Needed 100% Organic VG Juice. And wanted to buy a new Vaporizer to vape it. Store Associate named Panda, could have sold me nearly any device he wanted and suggested the VG Juice they had there. Because Panda wanted to be honest, he suggested I get VG Juice from another source for DIY, gave me their website, name and phone number. Saying he hopes I buy Vaporizer and or parts from them & anything else but for my specific need (am severely allergic to PG) that I should check into a place for it. If this isnt honesty, I dont know what is. I tip my hat to Mad Vapes. We spoke almost an hour. Panda answered all of my questions knowing I wasnt going to even buy anything. This place earned my respect today. Would definitely highly recommend. Very knowledgeable and explanatory about everything Vapor related from Equipment to PG/VG Juices to current Regulations. Definitely a must visit for the Novice & Experienced Enthusiast. Thanks 🐼 !!
They are cool dudes. If looking to quit vaping those are your men.
Super friendly and knowledgeable staff. Good prices compared to other nearby places.
Kure has been my go to vape shop for over a year. Very knowledgeable staff, awesome selection and just generally easy to deal with. They also stand behind their products which is absolutely amazing & appreciated.
Great place for all your vaping and CBD needs. Staff are super helpful, and dont just rush you off like other places. They have great advice and will sell you products on personal and honest opinions rather than just trying to get a sale. Some of their prices could be adjusted a bit, but overall the top favorite vape shop in Raleigh
The entire staff is professional, knowledgeable, and friendly. They have bent over backwards to make sure I was happy any time I needed them to do so. Their products are great and prices are right as well.I cant say enough good things about the New Berne Ave Kure location.
Friendly, knowledgeable staff. My go to place for vape products!
I had purchased a new kit that was having leaking issues. After some trial and error, a resolution was found. Brandon, Preston, and Noah have all been great in helping me out with the issues I was having. They were patient and answered all of my questions no matter how silly they may have sounded. I’ve been doing business there since 2019, and won’t do business anywhere else. Definitely recommend.
Love these guys!!! Helped me out even though they dont have to!! Hooked me up with some really good deals, always kind helpful and always do whats best for the customer. Loyal customer right here!! Never going to a different vape shop. However there is one employee there that has been very rude in the past,. There are two female employees there are two to my knowledge one of them is awesome and amazing the other one, Morgan i believe, is rude and does not take customer service seriously
Friendly staff, great selection, will continue to come back
Great place! We were able to customize our juice since the house juice is made on sight. The girl with the purple hair (did not catch her name) walked us through everything! Cant wait to go back and try something else!
The staff at this location is awesome. Its the type of atmosphere that you can relax in. Everyone is chill and knowledgeable. Price matching and the option for a returns is also a very unique quality. I love Madvapes.
If youre looking for devices ranging from pod systems to box mods, they probably have it. If youre looking for coils for various brands, they probably have it. If youre looking for your next fave all day e liquid, guess what, they probably have it. Give them a call to check inventory or stop on by and pick their brains. Highly knowledgeable and passionate staff. Nice display of Funko pops too.
As always the staff is very knowledgeable and are more than willing to help each guest. I simply love the newly remodeled look of the store. It has a clean, comfortable, and inviting feel.
WOW....! Been a Vaper for a while and have been around the country to a lot of Shops. This shop was hands down one of the friendliest and helpful shops I’ve been in in a while. Helped resolved an issue I was having and very insightful. Excellent selection of ejuice and had everything I needed on hand plus more I can get later. Great shop excellent staff and setup in store. Glad I stopped in and look forward to getting back, soon.
William took great care of me! super friendly and informative. the store has an amazing pop funko collection too!
They are very knowledgeable when it comes to vaping. I’m a beginner with vaping they told me things about vaping I had no clue about lol. But now I understand it all. The atmosphere is really chill everybody there is real chill. Shelby helped me out a lot, especially with the in house setup. Very helpful and I really thank her for it. Go check them out.👍🏿👍🏿👍🏿 Just went back today to upgrade to a Vaporesso Swag 2 so far I Love it. It’s very nice, Big help from Brandon also very knowledgeable. He helped me do a in house setup because I’m kinda a newbie to Vaping. Made me a custom Vape Juice taste great also. I recommend anybody to go to them. This is my go to spot it’s awesome. Will be back soon...
I live over an hour away so I called to make sure what they had in stock. Store was very clean and Brandon was super helpful. I was able to find what I needed on sale which was a plus. I recommend this store and looking forward too my next visit
Every time I go here Im always greeted with the best most friendly greetings. Awesome people. Always willing to help you when in a pinch. Not just some store pushing sales! I drive past 2 other vape stores on the way to Mad Vapes,45 minute drive, because of their amazing service!
First time in the store, the staff were very knowledgeable, friendly, and helpful. Definitely felt like walking in a stranger but not left out- it was as if I was respected like a regular from the start.Bought a couple of coils and a perfectly mixed bottle of MaxVGGot home, and I have a problem with the coils I had purchased, they were not working with my tank, so I gave them a call the next day, and spoke with Chris, panda, the manager.He was absolutely willing to replace or refund the item if it was faulty, his customer service in that regard was perfect.But he really went above and beyond, and took the time to try to troubleshoot the specifics of my problem over the phone. He spent at least 30 minutes going through option after option that might have affected whether the coils I bought worked or not.He helped me figure out the problem, I got a solution, which is what I wanted more than a refund, or a replacement, and even has improved the function and longevity of my device. And Ive definitely learned something along the way.The store, the staff, the management, the products are all the best I have found in the many years Ive traveled and been to different shops.Some shops might have a better vibe to sit around and Vape with coffee and fancy expensive liquids, somewhere only interested in the regulars, but almost all of them pale and comparison to the consistent knowledge I find at every Mad Vapes, and expertise in the staff, and you cant beat the options for liquid, from premium, to Max VG, an incredible flavor assortment, and the prices are actually the most reasonable I have found on the entire East Coast.Im sold on this store because of Chris, Ive been a fan of Mad Vapes for a long time, but Ive never been so impressed with every aspect of my experience with a brick-and-mortar Vape shop like I was today.Go in, and whatever your need is:from needing to learn and begin your transition from smoker to new first time convert- or even a four year veteran that just wants to experience a quality product and respectful experienced knowledgeable staff.I can guarantee you will find what you need at this store.Happy Vaping!
The Store Manager here is friendly and knowledgeable. He takes the time to make sure you are getting a device that suites your needs and then shows you how to use it.I love that you can create whatever flavor that you want in the nicotine level that you prefer.I would recommend this location to anyone who vapes or is looking to start vaping.
The store is great. Wide variety of juice including salt nic. Panda is the Best store manager in the industry. He has been working with me since I started Vaping. Mad Vapes is lucky to have the knowledge that he brings to the table.
Best vape shop around the 919 area. Chris is great and the staff is just as helpful and knowledgeable of all products. They will lead you in the right direction for what will work for you! If you a vapor, you know not everyone likes the same thing or in the same transition process. This crew will get you what you need!
I love love love this place! The staff is by far the nicest that I’ve ever dealt with in any retail establishment. They make you feel like you’re old friends and their knowledge of all aspects of vaping is impeccable!
This MadVapes Shop is The Only real one in this entire town.They HAVE everything. They KNOW everything ( they keep in fixing things I screw up or teach me what Im doing wrong).The prices there are incredible. They have the right one for the best price for all experience level of vaping people.Noah is awesome. He is ALWAYS SO busy on Sundays. I wish they would schedule someone to help him on Sundays. He does the best he can and somehow helps everyone. He gives everyone his utmost attention.Noah is our FavoriteYet all who work there are GREAT.Dont mess around with other Vape stores. MADVAPES is the BEST.
Im not even sure where to begin, but this store is great. The manager, Chris, is one of if not the best manager of a retail store that Ive ever met.I first met Chris while he was managing a competitors store (this is relevant, I promise) and he made an effort to remember what my favorite juices are and to learn my name. Chris and I clicked and slowly started talking about other things and he made sure that I had an enjoyable experience.I learned that Chris had began to manage the Madvapes in Garner, and since Chris had made such a positive impact on my shopping experience, I literally took my business to a place that I had never really shopped before.Long story short, Chris is such a personable, knowledgeable and helpful manager, that I stopped shopping where I was used to shopping and I changed my main store just so I could go see and talk with him.To add to how highly I think of Chris, I live in Charlotte. I travel to Raleigh frequently to visit in-laws and to work. Most times I will try and plan out my trips to buy juice, wire, coils etc just so I can go to the New Bern Madvapes to see Chris.Chris has always been more than helpful to me and answered any question I have no matter how silly, stupid, or funny seeming they sound. Ive seen Chris do the same things for countless other customers. Every customer that comes through his door he makes sure their questions are answered and they have everything they need.This also leads to his Co workers that work under him, they have all been very helpful and Ive seen them all do great and I assume that Chris has been a big influence on that.To sum this all up in a few words; come shop here. Simple as that. Chris and the rest of his team will take care of you. I could go on and on but I dont need to. Go in and see for yourself how well put together the store is and how well managed it is.
I always get great customer service every time I visit. Staff is very knowledgeable, eager to help, and their in-house made liquid is very good. I recommend them to all my friends and family.
The store is nice, people are great and they will mix the juice for you so you can get whatever you like. The issue is with the devices... I wouldnt buy from there. You can ask them because they are knowledgeable, but definitely buy online
Wow!Im a MadVape Customer for life!My Smok G-Priv 2 510 thread broke and I went in and talked to them and left with a new mod.They are awesome.Smok has a great 6 month warranty.Ive bought quite a few of vapes here and from now on Ill be going to them more.Wonderful atmosphere
Ever since I found this place I havent been anywhere else since for my vape products. Friendly staff, excellent customer service, and they warrantee their products! Definitely a satisfied customer!
Came to Raleigh for a family emergency and my mod died. I went to this location as it was the only legitimate vape shop in the area to find a replacement. I was previously told by a reputable source that Smok as a whole has the same inherent problem that I was experiencing. Spoke to a guy there by the name of Chris (shop manager) and he informed me I had the v1 Mag and they fixed the problem.He is by far the most knowledgeable person Ive ever met in a shop in all my years of vaping. Chris didnt just educate me & find a replacement device he made me feel welcome, though weve never met, and even made me laugh which given the reason I was in Raleigh made a HUGE impact on me. Not only is he great at what he does he seems like the kinda guy youd wanna grab a beer with and hang out. PLEASE stop by and see these guys you wont be disappointed. Side note: You cant miss Chris; he looks like Gimli from LOTR but way happier
Very friendly and knowledgeable staff. Great assortment of products. I have been to many vape shops and have found these guys to be the best, hands down.👍
Hands down best and cheapest Vap shop I been in. The guys there very knowledgeable able the products. They really care bout there customer cause they take some time to get to know you and member your name and you favorite juices
Nice enough people but no need to go in unless you know EXACTLY what you want require ABSOLUTELY no sales assistance. Also know what flavor of juice to want and dont expect to be able to taste anything as it burns... all you wil get is a drop of juice on your finger which taste nothing like it will when you vape it. Headed to misty mountain to actually test and try VAPED flavors
Knowledgeable staff, excellent assortment of products, their in house made salt nic vape juice is the best Ive ever had.
Best vape store I’ve been too great customer service great prices great juices. Chill spot to hang for me and my bros. Very spacious to do tricks
Terrible service since this store was bought out. The hardware is a total rip off. They mark everything up and are good at convincing you otherwise. I would go back to avail before stepping through these doors again.
I would give 10 stars if I could. This place is amazing. Panda (Chris) is so professional. He helped me fix my vape without having to buy a new one. Wont go anywhere else
Went to get coils and learned more about vaping than I ever expected. Ive been doing it all wrong. I didnt catch anyones name but my mind is blown and I really appreciate the care I got as a customer. And I will be healthier for it.
Best shop around. Workers are great, very knowledgeable and friendly. The manager chris is the best ever! Great variety of anything your looking for
Had issues with another vape store..came to see Shelby..was very very helpful. she made my stress disappear. Great asset for Madvapes..I am shopping here from now on.
It was ok, guy very knowledgeable but filled with vapers if your not comfortable with this type or new to vaping it could be off-putting. No way to taste the flavors so pray you like what you buy. With all that said Id come back.
Chris does great work of educating novice vapers as myself. Geoff does great work of salesmanship and educates buyers on what. Mods are good for them.
I went to get some juice today and had a great experience! Alan was nice and knowledgeable and pleasant! I love this place!
Awesome place with a cool team happy to help everyone. Though lately it seems their juice selection has gotten much smaller.
The ejuice that they made based on their recepies really taste like vaping VICS unless you have a cold i will not recomend this place for their band ejuices. Mine buble gum flavor taste like ethanol a good way to lose some money !
Great customer service, and knowledgeable friendly staff. Good prices on good products, and the juice brands they carry are amazing!
Friendly staff and helpful. Eager to educate those that are trying to get away from cigarettes.
When I came in, the workers were gaming and building on drippers. Nobody carded me but I was also with a regular. No salesmanship whatsoever, convenient for those around it but quality over quantity always.
I am not a pro-vaper but these guys helped me out. They took the time to describe the different juices and what they have in them. I would definitely recommend them to anyone wanting to vape.
Thank you so much to the lovely gentleman working the shop today you saved my whole day! Really great experience and amazing prices!
Staff is very knowledgeable and helpful. If youre a newbie and clueless about vaping but want to try it, these guys are the ones you want to go to!
The best Vape shop in town!! Love the customer service. Im going to call it Vaptomer Service© Everytime I shop here I learn something new! The staff is amazing at all of the Madvapes I have shopped at
The staff is very friendly and knowledgeable. The new drip wick line is da bomb and the store manager is top notch.
I went in to madvapes on new bern ave. & a employee named Chris helped me fix my mod . It was great service . I’ll definitely be going back !
This place is the best very knowledge about everything place is clean & great place the energy is so inviting love love it !!!! Geoff & Adam are a huge asset the the store ! Thanks will tell everyone about them !!!!!
The people here are amazing, they will help you find exactly what you need and help you as much as humanly possible. Whether you are looking to start vaping or find something more powerful this is the shop for you.
This shop is amazing, the employees are friendly and knowledgeable especially the manager Chris and Jeff This will be the only place I go.
The employees are very friendly and helpful with all the vape stuff this is the only vape shop I come to no where else
Friendly staff, a great selection of e-juice and accessories, and a good vibe/atmosphere.
Know their stuff. Great staff. Love coming here all my vape needs.
They are super friendly. The place is dope asf, and their prices are affordable. Best place ever!
Awesome customer service very friendly, great people!!! Best vape store in Raleigh.
Great place to get top of the line products, friendly asf staff. Always willing to come back
I love this place! Chris is super helpful and always so welcoming. Its the only place Ill go
The atmosphere is amazing, the employees are very knowledgeable and its a very chill spot to just hang out #VAPELIFE ✊🏾✊🏾
Staff is good
Selection is decent but the hours are terrible. Feels like theyre never open when I need to refill.
Friendly, chill, and knowledgeable staff. My favorite Vape store in the area
The guys know their stuff, and the juice bar is AMAZING. Definitely recommend at least stopping by.
Most unprofessional vape stpre ive ever been to. Employees dont know what theyre doing
These guys are awesome. Always helpful and very knowledgeable with the stock that be they have
2nd time in the shop.. Eff the reviews.. Just GO! Best customer service in the area...
Really helpful staff that last couple of times i have been in. Awesome deal on Tuesday
Friendly staff always help you find what you need not what they want to sell. Great guys
Wonderful, kind, knowledgeable [and patient😉] peoplegreat pricesalways a lovely experience
Great place great prices and the people that work there are always nice
Friendly staff, great environment love Electra vape, faithful customer here!!!!!
I got lectures about vapes, they wouldn’t sell me anything without my phone number, and the ejuice was crazy expensive
Awesome staff, great prices, quality customer service.
Very helpful they now have my business for good completely awesome
Saff is very helpful for beginners and friendly.
Very nice place and great customer service
Always get a nice welcome walking in. Very nice group of staff.
Great selection of vaporizers and liquids. Friendly staff.
Great staff there very knowledgeable and friendly
Great place and Excellent Service, Always!
I like here they have everything on different flavor
Great place great people and very knowledgeable staff!
Great store, fun staff and knowledgeable.
Horrible service. Did not want to waste time mixing anything.
Zack and all of the guys are awesome sauce!
Staff is always friendly and informed.
In and out. Vending machines and all
Under great new management!
I love it, these are my friends
Great customer service!
Its okay. You get what you need and get out.
Kim been really helpful
Great store for vapes!!!
Wonderful, helpful staff!
Outstanding customer service!
Love the house juices
Awesome custom service
The best
Great service!
Hot sales girl
Super cool!
Great shop
Great