MassageLuXe

Received a gift card from this place…I booked a facial and didn’t even receive extractions, she said there wasn’t any time for it since they were running behind schedule and then you are expected to pay full service for getting your face wiped down with cleanser and moisturized. On another occasion I booked a 60 minutes Swedish massage $120, again they were 10 minutes late and then you have to change so basically got 45 minutes massage. The massage itself was a joke, felt like I was getting rubbed down in lotion by a toddler, no professional techniques at all. The place is clean and has friendly front desk, other than that, save your time and money. A complete DISAPPOINTMENT!

I paid for a 60 minute massage & she was finished at 45 minutes after taking me 5 minutes late into my appt. Which I arrived for 15 minutes prior as the spa suggests. I even had an added foot scrub added to it up front. So it should have easily gone well over 60 minutes but the foot scrub was incorporated w/the massage. Very disappointed that they dont hold to their time limits as a well-known franchise. Will go elsewhere next time where I know I will get the full 60 minutes.

Absolutely fraudulent practices here. You sign a billing agreement that says you have 3 ways to cancel subscriptions AND IT IS IN WRITING! I called to cancel and was told I have to stop into the location personally. I was told there their location has a different policy, yet I signed their agreement saying I have 3 ways. I dont care what you claim your policies are. I signed THIS agreement with this clause shown below. Fraudulent practice to try to keep your money!!BBB and PA Attorney Generals Office notified.

What I received today was not worth the $120 it cost me. My appointment was at 10, she never touched me until 10:20 but abruptly stopped at 11. I paid for a 60 minute massage and only got 40 mins.She spent so much time on my foot in the beginning that it then felt like she rushed through the rest.The ladies at the desk were friendly and attentive. The place was clean and had a relaxing atmosphere.

Clayre is absolutely amazing, she always takes her time and clearly enjoys what she does. She focuses on the details and made sure to achieve beyond what was asked. Would definitely recommend !!

Ingrid was amazing!!! It was my first facial ever and she made me feel so comfortable and relaxed! She gave me product recommendations to use at home. I loved it I will definitely be back!!!!

Great atmosphere with affordable services and professional staff. Im always greeted immediately and sent to the lounge to wait for my appointment. Waiting areas, rooms, and restrooms are clean and accommodating. Purchase a membership to get the best value and discounts on services beyond what the membership covers.

Claire was perfect for providing a relaxing and excellent massage. I would recommend her highly as both friendly and skilled. Richard

Calm, clean and relaxing atmosphere. I went in for a prenatal massage and was very please with my therapist. I hadn’t been sure about using a male therapist but Tanner was very detailed in making sure I was comfortable and that he was not hurting me at any point. 10/10 would recommend and will definitely be back again I’m sure before I have my baby!

Its so nice to have a place like this in the community. It was needed!!!! Great quality spa service and affordable. You know youre at a spa when you get the white robe 😁😁Got a 90-minute massage and a 1 hour facial. They were able to accommodate me on the same day I called.

I had a wonderful experience during both a facial and a massage. Tanner and Jessica were awesome! The front desk employees were friendly and professional. A great way to start the weekend!

Claire gave me a swedish massage and was fabulous! She was incredibly kind and warm!

I came here for a prenatal massage late in my pregnancy. The massage itself was great but the massage therapist talked to me the entire time about all three of her traumatic births which is not something you want to hear late in your pregnancy or while getting a massage. Disappointed in the entire experience.

I had the best Swedish massage ever!!! Run don’t walk to have this therapist! His name is Tanner. Thank you Tanner, that was amazing!!!

I bought my wife a gift card to this place and her experience was less than satisfactory. The appoint was suppose to begin at 1:00 but she wasn’t taken back until 10 min later. At that point she’s given a consultation and asked to undress which apparently is included in the time of the massage. Long story short, you’ll pay for a full tank of gas but only get 3/4. I wouldn’t recommend it.

Finally someone who can provide a strong enough massage to provide relief for overworked arms. I went to Luxe a mess and Ben was able to work my muscles and provide near instant relief. I was only going for one massage, but signed up for the membership so I can continue with him!

I got a massage recently, it was decent, nothing spectacular. This place is grossly overpriced. $120 for 60 min massage. In no way was it worth that price!!

Discovered MassageLuXe in this community, its so convenient to be within walking distance. I couldnt wait to check the website and customer reviews, and even sent emails with some questions... Unfortunately, most of the reviews were negative, and no one responded to my emails.I write this just in the hope that I will be one of the guests among the many compliments in the future.

The atmosphere and kindness of the staff for the most past was good, and the BOGO deal was awesome as a Christmas gift. & my fiancé seemed to really enjoy her massage, but I didn’t have the best time. Granted it felt well and was relieving, but my therapist commented on my 3rd degree burns that cover a majority of my body 3+ times throughout the 1 hour massage. His response several times was “wow that’s wild” & “oh there’s more?!” I feel as though he could’ve been a bit more professional/respectful regarding that aspect.

My girl friend and I went for a couples massage and one of us had a freezing experience. Lotion was so cold. I was asked where to focus on and said my shoulders and lower back but the focus was my feet, I had asked that my feet didn’t get touched but that seemed to be where they wanted to focus. Don’t recommend this spa at all!!

I had a terrible experience. First and foremost, during the massage the masseuse scratched my back and left a large cut. I now have a permanent scar on my upper back. The masseuse didnt even bother to apologize.Second, the receptionist was not very helpful, and didnt seem to know how to interact with someone from another country. They were impatient, and very unfriendly. When I asked to talk to a manager about the cut they gave me, I was told the manager would reach out when they are available. But, of course, no one ever got back to me.This is the worst place to get a massage, or any other service. It was certainly the worst experience I have had with a massage in my life.

Every month I have a massage with my membership. I get rescheduled for the next one when I leave. I noticed that my last massage was billed twice. A $66.00 charge and a $75.00 charge. I went in to get it checked and the girl at the desk said that I was scheduled before my membership hour was due, so they charged me $141.00. My appointment was scheduled for the 3rd of August and apparently it should have been for the 5th. So don’t you think the person scheduling should have seen this before she scheduled me and then charged me!! I canceled my membership. Don’t need extra charges that I am not expecting!

This place is a scam. They offer subscription plans, but they refuse to let you cancel over the phone or email, which is an obvious customer-hostile ploy to cling to every dollar they can.

Left a message for management and it has been over a week with no response.I wrote them: I met my therapist and we went back to the room and started talking through preferences. I disclosed a recent injury to my left shoulder (which I had also disclosed on my intake paperwork) and a wound that was still healing. I asked to have very light pressure around the joint and limited range of motion. The therapist seemed to understand and did not have any further questions.During the massage, I was laying on my stomach and the therapist went to raise my raise my injured arm well beyond my current range of motion without any warning. I was able to pull back and said, Whoa! Stop! The therapist apologized and the massage continued. She also rubbed directly over my wound later causing me to whimper and she apologized again. I regret not stopping the massage.My last complaint about the massage was the therapists nails were rough, borderline sharp. This lead to several moments of displeasure during the massage.

Whitney is the best massage therapist massage luxe has!!!Sam is an amazing receptionist as well. ❤️

Amazing massage with Brad. If you like very, very firm pressure... hes your guy.

Best deep tissue massage I’ve ever had. I highly recommend Billie. The staff is very helpful and friendly. There was a mic up with my appointment and they were very accommodating.I will definitely be back!

For my chronic pain havers- I had a trigger point massage with Natalie, and it was definitely one of the best massages I have had. I felt relief in the areas that bother me most. I also recommend getting the membership, it is such a good deal to get a specialized massage for practically half the price each month.

Management is petty children running a business. Rude and unprofessional. All I want to do is cancel my membership through email(before I get charged again) which I know can be done. Because the environment there for me is so unpleasant and rude anymore. I was told I can only immediately cancel and lose over 300 dollars in services. No thanks! I’d rather just cancel through email and use my services that way I do not have to deal with the children at the front desk.Update I received the cancel form via email that I was told they were not able to do two days after my payment came out of my account. How convenient. I’d like a refund of the last payment and then I will cancel my membership. Thank you

If I could, Id give 0 stars. I saw another reviewer with basically the same issue. IF YOU WANT VALENTINES DAY or any other to break your bank for a mediocre massage, this is the place for you. I booked a massage after having had 2 other mediocre massages (only went back cause i could get in quickly but wasnt charged more than $75 for those 2). I was on time. My massage was for 6pm. The massage therapist came and got me on time and then spent at least 15 min just asking me questions. I looked at the clock at start time and it was already 6:25. Massage was awful.... no pressure and rushed. Looked at clock when done and it was 7pm. A bad 35 min massage AND THEN CHARGED $120. Unbelievable. I called many times to talk to the General Manager and they kept telling me she would call back and she never would. Well I will never go back AND I will tell EVERYONE I know to never go there and save themselves from being scammed!!!! YOU ARE A RIP OFF!!!!!

Have been a member here for over a year, and had to cancel my membership in February. I had two sessions left and got sick, they were nice to convert my last sessions into gift cards. Today I had my massage, which was excellent, but am not aloud to use the gift cards towards massages for myself. This was not explained during the cancelation, and would not want anyone else to experience this. 3 stars for the therapists/front desk, minus two stars for the policies/customer service experienced. Shame I was considering going back...

After a massage last month, the young girl at the front desk offered to make an account that would be on hold until further notice and would charge me $5 a month. Today my bank account was overdrawn because Luxe withdraw the $75 instead. I called the office and NOTHING was done except a promise that the manager would call me back and they didnt! They obviously dont intend on fixing this problem.... dont believe a word they say!Update. Was left a message on 10/21 that a regional manager would get back to me today 10/23 to resolve issue..... guess what, no one called! I guess Im out $75!!!

I am a loyal customer and I admit the my memory is a bit off so I relay on the text reminders and emails right before my appointments. I simply tried to explain to management that I did not receive notification until after my appointment had started so I will be charged which is ok. But I do not appreciate the tone that was used and the dismissive attitude. I simply explained That since their text and email system seems unreliable I would just add myself a reminder on my own calendar. I’m at this facility at least 2 times a month and now I feel uncomfortable since the managers demeanor over the phone was super rude.

Went for massage & facial back in March, a present I received from my fiancee.The services were good, but the front desk is unprofessional, no change for tips or to purchase more services. Went today to purchase a facial for my fiancee for Mothers day, they kept trying to up sell and again no change., So I would have to buy a more expensive package. This was only a part of the presents for her not the main gift. How unprofessional not to have change at a business, especially one that the employees get tipped. I said thank you and walked out. Ill take my business somewhere else

I have received gift cards to go here a few times. Nearly every time I schedule, my appointments are cancelled the day of, sometimes with less than two hours notice. If this happened once because of an emergency, I would understand. However, this has happened four times over a period of a few years. More than once, it was directly after a holiday. Both times (a year apart) it was because the therapist had the flu. Once would make sense, twice seems to indicate otherwise. Would not recommend.

After I bought my wife a prenatal massage they did not let me go back with her especially when my wife insisted I went. As a business You should accommodate for your customers who are paying.

Went to this spa for the first time. Deep tissue masseuse was very good. However upon checking out there was a discrepancy about a gift card which was given to me. After some discussion, the main receptionist got involved and was very rude and unreasonable. I had nomproblem paying for the massage but the incident was handled very poorly. The main receptionist was RUDE!I was about to buy a membership and book 5 massages that day for a girls weekend but after that experience I will not be returning to that place. MassageLuxe on Gilbert way by Wegmans. Long gone are the days of “we are here to serve the customer”!!!

There was a cancellation so I was able to get in next day for a Swedish and scalp treatment. Everything was clean and lovely. Terry was AMAZING!!!!!!!! It’s not every day you find an intuitive masseuse. He wasn’t just going through the motions, he was giving the proper treatment. He was professional and friendly. I’ll be returning to see Terry! The girls tried to sell me on membership of course but weren’t pushy. Thanks all!

I went for their introductory special of an hour long massage for $60. My masseuse took my back 8 minutes after my 4pm appointment and I was changed and waiting in the lobby by 4:42. I checked the time bc I knew it wasn’t a 50 minute massage as advertised. The massage was probably the worst I ever received, no pressure and rushed. I told the receptionist my disappointment and she just said OK. They wanted me to tip on the “actual retail value” of $120 which is truly a scam. Do not recommend this place AT ALL.

Ive been a member at another location of Massage Luxe and after covid the service really started to dwindle, so I canceled my membership. When I moved to Lancaster I really took the time to think if I wanted to give Massage Luxe another chance and Im so happy I did. I had a 2 hour deep tissue massage yesterday with Shelly. She was so good that I went ahead and scheduled my next months massage with her. She was sure to make sure the pressure was ok, understand what areas were bothering me, and read my notes prior.One con was that it was 15 minutes into my appointment when I was brought back so it did cut into my massage time.

I had the most amazing experience tonight with Shawna. Its been a while since I have been able to get a massage, but it was worth the wait. She made sure that I was comfortable and that I got what I wanted out of the experience. The entire facility was beautiful, and the staff at the front desk were very friendly. Would definitely go again!

My husband tried to book us a couples massage for our anniversary and a week before the appointment, received a call to let him know his appointment was accidentally scheduled for only one person so they needed to reschedule it, which he did.Today, with only 2 hours before the appointment, we finally received our e-forms to sign and did so just in time to get a call that one of the therapists wasnt coming into work so they could only give us half of the couples massage (I know, so special and romantic!) so we canceled it after taking a day off work just for this.I obviously cant speak to the quality or lack thereof of the actual massage because weve tried twice and not been able to receive our massage. However, I will not be trying to reschedule any other services here when their scheduling is an absolute disaster.

So I scheduled a couples massage with my fiancé and myself about a month ago 2 weeks later, my person who was to do my massage called in sick so they rescheduled us for today which was 2 weeks after our original scheduled day and called and told me that my person who was supposed to give me my massages called in this morning and stated that they were feeling I’ll n had to reschedule we had to change dates 3 times and still haven’t even been there yet this would have been our first time there I’m furious with this place I will not recommend anybody there. I found one better now, more affordable and they respond to you quickly nicely and make sure they have someone available for you. Massage luxe is never on my list again thanks for nothing

I scheduled a 60 minute deep tissue for my fiancé. He said his therapist smelled like cigarettes which impacted his experience. He did not enjoy the massage and I feel like I wasted my money and his time. I did call to see what could be done to rectify his dissatisfaction. I was not offered a gift card or significant offer. Instead I was told I could pay for another massage which is not going to happen. It’s unfortunate because I’m new to PA and wanted to find a new spa home.

At almost 60 years old Ive never had a massage. My daughter gave me a gift card so I decided to try it. I was hesitant but I found the people at MassageLuXe to be very professional and helpful. The therapist named Joseph did a great job with a deep tissue massage. I felt that my circulation improved, my pain in my lower back was gone. I was unable to turn my head prior to this but after the massage I could turn my head all the way to my shoulder. I also suffer from carpal tunnel , and he was able to massage it to the point where the numbness was gone through the middle of my hand and two fingers and I was able to make a fist which I could not do for several weeks prior to this . It was an absolutely wonderful experience, and I would recommend trying it out for yourself. I know Im going back!

Updated review:I’ve been a member here for a while now and I’ve seen this place change a lot. This time, it’s been my favorite. Joseph is back! Karina at the front desk is SO nice, and inviting.Overall, their customer service is better!Sydney is the best. She will walk you through everything. This place is always clean & everyone is friendly. I always leave saying,“I need to come here more” … 🤷🏽‍♀️🤙🏽

The front desk staff was very helpful and friendly! The massage therapists were very nice, professional and very good! I had Courtney! She was awesome! The atmosphere was very nice too! I also love the extended hours so I have many options for times to go! I will definitely be going back, and recommend this business!

They cancel appointments last minute and can not accommodate schedules as promised when they recruit you for membership. Had three appointments canceled in a row. Evenings and weekends not available for 5-6 weeks out. They will not refund my money on my account.Building/rooms are clean, ambiance is ok. Some therapists are very good, others seem there only for the paycheck and are going through the motions literally.Cant recommend sadly.

I have tried to schedule a couples massage now since the middle of March they’ve canceled it a week before because the person ‘called out’, they had a week to find someone else .Got a call the day before my appointment 4/8 an said they canceled my fiancé appointment an wanted to change the time an it wouldn’t work. They moved another customer to a different time so I could keep our time . Now 3 hrs before our appointment they call an said the person called out an they could reschedule once again for 2-3 weeks away. Was definitely looking forward to this today an a few weeks ago . Very unhappy customer

I had an issue with my account/membership and have been waiting for management to get back to me....have been waiting for a resolution for at least A MONTH! VERY disappointing experience with MassageLuxe and they have hundreds of dollars of mine that I cant get access to.

Got a membership for my husband and I before COVID-19. Things were pretty good. In 2020, they froze our membership for awhile and in May 2021when we tried to get an appointment for couples massage, we scheduled for June And two in July. They canceled all three because two of the masseuses we scheduled with either were fired or quit and they said no openings til August. Today we went to cancel and wanted a refund for what we paid in and were told their corporate wants people to use their hours vs a refund. We had 3 in the bank. We can’t use the 3 hours cause they keep canceling! Poor customer service!’ We will not return!!!

I am extremely pregnant and was looking to unwind just before giving birth, and these ladies were AMAZING! They were so helpful, kind, and accommodating as I needed certain things due to being pregnant. I will absolutely be back❤️

Had an amazing experience!!! I received a facial from Kabrina… and she was absolutely amazing!!! This was my first time ever getting one done. She was very knowledgeable and I’m definitely booking another again! Jocelyn the manager was extremely helpful with getting my account figured out and went above and beyond to make sure I was satisfied!! I highly recommend Massage Luxe!!! Excited for my next appointment :)

BEWARE OF THIS PLACE!I chose this place due to the reviews. What a mistake! The person that did my massage came into the waiting room to get me. Didnt introduce herself. Brought me to a room, told me to put my clothes on the chair and get under the sheet. She left the room and returned about 10 minutes later. She told me to put my face in the face pad. When she began to put the lotion on me, she took it out of the bowl and put it directly on my skin...she did not warm it up beforehand. I jumped because it was so cold...this didnt alert her as she continued to do it for the rest of the time. While she was working on my back, she paused a few times, which puzzled me until I turned over and saw she had airpods on, and was messing with her watch! When it was over, she told me to get dressed and head out. I need to add, that she started at 3:15pm and I was at the reception area by 4:00 on the nose. I paid for a 60 minute session. I was asked by the receptionist if I wanted to leave gratuity, and I said I dont even know who worked on me. She said her name is Greta, would you like to leave gratuity? I said no, it was an awful experience. She said, oh Im sorry..do you want a receipt? I was infuriated. This is the worst place Ive ever been to. Customer service is awful, when I expressed my dissatisfaction, there was nothing from them. I WOULD NEVER SPEND A PENNY THERE AGAIN!!

I came in for an hour deep tissue massage. While the front staff was very friendly, as was the therapist, the “massage” wasn’t the best. I’ve gotten massages every month for the past two years and this was hands down the worst. I never actually had muscles worked, instead the therapist only used trigger point therapy and half the time wasn’t even on a trigger point. I had asked for a focus on my neck and shoulders and the least amount of time was spent there. There are plenty of other places in the area you can great a great massage without the high service price.

Have had a monthly membership at the Lancaster branch since I moved into the Lancaster area 3 years ago. I appreciate a long massage and have requested specific therapists based on their proven ability to give a good massage (my opinion).When staffing turnover affects monthly scheduled appointments and a new CMT must be scheduled, I was encouraged to try other therapists. Some were good...some not so much! It is for this reason that I maintained regular appointments with specific therapist(s).Recently I have experienced a monthly price increase, portion controlling extra services (foot scrub), last minute appointment cancellations, and automatic tips applied to my appointment despite ALWAYS giving cash and never having authorized it. (Full Disclosure: They did correct/reverse the unauthorized charge when brought to their attention).Overall customer service has taken a dip and some business practices appear questionable (assume it was an error). My attempt to book a massage in excess of 1.5 hour for some reason was recently considered problematic despite my long-standing record of seeking longer massages over the last three years and MassageLuXe actively marketing the monthly EPIC package... which includes 2 hour massages.Today I unfortunately cancelled my monthly membership service after I was informed a week ago, and asked for manager follow up, why my previously scheduled concurrent 1.5 hour appointments would not be honored.I have been fortunate enough to identify and maintain good CMTs to justify maintaining my monthly service. Given the turnover in the industry I feel I will need to seek services from a less restrictive provider. My overall ranking is a (4) for the good therapists I have been fortunate to have, overall cleanliness, and atmosphere but not a (5) due to massage duration restrictions, some overall business practices, and lack of appointment availability.

I have had nothing but issuses with this company. The staff is unhelpful. I had a couples massage set up and was informed last minute that they could only do a singles massage because they didnt have the staff and if I wanted to do a couples massage it would have to be moved four weeks. so I made an appointment somewhere else and now Im out the money and no one will call me back about a refund they just denied it... It is the holiday season I am out double the money for having to go somewhere else that would accommodate me and this place is being ridiculous and not accommodating me at all I just want my money back!

This facility is brand new and very well staffed. From the check-in people to my massage therapist I felt welcomed. I really enjoyed my service here and had no problem signing up for a monthly subscription. Would absolutely recommend to anyone. Jose was awesome!

I would not recommend this place based on my previous experience. Yesterday evening my sister, friend, and myself had made appointments at MassageLuxe for three massages. When we arrived we were checked in, filled out forms, and were escorted to the lounge to further fill out what type of massage we were looking to get. They came and escorted my sister, then friend back to their designated rooms. After being able to here them talking in the hall for several minutes that the one massage therapist Andrea was not there(me assuming I would just be getting someone else) they came to get me & asked me to come out to the front to talk where three people told me that unfortunately Andrea called off work so they had no massage therapist for me. This is all AFTER I filled out the paperwork and they took the two other girls in. They were in from out of town and I had arranged for a babysitter being I am a new mom to do this evening out!!! Instead of apologizing they simply said well we tried to call and the number was disconnected which is a complete lie as they sent us THREE confirmation text an hour prior. I’m not upset I didn’t get my massage but how it was handled was completely horrible. They couldn’t own their mistake and just say sorry instead trying to push blame onto us with a lie, that’s the part that is the worse. They did try and comp me a massage but after the interaction with them there is no way I wouldn’t even want to go back and it certainly wouldn’t be the same as I would not have my friend & sister to spend the day with being from out of town.Save yourself the trouble and find a more professional place to go.

The products and membership being pushed in my face right after a massage is the opposite of relaxing. I just wanted to go in to relax and then leave. Not only that, My facial felt rushed. Not worth it.

Feel bad leaving a bad review because Lazarus was great. Very professional, helpful and funny. The check out process is so bad it’s funny. We had a gift card and you might as well have put the barcode in a different language. They have to manually enter everything and then they make you put the gratuities in cash in an envelope. We didn’t have the correct change and it was a hassle. Also, with gratuity it was $290 for a 1-hour couples massage that really was 45 minutes because we started late. All they care about is money…

I rarely ever give reviews but I think I would be doing anyone who needs a deep tissue massage a disservice if I don’t share my experience and with whom I had it with. The front desk was incredibly friendly and the space is clean, relaxing and inviting. The private calm waiting space with all the amenities was a nice touch. When I was greeted by my Massage Therapist Dana. Folks, don’t be fooled by her petite frame... she’s got a strong firm touch. I explained to her my major issues in our consultation. Neck tension stress, shoulder blade inflammation, and just plain old pain in my upper body. That’s what I went there to work on and I was pleasantly surprised that she did exactly that. She did work on other areas that all connected to the initial pain but focused on the source. I’m not sure how long Dana has been a therapist but you can tell she is incredibly versed on anatomy. She worked on trigger points very firm and deep and paid attention to my reactions. She knew when to continue and she knew when to move on. I can honestly say for the first time ever in getting a massage I wasn’t thinking “No not there... ugh... why is he/she massaging there??” Haha. You know we have all been there. She was thorough and knowledgeable. Not that I had a conversation with her about her knowledge. I felt it in her touch. I can’t speak for other therapists because she was my only one but I am beyond satisfied and definitely recommend Dana for deep tissue massages.

My husband and I both had a massage today. I had Sue. She was fabulous! I had a traditional massage, but she found my stress points. My husband had Jose. And he was also just as great as Sue. My husband has more pain problems then I do and Jose did a great job pinpointing them. Everyone was very professional, kind and courteous. We both enjoyed our visit and are looking forward to the next and would definitely recommend giving them a try!

The front desk staff are so helpful! I wanted to book for my mom, sister, and I. They were so kind and patient. They also explained their safety procedures for Covid, and they really are doing their best to keep everyone safe during these times! And I LOVED my service! Definitely worth the visit!

So, they had advertised a special for Black Friday and Cyber Monday which I purchased for my boyfriend and I as a surprise. I called Saturday to set up a couples massage for us and the girl was so sweet and set us up. She requested that we arrive 15 minutes early for paperwork and that if we were not there early it would cut into our time and we would lose our massage time. We got there for our 230 appointment and fill out our paperwork and are taken to the back to wait for our therapists. The girl then comes back and informs us that one of the massage therapists is not coming in because he is sick and thinks he has COVID. However she told us she texted him “where are you man your 230 is here” and he said he wasn’t coming in. So not only did he not call off appropriately, but we were just sitting there waiting for them to take us back. They ask you to be early (which is reasonable) but then their worker just doesn’t show up. So we did not get our massages. I informed the girl when she tried to reschedule us that I can’t just reschedule. We have a 7 month old baby at home that I have to have my mother in law drive an hour to watch for us to be able to come in to get the service. Then my spouse has to also be off work. This was a surprise for my spouse that was ruined. I understand we are in rough times right now but I am just frustrated with the way it was handled. The girl offered us some coupons for “add ons” towards our next massage that I’m not even sure when I can get in. I wouldn’t have purchased the coupons if I knew I wasn’t going to get the service today. I would have went somewhere else. I have been wanting to try this place out and they had a special advertised and I wanted to plan a special day for my spouse before he has surgery next week. I called the customer service line today and left a message and no one has gotten back to me. It just was such a let down and now I’m out money for something I haven’t received. My whole day was just a let down from this experience. We are expected to show up to our appointment but the workers just don’t show up. I found it very unprofessional.

I have been a member since 2019, I always look forward to my visit. Their facility is very clean, quiet and peaceful. I get a monthly swedish massage to help relax and release anxiety. I always request Erika, she is Amazing! I highly recommend Erika and Massage Luxe! Youll be glad you went.

I don’t even know where to begin. I’ve never been so upset with a service in my life and I’m not one to complain. We scheduled 3 appointments for my sister and friend who came to visit from out of town. I received several confirmation calls and a confirmation text an hour before our scheduled service. When we got to the spa, they took my friend and I back to the room. I was then informed that my sister wasn’t getting a massage because one of their therapists called off. I never received a call. They claimed my phone was disconnected but I have received phone calls, texts and voicemails all day. They checked her in and had her go to the lounge to fill out paper work. She then sat there waiting for her therapist before being called back out to the waiting room and told she would not be getting a massage. She is a new mom who was taking the day to herself for the first time and it was completely ruined. They offered to comp her another day but that doesn’t make up for the wasted day away from her baby.I would not recommend this place to anyone! Not once did they apologize, rather tried to place the blame on us.I’m so upset with the whole experience. Don’t plan your day around visiting this spa.I then commented on their Facebook page about my experience. Not only did they not reach out to me about the situation, they removed the comment and blocked me from their Facebook page.

This is the second time my massage wasnt the time I paid for... 2 different therapists. I had a 90 min-there 10 min early all questions answered online prior..taken late and then laid on bed 5 min waiting for her. Finished in one hour and 10 min :( not sure I will go back

Pros: The facility is very clean and the environment is extremely relaxing. You can schedule online. The front desk staff is top notch - they are extremely friendly and helpful. The waiting room is very nice and I like that they have bottled water available.Cons: My first experience was a few months ago when I came for a massage. The massage was average (Ive had many massages). What disappointed me the most was I was pretty sure the (male) masseuse pulled out his phone during the massage. He was awkwardly massaging me with one hand for an extended period of time and then I thought I heard what sounded like fingers on his phone (assuming he was texting) and then put it in his pocket. I was face down so cannot confirm this is what actually happened. I felt so uncomfortable after this. I should have mentioned it to management but didnt want to make a big deal about it.I went back this past weekend for a facial. While not awful, it certainly wasnt great. The technician was pleasant, but my 11am appointment didnt start until almost 11:25pm (but the time she started the treatment, as she was running behind) and ended at 12pm. Somehow my 50 minute treatment was only 35 minutes. It was mediocre at best. I would NEVER pay full price for this service (i had purchased a discounted facial).Bottom line: take your money to a local, more high end spa in the area.

Today I had a 90 minute massage with Joseph. I’m a bit of a challenge in that I can’t lay on my stomach. He was very willing to take advice from me( I’ve had a lot of massages) without being insulted.He worked hard at adapting to my situation.He has a very kind and caring demeanor.I left feeling relaxed and had less pain then when I arrived. As someone who has just started in this industry in the last year, I believe he has a bright future with you! Thanks,Joseph.

Sasha and the staff at the front desk are always amazing and positive. Then there’s Whitney for my massage and he nails it every time! He makes it a relaxed and enjoyable experience every month. Jocelyn has stepped up my brow game and gives great facials as well. My sister and I look forward to our visits every. single. month.

Receptionist Christina attitude was horrible. Her words to me was “she wasn’t going to argue with me”. As a customer service manager I would NEVER tell a customer that. I was told my appointment was at noon & to come in 15 mins early not only do I I Have A WITNESS TO THAT I scheduled my sitter according to that. I was 6 mins late arriving at 12:06 & when I got there I was told my appointment was at 11:45. This is not my 1st massage & I know that you usually come in 15 mins early or so to fill out paperwork. I filled my paper work out online which was sent about a hour or so before my appointment. If I knew my appointment was at 11:45 I would have been told to come in at 11:30. The receptionist that checked me out ( didn’t get her name) told me that Christina was new & schedule me in wrong & didn’t “drop me down” into the right spot. If I knew my appt was at 11:45 & I was going to be more than 15 mins late I would have reschedule. From the time I did get out of my massage it was great but the experience at the front desk was absolutely HORRIBLE making my experience not a pleasant one. Christina would be the reason I will think 3 times about visiting again. SUCH A DISAPPOINTMENT!!!

Had a really great massage here! My therapist for many years retired and I was looking for a new one. Ive found him - Keith was really good. I also really liked the hydromassage table. Ill be going back and I highly recommend them. I havent tried any of their other services yet but Im sure I will in the future.

The place and setup is very lux and friendly but not so much the massage. I left feeling more disappointed than relaxed. I would give it another shot if I had a better massage therapist.UPDATE- I should’ve posted this a few weeks ago. Not long after my first review Luxe contacted me and offered me to come back for a better experience. And it definitely was! The Masseuse went above and beyond expectations. Not only that but the front desk ladies are the sweetest and most accommodating staff I’ve met. I really appreciate their effort into making it a better experience.

Would not go again. Lacking customer service. Got a prenatal massage and the therapist never told me her name. I was not called by my name during my entire visit. Paid for a 90 minute massage with coupon but it started about 15 minutes late and ended almost exactly 60 minutes later. I didnt want to seem persnickety since I was using a coupon anyway so I just let it go. When I went to pay I was told to pay full price 3 times after reminding the receptionist about the coupon. That was even after I mentioned the coupon on the phone when I scheduled my appointment. The massage itself was extremely sub-par. I could get really picky and mention a bunch of different complaints but Ill just go with one. After the massage was over I was very slimy with all the gel and was not offered a towel or anything to wipe off the excess. Its just the little things that could make a huge difference when people are paying good money for comfort and relaxation. In my opinion, avoid chain massage places like Massage Luxe and Hand and Stone. Go to Veranda on Dutch Gold Drive if you want a quality massage and customer service.

I purchased 3 gift certificates during a black Friday promotion in 2020. I gave these as Christmas gifts to three dear friends. They were able to schedule their spa services together. One friend had a massage and two had facials. Everything seemed to go fine until my one friend was checking out following her facial. She was informed that she owed an additional $50.00 above the amount of the gift certificate. When she questioned the charge the staff claimed she had an upgraded facial with more expensive products. To be completely clear, she did NOT request the more expensive service nor was she informed of any additional expense prior to her service. Not knowing what else to do she paid the $50.00. On the drive home she compared her facial with the one the other woman received and there were no differences. I was very upset when I learned about the charge as I gave her the gift certificate so she could have a relaxing break from life. I called LUXE to express my frustration and they claimed that my friend requested the more expensive facial when she scheduled the service. This is absolutely NOT true. This was her first experience with this spa and she scheduled the facial with the clear understanding she had a gift certificate for a specific service. The staff was unwilling to resolve the problem and refund the money. My friend who received the $50.00 charge also called LUXE hoping they would refund the charge. They did not. The only resolution that was offered was for a $50.00 credit to be applied to a massage but she would be required to pay any amount over that. She declined as she had no intention of giving them anymore of her money. Since LUXE is a newer business I would expect customer service to be a priority but clearly that is not the case.*** LUXE reached out to my friend and is refunding the charge. Thank you!

What an incredible place!!!! From the amazing front desk people (Celine and Philicia) who gave us a warm welcome and wonderful customer service to the very best massage therapists (Whitney and Amber) who are true professionals and are all about finding out where your aches and pains are and working on them. We have been to numerous other places, and this is by far our favorite! They have plans and specials to meet your budget!

They advertised an hour massage when it was only 42 minutes from the time the person came into the room and left. The masseuse was good. When I told them my disappointment, they said the massages are only 50 minutes even though they advertise one hour. They tried to get me to become a member otherwise I would need to pay over $100 if I came back for a massage. Trust me, there won’t be a next time!

Not professional at all. Bought my fiancé a gift card and no one wanted to help her. They were not friendly and seemed cold towards her. They had to reschedule her twice. She’s been trying since April to get an appointment. Go somewhere else. Don’t waste your time or money

I had a facial and a massage. Massage was good facial was okay. I purchased some eye cream from the line they carry. When I used the product I had a reaction. I called the next day and was told I could return it. Went in to do the return and then was told I could only exchange for something else. Went back and forth and ended up speaking to the district manager who was very dismissive and not helpful at all. While I will go back only for a massage I will not purchase anything from them for skin care since its obvious they do not stand behind what they sell. Buyer beware.

Massages are good. Facility is very clean. However, you need to plan ahead because they are often completely booked 3 weeks out, which is hard when you have a pressing need. I highly recommend massage therapist Shellie.

I have been a MassageLuxe member for four years. I love their policies and the ability to freeze your membership or even put a hold on for a medical reason. I’ve been to many MassageLuxe’s across the nation and while the therapists have ranged ability- I have never felt unsafe or unclean or in any location.As for the owners of the Lancaster location- I can’t help but notice that they take time to write back to legitimate reviews on this site, which is something rarely done by establishments. This shows the level of engagement and involvement they have with their company- not just as an investment, but as something they truly care about- from the building, to the associates to the customers. I’m impressed.

I definitely recommend MassageLuXe, especially if you want the spa experience without the crazy prices. Ive gotten both a couples massage and a seaweed facial, and both were excellent. The staff are always great and the service is wonderful. And, they have this amazing Hydrobed you have access to with every service. Finally, I highly recommend getting a monthly membership. It includes a facial or massage every month, discounts on products, discounts on add on services, and anytime access to the Hydrobed (Im telling you, its amazing). It is definitely worth it.

The massage therapist started late and ended early, and for my shortened time I got a mediocre massage. Theyll also try and sell you a free membership, which, for the record, isnt free at all, it costs $65 per month. Which reminds me, the listed prices online are only that price if you are a member. Otherwise a listed $65 massage actually costs over $100.So they steal time and money, 0/10, will never patronize again.

Franchise mentality 💯. Honestly don’t like “you are just a Number vibe” I get there. They don’t seem to care if their customers are dissatisfied in the services they receive. I would highly recommend going elsewhere. This is Lancaster County with 100’s of thriving businesses that will welcome you and appreciate your business.

My mom had purchased me a gift certificate for a 60 minute massage for Christmas this year. After I finally found time to use it, I was so excited to relax and have a massage...unfortunately this was not the experience I had. While the facility was nice, and the water massage table was nice at the end, the actual massage was pretty horrible. I told my therapist that I was having a lot of stress in my back and that this I where I would want the massage to be focused, unfortunately this is where he spent the least amount of time. Also, my masseuse would not stop talking the entire time I was there. Even when I tried to give him the hint and ignored him, he just wouldnt stop. It got to the point where he actually drew the outline of a dog park on my back, literally. I was extremely dissatisfied and uncomfortable with my experience and left more stressed than when I got there.

I had a great first experience!! Very clean place and everyone was friendly, welcoming and professional. It was the best massage I’ve ever experienced! I appreciated the full hour massage, which wasn’t cut short like I’ve experienced at other places in the past.

I’ve had chronic pain for over a decade, and with that I’ve seen countless massage therapists, chiropractors, physical therapists, specialists, and surgeons. Sticking to the category of massage, it is easy for me to compare my experience with Matthew. His expertise, knowledge, professionalism, energy, and listening skills gave me the most helpful massage experience of my life. I’m thrilled to have finally found a therapist who will push my body’s limits safely and effectively.

The massages were ok depending on the therapist but DO NOT GIVE THIS FRANCHISE YOUR CARD FOR AUTO BILLING!!!!!!!!!!!!!!! They will continue to bill you after you cancel, even when you jump through all the hoops they tell you you have to. I have been fighting for two months now to get them to stop charging me monthly. I went in and signed the paper they told me to. Not surprisingly an employee lost that paper and i was billed. Then after calling and speaking to a manager and being sent an email form to complete AND having email proof of cancellation im STILL being billed!!!!Do not go here unless you want to be charged for services you dont receive!!

Very relaxing and professional place. I had a massage with Dayna and she was amazing!! I would definitely recommend her and this spa, and the HydroLuxe massage that is included with memberships is amazing.

Hey its Michele Shorb and I just wanted to say how very greatful I am of everyone who worked on the issue I spoke about. They went above n beyond fixing the situation and Im very pleased with how they handled my concerns especially w my learning disability they took time to write things out n explain alot of information and treated me w respect while going through this process. Definitely will be going back .. they even offered discounts for my next few appointments they care about their clients they did everything in their power to fix the problems and for that I am almost speechless also great location 💯 loved my massages too so relaxing please check this place out its totally worth it youll 👀

My massage was great, Terry was awesome. Those stars do not reflect him... I would give Terry five stars.The three stars are for the spa itself. Dont go expecting the add-on that you want. Disappointing....

Was lucky enough to book a same day appointment. First visit to Massageluxe Lancaster, and certainly not my last. The entire experience was so pleasant, from friendly employees to a very welcoming venue the service was awesome. Matt was excellent in addressing my tension spots, and even provided pointers on methods to try in between sessions. Headed back in a few weeks for another go round. Thank you Massageluxe!!

I had a 30 min massage by Sue and it was amazing. Being a massage therapist myself at one time. I have to say her pressure was right on point. She was professional as well. Also I had a fascial ve Jeannie. She did a fabulous job as well. Very professionals took the time to figure out what was best for my skin type. Highly recommend both of these ladies. I will be seeing them again. Susan Frey.

In my opinion you’d be better off at a locally-owned spa. In my opinion horrible ownership, horrible corporate reps and middle managers. All from out of state with an emphasis on profits, not people or service (IMO of course). Plenty of other establishments in the area that should provide a better experience.

5 stars in all aspects of service. Was able to book my appt right away and had great availability. Receptionist who greeting me was very warm and welcoming, assisted me when I was running late for my appt. The facility is clean, bright and has an upscale spa feel. They offer a lounge w beverages and tea. My therapist Whitney was dynamite. He is definetly skilled at massage and made it very comfortable, whereas at other places it sometimes has been a bit akward or nervous. He has a personality that gives off a genuine, healing person who knows alot about the body. Will return for sure

Always a great massage. I have had 5 different massage therapists and each one has done a great job. 👍

The spa was clean and well staffed. I enjoyed my massage very much. I gave it 4 stars due to the multiple signs suggesting what my gratuity amount should be. I always find this off-putting and lacking decorum.

I have had three massages at Massage luxe and they were all with different therapist., but all a totally wonderful experience in their unique style and approach. I love that each therapist has their own techniques and specialty and this allows for the client to choose a therapist depending on what approach and touch they need. I will highly recommend Massage luxe to anyone.

I have visited Massagelux frequently and have had great experiences. Joseph Edwards is very knowledgeable when it comes to finding where the tension stems from and relieving it. He is really skilled and is a wonderful massage therapist.

Very calming and professional atmosphere - my masseuse, Pat, did a very good job with the perfect amount of pressure and paid attention to especially problematic areas. I look forward to returning for my next session!

I am not a person who writes reviews or does social media, but I felt this could be beneficial to people like me. I had my first visit at Massage Luxe Lancaster and it was absolutely wonderful! From my initial call, to my visit today, Jocelyn has been extremely helpful and is very informative. She also has the perfect personality towards her customers...she really cares about your experience there. I am a CNA and have many neck, back & leg issues, so I had a Deep Tissue Massage. I was expecting to have a bigger muscular therapist but to my surprise in walks a very tiny therapist named Dana. Dont let size fool you. Dana is an awesome Deep Tissue Therapist who is really strong and knows her stuff! She alleviated alot of my discomfort and pain! Lastly I experienced what they call dry water/HydroLuxe Massage. Words cant express how I felt, I thought I was in heaven. The intense water shoots from your head to your toes, or you could target specific areas if you need to. I could have stayed there all day! I chose to be an an Elite member and look forward to my future treatments and perks at this heavenly get-a-way!!!

Loved everything about my message here at this location! The staff and my therapist were all very kind! The spa is doing great at keeping us safe during this times! I highly recommend booking an appointment here!

Had a really great massage here! Very upscale atmosphere and the prices were very good. The hydro massage bed is fantastic as well. Will definitely be coming back!

I’ll start with the good. Cute place and the staff is friendly. That’s about it.I went in for a facial. I’ve never had one before but I would think when you go in for a facial you get your face washed, cleansed, hot towel at least. More than I do at home, you know? No. I went in and the “consultation” to make the facial to your skin type is a joke. No recommendations. it wasn’t altered to meet the needs of my skin. it was a basic job. I got lotion on. Then wiped off. I got a little eye massage. Then wiped off. The peel isn’t even a peel. They put it on my skin and then wiped it off with cold rags. Not once did I get any steam or hot rag to open my pores. It was done on the skin I went in with. Which I didn’t even wash this morning thinking I’d get a good cleanse with my facial.After getting done I had a coupon for $45 and somehow the facial ended up being $130. Ridiuclous. I wouldn’t mind paying the much if it was worth it... but it was a basic job my 5 year old could have done. I left with peel still on my neck and my face just feeling sticky.Unfortunately, I would not return to this place.

I had an appointment today and stylist didn’t show up. Disappointed. Would have given 0 stars but one star will do.

Check prices before you commit. Will make tell you incorrect prices until checking out. Poor manager performance on remediating situation (aka none). Facial didn’t even last 50 minutes.

I just received an hour massage from Jose and it was phenomenal! He was friendly, professional and made me feel comfortable. I will recommend to my friends and I will be coming back!

Got a prenatal massage and it was good, just wish they had maternity friendly essential oils so I could get an aromatherapy massage.

Kind staff, professional and skilled therapist, my safety and comfort was prioritized, very clean facility, it was a wonderful massage I hope to go back soon!

Best massage ever! Gretchen was great and really help me with my tight neck and shoulder muscles. So relaxing. Definitely will be back!

Amazing place to get massages. Ask for Arianna.

Beware!!! The signed me up for their membership without my consent and charged me. Now they won’t give me a refund and are telling me I need to sign something to cancel the service I never signed up for. Management/ ownership won’t speak to me.

Matthew is amazing! Neck issues, tension headaches, migraines... call and ask for him, he has done a lot of great things for me. Especially working at a computer all day combined with getting older he has helped me gain on an arthritic neck when I thought I would just need to accept the inevitable. Thank you so much!!

I got a facial 10/10 recommend , I also got a full body and the way the girl was massaging me made me feel sick, I felt like I was gonna puke during my massage so idk .. but loved the facial wouldn’t come back for full body massage only facial

When you first walk in its so beautiful and relaxing, with very friendly staff. The hydro bed is the best part but my massage lady dayna if thats how she spells it left huge bruseies on my lower back that it hurts to even sit. I would not recommend tbis place to my friends to go thru what i have to go tbru now

I had an amazing massage from Sherry. I enjoyed the hydro massage table. I would recommend checking this place out. Definitely going back!

Had scheduled a deep tissue massage, I got a person who rubbed massage lotion on me!! Wow... very dissatisfied

Constantly calling to cancel massage. I was on my way more than once and they called to cancel. Membership not worth it.

Great massage place. Clean, quiet, zen.......ahhhhhh. Olivia gave an amazing muscle loosening massage. Loved the Hydro massage bed....felt amazing after my massage.

So upset at this place ! They charge your credit card even if you cancel your membership! Then give you the runaround about why they can not refund your money . I don’t want another massage I want my money back !!

I did a one-hour massage with Greta, she did an excellent job. Deep tissue pressure was perfect and she was very attentive to my suggestions. Thank you!

I had a massage from Rashell today. Shes amazing and very professional. I feel revived - really worked on the muscles. Body feels mended. I will highly recommend Rashell. Thank you!!!

I was given a gift certificate for Mothers Day,I have been trying to setup an appt since then. I tried scheduling online then I even called a left a message to schedule. No one has returned my call or my online request. Sucks that my family wasted money.

Loved my first time in MassageLuXe that i bought a membership.*updateTheir hydro facial is a must!

I always look forward to my massages here! Very clean and relaxing atmosphere! I really enjoy my massages from Witney. Hes EXCELLENT!

Outstanding service and hygiene, especially under the circumstances. I feel about as safe here as I do in my own home. Keep up the good work, better times ahead.

It was a BIRTHDAY gift from my friend we both went & just Lovedddddd it employees r very pleasant the girl Courtney that did my massage was AMAZING ....definitely will go back

Very relaxed atmosphere. Staff were very helpful & friendly. Loved my massage~ Carey was excellent!

I’ve always loved massageluxe and am super satisfied with the service I have received here in the past! I highly recommend this location if your looking for a relaxing and professional experience!

Unfortunately they canceled day of at 750am on my husband’s birthday. No alternative was offered. So much for a first time visit.

Amazing experience! Massage was top notch. Did try to sell us a monthly membership but low pressure to buy.

My daughter was here today and got a massage from Jenny and she loved it! She is great! I highly recommend this place!

Very friendly staff, clean and quality feel inside. You dont always get the full 60 or 90 minutes like most places, which for the price is why I have to take away a star.

Very relaxing and best massage Ive ever had. Sue is amazing and a free hydro massage is included after.

It’s about unprofessional Customer service , I had an emergency and had to cancel my appointment to reschedule and unfortunately the lady over the phone did not want to solve the problem been having massage for over six months very happy about it, but because of the customer service I had to cancel the services for good.

Whitney is the best deep tissue massager ever. Thanks Whitney.

Please find elsewhere to go for a massage. They lie about everything.

I’m so impressed with this place! They are clean and friendly, and my massage was amazing.

The place was very clean, staff was friendly and the massage was fantastic! Will definitely be going back again.

Overall great experience. Massage was great, friendly staff and location very well kept and clean.

This is the worst massage place in lancaster pa people lie there big time and they robbed me and my wife for 19 hrs and would not refund us are money and there owner is a crooked person

Wonderful place to decompress.

These people are very disrespectful, and rude. The staff is very deceiving and unprofessional. STAY AWAY. There are way better places where you would be treated with respect.

Awesome staff and experienced team, they take good care of your aches and pains

This location was amazing and handled everything with the highest care for safety! I highly recommend to booking an appointment at this location!

Great experience at this spa! Love the friendly staff and very clean environment! Cant wait to visit again!

Keith was amazing...got the knots out of my shoulders. Affordable packages. Definitely going back

Excellent experience! Everything was very clean and very well done. We had a great, relaxing experience.

Nice relaxing place to get a massage or facial. The employees at this location are wonderful.

Had the best massage ever! Definitely Will be returning soon!!

Very professional! I have been very happy with all my experiences at MassageLuXe facilities.

Staff was great! Best massage I have ever had!

Professional and nice atmosphere

Clean, comfortable and professional. Highly recommend for a great massage.

Everyone there is very friendly. I love that thr Hydro is an added bonus

Would be great if the prices were listed online. But the lady I spoke to was super helpful

I have lover every massage and facial I have ever received here . I also , just was hired here, so come see me !!!!

Incredibly relaxing experience! Very professional staff. First class for sure.

Friendly people, clean, modern decor, always get a great massage.

In this stressful time, it was nice to relax and feel totally taken care of. Staff is professional and owner makes sure you are taken care of!

So upset at this place, never recommend it to anybody , very unprofessional , they tell you all kind of lies just to sell their membership . Very poor service .

Loved my experience, super clean and kind staff! Cant wait to return

OMG Just had an incredible massage with Shauna. So relaxing. Will be getting more.

Extremely overpriced for what you get. Also not to be confused with the other Luxe spa in-town.

Great therapist here! I love every massage I get!!

Friendly environment. I was grateful to see the precautions taken for the COVID-19.

This was my first visit, but not my last. Pleasantly surprised with the personel and the services !

Not sure yet. Special said $45 but at checkout I was told $55.... not good customer service which left a bitter taste for me.

Great deep Tissue. Almost seamless intake. Totally going back

Wonderful experience! Nice staff, clean facility. I dig it.

Very professional and will definitely go back again next time I’m in the area

This people treated me like a king... good team work, nice and professional. Thanks

Friendly, helpful staff. Very professional. Joseph is amazing!

Above and beyond service! As a chiropractor I know quality when I receive it. Thank you!!

Sweet

Olivia Musser was awesome! The place was clean.

POOR CUSTOMER SERVICE!!! DO NOT COME HERE!!!STILL HAVE NOT GOT MY MONEY

Do not sign up for a membership at Luxe

Good massage. Staff great! Back again.

Love their professionalism and customer service. Highly recommend!

Wonderful. Best massage Ive ever received.

Nice staff great environment

Amazing, fantastic, best food Ive ever had

Wish there was an easier way to set appointments

I enjoyed my massage It was very relaxing

Clean facility and great staff. Highly recommended

Absolutely worth it.. very friendly and professional

Whenever I’m in town I like to stop in for a massage.

LGBT-friendlyProfessional staff

One of the best places to get a massage!

Very good facials. Helpful staff

👍

TANNER was amazing!!!!!

All around wonderful atmosphere and people!

Best place in Lancaster to get a massage!!

Excellent massage and service top of the line

Nice place. Relaxing atmosphere.

Worst facial of my life.