La Cantera Resort & Spa

Came to celebrate a birthday and everything was phenomenal. We stayed on Seven (adults only floor) and loved it. It has light snacks for breakfast, during the day, and happy hour 5-7. The concierge service was amazing. Everyone we encountered at the pool, walking, bars, restaurants were courteous and happy help. Dinner at Signature was out of this world! You must reserve ahead of time. Our reservation wasn’t found but they were able to still accommodate us. It was a wonderful birthday weekend and can’t wait to return!

This is a beautiful resort that provides exceptional service. I believe they meticulously hire individuals with great personalities and stellar service. Everyone we encountered here was extremely helpful, always smiled and gave eye contact when speaking with us. Carlos was one of the most memorable staff members. He assisted us with our belongings and checked in on us frequently throughout our visit. The staff at the front always greeted everyone passing by.The layout and design of the place is stunning throughout. The restroom stalls on the lobby floor are very clean and spacious. There are numerous places to eat on site. The lobby area furniture is comfortable to sit in and their courtyard has a beautiful view of you want to eat breakfast out there.As for the rooms they are a bit outdated. They are not as impressive and the queen size bed I slept on kept making noises when I turned throughout the night or got up. Everything in the room worked, but again the rooms could use some renovating.The pools were phenomenal. I had the opportunity to enjoy the infinity pool all to myself early in the morning. Its a very nice and picturesque view from the pool. The kids had a fantastic time in the other pool and they also enjoyed using the self tanning booth. They offer towels and cucumber water at the counter next to the pool, which is very convenient. The pool area was not crowded when we went and that was also a plus.The hotel offers Smores night each evening and it was a hit. The fire pit can be extremely hot and face scorching. But the experience was fun. Remember to get your supplies in the shop next to the pool. The kids pool area was closed off during the time we were there.There are so many different viewpoints at this resort to take numerous memorable pictures. We did not get the opportunity to try the food on site as we were out most parts of the day.You have the option to valet or self park. If you decide to self park, you can pay online per their signs.

We have been coming to this place many times in the past 5 yrs. This is one of our favorite spots. Three different types of pools. Kids pool with slides to a large infinity family pool to an adult only pool. Food is great and the pool side food and drinks services are exceptional. It’s always a bit crowded which is a good sign. The terraced garden in the back is awesome with great scenery. The general service can be a bit different depending on the time of your stay. During the summer there is a lot of college kids who don’t have the proper training on customer service. However this is not a unique problem to this resort and we will have to deal with this problem anywhere we go these days.

This post is solely for the main pools and the Loma spa pool. Let me start with the fact that I love the property, but have struggled to want to go to La Cantera and take advantage of your beautiful pools, simply because the pool service at every pool is terrible. The last 2 times my husband and I have a spa day, during the week, there is one person servicing the spa pool and you see them maybe every 30 minutes (if youre lucky). I figured that was just because it was a weekday, and so I assumed La Cantera must have more pool staff on the weekends... especially during the summer. Today, on a Saturday in August, my friend and I were at the adult pool and there was one waiter for the entire pool. It took over an hour to get our food we ordered and my friends Rose was completely melted and just water when she finally got her drink. Please please please start having more staff at your pools. We even went to the pool bar to speed up service and the guy was not friendly at all and told us we couldnt order food at the bar, we had to order food through the singular pool server that was already completely overwhelmed. Also, for as nice as a resort as La Cantera is, I still dont understand how theres no music playing at the adult pool on weekends. Most people are going to enjoy the pools and at this point its not worth the price you have to pay, for the pool service/ambiance that is offered.

What a fun resort tucked into San Antonio. Great for a 3-4 day getaway. Pools are fantastic. Haven’t golfed there but I assume the courses are very nice. Service is excellent. Everyone is kind and helpful. Pool side food was great. Which most of the time other places. It’s not. The resort itself is really beautiful. The restaurants are all good. Breakfast buffet on the weekends is top notch. However, not sure I would go again as the value isn’t there to take a 6 yo. Need to raise the eat free age. The rooms are nice. They are clean. But a bit dated. The bathroom is nice and clean. But could really use a walk in shower. Overall, still a great place to take kids. Or for a grown up weekend. They do have a very nice adult only pool. Or you can roast s’mores with the kids each night.

My wife and I really enjoyed our stay! Beautiful resort. Love the views of the hill country, the resort grounds and the infinity pool. The staff took great care of us and made us feel welcome. Our suite was beautiful and luxurious. Sweetfire Restaurant, located inside the resort had great food. We enjoyed working out in the gym and swimming in the adult pool. We also took advantage of the free shuttle to and from La Cantera Mall which is very nice!

Great location and views. Very pretty and luxurious, even though it can feel outdated at times due to its aesthetic. It can lack in the entertainment department, not many activities to do inside the hotel aside from eating, drinking and taking a swim. The pools are gorgeous, though.

This place is very nice and welcoming! Definitely recommend staying here! Very nice staff and extremely clean rooms and the pool is absolutely amazing! Keep up the great work! Ask for local places you can eat they have all the recommendations! Will 100 percent be back more than once. Oh and the golf course looked in fantastic shape!

This was my first experience traveling for business. The resort was amazing. The restaurant options were fantastic. The views were incredible. The staff was engaging and friendly. Even an attendant handling bags asked me how I was enjoying my stay and asked if I needed anything. Nature trail was also a nice escape.

To say I am disappointed is an understatement. After having my travel agent book La Cantera for my first Texas staycation I was looking forward to a relaxing 5 days. Well upon my arrival painting in the mail lobby was occurring and is still happening. The smell is nauseating. 1st disappointment was the outdated room in need of serious upgrades. The furniture was scratched, the bathroom tile is discolored and the fixtures are literally rusting. I was willing to overlook it as the grounds are beautiful. I had a great view and it was not so crowded so the pools were relaxing. Well after coming from the pool and showering I was greeted by a roach in my bathroom. I should have checked the reviews from last month to see its not the first occurrence. I called the front desk twice with no answer. I packed my bags to check out. Brandon who was at the front desk only wanted to offer a new room and a resort credit. No thank you. I do not want to stay in a hotel with roaches. He then told me they would have to investigate to see if I indeed had a bug or infestation and determine if I am eligible for a refund but would need to go through the 3rd party I booked with. I have video and pictures. I NEED A REFUND for the remaining nights. I left realizing he did not check me out but received my keys and bracelet you need for the pool. I returned and spoke with Mr. Garcia to let him know the issues. He was very apologetic and checked me out and let me know the process. I am waiting for them to refund the balance to the 3rd party. No one should have to endure pests in a luxury resort. I hope La Cantera does the right thing. I would not stay here until they upgrade and get some pest control services. It is not worth the $$$$ at the point.

A beautiful resort inside and out!! Very much Enjoyed the very tranquil courtyard. Great spots to mediate as well as amazing areas inside to relax.Our room had incredible sunset views too! Where the experience took a dive is when you take a shower. It takes at least 5 minutes for the water in the shower to warm up. Such a waste of water. No bueno.

Missing the Great Old Touch and the Room Basics not there for $$$$$ Did not expect that, Breakfast Excellent but again missing the Basic no help you are on your own start from finding your salt & Pepper ? Not enough help poolside excellent service (Adult Pool), Lunch and Bar watch your Bill before you leave.Not the same Old, Courtesy room extension Ridiculous 1hr extension then you run the tab even after changing the room keys ???

The resort was amazing. Was there for a corporate event of a 3 night stay. The minute you pull up I was greeted by a very friendly bell hop. Check in was quick and easy, woman at front desk was nice and helpful. Explained the layout and answered any questions I had. During the event the food and hospitality were 5 star. The rooms were just the right size, beds were comfortable, rainfall shower was perfect at the end of a long day. Everyone was friendly and helpful. And the views around the hotel were spectacular. Definitely a place worth staying.

First the good: the grounds are STUNNING and well maintained. There’s tons of little seating areas outside that are situated so it feels like you have the place to yourself. I’d say this facility specializes is weddings/events more than vacation/spa experiences but the staff are friendly and quick. There’s a lot to do And the location cannot be beat.For a hotel that could have easily been too stuffy for kids the staff and facilities were very accommodating to rambunctious pre-schoolers.Now, the rough:Rooms were large but for the scale of hotel I was shocked at how dingy, old, and bubbling up the carpets were. There was also a mysterious white dust on the window side of the curtains which my Childs found in 5 seconds flat.The food was mediocre and every single order we made all weekend had at least one thing wrong with the order.Asked for champagne to be sent to the room, never arrived.They tried to double charge me room rates and when I pointed it out they tried to fight me on it at first.

This was our first visit to La Cantera. I came with my husband who was attending a work seminar. It feels like it is well-managed but we didnt use many of the hotel services or amenities.The reception staff was warm and welcoming. They were able to accommodate my husbands request for a room closer to the meeting rooms than where we were originally booked. (He had a foot injury.)The grounds of La Cantera are extremely well-maintained with flowering, water-wise plants like Esperanza, Mexican Bird of Paradise, Texas Sage, Oleanders, Mountain Laurels, Salvias, & other Sages, punctuated by lush green grass lawns with various seating areas mostly in shady spots under trees and covered pergolas. It was just lovely to sit and watch the sun set, even in August!The valet service is excellent - they use a texting system to call up the car and its extremely efficient. After the first time you call for your car, just copy and paste the valet ticket number in the same text thread and your car is pulled up in about 5 minutes.The valet manager was also accommodating when I asked if we could keep the car in the covered parking (there were plenty of open spaces at the time I asked) for a few hours because we had musical instruments in the car and we had already checked out.There are NOT as many kids running around here as there are at the Hyatt Hill Country Resort, which I find is a plus. Although this IS a family-oriented place and I saw kids at the pool and some in the lobby, they seemed better behaved here than at the other place I mentioned.The only complaint I have - and the reason for only four stars overall - is that the restrooms that are closest to the lobby are kind of a hike and they are not well marked. I could not find the restroom and a very kind cashier at Henriettas Market helped me by leading me directly to the restroom, which was around a corner. She shouldnt have to do that. The hotel should have better signage, signs that can be seen from a distance down the hallway, pointing to the restroom around the corner. Overall, I thought it was a bad design for Lobby restrooms that could be made better with one or two more strategically placed signs (a renovation to put bathrooms closer to the lobby would be even better, of course).We will be back to La Cantera, despite the lobby restroom situation, lol!

Absolutely stunning resort with great views, amazing food and fabulous service. The rooms need a bit of an upgrade given that we are paying quite a lot. But everything else was fantastic. Watching the sunset from the infinity pool was definitely the highlight. Will be back again soon!

The staff here was horrible! We came here for my niece’s prom pictures, which was pre-coordinated with one of the young ladies prior to arrival. There were other teens there doing the same thing. The only difference was the color of our skin vs theirs. We took pictures in the front foyer then were told to it would be better to go by the check-in desk from the same young lady my sister coordinated with. When we got by the desk, NICK (refused to give last name) was EXTREMELY rude and talked to us very disrespectful stating we couldn’t be there without approval, even though we told him we were told to go there. He then proceeded to tell us we to hurry up and get out of the way in the NASTIEST manner which in turn led us to ask what his problem was. There were customers walking up and admiring our niece’s dress and photos and complimenting her and NICK continue to be rude in front of the customers to our group so we went outside. As we started to head outside, security came and decided to talk with our sister who had to relay for a 3rd time she coordinated with one the ladies who worked there. Mind you this whole time, there was a Caucasian family doing the same thing and NOT ONCE did they harass them. We went outside and the security refused to let the photographer go outside to finish the pictures. When asked why we had to leave and not the other family, the said they had a reservation at the restaurant. So we were in front of the hotel when the family walked out and we discussed our photo experience, and they relayed they never had a reservation and they didn’t have any issues and were allowed to go across the street and take additional photos! The discrimination here is real. We made sure not to be in the way and it was suppose to be a memorable moment that was ruined. But the pure disrespect from the staff and the security definitely doesn’t warrant any support to this resort! Poor communication amongst the staff could’ve prevented this as well as proper training on customer service. Do better!**Photos of the family not escorted out by security!**

My recent stay at La Cantera Resort & Spa was nothing short of extraordinary, leaving me with a treasure trove of memories and a deep sense of relaxation and contentment. From the moment I arrived, I was enveloped in an atmosphere of warmth, luxury, and unparalleled hospitality.As I drove up the scenic hill towards the resort, I was immediately struck by the stunning views of the Texas Hill Country. The resort’s architecture seamlessly blends with the natural surroundings, creating a serene and inviting ambiance. The check-in process was smooth and efficient, with the staff going out of their way to ensure I felt welcomed. They even provided a quick tour of the property, highlighting the various amenities and features available to guests.My room was nothing short of spectacular. Spacious, impeccably clean, and tastefully decorated, it offered all the comforts I could ask for. The bed was incredibly comfortable, and the linens felt like a cloud against my skin. The room also featured a private balcony that overlooked the lush landscape, providing the perfect spot to enjoy a morning coffee or an evening glass of wine. The bathroom was equally impressive, with a large soaking tub, a separate rain shower, and luxurious bath products that made every bath feel like a spa experience.The culinary offerings at La Cantera were simply divine. I had the pleasure of dining at several of the on-site restaurants, each offering a unique and delicious experience. The breakfast buffet at SweetFire Kitchen was a daily delight, with a wide array of options ranging from fresh pastries and fruits to made-to-order omelets. Dinner at Signature was an absolute highlight; the chefs creative take on Texas cuisine was a culinary journey that tantalized my taste buds. Every meal was accompanied by impeccable service, with the staff always attentive and knowledgeable about the menu.A visit to the Loma de Vida Spa was a must, and it exceeded all my expectations. From the moment I stepped into the spa, I felt transported to a world of tranquility and relaxation. The treatments were luxurious and tailored to my needs, leaving me feeling rejuvenated and refreshed. The spa facilities, including the infinity pool and relaxation areas, were serene and beautifully designed, providing the perfect environment to unwind. The wellness programs offered, such as yoga and meditation, were a wonderful addition to the overall experience.La Cantera offers a wealth of amenities and activities to suit every type of traveler. The resort’s multiple pools were a favorite spot, especially the adults-only infinity pool, which offered breathtaking views of the surrounding hills. The golf course was meticulously maintained and provided a challenging yet enjoyable experience. For those looking to explore, the resort’s location is perfect, with easy access to nearby attractions such as The Shops at La Cantera and Six Flags Fiesta Texas.What truly set my stay apart was the exceptional service. Every staff member I encountered was friendly, professional, and went above and beyond to ensure my stay was perfect. From the concierge who helped arrange off-site excursions to the housekeeping staff who kept my room immaculate, the level of care and attention to detail was remarkable.La Cantera Resort & Spa is a haven of luxury, relaxation, and unparalleled service. Whether you’re looking for a romantic getaway, a family vacation, or simply a place to unwind, this resort offers everything you could possibly need and more. I left feeling completely refreshed and cannot wait to return to this incredible sanctuary in the Texas Hill Country.

The Cantera resort has beautiful architecture and very nice views. The Sweetifre breakfast was delicious and many staff members were very welcoming. The infinite pool was great.For us, the check in experience was frustrating as the receptionist was clearly not interested in welcoming us. The room, although it has nice furniture is very dark, the shower was dripping water non-stop and the sofa bed for which we paid an extra 75 dollars a night was creaking beyond belief.Lastly, the restaurant “Primero” had the most below average Fajitas we have had in years….

My first time at this establishment celebrating my fiancé birthday was TERRIBLE. The staff at Topaz were very rude. Definitely felt discriminated against. They look at you as if a person of color shouldnt be there. I booked cabana from 5-9. Arrived at 510. Upon arrival was told by staff members, its been busy today so if the cabana is not clean Ill help you guys clean it up Unacceptable! I paid good money to have a cabana READY upon my arrival and you gonna tell me to do your job??!! So that was issue #1. #2 It took an hour for us to get a server after talking to 4-5 workers asking who are waiter/waitress is! Then had the audacity to charge a service fee! This resort is a joke! The hotel staff front desk were great! Loren and Kris ! Were very sympathetic to our experience at Topaz. However I will not return to this resort, simply due to being mistreated at the Topaz as less then because I am of African American decent.

Beautiful resort. The staff was very friendly and attentive to our needs. We had a great time at the adult pool. The scenic views are gorgeous. Our server at the pool, Sara, was awesome!

La Cantera is amazing because it’s not your typical cookie cutter luxury resort. It has a beautiful Spanish flair, it is very San Antonio, and has so much to offer (large spa, restaurants, events, etc.).It’s perfect for simply hanging out, a staycation, or a romantic getaway. Day pass, spa pedicure, or weeknight stays will get you the same great experience, but for 80% less.

Needs clean up.Better foodAnd pool waiters need to be friendlier.Maintenance department needs to step up. The grounds need to be clean and ready the next morning. You need cleaning crews at night. Close the pools at 10pm instead of 12 so you can have some time to pick up the trash.Rooms have a funky smell. Might be the carpet.Went to grille 254 in the morning for breakfast and there were crumbs on the floor.Had a “shrimp ceviche” at the pool. It was clearly refrigerate from 3 days ago. Very disappointed. The waitress did not smile. Needs friendlier service. Old ceviche for the price.Sweet fire bone in pork chop was dry and hard. The service was excellent, very happy with the waiter and manager.The views are absolutely beautiful and relaxing.

Stayed here for a girls weekend and we did not want to leave! The grounds were beautiful. The sunset was exquisite and the spa was a dream. Highly recommend for a girls weekend getaway!

This place was a fantastic experience all around. The location was beautiful, removed from the hustle. There were many amenities I didnt even get to try. It was so nice to find secluded spots for relaxation even though it was busy. The service was excellent from everyone. The rooms were very comfortable.

I cannot say enough good things about this resort. The staff is so friendly and they truly want you to have a great experience here. The pools, bars and restaurants are all excellent quality. Meeting rooms are comfortable. This resort is truly a gem!

Stayed on the 7th floor, which was a wonderful experience. Concierge on floor, great snacks and happy hour, and the spa day passes were the top benefit, along with the valet parking. Going down and relaxing at the spa pool each day was the highlight of the trip. While expensive, it felt worth the cost with the level of service received. Highly recommended.

Save yourself time and a headache and reserve your stay somewhere else.The service is awful! The manager didn’t care about the long libe for checking-in. They asked us to do the line twice!Plus, One and a half hour for checking in!! And we keep waiting for 20 minutes for someone to give us ours bags!This “resort” is mediocre at best. Pools were crowed.Do yourself a favor and go to Hyatt or JW if you really want a resort experience.

I shared this feedback with the hotel, twice, but they didn’t care. Given that La Cantera is 4 star and ranked as one of the top 5 hotels in Texas, I came here with a certain expectation. We booked Deluxe room w/2 Queen beds for $500/night during Spring Break. I told my kids this would be one of the nicest hotels they’ve ever stayed at and it fell very short of that.Our room was down a long dated hallway. Our view was of the cars departing the hotel. At $500/night, I was expecting more. The room next to us had room service and the dinner trays were still there at 9am. I’m paying too much to look and smell garbage in the morning.The pools are lovely and the main selling point. But the kids pool wasn’t that clean probably from kids running through the garden (some sign or effort to stop this would be nice) as a short cut to go down the slide. The other pools were wonderful. Sadly we encountered gum stuck on the floor next to our lounge chair.The staff is extremely friendly and makes every effort to be helpful (staff really made our stay wonderful), but they tended to only work the side of the pool closest to the bar; drink cups and food trays piled up high throughout the day. Guest would move the trays to an empty table so twice the chairs/tables were being used just to hold garbage. The staff were constantly on the move so not lack of effort, perhaps more staff is required?Also, the guest key only works at half the gates, but the gates all look exactly the same and have the same welcome signage. There is no indication as to which ones are “exit only” so new arriving guests would stand at the gate wondering why their key wouldn’t work. Again, simple update of signage would solve this.The prices on the website for the Kids Club were inaccurate ($79 website/$110 actual). Easy to note on the website that prices vary during certain times. And the schedule handed out for kids activities missed dates of some activities. Along this line, the hours for when the pools are open are only listed AT the pool. Adding this to the activity sheet (or on the website) would be nice.The “kids” arcade was absolutely terrible. Of the 7 games, 2 were too violent for younger kids (7 & under), 2 they physically couldn’t reach (my youngest is almost 4 feet tall) and 1 was broken. Then there was at least 5 claw games that were almost bare with only 3-5 items remaining. Note, parents HATE claw games. The card readers and prize machine worked intermittently as they required Wifi, which had a poor signal there. We called the number for help, nobody answered, walked up to the front desk for help and then we were sent all the way back to the recreation desk (why not post a sign that says go to recreation desk next door for help- that would save an hour of frustration). Again, the staff was EXTREMELY nice (particularly Enrique, always very calm and friendly!) and helpful, but there’s only so much they can do. The game room is outsourced. Again, 4 star hotel and $500/night. You already are making a ton of money off of me in other areas of the hotel, just have a nice array of games kids can play. Something simple and fun became a waste of money and more importantly, time.Signature restaurant was exceptional. The creativity of the flavors and the service was superior. Sweet Fire was also a wonderful experience, great food and excellent service. Ricardo was a great driver and very friendly.Overall I would say our stay was nice, but there were so many little inconveniences and irritations throughout that I wouldn’t run home and tell my friends this is one of the best in Texas. Hyatt Regency Lost Pines, Gaylord Texan, Omni Barton Creek and Miraval were all better experiences. There’s a lot of opportunities to make La Cantera a better stay and a lot of what I noted above doesn’t require a large investment. The friendliness of the staff and the relaxing poolside views is what I’ll remember most. Again, we didn’t have a terrible stay, but the rooms are FAR over priced for the experience received.

Had a wonderful stay here recently. Was there for a few days attending a work conference followed by a few days of vacation time. Lovely accommodations, good food, but the service provided by the entire staff was outstanding! Plus the pool area was perfection!!! The 21 and over only pool was perfection. The bartenders and wait staff here were by far the best!!! The SPF machine was unparalleled! Also cannot say enough about Henrietta’s Cafe. Superb ice cream and pastries made in-house, fresh daily. It’s open 24/7!!!! And the baristas make delicious espresso drinks. Highly recommend a stay here.

This place is a joke. The only employee that was pleasant was the front gate gentleman, (older in age).Everyone else seemed to be unhappy in general. Nothing compared to the service you get at Hyatt hill country or JW Marriott. Also the property is old and a bit run down. The views are beautiful and it has potential for sure. Pools are in need of some cosmetic repairs. Trash cans were scarce and then the few we’d see were overflowing,There were cups, plates, & pool towels everywhere. Poolside service was virtually non existent despite there appearing to be plenty staff. We are used to tipping for all services (bellhop, valet, servers, etc) but it didn’t seem to be the vibe here, like they didn’t even try to have decent customer service and didn’t seem like other guests were tipping either. No one seemed to know anything when you’d ask them a question and couldn’t be bothered to help or try to find out. We asked for adjoining rooms as well as early check in, willing to pay the extra fees and neither happened. Arrived at 12 and we were supposed to get a text that our room was ready. That never happened. We didn’t get checked in til 345. Room was ok. AC didn’t cool too well, pillows were lumpy.Traffic was horrible due to nearby attractions closing hours. So be aware and plan around that.Not much for families to do. Arcade was small. Only family activity I saw was smores and you had to go inside and get the kit to take back outside. Pool has 2 kid slides but otherwise boring for my kids. We were planning on going to spa but I’d rather go to tried and trusted places and avoid being overcharged and let down.Few good things I’d come back for was the golf course & food/cocktails @ grille 254. Food was shockingly amazing. They do have a variety of restaurants so that is good. They do have a restaurant with a decent selection of tequila and mezcal. But to stay here? Never again. Not worth the cost. Pools were meh. Activities were meh and hardly existent. The RESORT as a whole was meh.For the price, go to Hyatt hill country or JW or even the Gaylord in Grapevine.

We have truly enjoyed our stay. The resort is beautiful and the grounds are so perfectly manicured. Sweet Fire Kitchen has been our favorite spot at the resort to eat and have a drink.

I had a friend pick me and my wife up after our visit to San Antonio.I just cant believe that the hotel would charge my friend a fee to come pick us up. Ive never heard that. I guess the resort is hurting for money so bad that the resort to charging to get picked up.And Im going tobtell you. Its not the money, its the principal of the matter.I can guarantee that if that is how the resort operates, I will definitly will not spend my hard earn money at the place.This is pathetic. It really make them look cheap and Desperate when they nickel and dine you.

This is the worst resort I have ever stayed in. We drove five hours to get here, and when we arrived, they put us in the wrong room. And we had to change rooms three times till finally, they had the one that we booked. It’s 4:01 PM, and we are trying to nap. The room next to us is loud, and drilling sounds are coming from the wall as if they were doing some construction work. We parked our Tesla in the Valet when we arrived last night and asked if they could charge it for us, and they said they would. As we went to get our car, it had not been charged at all; now we are late to our reservations. The customer service is horrible. The food was undercooked, and they served us raw chicken at the spa resort. Please do not waste your money on this place. It not worth and it ruined our small little getaway that we had planned.

Regrettably, our experience did not meet our expectations. I am not one to immediately leave a negative review, however, my attempt to provide private feedback to management was ignored. From my perspective this resort has a service issue on every level. There are much better options in the San Antonio area for this price point.

I absolutely loved my short escape to La Cantera. Came for a corporate retreat and enjoyed many great meals, the fabulous spa services and a great nature walk. The interiors of the rooms were a little dated. But the staff, spa facilities, pools and restaurants more than made up for it. I spent very little time in the room anyway.

It was our first time at the La Cantera Resort. Overall I have very good things to say about it, like the friendliness of the staff, the cleanliness of just about everything, and just how expansive the campus is. (very beautiful and HEATED pools!) Talk about a remarkable view of the TX Hill Country.The things that were a bit upsetting though were some of the creature comforts you’d hope to have in the room you’re staying in at a 4-Star resort. A couple examples were first, the bed pillows are rock hard. My wife and I both woke up with kinks in our necks. And second, the shower had several leaks and the water never got very hot.Very minor things in the grand scheme, but if I had to share any tips before coming here it’d be to bring your own pillows.

The customer service that we experienced today was deplorable! I booked a stay for a girls spa weekend for my daughter and daughter-in-laws birthdays several months ago . When the date arrived, my daughter-in-laws family was all sick with a virus. I called the resort and explained the situation and was so glad that the woman I talked to said that she could do a complementary one-time re-schedule. I gave her the dates (July 12-14) and she said the dates were open and she would re-schedule. We booked spa appointments and arrived on July 12. When we arrived, we were told by the receptionist that the original booking had been cancelled and a no show fee was not charged, but there was no record of our reservation for July 12-14. He arranged for us to talk to the manager, Dylan Schaefer, and he was the worst! He said there was nothing he could do about the situation. He had no rooms available and without an email showing the re-scheduled confirmation number, he refused to take any responsibility and find other accommodations for us. It seemed like he didnt believe us and was totally unapologetic about their mistake. He put it all on us like it was our mistake, which it wasnt. I think he just wanted us to go away. Rude manager, dreadful customer service, and a totally unpleasant experience!! Thankfully, we were able to book a room and spa appointments at Mokara and we are trying to forget how badly we were treated at La Cantera.

You are the worst hotel because none of your staff trust democracy and the truth-While my 10th year old is starving-I will say for the rest of the world-do not stay @the hotel.So colored people will not starve.As colored people, we have Gods resource.|Update:La Cantera Resort & Spa is A Cockroach Hotel.And I got Food Poisoned Symptoms-vomiting, diarrhea, and chill fever in the last 24 hours.With one of their restaurant Signatures mussels.(After the long wait of starving)God blessed my 10 yr old she has not been poisoned.I also report the Hotels Cockroach Disease and Disaster Complaint(s) to Texas Public Health Department.La Cantera Resort & Spa should never exist on earth.|

Was in town for a conference, enjoyed our stay. The hotel was clean and comfortable for the 2 days we were there. The golf course views were amazing and the course was great to play.

Stayed at The Villas Briscoe Suite for my birthday. As soon as we walked into the villa, it was noticeably warm. The thermostat wouldnt work. We had to call maintenance to come fix it which was embarrassing in front of the guests to say the least. There were several rolly pollys found near the bedroom and restroom. There were only 2 USB ports in the entire villa and neither of them worked. This resort is severely outdated and in need of an upgrade. It screams 2010. Theres also an iPad mounted on the wall for some reason. The villa itself is pretty big, but for some reason the 2 bedroom part of the suite was off limits? The website shows otherwise. The only nice thing was the outdoor shower and the golf cart. I expected more for $2k per night.

We stayed in the West Wing. Rooms need updated. Bathroom sink did not have cold water. Pickleball Courts & Nets need improvement . No music around the adult pool is disappointing.

I’ve stayed at this hotel three or four times in the last ten years. The prices just keep going up. You used to be able to stay for around $250 a night in the summer and it’s gone up almost $100 a night so just to stay here two nights in a basic room is over $700 it’s most definitely not worth that price!! I go on nicer cruises for what it would cost to stay here two nights with food and drinks ect.

Fantastic views, golf course, and pools. Kids pool is fun as well. I only wish it had the Lazy River like JW Marriott.

La Cantera Resort and Spa is an exceptional destination that seamlessly blends luxury, comfort, and top-notch service. The welcoming and attentive staff ensures a flawless experience from the moment you arrive. The accommodations are outstanding; we stayed at The Villas to celebrate our wedding anniversary. The view from the Villas was stunning, with all the modern amenities you could desire inside! Specifically, Henry and Collin were exceptional team members within the Villas who helped make our stay fabulous!I highly recommend that anyone visiting La Cantera stop by and enjoy the exceptional service at the Topaz Adult Pool bar. We were greeted by a lovely bartender, Rubi, who added to our overall experience! Her enthusiasm and dedication were her priorities in each exchange we observed, making the bar experience a highlight of our stay!The resorts array of services and facilities is equally impressive. Whether relaxing by the pools, indulging in a rejuvenating treatment at Loma de Vida, or enjoying a meal at one of the on-site restaurants, every detail is meticulously crafted to provide an unparalleled experience! La Cantera is a haven of tranquility and elegance, perfect for relaxation and adventure. I highly recommend it to anyone seeking a memorable getaway/staycation!

The resort was beautiful, the accommodations were luxurious and every staff member that I encountered was extremely helpful and kind.The low rating for this review has everything to do with how business was conducted. While dining at Sweetfire Kitchen, the balance was paid in cash. Prior to leaving the cash on the table I asked the gentleman at the host stand about paying with cash, and since I didnt want change he stated I could leave it on the table. Unfortunatley a member of my party inadvertently signed the receipt which authorized the balance to be charged to the room. This charge was discovered while reviewing the itemized invoice for the stay prior to checking out (viewed on the television in the suite). This essentially means I would be paying twice for that one dining experience. I spoke with a concierge member where I was staying, explained to them the situation while taking full accountability for signing the receipt, and the concierge member told me that they verified everything with Sweetfire kitchen. I subsequently received an updated printed and emailed itemized invoice with Sweetfire Kitchen REMOVED and the balance was adjusted to reflect this (the balance decreased). I checked out from the property on 6/2, and a few days later my card was appropriately charged for the stay. Here we are on 6/27/24 and there is a pending charge on my card for SWEETFIRE KITCHEN. The very charge that we discussed with the female concierge at the Villas which was REMOVED from my final invoice. I called La Cantera today, was transferred FOUR times and was eventually connected with a supervisor. She mentioned being busy and that she would return my call. Compassion and understanding from everyone that I talked to today was out the window. They were passing the buck and saying Hold on let me tranfer you. Its interesting how the tone of the staff changes when youre there, in front of them, versus over the phone when there is a dispute. Was the concierge attempting to mitigate the situation by just removing the charge to keep me quiet in the moment? Well never know, but right is right and wrong is wrong. Im not paying twice for something no matter how miniscule the purchase is, would you? I really wanted to love this place.

The resort is amazing! The basic rooms are all quality but nothing too fancy. They all appear to have the same three pieces of identical art hanging on the walls based on a group of us staying here in seperate rooms. The nicer rooms get a bit of an upgrade with an espresso pod coffee maker instead of a base kurig. Also the bathrooms get a nicer touch with a tub and separate standing shower as well as more seating and potentially a seperate room with bigger kitchenette area.The staff are what make the place great tho. From front desk to refilling the water to picking up and the facility. Everyone is friendly and helpful.The golf course is beautiful although I do not play. You could not have a better location for the resort. It overlooks the town on one side and the backside holds the golf course and lots of greenery.There are many amenities on location making this a one stop getaway. Multiple places to eat or drink, spa, swimming pools.I recommend this resort to everyone. I will definitely be back.

Bed was comfy, pools are nice and heated, but NO ONE answers the phone when requesting shuttle pick up - very disappointing. Need a direct number for shuttle. Also, DO NOT eat at Grille 254; the burgers and the service SUCK.

So much is exceptional about La Cantera, but the service is at the top of the list. Kind, gracious, approachable, and absolutely on top of everything. What a lovely experience, and I highly recommend it for those looking to be spoiled.

Great hotel with very helpful and friendly staff. I stayed here for a work conference. Everything was fantastic! Signature was a great place to eat!

Loved the staff,restaurants and pool areas. The kids activites were great but too pricy, wish they had been included but that’s okay, still a fabulous family vacation spot

The experience was terrible overall. At checkin at 4 o clock, the check in person told us that the Sweetfire restaurant was open. When we got there they told us it was closed and that they opened at 5pm. We were very hungry so we went to PRimero Cantina. Huge fail, the items we ordered were not good. The fish ceviche did not taste fresh. The guacamole was like a green paste, it did not taste like authentic Avocados were used. We wanted some spice so we wanted some salsa, we had to order the chips and salsa to get salsa for$7, It thought that was ridiculous after buying the fake guacamole and 3 pounds of chips.For dinner we decided to order room service. WE know room service charges are ridiculous now a days but we did not feel like going out to the restaurants. We ordered a caesar salad which said that it came with anchovies, and there were no anchovies. The overall taste of the salad was as good as a pre-packaged HEB salad. The chicken quesadillas were mediocre to bad, and it came with tons of little tabasco bottles, huge fail. IF you are trying to sell an authentic mexican or tex-mex experience you guys have failed enormously. I dont think we will be coming back. We spent almost a thousand dollars between the hotel stay, terrible food and overpriced Spa for a 1/10 experience in my opinion.

La Cantera Resort & Spa in San Antonio, Texas, is a stunning retreat that combines luxury and natural beauty. Situated in the picturesque Texas Hill Country, this resort offers an exceptional getaway experience for guests seeking relaxation and adventure.

Beware renting a Cabana at the pool. We rented one for $500. Then we paid $300 for food. On top of all those changes they charged &136 as a “service charge”. What? We asked if that was a tip. Waitress said no. So we tipped. It turns out that it was a 20% charge on top of all the other changes with NO REASON for the charge. Scam!!! Don’t do it!

Called the phone number provided on the website to book space for event. I gave all my information and was told the event sales manager would contact me.Kayla did send me a generic email with a menu attachment and that she would like to contact me to talk over the phone about what I was looking for.I provided her my cel phone and I’m available any time.I have not been contacted.I did call la cantera resort and I was told that she was on lunch. They offered me a call back when she came back from lunch. I accepted the call back but was never contacted.👎🏻

VALET THIEVES - DONT VALETFor the most part I had a great weekend here two weeks ago. When I checked in I paid to upgrade to the 7th floor which included free valet, spa access, and a couple of other perks. The weekend was great… until I realized shoes were stoled out of my truck after leaving. Now the hotel is distancing themselves from the valet, yet they were quick to include it in the upgraded room. The valet is essentially doing nothing to look into the issue or make it right. I was told I had to file a police report for them to even look into it. So I did. Waiting to hear back, but I don’t expect anything. It’s a shame you go spend thousands at a resort for a weekend and have to worry about a valet worker stealing out of your vehicle. When I asked if there was any financial compensation to be offered (credit for next time, etc) I was told I was “just looking for free money”.If you go here DO NOT USE THE VALET. They steal. Luckily I locked everything else up in my vehicle and that’s all they could get. Shame that this is now how I remember the trip.

Stayed on the club level. Totally worth the money. Comfy beds and clean room. Did not hear any commotion outside the room. Pretty view. Best experience. Won’t forget it!

It’s a beautiful place to stay. For the price, however, food lacks considerably. There’s also not an option for a market that’s more than ice cream and a coffee shop. To have a place where you can grab a candy bar or something would be good.

My wife and I have been going to La Cantera for years as a staycation spot in a convenient location. I can agree with a lot of the reviews about rooms being dated or beat up. The service has always been *at least* good if not great for us. Sometimes folks don’t know how to help but they try real hard. If you’re booking at $200 and are able to use the pools it’s a decent deal, the grounds and pools are awesome.Now, with that said, I’ve been increasingly disappointed with the value and experience as I’ve booked “nicer”(more expensive) rooms. The quality doesn’t really get better, half of the rooms are in bad locations, bad layouts, and there are less total so it’s more likely you’ll get one. They all have the same dated quality. When I’m paying >$1k for a weekend I expect a certain level of accommodation and I don’t think La cantera really meets the mark.Most recently my wife and I booked a king villa which are billed as “…an ideal hideaway for families, friends and business groups”. It’s definitely not a hideaway from your neighbors as all(as far as I know) of the king villas are around a pool, no hill country views, a pool or hot tub. Interestingly I called and asked if we would have a hill country view and they told me “all the views at the villa are good but if you want to guarantee a good view we will need a $100 a night deposit”. Now, I’m not exactly a penny pincher but that’s pretty….unsavory.I could have, while sitting on my patio, leaned over and picked up my neighbors patio chairs. Our patio door was 15 feet from the hot tub/pool. Like ten feet from seating. There is 0 privacy. The villas, bizarrely, were also *full* of kids. Like 2 or 3 kids to 1 adult. You can hear the pool clearly(talking, chairs dragging, trash cans, splashing) you can hear through the walls clearly. I get it’s a hotel, I get families travel, I get noise is a thing, I guess I was just expecting more of a secluded vibe or feel. It certainly didn’t meet that expectation, unless you count how inconveniently far you are from the hotel with no options but to go up to the main building, or leave, for food. You get a golf cart but you better hope you have good weather. The room itself was bigger/better layout than anything we’d had in the main building, though.All in all it’s a convenient place to go if you’re local, in a location I really like, and it has great pools and grounds. Accommodations aren’t really worth it to upgrade as they don’t really get better and you’re certainly not getting your moneys worth.Edit: I kind of find the responses from company to be filler/hand wavy. “We will begin a renovation…” is kind of useless to me. It feels like it’s trying to capture people who are reading reviews ahead of booking - I’m pretty sure yall told us that two years ago.

Celebrated my birthday with a Swedish massage, dinner and an amazing time here. John Ruiz, the Chef Concierge was extraordinary! He and the entire staff of the Resort make you feel like you’re a VIP. I can’t wait to visit again soon.

Been a big fan of La Cantera for many years. Some of the rooms are a bit dated and it seems like the service has slipped somewhat.

Room was extremely run down and dirty. Sliding glass door didnt even close. Went to the front desk to request a new room and they said all our rooms are like that and that they plan to upgrade them one day. They eventually moved me to a different room because we had no where else to stay. That room was only available for 2 nights rather than the 3 we booked. Still have not received refund.

I had booked a two-night stay at La Cantera for a conference, only to receive a notification one day before my arrival that my reservation had been canceled due to overbooking. This last-minute inconvenience left me scrambling to find alternative accommodations. The lack of assistance from the hotel staff compounded the frustration of the situation.Upon arrival, I found the rooms to be outdated. Additionally, being forced to cut my stay short to just one night due to their mistake further detracted from my experience.Overall, I was disappointed by the lack of professionalism and consideration demonstrated by La Cantera. I would not recommend this hotel to anyone looking for a reliable and comfortable stay, especially for important events like conferences.

Great place. Wish they had more restaurants on site. Very relaxing. Staff goes above and beyond for you

La Cantera Resort is such a beautiful hotel. I had the honor of photographing a wedding here last year, and the staff were incredibly helpful. It was a crazy day of heavy heavy rain and the event manager Nikki was so helpful in moving the ceremony, and helping us find a different location for the first look. The hotel is huge, and provides a large variety of options for weddings, receptions, and for photos. From the lobby concierge, to the shuttle driver, everyone was so kind and helpful. -Lauren K.G. Photography

Beautiful property - stunning when decorated for the holidays. Room itself was spacious and well-appointed. Several good choices for dining. Reception and public areas (including gardens and pools) are gorgeous in their design and decor. Would definitely seek to stay there again!

Great stay and great staff! Chris B at check in was beyond accommodating and patient with me in finding the perfect room for our stay. I wanted a balcony room last minute and she delivered! Chris went above and beyond for me and had NO idea how perfect she made our stay! I’m a new widow and it was my 2nd anniversary without my husband and she made our first stay at La Cantera Resort memorable and perfect and was so kind without knowing the magnitude of her willingness to help guests! I look forward to staying again!

The resort is gorgeous and well-designed, but it is worn, needs renovation to make it look new & high-end again.

Great place to unwind. Spa is very nice and service is great. Rooms are starting to show their age but the grounds and location is amazing.

The Sire bar was great and Jesse was the best! He makes you feel right at home! He makes a lavender drink with gin that was to die for! Youll have to ask him what its called :) the property is absolutely stunning!

The service was excellent, from valet to bellhop to check-in/concierge. The spa was great as well. I would love to see a few more creature comfort amenities in the rooms along w updates, but all in all, we had a wonderful recharge there. We cant wait to make this a yearly visit.

I was there just for an evening gala sponsored by my employer to celebrate milestone anniversaries of its employees. The place was festive with the holiday decorations that were beautiful and elegant without being over the top. The food was tasty and was presented by ninja servers that seemed to appear from nowhere. Everyone had fun dancing off the calories after our sumptuous meal. That was surely one great evening to remember!

Roach motel! I woke up to a HUGE roach in the bathroom (see photos) and some other kind of bug in the sink. After I went to battle with the bugs, I needed to leave the resort around 6am to make a very important appointment in San Antonio. The valet was missing, and the door to the lobby was locked along with the key to my car. It took them almost 15 minutes to get me my keys, and I was late to my appointment. I asked for an audience with the management to discuss all of this and was told I’d be contacted. That was 3 weeks go... I think they’re struggling, and I was very disappointed in my stay. It’s too bad because it’s a lovely place. It’s just not well maintained and lacks the service for the price. My room also wasn’t stocked with shampoo, etc, but those things aren’t as big a deal. I can’t excuse the roaches and making me late to my appointment. Not cool.

I was there for a conference. Everybody was kind food was amazing. View was amazing. Restrooms are clean.

Amazing location. Rooms are comfortable, well equipped, and super clean. Just be careful not being robbed by one of their restaurants or bars. They’re in for your money not your smile. And what you think or say doesn’t matter, as long as you swipe your cc.

Got facials. Enjoyed spa for the day. We enjoy this 2 times a year when we come out to visit family