Massage with Andi was great 😊Two hosts at the entrance one was great, she greeted , received me and took me to the waiting area . The other host wasn’t very friendly nor welcoming just looking at her phone the girls in the nail area were in their phones as well very loud volume all I could hear was very bad words in Spanish. The place is very beautiful to have your employees in their phones, listening to vulgar language not caring that there are customers around.
I never write reviews but I do want to let other people like me know, who are traveling looking for a solid salon to get your nails and a massage. The massage was great, Brenda was amazing. Despite it being 30 min, however I was not aware when she offered deep tissue that it was an 15% additional charge. Until at check out, I noticed they were charging me $90 for a 30 min massage. They corrected the price and it ended being $60.The main reason I’m writing this review however, is the manicure I received. Unfortunately, it’s probably the worst I’ve had to pay for. I would have done a better job. She did things backwards, on her phone, smudging the base, applying way to much polish. Even scratching on of the nails with her own acrylic set. She had just graduated high school. She squeezed some fast drying drops and just left me there. No driers. No sit here while you wait. I sat down in the waiting area anyway. But because there was so much polish it took all day to dry down. So as I reached for my wallet to pay and tip, the polish moved. As I had dinner and went about my day. Today, my polish looks like a high schooler did it. It complete moved and smudged. And I am so disappointed because I paid $88 over all, not including tip. At least $100 for services that were not worth the cost to say the least. Now I’m flying home to NYC with lumpy nails. Save your money.
Terrible. Hairdresser got upset mid-cut because they schudeluded her another apointment. She left me lopsided and when I asked her to fix it she said she didnt have time to because she had another appontment soon. I laughed and said Look at how crooked this is but fine, whatever. Girl at the counter just kept staring at me when I said no tip as if the hairdresser deserved one. Whatever, never again. Ugh, what a hassle.
It was a gift from my kids, I loved the experience.. my massage was delicious by Andie.. I loved my manicure and pedicure done by Nayeli
Owner and manager should all be ashamed of themselves. The manager steals money from under the owners nose, embarrassing. And an employee had a family emergency and she was fired because the manager is shady and lied. This place is AWFUL! DONT COME HERE
If youre considering seeking spa services at Avalon, dont.Short version:This business fails at educating their staff about the services they offer, communicating information with customers, managing their time/keeping appointment times, providing the correct service, and charging customers responsibly.The long version:I purchased spa services online assuming that I would also be able to book the service while making my purchase. You cannot. Instead, you can select and pay for the services you would like, but you have to call the spa after to actually book the time and date. That was mildly annoying, but not a massive hurdle. I paid online and called immediately after to book. While attempting to book my services, I was placed on hold for 15-minutes, so I called back assuming the person at the desk forgot I was on hold. They did. Upon answering my second phone call, I was attended to immediately. This was the second inconvenience, but again, not a deal-breaker. While booking the service with the desk attendant, I had questions about one of the services because I had never done it before. The desk attendant was not able to answer my question, but guaranteed that the spa manager would call me in the morning to answer and book the service.The manager did not, in fact, call to clarify any information, so I called the spa AGAIN to book the second service and confirm my appointment time. Still, the attendant was unable to answer my question about the service, but I was able to book both services for the afternoon. I showed up 15 minutes before my appointment, and after a 10-minute wait in the spa lobby, I was invited to the private waiting area in the spa. And there I sat for about 30 minutes past my appointment time, waiting for my aesthetician to 1. explain the order of the services to me and 2. actually begin the service. I went back to the front desk to ask about my appointment time and when I could expect to be seen -- I had a reservation I was worried about missing later that day -- and was told that the customer who was being seen prior to me had shown up late for their appointment and pushed the schedule back. I was told that I could expect to be seen within the next 5 minutes. This information would have been pretty helpful to know when I arrived for my appointment in the first place.I went back to the spa waiting room, waited an additional 15 minutes, then returned to the front desk to cancel one of the services -- I would not have time to receive both of the services I had already paid for. When I returned to the waiting area, an aesthetician finally brought me into the room to begin the service. I had never received this particular service before -- a seaweed contouring bath -- so I was unsure about what to expect. Not too long into the bath, I realized that I was not receiving the service I had paid for (there was no seaweed to be found or contouring to be had) and was instead provided with an aromatherapy bath (I assume thats what it was because, again, no one was able to answer my question about what the service was even AS IT WAS HAPPENING).I left Avalon that day feeling angry and disappointed because I had planned what I had hoped would be a relaxing and massively well-deserved day of pampering but was instead met with ill-informed staff, terrible customer management, and an experience that taught me never to return to this place of business.To add insult to injury, I had decided that, despite this poor experience, I would not write a review about it and just let it go. One week later, I find that Avalon had charged me TWICE for the services (I guess I got charged when booking online and again on the service day?). I called to inquire about the charges, but of course, the manager is not available to answer my questions and will call me in the morning. Sure. Heres my review.
Received a gift certificate for here. The massage was amazing loved it. However when I got my manicure and pedicure it was not as expected. My polish has bubbles in it and when I told the person they just brushed me off. I also feel like not a good job was done as far as cuticle removal. I’ll definitely return for a massage but not for a mani or pedi.
My first time getting a massage at this place and it was amazing , Andie is truly the best !
I had come here in the past and the guy who did my hair was amazing. It has been years since I had come back but decided Id give it a try again even if my hairstylist no longer worked there. I booked a cut and color for myself and a cut for my 5 year old daughter. My cut and color came out nice. Not exactly what I wanted but she did a good job. My daughter got another stylist and she left her hair super choppy. Her hair looked unfinished and when I mentioned it to her she just nodded said ok and went back to the client she was working on before my daughter. I later mentioned it to my hairstylist and she ask for my daughters stylist to fix it, and the receptionist stated that she had already left for the day. I was upset at the sad excuse of a haircut my daughter was left with but said thats fine. Before we left my stylist offered to fix it and I greatly appreciated. Sadly the quality was just not what I was hoping for. Will not be returning. I was expecting master stylists and thats not what we got.
My daughter and I went for “the finale” which is a shampoo, deep condition, cut, and blow dry. We were on time, however, our stylist was a bit late. She rushed in and looked at us and said to go to the back. She asked what we were having done and I told her. When she shampooed my daughter’s hair, she came back and started brushing her tangled hair with a comb stating she needed a condition. I repeated to her that’s what I had asked for so she got a bowl and applied that. The entire time she complained about how hungry she was and the employees that work there. She also stated she was great at color but not at blowouts and was never going to learn. I went home having to fix my daughter’s hair and mine since it was still damp toward the root. I paid $130 for both my daughter and I. When she tried ringing us up she didn’t know how and when the front receptionist told her that I booked a package that included it all she was disappointed to learn she couldn’t charge us for each service separately and walked off. This place once had a great reputation but quite frankly the service has depreciated. The atmosphere and how it smells is wonderful.
My teenager had the greatest experience here. Our beautician really listened and understood what she was looking for. Apart from that she was so sweet and gentle with her. She told me she felt so comfortable. She loved being shampooed and the deep conditioning treatment. She said it was essentially like a massage.I want to add too, I was about 30 mins late, was seen immediately and she was very understanding.The products used, I bought one, they carry the best brands and Im firmilar with Bumble & Bumble so having her use and recommend them made it easy for me to commit to buying a pricey product for a 15 yr old. A little goes a long way...quality vs quantity kinda deal.Her blow dry technique was impressive. I would visit again just for a blow out.All in all I would recommend this salon.I wish I remembered the ladys name. She couldnt have been any better.
Horrible place to work, a nail tech got fired for a family emergency when she needed to leave. Manager is horrible at her job as is the owner of this place. If I were you I’d pass this place and go somewhere else!!
Amazing massage by Andi!!! Thank you!!! Will be back 😁
I enjoy going to Avalon.Corina is a wonderful hair stylist. She make you feel like you r at home. The staff is friendly and I will continue to go back.They carry great product and they show you and talk to you about how to use them.Thank Corina from make each time I go a great experience.😍
Have been coming here for several years for a mens haircut (2015-2017), and have been very pleased every visit. Friendly service and a good quality haircut with every visit. Ive been going with Tommie Flores and recommend her with the mens haircut. Shes a great stylist who enjoys a fun chat and remembers me from past visits.I initially found out about Avalon Spa and Salon when I researched places in the Valley that offer Aveda products. I recommend this salon visit for a good quality mens hair cut.
Went in for a medical massage for my TMJ with Brenda. She is AMAZING. I was in so much pain when I got there. My jaw was unaligned, I could barely move my neck, my headaches were horrendous, and my back was in so much pain. I finally feel normal and the pain is gone. I will definitely continue to go there. I absolutely recommend her to everyone!
My first massage at a spa. It was a wonderful experience n well worth paying for to pamper myself, not to mention very much needed. Its nice,smells great, n clean. I got the 80-min Ultimate Massage and luvd it. I plan on trying other pkgs they offer.
Their Staff were immediately attentive when I walked in, it took mere seconds to be helped! I chose this location of Avalon Salon and Spa to get a gift certificate for a relative as she is a long-time regular customer. It was a milestone Birthday present & it made a delightful gift. Imagine, a massage for those tense muscles, leading your worries away...I also purchase a staff - recommended anti - humidity (taming) creme for curly hair, Yes! They have it *And it Works as described - what a relief! No more frizzled up, standing up, hey - whatcha-doing hair!! If you live in Texas, you live in high Humidity & your hair Will go wild..this cures the problem.
Got a couples massage as a gift and just Wow! I got a deep tissue by Juana that was AH-MAZING! I also had the hot stones which are really relaxing! I definitely want to make this a regular thing. Juana was able to identify ALL my knots and really work them. It hurt, but the good kind of hurt. 😁👍🏼
Worse place to go the shalac fall withing 4days of having them on. Never again
I asked for a couples massage and facials to treat my girlfriend on her day off. Honestly the staff was really nice but what I had a problem with was when I called they said the package was 315 for both. Which was fine I had no problem with but once I paid it came out to 415.00. I didn’t get anything extra so let me tell you the facials were ok nothing amazing not worth 100 dollars if I were to break it down for two people. Honestly you can get a facial anywhere else and it’ll probably be cheaper and just the same as the one we got here. The full body massage was a 50 minute massage for 105 dollars yea you can literally go to footy footy and get it for cheaper again nothing special. Would I recommend this place? Sure if you want to tell your friends how you spent 250.00 dollars on yourself for a mediocre message and facial.
HORRIBLE expierence! I had my hair done there and they messed it up. The lady was VERY RUDE! Very over priced! Even the manager was no help! I was rescheduled for her hair and was told that one day is for consultation and the next day they do the actual work. Really!!! They are not all that to have consultation with you. The guy half of the time during Consultation was on his cell phone texting away. Would not recommend this place to no one.
Robert is extremely talented with hair. My boyfriend has been getting his hair cut with him for over 8 years now. Robert has done my hair on 2 occasions and my daughters hair once and we love how precise he is with his craft!
We scheduled a week in advance, got a babysitter, and traveled from weslaco. We got stuck in traffic due to an accident so out of courtesy I called to let them know we MIGHT be a few mins late. We were not late, however the therapist assumed we would be so decided to not get there until 15 mins after our appointment and then let us know instead of the hour massage we booked we could only get a 30 min massage. They then proceeded to blame me for calling to say we might be late. VERY UNPROFESSIONAL. We left without massages and will never return. No respect for their customers time.
Wasted my time due to their non -existent internal communication.Sadly I cannot give a good review to this well know establishment. I wanted to surprise my wife with a Brazilian Hair Treatment, know I dont know what that means but I do know that there were a minimum of 5 other places that offered it. I chose to call at 9AM to make an appoint for following day. They took my contact information and told me the specialist would call me at 2PM. 2PM passed, then 3, 4, and 5PM. I decided to take it upon myself and call them at 5:30. They told me to show up the following day at 8AM then asked if we wanted a Brazilian or Japanese hair treatment. I told them I didnt know but if my wife could decide the next morning... They said yes thats no problem. I was excited and couldnt wait to spoil my wife. Then we get a call at 9PM asking about the length of hair and amount of hair. The specialist then suggested to go a different day because she didnt have that much time. Imagine trying to schedule something at 930PM. Waste of time and non-existent internal communication.
Nive professional staff at salon. I had laser. Treatment with Raquel who is so great, patient and kind. She prepares you well and explains with such care. Will definitely recomment and continue service with Raquel.
They gossip too much. unprofessional. grown people acting like they in high school. was embarrassing to watch. grow tf up. the entire place screamed drama
Requested for a group of services for me and my daughters and they separated us for the massages and pedis and manis. Facials I can understand. Been here since 9:15 am and haven’t been offered a snack or anything considering it was a package for 3 ppl with 4 services each. Disappointed and unhappy.
Imagine deleting reviews to not make yourself look bad it’s so pathetic honestly not a place worth going to
I got my hair dyed and cut by Sandra she did a great job!!!...the only thing disgusting about the place was their pedicure tub..everything surrounding it us filthy! The tub must be as old as the place everything stuck to and made it look chippy looking Which proves its super old. They swear the disinfect....I dont thing so!!stay far away from pedies there....fungus just waiting to attack your feet.
Had regular massages and pregnancy massage, it was AMAZING and the staff is just so organized and professional
Best microdermabrasion services, their esteticians are by far the best qualified you will find, I have tried the best and I wont get a facial anywhere else. Maria has been my estetician for years and Ive yet to find another estetician with so much professionalism and knowledge, overtime I go for my routine treatment and there has not been a time that I dont see an imidiate change and see the condition of my skin overtime. Thank you Maria! Schedule an appointment with Maria today it will be the best decision you make!
I loved my hydro facial with Rachel. She’s very knowledgeable in skin care. She’s very thorough and professional. I highly recommend her and Avalon.
I have always had an excellent experience at Avalon Spa and Salon. The are courteous, professional, have excellent massage therapists and excel at what they do. If you want to be pampered, go to Avalon!
Love the service at Avalon always. My boyfriend and I love to have spa pedicures together and Avalon offers complimentary wine and also allows us to bring our own! The service is exceptional...
I should have asked for the special instructions for my massage therapist, the dont talk, She spent my entire massage talking about some special products that could help for diabetes and ect. How can I relax if you are trying to sell me a product
Brenda is a miracle worker!! I had so much pain and she really helped me relax. Wine and a medical massage, I think yes
Best waxing I ever had, the lady who waxed my upper lip did it quickly without leaving any hair nor was my lip irritated or red at all afterwards! Will be coming back again! :D
Do not get your make up done here, u will end up with pain in the base of your skull. You will have to lie down on the non-reclining chair, slouching position, facing the ceiling for better lighting bec salon no equip for this, while the the base of your skull rest on a roll of towel. They work on you for an hour, u leave with a made up face, numbness and splotchy vision. Not worth it.
I went for a 50 min massage.. 2nd time and enjoyed it.. Alejandra was my massage therapist. I highly recommend her
Thank you so much Avalon Spa for my relaxing Prenatal massage! Stephanie did an amazing job and now I’m just sipping on my tea waiting for my next facial! 🙏🏽
I love Avalon getting a massage is so relaxing and the people are always so kind and always bring a really positive attitude not once have I had a bad experience 🥰
I had an appointment and received several calls to confirm my appointment. On the day and time of my appointment, no one was available. The doors were locked on both entrances and no one answered my calls. Very unprofessional, without care and without remorse. Could it be that they just dont want to work?
Got a massage and facial, fabulous service, excellent experience! Rebecca Walters cut my hair, it looks fabulous and she did a great job.
Best place for a mani and pedi. My nail technician is the best!!! I only ask for her. The last massage I got here was incredible!!!!
Over priced, treatment significantly shorter than promised, tried to sell me more treatments in the middle of my treatment, and dont forget the 3.5% credit card fee you will have to pay. We are not coming back here.
Alejandra and Andy were the best for a couples massage! 5 stars!!
It was amazing. It reminded me that I should pamper myself. Not when someone gifts it to you. It was almost a whole day of pampering.
I booked an appointment for my teen daughter and she was sooooo happy with everything.
Loved it. I got a luxurious facial. Ask for Esther.
The place smelled AMAZING. Staff was all very friendly. Was my first time at a spa and I loved it.
Omg Im so satisfied with the massage I received from Alejandra. I will definitely come back.
Loved the way the employees treated my aunt and I.... I am definitely recommending them
We decided to take a spa day with my coworkers and this experience at avalon was the worse experience my massage was not what i expected and my facial was 150 way to expensive
Employees are very friendly. The atmosphere is very relaxing.
Laura is wonderful and extremely helpful! She does wonders with hair!
It was the worst experience in my life,the only thing that was good was the massage came home upset and with this
Great experience with Tommy!! She does excellent work!
Very experienced and talented stylists very welcoming staff .highly recommended
Great place to relieve stress and have a great massage.
Went there twice around 6:45 and told me they stop taking appointments. They close at 9!
Ridiculous for a well established business to charge $3.00 for every credit card transaction.
I loved Brenda.
Customer service is beyond expectations and when I walk out I am never disappointed!!
Do not get your make up done here, its ghastly expensive and regretful.
Amazing massage/mani/pedi experience!
Esther is the best for facials and laser!
Good customer service.
Great service and attention.
I love everything about Avalon!
Amazing service every time!
It was really nice, and relaxing
Love it!
Great service
Robert is the best!
Service and quality 👎
Very bad experience... I got a gift from my daughter for a deluxe massage, manicure and pedicure... in total she paid 215 Dlls... they offered me shellac, I accepted, I had to pay 15 Dlls more for this service in my hands... arriving home I literally All the nail polish fell off... I called and they told me to come back to have it done again... I came back again to have it done, in the night all the polish fell off again... the truth is, I dont feel like it anymore. to do shellac, I didnt even have time... I asked them if they could give me those 15 Dlls of credit for a later service and they refused, I had to go again to have it done again... how do they want me to go again and lose My time??I dont understand if they won 230 dollars, they cant even consider a credit of 15 dollars that in the end they are going to win, because not even a service costs you that much... I would have to pay more... anyway, I give them my 15 dollars but NO I RECOMMEND THEM... I asked to speak to the manager and according to what they even asked the owner and he said it couldnt be done... TERRIBLE SERVICE TO THE OWNERS CUSTOMER...
I didnt like it, and I think so much time without practicing left Tony without skill, $50.00 for a bad cut