Usually, no problem, but they sold me a non working vape and wouldnt replace it 20minutes later. Regular customer disappointed 🤷
Store is never open on time, they need to change to a later time of you do not intend to open your store until 9:30 or 10:00 am. I get being C late on occasion but this their reoccurring problem.
I love this place and the people here, but the last 4 times I’ve been in they have absolutely nothing in stock that I need, and no date as to when they will have any back in stock.(I’ve never seen a smoke shop out of all butane every time I go in!) I had to find a new smoke shop.
I used to like this shop. They repeatedly do not have the flavors that I Vape. They tried to push you to buy whatever vape that they want to sell you.. I was also incorrectly recommended a vape that I really didn’t want to try and when I did it tasted burnt and they wouldn’t allow me to get another flavor.
My new favorite smoke shop! They’re open late and always have my preferred vape flavor. Will be returning again and again. Thank you for the good customer service.
Consistent issues with having the open signs ablaze yet nobody inside. doors locked for 30+ minutes, and whenever people are inside, the selection is bare minimum, as others have said.
My first visit was absolutely satisfied. The boy that was helping me was very helpful n friendly. I was looking for pod for my vape, but I really dont know what Im looking for, so he was really good finding it. N I let him picked a juice flavor for m n I really like it..this is going to be my new vape store shop from now on.
Exceptional customer service, *DOESNT SELL Cigarettes*.
The staff here is always super helpful and friendly! I only go here, they have a great variety of reputable and high quality products!
Bought a defective vape. Brought it back within 24 hrs and gave receipt and was told they don’t do refunds or replacements
Went there right before closing. The gentleman behind the counter was really nice and helpful, but not hovery and not seemingly annoyed at my arrival time. The prices were good. The lower end of average I would say. The selection of glass was good, several that satisfied the type that i wanted. Id be back for sure.
The person working at the time was very helpful. Wish I caught their name.Edit to respond to the companys reply:I visited on March 26th at like 7:30p. Hopefully you can extend my gratitude to the employee 🙂
Open early not so much.Drove there after 9 in power Chair.Not open.Cage on door.Just there again today Oct 26th 2023.My last time there.Again door locked Open sign on and nobody around.Or answering phone.Going to have a chat with the cityAbout Store ethics.
This business will not care about me. So, I do not care about this business. Whoever was working the day I stopped by they actually had the audacity to flip me off. I can take a hint. I will not be returning.You have been warned you should look somewhere else.Edit:What does the owner say, they called me a liar. Okay, I know what I saw.Why should I contact you, so you can call me a liar again.In case the business changes their response. (Read it for yourself below)Response from the owner 10 hours agoWe very much doubt this happened, but thank you for your review regardless, you can contact us through messenger and let us know what time this happened, thank you.EDIT: Did not call you a liar, nowhere on our reply, we are still waiting for your message on what day and what time this happened, thank you.
The staff is chill, and they have a wife variety of vapes.
Had my 4 year old in my car. The gentlemen came out & serviced me so I didn’t have to wake up my child. AMAZING customer service & quality nicotine/vape products! 10/10
Went into the store yesterday to buy a vape battery. The young man that was working there greeted me with the phrase another day another dollar. It turns out he should have said another day another $50 Im ripping you off because this is what happened. The worker talked me into buying a vape battery that looked like a pipe it was $50 it was about 10:00 at night and the store closes at 11:00 so I charged it for a couple hours and I could never get it to work I tried endlessly to get it to work I could never get one puff off of it so I took it back in to see if they can get it to work and if not get an exchange so the next day I went in and guy remembered me they remembered selling it to me and they tried to get it to work they charged it and they try and they could not get it to work either so the product was not a good product I asked if I could exchange it I was willing to exchange it for something that cost less than $50 just so that I would have something to he said no it was store policy I explained the store policy was just somebodys decision and that they could exchange it for me if they wanted to and not good business practice to not stand by the product even for 24 hours He said he texted the owner and that the owner offered me 15% off my next purchase Bad Business practice do not buy from the store they rio people off and hide behind a policy. Never going back.
THE BEST PLACE TO SHOP IN LAKEWOOD! They really do care about you and give the best service ever! I came here one time and forgot to book mark this place and spent an hour driving up and down to find this place. I will only spend my money here!
“back in 20 mins” sign on door. Locked up at 3:45pm the day after Christmas with all the open signs blinking and a parking lot full of customers waiting… this was my first experience..
Amazing customer service! The owner is very friendly and willing to help you with any need! As well as making sure that I was taken cared of when He wasn’t there!! Will definitely show more love to this shop!!
Made my first visit today for some nicotine juice. They had a solid selection and the best prices Ive seen in the area.Super nice and helpful staff. Ill definitely be coming back for all my future smoke shop needs!
Not what they used to be every time I come in here their pod and coil selection is bare minimum. If any their devices are bare minimum if any only thing they keep in stock is disposables and bongs….
Very organized shop with a huge selection of products! Great customer service, helped me find what I was looking for and even got a discount my first time being there! Will be going back very soon!
The kindest humans on Earth work here. Seriously, they are all amazing and the prices are awesome.
The owners are really friendly and helpful and the shop is very organized! They also had a great selection. 10/10 would recommend. Definitely coming back
Recently, theyve been out of my coils and juices I get. This is my place to go and have been forced to go vape shop hopping to find another vape shop that carries my coils and juices
I had NO clue you guys even existed until I drove by the other day and seen it in the corner of my eye and decided to stop by.. I used to have to drive 20 plus minutes to my preferred vape shop due to no good ones located in the vicinity but I’m SOO GLAD I FOUND YOU! You guys are right around the corner from my house, plus your customer service IS THE BEST from any vape shop I’ve encountered to date..THANKYOU guys for being so helpful and for the great customer service period- I barely can find it nowadays lol 😜 anyone looking to stop by YOU DEF ARE MISSING OUT IF YOU DONT. I spent FOREVER in there just looking at their wide variety of products they have in stock. It’s not just a vape shop, it’s a full fledge smoke shop. Anything you need THEY WILL HAVE IT and they will have a variety of it. Lol please tell the younger guy who has been working night..(for reference he worked Father’s Day night) please tell him THANKYOU for being so helpful and SO kind, a true gentlemen! Very polite and helpful I definitely will be coming back and will only come here!
Great customer skills, willing to go the extra mile for fellow vapers. Very friendly and knowledgeable when it comes to flavors and mods. Definitely my main vape shop!
I recommend my fellow vapers and pot heads to shop here! I am like a kid in a candy store when I shop! This is my favorite Vape Shop!!
This smoke shop always have whatever I need. They always have new flavors of disposable vapes. I really like their customer service. Everyone should check out this place!
These guys are the real deal. They have the best incense in town, as well as a wide range of products and excellent customer service.
This is hands down the best vape / smoke shop they have the best prices anywhere they will beat any vape shops prices I will never go anywhere else love this place and their customer service is unbeatable I have never been to a place with such wonderful customer service they treat you like a friend
Local business owners. Great customer service and they have a huge variety to choose from. Try the Grape Elfbar or Cola Ice you won’t regret it.
Its great there always nice didnt rush my girlfriend and I out and helped as much as possible with everything we asked...
Helpful employees went over and Beyond to make sure I was able to find what I was looking for and they helped repair one of my expensive vape riser
Top tier with everything great products and customer service hands down shout out rain city they dope
Sure great and helpful!!
Had what I needed great late night vape shop open late helpful staff I going bavnk for whatever I need at vape shop
Friendly and knowledgeable owner.Clean shop with good prices on a wide range of products.
Nice shop, has a big choice of stuff, seller was friendly and helped to choose.
I purchase some plums and vape, they do have great customer service and good price. Recommend ☆☆☆☆☆
Great place thats never busy. Good prices and quick transactions.
Great smoke shop. Staff are patient and down to earth.
Great costumer service and deals! 10/10 would shop here again
Great staff. Ton of vapes an even have incense
New shop and seems like it will be high quality in the area. Recommend 100%
Great variety and awesome customer service. Highly recommend!
Super Nice Good Prices and Hella Selection
Love the options and range. Cashier was a cutie.. 😝
One of the best customer service experience I’ve had. 👍
Super helpful employees, great prices!
Knowledgeable staff as well as polite
Website hours are not accurate
Its open late, which is always good
Sold me a bong that was cracked didn’t realize till I brought it home
Nice atmosphere, friendly employee.
Best smoke shop ever
New smoke shop in Lakewood
Nice smoke shop
Ice a little