Hiatus Day Spa Med Spa

I am writing to express my sincere gratitude for the outstanding customer service I received from Deja Porter, an esthetician at the Hiatus Spa + Retreat location on Lovers Lane. During my recent visit, Deja went above and beyond to ensure my experience was exceptional. Her professionalism, attention to detail, and genuine care were evident throughout the entire session. Deja took the time to thoroughly understand my skin concerns and tailored a treatment plan that addressed my specific needs. Her technique was gentle and meticulous, and I could feel the results immediately. Beyond her technical skills, Dejas interpersonal skills were equally impressive. She was friendly, empathetic, and genuinely interested in my well-being. She listened attentively to my feedback and made me feel comfortable and at ease. I am delighted with the results of my treatment and the overall experience I had at your establishment. Deja Porter is a true asset to your team and deserves recognition for her exceptional customer service. I highly recommend Deja and your establishment to anyone seeking professional and personalized skincare services. Thank you for providing such a memorable experience.

UPDATE:Received a call from the spa and was brought in for a repeat service. The polish this time was significantly better.I’m giving two stars instead of 0 because my technician Erica was phenomenal! She was so patient and kind and she did a fantastic job. The reason for the low review is the overall quality for the price.For my medical graduation I decided to treat myself with the “best mani/pedi” in Dallas. I was blown away by the price but as I’ve heard it really is the best, and it’s a graduation gift to myself I figured why not. On entrance the front desk staff was friendly and the ambiance was relaxing and calm. I really enjoyed myself during the experience.Unfortunately when I got home I already had one chip on my left thumb, and the next morning a whole nail peeled off. I am leaving this review as I feel this is not in fact, the best mani/pedi, but for $140 I got a really good hand and foot massage with the worst polish. It doesn’t fit the standard and I’m very dissatisfied with my experience. The $40 pedi at the local salon lasts longer.

I recommend the 29 again! And to plan your appointment at night, the best way to end the day! My facial was with Lei Melendez, and she was so careful to make sure none of the products had any of my allergies! I highly recommend her! If you want anyone to feel important and valued, then send them a gift card from here!! They also give you tea afterwards! 🤩

I called in morning and left a message for a hydrafacial and the knockout massage $360 total. They were able to fit me in SAME DAY for an afternoon appointment on a Thursday. Deja (the best aesthetician in Dallas) gave me an incredible and detailed facial. HER ATTENTION TO DETAIL was the icing on the cake for me. My face felt like a newborn baby with their new products by Biologique and Skincueticals. They serve only rose water and green tea - both were divine! The waiting room was very plain but not busy and very welcoming. Wish they had loungers or champagne to really encourage relaxation and not just waiting. Despite not having any amenities like a hot tub, sauna, steam room, or pool, my facial was probably one of the best (I am a regular so this is def a gold metal for Deja). The deep tissue by Andrea was fantastic- she hit key pressure points and checked in several times to ensure the pressure was to my liking. I like how they train their staff because Deja was intrigued by my curiosity (I love learning about ingredients and how to care for me skin)! For massages, I love the attention to the selection of oils and preferences before any work is done. There was a short conversation at the beginning of every treatment so I could share my feedback or concerns up front. I loved the briefing card when you check in - it allows us to share if we want to be chatty or quiet time, if you want to feel upbeat or relaxed and any add on services. I added the extra time on my feet for $10 and the scalp massage for another $20. They really push you to sign a membership because it’s much MUCH cheaper but I passed. It’s a great deal! I just like trying new spas occasionally but Deja will forever be my go-to for my quarterly facials. The facilities were very clean! Aveda hair products in the women’s locker rooms and plenty of sizes of robes. Lockers were easy to use with a 4 digit code. They made me feel special and it was a wonderful afternoon. The area is in a busy strip mall next to Bread Winners so I found parking easily and had a nice lunch.

If youre considering a facial book an appointment with Brandy! I found her through reviews here and I am so glad that I did! She is getting my skin wedding ready for November and has been working with me to get the best regimen and products for my skin type. She is so personable and even texts you a few days after a facial to check in how your skin is feeling. I wont see anyone else when it comes to my skin care routine!

Customer service isn’t that great on multiple occasions. Employees always seem to be confused on what to do or how to do things. Today I had booked myself and my boyfriend a facial. I received a confirmation email for BOTH our facials and I even called yesterday to confirm. We arrive today and they say they don’t have his appointment. Chachis Hecht, was VERY pushy, unprofessional and rude. She tried to say it was okay and scramble to find someone last minute to service my boyfriend. Also touched him which is not okay to touch someone you don’t know. At checkout she kept pressing me to see what products I was recommended and told me they were helping a client so to step back and wait my turn. This experience was like being sold a timeshare and no positive outcome. Will not be back.

More like 4.5 but it won’t let me rate better than 4 and below 5😂. Beautiful spa and nice employees! Alison is fantastic. Very knowledgeable. I would’ve rated it a 5 but felt like I was being rushed while booking my appt. I had to call back after work because I never received my confirmation email. I had to fix my email. I feel like relaying contact info over the phone is critical. But overall, great place to go! I will be back

I had been given a gift card for my birthday. I workout regularly, so I thought a massage would be great. I enjoyed my massage with Rocky. I was told that I could decide on a membership after my massage. After the massage, I decided to get a membership, but I was told the gift card couldnt be used for the membership. If I got a membership, I could use my gift card for a tip or products only. WHAT??? I couldnt believe they wouldnt use their gift card for their membership. I wont be getting a membership, so the spa wont be receiving any more money from me. I just want you to know their gift cards has exceptions and no where is that explained! Im relaxed from the massage and pissed at their lack of customer service. Terrible short sided business model.

Exceptional experience with Alison! Her expertise and precision are truly remarkable. From the initial consultation to the follow-up care, every step was handled with care and professionalism. Alison took the time to understand my goals and concerns, and the results exceeded my expectations. The procedure was virtually painless, and the results were natural-looking, enhancing my features beautifully. I feel more confident and rejuvenated thanks to Alison.

My fiancé got me a package for a facial, massage and mani pedi. My absolute favorite service was the mani pedi. Loved being able to lay down during the service with an eye mask, blanket and headphones on. I left feeling SO relaxed. Love that they have a great selection of performance polishes too. Julie was absolutely wonderful. I will definitely be back and am now considering a membership. 10/10 experience.

Receptionist and store staff are helpful and customer oriented. Amenities are superb. The massage therapists are well educated and have a passion to help others and understand the customers needs. I highly recommend.

I came in as a first time customer for the tailor-made facial it was absolutely amazing the entire experience from the moment you walk in, the atmosphere even the changing area for men with lockers products on the counter robes and slippers. The hot tea was absolutely delicious the person who performed my facial today was Sydney she was absolutely amazing asked me about my skin what I like but I didn’t like she was very soft-spoken very approachable very friendly and explained everything took her time. Absolutely exquisite I will be returning and also getting the membership preferably with Sydney.

The entire staff was friendly and very professional! My massage with Tara was amazing and she met every one of my needs with a great attitude! I will definitely be back!

4 for ambiance and spa setting. Massage not too impressed, 3. Initial phone call to book, 1. When I called the woman didnt want to help me and said I should go the website and book there. Had she spent even a minute to talk to me I wouldve ventured to other spa treatments. The massage itself reminded me of massage envy. Would venture to try it again and even get a membership. But was hoping for a deep tissue massage and received a so, so massage. Love the idea of a membership of services, mainly massage. But would want a guarantee of therapist that does this.

Perhaps good for massages, but hands down the worst gel mani Ive ever had. Relaxation process during the mani was awesome. Nice and relaxed while checking out then on way home looked and tip of nails were not covered. I believe only one coat of gel polish was applied (they provide a relaxing mask so I could see what the tech was doing). Below are pics 2 days after the manicure

I haven’t been back in several years. The remodel is very attractive, relaxing, calming and inviting. The check-in and checkout process is much better than I remembered. As well as the front staff being very courteous and welcoming. My service was good, but not exactly as described. It was more or less an extended signature service versus, what the comeback details. I’ll try again another time.

Such a great spa in Dallas with a convenient location. It was my second time visiting and I’m obsessed. I booked the Optimist facial with Brandy after having such a great experience with her the first time. She is such an amazing & knowledgable esthetician. I love how she pays close attention to detail and is very thorough. I always leave feeling relaxed & rejuvenated. My skin literally glows! Highly recommend her.

I love the membership package for Hiatus. Overall, I have always had a great experience for my appointments. Great quality and product and an overall experience in their locations. My reason for 4 stars instead of 5, you all NEVER pick up your phones or return voicemails. This is a common trend for all locations that is very frustrating. You have certain services that require you to call in to make an appointment, but I have called throughout the day for some occasions. I would expect way better service when it comes to this.

The massage therapist that I have seen at this location deserves a five star rating but the facility has gone downhill over the years. Though they have made more room in the waiting area it isn’t comfortable. The front staff used to take you back to the changing rooms. That doesn’t happen anymore and though I don’t need the help I hear the half effort given to new clients. Today there were two used robes and trash on the floor when I walked in the changing area. The locker I put my clothes and items in had a dial lock that wouldn’t turn. Therefore, I needed to change lockers. The locker floor tiles feel like they are shifting and the locker room bench doesn’t look clean. Disappointed with attention to detail as they grow their business. Again, the services provided by their long time employee are top notch along with Chachis helping address issues with my latest visit. I have had friends stop their membership. I may be next.

I had a wonderful first time at Hiatus! All of the staff members were kind, helpful, knowledgeable and professional. My massage therapist, Stanecia, was attentive and continually asked how I was feeling throughout the massage to ensure that I was comfortable. Brandy is extremely knowledgeable about skincare. She answered the few questions that I had and recommended products for me to use based on my skin type. I will definitely be visiting Hiatus again!

Everyone stop what you’re doing right now and get a facial with Brandy! This was the most relaxing facial of my life! Brandy is also very knowledgeable about skin care and set up a fantastic skin care routine for me. My favorite part is she didn’t oversell me on products and insisted I take samples home and try everything before I buy them. She made samples of everything for me and said she would call me in a few days to follow up. Incredible customer service. She really cares about her clients and I can’t wait to go back!

I had the best pedicure of my life. I was nervous at first due to bad experiences I had elsewhere, but Erica was wonderful. She was very gentle and made me completely comfortable. And I love the way my feet look and feel.

Brandy is the absolute greatest! Shes been helping with facials for at least a year and a half. My skin has never looked better. I started going prior to my wedding, but couldnt let the experience and her expertise go. I HIGHLY recommend her!

Love love love going to Hiatus Spa. Make sure you see Kali for all your skincare needs. She is so good about working with you to help you achieve your skincare goals. Every time I see her I leave with glowing skin!

Love this spa and the membership is a very good value. They will always try to up sell you which is slightly annoying but they do great facials ,massages and wraps. Just wish they had some more amenities like a stream room minimum.

As soon as I pulled up I already knew from the storefront that it was going to be amazing. Everyone was super friendly. Everything was well kept and super clean not to mention beautiful. I tried the fruit water as well as the hot herbal tea and I loved both. My massage was so relaxing I will be booking again and on a regular basis!

I had never had a massage before, but DJ did a great job and explained all the different parts to the massage. It was all around a great experience and I loved the relaxation area. I felt like I had a new body leaving the spa!

Brandy has helped me plan and prep my skin with the best facials and services leading up to my wedding. My skin looks like porcelain. Shes incredibly friendly and so educated on skincare. She explained in detail all of the services and how to get the most out of it after leaving the appointment. I will be coming back for more even after my wedding. Highly recommend!

Brandy is amazing! I have never had my lashes tinted before and this was the first time I schedule with her for an eyebrow tint and eyelash tint. She was so kind and patient and walked me through the whole process and what to expect. The whole thing was seamless and easy. This hiatus location never disappoints!!

I love hiatus, but especially love the lovers and hill location. I started going to hiatus at lovers and always had a lovely experience. I’ve recently fallen in love with the signature mani/pedi which is such a relaxing experience - antigravity chair, eye mask, meditative sounds and before you know it, I have different hands and feet!

Hiatus Spa is the best spa in Dallas. The staff are incredibly friendly, helpful and knowledgeable. The spa is so serene from the moment you walk in the door.Brandy provided the best facial I’ve ever had. She took to the time to get to know me, my skin and my concerns before my facial and made great recommendations throughout my facial. Already looking forward to my next facial and more services at Hiatus.

Love this location. It’s clean, love the relaxation room. My therapist is amazing!! Sade at the front is so helpful and patient.

Satisfied customer. Signed up for their membership as I will be doing Dysport going forward. Very friendly staff. Allison did a great job on explaining Botox vs Dysport, as well as a great job on the administration. The ambience of the spa is super relaxing. I’m can’t wait to go back for more services and will look into skincare products they carry to achieve the results I want.

Best massage I’ve gotten in DFW. My neck has been tweaked for MONTHS. Feeling 10x better after ONE massage. Yea so obviously I’m a member now. shall be going back post haste.Thanks to Daniel for the great massage and for asking questions that allowed for my best experience and most pain relief.

Kali is amazing and never steers me wrong. She is always honest and doesnt try to sell any services or products that are not needed. I have the best facials and tinting with her! Thanks Kali for everything!

I felt I was treated as a burden to my masseuse Laura . I even came early than my original appointment so she had a chance to fill another client in her books. She rushed me through talking to me about the service . Didn’t take the time to customize my service . Her touch was way to hard as I explained to her I don’t like deep massage. She was also trying very hard to downgrade my service to only an hour. I had to tell her multiple time I wanted the one I signed up for. On top of that her movements were so fast I couldn’t relax. It took almost my entire service to relax. I will definitely not want her as my masseuse again.

I booked a facial here two weeks ago. On the day of, they called and said it was canceled due to the esthetician having a family emergency. I rescheduled for yesterday. Two hours before the facial they once again canceled on me and only had massage availability that day. When I mentioned this was the second time this has happened, they didnt have much to offer. I had heard good things about this spa, but Im frustrated and will be looking elsewhere for a facial.UPDATE 1/3: The esthetician reached out to me personally to reschedule and I had an amazing facial with her and will be booking more.

Booked and paid a service through a third party and they refused the service unless I paid twice for it. I didn’t get a refund but I rather loose money than to have let these rude condescending people touch me.

Update based on the response from Hiatus from 4 weeks ago:1. I never received a call or email from them inviting me back - not that I would have accepted to be honest.2. Just goes to show that the they are inconsistent with what they say vs the service, as mentioned in the review below service description does not match the actual service you get.*** original review w/ 2stars***Average across the board. The people working in the studios are nice, at least that I have experienced.I was a member for 6 months. Their service description does not match the actual service you get. For example:I booked “ THE BEST FACIAL EVER - The service concludes with a non-invasive “lifting” microcurrent treatment from the FDA-approved Trinity device from NuFace to tone and lift your skin “ apparently the person I chose does not use any kind of electronic device for her facials and therefore I paid for this service without the reason I booked.I booked a 60 min tailor made facial - 30 minutes of that was talking to me about the facial and selling me on added service and the last 30 minutes was the actual facial.I booked the body wrap which according to the service description online mentions it includes A restorative scalp and foot massage balances the whole body - at the service she said the scalp massage isn’t really part of it and adds a $10 scalp massage add on.I emailed member services about the body wrap and they never responded.On top of that, it’s so difficult to get an appointment, even if you are a member, I had to jump around the hill, inwood, and even the star to use up my credits which rolled over so many times.In my opinion, it’s not worth the membership especially if this is the type of services you get.

I love this is place. Its affordable but very relaxing and feels luxurious. I signed up for the membership and Im so glad I did. Wish I would have done it forever ago. I love their facials. I normally see Jenna and shes fabulous. I have seen such a change in my skin and always feel like Im glowing when I leave. I love their peels and have seen great results. Highly recommend.

I saw carol today for a full leg and Brazilian wax. I’ve never felt more comfortable with any wax as I did with her. It was fast and easy as well and I’ll pay big bucks for that. you really can’t beat the membership rate for the waxing services either. Thank you carol for making this nervous girl feel very safe!

I was looking for a day spa to get a facial and a massage. I selected Hiatus based on the reviews, prices, and services. I was very impressed with my experience. My esthetician was great! She listened to my concerns about my skin and what I’m looking to achieve long term. She asked about my current skincare routine and make a few suggestions but didn’t push any products on me. My facial was very relaxing and my skin still looks great a week later. My massage was just as relaxing. I had a lot of muscle tension and the masseuse was able to work a lot of them out. I left feeling so relaxed and refreshed.

Anniversary Surprise FAIL!This was not the type of Customer service I was expecting.I CALLED in week. Ahead and booked a couples massage for my husband and I 14 year anniversary.We would be driving to Dallas to celebrate, I wanted to surprise my husband with a Message. When making my reservation I confirmed the price, and details of the massage. Well lets just say Price gouging is a thing. After my 1/2 massage we were told to go into another room for the next step. And the final step a facial .During this 2nd step foot bath, I expressed that this was not in the details of my couples massage THAT I CALLED And booked. Ater reviewing the details with the Reception she sayes ohh Ill give you 20%off .Umm excuses me Maam I did NOT Book these services and will not pay $600 extra dollars! On top of the 280 that was confirm on the web page and over the phone. Not to mention Tips! 2 people getting a massage! WHY ? Am I tipping 3 people! so confused. I was still charged for the foot bath that I DID not book!No apologies! And they Embarrassed me infront of my Husband Real bad 🤦🏾‍♀️. Let me be clear the ladies that performed the massage where AWESOME! Customer service was a FAIL! AND Disappointment 😞

I absolutely love coming to this spa. It’s clean and inviting, the staff are all so friendly and knowledgeable, and I’ve always had a great experience no matter my service provider. I would especially recommend Kali. She always takes the time to chat and listen to what I’m looking for and any issues I may be having with my skin before starting. She goes above and beyond every time. Thank you!

I’m an H-circle member and can’t say enough great things about Hiatus. Especially the Inwood location. I see Kari regularly for acupuncture and Brandy is a phenomenal aesthetician! One of the best facials I’ve ever had. I feel like they offer a unique variety of alternative therapies and services and the atmosphere is wonderfully relaxing. Highly recommend!

I loved my facial at The Hiatus Spa in Inwood Village!! The treatment room was so peaceful and relaxing! Brandy gave me the best facial I’d ever had! I will definitely return as often as possible.

So I NEVER leave google reviews, I have to recognize this location for their outstanding service! I had my mani/pedi+ massage booked for 1/21. The masseuse called in that day & the mgr booked me for the very next day & gave me 15% off for the inconvenience! I fell in love. I wanted to sign up for a membership she also pitched to me just for that perk, but it’s currently out of my budget. If I can ever add a membership I will in the future bc she won me over with the offered 15% off! Thank you Hiatus!!!

I have had many facials, but the one I got at Hiatus with Angie, takes the cake. Not only was it super relaxing, it was thorough, she cares and pays attention to your specific needs and is knowledgeable in regards to the products and techniques that work best for your skin. You will see results. Absolute five stars!! ⭐️ ⭐️⭐️⭐️⭐️ She is THE BEST!

Carol Zollicoffer is the absolute best. My skin is SO MUCH better with Carol in charge. When I first met her I was dealing with all kinds of ingrowns on my chin and my eyebrows were out of control. She fixed everything. I love her facials, and she is the only person that will ever wax me. I will go wherever Carol is -but Hiatus is also fantastic. So calming and serene. A great spa and a fantastic aesthetician.

I came in for the dad bod special for Father’s Day. I was greeted by name upon arrival which made me feel special. Deja Parks was so amazing from start to finish. She greeted me while in the waiting area and explained the process as we were going through it. Deja answered all of my questions which gave me a better understanding of why I should schedule routine appointments. I left this location feeling free and rejuvenated. Thanks for making this an unforgettable experience!

Honestly worst spa experience I’ve ever had. It took me talking to 3 different people to even get an appointment booked - was booking 2 services for 2 people on the same day. Facial was great but the massage was horrible. My masseuse starts off the service telling me he just had covid and still doesn’t feel great then proceeds to tell me how annoyed he is to be working Christmas Eve. Talked the full massage and would mention things like “finally you’re almost done” and other things regarding how happy he was to be almost finished. Drowned me in oil and didn’t even really massage, just would move my limbs around. I had 20 minutes before my partner was done and he told me I couldn’t wait in the relaxation lounge I needed to pay and leave. When I was paying... I was at the front desk at 1pm, didn’t end up leaving until 220pm! It took that long to get the payment and services right. Had to get 3 different refunds because they kept charging me with extra services I did not have or consent to. I asked for a paper receipt to make sure the charges were correct. Was told they don’t have a printer but when my partner demanded a paper receipt they were able to print... would not come back. There are way better day spas or experiences in Dallas.

I was checked in late for my appointment (arrived 20 early and waited in lounge area 15 min after appointment time) and the manicurist was notified late, therefore she had to rush and skip steps to not be late for the following appointment. They gave a discount, but I still missed the experience. Then, I purchased the performance polish upgrade for my hands and feet. Within two days, I had chipped polish on both hands and a foot. Within one week, all hand nails were chipped. A complete waste of money.

I booked an appointment a week in advance and it somehow fell through the cracks or wasn’t confirmed. I even followed up in person to make sure my credit card was on file. Very disappointed at their lack of professionalism and organization. I called them multiple times and emailed to make sure the appointment was confirmed and couldn’t get through because they never pick up the phone.

I have been seeing Brandy Box an aesthetician at the Hiatus location in Dallas off of Inwood Road. She gives facials that are hands-down the best w attention to detail and individualized to your skin- Wow !the relaxation is incredible. I highly recommend her

Christina did a wonderful job with my message! It was my first time at this location and the staff was super helpful on where to find the bathroom and the lockers. I would defiantly go back! I had a regular gal back in Austin so it was hard to trust another spa, but I don’t regret choosing Hiatus! The price is about average for spas, also worth the service and facility.

Overpriced for what you get. We arrived to our appt a few mins late and was rudely reminded by the front desk personnel that we were late and it would cut into our actual massage time. They cut both mine and my wife’s massage by 20 mins. My wife had a facial after our massages and they made offered no suggestions to wait in their lounge. Rather, they stated that I should come back or wait outside. With regards to the massage, I told the therapist that I had lower back issues and I got very little attention for my lower back. All in all, we were left with a over priced bill for an underwhelming experience.

By far the best massage & experience I have ever have. I had “The Signature” massage with Daniel who was truly amazing, maintained modesty, was attentive to pressure as I solely wanted a relaxing massage, & was so friendly all while maintaining a relaxing, peaceful environment.Hiatus is top of the line when it comes to amenities & experience!

I never do reviews but today I cheated and went to another spa. Needless to say, I regret it.Julia did my facial a month ago and after comparing it to what I experienced today, I realized she is awesome and rare. I also realized that the experience that comes with this place is rare, they strive to have a peaceful/relaxing spa.I will be back.

I’ve been coming to this spa for about 8 years. I joined their monthly membership after trying them out in. Groupon campaign. Nearly all my services in that time have been amazing. And I’ve treated several friends and family to services as well. They always provide a relaxing clean spa experience. The service providers are well trained professionals. Plus Aveda just smells amazing.

A little pricey, but Alyssa and Sara ( at Dallas location) give the most amazing facials. I would recommend them to anyone. I have had some iffy facials from other employees though...they were still fair service but very cold interaction, and less warm and welcoming... Alyssa though... wow is all I can say. Massages: Ive only had one but it was lovely. I am about to schedule another with them and I am VERY picky with massages. I need actual results from my money spent and not just a nice nap.. The mani-pedi was lovely but the actual paint job was pretty lame..

This was my first time at Hiatus, and I will never return. I booked a fire cupping treatment 2 weeks before my scheduled appointment. I was so excited, I thought I had FINALLY found a fire cupping therapist in DFW after searching for 2 years.Hiatus’ menu includes not only cupping (suction cups) but fire cupping as well. But, I still confirmed with the receptionist while booking my appointment that it was indeed fire cupping.The lady that does it only had openings during my work day. I took off work early and went to Hiatus. When I get there, I went into the room and she (I think her name is Kira) said that firecupping isn’t offered but she could use suction cups and that she wouldn’t charge for it. I explained to her that it’s on the menu, I confirmed that they offered it, and she gave me a “take it or leave it” attitude. I even told her I left work early and she was unsympathetic.I WOULD NOT GO TO HIATUS FOR CUPPING. I have been to multiple spas and acupuncturists in other states and this was probably my worst experience. You could tell that she has no clue what she’s doing and she is definitely not a people person.I ended up paying at the end, no apologies or even a discount. I had such a horrible experience, that I had a facial scheduled for 2 days later and I canceled it. I will not go back.

I had an amazing hydrafacial. Staff is amazing and so helpful

Hello,So, I went one time in Hiatus on The Hill, and the first time was a great experience. Also, I joined a membership. Today (November 19, 2020), I tried to have an appointment, and guess what?! They dont have until December. But I already paid for the service. So its soooo awful experience, and I really do not recommend to have a membership there. Therefore, I cancel my membership, and I am waiting for my money back.

I came recently for the first time and got Erica. She was friendly and very professional. I asked for the eco gel manicure because I had heard great things about it. I wasnt disappointed at all and will definitely be coming back and asking for her again. Thank you for the wonderful experience!

Ive been here a few times and I must say it is a top spa in Dallas. The setting is super relaxing and I always have a great experience. I had Christina for my massage and it was incredibly relaxing. Signed up for their membership program as well!

DO NOT JOIN FOR THE LOVERS LANE LOCATION! I had a membership for several years and then cancelled about a year ago because of repeated last minute appointment cancellations by the spa or issues with them not correctly rebooking appointments. I rejoined a few months ago because I read they had added the HydraFacial service. What I didn’t know is that you have to call to book the HydraFacial and they definitely have not fixed their issues with booking appointments over the phone. I had an appointment for 7:45pm Monday, March 2nd and had to dash work in LasColinas to home in Kessler Park before heading to the Lovers Lane spa location. I get there with 3 minutes to spare only to be told my appointment had been booked for 3/12 and not 3/2. I know this was not what I booked over the phone because (1) I always put the appointment in my calendar while I am making the appointment and (2) I had a work trip booked months ago that required me to be out of town on 3/12. The receptionist told me she would have a manager call me Tuesday to arrange a comp’d service for the inconvenience but I never heard from anyone. So I called Hiatus Tuesday night and after waiting on hold for twenty minutes I was told they would take a message and text the 3 managers to contact me. It’s now Wednesday night and I still haven’t heard from anyone. So I called again and left a message for the managers but I will be shocked if anyone returns the voicemail. I love getting facials from Crystal but the nail services have declined significantly. I only receive my membership discount on some of my product purchases so you always have to ask for a receipt to double check. It’s just not worth all the headaches. I’m going to use up my credits and then drop the membership again. I’d rather pay the extra money to go elsewhere.

I’ve been visiting this location specifically to get taken care of by Brandy. She’s absolutely phenomenal and has always been honest with me as to what’s best for my skin and what will make me look good! She’s amazing!

Great spa and ambiance! Highly recommend if you are looking for a great spa experience! Brandy is the best! She is very knowledgeable and her facials are amazing!

My friend and I had facials with Brandy Box and it was hands down the best facial we have both ever had. Brandy is so personable and knowledgeable and the spa is beautiful.

I had an amazing 1 hour tailor made facial with Brandy! My skin felt great for days after and I booked a Hydrafacial for next time!

I have to agree with another review... the Manager at the front desk was so rude!I wanted to point out that I had a wonderful spa experience with Jess.? It was a wonderful Rain Forest effect and very soothing.However, I have to point out that when I arrived at the Dallas location I was frazzled as I was running late with all the traffic and when I walked in I was treated like a school girl and got scolded by one of the Managers for being late and she rushed be back into the room. This made me feel worse as I never like to be late for anything. I was already stressed and she was so rude. I almost walked out the door! The Manager had an unusual name that I do not recall. I think better training would be in order. I am not sure if I will return, even though my massage therapist was a sweetheart!!

I’ve been twice now. Dan, the masseuse, did my body well!!Carol, I believe thats how you spell her name, was so kind and knowledgeable on my skin when I went another time for a facial. Ill be back to see you all!

As E.R. said, nice atmosphere but God-awful staff. Other than the Aveda association, theres very little in terms of quality.My wife and I repeatedly had appointments booked incorrectly. My wifes friend who, upon driving an hour for her first appointment, arrived to be told that the appointment had been cancelled. No alternate arrangement was offered. Perhaps it was just as well judging by the sloppy manicure/pedicures my wife had received.A massage resulted in my wife sustaining an injury that prevented her from working for several days.When I called to inform Hiatus of the injury and other errors, I was subjected to verbal abuse and threatened by a gentleman who claimed to be the manager. I sought the owner, who seemed to find a great difficulty in returning calls. She also claimed that she had never heard of an injury arising from a massage (As youll see from a review below, Hiatus acknowledge that injury is common).Professionalism simply does not exist at Hiatus, and unfortunately that is from top to bottom. If members are treated in this way, do yourself a favor and go elsewhere.

Brandy Box is absolutely the best esthetician I have ever experienced. She is a skin care expert who offers excellent services, profesh advice and helpful recommendations.

My go to girl is Jessica Puckett! She is amazing, makes me feel very comfortable and will have you in and out in no time. Her techniques are painless and she makes the process efficient! Will be back again this month! I highly recommend!

For the knockout massage, I really didnt see the purpose of my therapist devoting a significant amount of time massaging my hands, feet and face when I said I wanted to focus on shoulders, neck and back. I was expecting a true, work out all the knots massage since I told him I sit a lot at work, and Im sure as he felt around he could feel what was wrong. I feel like other therapists Ive gone to still are able to work knots out with medium pressure. I left with the same tension. He was very sweet though. I usually only posts for places I love but I was just annoyed at how underwhelming this was.

Had a phenomenal facial at the Inwood location. I highly recommend Brandy. My facial was amazing I cannot emphasize enough. Best mother gift ever...

Had a wonderful mother’s day experience! Got a pedicure and Swedish massage and felt like a new woman afterwards. Seemed a little spendy- especially after gratuity, but I’m still going to make the pedicure a part of my normal routine. I don’t like nail spas where you sit in a noisy, brightly lit room with 20 other women and feel forced into awkward conversation with strangers. Hiatus makes it all about you and truly creates a relaxing environment. One suggestion I have is to serve mimosas or wine in the relaxation room as part of the experience. It’s pretty standard to serve complimentary drinks with pedicures.

I go regularly for massages - Dan is the best! Easy to park, priced as any other 60 min massage. The availability is all over the place so you need to make appointments well ahead of time.

Loved my massage, body wrap, and facial with some of the nicest women. However, I went in for the epic mani pedi (which sounded amazing and I was super excited) and just got a poor nail technician named Dawn. She didn’t do a cuticle trim which is pretty standard and when I asked her if she could do one she slammed me for picking at my nails and made me feel really awful. I don’t usually complain but this woman just had a rotten attitude (I heard her whisper “ughhh Jesus” when she thought I had earphones in). It was just a bummer because I was so excited to relax. Otherwise, I would highly recommend the spa and the other staff were incredibly nice and well trained.

I have a membership with them and both times I been with this location it had been not to pleasant with my massage therapist. The place is clean and calm.

I called in for a same day appointment. My whole order of services was not correct. I didn’t receive the specific facial I wanted. Every service I received, the worker had to go to the front to confirm pricing because my order was wrong from the beginning. The inconsistency messed up my relaxation. On top of that, I had no direction on what to do after my massage transition to facial.

Kali is the BEST aesthetician in town! Incredible expertise, great care of my skin/face/body and she makes it such an enjoyable experience! :)

I have been going to Erica for years. She gives a great manicure /pedicure probably the best Ive ever had. Her professionalism makes her stand out. Give her a try she is wonderful.

I got a very relaxing facial from Jessica. She was the absolute best and made sure I felt very comfortable. She is the best! I recommend her to all my friends! Super friendly, too!

James is definitely the best but unfortunately he is graduating and moving on. But I’m sure everyone here is amazing. I’ve only ever gotten massages from James and facials from a couple girls. Definitely a great place with awesome customer service.

Ive been getting massages from Toby for a couple of years now. Hands down (no pun intended) the best massages ever! The pressure is not too light or deep. The ambiance of the spa is lovely as well. Well worth the $$$!

The mani/pedi is simply phenomenal. Ive done a fair amount of spa mani/pedis, but Ive never had an experience such as this. From the zero gravity chair to the personal attention, from the headphones with relaxing sounds to the actual manicure and pedicure themselves, this spa knows exactly what they are doing. Reception is fantastic, the staff is friendly and professional. I wish I would have remembered the name of the girl who did my mani/pedi, she was amazing.I also had a massage with Will. He is awesome as well, very calm, soothing and a great massage therapist. He focused on the areas that I requested, and I feel fantastic.If youre in the Dallas area, I highly recommend going here. I certainly wish I lived closer so I could pamper myself more often.

My go to place for facials in Dallas. I always get a treatment with Brandy, who is absolutely great and very professional.

Have been a member since 2012 and have had a great experience with facials for the greater part but recently they have hired front desk staff that are rude and ruin the overall experience. Checkout is a nightmare and they will charge a credit card you have previously used without asking. When you ask for a paper receipt, they will tell you they will email it and you never get it. No welcome or greeting when you enter. I received an email for a retreat on their anniversary from 5-9 pm and I went a few minutes before 5 pm. I was rudely told that nothing had been set up and they weren’t planning to until 530. The front desk staff was very annoyed that I was there and I left. I have left several messages for the manager and haven’t received a call back

I have been a H Circle Member for years and absolutely love the mani/pedis. Erica is the BEST and always leaves my nails looking amazing. My toes usually last a month. And that is with a regular pedicure - no gel. With two kids, it is hard to find time to relax. When I see Erica to get a mani/pedi it is a guarantee that I fall asleep! It is that relaxing. Give it a try. You wont be disappointed.

Absolutely AMAZING! Knowledge, order and wonderful service. You can tell the service providers love what they do, and you can also tell that the service providers are well taken care of because they’ve been there for a long while. The facials are a wellness journey. It’s incredibly healing.

Amazing experience! I had a massage and manicure at the Lover’s Lane location about 1 week ago. It was the best and most relaxing manicure I have ever had!

Divine relaxation. I love having the monthly membership

I would give this place 0 stars if I could I walked in to get a massage and the staff were being so rude and unprofessional. I also seen 3 roaches when I went to the bathroom and the staff were gossiping and talking about service providers. I do not recommend!

Very welcoming environment, very thoughtful esthetician (Curtis) and just amazing results from my session

The reviews were all so good so I wanted to buy a gift card for my mom for her birthday. I wanted to pay for it over the phone and have my brother pick it up but I was told several times that I could not do that. Its unfortunate because it looks like one of the best spas in Dallas and I think she would have enjoyed it.

Really good services. Facial is typically the best. Pedicures are really fun but not always as quality or lasting as in a regular salon. Super relaxing though.

Love,loved DJ. He was excellent, I absolutely recommend him to everyone that wants a firm hand with a little of knowledge. Hes very skilled and he understands the body.

I have had a membership for years at Hiatus Spa & Retreat for my mani- pedis.Sirmunia is the best!She always does an excellent job and makes the whole experience so relaxing.I highly recommend treating yourself by booking an appointment with Sirmunia!You wont regret it!

Fabulous staff, even when there are mishaps they are very quick to correct and accommodate! Relaxing environment and the esthetician’s really seem to know their stuff and not just push products onto you. It’s nice to have some me-time. I think the H-circle membership is a no-brainer for people.

Brandy is amazing!! She is so knowledgeable on all things skin care and a great resource for any questions you have.

I had came into the Hiatus spa for a manicure and a pedicure and had an excellent experience I had Sirmunia Hawkins and she did an amazing job she is someone I would definitely recommend going to and she will definitely be someone I will be going to see more often

I go every month and it is worth it, they always are accommodating and really pay attention to the tightness of your muscles. The only issue I have had is I lost some credit that they had given me because of covid. I asked them.about it and they said it expired during the time and there is nothing they could do. I think you can understand my bewilderment.

This is the BEST spa I have ever been to. Everyone is so extra special in the treatment of clients. I have traveled all over and I have never had such a relaxing experience anywhere else.Also, as much as I hate to reveal this little secret, you MUSt book a massage with Cemetria at Hiatus Spa Dallas. I would follow Cemetria to the ends of the earth and you might say I did because when she left Spa Habitat in West Village I would not rest until I tracked her down.Cemetria is one of those individuals with a gifted touch. She has such a sweet spirit. When I leave from a session with her I feel renewed.Check out Hiatus Spa. Contrary to some erroneous information. Hiatus IS NOT a membership spa. You are NOT required to join anything to use their services.However, I did opt for one of their programs because it offered some really good advantages, such as discounts on Aveda Products and it provides one discounted service a month. That works really well for me and my husband.Finally, go check it out for yourself. You wont be disappointed. But, I may be a bit annoyed when I have to wait an extra week to get in with Cemetria.

Sirmunia is the best tech at Hiatus hands down!! I send all of my friends to her and she is always my first recommendation when referring people to nail techs. She will see me as soon as I get back from this deployment!

Lenis (Lanis) is a fantastic massage therapist, however, the prior cancellations and lack of availability after 4 pm or on weekends for a female therapist is extremely frustrating. I used to have a membership but cancelled due to all the appointments that were cancelled on me.

Jessica Puckett is an amazing esthetician! She is very experienced and knowledgeable. She always makes me feel at ease. The only person I will go to for Brazillian waxing

Brandy has me glowing after my facial. Highly recommend using her for a relaxing and rejuvenating day at the spa.

I love itI go every three weeks for a mani pedi with Erica and I have never been disappointed. Always on time, always pleasant and relaxing and I have never been disappointed with the resultsTry it you will love it too!

I have been going to Hiatus since it opened in Dallas. I was drawn there by their Aveda products but have stayed with them due to the service they provide. From the opening foot soak and sensory journey to the service itself.... (Facials are my favorite!)... Hiatus is a gem in Dallas!

Sermunia at Hiatus Spa makes a great experience even better! My wife has been going to her for over 2 years and looks forward to each mani pedi because of the wonderful experience she gives,

The most relaxing and amazing mani-pedi youll ever have! And great massages, too! So many amazing services in a calm, zen atmosphere.

I am addicted to Sirmunias mani/pedis! She does an amazing job and always makes me feel so relaxed. I appreciate her attention to detail and desire to make my time in her chair all about me :-)

Amazing place. The staff is superb. Super comfortable environment, very intentional. Highly recommend this spa.

Brandy Box was my specialist for a recent facial and it was amazing!!! I will definitely go back to her!

Visiting from out of town last October. Im a regular spa-goer and this was by far the best facial and mani pedi Ive ever had. Every city I travel to I try to get spa services but this was by far the best. If I lived here I would buy a membership.

Club member. Service is good and staff is courteous. Getting appointments can be a challenge one to two months out particularly for the weekends.

Daniel was so great! He did such a great job and very knowledgeable. I will return to see him for my next visit.

Treat yourself or someone you love to a Hiatus Spa experience! The mani-pedi retreat is just that- an unparalleled experience of rest and relaxation. Sirmunia rocks a top notch mani & pedi! I will never go back to the nail place on the corner.

Brandy gives an amazing facial and Cody went the extra mile on my massage. Love my Hiatus membership!

I went to see Sirmunia Hawkins and by far she gives the best manicure and hot stone pedicure, and it almost makes me feel like Im family with the amount of love that she exudes. She ROCKS!!

My son gave me a gift certificate for Mother’s Day. Hiatus won’t allow me to book an appointment without a credit card. So I can’t use the 300$.

Great place for the soul. Lovely environment. Brandy is beyond amazing!

What can I say! A wonderful 90 minute deep tissue massage and I wanted more!

Been a member of Hiatus Spa for years! Best overall Spa in Dallas.

Sirmunia Hawkins is fabulous! She delivers high quality services in a relaxing manner. I always feel pampered and relaxed when I leave!

I always enjoy my time at Hiatus Spa. The front desk staff is always courteous and friendly and Sirmunia does a wonderful job on my Mani-Pedi.

This place is great - I only took off a star because I can never get in, they book up so fast. It doesnt matter how good a place is, if I cant get in, its not doing me much good!

Erica is the best ! Shes very sweet and polishes perfect! I recommend Erica if you want a relaxing pedicure and manicure.

Beautiful relaxing atmosphere, professional and kind staff, and the hydrafacial experience was exceptional and provided amazing results. Exceeded my expectations!

Hiatus is the perfect getaway from the daily grind. Sirmunia is definitely my tech of choice for foot/leg massages. Great experience!

Jessica Puckett is very professional and makes her clients feel comfortable. I highly recommend her when youre at hiatus spa.

Zacariah is the best, I woke up with today and my body feels amazing. He paid attention to my lifestyles and my needs and I’ll be back in a few days, I left the largest tip I’ve ever left in my life, HANDS OF A HEALER

The best spa experience ever! The staff was incredible, knowledgeable & professional. I will return for certain❤️❤️❤️

Been a member for over 6 years. Always a great experience. Jessica is awesome for waxing!

What an amazing massage. I felt transformed when I left. I can’t wait to go again.

Ive been going to Keiko for years and shes done an amazing job every time. She is very friendly and I highly recommend her and this place!!

The massage from Lanis was hands down the best massage I have ever received. I will absolutely come back and ask for Lanis specifically.

I had a great experience coming here and by far my favorite spa experience actually. I loved the products they used and the services provided.

I go here to see Robin for waxing, she does a fabulous job!! And Lee for massages, I have been going to Lee for years,he is the absolute best!!

Brandy is terrific! She has helped my face get much tighter and cleaner.

Service was great I was in and out and everyone was so nice and attentive . Atmosphere was so relaxing . I would highly recommend going to this spa.

Had the most amazing facial with Brandi! Will definitely be back! Thank you

Incredible massages! Dulce is definitely my favorite massage therapist up there. Knows how to take good care of athletes!

My favorite spa ever!It is one of Dallas best.If you dont have a membership, you should highly consider it.Invest in yourself!

Sirmunia is the best hands down! Her personality is contagious, and she makes you feel at home! I love her!

No one ever answers the phone!! Ive tried multiple times the past couple days to reach someone but no one ever answers!! Wanted to book a spa package/day for my friend and I, but I guess Ill take my money elsewhere. :-\

Great service! Kali is very knowledgeable about skincare and is very professional.

Sirmunia did and absolutely gorgeous job on my nails! I will definitely be back for more services!

It was good but the check in process very involved and no comfy chairs to sit in.

Great customer service and excellent service providers. Special shout out to Landon Baty--he has done an amazing job every time that I have come in.

Tried to call and make a reservation for next week, but was laughed at by the receptionist and said “yeah, so that’s so last minute” would expect a more empathetic response from such a company.

Hiatus Spa goes above & beyond making clients feel exceptional!

I had the best deep tissue massage ever with Eric! I am already looking forward to my next visit there.Jody

Their massage therapists give the best massages around!

I must say my experience here was nothing but great especially with the tech Sirmunia Hawkins. So if your looking for a mani/pedi go check her out.

Great customer service.

Andrew Brooks is the best!

The monthly program for facials is phenomenal for the value and the services it offers. Its a great comprehensive package.

The Lovers Lane location NEVER answers the phone. Its absolutely ridiculous. I called and left a message for the manager who took 3 days to respond back to me.

Sirmunia & Falon are great at their job! So kind and create a relaxing experience! Worth every $!!

Crystal does an amazing job every time. Plus I love this salon.

Very elegant and welcoming. Look forward to my wife enjoying her gifts.

Daniel is great, strong hands. Ill keep going back, its good for the soul and body.

Thank you Yashica for the wonderful massage. You really put the work in on my trouble spots.

One of my favorite relaxation places. The service is always great.

Chayann is amazing. I always leave feeling like Im walking on clouds.

This place is amazing. You can’t go wrong with anyone you see. Beautiful atmosphere and so relaxing.

I chose that score because Andrea provided an exceptional massage service.

The only spa I visit when Im in Texas. Wonderful service and restful experience

Beautiful, tranquil space. I was so relaxed during facial I almost fell asleep.

Service was very average and they snuck multiple extra charges on the bill without informing us. Very poor customer service.

Best Spa in Dallas. You will not be disappointed. Highly recommended.

This place is absolutely the best. Go visit and ask for Erica she is the best and will take great care of you

A must have experience.

The spa remodel is wonderful. Keiko provides exception service.

Peaceful clean design and Laura was excellent and professional

This place is great and Erica is the best to go to..Ive been going to her for years she great!

My favorite Botox spot!

Love the ambiance. Great techs.

Very cozy and relaxing environment, always get good massage

I loved this place and will be back :-) friendly staff and amazing massues ❤️

My girl Kamelah was fantastic.DG

Not impressed. Massage was ok. Things felt rushed.

To expensive and she didnt do my eyebrows right.

First time here and i enjoyed my massage

I had a great experience with Brandy!

LOVE the mani-pedi with Niki!

Great facial and mani pedi!

Very high end feeling for an affordable price!

Very classy place. Not outrageously expensive.

Atmosphere, services, facilities are all top notch.

Highly recommend the knockout massage with Andrea!!

Laura, wonderful teacher!!! Learning from the best!

Love this place. Clean, professional, and relaxing

Wonderful facials with Anji!

The best day spa in the DFW.

Great experience and friendly staff.