Really friendly and knowledgeable staff helped me get some great d8 cartridges and get a rewards card👍
One of the best retail experiences one could hope for. Vaporizers the liquids, parts, the models the manufactures can be part very confusing and part subjective. The owners maintain a deep and practical knowledge of their products.They are incredibly professional and clearly care about providing you with the best experience possible.If you are not very near their location, I assure you it is worth going out of your way for.
Walked in was greeted professionally! Daniel is really knowledgeable and a great representative of your store! His service is surperb. Didnt steer us wrong.
They must get a kick back for selling certain mods. I told them I vape heavy, they pushed an internal battery unit, said it lasts all day for heavy vapers. Also said it recharges in 10 minutes. Both were not true. They refused my return. Wouldnt let me exchange it either. Be more knowledgeable than me if you go here, dont rely on their info.
Went in and they were out of nicotine. Dude said he wasnt there all weekend and that it should be handled within an hour or so. Called back in an hour and the issue was resolved. I ask the same guy for a recommendation on salt nice, he was super knowledgeable, and sold me some juice that I seriously enjoy. 10/10 best vape shop in town. If youre going anywhere else youre wasting you time and money.
Bought a hyde vape from here, it worked in store but stopped working within an hour. Called into the store and was informed nothing they could do or would do. Even asked if they would at least discount a new one, to which they replied no discounts or refunds. Will not return to this store. They dont even have a nice selection
It mayyy be slightly bias. But to keep it real & honest... this shop is super clean and extremely helpful & friendly! They usually have what I need and if they dont.. they definitely do their best to get it in stock.
1 very helpful young man the other one not so much, bought a geek vape Aegis, supposed to be almost indestructible, within a month tank had crack, went in was told need new filter, within 6 weeks of purchasing won’t take charge, was told battery, bought a new one, it didn’t solve problem went back again and told sorry warranty is up…… no was not dropped or damaged but defective and bought juice that was supposed to be the same but it was different each time, am now going a mile down the road!
This is one of the best vape shops I’ve ever gone to!!! I’m from Columbus and have experienced many vape shops most of which I would consider pretentious with unsatisfactory customer service.The employee at the Lancaster location was awesome- Super friendly, knowledgeable, and didn’t make me feel like an idiot like most vape shop employees! Shout out to whoever sold me the geek Vape mod on Saturday the 13th! I will be back!!! Give the man a raise!!!!
Dont shop here they dont stand behind there products and one employee will tell you one thing then basically lie about what they said. Bunch of kids who think they know what there talking about very low knowledge about vaping and vape products. I think they sell clone and counterfeit products and try to pass them off as name brand.Dont waste your time go to Uprite vapor instead
Beware Elf Box its not a Elf Bar (new name will be EB Design) just bought an elf box and it is already burnt.
My one and only place for my vaping needs definitely come check these folks out they are courteous professional and they got it going they smoked my mind!!
Amazingly knowledgeable staff, great deals.I just moved here and will be making this my regular vape shop!
Man....the best customer service I have had in along time
Very nice staff. Very good deals on some things!!
Awesome selection, very clean and organized layout of store was very impressed
Friendly staff and very helpful great choices and many to choosefrom
Very friendly staff, but should know more about product for customers
Very friendly service. Would highly recommend
Ordered a few bottles of their house E. All three were nasty. Straight in the garage
Best vape shop on Lancaster, biggest selection of juice and hardware, along with cbd!
The staff is always nice to talk to and vary helpful
Very knowledgeable and great juice and selection
Great service & knowledgeable about products 👏
Nice friendly service very knoledgeable
Best customer service in Lancaster Ohio area
Always come up and help great job
Very knowledgeable, helpful and courteous
Very helpful. Thanks!
Always helpful and friendly!!!!
Nice selection
Its a vape store.