House of Glass Albany

Have supported this small business for years. I buy a bit of everything but mostly disposable nicotine vape products. These devices are notoriously faulty. I have been lucky and rarely, if ever, have had to return anything to this store. It is outrageous that the owner will not refund me a store credit for a defective device she sold me because i have been unable to contact her due to her inconsistent personal hours. She does not allow any employee besides herself to handle any type of refund or store credit. This leaves customers helpless and forced into buying another device. Even worse she offers a 20% discount if you have purchased a defective device which leads me to believe she’s aware of the reoccurring problem. All I’m asking for is a replacement device. I’m sure this is difficult because people take advantage of these situations. I would hope that the owner of the business would recognize a good customer and not question our integrity. If I was sold a pack of cigarettes & they were all broken inside, the gas station would replace them for me. All Im asking for the same quality service. This feels like theft. I will be meeting with the owner hopefully in the next two days and I’m willing to change this review if things are made right. Until then I would go elsewhere for your smoke shop needs.

House Of Glass is the best shop in Albany! The product selections are the best in the city, and the prices are always good. Isabel is incredibly knowledgeable, she knows exactly what she’s talking about. Really, all the staff are great and professional. The store is always clean and inviting. They’re open plenty late. This is where you want to go for what you need!

Ive been coming here for years and always loved the place. But tonight there was a bald guy behind the counter making it clear me and my money was a problem. Rude, not concerned with my presence, and rushed me. Usually the staff here is friendly and cares about the clients. Wack.

They have two locations on the same street actually. Unknowingly I visited both so each one is getting a review. I bought the Puffy vape pens to try out. While they tasted good and started nice, it wouldnt charge. I called the store and the best answer I received was come back Wedneaday when the manager is here, it was SATURDAY and bought it Friday.You know a product is garbage when out of anger you cave man slam the pen bottom to the table and it suddenly works. I wish I was joking; slamming a lithium battery pen (not recommended) to activate the circuit. I had to do this several times through out the life of the pen.Oh, do you like fighting your pen? Be prepared to suck as hard as possible to free up the chamber. Whatever the coil mechanism is, well, it fails. Be ready to gasp for air after popping the bubble.Dont buy Puffy products from them period or any pen frankly. Check my other review for their second Albany location. If you want a reliable pen, Delaware Ave ExxonMobil sells Cake as a brand. It was 55 before tax for the 2 grams of Puffy failure, Cake is 1.5 grams for 37 before tax.For reference, I was a Massachusetts card holder for MMJ for several years. If you want real pens and they are state inspected and tested for purity, head to Massachusetts. 21 and over is recreational prices are dropping due to the over supply crisis happening.

All sales are final. All products are trash. Go to Exscape down the road. If you want a better lighter or whatever youre buying for 1/3 the price. They have knowledgeable employees, and products that arent designed to break, unlike any House of Glass Ive been to.

Asked if they had any good deals. Employee says “we don’t do that here”. 0/10 customer service. When I asked about their vape supply the employee also had no clue what was going on. Asked him for a specific juice brand he said they don’t stock it as I’m looking at the exact brand I was talking about behind him.

Bought RPM 80 device from them little less than 3 months ago screen doesnt work they couldnt provide me with a receipt based on my phone number and pretty much told me there was nothing they could do its a joke here even if they provide a receipt it doesnt show a description of the item so you cannot use it for warranty

I love this store it’s super clean and has loads of choices staff is sooo friendly and informative I never feel rushed and I always feel comfortable asking a question thank u

I stop in once a week. Staff is super helpful and friendly. Beautiful new glass pieces from end to end.

Wonderful sales girl. Turned me on to a good new product. No problems here.

Very knowledgeable employees, the prices are trash but its the same at every head shop

Love the store all the employees are very no there products. They are very helpful.

Wonderful people and reasonable prices

Found a basic wooden pipe for sale in

Clean/excellent staff/local.

Great selection and prices.