I don’t normally do reviews but this place is great, Niko is super helpful and knowledgeable in the products they carry, and go out of their way to make sure you’re happy with your purchase! Best prices I’ve found on juices. I can’t recommend them enough
Bought a lost Mary black mint vape. It was sealed up but when I opened it the color of the vape was wrong and so was the flavor. Knock off vapes?
They’re always going above n beyond with customer service. No matter who it is they’re always great to talk to there!
I was here earlier and the lady who was was working is full of attitude acting like she don’t wanna be there. As i was reading the other reviews i noticed i’m not the only one who feels like this. The guy that works there is super friendly, and helpful. I suggest finding more employees with that kind attitude.
Great customer service (personal & friendly especially the weekend gal), fair value pricing & options galore! They are an AUTHENTIC authorized vendor of REAL OPMS (be careful lots of local nice looking shops have counterfeit out there!). Easy parking, great convenient hours. Happy customer!
The customer service is always great but if you close at 10 o’clock then please close at 10 o’clock and not 9:55. I sped from work to come over and got here at 9:56 but lazy dude with the glasses walked to the back like the customer was the issue. IF YOU CLOSE AT 10 THEN CLOSE AT 10. IF YOU CLOSE AT 9:55 then change your open time to 9:55PM!
Most excellent smoke shop. Courteous friendly staff who are knowledgeable and helpful. I shop here regularly and I do recommend Venice Smoke shop.
Quick little five star review for my favorite local vape store - quick, friendly staff and good inventory.
Alexandria & Nikko are the best. They always have me ready just as I walk through the door. Always charming & nice. Im glad we have this smoke shop close.
Great customer service, great selection and friendly staff. Havent been let down, and Ive got the impression I wont be let down going forward.
I WILL NEVER go back to this place ever again. Last week I went in to get something for my fiance. I had my 3 year old son with me. I was trying to be in and out. He was distracting me. They did not have what my fiance asked me to get but they had an alternative which the girl assured me was exactly the same and would be just fine. Again, I was trying to be in and out and I know nothing about the product he asked me to buy. I had to trust the sales girl. I called him and he said it was not what he needed and asked me to return it. I went in to do a return and the sales girl said all sales are final, we dont do refunds, exchanges or returns. THERE IS EVEN A SIGN ON THE REGISTER! I had my child with me! I can not exactly run errands without him. She watched me chase him around. She knew I was distracted and yet she somehow expected me to notice her index card on her register? She was rude, nasty and a total space cadet. A lot of the time he would go in and they wouldnt have what he needed. It just isnt worth it. Dont expect them to care.
Super friendly, helpful, and honest staff, and a good selection of products. Can’t recommend this place enough!
Awesome place, and the girl and guy who own and work here are the best. Its my go to smoke shop and everyone should support their business
Overpriced the staff is rude and racist!Unless you want to be treated like garbage don’t come here.
The STAFF is what keeps me coming back- they are PHENOMENAL! I haven’t seen better prices and selection elsewhere, but I’d still come here even if that weren’t true!I spend a lot of money at this type of establishment so I’m picky about who I give my money to and there’s no place I’d rather hemorrhage money into❤️🧡💛💚💙💜
The two people that work here are literally amazing, best smoke shop to come in forsure. their always in a great mood and always good to talk to & ask questions if needed; their super helpful. this is the only store i go to, i will always be loyal to venice i’ve been going here for like 5 years and i haven’t gone somewhere i love them
Went there around 9:00 for a Grape Supreme e-Cig. The guy behind the counter was eager to help me, answered all of my questions, etc. I told him I just moved nearby, he was happy to hear and invited me to go there again. Perfect experience, I’ll definitely be a regular there.
I really suggest this place if you are in st Augustine and need a late night vape. My husband really enjoyed the vapes and torch. I do suggest that you do better with answering the phone. I didnt get the female name but she was patient and very helpful. Love it.
Amazing time at Venice smoke shop! I went in not too sure what i was looking for and the girl there was supper nice about it. (Alessandra was her name?) she helped me pick out products with extensive knowledge and even let me smell a bunch of the sample vape juices! Besides being able to professionally help me with my purchase It was clear the employee cared for me as a fellow human! Defiantly check this place out, they have a huge selection and good employees.
This place is awesome come here everyday. Customer service is always a 10. Greeted with a smile , and a welcome makes me feel as I’m at home with no socks on.
I love this place, employees are so friendly. Love our small talk conversations and how they know exactly what I get. They have ordered what tobacco I prefer and smoke (anything mint). Prices are great, I recommend everyone going to buy from them. They have my business!!
The staff is very knowledgeable and extremely friendly. Prices are more than fair and they have a good variety of products!
They’re quick and convenient! Store is well organized and visually appealing. I was greeted by a friendly professional and taken care of instantly. They are well stocked and have whatever you want. That’s much more than you usually get from a smoke shop!
Need to get staff that wants to help EVERYONE, just not regulars. The young man today, just wanted me out of the store, when checking me out he was already getting items for the next customer. I will NEVER shop here again. Customer service sucks.
Worst customer service I’ve ever seen! Came on Monday at 11.25 am and I specifically asked for certain products and was told they are in stock, when I arrived the product wasn’t and when I explain to her that it was not what I asked for she stated that they are all the same thing. All of that interaction without a single moment of eye contact and in the rudest manner. Her presentation was awful. Whatever you do do not go there.
Unprofessional and have no knowledge of their products. Then when they sell you the wrong product, won’t honor an exchange or return of money. Basically pulled a legal robbery on me. Will definitely be spreading the word to everyone local not to do business here.
Great customer service and great advice in flavors! The guy working was super cool and would definitely go back again!!
Ladies and gentlemen. I have found by far the greatest smoke shop onThe East Coast. I think that for a couple reasons. But the number one reason was by far the great woman that I met that was working there. I’m the worst with names. Angelica, Andrea, Angelina, I’m so sorry. She has a beautiful name that starts with an a. Either way she was extremely helpful! She helped me understand the laws a little bit better and she help me find what I was looking for so that I could enjoy my vacation a little bit more! I greatly appreciate your kindness and if you ever want an endorsement for a human being I fully endorse this human being for anything.
Employees here are very friendly, service is excellent, and they have a wide variety of products. Highly recommend
So I picked up a vape from baymeadows smoke shop over on the south side of Jacksonville and Ive had nothing but problems with working with them as in the vapes and then 2 weeks later my vape just stops working $80 down the drain so I stop by then a smoke shop and Nico who works there and probably has the best customer service Ive ever experienced help me out big time and Ill drive 30 minutes from my house just to go to this smoke shop from now on I really appreciate the help......So update the kid at baymeadows smoke shop made it right an he didnt even have to he is super easy to work with an now I have two smoke shops that Ill go to an I doubt Ill go anywhere else I really appreciate both these employees from different stores both are awesome people an I will definitely recommend either of these shops 👍👍 2 thumbs up for both Venice smoke shop an baymeadows smoke shop
Sooo rude! Threatened to kick me out of the shop for referring to a piece using the wrong terminology. If you’re new to medical marijuana or a seasoned user that wants to ask questions or not be judged take your business elsewhere. I will never go back. Unbelievably rude service. Wouldn’t be surprised if the positive reviews were sourced in-house.
Best selection in town, staff is so personable and friendly. Save your time and shop here first. They have it all.
Venice is a cozy, relaxing shop with very reasonable prices. I wish I could remember her name but the young lady helped me and was very easy with me because I can be over whelming. Overall it’s a great choice. Plus the had exactly what I wanted Haha 👌🏼
Awesome selection, the clerks are always willing to help and answer questions. I come here once every week and never come out disappointed
Always on point! Fully stocked, great customer service and so far the best prices for most vapes. :)
Always exceptional service and give me exactly what I ask for definitely my favorite shop would recommend
I love this place. Great prices and awesome products! The staff is very nice and helpful. Not a better shop in St. Johns!
Been coming here for years, always fantastic service, good selection on vape juice, and hookah tobacco. Definitely would recommend stopping by.
The have the best prices in the area will a very large selection of products. And the people are great too!
Good experience, friendly staff and always has me out the door in under 5 minutes.
Amazing customer service, always friendly faces when I come in and very respectful
So I know people go through things from Time to time but every time I go in the girl who works there just acts like I’m bothering her very bad attitude never smiling just awful customer service
Homie behind the counter every time always hooks me up I come on he always gets exactly what I need I come to Venice just for the employees
This was one of the easiest trips Ive made, the girl was friendly and knew exactly what I was looking for. And recommended new things to try. Fast and friendly perfect combo.
Best vape shop around town!! Super friendly staff and always have everything you want and need.
Just moved here and the last vape shop I came from if they sold anything that had a issue they would be more than glad to fix it but not this shop they sold me defective pods and when every I should them that the pods didn’t work didn’t say anything such as sorry or I can replace those pods for you told me I got no discount.....NEVER COMING BACK to this shop
Love this place. Awesome service and the woman with the long brown curly hair is amazing. Great customer service and goes above and beyond for her customers.
Great customer service. Best place to get everything.
Def my go to shop ! really big selection w great prices
Fantastically helpful staff, always point out helpful signs regarding their policies clearly.Could not more highly recommend a smoke shop for a good selection and great atmosphere
Awesome staff, convenient location, and always have a really good selection!
The girl that works there is rude and high all the time. About time you fire her and get someone who appreciates their job. She’s the reason you are losing customers.
Both the regular employees, alesandra, hopefully thats right and nice are both respectful and helpful I recommend to all
Apparently I’m not cool enough to shop in this place I took my son in there to look at some zippo lighter‘s and the girl was just totally not like she didn’t even want to help and no and raised her hand at me like to pause whenever I try to look at the zippo lighter‘s so I won’t be shopping there again,.
Got my hubby a cigar just because I love him. The person behind the counter was very friendly and helpful.
Just stopped in with a friend and, I think Sofia is her name, she was super nice and helpful. 10/10 recommend.
This is my absolute favorite smoke shop!!! Never disappoints! I would give 10 stars if I could!
They dont carry Crooks Cigars as implied by the manufacturerBut a Great neighborhood 🍃 store
Extremely weird and frustrating male thing employee. Like he’s soul irking. Irritating and rude.
Very friendly very helpful. Large variety of everything you might need your One Stop Shop if youre into what they sell, I am
Great selection, always friendly, super healthful. My go to
Everyone here is so friendly and nice, 11/10 literally every time I go in!
Every employee has been amazing and have great relationships with them. Great smoke shop, great people, and great vibes
Place has everything and staff is cool. Definitely recommend!
Great spot. Always reliable and great staff through and through.
Wife was hit on by employee and its ridiculous that she cant even buy a vape in peace.
The girl is very helpful she is always so helpful with picking new devices
Best smoke shop around!! best customer service & selection of vapes/disposables!! COME HERE FOR VAPE NEEDS!!!
Nice staff, very friendly and knowledgeable.
Every person that works here is not only helpful and knowledgeable, but also kind 😊
Walked in and got told to leave immediately because the lady didn’t want to service me. Didn’t do anything
Incredibly over priced and horrible customer service.
Hottie behind the counter is super cool and helpful. Dudes mad cool as well. This is the only smoke i go to.
Great place. Good customer service
The absolute worst smoke shop in town..Yes another girl behind the counter..I went in hoping it wasnt the case ..terrible...when this shop closes the owner will know why..
Best place to get juice for salt nice and the best customer service on cr210
The young lady working was either drunk or high on drugs mumbling the whole time couldnt understand 90% of what she said and could not care if she made a sale or not will not be returning to this store!!!
Bought 8 Ooze vapes in last 43 days bc they quit working and they wont even assist as to why, and the girl there last time was rude and unwelcoming!
Not how you should operate a business. Go somewhere else.
Great selection and wonderful staff! :)
Great shop with huge selection.
This place is dope great customer service
Y’all aren’t open at 4pm on Sunday? It says y’all are open from 10 am - 9 pm on google but no sign on the door or anything.
Great customer service and tons of vapes
Went there about an hour ago lady was totally rude and on top of it I asked for 35 nic and when I got home it ended up being 50.
Niko is the best ever and they have the best prices 10/10 would recommend
The staff are Awesome, and very helpful.
Nice shop with solid prices. Highly recommend
Staff is super nice and helpful!
Friendly staff with good prices
Awesome variety to choose from Fast friendly service very professional
Great place!! Good people!! Cheers!!
Amazing service! Lots of options
Great customer service!
Do they ask for your ID when your wanting to buy a disposable?
Great selection and friendly staff
Great shop, best selection of disposables
Wonderful customer service
Great staff and great prices..
Great place friendly people
Owner / Manager is a Very Cool Guy.
Decent little smoke shop hopefully puts Fusion out of business
Great place , great customer service!!!
Nice staff
Great selection and staff....
Good friendly service.
Great employees
Quick helpful and friendly
So friendly!!
Was a pleasure.