Employees are helpful and kind. I have had a great experience every time I visit. I appreciate being able to return my purchase within 24 hours if something goes wrong. This was not the case with many stores where we used to live.If you need to make a return, just make sure you go to the same location you purchased it. The store on Timberline has a different system so they cant do returns from the College Ave. location and vice versa.
Kelsie was extremely knowledgeable and customer service-oriented. She took her time to explain the products and present the options so we could decide which were best for us. She ROCKS!
Walked in on a whim after needing to find something to replace my current accoutrement. Not only did I find two of what I needed but I also found something else and some great conversation. 10 out of 10 will definitely be coming back again whenever I need any glassware.
I go here for my disposable vapes and the customer service is always incredible. I picked up a new piece of glass and Jenny gave me a ton of great information on the piece and everything I needed with it. Will always recommend this shop.
Kelsey is so helpful and awesome every time we come in. Very knowledgeable about the products and super nice. Would definitely recommend coming back in here!!
This shop is mids. They sell pre-owned glass thats advertised as new. I purchased a Symbiartic piece from them about 2 years ago and it turns out its pre-owned. They lie and claim they only have ever had 1 symbiartic piece and that its in-stock. But you can literally check their instagram history and see theyve sold other pieces by him. I wouldnt trust buying a heady from this shop.
It was quite refreshing meeting Ms Ashley in the beautiful shop. As a collector that lost his collection, it was nice to speak to someone who the difference between a cycler and a inline perc, what foreign prodo and local American work is. She was absolutely wonderful to work with. I spent way more than I was going to. But I love the pieces I got. The new collection is off to a good start. The place was clean, With a comfortable atmosphere. They had everything along with a few new things I had not seen.Ive been an avid smoke shop lover and a glass collector since I was old enough to walk into one. Im 40 now. I never write reviews either but she was really good. And this spot was just that comfortable to visit. Ms Ashley is a wonderful sales person in this field. As good as I was even.
Go to shop in town. Jenny was very helpful in orienting us to the different sources (local vs mass production), pricing levels, and available items in the shop and left us to browse without pressure. Picked up some glass and accessories and so far we are loving them!
Easily the worst smoke shop in Fort Collins. The employees don’t even know basic stuff about glass. And most of their glass is obviously cheap import glass that breaks easily but they tell people it’s made in the U.S
Stopped here the other day to check out their king palm display and buy a nectar collector. Had the privilege of meeting Ashley, who was a GREAT help and even gave ms 20% off. And honestly, this is one of my favorite pieces Ive used! Simple, basic, yet does the job with minimal effort. If youre looking for a store with all your accessory needs like King Palm, bongs, pipes, grinders, papers, and more then do yourself a favor and head over to Up N Smoke! Youll be in great hands with Ashley! (I forgot to take pictures of it brand new. As you can see, its been used since purchased.)
Theyre always very nice to me here. They no longer will carry my usual brand of vape but Ill likely continue going here just for the staff
Super helpful staff. Vibe is nice! Lots of options for vapes and smoking pieces!
The shop was very clean and organized. They had a great selection at all price ranges. Jenny is so nice and helpful.
Ashley and Kelsie have always been extremely friendly and more than willing to place an order for anything they were short on. I 1000% recommend this vape store if youre in foco
Fantastic customer service, friendly, and helpful! I came in to browse and was greeted by Ashley, who encouraged me to look around. I inquired about a specific brand of glass that they didnt carry. Ashley went above and beyond by researching the glass I asked about and pointing me towards some pieces they had that were similar in style and function. I ended up leaving with a beautiful new addition to my small collection and I couldnt be happier with it.The store is simple to navigate and their displays are set up beautifully. It was a no pressure, fun experience. I look forward to coming back!
This place is really nice, lots of inventory and options. Helpful staff and pretty reasonable prices. Plus they sometimes have discount juice if youre a little strapped for cash.
Ashley and Kelsey are the best! Always so kind, helpful and knowledgeable!
Upn Smoke is one of my favorite smoke shops! Ive bought several pieces here, big and small, and an ecig. The staff is friendly, helpful, and they work with you to stay within your price range while still finding exactly what you want. Lots of local glass, and even a glass blowing studio in the front!
The staff is Amazing, especially the manager Ashley. The glass selection is HUGE and this company really supports USA and LOCAL made glass…. Top Notch!!!
The Fetch doggie cbd tincture is amazing and has helped my dog deal with nerve and muscle pain from a car strike injury. She loved the treats too, they helped her get a little extra relief. The weight based dose range worked well for her as I use the lower range for her daytime med and the higher end for her nighttime med. At the vet I had to pay a high minimum fee per visit before even getting her meds and Im sorry to say I just cant keep up, but this tincture has been a life-saver. I was worried the tincture might not last but its been 3-4 weeks now and Im still about halfway. If you are budgeting the tincture will be fine without the treats and will last much longer than the treats for pain relief. Your pet will show a big difference in their behavior and youll know you made the right choice. Before this, she wasnt able to stop whining in discomfort. I cant believe she seems happy now and needs us to keep her resting and calm. The 1000 MG bottle is worth the price and saved me a few hundred and those vet bills were already a killer. #Fetch
Every interaction Ive had with the staff here has been OUTSTANDING and they have an amazing selection with competitive pricing. The shop is very clean, well lit, and the pieces are given just enough breathing room so they can shine on display! Tonight I spoke with Ashley about what I was looking for and she hit it out of the park with the first item she showed! Extremely happy with every purchase Ive ever made here - and I always leave the shop with very good vibes. 🤙
Ashley was working when I went in and 10/10 experience! Upn smoke will continue to be my favorite shop in town! Amazing customer service and amazing glass selection
Had a great time meeting Cheyenne and Ashley here. Check it out!
Kelsey was awesome! She gave me amazing customer service and I hope people keep coming back to this place because of her 😎
I had a great experience there. Shout out to Ashley for helping me out. She was very nice and helpful the whole time. Very knowledgeable about the products. Highly recommend to check out Up’n smoke.
Up n’ Smoke is truly the best glass shop in Fort Collins. The staff is always helpful and friendly but not over bearing. Their glass selection is awesome as they have everything from super expensive and artsy down to stuff that will simply get the job done. Recently, I bought a boxed banger set that just did not function appropriately after getting it home and using it a couple times. I called and spoke with the manager, Ashley who took amazing care of me by going MORE THAN above and beyond to make it right and be sure I was happy with my purchase. NEVER have I received such amazing service or experienced that kind of loyalty to the customer and commitment to the brand (typically just have to bite the bullet when it comes to glass purchases). Simply the best. I now only shop here and show it off to all my friends that visit. Keep it up yall!
I don’t usually do reviews but I had to this time!I love this shop (great selection and prices) and all its employees.. but especially super helpful, knowledgeable, and cheerful Sabina!!! She answered all my questions, gave great recommendations from personal experience. Even when I was stuck trying to pick between a few items, pointed out their differences and made my decision soo easy!Thank you for having such helpful and knowledgeable employees with great attitudes. Amazing experience! 10/10!
Sabina helped me find a gift my roommate and was so wonderful and excited to show me what was in my price range! She has such a kind energy and I’d absolutely come back just to have her help me. All her recommendations were perfect and she is excellent at what she does! Cheers!
Very friendly and knowledgeable about their products! The associate who helped me, Ashley, was extremely helpful and friendly. Recommend to anyone looking for quality, local products with a very friendly and helpful staff.
All the ladies that work here are so wonderful , sweet, and super helpful. The only shop that I need or want to go to 🥰
Ashley is the most kind, sweet woman ever! She always picks out the best pieces and most personalized pieces to the customer’s wants in a new piece!! Absolutely love all the pieces and accessories I have purchased from here!
Sabina was absolutely fantastic when some friends and I came in. She was very knowledgeable in the product and took the time to show us stuff. There’s always been great customer service at this store, but she went above and beyond. This is definitely my favorite smoke shop!
Decent selection and prices, cool mystery grab bags of varying value, and cute girls on the register. Not bad at all. :)
Awesome Manager Briana!! She is extremely knowledgeable and helpful!!This was my first visit and she put me right at ease. I felt very comfortable.I saw other customers come and go and they seemed very happy with their help, and with their purchases!I even looked at purses on sale. Great deals!I didnt expect to be looking at purse deals! lol!Very comfortable, clean, welcoming store!
I had an excellent experience here, Sabina helped me to find exactly what I needed and gave me some really valuable information on cbd and the many uses of it. By far one of the best shopping experiences I’ve had recently due to the friendliness of Sabina and the clean, aesthetically pleasing appearance of the store. Thanks again :)
Some girl with glasses, a nose ring, and a terrible attitude spoke to me like a dog when I attempted to read the label on a vape behind the counter. No! No! You cannot stand there! I totally understand having a policy that doesnt allow customers behind the counter, what I dont understand is how some people never learned to communicate properly. Its so sad that people-skills are not being taught to this generation. Next time perhaps try, Excuse me sir... At least then you wont lose a customer.
Small shop but decent local selection
Love this store. The staff are knowledgeable and kindly. The store frequently has great deals too.
Ashley was really helpful and welcoming the whole time and made looking for glass a treat!
Ashley and Nate were just delightful! They created a space and positive space to answer all my questions and concerns. They were knowledgeable, things were really well priced and they were kind when we broke something and needed a replacement! I would go above and beyond to recommend them!
Ronnie was the absolute best!!! Brought a few friends to show them along the way and he made the visit so enjoyable!! Gave us our time to look around and gave us so killer recommendations!! Def visiting again. (Also some of the coolest glass I’ve ever seen)
A wonderful shop with beautiful usable art all around. Ashley could not have been more helpful or nicer. She made sure we got everything we asked for and made some terrific recommendations. It was a real pleasure to spend some time looking at all the beautiful blown glass too. Great place, next time we are in town we will be back. Thanks Ashley!
Best place ever. I have been to a million glass shops all across the great state of Colorado and these guys are THE BEST. Best customer service, I have been in there A LOT lately and the gals are extremely helpful, take time to listen to what youre looking for and are excellent at finding solutions to my needs (even alternate solutions!) Hands down you will not be disappointed if you go here. The glass is killer and priced fairly. Keep it up!
Great customer service from knowledgeable individuals. Fair prices and quality ranging from $5 pipe to $$$$ piece of art you can’t decide to use or not… Great spot
Liv was great! she helped multiple customers while helping us at the same time. she was the only one in the store and super knowledgeable of everything!
Very friendly people there. A nice selection of pretty much whatever you need for accessories. The prices lower than I expected. Ill be back!Came back again, a year later, and they were just as friendly and helpful as last time. They listened to what I was looking for, found it, and gave me a really generous price for everything. I decided to start shopping at Upn Smoke first, and that took care of my shopping without any need whatsoever, to shop anywhere else. 6 stars! Very highly recommended.
Was lucky enough to catch a sale and the general manager of the store, Ashley. She was a perfect example of professional, courteous, and helpful, couldnt have had a better experience. The store selection is awesome as well, you wont be disappointed! I know Ill be going back.
Ashley seriously knocked it out of the park, she helped me find a piece with aesthetics and functionality that fit me perfectly. she even found me a bowl piece to match. i don’t go anywhere else for my smoke needs they rock every time.
Ronny and his team are legends! Walked in for my second time on a whim and they cut me one hell of a deal. 11/10 would recommend these guys, hands down. Plenty of variety and awesome accessories, dont go anywhere else 😊
We came in with the intent not to spend much money -- we told Ashley that we were just looking for a dab tool. Ashley was SUPER nice and helpful, chatted for awhile, and thats when we got to talking about how we were in the market for a new dab rig but had a bad experience at a different shop (it was WAY overpriced, as in, something that was $25 at Up in Smoke started at $60 at this other place). Instead, we had planned on getting a rig through a friend who got a discount at their shop. However, Ashley was so cool that we called that friend and told them NOT to get it because we found one somewhere else. We went back to Up In Smoke the same day, bought one of the rigs she showed us, as well as some CBD products. Ashley was very knowledgeable about the products in the shop, really helpful, nice, and attentive. If she wasnt so great, we would have gone through our friend instead. HIGHLY recommend this place. Great service, high quality products, and great prices. Well definitely be back.
Up’n Smoke is by far my favorite shop in FoCo! I came in a few nights ago to celebrate my spouses birthday and Sabina was so helpful in making sure we all left happy and my spouse got some great new glass. Thanks Sabina for all the help, the bubbler I got is awesome and easily one of my favorite pieces!
Very good customer service all of the staff is very helpful with any questions, good pricing, always a pleasure to go there for my purchases. Ashley and the crew are always on top of ordering anything out of stock and calls immediately when stock is in...always a huge plus:)
Employees are so nice and helpful! I called in advance to make sure they had what I needed and they were so courteous on the phone, I knew I picked the right shop. They were equally as attentive and cheerful when I went in. Wish I would’ve caught the girl’s name who helped me, but she had pink-ish hair!
Ive been in a few times this year, the last time to buy a new rig. Every time the staff has been so kind and knowledgable! They offer a wide variety of glass and accessories, and are very helpful. Good pricing as well. They also are being very safe regarding COVID right now, and overall just have a great atmosphere. My new favorite head shop in town, by far!
Excellent store! Employees are very nice and knowledgeable. Wide selection of well priced products! My buddies and I went to CO for the week and were able to get everything we needed here, One stop shop
Ashley and Nate provided some of the best customer service I may have ever received! They created an inviting atmosphere, and were very knowledgeable about their current stock. Full of advice, and very relatable. 5 stars is an injustice, for they deserve more!
Great experience both times I’ve visited. They have a huge selection of vape products to choose from, not to mention the beautiful glass pieces. Spoke with two different associates who were each friendly, and made the trip a breeze. Definitely would recommend!
Hands down the best head shop in Fort Collins. And there are a LOT of options in foco to go to, but this is the number one. They have excellent deals and will always work with you to get a good price in what youre interested in. The people who work here seem to truly care about their jobs. I worked one on one with Ashley trying to find a replacement rig and she was amazing. Just a joy to talk to and also extremely knowledgeable whenever I had questions about specifics. I talked with a gentleman who was also EXTREMELY kind and it turned out he was the boss. He works on the floor alongside his employees and seems to make sure you walk out with a great deal. I left with an awesome rig at a crazy low price. This place deserves its 5 stars
Huge selection. Tons of items that are generously spaced so as not to be cluttered. Very clean! I just came in to browse for a bit but Alex was super friendly and more than happy to show me anything in the case as well as instructions on how to use any item I showed an interest. The only thing I didnt love about the place was Ive seen some of the same items for cheaper at my regular shop. One other thing that made me really happy was the place is pet friendly. I got to pet two dogs in the few minutes I was there. A++
My girlfriend and I went to Fort Collins looking to buy a new system, and went to several shops. All of the shops had great selections, but no sales people. We went in asking about dab systems and no one wanted to tell us anything except the incredibly obvious. Im not sure what the girls name who was working but she was a tiny blonde girl. She showed us a few different styles and explained everything. Their deals were fantastic and so was their service. We were so stoked on this place we ended up spending about 300$. Anyway, I highly recommend this place! By far the best experience Ive ever had in a head shop.
Best vape/glass shop in town! I was just there last weekend and bought a few pieces and of course there was a sale I couldn’t pass up. Par for the course. Got some great glass and when I tell you that everyone who works there is crazy helpful and super positive it’s no lie. Sometimes when I’m driving by I wanna stop in just to chat cuz they’re so friendly. If you’re looking for a great selection on glass this place has some killer pieces from local artists. Hands down my go-to place in town.
Is a nice little shop with super polite staff
Easily the best Head Shop in Fort Collins. Incredibly fair pricing, which seems so hard for every other shop in Fort Collins. Engaging staff, that’s incredibly knowledgeable with the glass and products they are selling. To top it off, pet friendly. I love that I can pick up new glass in between walks with my malamute.
Ashley who worked there was super nice and respectful, didnt pressure me into buying things, was very informative and really made me want to buy glass from her because she was so authentic and real and just genuine. The other person who worked there was also kind as hell. I would definitely come back and buy from them just because I love the energy in their store and they have geode glass and glass that has crystals attached to it. The energy is bomb I recommend checking this place out to anyone who is thinking about buying beautiful glass. ♡
Stopped in at the last minute on a Tuesday night. The person ahead of us was making a larger, more expensive purchase but we were greeted right away and were helped out quickly. Very helpful and very kind. Good prices and a good selection. I am very impressed!
Logan is amazing! She walked my roommate through picking out a new vape as well as helping us get some great deals on new glass and wraps. Highly, highly recommend this shop because their products are quality and the staff is rad as hell 👌🏻
Definitely the best smoke shop i’ve ever been too. the three girls working, Kelsey, Logan, and Nicky, were all amazing to me and my friends and gave us all the information we needed. Definitely deserves some kind of reward!!
Shop has many different items, all spaced out efficiently, and a wide range of choices in each genre. Friendly and knowledgeable staff. Decent prices as well. However, I had an impromptu walk in interview, I was told I would get a call back soon and never did. I dont like being teased as if Im going to be given a position somewhere. Be upfront. It is okay that I did not get it, Im sure someone more qualified did (even though the sign on the door said no experience necessary and willing to train). Im more concerned about the vibe of the owner and the questioning, he felt the need to ask me if I was in a relationship and I cant help but wonder why the hell that is relevant; thats an inappropriate question to ask a potential employee on a first meet and interview. The owner seems kind of creepy and its not surprising to me that all the employees I have seen are objectively attractive females.
If I could give 10 stars, I totally would! I am from South Dakota and this shop puts our shops up here to absolute shame, great pricing, great selection of e-juice, and beautiful art all around. The manager, Ashley, was sweet, kind, and helpful. I think I checked out at least 10 e-juices before I decided on what i wanted, and she was patient the entire time. When I am in Fort Collins again, I will definitely be visiting.
Ill start by saying what a great vibe.All staff was in mid-sale when I walked in. They were very committed to providing quality customer service, hence no immediate recognition when walking in. 100% OKAY.!** I actually appreciate that though, because when done right [professionally] you can tell its not to be rude but to be attentive, efficient and polite to current patrons.Once I was greeted by the wonderful gent behind the counter, I felt right at home and ready to make a purchase.The entire staff were really upbeat, friendly and I could tell they enjoyed shootn sh*t in conversation which was a ton of fun.It being my first stop in the shop, and a random one at that you could tell this was a solid go-to location here in town.I genuinely enjoyed my experience and really liked the alone time I had to browse as they finished their sales. I did end up getting a piece and what a great local one at that.Prices are fantastic, options are broad but not random and|or cheap in design.I will def be back and I recommend you stop and see for yourself..Oh.! And make sure you add them on Instagram, who knows man you might get a little somethin somethin. Thanks guys.!** They also provided masks and sanitizer in light of CoVid19 —awesome job Upn Smoke.
Logan helped us get a new dab nail, she was super nice and informative! Always love coming to Up n Smoke, been coming for the past couple years and all the ladies here are super friendly and helpful. Highly recommend them!
This place..has beautiful glass accessories.. amazing. Very friendly...and so fitting having Pink Floyd Dark side of the moon playing...talk about flashback of memories. Made my purchase..upbeat help. First time here. Cant wait to try out the product. Go in and look at the beautiful glass goodies. 😄😎
Really great store with a wide selection and products at good prices. I love their cbd isolate powder. The only thing that weirds me out a bit is that they only seem to hire teenage girls to the point where it often feels like a sorority in there. It makes me wonder if there’s some creepy old manager dude behind that business decision. Either way i still recomend this place to my friends.
Had a wonderful time in this store. It was clean and very well set up. Super friendly worker named Ashley helped me out. Definitely will be going back.
The ladies working here were extremely nice and helpful. I broke my piece this morning and there were more than plenty of choices for a replacement. I highly recommend stopping in and checking them out. Great prices!!! Thank you :)
Jenny was super awesome helping me with questions. Found something that works for me. Very clean and well setup store. Will be my go to store from now on.
Hands down favorite glass shop in Fort Collins. The service is great, prices are reasonable and has a wide variety of products. Up n Smoke always has great deals going on and the employees are very helpful. Highly recommend at least visiting very enjoyable environment.
This was such a pleasant experience, I was greeted immediately as I walked through the door. The attendant was very attentive and friendly even though i wasnt looking for any big items she took her time to really help me find what fitted my needs, She was also knowledgeable about both her product and (Im happy to say) pop culture, kudos.The store was impecable very clean and with a big variety of glass pieces and vapes I will definitely be coming back.
Awesome place! Cool atmosphere. 2 gorgeous and polite girls were working when I stopped in, and they were extremely patient and helpful in every way possible. I wouldnt hesitate to stop in next time Im in town!
Me and a friend were visiting from Duluth MN, and we stumbled across this smoke shop. We went in and the glass selection was nothing like Id ever seen before! The whole store had glass all the way up the walls, and in cases wrapped around the store. Biggest pipe selection I have seen so far. Logan was very informative and helped me through the process of buying a new box mod as well! I would 10/10 reccomend this smoke shop!
Absolutely wonderful service. Shout out to Brighton for providing amazing customer service and going above and beyond. She was very kind and I will be returning to this store whenever I am in need of anything.
Amazing place! Great people, pieces, and prices, for reeeal. Every single time I go in theres something interesting and beautiful to look at. Employees know their stuff and always hook it up with discounts, cant think of a better place in town!
Staff is very very knowledgeable about everything vape. We came in with just a box and the lady we worked with helped us with every detail from batteries to charger to juice and coils. She was very nice and answered all of our billion questions and it was just a great experience at a great price.
Kelsey is amazing! so helpful! thank you! so happy with my new piece and can’t wait to buy more
Just wanted to give a shout-out to David and Tyler! We went in today to get a torch and ended up getting a super cool dab vape and one of the $100 mystery boxes. Tyler was so knowledgeable and gave us great advice when buying our vape. David hooked my boyfriend and I up with a one hitter since it was my first time in. Not to mention, our $100 mystery box was filled with sweet goodies for us! Highly recommend this shop- will definitely be returning!
The BEST business in town! THIS is how business should be run! If youre having trouble with yours, just ask Ronnie how he keeps customers happy, coming back, and recommending his store to everyone, everywhere!I first set foot in their old location because of all the positive things heard about them. Among other things, I purchased a scale that didnt work quite right so I returned it. Ronnie replaced it with a better, more expensive model, for free, and even sent me away with a free gift (pipe)!Been going back every since and have always had the same amazing customer service. I wish more businesses cared about their customers like Up N Smoke does.
I shopped at multiple other head shops before upn smoke and not only the prices amazed me, the service was amazing, not looking to just screw me and get the most profit. Instead the young lady hooked me up with a whole setup for less than I wouldve just spent on a piece at other stores. Amazing shop, 10/10 will recommend to everyone.
Best headshop ever. The selection is unbeatable. Amazing glass, vape juice and accessories at great prices, and a cbd selection that never disappoints. But overall the friendly, warm, and amazingly helpful staff and their customer service is what will have you coming back every time.
This place is amazing! They have amazing customer service. Very personable and knowledgeable about the industry. Ask them questions you will love the answers. Walking out with a new puffco! Bryson is the bomb!!!! Thanks man for taking care of me.
I went into the store yesterday afternoon and was very specific about what I wanted. The young lady who waited on me said they didnt have what I wanted She recommended an alternative, and said it would do the same job. It was expensive, but I bought the item based on her recommendation.I took it home, did a single hit with it, and realized it didnt do what I wanted and what I asked for.I went back into the store this morning--one day after I bought it--with the receipt--and tried to return it. They would not accept the return. They pointed at a sign on the wall that says no returns.I said, your website repeatedly says satisfaction guaranteed. I said, your employee never mentioned a no return policy. I said, the receipt says nothing about a no return policy. I said, I didnt read your walls when I came in here. I said, I trusted your employee and relied on your satisfaction guarantee. I said, how am I supposed to know if this thing works for me unless I try it out. I said, you dont have what I want, so I need my money back.Regardless of policy, in these circumstances, a decent, honorable place would have accepted the return. You know that, I know that, and they know that. I got ripped off by this place. Watch yourself.
Used to come here every single day to get an xtra bar and knowing the return policy (having it back by 9 before close so they can swap it) i left and we headed up the canyon and it just stopped working after coming down the shop was closed and we went the very next day...zero refund, not even a sorry. i had a recipt and frequent the store often...this experience will be my last....this really hurts me because ive worked closely with this shop for years now and to be treated like that kinda makes me wanna leave.
Loved this shop! Great glass and knick knacks and Ashley was so helpful. Will definitely come back again because Ashley was so awesome.
Liv was absolutely amazing! Super friendly and helpful! Id 10/10 go back and shes 10/10 the reason why!
Absolutely loved my experience here!!!! My girl found me the rolling papers I have tons of trouble finding and knew exactly what I was talking about based on my very vague description!!! Honestly I’ll probably never hit another head shop in foco, they just made it too easy here!!
Thank you Logan and Chris for giving me the best smoke shop experience in Fort Collins! Both were super friendly, knowledgeable and helpful. Won’t need to go any where else since I know Up n Smoke is five min from me!
Surchgreat customer service. I was lucky and bought a 25$ mystery bad and got the one thats worth double. The employees there are super friendly and helpful. If your looking tio pick up a pen or a new piece of glass go to up in smoke.
Absolutely fantastic prices, products, and the staff are fantastically knowledgeable about everything in the store which is so great. Super clean store, super friendly staff, just an overall great environment! Would highly recommend it!
This plaCertainly is the greatest. Very knowledgeable and helpful and caring for the customers. I will not go any place else. Very fair prices which are cheaper than any others. Atmosphere inside is warming and clean. Love everyone in there. Been going there for over a year.
Liv was extremely helpful and made the my shopping quick and easy. Will definitely be back!
Wonderful experience here. New to vaping I had several questions and the young lady (who’s name eludes me at the moment although we discovered that Cape is home for us both) was able to guide me with careful questions to determine what I wanted as well as needed. Great knowledge of inventory and had the ability to point out what would and would not work with my Smok baby. Glad I walked in. Walked out happy and educated. Wonderful experience.The glass was beautifully displayed and once again was thrilled as I already had a PAST knowledge but hers surpassed what I thought I knew.Selection was just right. Not overwhelming and gaudy like some shops.This is the only shop I have walked into and felt at ease with my lack of understanding of vape products as she didn’t try to push something I didn’t need. Just an honest and true love for the job.Great job. I’ll be back!😎
Great friendly place never been to Fort Collins CO. And the lady working was awesome before using GPS I went to 2 liquor stores asked about the closest smoke shop and both places couldnt tell me where one was so I google it and found this one, when I walked in the lady was very friendly and help me rite away she even gave me a good deal on the one thing I needed and thru in something extra on the house cuz I only had limited $$. Highly recommend this place.
Very welcoming and knowledgeable staff. Great selection of amazing local artists as well as cheaper generic stuff for those on a budget. Nothing seemed overpriced to me. They have everything you need.
Dont buy their Quick Fix. Its bootleg and doesnt work. The batch numbers isnt recognized on the Quick Fix website that confirms its legit either. Save your money and go somewhere else.
Such a wonderful shop!! Great employees. Great prices!
Truly excellent customer service. I have had really good interactions with everyone that works here! They are all really helpful and knowledgable. Thanks for being great!
Wonderful place to shop for glass, vapes, and smoking accessories. Spectacular selection of CBD products as well!Each time I go in I find myself in a pleasant conversation with the employees and leave with just what I needed (if not a few more things!)The women that work at Up n Smoke are kind, outgoing folks that genuinely want to help you out. Easily the top smoke shop in northern CO, IMO.Thanks for doing what you do!!
Best shop in the world, Come here for all needs and friendly staff always showing love - M
One of the nicest and most helpful person, Bre helped me out finding something to clean my glass and she recommended Kryptonite and it worked AMAZING! My piece looks brand new again! Thank you Bre!
I rarely leave reviews but this company sells quality products for a good price. I will be ordering again. I may live in NY but Im so glad to see they do great business down in KY. Thanks UpNSmoke I have found a new shop!
Staff is very helpful and knowledgable about their products. Decent prices and even discounts on multiple items. 2nd great experience here. Thanks!Edit: 4-5 stars for continued excellence and attitude!
I love this shop. The workers are always friendly and they have a great selection of glass and vape products, papers, cones, mystery gift bags, cbd flower, really anything u can imagine.
Awesome store! Paige helped out pick a grinder and gave us amazing service! Felt right at home finding out she was from Wyoming!
This store has a nice and friendly vibe to it. All the employees were super friendly and helped with what we needed. I really like how it is half vape shop and a half glass shop. Prices are reasonable and thats all you need!
I love this location! The manager and the sales reps are the best; great deals, very friendly and can always answer any questions you have. (Also Pet Friendly). Check em out!
After a very unfortunate conversation with a rather useless example of sales staff down a couple blocks south of here, I was fortunate enough to find the opposite was true of this place. Very knowledgeable and friendly, awesome selection.
Logan was the best! She recommended the best flavor of juice. She was very friendly and now the reason I will be coming back. 10/10 service!
Sabrina is the coolest chick, went in just to look and she found us some great stuff. Kept me smiling the whole time!
Staff is always super helpful and easy to talk to. Great store with some awesome variety. My go-to place for sure.
Great shop! I visited with my daughter. I was totally impressed with the service from Emily and Kassie, full of knowledge and a great help. I’ll totally come back.
Awesome selection, good people, and reasonable prices. Will be going again.
I was there in the early afternoon. Great service - helped me find a couple products Ive been searching for. Friendly and professional. Ill be back.
Rip off!Went in to use a hooked deal for $5 off e-juice. Since it was happy hour they had already taken 3$ off and apparently you cant “double up” on deals even tho hooked is a completely separate thing than in store deals. Ending up paying $15 for 30ml even tho a 60ml of better quality was ony 18$. So dumb. The staff was very nice tho and explained to me this predicament but i will not be coming back, sorry.
Came into get some e-juice on the fly . Closest place to me that was open. Staff was very friendly and knowledgeable. Very welcoming , and helpful . Defiantly a chill vibe and lots of kind people to help you when you need it . You guys are aweasome . Resonably priced for e-juice and other items from what I saw but did not dive into it much.
New to the area and was checking out some of the local shops, the girls behind the counter were very friendly and helpful.
Up N Smoke is definitely my favorite smoke shop. They have so many handmade pieces and every time I come here I find a new favorite. You can also watch an artist blow glass in the store!
Not a smoker but I’ve accompanied a few buddies here in the past and they love it. Customer service is top notch, Ashley is heckin’ awesome!!!!
Bri, Emily, and Kelsi are the absolute best! They are so friendly and willing to explain and demonstrate how the impressive selection of high quality pieces function. This is my favorite smoke shop hands down!PS Remy is the floofiest floofer
The staff was super friendly and excited to help me around the store and show the new glass they had just got from Vegas! Overall a great local and friendly place for all your smoking needs
Second trip in the girls are extremely helpful and very knowledgeable with cbd they set my pups right up with everything they need for my old girl and for my young man that has problems traveling. Thanks again will see you on the next trip thru.
Ashley was incredible! Very knowledgeable and informative and she helped me find the right piece.
Always a great time! Prices are fair, willing to work with you to get you all set up. Amazing customer service, always leave happy!
Absolutely the best smoke shop in Fort Collins. I know some of the staff and the owner through being a regular, some of the kindest people on the planet. The kind of people you want to smoke with, and that should say something.
Called ahead for a certain glass piece that I was told was there. 20+ minute drive later after arriving, I come to find out that they in fact dont have that piece. The reason I called was to avoid exactly that.
Awesome service, and atmosphere. Came in today and was a little short on something, without hesitation, the associate cut me a deal I could afford. For sure coming back here before anywhere else.
Great prices, great juices, great and stunning staff. Nothing not to like about this place; seriously; they even have a water cooler so if you get thirsty after vaping you can grab some water for free, never seen that in any other vape shop in Europe or America.
Today was my first time visiting, and its already my go-to shop. The atmosphere is amazing, and the selection is unbelievable. Cant recommend it highly enough!
As a former Colorado State student, I came to Upn Smoke often. They had everything I needed! The staff at the vape shop is not only welcoming but extremely friendly as well. They can answer any questions you have about pieces, vapes, and other inventory they carry! This store is a necessity in Fort Collins.
Has such friendly employess and just such an amazing staff. Cant wait to come back and order more things I wish I could give more stars. So Amazing!
Incredible experience. The staff was incredibly helpful and attentive, and the prices are unbeatable. I dont see myself using another head shop ever again.
The best candy store I’ve seen yet! Everything your little heart desires on the shelves of this place! Neelye was awesome! Super friendly and knowledgeable.
Got a bong from there on the 4th of July, 2017. Best bong buying experience of my life, and Ive visited many head shops. Guy that helped me through in at least $50 worth of free stuff, including a quarts nail, reclaim collector, carb cap, and a pipe. Turned out he was the owner of the place, damn me for forgetting his name. Other guy that worked there really knows his stuff too. After shopping at 4 other shops along the saw street, this shop proved the be the most bang for your buck. Store is organized and well lit. Deserves more than 5 stars.
Ashley was super awesome when I stopped in. Thank you!
Not only is the staff super friendly, but they are all really informational. Everytime I have gone in they have helped me find amazing pieces at amazing prices.
I just stopped in this store for a gift excellent service very nice employees I would definitely recommend this store to everyone. We will definitely be going back, thank you!
The girls here are so fun!!! So happy and fun to be around. Cool vibe and amazing pieces. Logan, Kelsey, and Nikky were helping us out!! :))
They helped me find a nectar collector for a very reasonable price and had a very nice and quality selection to choose from. I would highly recommend the shop to anyone visiting or living in the area.
We just moved to town and were looking for a new smoke shop in town to go to. This place was awesome and so helpful! Prices were on point and very reasonable. I recommend this place to anyone.
Bree is very cool and very helpful! They have amazing deals running on glassware as well. Great place overall.
Great customer service and selection! Emily helped me pick out a lovely first piece. Cool people, cool glass. Check them out
Everyone who works here is awesome, the glass is awesome, the e juice is awesome, their selection of papers and wraps... awesome :) I love this store and the deals that they hook it up with, all around amazing vibe
This place awesome! The staff is perfect at their jobs, and the prices are great! I have a brain injury, and I have problems communicating, but that wasnt a problem with the staff.
I love the welcoming vibe this place has. The staff is really nice and very helpful and great selection of pieces. Definitely the best smoke shop in Ft. Collins!
Great experience all around. I went in with my homegirl to get a chillum and everyone was so friendly, the prices were affordable, good music and sooo much more. I’d give it two thumbs up and definitely recommend it.
Very friendly and knowledgeable. They lady who helped me answered all my questions and was genuine and kind. The prices arent bad either.
Have been in fort collins for over a year and Up n Smoke is the best smoke shop in town. I bring everyone that visits me here, great staff, beautiful pieces and the grab bags are a perfect gift!
Wonderful store, the general manager was very kind and helpful. Will definitely come back to do my shopping here!
The employees are always so kind and always make my friends and I feel welcome. We live in Greeley and we always drive to Foco to come here for the good service and prices
Nice shop, like really nice. I didnt buy anything yet... but definitely an awesome place to check out.
Great service! Super knowledgeable about products! I felt right at home! Friendly and not pushy! I love everything I got!
Very nice employees!! They were extremely helpful while I was in the store! I’ll definitely be going back!
Great place! The girls there Kelsey and Jenna were excellent, very helpful and knew what they were talking about. Only place well go.
Love the lady here. Shes super chill and always smiling. She has that calmness to her voice that makes everyone feel welcome and comfortable!
Awesome place! Employee was very helpful and kind since I didn’t know what I was doing! Will 100% go back.
Great customer service. Helped me find exactly what I needed over the phone and in store and I’m very happy with the products I purchased
Store was calm. Staff was quick to help especially Chelsea. Glass art was amazing and plenty of options.
This is by far the best smoke shop I’ve ever been to! Logan, Kelsey, and Nikki helped me and my friends out so much. Great deals, great people!!
Dope place. A really cool atmosphere. Very friendly staff. Crazy selection, good prices. Definitely be stopping here again. ✌️👍
By far the best smoke shop Ive been to. the selection is totally sweet, and the staff is even better. Ronnie, the owner, was a complete gentleman. We went a couple weeks ago and they just so happened to be having a great sale that day (BOGO $4.20) and the owner even threw in a free chillum with our purchase. They were having a vape contest that day so my boyfriend and I signed up, what the hey! after the contest was over, and my boyfriend and I were respectfully defeated hehe, the kindest lady who worked there decided to give us both the prizes just because we were kind and nice. My day was completely made, and we left with arms full of goodies! PLEASE make a stop into this smoke shop and see the wonderful selection and get to know the amazing staff members. Up N Smoke, youre the BOMB!
Their cbd grams are amazing. A little pricey but definetly worth the investment for a hollistic medicine that works extremely effectively. I have been to most shops in the area and this definetly is the best. Their cbd bar on Friday’s is great too to try it out.
I love Up n Smoke and the blonde girl with the glasses who’s been here for years always takes good care of me! Everyone is so friendly and helpful here!
Logan was amazing! Gave me so many educated decisions and helped me find everything I need. Highly recommend!
Best shop in Fo Co, hands down. The employees are very educated on every product, and they are so genuine. Wide selection of gorgeous glass, vape juice and CBD!
We went in to replace a friends broken piece and the employee was so helpful with finding something similar but better for %20 off plus a free steam roller and one-hitters. We will definitely be going back!
Great prices, wonderful service, and exceptional employees. I highly recommend this shop!
I love Up n Smoke it’s my go to place for smoking supplies! The girls in here are always so nice especially the girl who’s been here for a few years! Love this shop!
Super helpful staff, Sabina was so welcoming and had patience with me!
Logan was soooo helpful with my friend and I today. I thought she was the owner because she was so knowledgeable about where everything came from. Thank you so much!
Up in smoke is a cool place to stop by and watch some glass blowing or purchasing cbd balm for early morning excersize pain relief, the selection of different equipment is very good. The staff are very friendly and very willing to help out i will definitely be going back again.
Awesome smoke shop! I came here when i first moved to town and the staff was so friendly and helpful. Also great product and dope pieces from local artists.
Clean store, helpful staff, and fun mystery bags. Loved watching the glass being made live! Will definitely tell my friends.
Logan helped my roommate and I pick out some pieces and a new vape! She is a great service rep and hooked us up! 😊💯♥️
The experience and employees are always so kind. They are always around to help and no questions are “dumb”. I recommend this up n smoke for the quality and great people!
I havent even left the store they are so nice and helpful bri is amazing! Shout out to bri!! Give her a raise!
I love this shop! Everything looks awesome and the staff is friendly every time. I recommend this store.
As soon as we came in employees started to help me and ask me what I needed this was all during covid and they did their best to help me look at pieces without spreading covid. All of the employees were also very friendky.
I got the best floral rolling tray from the most helpful employee, Emily! Definitely would recommend coming here for glass and goodies
Great shop with friendly employees. Parking can be a little tricky sometimes. But, the selection they have and the mysteries bags are definitely worth it
Al gave me the best mystery bag ever! Its lit. Shes like my favorite Cashier. Hands down, coming back here again!
Bree and neelye always know what I want and have tons of information! Very great customer service, love the atmosphere and selection :) great deals have me coming back!
The two girls working there were very friendly and helpful. Nice chill spot, would definitely go back when I need to.
Always friendly, always clean, they have great prices, and great products. This is my go to spot for incense, vape products, and accessories. They it keep it 💯
Awesome ladys and awesome place.I always stop n shop here!Plus the music selection is on point❤️
Great place to stop by! The staff was friendly and more than informative on their products. Will return again.
Believe it was Liz who helped us. She was an amazing facilitator and made it a very successful experience
Neelye is awesome! She is so personable and everyone there is super helpful. Will definitely return!
This is the best smoke shop Ive been to. They have the best prices, products, and customer service. Paige was awesome and very very helpful!