Compass Rehabilitation Center

Dr. Winnie is fantastic, compassionate and he listens to you. His staff is wonderful as well. He takes time to answer any questions you may have. All though, the reception desk leaves a lot to be desired. The work station is a hot mess. Tampons, drink straws and a bunch of miscellaneous stuff is piled up by the monitor. It doesnt look very professional with all the unnecessary clutter.

I do not even think that I should give them one star. Dr. Winnie is great. The staff there is horrible. I have had TWO precudures cancelled the evening before, due to insurance! The first time I thought maybe it was insurance, but the second time...I dont think it was the insurance company after all. I will now have to go somewhere else so that I know the procedue will take place. I now have to find a new Pain Managment Clinic and start all over again.

This place is lucky to get a one star. I would not recommend this place to anyone! My husband comes here for work injury and they tell him all his pain is in his head after only seeing the doctor twice..

Horrible place they constantly fail to submit the insurance paperwork on time then blame the insurance because they should just do it for them. Rude receptionist and employees. Get a different referral this place is not worth it.

Reception was HORRIBLE. Here fill out questionnaire on this tablet and return to the desk after. Assistant was nice and Dr. but wont be back.

I have been to Compass Rehab several times. I appreciate the staff and Doctors. there. The only problem is sometimes getting in, due to the fact they are very busy. But, once there, you are well treated and the treatments have helped a great deal.It did take me a while to figure out their online sign in, though. Hopefully, I have it now.

I first went here 15 months ago for sever cervical arthritis and was very pleased, and impressed, with the care and the physicians. After receiving two neck injections the pain was gone and I was told if I had any recurring problems just call and they would get me right in. Well last Saturday the pain came back and reached by Tuesday, on a scale of 1 to 10, a 10.5. I called but the person I needed to speak to was in clinic and would call me right back. After 5 hours I called back and was then told it would be at least 24 and maybe 48 hours before she (Julie) would be able to call back because of clinic Well it is now approaching 72 hrs and no call back. Loved the docs and the care but somehow their culture is no longer patient centered.

The Therapist are knowledgeable, professional and are very good in establishing the correct treatment plan for your physical therapy needs. The entire staff are very nice and friendly and they have several different therapeutic options such as a pool, acupuncture, etc. I recommend this facility for your physical therapy needs.

Went in for the first time today as a referral from my doctor for pain. Wanted to get some manipulation done to address pain. They had me meet the incorrect doctor. That doctor told me I should see a different doctor and maybe that would be today. I was then told that insurance couldn’t bill twice in the same day… so I was charged for seeing the wrong doctor and it took two hours for them to let me know this. So I sat for two hours in the office and left with the same amount of pain and extremely frustrated. Because of their error, I have further pain and stress in addition to paying for an unnecessary visit. Absolutely unacceptable. Again, this was my first time there.

Receptionist in training was very attentive. Got me processed in quickly and answered questions I had. Very short wait. Dr Wheeler takes his time and explains things very well.

Gabby is always very friendly and does a great job on my hair!

I started going here when referred to Dr. Lemmen. In my opinion, the practice has went downhill since she left and Im not sure if there was a changeover in staff or what happened but the issues started shortly after her departure. Last year my husband suffered an injury and was also referred to Compass and started seeing Dr. Beall too. Getting the FMLA papers completed by them came close to a nightmare... there was a complete lack of communication on their end and it held things up for almost a month. It seems lately, that if you have an appt (maybe this just happens with Dr. Beall), they will call you the day of to try and get you in earlier. I get this happens, but it becomes annoying when they call before each appt. Lastly, and the biggest turn off Ive had with them this year, was just last week when my husband had an appt. He arrived at his appt time and they told him the Dr. had left for the day and they had tried calling to notify him (his fault for not checking his vm - he assumed it was the usual call to come in earlier if you can). BUT when he went back a few days later for his rescheduled appt, they told him he was a no show for the previous appt and that the Dr. had been waiting for him?!?! Apparently they said the desk staff was wrong but no one seems to really know whats going on there. So, we live about 30 minutes away and my husband made the trip there and back twice in a week for absolutely no reason. Then, they billed us WRONG (again) for 3 times our co-pay. Since July 2022, we have had a couple billing issues with them. When I called to correct it this last time, Nadia, in billing, was rude and hung up on me (I can admit I was getting heated but never cursed, yelled or anything out of line; she could NOT handle how direct I was being and could use some customer service lessons). I literally had to call back like a stalker to get her to answer and send me to a supervisor to correct it - which they finally did. The doctors are great but the support staff can be rude, seems to not want do their jobs or not even know how to do their jobs at times, and can genuinely make you feel like they dont care and youre annoying. They only get 2 stars since we do like Dr. Beall, but we are looking for a new practice at this time.

Ive been recovering from surgery and doing pool and land therapy with Compass. They are all friendly, knowledgeable, and caring. I get pushed but not too hard. Keeping up with my exercises at home Im able to go up and down stairs as well as walking on a beach.

The injections didnt help me personally. Ive since had surgery on my cervical spine. Im back for PT. The front desk ladies are very friendly. The PT is great. The Compass Health group is very tight with Lansing Neurosurgery which has upsides and potential down sides for patients. Dawn the front desk for PT is getting warmer every day. All I had to do was ask. 😆

So far so good. Setting up a single bundle nerve burn. Pretty clean place and real nice staff.

I did not have a good experience. The room i was put in, smelled like sweaty feet. The nurse told me whe was stuffy from january allergies and was not wearing a mask. The dr basically did nothing for me. He also addressed only one issue, not both. He told me to continue with p.t and return in 6 weeks. I will not. I will call my primary and get a referral to someone else.

Staff is attentive, professional and courteous. Ive never had a bad experience. Dr. Topham knows what hes doing and he does his job very well.

My surgeon sent me to Compass for a little relief while I wait for my surgery. They set me up with 2 different appointments to get started. The afternoon before my first scheduled procedure I received a call that they had to cancel, as per my insurance hadnt authorized it. I called the insurance and was informed they had requested documentation a week prior and once again the day before. I called Compass and spoke to Veronica. Veronica stated she didnt understand why it was sent to her. So, she knew the info the insurance requested bit had a case of its not my job and didnt do anything. Fast forward, I received a call from Compass a week after stating the referral girl in their office messed up and coded the procedure wrong and I could come right in, it was approved and we didnt even need prior authorization from insurance. I am mad about this but I got over it and went in for my first procedure. A week later I woke up and couldnt lift my arms. I called Compass and she told me they needed to get me in for an emergency MRI because we needed to make sure it wasnt worse and the medication didnt do something funky. I had a long conversation with the girl aabout where I preferred to go and so on. 4 days later I hadnt heard from anyone about the MRI so I called my preferred place and was told they hadnt gotten a referral. I called Compass. I was told that once again the referral girl sent it to the wrong place.. Im done. How many times can they mess up on the same patient?

I had a great experience at Compass. The staff there are outstanding and very well managed. I tore my rotator cuff in February and due to COVID-19, I was not able to have surgery until May. Compass worked with me to make sure that I received the best care during a very challenging time. Now, 4 months post surgery, I am about 99% mobile with my shoulder and that is all because of this group. Michael, Jordan and Kristie were so awesome to work with and the whole staff was pleasant, professional and supportive. I highly recommend this group!

Seriously the most efficient office Ive ever been to. Appointments run on time, if they say the doctor will be in in a few minutes its normally one or less! I went in for a couple procedures everyone made me comfortable, talked me through it, and again they were very quick to get me in and out without making me feel rushed. The doctors know what theyre taking about, and make sure you have all the info to make decisions on your health.

Getting treatment for my back. I was here 3 years ago for Epidural Lumbar Injections which work well for awhile. Now I am back for 2-3 more injections. The staff and Dr are very friendly and professional. I feel like they make me as comfortable as possible while being there and truly care about me and improving my health and quality of life

Be prepared if you self-pay to continuously get billed, have the price increase with every bill, call and leave messages and no one call you back. And when you do finally get a hold of someone, she tells you she checks the main line and hasnt ever got a voicemail. Ridiculous. I had to call 3 times to make sure our payment was posted. Will not be coming back due to all the billing issues. We will find another company who has it together for those that self-pay and if you do have a billing issue, a company that actually calls you back!

Had a hard time getting the needed appointments after my surgery. Should have gone to the center my Dr. recommended. Also had to remind my therapist to pay attention to me and not spend time charting or chatting with others. Very unprofessional!

I’ve been here roughly every 6 months for a massive injury to low back. I’ve always found Veronica a pleasure to work with, efficient, respectful and polite. Dr Wheeler has kept me away from all pain meds with his skills and training. I’ve had several issues with BCBS several times however this in my opinion has never been the fault of Veronica or Compass Health. With these Ablations and injections I’m usually 80-90% pain free for months! Thank you to Compass and team Wheeler for your care, recommendations, and relief. ~ Paul S

The physical therapists were mostly run-of-the-mill. The facilities look great. Its a really fancy building. The doctor told me the same thing Ive heard before which is what do you think you should do as far as back surgery goes? As if I were the doctor! I stopped going there because one of the women that works the telephones and sits at the front desk is a total B. One of the most unfriendly people Ive ever had the displeasure of having speak with in a healthcare setting. Im not kidding when I say it was bad enough that I dont ever want to have to go back there for anything. Shes the one with short spiky hair. Its grayish.

I love this place. They have the best staff. They are friendly and courteous. The doctors are wonderful.I love getting a massage from there every now and then. PT is amazing and so helpful. An overall excellent environment. I would recommend the Spine Center to anyone in pain that needs help managing it.

Reception was great. The gals were kind and made us feel welcome. Dr. Wheeler was great and gave all the information for the procedure he will perform for my elderly mother. He was very mindful of her pain.

I loved my experience at Compass! I went in for PT for my shoulder/neck and the care I received beyond exceeded my expectations. It was my first PT experience and so I had a lot of questions. Kierstin was super patient and explained everything thoroughly. Not only did I finish my sessions feeling better but I also felt like I learned a lot. She was wonderful! Thank you Kierstin and the Compass team!

I was hoping to go here for chiropractic work because my back was injured while delivering my baby 3 weeks ago. I was told appointments are pretty flexible so I made my second appointment a week in advance, but with a newborn i wasnt sure if i could make it. I had to reschedule my appointment today and was told I would be billed for cancellation even if I rescheduled. My insurance covers 60 chiropractic appointments a year and Ill be going somewhere else with that $ now. They shouldnt advertise flexibility if its not true.

My only complaint is I didnt want my massage to end. Definitely recommend any person looking for a massage, especially pre-natal. I had Laura and she was calm, trustworthy and relaxing. As soon as I got up my hip pain was gone, which had been my biggest problem being pregnant.

So I have had the terrible experience of dealing with Ashley. I called to simply have my x Ray results (from 9months ago that I was never given results on) sent to my doctor. As I called after my mother (she tried to call and help as I was at work, but they wouldn’t talk to her because of hyppa law) all I said was “I’d like my results sent to my doctors”.. she asked my name and birthdate. And clearly immediately knew who I was from just speaking with my mother. This was her response “you know you could have gone to McLaren to get your results right?” Then as I ask what was the point of me starting with dr Winnie if I’m not going to even follow up with him about my results? Her response is “well it says here he recommended PT did you ever follow up with that?” Then I tried to respond and was cut off by her loudly talking over me saying “just give me the fax number so I can send it” needless to say I had to hang up before I got out of character. It’s unfortunate to have my mother who was trying to help me be treated rudely by a receptionist as well as me feeling like I can’t even get my results without being a burden. I will never go or recommend anyone here strictly because of the stubbornness and rudeness of Ashley. I really hope you guys do better! Like Alexus! She’s great!

The doctors and staff are top notch. They make you feel very comfortable.

Dr Topham was great. mostly. When he ordered an MRI for me , his assistant kept ordering an xray instead of MRI. It took an extra 10 days to fix this. When I asked why no one called me to schedule my MRI I was told to call them. When I said, I dont know who to call, she said google it. RUDE! And then DR Topham never called with my MRI results. 2 fractured hips. Ive left messages for his assistant, Jade to call me twice, no response. They also owe me money for an over payment, which I never received a call back for that either. So, I am still waiting for surgery and feel I have been subjected to several extra weeks/months of horrible pain because of them.

Dr. Topham and his assistant Jade are by far the most efficient medical professionals I’ve had the pleasure of working with. I would like to thank all the staff at compass health for their kindness and helping manage my pain.

Went there for my sons testing, staff was cordial. Dr that took test was knowledgeable and friendly. Seemed to know a lot on the test he was taking. Seemed to care about him, good report with doctor.

I dont know when it became okay for medical professionals to place greed over health and welfare but it appears based on my experience Compass chose Greed over the Hippocratic oath!s not above this tragedy.I was told to arrive 30 early which i did. I completed my forms before I got there, had my id and heath card ready, brought my most recent xrays, ct scan on cd. AND I was asked to pay before even seeing the doctor! HOW IS THAT OKA?!?! The front desk folks were wonderful , welcoming, efficient, friendly, professional and helpful. I as in the waiting room for 10 or 15 minutes , then called back to an exam room where I waited 30 minutes past my appointment time!!! I finally wrote Dr. Topham a note and left, my time is valuable too. This is NOT acceptable as a way to run your practice day to day! You may have fantastic programs and docs but your GREED hurts your patience as much as their injuries! Shame on you Compass!! Compass owes me my money back!! Shame on You!!!

I I loved Dr. Vincent - excellent at asking questions and very professional.I am rating this facility a 3 because of my experience with their PT staff. They work in teams and I found the lead team member inexperienced when she did my evaluation. Despite my telling her that I had vertigo, she referred to my vertigo as neck pain. There was no neck pain. She said thats a matter of temrinology - I dont think it is. She also had me do exercises that caused 4 episodes of vertigo within the evaluation, and left me in a room alone to get water rather than calling a staff member. Very unprofessional.

If you need physical therapy this is the place to go. The doctors there that do spinal injections and other types of procedures are great. Everyone from the receptionist to the nurses to the physical therapist to the doctors are all wonderful helpful compassionate and professional caregivers

Dr and staff are on their game. What theyve done so far has been helpful. I recommend this place.

I had 2 great therapists...Kierstin and Jordan. I was there for pool therapy, and they did just the right amount of nagging to keep me moving! I was there for 3 weeks this month, and am continuing the exercises they gave me in the pool in my winter residence. ..

I love this place! If you live in mid-michigan you should go to this clinic if you need Physical Therapy, Acupuncture, Massage, Pain Psychology or need a great doctor to help you manage your back or neck pain. I have many friends who have gone to this clinic and I would recommend it to anyone!!!

I had an excellent chiropractic adjustment. There were some billing errors, after some effort they took care of it. Medical billing, in general, is stressful. I was happy with the final result.

Dr. Topham is awesome! His whole staff is wonderful! They do a great job on my SI Joint injections.

A truly caring staff that goes out of their way to make sure patients are totally taken care of. The doctors, nurses, techs, therapists, and the ladies that work in the check-in area area area all amazing. I live closer to other similar facilities, but will continue to drive the extra miles to go to the Spine Center/Compass Rehab.

Whoever is answering the phones could use some customer service training. Maybe managers should randomly call to see how their business is being represented when answering customer/patient calls.

Theyll fix your bad back

Friendly staff. Have had two rhizotomies in 2 years and pleased with the great care I have received.

Friendly and on task staff. great physical therapists and very nice pool/gym for therapy. the most superb rehabilatation center in the mid michigan area.

I saw the chiropractor there. He is very pleasant and easy to talk to. Very helpful. Will keep going back.

Been going here for years! Awesome Doctors and staff! Thanks for your services ❤️!

Consistently some of the least competent staff I have ever encountered. If you have the option to go elsewhere, do yourself a favor and avoid the headache of this place.

The best place to go for personal, kind and thoughtful service for your back and spine problems. I love Dr. Curt Winnie, Dr. Handsome 🌹😉😄

Love Dr. Wheeler and the Physical Therapy staff. Sensitive to your needs, realistic in goals and will still challenge you to get stronger

The parking lot is weird, and the practice supported Tudor Dixon with large and unwelcoming signs

Nicole is a really good OT! So glad she was still working there!

Physical therapy department is great, as well as Dr. Wheeler who did my back injections.

The staff took very good care of my daughter

Great staff and nice facility. Dr. Shaheen rocks 👍👍🙂🙂

Top notch staff and facility. Every single person I encountered was outstanding.

Really grateful for their support with my neck issues . Thank you Dr Wheeler and Dr Lemmon

Great doctors and wonderful staff

Great place, great care and great staff. Very knowledgeable and professional.

Compass rehab, they are professionals who know how to take care of your medical needs outstanding organization!!

Kind staff. Clean beautifully decorated offices. Attentive physician.

Great, friendly staff and doctors!

I get massages and omm done here. Great services

No explanation as to what test results mean. And searching the internet can be scary for some issues

Dr. Topham is very thorough. Trying hard to find my problem.

These crooks charge $60 for my medical records to be released to me. Lol

If you want to be charged four grand and have no relief go here.Rude and incompetent.

Dr. TOPHAM and staff are always top-notch.

Highly recommend! Great staff and services

Im very thankful for the help they have given me!

Dr Wheeler is a great doctor that cares about helping.

Went with a friend staff was very courteous and helpful.

I see my doctor here for back and neck problems.

Great work on my back, thank you Dr Winney

Good place to go for rehab for all your rehab needs.

Good people, professional in taking care of you.

They are on time for the scheduled appointments and the staff is friendly

Its where to go to get the est help with many aspects of my physical health.

Friendly and efficient staff, very little waiting.

Everyone is friendly and professional. I recommend it.

A+ service and quality.

They are great with rehabilitation.

Great staff and friendly professionals

The therapist there are knowledgeable and friendly

Best Physical Therapy in Lansing.

Feel so confident

Fast, friendly, informative, clean.

Very good in all regards

Very sensitive to my health issues

They work wonders here

Okay took my mother there

They are very wonderful

Very friendly people.

Exceptional people!

Great!

Best Doctor

Really clean

Very professional

Nice

Service was good

Awesome place

Nice people

Good people

Clean, efficient