Friendly, helpful, good prices. One of the handful of vape shops that actually know their stuff.
Best vape shop in town hands down. Love the dudes that work here
Going down I-75 at 10pm, realized I was out of juice....no way a place would be open that time of night so my wife jumped on Google and found Planet Vapor closes at 11pm. Called and spoke with a very nice girl, she gave us the address, we turned around and headed that way. We were very pleased with the variety & prices. House Juice is GREAT. We will make our way back for sure. Went in for one bottle, walked out with 6. See you soon.
Just wanted to say thanks to Matthew (Matt) Scheckels for the nearly two years of perfect service and for all of his very helpful info. This guy is always so friendly and knowledgeable on his products and always a pleasure to talk to. Highly recommend this location JUST for the fact that Matt works there. Thanks again to Matt and Planet Vapor for great deals and for the continuous help given to my girlfriend and I at the Knox location. You’re the best!
Yes Matt helped me today with my vaper mod when I I couldnt get going I got something else . For a cheaper price even I didnt wanted to be there my vape is up running again thanks Matt Good is always with us to help us always. GOD IS ALWAYS WITH US TO HELP US
Bought two Blast disposable vapes at the Knoxville location, neither one worked after the first couple puffs. The refund policy here is not good, they were willing to give me 20% off my next purchase, but no refund even though their products were defective right out of the box. They were really nice in person and on the phone though.
Went in and got set up with a great starter kit. Very knowledgeable staff and they are very chill. Will definitely come back when i need to upgrade my tank and mod. 10/10 would recommend.
Terrible customer service. I purchased a Kind Pen - Breezy to use with a 510 cartridge. I showed the manager Mark a picture of the cartridge and he recommended the Breezy. When I returned home I found that the cartridge did not fit into the Breezys chamber. I brought it back to exchange it for a different unit that would work with the cartridge. The employee who was working was not allowed to process a refund, that the manager would have to do this. So I left the Breezy with him, along with my receipt. Today I spoke with Mark and he informed me that their policy was only to do an exchange for a defective unit and that they do not allow refunds of any type. No exceptions. So now they have both my Breezy and my money. Mark just chuckled at my outrage and directed me to the fine print on the receipt to justify his handling of this.
Awesome people Awesome store!!!! Right across from where Naples was at on kingston pike. Theyve got all kinda juice and all kinds of mods n pods on hand. They even price match anywhere which is bomb!! I love this place. Definitely earned our business!!!
I only go to planet vapor for any of my needs. Matt is always extremely knowledgeable, helpful, and very kind. I highly encourage anyone, rather seasoned or new to vaping, to check out this shop. 6/5.
I love going there when Matt is there. Always knowledgeable about the juices and has always gone above and beyond to help me get pods for my vape. Great job !!!! Would recommend everyone go there.
The people there were really nice and friendly. Had some questions and the guys that worked there was a good help. I definitely recommend them. They have a good variety of juices.
Best shop in town. Treat you like family and help you with any questions or concerns. They have a great variety of flavors and great prices on in house flavors. Will be returning when I need more juice!
Mathew is always the best at helping! Their pricing is better than anywhere else and he does a great job at finding what you need. Definitely recommend this Planet Vapor!
Honestly one of the nicest shops I’ve been in and the staff is super friendly. I really like how they work with you and help find the best vape for you. Recommend this shop 10/10. I hope one day I’ll be able to work for planet vapor!!!!!!
I love this place!! The customer service does not compare to ANY other vape shop. Everyone is super knowledgeable and has great recommendations when I want to try something new. Also, the house juice is so good!!! So happy they came to Knoxville, this is my new favorite vape shop!!
This place is the best vape store ever! I walked in there and the manager lady she was extremely cool and collective. If I had the money the day I went in there I would have bought a new bottle of juice
Paid $4.99 each for 5 coils which is $24.95. They burned out pretty quick so I went to a national chain vape shop and paid $9.99 for a sealed 5 pack of coils in the box. I am a new vaper so I was unaware that vape shops arent supposed to sell individual coils. I way overpaid for the single coils and the sealed 5 pack coils have lasted 10 times longer. I contacted the manufacturer of the coils and they said to never buy coils individually and only buy sealed in the box. They said the individual ones are usually clones and not legitimate and vape shops are not supposed to break open sealed packs. At the end of May of this year all vaping products will have to be licensed through the FDA so this should weed out alot of these shops selling products in an illegitimate fashion. True story so dont over pay for individual coils and make sure they are in the box with the anti counterfeiting label.
Was just there tonight, and could not be more pleased! Great juice, and they even carry the strength I need (24). Great service, too. Will definitely be back!
Amazing store with a friendly environment. Theyll always do their best to make you happy. Give it a chance cause I loved that I did!
Amazing place, planet vapor has a great reputation and every store they have is great! Here you will find great customer service with knowledgeable employees willing to go above and beyond to make your experience the best experience every time you walk in. The best vapor shop in the area!
Great selection in stock!
Friendly knowledgable staff, plenty of e-juices to pick from, convenient hours, and exceptional prices. Planet Vapor is the best vape shop in Knoxville!
1st visit was grand opening and they took good care of me.Popped in today when most shops are closed and picked up some much needed coils.Thx Planet Vape!!
Matt gave me some of the best service in a vape shop Ive had in years
I was beyond tired pleased with my experience at this vape shop. The staff was super helpful and always friendly, and very knowledgeable about vape products which was very helpful for a beginner like me
Planet Vapor is my new favorite vape store. The fair pricing, wide selection, and friendly service makes this shop a real treat.
Absolutely amazing!!! My new favorite shop period. Jackie was incredible and thorough. Great Prices.
New shop looks great, friendly staff and best prices around.Carries all the latest and greatest vape gear gear to date.
Wonderful service. Very knowledgable. Definitely saved me from having a pipe bomb by replacing my battery. Will definitely return.
Matthew is the most helpful human being unlike other stores he actually cares about the customer and what they need.
Best service ever! Was very helpful down to earth and honest will be returning!
Absolutely amazing!!!! Fantastic customer service and great prices!!! My new stop for all my vaping needs !!!
The person at the front desk he was very knowledgeable about the vapes and the juices he showed us and plus he took everything out of the box,showed us everything in the box
Amazing prices and selection. Super friendly and helpful staff. Ill definitely be being my business back
Great store with a wide variety of choices to select from with an awesome staff, and a good vibe that makes you want to come back.
Great customer service,friendly,helpful, and their house juice is very good so far.
Absolutely wonderful experience coming into the store very friendly people and fair priced items
Very nice big store, great location and the employees are just the coolest people, I highly recommend it.
Awesome shop! Very friendly and helpful when your new to vaping!
Amazing store!! Great prices and amazing employees, would definitely recommend to anyone!!!
Used to buy all my vape stuff here, mods, batteries,coils, juice. Not anymore. Blatant rudeness tells me my business isnt wanted or needed. I just buy online now.
Highly recommend! Great product selection and the staff is super nice and helpful.
I love the service!!!! Jackie, Roxanne, and Nick are amazing and its the best house juice in town
Best deals I’ve seen, also great customer service will definitely be back!!!
Amazing prices and great customer service! The entire store looks great!
Great customer service. Very knowledgeable on products. Definitely recommend
Love this place! Everytime i go to the tri-cities i stock up at planet vapor! SOO EXCITED they finally came to Knoxville!!!
Matt is always extremely helpful and honest. Always go to this shop.
Amazing selection and some awesome house juices!
Always a good place, fair prices awesome service. I will always go there
Awesome customer service! Highly recommended
Great place. Good atmosphere. Cool employees. Highly recommend
Celia is super helpful. Good employee to have!
Great place with cool people I definitely recommend going and checking them out
Awesome people great prices and all around amazing experience
So glad they made it to Knoxville! Best vape shop ever!
Great atmosphere and the rep was super knowledgeable
Matthew was extremely helpful and professional.
Great place and great people with excellent costumer service
Staff are awesome and prices are great.
Great people and great prices
Beautiful store and amazing people!!
Staff is very knowledgeable and helpful especially jay
Great place to get vape juice
Love this vape shop!
Great prices on kratom
Great service and great selection
Great people. Great prices.
Great environment
Awesome place