Massage Envy

My husband and I always enjoy their massage service. They would take care of your needs by double checking everything first by asking your preferred pressure & body part of your priority before doing their job. They’re all nice. We’d love to go back. 😇

Norma has got to be one of the best masseuse I have ever been to. She gets every ache and pain, by the time you leave, you will feel like a new person. 10/10 I am a repeat customer and she has always performed top service.

Im not one to give reviews, not because I dont want to, just because it takes time and Im usually running around. I just had one of the best massage I ve ever had in a very long time. Ivanna from the Massage Envy on Spring Cypress Rd did such an amazing job, I had to take the time. I suffer from Sciatica and she had me walking straight and feeling light on my feet by the time she was done. Usually, it takes me months to come back. Im already checking my schedule to see when I can come back to specifically see Ivanna. She might just be the only therapist I see going forward. Thank you for doing such an amazing job. See you soon for another session.

I recently had a stretch and massage combo session with Ivanna, and it was fantastic! She really took the time to work out the knots in my neck and shoulders using various techniques, and I felt like she genuinely cared about making me feel better. It was exactly what I needed, and I walked out feeling so much more relaxed. Cant recommend her enough if youre dealing with the same kind of issues!

Im writing this post because I would like to give some feedback on my experience today. I was extremely excited to get a massage today especially because Ive been having lower back problems and even more happy they have prenatal masseuses. Setting up my appointment was easy and they were very informative. My masseuse did a wonderful job but my only suggestion for her would be to know how to speak to people. When she saw my chart she said oh your prenatal which I replied to yes and she continued to say oh I thought you were just puggy I honestly didnt know how to react that I just awkwardly laughed. I would think that as a prenatal expert you would know not to make comments like that to a pregnant woman. She continued to massage me which was great by the way she got the areas I was concerned about but then asked how many months along I was which I replied to 5 months. She then said oh you dont even look it you just look puggy and at this point Im still in shock she continues to call me puggy. I did leave a tip regardless because she did provide a service but I hope she doesnt make other prenatal clients feel insecure about their body like I did today.

Ivanna does a great job of recommending services and adjusting the session to your needs! I love her and she has found a loyal client in me. Yall go check her out!

Id give zero stars if I could! The front desk staff are rude and unprofessional. Avoid this place if you can!!!Both my facial lady and masseur have left (wonder why!), they were both amazing. I hope they are somewhere better off! The problem is the customer service. Id bought a product worth $125 which become faulty after few months (just my luck!). I took it back and was told the manager would contact me with the outcome. 48 hrs later I had to follow up, needing my product, and was told by the same person that nothing can be done as its out of warranty etc.etc. Frustrating as can be, I understand that. Still, I expected some kind of a gesture. What got me was the fact that the supposed manager never bothered to give me a courtesy call and inform me herself, instead using one of her staff to pass on the message. Very unprofessional, showing zero care. Up to this point I still havent met this manager. That is NOT the customer service I expect. I regularly spend LOTS of money on services and products and this is just not good enough. I decided to cancel my membership based on this awful experience. I was given the form to fill out without ANY attempt from the staff to honor and save my membership! Id had two remaining credits and one due in the next few days. One of the credits mysteriously disappeared and no one is able to rectify this for me. Wasted my time and energy trying to get this sorted and got nowhere. What was supposed to be a place of relaxation and positive experience has quickly turned into a nightmare.Also, this was not my first negative experience. Its time to move on.

Yadira and Hazel are my go-tos at this location. So good…!

Be careful if you sign up for a membership. Very strict rules and they charge you extra for any transfer of service you already paid for or to reschedule an appointment. Their priority is not service it’s taking your money. Hit or miss on getting a good treatment. Buyer beware.

Rude and unprofessional staff . Their priority is not to provide service they just charge extra every month without letting you know . Even when i told them to cancel my membership they start making stories like I can’t do this before one year bla bla. Instead of massage anvy i highly recommend “THE JOINT THERAPIST”. they don’t bother you like massage envy they do their best.

I have been coming to this location of Massage Envy since 2015. This is by far the best location. Ivana is a wonderful masseuse and Lorelim is an Amazon esthetician. I highly recommend them!

I have always had awesome experiences here! Super relaxing, very clean, professional staff!

I canceled my membership as it was NOT a welcoming experiences. I was transferred to this location from the Eldridge location when they closed. I even lost 1.5 hours of prepaid sessions. The rude phone staff said they sent me an email as it pertains to my membership credit ending date. I never recieved any emails. I also notified her that I recorded her unprofessional tone in the way she spoke to me. This explains the high turnover. This is not a business for folks on the phone who cannot deal with diversity....obviously training is needed. Good luck

Really enjoyed my massage therapists! I had several massages from Ms. Jackie and Mr. Martin, both were fantastic!!I give this place 4 stars because The front desk staff was okay..every time I went in there they seemed to not really be prepared and there was always a new face so maybe this was lack of training.

This place has deceptive practices and will mislead you. I took my mom here to be pampered for the day and I was locked into a one year commitment. A new employee by the name of Savannah, lied to me and my mother in order to lock us into a one year contract by claiming I could sign up for the monthly package to get a lower price and that I could cancel it the following month if I wanted to do so. They refused to close the account and Savannah claimed to have explained the conditions, so I had to dispute the charges with my bank and file a consumer complaint with the Texas Attorney Generals Office and the FTC.

I purchased massage treatments for my wife, and it was great. She said that she was sore and was very red on her shoulder but she noted that it felt great during. I paid for another massage for a family member and received that massage for free so I was ecstatic about that. It was a Mothers Day gift and overall my wife was pleased with the massage and experience as a whole, and I loved the pricing all for under $500. I was expecting to spend a lot more. The place was noted as being clean and professional. Laura I think was the CSR I spoke with she was great.

The first time I went was for a massage. It was ok but the lady who did it had zero personality borderline rude so it was uncomfortable. A couple months later, I went for a facial. It was the worst facial I ever had- no extractions. She just kept applying and removing products off my face. I went recently for a chemical peel. Im yet to see facial peeling. I was told that was a light peel, then I will need to come back for one a little stronger in about 3 weeks time, and so on to lead up to a good peel to see results. This shows Im being taken advantage of. Ive had peels before and didnt have to spend so much much nir waste so much time to get results from a chemical peel.

I have really enjoyed the times I’ve gotten a massage here! If you enjoy medium to firm pressure I would definitely recommend asking for “Kelly”. Had an hour and a half session with her and the massage felt amazing. Front staff is also super friendly.

Massage was good. Now that I know what a medium pressure is, I can bump up to a firm muscle massage....the lady was very professional and did a great job. I didnt particularly like being asked to upgrade to a membership but I get it its business. Outside of that, Id definitely recommend.

On yesterday I went in for a massage and it was horrible!! It wasn’t deep tissue at all but the therapist was very nice and I enjoy a conversation with her. However, I called today to speak with the manager in regards to cancelling my membership that was established yesterday. Diana who I spoke with said if I cancelled they will take the money I paid for the service plus an additional $20 because of the discount they gave me. How sad!! How pathetic!!! I wasn’t satisfied with the service but you take my money and don’t even offer to try to fix the situation!! Just disgusting and a lack of customer service skills ... Whoever trained Diana needs to be fired!! Massage envy has a name and is a major brand but that’s it!! Nothing special about it and always provide poor quality service

Destiny was absolutely amazing. She was knowledgeable, and extremely personable. It was one of the best facials I have had in a long time! I recommend her hands down. I was also able to make a same day 90 min appointment on the weekend, which is super accommodating !

I would not recommend this location. I had a mediocre facial today with Heike & left with layers of product caked on my face. She took her mask off a few times during my facial & also had her nose out of her mask most of the appointment. I could feel her breathing on my face very steadily for the last 15 minutes or so. I also felt she was very condescending & I didnt ask for or appreciate the dietary advice at the end of my session. Definitely took away from the relaxation aspect. When I was paying I was asked how my services were today. I said that my massage was good, but that I wouldnt ever book a facial with Heike again. Instead of asking me why or what the issue may have been, the front desk person simply said ok. Ive also had my appointment times switched twice at this location without me being informed. Ive been a member for at least 7 years, and that has never happened at any other location. Needless to say Id rather drive farther or possibly cancel my membership than return to this location.

Hazel White is an exceptional massage therapist.

This has got to be the worst customer service in history. Never received a reminder call or text for my appointment towards late May. Then I was called 25 minutes into my “appointment” time asking if I’m coming. Hmm...by the time I get in my car and drive that way the hour will be up. Maybe this call would have been better conducted prior. Apparently they can’t give me a reminder call before the appointment anymore but can call me half way into it...ok. Then they tell me I am going to be penalized for not showing up. Great. Then they call me to tell me the same therapist has an open time slot later the same day about 3. She books it then calls me back an hour or more later to tell me that the therapist now has to leave and I am being cancelled on. Where is my compensation for this? It’s not a one way road- you ding me if I cancel, but the customer is at the short end of the stick if your therapist cancels same day. And I can tell you that this has happened multiple times in the 12+ years that I’ve been a member. Asked front desk staff (Kathleen) multiple times for their manager to contact me. In the course of five plus weeks and never heard from them- no voicemail, nothing. Was there last week and advised it must have slipped her mind- yes I am sure it did as she probably didn’t even want to get in trouble nor does she have the slightest customer service training. Where do you hire these individuals from?My recommendation is dont go here. Worst service ever after being a member before this location even opened. My membership originated at another location before Gleannloch even opened their doors. Cancelled my membership after being a paying member for over 12+ years. That should tell you something.Hey ME Corporate- if you are reading this or reading my email sent to guest relationsplease see other reviews mentioning the same people in Yelp that there are issues with. Multiple people complaining about the same people is = to problems with the way your business is being run. Take it as a hint there is something wrong. When you have customers that have been paying this long leaving, you’ve got issues.

Ms. Ellen is a awesome therapist . She took take of my neck very well . Thank you. Great job as always.

I have been a member of Massage Envy for quite some time now. The quality of customer service and care has declined tremendously for the last two years now. More so for the last 8 months. It has been extremely difficulty to find the right fit of therapist that actually cares about their client. What made me write this rating today was due to such lack of customer service, and I should say lack of manners, as well, when dealing with the front desk associates. I received a message today reminding me of my appointment. First off, the appointment was only for 60 minutes and I expressed my need of a 90 minute service. Did not receive a call up until today, just to be reminded that I have an appointment tomorrow. I was rushed over the phone and was told, “So do you want to cancel your appointment? Okay cancelled. Is there anything else?” I responded, “Aren’t you going to reschedule me?” Associate Anita, “I am extremely busy and I am the only one here, so no.” I realized that it will be a waste of time to allow myself to get angry, so I hung up the phone. This is not the first time or the second, or third time this has happened to me.I will be canceling my membership. I am at a lost for words.

I love Massage Envy but this was my first time at this location and it was a really bad experience. The lady they gave me was about 350 pounds, and I have no problem with that because Im not a skinny chick either, but during the back massage she rested her belly on my head. She also fell asleep twice and whenever she had to reach over me shed lay on me. It was horrible.

Usually my go to spa for the past three years or so, but everyone keeps leaving staff wise its hard to get a regular appt with a therapist you know, I schedule a month out and have been phoned twice to tell me the therapist are leaving or out now. They seem to not answer the phone very promptly and you go to voicemail a lot. I am switching over to Tomball Massage Envy in the hope for better service and more reliable therapist and hope they can get at least there therapist to stay around.

Im new to massage envy as of March 29th. I purchased a 6-month membership for myself and my granddaughter.So on April 29th my granddaughter went in for her first massage and she was charged $55 plus an $8 tip.The membership fee was due to be charged on my credit card on May 1st (2 days later) but they still charged an additional charge.Therefore, I called them and was told that Anita did not realize that they charge would occur in 2 days, which my granddaughter vehemently disputes that.They apologized and stated they would credit my card immediately.A couple days later I checked and sure enough I noticed a pending credit in the amount of $65.Well I didnt check my credit card until today AND guess WHAT, the creditwas reversed and there are now 2 charges on my credit card - one $55+$8 , April 29 AND another. - $65, May 1.This kind of deception will NOT be tolerated. If I have to get an attorney to break this contract, I WILL!!!My regret is not reading your reviews prior to going to ME Gleanlocke!!STOP going there people. If youve not had a bad experience yet, its just a matter of time!!!

If you want the best facial of your life go see Heike! She is very knowledgeable, friendly and thorough. I highly recommend the 90 min session and just TRY not to fall asleep because she will relax you into a coma! Lol in fact if she ever leaves I will cancel my membership and follow her wherever she goes! 🥰 ***UPDATED REVIEW*** my original 5 star review was only for the aesthetician Heike NOT Massage Envy! Heike was the ONLY reason I went to Massage Envy but unfortunately in their infinite wisdom they let her go under what I view as a very shady and underhanded act. As a result of their questionable business practices, after being a member for over 15 years I will be canceling my membership.

I have been coming to this location for a couple of years now and I must say everyone has been so great! Catherine has gone above my expectations to call me when a product (PCA Nutriant toner) was in that I was waiting for! She also recommend Kelly for massage and I am addicted! Kelly seriously knows how to massage! My Esthetician has also been so knowledgeable and caring. I would definitely recommend this location if your looking for therapist and staff that you will have a long term relationship with! Thank you all!!!

I book an appointment three days in advance and the day of my appointment I call earlier to see if they could see me earlier that day and they say no because they were booked, so I kept my appointment for 8:30pm and when I got there there were no body to give massages because they send her home early and I wasnt even in the schedule for that night they couldnt find my name or my phone number. So many different people working there a lot of girls that dont know what they doing. worst place ever

I used to be a member at this location, was a member for nearly 18 months, however, my credit card was compromised and while I waited for my new card. I went in and paid cash for my visit. Was harassed on my last visit three times for leave a tip and this was the last straw. I do not like to be bugged into leaving a tip. So I cancelled. In Jan 2015, I was hurt in a significant accident, spent weeks in the hospital and months in recovery out of town. Only to come home to collection notices for a membership I CANCELLED! I am quite disappointed as I cancelled my membership and up to that point I was mostly satisfied, with the exception of the tips be coerced.

I booked an appointment for my wife who hasnt been in over a year and I wasnt told anything about a previous member charge. She was charged $95 for a massage. Ridiculous!! When I asked about it all I got was our prices have changed at the beginning of the year but they couldnt tell me what they had changed from.However, I called and spoke to the manager Trea..( hope spelled correctly) and she was fabulous! She made everything right ! I will honestly say I wasnt looking for anything special just to have my wife taken care of but Trea went above and beyond! Thank you to her

Laura was excellent! The staff was friendly, accomodating and professional!! Laura got kinks out I didnt even know I had! Im from California but when I return, Ill be getting a membership!back

I took my daughter to get a massage she said she felt very relaxed and she really loved her massage. As for me well my experience wasnt to good because i sat on a little ottoman and had to lean my back on the wall which i was very uncomfortable for a whole ONE HOUR and it made my back hurt.... but im glad to see my daughter relaxed on her massage. The reason why we came to massage envy its because i seen it in undercover boss so looking for a place to be stress free decided to give it a try! I must say tho I highly recomend tho for yall to have an extra confy chair for when the parents bring there kids in. But other then that we had a great experience at this location very friendly.Front experience was great we felt very welcome in the environment.

I usually get appointments whenever I need it and my massages has been great!! No complaints thus far

Hi my name is Kitty and I stopped at your location on the 12th and unfortunate, I was not happy with the Front Desk Staff this blonde young lady. I have a good friend who is my Esthetician and works there. I decided to suprise her and treat lunch and also there to purchase a good product for my face and plus give her a little commission. I dont appreciate how the lunch was handled but that is besides the point, why I am so upset is the blonde young lady at this Front Desk. I questioned a price on a product in the meantime thinking Rene would be paged to come out and assist me. Instead this girl walked over to the products and started educating me her way on one product and what my concerns were and than she goes into that is good for you and you need a moisturizer, sunblock and this is what I use on this and that product. I was not aware of this person not an Esthetician, and I did mention to her to please see to it that this purchase goes to Rene.As I left I did see the lunch bought still on counter and I felt the commission was not going to Rene. As I was in the parking lot, I texted to Rene her lunch was there and what products I bought. Guess what this Receptionist sold me incorrect products. Now what if I would of went home and had some an allergic reaction, how would your business feel about that? Rene did ask for me to come back and sold me the correct products and a few good skincare techniques and I left pleased. Now whether or not I return back to this place who knows, I was hoping to, but its bad business when a Front Desk Employee takes over an Esthecians job- why are they not practicing skin care? Instead of this blonde young girl giving advice, she should of immediately said, one moment let me see if Rene is not busy and I will have her come out and assist you! Maybe you need to be more specific of whose job title ar and not give any advice on products that cause a reaction of corrective skincare.FromA very disappointed potential customer!

Just called to make an appointment and they told that my last payment didnt go through because I changed my card, they told me that I couldnt use my already paid massages until I updated the payment with the store where I went thr first time, so I called them to update my payment and they did. But when I called back they said that even though my payment was updated they wouldnt make the appointment for me (without any reason)

This was a good place, but lately everyone is leaving and they cancel your scheduled massages on a regular basis. I cancel my membership and went elsewhere. They clearly have owner/management issues.

Best massage and facial. Friendly helpful knowledgeable employees. Really good products. Got hole body massage. The massage therapist technique was very effective for relieving the back and neck pain I had.

Everytime I come here for a massage, Im never let down on service and the performance of my therapist! Absolutely 💯 love this place!

Monica is down to earth and makes you feel at ease. She focuses on what you need to make your massage an amazing experience. I definitely recommend her.

Sonya is as disrespectful as they come. I don’t know who died and made you queen but being a receptionist at a spa doesn’t mean that you run the whole show. Humble yourself and watch how you talk to someone. Awful customer service

Massage Envy (this location in particular) is one of the most corrupt enterprise. I wanted to cancel the service and they just dont let you do it.I called by phone to Cancel and they want me to come to the location to cancel.So I went to the location and filled out the forms and one month later they still did not cancel and charged me. So I asked whats going on - they say I need to fill out a PDF form and e-mail it to them.Just Corrupt Corrupt - extremely Corrupt

My wife and I had a couples massage on Friday and both of the therapists were friendly and good...no complaints....we both have the membership and in all honesty, have had no issues with them canceling anything on us...my complaint is: we dropped something on the floor and had to get down on it and look.....wellllllllll surprise...it was very dirty, dust bunnies everywhere, trash behind one of the tables that was in the room...bottom line, it was a complete turn off....not sure how often or who does the cleaning, butttttttttt you would think that this kind of establishment, would put an emphasis on cleanliness...I don’t want to be pampered in filth nor do other people I would presume.....pay attention to the details would be my suggestion

Love this place. We purchased a membership and try to go monthly or at least every 6 weeks. Everyone is wonderful.

Love this location!!! Attentive staff, very clean rooms, and well trained masseuses that are always spot on with which muscles we need to focus on each time I go.

Ask for Claire. She gives great massages. I would stay away from their chemical peels, though, if you have sensitive skin.

Attentive, gracious, helpful. I left feeling so much more relaxed.

Great experience at this location! So professional and they implement COVID safety. Thank you Massage Envy!

Claire is an exceptional therapist, whom I think deserves recognition for the great job she does.

The atmosphere is so relaxing and they make sure youre in a zone to be able to enjoy your services. #zen

Do NOT go. Horrible customer service, tried to reschedule an appointment and was treated with an unprofessional and very rude attitude. I would only go back if my life depended on it.

Great atmosphere, very nice massage. Loved the heated massage table.

Hit or miss on the massage therapist you get being good or bad.... when they are good they are great.... and the bad ones hurt you or waste your time

Good service... watch out... they will try to sell you additional sessions as soon as current one is complete.

The best customer service you are going to find for massage and facials. My wife and I love their services.

Always get a great massage. Jackie is the best.

Horrible customer service! Ridiculous - way too many other massage places in the area to put up with this place

Great service, great massages...just had a facial as well.... wonderful

Very professional experience super relaxing atmosphere and reasonably priced.

Never answers the phone. I dont want to leave a message. I need answers now so I know if I need to go somewhere else. Have tried off and on for three days now. Finally went to hand and stone

The atmosphere is relaxing and calm, and the rooms are comfortable.

Great people. Great message.

Always a good experience.

Kelly Marie is amazing! Very good at her job!

Nice and cozy, staff make you feel comfortable and very relaxing.

Love love love this location! Robert is the best masseuse in town!!!

Love it! I go here all of the time! Clean establishment and professional staff!

Easy peasy and now they get to squeeze...the stress out of me!!

Great massage with Elizabeth. Especially the neck area!

Professional services, very relaxing. Felt very comfortable

One of the BEST Massage Envys in Houston!

Ty is awesome! Wonderful and welcoming staff.

Norma & Lois were wonderful!

Christy does an awesome facial service.

Great staff. Chaz is my favorite!

TEXASSTRONG TIER1UNIVIRSITY HOSPITALITY and ETHICAL HUMAN BEINGS!

Man do I want a refund.

I always leave happy and relaxed!

Amazing staff Bernadette was a sweetheart

Great facial and massage.

Hit and miss with the quality of massages.

Great people

Peaceful great service.

Friendly and good massage.

My wife went there.

Miss getting my chemical peela

Great customer service!

Awesome and Friendly staff!!

Nicole is great!

Professional and courteous!

Great very relaxing

Quite clean and attentive

Great

Monica was great!!!!

Great facial

Friendly and professional.

Very friendly

Great massages

Excellent!!

Needed that massage