Tobacco Connection

Stopped in for a cigar and they had a good selection. Friendly knowledgeable staff with lots of other choices made the visit enjoyable. Cold beer is always a plus.

Good nice place to buy cigarettes. I will not purchase a torch of any kind from any tobacco connection ever again.They work there at the store . And then you get home no workie No refund.I dont think that is good business at all.I can buy cigarettes for the same price somewhere else and forget about the torches. Seems how it is a ripoff.

Great place and very reasonable prices counter people are very polite.. 👍👍highly recommend

Love this place employees are nice also I just go in for insince an ect very nice place to go for tobacco stuff too.

They corrected the issue, EXCELLENT service!***Normally 5*, but the person there wouldnt honor a posted price or even let me enter my # for rewards.

The drive-thru is convenient. Friendly staff. Prices seem a bit lower than the average.

Super friendly staff all the time :)

Very fast and friendly service employees have a great smile and great service

Very cool ladies work there and very helpful!

Amazingly long hours with knowledge friendly staff.

Pulled up 20 minutes before their posted closing time, and they were already closed.

Everyone seems too always have a upbeat attitude totally love the vibe ! Great prices as well

Always helpful and friendly.

Good people good prices

Very nice staff and nice store with a lot of selection. We purchase kratom, cigarettes and vapes here several times a week.However their policy on returns of defective merchandise, even hours later, is offensive. The last Escobar vape I bought had a serious issue and kept rolling after taking a puff, until it would overheat the battery and shut down. Tried to bring it back the same day and they say, sorry nothing we can do.The unwillingness to take a return of an obviously defective product is unacceptable.As much as I love the staff and store, I have taken my business across the street where they are willing to trade out something I just bought that doesnt work.

Every tobacco connection I visited has been a great experience and I love them all! This one is no exception. Very friendly staff and great selection and great prices overall. Im glad they exist because they seem to be one of the last standing smoke shops that exist in Eastern Idaho that didnt completely go out of business because of covid.Im new to the state, but from what I hear there were several other smoke shop businesses that existed, but sadly couldnt weather the economic collapse of 2020.

I am absolutely taken back by the terrible service I just received. I will never spend a dime here again. Sat Nov 20th at 11:45am. Utah Ave, Idaho Falls location. Gal with shorter blond hair. I walk in and ask hows it going she replies in a rude tone with attitude just splendid I ignore this and and ask can I bug you for she cuts me off and in the same rude tone says absolutely not, Im cold and tired and want to go home I kindly walked out without saying a word. Get this person away from your paying customers.

I purchased a battery that was the wrong size. Went back as soon as possible to ask if I could get a refund. The cashier Anthony was aloof, rude, and condescending. Apparently it was a final sale, and now Im out money for a product I cant ever use! Which is absolutely f**king ridiculous! Overall horrible customer service!

(This was my boyfriends experience today) If I could give no stars I would... it’s Christmas Eve Day about 2:30 pm ( I only add the day so you can figure out what employee it was). Poor poor customer service, the employee working was down right rude to just about everyone in there, she was not helpful in getting what I needed, she seems she needed more training because she was too overwhelmed you could tell. I waited in line and she told me that I needed to get my own stuff so I had to go behind the counter to get my prime times & then on top of that I had to get back in the end of the line... I left, I was fed up with how she was treating me as a customer.. will never go back to this location....

Great store, super helpful people.*edit *Didnt work out so well. Placed an order $120 was told next week. Next week a different clerk said the first clerk didnt know what she was talking about we dont sell what youre looking for and cant get it. We sell this, its comparable. Smokers dont know about vaping. What they suggested was like comparing malt liquor to fine wine Still nice people though.

Clean store, and friendly associates.

The store is great, always clean and inviting. Staff rocks, however Tausha is the best!

I love this place and all of there employees are awesome and friendly

They have always had what I need and check me out quickly and with no hassles. They offer some beer and wines also.

Friendly staff amazing prices & products

Extremely poor customer service, rude, unhelpful, poor selection. I recommend going across the street for a Good experience!!! It’s just called Vape

Great people with good sense of humor. They have gift cards For the person who has everything, except beer, tobacco and liquor.. Easy to park, across the parking lot of Walmart Superstore. Lots of odd and exotic tobacco products along with the usual suspects. Ill be back.

I like this tobacco shop. When I used to roll my own cigarettes, I always bought my tobacco from this store. They have a fully stocked humidor and their cigar prices are competitive. They also have a large selection of incense. I love the staff here.

I got smokes here for cheap. The lady was very nice too.

Well Im not really sure what to say, they need to learn how to manage their Cigar humidor, they need to take more pride in what they sell to customers at a mark up, or hire someone that knows what to do with cigars, not saying I wont be back but Ill be letting people know what they are buying if I see bad or good cigar care, bought RP Royal 5 1/4x42 Single. Poor care of a great Cigar.

My favorite location, always inviting and great customer service!

They usually always have what Im looking for! The staff are friendly and very helpful. We will keep coming back!

I love this place!!! The staff are so friendly here and helpful that Ill drive from the other side of town just to come to this store.

Helpful friendly nice place to shop.not anymore last two times I went in lousy service. Told me e-cig was ready to go wasnt battery needed charged. Product was misplaced and mispriced.gals there would rather gossip than wait on you. Other store would be better option !

Stopped in for something they didnt have (phone charger, portable) but the clerk was so knowledgeable about other products it was a genuine pleasure to have a conversation.

Great employees always pleasant and very accommodating.

Its where I purchase my smokes, and their beer is reasonably priced. The store is always clean and the staff friendly.

The employees here are always amazing. Super kind and helpful. Thats why I go here.

The one by the Supercenter is the only one I visit. Even if the other one in town has what I want, I will let the one by Walmart order it and I will wait.Morgan is great!

This store has the best employees, hands down!!

Clean store and always great service from all the ladies in there!

I think there needs to be a person that knows what they are talking about in here. I find it odd that a place called tobacco connection would have people that know more about the product. When you want a good cigar dont go here. Then again it is Idaho Falls.

Stopped here to pick up an electronic cigarette for the road trip! Nina was very helpful and polite! Check this place out for all your tobacco and refreshment needs!

Nice laid back employees. They always make me feel welcome and I love their insense stand. 😊

Im in their weekly for stuff and they are very friendly helpful

Opens at 7:00am.. helped me out with some batteries on my way though town.

Excellent prices, friendly team members. Clean store, great prices.

Cashier was new. And she didnt know how to use my lottery card. I lost 20 points. She was not being supervised. Didnt know what she was doing !

Such a good store! Friendliest staff ever! Love these guys!

The lady from Tennessee that works there was very helpful and polite . She is a valuable employee for them .

Great service, selection, and pricing

The only issue I have had is the closing time listed on the website doesnt match the actual time they close.

Employees always friendly. Lower price for tobacco products than any other store.

Good variety and very nice staff!

Nice staff

Although they close a little earlier than I like they have wonderful prices.

Friendly employees. Limited vape juice selection, but better prices than the vape shop nearby.

Never had a bad experience there. Staff is polite and friendly.

I love that they have a variety of cigars there as well as other things.

People were very friendly & helpful. Store was clean.

They are a great place for your tobacco needs they even have some vape stuff

Best prices in town and have cigarette brands not sold anywhere else in town!

Have no idea ,since i was never there.

Drive thru makes it nice so you dont have to get out of the car to get smokes

Love going there to get my cartons of smokes each week

Great service and the employees know tobacco products and vape products well.

They open at 7:30 so I can stop in on the way to work.

They have my favorite vices.

Good prices and friendly staffing

Great place to visit for tabacco and lottery needs in my opinion

Oh yeah great cigars great customer service

Awesome workers and great prices

Cheap smokes, cold beer, nice walk in humidor, and friendly service

This is the cheapest place to buy smokes in town.And they have everything you need.

Drive thru lane barrier needs to marked better

Very friendly, great pricing

Have everything you need. Good prices.

Great place for my habit...LOL

Good place to get your tobacco products and beverages.

Great prices on tobacco and other stuff

Great selection of beer and MXD Cocktail

Friend employees and decent prices.

Great place to get stuff

Decent cigars selection at reasonable prices.

Great tobacco blends by the register great staff

The price is very much lower than buying in the stores, by the carton

Cheap prices, friendly staff.

Great prices and selection.

Great customer service.

They have a large variety of smokes and smoking relatied items

Very friendly and great prices

Nice people and employees.

I couldnt find it

Very friendly staff

They got what ya need, when ya need it.

I never been there

Friendly people

Good selection.

Great store

Great prices

Easy and fast,, helpful

Great service

Awesome staff

Frendly staff

👍🏻

Smoke it

Good

It right by, where I live

Friendly

Friendly