Finn was so amazing! And super patient, we absolutely love coming in here! Spinning the wheel is SO FUN!!
Finn was amazing 10/10 recommend her service 💓💓💓 definitely coming back she helped me find the perfect bong at a great price !!
My favorite smoke shop to come to! So very helpful and knowledgeable of their product, if something doesnt work they’re quick to fix the issue. Love the customer service and hospitality(((:
They always have great deals, they are super helpful, and friendly service!😄👍🏻 the only smoke shops I go to!!
The guy who was working the night I stopped in 10 min b4 closing was a sweetheart as well as one of the ladies I delivered doordash to for her lunch. Ill be definitely returning here for all my smoke shop supplies! Its amazing how much of a difference it makes when youre treated like a human and not just another potential sale.
Love this shop but they need to update their google hours or actually show up when they’re supposed to be “open”.
Great selection and pricing! I love supporting small businesses and their incense smell the best(:
Super cool glass pieces and lighters. Finn was amazing. I will be coming back.
Come in here all the time and customer service is always a nice vibe to be around.
Best smoke shop with the best deals forever will come here
This place will rip you off. They sell air fresheners for $5 more than should be. They are only worth $8.99-$9.99. If thats over priced so is everything else in the store. Save your money and go elsewhere.
Store is nice and clean, staff is very very helpful, Thank Youuu!!
Im only one person so I know it doesnt matter but the card fee is ridiculous. Ive been coming here since they opened and this is my first time seeing a card fee apparently its new. 🤷🏾♀️ I walked right back out. It is not my responsibility as a customer to cover your bills. I will not be going there again.
Used to come here all the time till I had a horrible experience with an employee. I ordered two vapes and decided i wanted a different flavor for one of them and the girl who rang me up said to go ahead and pick the one i wanted to replace because i had JUST bought them and hadnt even touched the vapes yet, the girl still had them with her behind the counter. So as i went to pick a new flavor she started helping a different customer and a guy came out to see if i needed help and i explained to him what was going on and i was just picking a different flavor and he actually got confrontational and aggressive with me saying it was against policy and I cant replace a vape even though i hadnt even touched the boxes yet, after standing my ground and he discussed with the girl what happened he said hed honor it this one time because of her but not to do it again. I stopped going in that day and i used to spend a lot of money there on vapes and kratom but their customer service is horrible and im not shopping at a store where an employee gets aggressive and argumentative with me. I even continued coming back there after an incident where the employee talked on his bluetooth the entire time i was dealing with him but the aggressive employee was the last straw, and when you buy a vape if you get home and it wont charge or work properly they dont honor any refund or exchanges. I go to Up Cigar now and i suggest you do as well, they exchanged a broken elf bar for me which this place WOULD NEVER do.
This is my new favorite smoke shop, been all around tacoma looking for one with little success till I came here. Great deals, great selection, great vibe and April who works there is the most dope human youd want to help you with all your smoking needs. Coming here for the foreseeable future 😊
LOOK NO FURTHER!!! BEST DEALS, BEST SERVICE, BEST PRODUCTS!!!! I LOOOOOOOOVE this place! And EVERYONE who works here! Especially, Dania, I see her the most and shes just always SO informative and helpful... TONS of knowledge when it comes to ALL of their products as well!!! Thank you guys for being THE BEST PLACE for any and all products, at least, Ive ever needed!!!(:
So overpriced. Like ridiculously overpriced for EVERYTHING. And if you’re not paying attention the curly haired younger women will pocket your change sooo. Definitely won’t be going back. Screw this place. You get stolen from in every possible way they can get you.
Bought some flums today total $200.00 and open up one pebble to taste and wasn’t taste right. Went back to cashier to exchange and she taste it and said no it taste ok and and can’t exchange it. Keep asking for it to be exchange and she keeps saying no when I myself said that it don’t taste right. It taste burnt metal taste. Save myself from arguing someone that think she knows how it should taste when she said herself at first she never tried it before, I walked away and she giggles and jokes like it’s funny and it’s not. Very bad customer service. Only nice when she was trying to sell at first then boom with no exchange when the flum didnt taste right.
I love this place the young lady that works morning just makes me smile she is so upbeat and so friendly and knowledgeable about everything I ask her thank you so much for your service
Great customer care! Got home with a product that ended up being opened (didnt notice at the store). Went back to exchange it and they happily helped me out. This is now my regular smoke/vape shop I go to
A great place to go. Would recommend.
Beware of scam!! Today I was purchasing some ejuice that I have bought there plenty of times, except this time the cashier told me he was going to charge me $20 for each individual 15ml bottle, although it comes in a box of 2. I explained to him that no one had ever charged me that way, and that it was ridiculous to pay $20 for half the amount of juice I get from all the other brands. So, after shopping with both Dania smoke shops for the passed 2 years, I will no longer be giving them my money.If you are in need of juice, I recommend elementvape.com at this point, or even go down the road to UP Cigar. They wont scam you, unlike Dania.
Was very disappointed that they are charging over MSRP on Puffco merchandise. I always went to this shop for my new Atomizers and other accessories because they made buying equipment for the Peak Pro easy. Unfortunately I cant justify spending $120 on something that should selling for $89.99 just to save my self a couple days of shipping.The kicker is the clerk even told me that they were sold out online, thats why the price was higher. Even when I showed him the Puffco Peak Pro 3d Atomizer on the official website for $89.99 in stock.Bad experience, I would recommend avoiding for one of the dozens of other smoke shops around town.
Dania is amazing! The most friendly and professional interaction I have ever experienced.
Super nice customer service but never open on time always opens at like 11. ive waited outside for someone to open multiple times. and waited 20 minutes for someone to get back in from their “5 min bathroom break” if its gonna be longer just write 20 minutes then if your back before no one will be mad we know you need breaks but reading 5 minutes then waiting 20+ minutes isnt fun.
I called looking for products for my vaporizer. They didnt have what I needed but they were very nice on the phone
Amazing shop very friendly!
My credit card information was stolen from this place! It was the only charge on my credit card and the next day 1000 charge at lowes was placed online and 500 to target !
Wonderful service and selections.
This is a family owned business that is ran by a wonderful sweet family. They are always kind and helpful. My son loves coming here to get candy.
Finn is the best salesperson
Absolutely love the pieces here, such nice quality and the owner Dania is SO sweet. Definitely going to be coming back
Ali was really helpful in assisting me when i needed a new vape. Didnt have my tobacco flavored vape juice but the prices for smokes are cheaper than the arco
They pick and choose when to charge you tax that’s weird. Never again.
Ali and the crew are amazing people and always have a great selection of everything I recommend all my friends and family to this place
This is my new favorite smoke shop because they care about the customer more then making money.
The West tacoma location can almost never make change causing me so many wasted trips i stopped going
Quick purchase, helpful and polite. I will go back.
These guys are always so kind and helpful! 10/10 would recommend.
Great customer service and very friendly and helpful 😊
Wonderful store.
Ayy yall really helped ya boi out no where else did they have ur kinda selection the best of the best thnx
Great customer service and really good prices.
Excellent help ty
Love these boys, very nice great deals and prices
Great section and knowledgeable staff
Dania is chill, prices are fair.
Great service great product
Great place!