MassageLuXe

Not a good experience. Bought into a membership that included a 15.00 message. Although i requested deep tissue all i got was glorified rub downs. I canceled the membership a few days before the recuring payment and had two message credits i had paid for. They give you 60 days from last Billing date to use the credits. When i canceled the membership i had a scheduled appt for the following week that they made me cancel and told me i would have to call the morning of the day i wanted a message. This was not in the contract. I tried 5 different time to schedule a message the morning of and of course they never had an opening. Now my credits are expired .Manager does care and they were unwilling to accommodate me in any way. Terrible.. I guess they really need my money.

If I could rate this zero stars I would. They LIE to you about their membership so DO NOT sign up for it. They say you can transfer massages, but fail to tell you that they charge a $20 fee to do so (even when you ask second time, before signing up, to confirm it is easy to transfer a massage and they STILL dont tell you about the fee)!!! Then, when I say I want to cancel my membership and not get charged for the next month, I am told to call on the 1st of the month. I do so, as I set a reminder in my phone to call and cancel, and I am told it is too late that I was already charged for the month of August. I am told that I needed to call the last day of the month!!!!!!! I tried to cancel the membership when I scheduled my last massage and was told to call back on 8/1 because I couldnt cancel before then. Then I am told the manager will call me back by EOD when i am told they wont refund my credit card. It has been a WEEK since, no call. So, I call this morning and then I am basically told too bad, so sad, my front desk girls would never tell anyone that which basically is calling me a liar. Why on earth would I make that up?!?! And then proceeds to tell me that I have to GO IN PERSON or write a CERTIFIED LETTER and send through USPS to cancel. Again, I am told by the manager that my girls would never not tell someone they have to cancel in person. She also refused to refund me for the month of August. Overall, I would warn others DO NOT signup for a membership. Also, do not sign the agreement without reading it front to back, word for word. They DO NOT explain it fully and I am assuming it is because they dont want people to know. I am reporting them to the BBB as this is absurd to me and very unethical. I am sure it has happened to others too.

I scheduled my first visit for a facial in November 2023 and immediately became an Epic Member after this fantastic experience.Their amazing and awesome Aesthetician Alexis, is professional and extremely knowledgable and will guide you with each visit as to what is personally best suited for you. She is an absolute delight to work with and I always look forward to my appointments!I have had three different type of massages; deep tissue, hot stone and swedish with Jamie and she does not disappoint! She is very attentive as to my needs with each visit and always checks with me in advance to see if I am having any issues that may require special attention or not.The front of the house staff members are on point with their product knowledge, polite, professional and easy to work with both in person and on the phone when making appointments. Always smiling and happy to do a great job!This membership is my one indulgence to take care of me and I love it!Thank you Massage LuXe!

I have had a massage twice now, and each time has been very good. I just wish that you would receive a full hour that I paid for not 40 minutes.I understand 5 minutes before and after your session, not 10 minutes.

Ive had many massages before and this was by far the worst ever. Ill mention that the girls up front were very pleasant. The facility itself was nice and clean. My complaint is that I was assigned to a woman massage therapist that was probably 80 plus years old. I selected deep or firm for the level of massage on the paperwork and also verbally told her thats what I would prefer. In no exaggeration, she spent an hour rubbing lotion on my back with zero effort, absolutely no massage took place. Im assuming she is too old to put force into it and Im not really sure why she works there if she cannot perform even the mildest massage.Their policy is to leave within 30 minutes and request somebody else. When youre in the moment and naked on the table, its extremely awkward to ask the therapist to stop what theyre doing and basically tell them that they are doing a terrible job. I also laid there thinking maybe she starts off this way and will eventually begin the massage. And given that youre laying on the table not watching a clock, you have no concept of how long its been.I called the next day because I still was too uncomfortable to say something and risk putting her on the spot but of course nothing was offered as far as a redo massage to make up for it.I also read many other reviews saying the exact same things that I just did, so Im really not sure how and why she works there being that old and unable to do her job.

If you frequent Massage Lux Palm Harbor and you have not experienced a facial with Alexis then you are totally missing out! Alexis is one of the best aestheticians I have ever been to...even as good as some of the best at Safety Harbor Spa...give yourself a treat and book a facial with Alexis! You will not be disappointed ♥️

Alexis has been doing my facials for a year now. She is a skilled aesthetician! There are a variety of facials to choose from. She assesses my skin each time and we decide which facial will be best. I love them all. I have had many facials in my lifetime but Alexis is top notch!

The first massage I got was wonderful and the therapist was very professional. I decided to sign up for a membership because I value massages. Fast forward to my next appointment, the original therapist I had is “no longer with the company” and they failed to inform me. I got a random masseuse this time who was 15 min late to start. She also talked the ENTIRE appointment about how she hates her job, she doesn’t like management there, she got in an argument with another employee who quit, her health and family issues and to top it all off she was telling me about a disturbing animal abuse story. Not relaxing to say the least. She also kept using too much pressure which I told her, but she kept doing it. She also pulled on my neck unexpectedly which I was not okay with. I called to complain and figured I’d try one more massage with a new therapist to see if it was just a strange visit. I will admit I missed my appointment. I forgot.HOWEVER when I called back, the front desk girl kept saying “I just work here” and “what do you want me to do” instead of offering to schedule my next appointment or honestly anything to retain me as a customer. She seemed annoyed that she had to speak to me.I understand missing the appointment is my fault, but if you approach the situation with this level of carelessness, you’re bound to lose every client who ever misses an appointment. Who would come back when you’re treated like an annoyance.I spoke to the manager who was the same way. Just “hello”. Not “hi I’m so and so the manager how can I help?”So weird. Just seems like a bunch of people who hate their jobs if you ask me.I’ll be canceling my membership in person since that’s the only way I can cancel apparently. Wish I had never signed up.Also, if they comment saying they’re sorry for the issue under these bad reviews, I can assure you they couldn’t care less from the conversations I had.

I have had a memberships for many years now. My wife also has one. I have been trying for almost two months to get a massage scheduled and they have cancelled and rescheduled me now 2-3 times in a row. I cant drop my membership because I lose my money that is banked, but I cannot schedule a massage because they keep cancelling on me. This seems predatory as they will still collect the monthly membership fee. Not sure how this is how we treat long term customers.

I would give zero if I could. Know this… if you are asked to sign up for their membership DON’T! They will make it sound great and lie. Then you will see charges on your credit card even after you cancelled. Apparently it’s my bad for believing the girl and not reading the fine print.So shameful:(

Do not get a massage here. The therapist stole cash from my pocket. The sad thing is I purposely put it there to see if she would even think about it. I had exactly 3 5s and 10 1s just so I couldnt lose it and have doubt. She basically stole her tip, the office staff stuck up for her. Please be very cautious when using this massage buisness. Lock your stuff in the car.

Was given a gift card as a wedding present, got called into work last minute and had to cancel my appointment. I explained when I made the appointment I was paying with a gift card but they still wanted to put a card on file… I called an hour before my appointment explaining I got called into work and they said they couldn’t transfer my appointment to a family member or move it to another time. They have tried charging my card 7 times in 20 minutes and I told them I wouldn’t be paying it (I locked my debit card) and was told I won’t be welcome back. I work in the service industry and understand it sucks when client cancel or don’t show up, however emergencies happen. This is the stupidest and craziest policy I’ve heard of…

They were never clear when it came to us signing up for a monthly membership with them. Seems like they sugarcoated it and kept saying “for 15 dollars you can come back”. In fact we asked them a couple times and they never mentioned anything about a monthly membership- obviously a poor marketing strategy that damages customer relationships. So now we were charged with $120 taken out of our account. Called them today and she had the worst attitude saying “I don’t know where the confusion was” as if I didn’t just get manipulated into signing up. It’s sad how usually good companies choose to resolve the issue and apologize for their actions but this company chose to throw the blame on us. It just shows what their values truly are and seem to be just money grabbers. No wonder why they have less than 4 stars.

Had a membership pre-COVID. Their offices were closed for service but continued to take money from my bank account. After over $600 was taken from my account and the office was finally open, I went in to stop them from talking money from me. They had me sign a cancellation form and said they would not refund me but said I had credit for 11 one hour massages. Now trying to get the service that I had paid for, they said that they show my account as cancelled and I forfeit my $600+ and any time that I had already paid for. This business is criminal and should be punished as such!

I wish I read the reviews. I called and even told them about the review they said it was because people did not like “policy”. I did not think much of it , the young lady that booked my appointment mentioned a Groupon without talking about all the catches! Not only until after my massage was their a lot of double talking good cop bad cop . I asked a lot of questions before saying yes . As I thought about I called back. Both were ABHORRENT . Now saying I have to come backIn to sign a cancellation and would not give the owners or next level of escalation. So to the prior reviewer yes indeed BUYERS BEWARE BIGGEST SAM I HAVE EVER SEEN. However Jamie was EXCELLENT

I been going with Alexis in Palm Harbor for 3 years . She is very kind professional and easy to talk to her about what I want . My skin looks much better thanks to her . Thank you Alexis !

All of the massage therapists are great. They have their individual techniques, but Ive always left feeling relaxed and rejuvenated. Highly recommend

I had a facial by Alexis at the Palm Harbor location and it was awesome, she did a great job! She also was kind and professional. I highly recommend her!

Great, clean facility. Cool little quite and peaceful waiting room with water available.The massage was average, but I think that was probably my fault because I struggle to be vocal and let the therapist know what I want. I just felt like she missed some key areas. The hydro-luxe machine was a cool experience. You lye on your back on the machine and jets of warm water run up and down along your body (you do not get wet). They are really pushy about trying to get you to sign a contract with them, so just be prepared to stand strong if you are not interested. This place is pricey and they dont display their prices easily in their brochures, you have to ask for them.

Besides the great price $39 for 60 minutes massage , everyone was very friendly, pleasant., and professional Glade I whent there. Thank you

Horrible customer service .. and I was doible talked in paying upfront for services with no paperwork given to me .. when I tried to cancel I was told I couldn’t. I am calling the better business bureau about this company .. buyer beware !! I also was given the 15.00 pitch as she called it when I tried to cancel .. so disappointed, when I told her I was confused with what she had said, she acted like it was my fault I didn’t understand .. I also called and asked for the managers name and was told they don’t give names over the phone and I wasn’t entitled to that info..Update .. I see I was charged today 2/27/24 for a massage I wanted to cancel .. it funny how I never got any paperwork to sign yet was told I must come in and sign paperwork to cancel after already be charged .. such a scam . I went into this salon 2 weeks ago to cancel and was told there was nothing I could do but wait until after I was charged .. what !! Waiting to hear from the better business bureau.!

I had a massage done by Mary today and she did a wonderful job. The establishment is very clean and the front desk staff is friendly. I will definitely return.

One of the worst establishments I’ve ever seen in my life zero customer service. They screw you over they won’t contact you they won’t help you they won’t give names. It’s ridiculous. They tell you too bad basically and bottom line I purchased a Groupon for a deep tissue massage came in. They put me with a nine year old woman Who could not do the job. She had no strength. They redeemed my Groupon two hours prior to my appointment. They would not reschedule with another person because they said their system won’t allow it to get with Groupon and try to get your refund. Groupon tells you to get an email The merchant to confirm the service was not completed. They don’t have a way of sending an email. I called them back again. They said, call corporate you call corporate no one answers, and no option to speak with anyone. I asked, called them back asked for them to have them call me they said they can’t do that And Groupon. I would not suggest going to this place or purchasing a Groupon at all ever absolutely thieves.lol… their reply is a joke I’ve called that place Four times No help from them at all. So whoever wrote that below, as a response is nothing but a liar as well.

This place is a scam. Never give the correct information & mislead their customers. Staff & especially Manager very rude & argumentative saying I should have read the fine print in the agreement!! It’s Scam for people who trust them for their word. Extremely dissatisfied & disappointed with everything. They deducted monthly & when asked to use those 4 hours that had accumulated, they want more money ?? They should be reported to BBB. I wish there was no stars so I could pick that. People should read the fine print before signing up otherwise will be treated like I was.

This was my first massage experience ever! I got a groupon to take my mom as a gift and I’m so glad I did. My masseuse Vanessa was amazingggg!! Listened to what I wanted for pressure and made adjustments accordingly. Had great conversation with her and am so happy to have met her. I am a person who has a lot of trauma and I was concerned about how I would react to getting a massage but she made me feel so safe and comfortable that I was actually able to relax. Emely the receptionist was so helpful and kind navigating the massage luxe deals for the first time. 100/10 service! Will definitely be returning!

All of the girls at the front desk here are so kind and helpful. I love my massage therapist, with any Massage place its finding the best therapist that fits your needs but Ive found mine! Just ask the girls up front for recommendations on therapist for your style of massage! Also great prices and clean facility!

I came here for a massage on a Groupon for a $35.00 60 min massage with 15 min hydro massage. The massage was so good, i ended up leaving with a monthly membership. You can get 2 massages a month for $60.00. Great deal!

Mike is a God!! Over-the-phone Groupon registration/appointment setting felt a little clunky, but in person the check-in process was seamless.

Massage Luxe has stolen from me. I received a call from them yesterday stating that I missed my appointment. I informed them that my appointment was Friday not Thursday because I work on Thursdays. my appointments are almost always on Friday. the person on the phone had told me that they would reschedule it for today like it was supposed to be. after I received my massage today I found out that they had charged me for yesterdays massage even though I didnt get one. it was their mistake when making my appointment. I am a member of their massage club and I prepay my massages. so when I got done they wanted me to pay for my massage today. they are a bunch of Thieves I will never use them again you shouldnt either they were just a bunch of money hungry people.

Had to cancel because we were in the highest urgency hurricane evacuation zone and they told my partner who is 8 months pregnant that they had a very strict no cancelation policy and had to charge us full price (nothing they could do on their end). After a long conversation they said a $12 discount was the most they could do for us (showing us that they could in fact change the price). You don’t want to get tangled with people like this who don’t seem to comprehend common decency.

Avoid this chain at all costs! Run of the mill massage place that will cheat and scam you into a membership that you can’t get out of. After my groupon i was promised 2 massages for 60 $ membership and that i am free too cancel anytime. This is not true. The membership can only be cancelled after the first billing date. None i spoke w on the phone knew exactly what the membership rules were… and i was told different things depending on which location i called.The two massage Therapists i got were especially bad and didn’t bother to work on the areas that i requested , poor technical skill and attention. I got swedish , not deep tissue. The first LMT complained about everything and the second was also in a bad mood, the flow was all over and her pressure/ effort was absolute bare minimum. Do NOT recommend!

I have been coming to this location since 2019. Everyone here has always been so nice and accommodating. Been seeing Michael for almost this whole time. He is fabulous. My husband uses Ms. Tonya and loves her as well. Keep up the great work Michael and Ms. Tonya and the rest of the staff.Ann Marie and Paul

First time there, but had massage before in different places. Jaime gave me a deep tissue massage this was one of the best massages great pressure, great skills highly recommended. Very clean and friendly staff.

They have a special in Groupon I sent a friend there to have service done she was very impressed and signed up for their monthly special she said it exceeded her expectations

I been a member for a long time and couldn’t ask for a better place to get my massages. Tonya is one of my favorite therapist as so is Michael. The girls upfront are amazing and very helpful. They have strict policies but as long as you follow them you should be good. As most of these negative reviews are from customers that didn’t care to follow their policies and are upset the staff can’t just overrule them.

I have been coming here for about 2 years now and Michael is the best!!! I love deep pressure and he delivers every time!!! He is also very knowledgeable and will explain anything you have questions about! I will never GO ANYWHERE else again. Dont hesitate book your appointment now!

Had a great massage today, really nice therapist and front desk staff.

I purchased a groupon and scheduled an appointment. The day before my appointment my brother passed away suddenly. I flew out the next day for the funeral. Of couse I was not in the mindset to call and reschedule a massage. Who thinks about that when there is a death in the family. They validated my groupon without my permission and told me basically too bad I would have to puchase another groupon since I did not cancel in advance. The manager was very inexperienced in customer service. She would not allow me to speak to her manager. She was very controlling. Do not use this company. They are despicable people with no heart. Just horrible.

Best membership I’ve ever owned! I look forward to my massage every month. I specially love that I don’t have to pay extra for deep tissue. Everyone is so friendly and the lounge area is so relaxing. There’s always someone at the reception to take your call, which makes booking super easy. Mike is my favorite massage therapist. Highly recommend 💆🏽‍♀️

Rashon was a miracle worker during my deep tissue massage!!! She listened to my needs, worked out knots that I cant even believe she found, and the pressure was perfection!! One of my best massages ever!

I came in today thinking I was going to get just another massage. I was incorrect! My entire weekend has been set to chill and ready for action by Destiny. She was by far the perfect match for my relaxation needs today. You would be doing yourself a disservice to come here and not request her as your massage therapist.

Best deal around for massages. paid 115 for 3 massages for my mom by going on groupon and taking advantage of their special for first time customers. after ur first month of the membership you can choose to cancel or keep going with it which i suggest if you get massages often. saved me a ton of money. not sure why there’s so many bad reviews, they explained everything clearly to me so i knew what i was getting into. as long as you pay attention to their policies you won’t have any issues. customer service is great too everyone was very nice and informative

I had a wonderful experience. Violet absolute best! Shes coming fulltime to Palm Harbor ( I hope!) I explained what my physical therapist asked of her, and she did amazing job! My pain is less, range of motion increased. I thank her! Staff very nice. Just lots of noise up front. Very quiet once in treatment areas.

So the girls at the front are so shady. They literally lie to your face to get your money. Keep cutting from the time in away or another. Very rude when you question on what’s going on. Had an appointment for one hr and a half and we did confirm before I got inside and after I am done ( one hour only) I asked her about the half hr left and she said it was a speciality. So what they do is they got people get appointments through Groupon and when they come in they will do every way to let you sign up and then they will steal your money with such an Audacity and be disrespectful to you if you wanna question it. Just don’t go there.

Zero stars// No customer service. Inflexible policies. Do not purchase one of their groupons. They say they text and call you to remind you of appointment. I did not get any calls or texts yet they redeemed the groupon any way. I did call and reschedule but the assistant manager said they did not have a record of this and proceeded not to allow me to reschedule with her. DO NOT GO HERE. MANY OF THE REVIEWS HERE ARE RIGHT ON! It is better that I did not go here. Although I lost the money I paid for this, I can see it could also have been a waste of time as well

Masseuse was great! Front of house staff unfriendly and not welcoming! Had issues regarding rescheduling and cancellation of appt.

I love this place. My massage therapist that I go to is every time is the best in Florida. I signed up for the monthly membership and I don’t regret it one bit.

I have been going here for a few months now. Everything was great until today. I had an appointment for 11am on Saturday, I called to try to get my mom an appointment as well as I was upsold into buying gift cards since my hours were used up and werent rolling over on my membership for 2 weeks. I figured I would gift one to someone to refer them business as I have done in the past. I could not book the appointment with my mom as they wanted a different card on file so I told them I would call back if I wanted to reschedule the appointment, I never changed my original appointment time to 12pm. My time slot was changed on their end, I did not change my appointment time! Wes my masseuse is great! Every time I have been their I have had a great experience until today. As far as front desk goes, I dont appreciate paying for extra massage gift cards that I cant use this week and their nonchalant attitude for their members. I work an insane amount of hours and look forward to my massages when I can squeeze them into my schedule. Very disappointed that they did not offer a solution, just cancelled my appointment and hung up the phone. I find that to be poor customer service if you want to keep member and repeat business.

READ ALL REVIEWS…. THEY ARE NOTORIOUS FOR DOING THE SAME THING OVER AND OVER..Horrible customer service. Sean who I spoke to today , is extremely rude and condescending. I have paid over $500 for massages. I haven’t been In a while and they cancelled my membership and forfeited all of my accrued hours. When I tried to get an explanation , Sean the rude one that answered the phone was not helpful at all. I will be reporting this scam of a company to the BBB and disputing the charge. Stay FAR away from this company. They are scammers. And Sean needs to be fired if that’s the way he speaks to customers. Absolute garbageReported to The BBB…. Everyone should

My facial with Alexis was great, and my massage with Mike was unbelievable! The front desk staff were awesome!

Sad that my Groupon didnt work because it expired . And didnt know if you were there before you cant go again with a Groupon.

I signed up on Dec 8 and knew I had made a mistake immediately. After day one, the customer service was NEVER great. I scheduled a massage but they canceled it days later saying they had no therapist, but then I called them one day later and they said they had a time available for me... at the same time that mine was originally scheduled for. Then I tried to gift an hour to a family member but they claimed they werent able to make ANY changes to my account until after the first billing cycle (Jan 8). But when I called another location to ask the same thing, he said WAS able to process my payment for the next month earlier in order to process that extra hour. My home location had to give him permission to make that payment... even though they claimed they werent able to do anything to my account until the 8th. They run a really shady business and do not adhere or stay true to their spa regulations and policies. I have tried to cancel my membership via phone call (which they stated I could do when I signed up via phone call AND it states it on their website), but they are trying to have me be there in person or send a signed letter. They know I have relocated out of the area, and I dont trust them to actually confirm they ever received such letter. They wont accept a fax, nor an email which would come from the email that I signed up with.... Although, AGAIN, their website policies say it is possible to do so.

Tried a deep tissue massage on Groupon and my hubby and I both loved it! Cashew did a wonderful job, listened to my back pain concerns and adjusted the pressure to make sure it really hits the spot. Def recommend!

Terrible place dont waste your time booking appointments. They will just give them to someone else. Awful experience here highly do not recommend.

Paid for a membership monthly for nearly 2 years. They never called or emailed to remind me to use my sessions that I paid for. But when I couldnt pay the bill for 2 months, they gladly canceled my membership, revoking all of my paid sessions, still with ZERO communication from them. Horrible customer service. Well over $1,000 paid to them and I couldnt even get one massage, because my payments stopped going through. Granted, I failed to call to make an appointment, my life is always chaotic, so I forget about taking care of me. When I finally had some time, I called to find out that all the sessions I paid for no longer exist because they took it upon themselves to close my account. other places that you pay monthly for a service, will give some calls or emails to remind you to use what you are paying for, and will usually send some sort of communication to get you back in before just cancelling you out. This place doesnt care how they get their money, or if they provide a service in exchange for the monies rendered.

So I had tried this place with my husband back in 2019 had very good massage therapists so I decided to buy 2 gift certificates in Dec 2021 for my husband and I again. I also saw Groupon had a great deal for 2 massages, it was almost like 2 for 1. I was at the place buying the gift certificates when I asked the girl working there if Im able to use a Groupon also for another visit. She was like sure as long as its 12 months between each use. Only can be used once a year. I was like great. So back on January 2022 I was ready to make an appointment using the Groupon, the girl was ready to take the groupon info but all they had was one at 1 hour and then 1 an hour later so I did not book it. I called again about a week ago and got the general manager who has now refused to honor my Groupon and was very adamant about it. She was practically forcing me to buy a membership and very rude after I have already purchased it about not honoring them why would any one just purchase something knowing they cant use it? Did the general mgr make a one time exception since already purchased, of course not.. Great customer service lady and great way to keep or get business. You act like the money is coming out of your pockets really??? This location is terrible.

I had an enjoyable experience and a great massage from Marlene at this location. All the staff are friendly and helpful. I would recommend it for a day of relaxation!

Cancelling my membership was the worst experience ever. I was given inaccurate and conflicting information. When I asked for a manager first I was told we are not allowed to disclose that information. Then when Chelsea, the purported manager whose name I was not allowed to know seconds before, came on she contradicted herself twice about the cancellation policy. Then asked for owner and again was told not allowed to disclose that information. I also plan on reporting them to the corporate franchisor and to the BBB. I will make sure everyone I know is aware of the terrible experience I had there.

Bought 2 trips for my parents from groupon looked promising because they had 36k+ reviews 4.5 stars. DONT BE MISLED this place was horrible, my mom went in for Swedish message got a decent person to message for her thats the only reason this isnt a 1 star. My father on the other hand went in for deep tissue and got a 80+ year old woman with arthritis that had no strength in her arms and was winded 90% of the time we asked for another person they denied the request the oil they use doesnt smell nice and just smells like butter. The rooms are small and the beds they use look unwashed and dirty even before we came in. They also forced to pay tip, not ask but FORCE I dont mind paying people for good service but this wasnt that, not at all. Im 100% the reviews on groupon are totally fake because no way both the locations for this chain have under 3 star reviews and groupon has 36k+ with 4.5.

Massage? Terrible. Facial was awesome. Problem? WARNING !!! DECEITFUL PRACTICES!!! Agreed to a facial membership and paid 1st facial up front. Really too far to drive so never took advantage of the 1st member svc, called to cancel,, Said ill pay for the 1 I didnt take but no more. Said I have to come in to cancel or i get charged the next day so I show up 20 min later, say they get calls all day and dont remember me that I called (2ppl in office, neither remembers). Wont let me cancel. Said I have to be charged tmrw THEN drive back and cancel. Dispute charge with credit card, all good and NEVER GOING BACK. So unprofessional to look me dead in the eyes and say I dont remember if I talked to you, we just get so many phone calls in a day. Insert eye roll.

They have the worst customer service and my massage therapist didnt listen to me at all. They canceled my 2nd appointment the day of without even talking to me. I asked for no scalp of facial massage and she did both. I will never go there again, absolutely horrible.

The absolute worst massage and worst I’ve ever been treated by staff in my life. After being a loyal member for over a year, I will never be back. I asked for a deep tissue and was scheduled with someone who gave no more than a lotion rub down. When asked how my service was at the checkout counter, I told them it was not good and was not what I asked to be booked with. They told me “too late, nothing we can do now, you could have ended it early if you weren’t happy”. After telling them I didn’t even know that was an option, they said “well you signed the form acknowledging it.” They claim the forms are reviewed with you when you check in, when they are not, you are handed an iPad and asked to sign things without them explaining everything you are signing and all of the options. They didn’t care how bad the service was, how they did not explain what you are singing, nor did they try to make anything better. You lost a loyal customer because of how this was handled. Don’t waste your time or money going here.

Went on Groupon and got a 1 hour massage plus the 15 minute hydro bed for $33 I have got another massage before this was by far the best massage the counter girls were not pushy about a membership as Ive seen other reviews say that. I walked out of there and immediately purchased another Groupon and will considering membership in the future. I forget the ladys name I think it started with an e she was a Spanish lady absolutely amazing very sweet woman!

My husband and I Went to Palm Harbor on Groupon for a massage. The first massage was great second one wasn’t so great. I felt like the young lady didn’t know what she was doing. My husband did enjoy his massage. When we were explained about sign a membership we were not explained the full details of cancellations etc. when I got around reading it I realized it was $58.88 for both of us. The girl explained like you would get 2 hours free for a membership. They also explain it was easy to cancel the membership by calling and can cancel up to 1 day prior to billing date. My husband and I wasn’t that satisfied with the massage and after reviewing the price we can go elsewhere for less price and a quality massage. Please read contract before signing. Don’t go off of what the young ladies at the front are saying. I definitely would recommend this place to anyone. Ours first mistake was not reading the reviews. Second was then the contract. Stay away!!!

Mary Lee gave me the best massage I have ever had and Estella is amazing too. I’m never disappointed at this facility. I got the membership and thought I would cancel it but there’s no way. These massages are game changers.

3/17/21 UPDATE - I increased my rating from one to four stars. I called them again, and FINALLY, they did offer an online cancellation form. Additionally, I received gift certificates for each of the unused credits I had prior to cancellation (they can be used until September 2021) so that gives me plenty of time to go, if I were to do so. Regarding the staff, everyone I had interaction with was very pleasant. Im glad this situation was finally rectified.Before Covid, I joined with a monthly membership in Jan or Feb of 2020. Shame on me, but I did not read the fine print on the contract. If you miss a month, you do get a credit, so fair enough. That said, Ive been paying $60 a month for over a YEAR now, with many credits built up, that I never use due to not feeling comfortable given Covid. I tried to cancel a couple times, but have always been talked into staying so I can utilize my credits. After spending hundreds of dollars, I finally called to do a firm cancel. I was told that it wasnt possible over the phone. That I either had to go there in person (at which point I expressed my discomfort) or sending a snail mail. I literally havent had stamps for years. I feel totally SCAMMED. As of today, I still pay them $58 a month. I regret ever going there. Im literally at the point Im going to have to cancel a perfectly good credit card so they stop taking my money. So incredibly unhappy. Please spend your money at a reputable place that doesnt screw you over.

Beware of enrolling in their membership club and if you cancel an appointment get it confirmed via text or email. Haley at the Palm Harbor front office professes to have a perfect memory but surprisingly has no recall of canceling an appointment for me on the same day she rescheduled me for the the following Sunday. Her ‘perfect’ memory cost me $68 as I was charged for the appointment I had called to cancel 48 hours ahead of time. No one from corporate retuned my 3 phone calls nor were my 2 phone calls requesting to speak to the manager at the WestChase location returned. Pitiful customer service. Happy to say I have my cancellation in writing.

Just had a massage here today. The establishment is just after your money. I was quoted for $58 for an hour massage over the phone when I called to make the appointment. I was a previous member of another branch but stopped my membership because I lived too far.Today, I got there early for my appointment at 9am. The massage therapist was 20minutes late!!! They said theyll give me a 30 minutes massage for free next time. I talked to giving it to me this time.... Massage therapist was great. But upon check out, they said its $84 plus tip. They have to charge me as a guest... I asked about the membership fee which I was quoted..... Simply put, although they have good massage therapists... They just want your money. Be cautious with this place.

VERY unprofessional and treats their customers awful.We had an appointment set with them and the massage therapist showed up over 30 minutes late. They asked us to reschedule and promised us a 90 massage (extra 30 minutes) to make up for it. We agreed because we didn’t want them to have to reschedule other customers and completely ruin their day. I got a call a few days before our rescheduled appointment and they told me that they couldn’t give us the extra 30 minutes they promised unless we were members (which you have to pay for). They insisted there was nothing they could do for us and that we could call corporate if we wanted. Corporate was no help and they said that all the location are owned independently and they only enforce polices. Today I received a call that they are canceling our appointment and will “no longer service us.”I can guarantee if we paid for the membership we wouldn’t have had our appointment canceled! The young manager, Leslie is very unprofessional and really needs to work on her customer service skills.This was our first and last experience with them!

If I could give 10 stars i would. Front desk was helpful!! No high pressure sales. The massage therapist was AMAZING .. I felt so relaxed I wanted to just hug everyone. I have been so desperate for relief and the brief consultation is standard at any place you go but for the first time I felt HEARD! This place and these people will be part of my monthly budget if its the last thing I do!! I forgot how important it is to take the time to take care of yourself. So thankful I found this place!! Thank you so much Christian!

If I could give a zero I would. Showed up ten minutes early for my appointment- filled everything out online ahead of time and came inside. My appointment was for 6pm. I was approached by a man to come get me for my massage which I thought was odd because I was scheduled for a female when I called. The front desk informed me that they switched it because they didn’t get a preference from me when I called. However if I was told I was being scheduled with a male I would have let them know I was not comfortable with that. The front desk called the manager who said that I would be charged no matter what for their mistake. I asked them to call him back in which he told them to stop calling him because he’s not changing his mind. Absolutely the worst customer service I’ve received from any massageluxe location.

TOTAL SCAMMERS!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Would rate 0 if I could. First and last time client. They booked my appt for the same day I called which was wrong. When I didnt show, they redeemed the Groupons. Manager, Heather @ Palm Harbor, was condescending referring only to their policies. Seems this a common practice as per other reviews. Red flag: requiring voucher # to make appt. They probably figure out the amount spent was too low and decided it was not worth the effort and ran the scheme of booking wrong date on the 50/50 the customer will call to change the appt.They rather send you to deal with Groupon than to do anything for a customer. Terrible company.THEY TOOK THE MONEY AND I RECEIVED NOTHING IN RETURN.

Michael is one of the best parts of my life. He is so medical and has gotten me through nerve and arthritis pain with his magic hands. I love my girls in the front too!

This was my first time to this location & I will definitely be back! Was a tidbit hesitant reading some of the other reviews but I was very impressed! Havent had a massage in almost 3 years & this was one of the best Ive ever had. Tiffany did an amazing job & I will definitely be back to see her.

Great place to get a massage! I asked for a man, and he wasnt disappointing. Front desk staff is friendly and very helpful, and their spa very is clean, and professional. It was so relaxing, I fell asleep.

They lock you into a monthly payment contract & make it very difficult to get out. As soon as you cancel the automatic monthly payment you loose all of your unused hours credited to your account & everyone is rude to you. Dont support this corporate chain with shady contracts. Support a local family owned business.

Was an absolute delight. Staff was friendly and inviting. I knew there would be a sales pitch but it wasn’t aggressive which is always appreciated. My massage therapist, Michael, was BEYOND AWESOME, very highly recommend. I have disc issues and ongoing back and neck pain and he knew exactly how to find the knots and work them out. I went with a deep tissue massage and it had been my first professional massage since being diagnosed in 2014. Coming out of the massage session I felt pain free and very relaxed. Throughly enjoyed and will ask for him every time! Great job all around.

**BUYER BEWARE**This place is the absolute worst!!!! My boyfriend and I purchased a Groupon for a couples massage. (Within the Groupon it tells you “if you you purchased a Groupon within a year, you are not allowed to purchase another Groupon”). I was very well aware of that. However, we called the office DIRECTLY to see if they would be willing to book me an appointment using a Groupon. they confirmed that would NOT be an issue. My boyfriend and I showed up at the appointment and I was told that I could not get a massage because I had to use my Groupon with in the last year, I was also told that they didn’t contact my boyfriend to let him know, I was also told that there were no other massages available. I was also told that my massage was never booked as a couples massage. I wasn’t able to speak with a Manager. The young lady at the front desk wouldn’t even contact the manager. I’ve been to a different location and I’ve never had this problem before. I would never ever recommend this company to anyone. I usually don’t write reviews however, this was the worst customer service I’ve ever received.

VERY pushy receptionists. The massage was average but did not complain because I used a Groupon. After the massage, I was offered a monthly membership. I politely declined and instantly received attitude about my decision and according to the reviews I’m glad I didn’t sign up! I wouldn’t waste your time at this location.

My regular therapist was away so a receptionist recommended me a different therapist and claimed he was great at deep tissue and had a strong pressure like I requested. The massage I got was not deep tissue and I didn’t feel like any of my knots were actually worked out. I delivered the feedback to the front and some to the therapist during the massage and was told there’s nothing they can do and was charged full price and of course I left a 20% tip because I understand the therapist does not have as much experience as my regular guy and has no say on who gets recommended to him personally. Not impressed with this experience and how they handle customer feedback and retention. Reception sometimes comes off as very unprofessional.

Horrible customer service. Refused to book an appointment for me because I had a prior appointment that THEY messed up. Double booked the couples room. I showed up for my appointment and they told me the room was booked. We asked to reschedule and were informed we would still be charged for appointment. Even with their mistake. So today the girl, Jessie told me she couldn’t book an appointment for me and refused to tell me why. I asked for a manager. She advised managers and owners don’t handle problems. You can call corporate! I’ve never been treated so disrespectfully. Terrible business etiquette

Tiffany was absolutely awesome Leslie the manager and Autumn the receptionist was unsympathetic and had very little customer service skills I purchased two Groupons and my significant other could not come due to him being under the weather and not feeling well MassageLuXe still redeem both coupons and did not give a gift certificate for my significant other to use at a later date due to his extenuating circumstances shaking my head I will never ever by here again. But to all those who do request Tiffany she was awesome!

If you cancel you lose any unused sessions. I have over 20 sessions that I will lose if I cancel. You can only give one per month away and still have to pay an additional $20 so if you cant go every month you either have to give up all the sessions youve paid for, cancel and take the loss or keep paying. If you pause it you cant use it. Its ridiculous that you lose the sessions you paid for if you stop paying.

Front desk is unfriendly and the massages are subpar in comparison to other places. The facials are good n this is the only service that’s worth the membership fee.

BUYER BEWAREDeceptive billing practices, unprofessional, and extremely rude staff. Took an hour over the phone to make my first appointment. Kept saying computer issues. Had to put me on hold several times to get answers on how to schedule a first time appointment with a gift card. Girls in front have no idea how to run a professional office and manager is never, ever available to help. The deep tissue massage was ok but FAR from deep tissue. The therapist constantly coughed throughout the session which is very scary that they allow sick employees to continue working during a pandemic. I DO NOT recommend this place. There are millions of other massage places out there that would be happy for business and that do treat people with respect. The only reason I tried this place was because of a Black Friday deal. I will never make that mistake again.

Please do not ever go to Massage Luxe. With out ranting, I’d just like to point out a few items that are customer service related. Massage Luxe is not handicap friendly. They will take other customers before you. They will violate your HIPPA laws and ask personal questions in front of other customers and employees. Please be careful about any financial agreements with them. They took advantage of me today. Took $300.00 from me today. I left in tears, without getting a massage. I was so upset my husband came to drive me home. Please protect your self when doing business here.

Awful and rude customer service from a male with an attitude sitting at the front desk. I came into cancel my membership due to medical issues and was assisted by a rude and condescending male who talked in circles and acted like he knew nothing. When I tried to get his name from other employees, they gave me a corporate phone number and acted like they knew absolutely NOTHING about who worked with them or their names. I couldn’t get a manager’s name, an owner’s name or a store number. They all acted clueless! DON’T WASTE YOUR TIME OR MONEY ON THEIR UNPROFESSIONALISM!!! THERE ARE TOO MANY OTHER OPTIONS!

If I could give this business less than this I would. HORRIBLE customer service and they should be ashamed of how the manager handles appointments, speaks to people and SCAMS customers.. Because we wanted to simply come in an hour later, she wiped the amount off of the gift card I gave my friend as a gift. So yes, no massage and they took the money off of the card as if the service was given!! Horrible business. And there is no way to speak with an owner because they dont deal with clients. Dont waste your time or money.

Dont waste your money here customer service 0/10.

Very shady company. I booked an appointment for my husband and i and the booking agent told me to call at least 2hours before the scheduled time to cancel. I called 7 hours in advance and they still charged me. I had to go to the emergency room the night before so i had to cancel the massage. The agent said she cancelled but they still charged me. They stated i didnt cancel my husbands t appointment. Wyf. Instead of being a place that provides exellent customer service because i would have rescheduled at a later date, they chose not to refund. I will just dispute with my bank

I had Tonya today and she is the best massage therapist that I have ever had. She deserves a 10. She listens to what is hurting and gets in there and fixes it. Thank you Tonya!!

Truly wish there was an option for NO star because thats what this Company is. Never heard of a spa or salon collecting payment (asking for your card) prior to service. Online they advertise $30 than so as you pull up its $48 signs all over & outside the building. I booked an appointment for 6:00 & called at 4:23 to cancel & they wouldnt do so because it was out of their two hour window Furthermore the so called unprofessional Manger Leslie, is rude cant handle customer service and only provides a Corporate number that NEVER answers I can see this place being out of business within the next few Years. Massage Envy is a lot better & certainly more professional. PLEASEEEEE DO NOT WASTE YOUR TIME!!!!

I think i’ve gotten better massages from car accidents— not to mention how terribly rude the staff is. I have never been so uncomfortable around a group of people in my life. Do not waste your money here; terrible service and lackluster product that had me feeling like I slept on a park bench. Do yourself a favor and steer clear

Dont waste your money. Horrible front desk people especially the young girl with long hair and glasses. No customer service etiquette. Wahtever question you ask she always wants to charge you more. I payed for membership and I wanted to transfer mlone of my massages to my husband and she said with an attitude and high pitched voice that he will have to pay more money. Very racist. I am Hispanic and she must have thought I dont have money. What a way to lose customers. I wish there was a body where I can report them for mistreating people and racism. Horrible place!

If could give negative stars, I would. Manager is rude, arrogant and immature. Horrible customer service. I got my introductory massage for $30 only to find out an hour is $85! Thats ridiculous, especially with the massage I received. Not worth it. Essentials Palm Harbor is a couple miles down the road and by far WAY nicer AND better.

Horrible service and subpar massages. They will book an appointment without your knowledge and refuse to cancel or refund your money. Both the palm harbor and west chase locations are absolutely awful do not waste your money.

Deceptive billing practices and policies. Website policies page state you can cancel by email and be able to use the products you paid for an additional 60 days after cancellation. They refused to follow their policies listed on their website and state that they do not need to follow since they are a franchisee-- this disclaimer is Not listed on their website. Go to massage envy- they are straight forward on their policies.

Had a massage at this location today. It was by far the worse and weirdest massage I have ever had. I thought something was wrong with me. I could hardly feel the massage. Not sure if the person I had was a beginner but it was not a good experience.

Deceptive advertising. I purchased a black Friday deal for 10 massages for my wife. The website suggested that they all had to be used by the same person. Im okay with that because I was giving all to my wife. When she went in to use her first massage, she was told she couldnt use anymore because it is one massage per coupon and not per package of coupons. I really hate deceptive and unhonest companies. If they do this to you, dispute it with your credit card company and they will reverse the charge.

This place is beautiful! I felt totally relaxed the second I walked in! They have great deals on massages and the staff is very knowledgeable and polite. My massage therapist was extremely professional and the hydro bed is to die for! This is officially my go to from now on.

I went today for a 1 Hour Facial and 1 Hour Massage. They were both great, but the facial only lasted 45 minutes and the massage only lasted 50 minutes. I re-confirmed they were both supposed to be an Hour and even told the receptionist they werent. Just a pet peeve, dont say its an hour if its not.

My wife and I have monthly memberships here. Its a very nice, clean, an upscale place. Its on the pricey side. But you get what you pay for. And in my opinion youre paying for a massage you obviously want the best. Ive gotten atleast a dozen here, and I would say only one I wasnt happy with.

After a poor first experience at massage luxe in Tampa. I decided to try again in Palm Harbor and it was worse. I paid for a 90 minute massage, we started at 6:10 and ended at 7:15. (???) The therapist gave a good effort which I appreciate but was simply not experienced and there was no flow to the massage whatsoever. It was not relaxing and I couldn’t wait to get up, pay, and leave. From a person that gets regular massage: if you want a quality massage from an experienced therapist go elsewhere. This chain is total amateur hour and I will never be back

We go every month! Excellent

Horrible treatment of customers, 150$ charge for leaving the appointment. Shady scam artists with rude workers. Shouldnt even be able to consider this a business. Con artists

My experience at massage luxe in Palm harbor has been a great experience.I signed up and so far i have had a facial and three massages. Everyone here is so nice and professional. I would like all of you to give them an opportunity to show you, your friends and family the joy of relaxation.

Youll like it here. Its a little slice of paradise because Youll walk out feeling better than when you arrived. Ask for Michaela and experience professional expertise in massage. This woman cares about your health needs and works to help you feel relief from pain or stress. Please give my name as your referral. Im really impressed with her and the establishment.

I had an appointment with a certain massage therapist but it turns out the receptionist booked me when she already had a client. I did not know this until I got there for my appointment which they tried to put me with another therapist which is a nono for me. They said they called but I dont answer unknown numbers. So no massage and I canceled my membership.

Very similar to Massage Envy or Hand and Stone, but more reasonable and no contract needed. The hydro therapy is a nice addition to the services. The massage therapist Shelby was very nice with a gentle touch. I will try them again!

I’m giving one star for the First Lady that I had a massage with , as for second one where I got sciatica and I cancelled membership as well , they kept charging me without explaining that I actually have to physically show up there and sign the cancellation form . I am so mad with their employees that seem not to have the same training bc every person I talked to said different thing . So long story short , would not recommend this place bc they keep taking your money and the knowledge of employees is terrible

My roommate bought me a Groupon for Massage Luxe. I went in for my massage yesterday. Never again. I have fibromyalgia and asked that my massage be light touch and NOT trigger point or deep tissue. Amy was my masseuse and kept pushing her luck and my limits. I lost count of how many times I and said Ow ow ow!. I left there in pain and am in even more pain today. I called to complain and was basically told, Oh well! Not a fan. If you have fibro, stay away from Amy and Massage Luxe!!!

Excellent massage! Will definitely be back!

Great massage. Really listened to what I wanted focused on rather than just doing to usual routine. Had done some work around the house and my back and legs were so so she focused exclusively on those areas per my request. Was one of the more relaxing massages Ive had in a long time.

Awful service! The girls on the phone tell you wrong info...The sloppy therapist Tanya is awful!...Trust me, ve been getting massages for over 20 years and this place is awful also they do less than 50 minutes more like 45 minutes! Dont waste your time or money going here!

Denied a paying customer service due to being 17 1/2 saying they don’t service minors and all the years I’ve gotten massages this has never happened… There are no laws concerning massages in minors. The lady was snarky and said I was free to leave

So I took my boyfriend here for a couples massage over the weekend with really high Hopes he had never had a massage before. I was very disappointed. The girl he got was wearing a glove with her could feel threw the whole thing. It was very distracting. It was also very uncomfortable. He said it actually hurt him due to her not using enough lotian. The friction from the glove burned. She also forgot to do one whole side of his upper body during the massage. I dont know if she got distracted by a second person in the room or what. She also kept kicking the chair loudly many MANY times. Everytime she moved she would kick the rolling chair and it would startle both of us. The girl also didnt introduce herself to him at all we couldnt address her in anyway to state anything. The only reason I gave any stars at all is the girl I had was very sweet and thorough. Im also upset because you are supposed to get 30 free min if you prefer someone and they said they could not honor that due to me having my membership in St. Petersburg the girl at the counter didnt even offer anything really for our ruined couples massage. A great present gone wrong

Was a bit nervous reading some of the reviews yet I had an excellent experience! Had a facial that was amazing and a massage that was simple but effective, you can choose to do add-ins for fancy aromatherapy etc.

If I could give this place 0 stars they would get 0 stars this is literally the worst service Ive ever gotten in my entire life I had to stop the massage before I was even halfway through because it was absolutely miserable and they wouldnt even compensate nothing nothing at all they wont even give me a new therapist nothing so I got charged for an entire hour which by the way is like $60 I had to stop halfway through because I was so miserable And then the customer service is just absolutely terrible Ive literally never been more disgusted in my life by customer service I will never step foot in that place again

Ive had 2 horrible experiences at the front counter of this establishment, the last was yesterday. After the 1st I called back (3 months ago) and asked for the owner to call me and he never did.. I am done with massage luxe

Absolutely horrible experience I had my appointments scheduled for a friend and myself she was coming all the way from north fl and they call me at noon to cancel both of our scheduled appointments without my consent. Absolutely horrible.

Do not sign up for their membership. You will end up regretting it. They are merciless at taking your money.

TERRIBLE CUSTOMER SERVICE 100% DO NOT RECONDMEND!!

My wife and I went there great facial!But the massage was not even close to what we wanted. I think a cat walking on my back would have been a deeper massage.Never to return.

David Shtyrkalo is the best! Make sure to book with him for a professional massage therapist that truly cares about the well being of the client

Better off not buying into their scheme. Rude, unprofessional front desk. Owner is no where to be found to speak with! Called corporate, and they directed me to the owner!!Dont waste your time or money here!

Shirley is a gifted massage therapist. Her knowledge of the muscular and skeletal anatomy is evident as she finds and works on needful sites with strength and accuracy. I will request her by name the next time I seek a therapeutic massage.

Want a therapist that really knows her stuff and can really work out stubborn knots? Go see Tonya, shes the best!

We opted for the couples deep tissue massage. Just what we were looking for! Very friendly clean trained facility. Well worth the visit. We both came out feeling so relaxed!

Massage Luxe is a great spa, I see Tonya. She’s truly amazing. I highly recommend her.

I don’t know why there are so many bad reviews. This place was awesome, and super professional. Violeta is an amazing therapist and I highly recommend this professional.

Melissa did a fantastic job! Prompt, pleasant to be around and I left feeling relaxed and refreshed. Highly recommend her.

RATED 4 🌟Found this as a Groupon special and liked the deal so much I signed up for their club membership. I get either a facial or massage monthly to reduce tension from daily life...

HORRIBLE. RUDE. The front desk manager is so unpolished and rude. When I asked to speak with the owner, she told me that do not take calls. Oh well,, looks like this place will be under in no time with this HORRIBLE customer service.

It might’ve been a four star review just for the environment and the massage therapist but their business model is awful just like planet fitness do you have to come in to cancel They make it extremely difficult to do so they will not email or fax it to you and I just don’t like that they serve their business financial needs before their customers comfort I’ll never use them

Absolutely a disgrace of a company im going to send them a human fecal matter because thats the only thing they deserve...

A beautiful, clean establishment that cares for the clients. I signed up for a monthly massage and receive free use of the HydroLuxe massage bed. Good massage for a fair price.

Michael and Tonya are both professional and excellent therapists .

Kudos to the front desk...always considerate on the phones as well as in store. And I really like my masseuse...always understanding my needs and comfort level!

Amazing!! Wife got a firm swedish and I got a deep tissue. Amy was excellent, definitely look forward to coming again and again!

The worst place ever go somewhere else.took my 3 massages and and said I owed them money. Worst place ever... Good luck

My massage was very relaxing. I had to get out a few kinks in my back. I will be back again. My facial was also fantastic.

Mike did a very good job with my deep tissue massage. I got it on Groupon so it was a good deal.

Bad manegment, and bad service on the front desk, the girl was so rude, and not offering any good help, and when I called for some information how to use my gift card thay gave me wrong info .That was at Palm Harbor location.

Absolutely love my massage.. I encouraged to sign up for the membership its definitely worth it!!

This place is Awesome! Shirley did a great job. I feel like a new woman

Omg!!! I really didn’t want my therapist to stop lol. Overall it was very professional and great 😊

Great place to get a massage! Front desk staff is always friendly and helpful, and their spa is clean, professional and relaxing.

Amazing. Heidi was amazing. First massage in such a long time. Cant wait to go back.

If there was a misunderstanding or a mistake they wouldn’t solve anything until you talk to manager or owner. Wouldn’t recommend don’t waste your money

I really enjoy their membership for massages!

I love the staff and the environment but I have yet to get the deep pressure that I need for my back

Had a very nice seaweed facial and Swedish massage here. Would come back to see both the therapist and the esthetician again.

Marilee did a great job. Enjoyable experience.

Jenna worked through all of my trigger points firmly without hurting me, fantastic.

Everyone from the front desk to the massage therapist to the facial therapist was wonderful

I loved the massage from Dominique. Great deep tissue massage 💘

Loved the staff and massage was amazing I got a deep tissue and I am going back tomorrow

Only go to this place if you want to feel worse when you leave. They dont even deserve one star.

Best message Ive ever gotten! Make sure to ask for Christian, he is AMAZING!

DO NOT GIVE THEM YOUR CREDIT CARD!! SCAM ALERT!

I got my massage as a gift. I had Victoria and she was wonderful.

Great service! Had my first massage by Johnathan. I will be back.

Great place to get get spa treatment with out high prices. Always relaxing trip.

Good place, great massages and facials.

Good massages, very professionell staff!

Really bad, in every way. Poor customer service and bad therapists. I wish I could get my time back...

AMAZING.. my back never felt so good..I will return

Front Desk is so nice!

New and refreshing ! All of my friends go here and love it!

Message was ok kind if felt like the therapist was rushing through it.

Great job well done.

Michaela was awesome, and got a great deal.

Im going to get a job here and turn these reviews around.

The girls are great, very clean and quite.

Horrible customer service. Horrible.

Facial great, 2- massage techs inexperienced.

A really luxurious to experience. They really care about the details.

Great atmosphere and food

Nice people, clean facilities.

Mary Lee is the best !

Very nice and clean place

Great@

Excellent place

Really good service!

TONYA AND KRYSTIAN, SUPERB.

Very relaxing

Very nice place.

Love it

Customer service is awful

Always love the place

Nice therapist

Amy is the best!

Bad business policies.

Michael is the best!

AMAZING

Victoria is amazing

Very friendly!

Feel great..

Great place