review №33

The girl at the counter (I think Skylar is her name) recommended me some good chocolates to try from the store, really good and pretty potent.

Co
Review №34

Love this shop. Always a good deal and great selection. Mia is so friendly and helpful

Sh
Review №35

Drew was very helpful giving us differences between products and gave us great suggestions. We will definitely be back!

Br
Review №36

The folks here are great and helpful. As far as I have seen, Puff Love has the absolute best prices on Kratom in DFW.

Na
Review №37

I went in around 11:45p on a Thursday. I found this place trying to find a smoke shop that was open. I was not disappointed at all. The place looks great from the moment you pull up. It’s very well lit and obvious that they have a large selection. Both employees greeted me warmly when I came in the door and Tim helped me find the product I was looking for and made a great recommendation. I would definitely recommend this place and I will for sure be back. Thanks for the excellent help Tim.

Cl
Review №38

Love this smoke shop, whenever I’m traveling to my fam in Texas I always stop at this location. The girl, Mia, is super bubbly and helpful when I ask questions or need recommendations!

Ra
Review №39

Ran into drew today his aura told me he was a woosah type of guy, recommend the dozo hash rosin, he’s an awesom person great customer service promote him now

T-
Review №40

Puff Love is the only shop my girlfriend and I go to! Great service, awesome product! The other day we stopped by and look who we ran into!!! The LEGEND HIMSELF! SHAQ! Definitely goes to show how amazing this shop is! Even legends come in!! HIGHLYYY recommend!!

Ra
Review №41

The staff are friendly and help you find what you need. Reasonable pricing and they try to give good discounts.

TR
Review №42

Kenzie and her staff helped me with my selection of Hookah, I will definitely be back!

Da
Review №43

Great place, great environment, affordable prices, and kacie had amazing customer service

Pr
Review №44

Tim was great! He was very knowledgeable and helpful and helped me find exactly what I needed!

in
Review №45

Sam was really awesome with helping me find a product this late at night aha I appreciate yall! Awesome service and products

CI
Review №46

Christin was sooooo helpful! She helped me find exactly what I needed and such a bright and fun personality. 10/10 would recommend!

RL
Review №47

This is my go to place for all products! The staff is amazing and can always answer any questions I have. Conner is ok ( lol) but the girls are the best !

Ch
Review №48

Sam was super knowledgeable about the products that I had questions about! Will definitely be coming back.

Ci
Review №49

My favorite shop to visit when I’m in this area! Their point earning system is clutch, especially if you come often! I’ve bought, vapes and get my hookah necessaries from them

Br
Review №50

Great selection. Very knowledgeable about the product they offer. Great prices and specials. Always have new this stuff to try.

im
Review №51

Great customer service my experience at the smoke shop was great I appreciate Kenzie for the good customer service.

Br
Review №52

Them CBD pre rolls don’t disappoint!!

Sh
Review №53

Puff Love was really cool. Lexi was very friendly and gave me tons of feedback since I don’t smoke a very often and felt lost. She let me try the flavors and it was fun. Prices were good

Re
Review №54

Great member service. Recommended some quality products thats I will be back for...thanks!

Aa
Review №55

Stopped by at night and Sam helped me find the right product for my price range. Great service, thanks!

Review №56

Open 24 hours, always stocked to the brim. Only complaint is prices are higher than most other places BUT it is open 24 hours a day which is HUGE so cant really complain tbh.

Na
Review №57

Tim is great!!!!! Prices are great and so many choices! They have everything and some really cool glass….

Pr
Review №58

Puff is my to go to store , my girl Kacie always has you on whatever youre needing , luckily it’s open 24/7 ! So please stop by ,and give my girl a chance !!! ❤️❤️❤️

Ni
Review №59

Christin is such a knowledgeable person! She got all my needs squared away, come and show her some love!

Sy
Review №60

Shop is clean, the employees are very nice and attentive. 10/10 hayden and kenzie helped!

Da
Review №61

My first time visiting this shop. Kira was very helpful. She knew just what to recommend.

Ja
Review №62

Lexi greeted me as soon as I walked in and answered all my questions! She is very knowledgeable

Br
Review №63

I’m extremely thankful for this vape shop! Hands down the friendliest atmosphere. I stopped in Thursday evening for a quick fix because I had lost my vape (in my car lol) and Makenzie was super helpful. She was so knowledgeable on all the products and kept up selling me stuff 🤦🏼‍♀️ 😂 but anyways… she was good people! Thank you puff love for such a great experience 😃 pic is what I chose. She even made me try it before I left to make sure the product was functioning! Yassss!!!!Highly recommend ⭐️ ⭐️⭐️⭐️⭐️

Ha
Review №64

Super helpful staff and great vibes all around!

Is
Review №65

I came in on a late night and Timmy helped me out. Greatest smoke shop experience yet! Love the environment and Timmy just gave the best customer service you could get at such a late night put smile on my face. Definitely returning.

La
Review №66

Best hookah store hands down. Love this place, super friendly. Kenzie is also the absolute best and very knowledgeable. Check them out and this is an independent review. I never review stores but had to spread the word

Ma
Review №67

Ju is dope and always helpful, my spot. 24/7 is v v clutch.

Ga
Review №68

Very thankful for Puff Love! Great smoke shop and they have all your needs!

Ja
Review №69

Kenzie has amazing service and people skills! Definitely coming back

Sa
Review №70

Lexi is awesome very knowledgeable and. Friendly and knows who I am every visit. Also great selections.

Ca
Review №71

Tim had excellent customer service he was great!

Je
Review №72

Love this store!! Always open and super helpful & friendly!!

Sh
Review №73

I love this smoke shop...great variety of products and price ranges. Kenzie, Lexi and Svet are the go to gals for all ur smoke needs.

Co
Review №74

Kenzie the Store manager was such a great help.

sh
Review №75

Huge collection with reasonable prices 😇 loved it

Br
Review №76

Hands down the most pleasant experience! Kenzie is super sweet and knowledgeable about all the products in store! I have now found my new nic plug! Thank you Puff Love! I will definitely be back!

Ky
Review №77

Such a good place. Svet was so sweet and super helpful!!

Er
Review №78

Disposables are more expensive than most shops, BUT I love that they let you try before you buy.

Ka
Review №79

Sam was awesome! super cool place

Sa
Review №80

Svetlana was really helpful and got me the items I needed really quick. My goto shop from now on.

Mi
Review №81

Wonderfully experience, great customer service. Decent prices!!

Ro
Review №82

Kacie was super helpful and efficient. 10/10 would recommend this place

E
Review №83

Abby was very helpful! Knowledgeable and made deciding on my products easy

Co
Review №84

Big shout out to Kenzie for all her help. She was very kind , and made sure I left satisfied with her excellent customer service!! Super happy I found this little gem. Ill be sending business their way for sure.

Ka
Review №85

I was with my brother’s wife when she came by to get him some pain gummy’s for cancer pain. Svet helped her as I watched and listened, Svet was very knowledgeable and pleasant when assisting with these products. I had no idea there were so many options available for different conditions but this young lady explained and answerer so many questions. She is also very kind and patient with the customers.

JJ
Review №86

Awesome store! lexi is very helpful

Ja
Review №87

Ms. Sam had great customer service and advised many good products!! Will definitely be back again!!!!

Vi
Review №88

I would like to give a huge shout out to Kenzie! Her personality is on point. Customer service skills top notch. You guys have a really great asset!

Ho
Review №89

First time ever in there, Kenzie greeted me with a big, beautiful smile. She was so helpful with what I was looking for. Prices were good too!! I hope she’s there every time I come. Will definitely be back!

Hu
Review №90

Hayden is a legend!!! You can tell they know their way around the store! Very helpful and informative for a noob like me lol thank you again and happy holidays!

Ka
Review №91

Best vape shop!!! Very memorable and very caring!!! Sam and Drew are awesome!! Will be back

Al
Review №92

Mia was so helpful and offered great assistance! ☺️

Bo
Review №93

Best smoke shop I’ve been to in Texas so far, and they are 24/7! So many different options of disposables and vapes and all kinds of smoking accessories at really good prices!

Ka
Review №94

Mackenzie was the absolute freaking best! I see now why this place has nothing but five-star ratings. if you need your Nick Fix or anything other, please go here!

De
Review №95

Great smoke shop open 24-7 sam was very helpful and had great customer service! great prices on all you smoking needs.

Ya
Review №96

Sam gave A1 customer experience. Equivalent of what wagyu is to beef

La
Review №97

Everytime I come here I’m greeted with a smile. They’re always willing answer questions and offer product suggestions for what I’m in search of. Great place! …prices aren’t inflated like other similar shops.

Ka
Review №98

This is a phenomenal store! Everything you need for any e cig! Conner was awesome, he was extremely knowledgeable about all the products!Definitely recommend come here!

An
Review №99

Sam offered exceptional service in helping us find a new glass piece. Great store with a welcoming environment!! I will be back 😊

Ah
Review №100

Malaika was the sweetest and personable! We are still amateurs but she made the process so easy! Thank you so much for your help Malaika!

Al
Review №101

This place is awesome. Lexi has been helpful so far. Ask for her !

Na
Review №102

Sam was so amazing! helped me with all my questions and was so very sweet :)

Im
Review №103

Met kristen at the store v helpful and lot of hookah flavor variety

Ju
Review №104

Great store, lexi was really helpful!

Ka
Review №105

Kenzie is the best! Shes super helpful, and always makes sure I find exactly what Im looking for. Shes also really knowledgeable about all the products in the store. If youre looking for a great smoke shop, definitely check out Puff Love!

Ka
Review №106

Loved this place! haven’t had a bad experience yet

Mo
Review №107

Best in town. The staff is the best too.

Da
Review №108

Awesome customer service. Super friendly and helpful. Will definitely come back.

Mi
Review №109

Thc is always fire never a miss!! Recommend to everybody. And they’re convenient open 24hrs

El
Review №110

Payton is great!! She’s so helpful with picking out different selections, and I appreciate her customer service and knowledge!!

Ar
Review №111

I came in and Tim helped me out and gave a really good recommendation!

Ho
Review №112

Payton be here too! I never knew they had another location but it’s always nice to know. REMEMBER to get a snack.

Ro
Review №113

Abby gave me great service. Amazing store

Al
Review №114

Kenzie helped me so much with finding the vape I wanted

Me
Review №115

When I moved back to Dallas, I visited many vape shops to find one that carried the juice I loved. No one carried it except Puff Love. They always have it in stock too! This is my go to shop. The staff are always super welcoming, especially Kenzie, who always welcomes me by name and a smile!!

Ge
Review №116

Lexi was such great help! She answered all of my questions and made my experience a great one! I will definitely be back.

Da
Review №117

LOVE THIS PLACE! It’s the only cbd store that stays open 24 hours so it’s perfect for any of you nocturnal humans like me! Also, Kenzie is my girl so I recommend asking for her help when you come in this store bc she’s the best and don’t we all only want the best?? anyway, DOPE place!!

Do
Review №118

Tim was incredibly stupendous. Best customer service I’ve ever experienced in a vape store.

Ja
Review №119

First time trying this place, Tim was super helpful

Ki
Review №120

Great Products and staff, Drew was very helpful

Ka
Review №121

I love Kenzie’s energy! She is the best at helping you with your needs and making sure you leave the shop satisfied. 10/10 recommend this shop to everyone.

Au
Review №122

Over the past 6 months or so Tim has always given the best service and a great experience coming in to the shop overnight.

Br
Review №123

Great place, great staff, and open the perfect hours!

Je
Review №124

Sam should serve me over and over again. She has a great customer service ever. Wish I could work with her as a sales personnel

Ja
Review №125

I have always been so nervous to try anything like this, but I’m so glad I gave this shop a try! Who really helped so much, especially with educating me, was Christin!! She was so kind & helpful, thanks to her I got exactly what I needed and feel confident about my purchase. I will definitely be back, thank you again Christin!!!

Eb
Review №126

Lexi was a great help! Easy and nice customer service!

Lo
Review №127

Great selection and friendly staff! Sam was wonderful and very knowledgeable.

ja
Review №128

MAAAAANNNN!!!!! Guy by the name of Timmy Williams gave me awesome customer service!!! He was well knowledgeable about the questions that I had, his customer relations skills were superb, and he just patient with me (with this being my first time in a smoke shop). Awesome work young man!!!!

la
Review №129

Definitely recommend this one over the others. Very stony strands and great customer service. Ask for Svetlana.

Sa
Review №130

Best place to have e ciggs at good rates

Na
Review №131

Tim was really wonderful he helped us alot

ah
Review №132

Super nice store.Best in town

My
Review №133

This shop has such a great atmosphere. The workers are so helpful and friendly! Kenzie is so awesome. I would definitely recommend coming to this shop

No
Review №134

Great Service and Huge Selection. Tim Was very helpful with helping me find the right product I was looking for.

B
Review №135

My favorite smoke shop in the area! Everybody is so nice and knowledgeable about the products.

Ma
Review №136

Open 24-7. Definitely saved me when I needed coils early before work.

Ab
Review №137

Had a wonderful experience today with Kristin tysm for your time and attention to detail 10/10

ka
Review №138

Love coming here. Hayden always has the best customer service :)

Bi
Review №139

Excellent customer service with Lexi! Will come again!

De
Review №140

Svetlana really help me to get it right! Great choices💯

ri
Review №141

Lexi is awesome! thank you guys for all your help 💙

De
Review №142

Bought a nice hookah at a great price. The staff is nice also!

R
Review №143

Nice place, well lite, decent stock.Best of all, OPEN 25 HOURS.

mo
Review №144

That boy drew and the homie Sam gave me and my boy amazing customer service. Comin back fasho

ya
Review №145

It was my first time coming to this shop! I normally go to the one near my job, but this one was a nice change. Kristin helped me pick out a new flavor (I like trying new flavors that arent too sweet)She was kind and didnt get annoyed by my questions 😂 will def be back!

Ka
Review №146

I LOVE THIS PLACE SO MUCH. I’m not kidding I’m here every week. The people who work here are so nice too! Christen always helps me every time I come in. And they have an amazing rewards system which is really rare for a vape/hemp shop. I get like $10 off every time I go. I highly recommend this place!!

Ch
Review №147

Tim and Julian were great with excellent recommendations, they really helped me out! Everyone get sour apple. Love that it’s 24/7 super convenient👍🏽

Dr
Review №148

Sam at the store was really sweet and helpful ❤️

Da
Review №149

My wife went in to buy a vape and Svet was the one who assisted her. Svet is really knowledgeable on the products. My wife is definitely coming back because of Svet.

Sa
Review №150

This place is the best! Lexi always provides great service!

La
Review №151

Kenzie was amazing! We came in to purchase, she was very diligent in making sure we got what we needed, let us know about the rewards program, and made us feel welcome immediately upon walking in the store! I am very satisfied with the presentation in the store, the vast selection, and the expert help from both her and the owner.

Da
Review №152

Do a lot of business with you guys, always a great experience

Gu
Review №153

Aiden was very helpful!! Awesome shop

Ni
Review №154

Tim was great, very friendly and helpful!

Ja
Review №155

Had an excellent experience at puff love! Tim was very helpful and knowledgeable on the products. 10/10 recommend!

jo
Review №156

Just ask for Sam, she was awesome & was super helpful!!!

SH
Review №157

Mackenzie was a very big help on helping my decision on my purchases- she was amazing will come back soon!!

ro
Review №158

Tim was very good when I visited the store for sone sheesha flavours..

No
Review №159

I was a first-time customer with zero expectations, and what happened was : basically this store/and the associate running it that night, Kenzie, were both fantastic. She kindly, as well as adeptly, and proficiently ran the store almost effortlessly, while also educating customers about any needs/the stores’ history/an earnest opinion on which thing she’d get if she was you, if you get stuck, or if suddenly you go from browsing to waiting to check out. She’d give you just the right amount of information and also let you digest the information, before wanting to get jump right into pick amongst the variety of cool options that are in-stock and transparently, fairly priced. Impressive, wide variety of sleek, unique, and intriguing/affordable products. Amazing service from Kenzie .

Ka
Review №160

Lexi is absolutely amazing and the store is dop

Ju
Review №161

Love this place!!! Great staff and great products 🤩

Ti
Review №162

Yooo this smoke shop is amazing! Amazing selection and pricing. Hands down some of the best customer service from Kenzie! She was able to answer all of my questions and then some. She even went as far as to make sure everything would fit together and that it was what I needed before I left the store. Definitely gonna keep coming back here for the hook ups. Appreciate you guys! Keep up the good work!!

Sh
Review №163

I love her she is so nice such a good help

Da
Review №164

Picked up some extra things for our Hookas

Ad
Review №165

I’ve checked out a few shops in the area and none compare to Puff Love in terms of selection and pricing. The staff is great and Tim was awesome, has given me a few great recommendations in the past!

Sh
Review №166

Place is awesome. Sunday is buy 2 get 1 free disposable

Am
Review №167

I never leave reviews on stuff like this but Christin was amazing, very nice and customer service was her first priority! I can tell she loves what she does and I will definitely be back and I’ll be asking for her! Who ever is her boss needs to give that girl a raise!! 😃

Gr
Review №168

Hello all, I usually don’t leave reviews but I feel like it’s my obligation Bc Christin at puff love in plano was amazing! She was helpful when I didn’t know exactly what I wanted and I appreciate that! They gave a great selection as well!

Tr
Review №169

Kristen and Svetlana are the best people and super helpful!

Al
Review №170

Kenzie was super helpful when it came to finding what I was looking for. I was having trouble remembering the flavor I needed and she made sure to help with finding the one I was describing. 10/10 would come back just based on my experience with Kenzie

Ko
Review №171

Great store , filled with many different goodies you may need for you smoke experience 😉

Sa
Review №172

The only vape shop open 24 hours in my area and the customer service was fantastic! Julian and Tim took great care of me! I’ll be back for sure!

Sh
Review №173

This location is amazing. Payton gives great customer service and was very knowledgeable of the products and process! 10/10 recommend!

Ch
Review №174

First time here and Tim helped me out with a friendly face and helpful attitude. he was very professional when asking for id and I would recommend this place to anyone as its a very welcoming environment.

mo
Review №175

Definitely the best smoke shop around, kira is always a great help

an
Review №176

Very knowledgeable and friendly staff!! Mackenzie showed me some different products and helped me chose the perfect little gadget!! Thanks Again!

Es
Review №177

Absolutely love this place! SO organized & clean. Hayden was such a great help and very informative! 100% recommend coming here!!!!Went back for the 2nd time, and still always so helpful! Appreciate all the recommendations he provides 😊

Ju
Review №178

Was impressed by the wide selection at this shop! Huge shoutout to Kenzie for going through everything with me and helping me pick exactly what I was looking for!

Ke
Review №179

They always have great deals & staff is cool. Svetlana was awesome.

Ro
Review №180

Kira was such an amazing help. I myself am new dealing with delta 8 flower. She answered all my questions with great responses excellent customer service. I’ll definitely be back.

Al
Review №181

Stopped in for a vape and was “blown” away with their selection. Staff was super friendly and helpful

Ry
Review №182

My first time here was a great experience. Malaika was a huge help. I recommend this place to anyone.

Ne
Review №183

Kenzie did an amazing job with her help. Thank you & I will definitely be back to see Kenzie!

Ro
Review №184

I like this place, they are always well stocked and the staff is friendly and helpful. awesome that they are 24-7 now too

Ha
Review №185

Lexi was great! Helped us get some hookah hoses. Good customer service!

Je
Review №186

Highly recommend!!!I’m basically a regular here and always come when either Kenz or Hayden are working. They’re super knowledgeable on stuff and friendly, awesome people. Huge inventory, super clean and organized store and always good vibes when coming here

Gr
Review №187

I just had the best customer service experience I could imagine. I walked in the door and was immediately greeted so warmly by Hayden and asked how I could be helped. I am dealing with the worst chronic pain, and I have not been sleeping for days at a time. I was not sure where to start and I needed a little guidance. Being new to CBD / Delta 8 and Delta 9 I was not really sure what I needed to get for my symptoms. Hayden helped me every step of the way and guided me to make some smart purchases that I cannot wait to try out! I could not be happier with my experience. THANK YOU PUFF LOVE!

Ri
Review №188

This smoke shop is one of the best. they have a huge variety of smoker selection. customer service is excellent too, Lexi helped me find the vapes i was looking for and pointed me towards the really clutch deals they offer. its also 24HRS which is very convenient. i will keep coming to this shop for sure!

Tr
Review №189

Great shop friendly staff really helpful staff! Thank you for exceptional service

Ra
Review №190

Kira was a great help today, this was my first time visiting the store and she helped show us around. 5 star experience will definitely come back, thanks!

La
Review №191

It was an amazing store, had everything we needed, Tim was great in showing and suggesting what we would like.

Ya
Review №192

Great selection, amazing products, and even more amazing customer service! Open 24h which is extremely convenient! Absolutely love this place!

Ja
Review №193

Sam, was amazing, great customer service!!

An
Review №194

Great experience and vibe with Sam who really knew her stuff and helped me out!

Mo
Review №195

Abby helped us look for a hookah set up and we left with one so happy thank you for your help definitely recommend coming here

Ma
Review №196

I would definitely recommend shopping here!! I had a great experience and customer service was great! Hayden was so helpful his the guy to go too, The products here are of great quality

Sh
Review №197

Never been to this place until today. Glad I stopped by, they had a great selection. Mars was great helping us out. She was very knowledgeable on the selection they had at the store and helped us find exactly what we were looking for as well helping us find a couple things we didn’t realize we wanted. Sure glad I stopped by today I think I found my new favorite spot.

Al
Review №198

This is the most wonderful customer service I have ever experienced! Came for the first time to this location from about 30 mins away, and will continue to drive back this far just for this experience and these wonderful people. Wow!

Ba
Review №199

After the experience I had this week at your facility, I will for sure be back. Thank you Christin!!!!! I know I had so many questions. You were very patient and provided information very valuable to me. I will see you again, for sure!!!! Happy Holidays Christin and staff!!!!

Information
309 Photos
199 Comments
4.9 Rating
  • Address:4720 State Hwy 121 #100, Plano, TX 75024, United States
  • Site:http://www.puff-love.com/
  • Phone:+1 469-200-8172
Categories
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
From the business
  • Small Business:Yes
Service options
  • Kerbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • On-site services:Yes
  • Delivery:No
  • Same-day delivery:No
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Crowd
  • LGBTQ+ friendly:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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