Played here 2 times. Both times I had a great time. Course was in great shape. Couple quirky holes but fun. If you are looking to play I would highly recommend. Friendly staff and the food at the clubhouse which was lasagna was pretty good. All around 5 stars. I will play this course again.
This place is beautiful. The views are gorgeous. The food is fabulous (if a bit pricey, but its a resort, so thats to be expected). The staff is beyond friendly and helpful. The only thing keeping this resort from getting a five star rating from me is the toilet paper. Hear me out. Its cheap toilet paper that disintegrates when it comes into contact with fluids. It disintegrates while being used, if you get my drift. Obviously, a man handles this aspect of resort management. A woman would never choose this toilet paper, given how we use it.
Spent a long weekend at Alderbrook and had a blast! The property is beautiful, the rooms were clean, and we had a great time. Evenings were spent around the outdoor fire pit roasting smores, and mornings were out walking the beach during low tide. Highlight was definitely doing the 90min hood cannel boat cruise on Lady Alderbrook. Looking forward to coming back soon!
This is such a beautiful resort. The location is amazing. The rooms are comfortable and the soaking tubs are amazing. Staff are friendly and professional. The food is delicious. Chef is even willing to make accommodations for those with dietary restrictions. The oyster are fresh and the desserts are yummy.
Beautiful resort with wonderful amenities located on the hood canal. We loved the pool/hot tub, the little events they had on site such as beer/wine tasting, resident cats, camp fire and more.One big challenge which was not resolved was the location of our cottage. It was never quiet or private as there were workers (staff as well as maintenance), neighbors partying late or who had dogs and then the parking lot which peered right into our rooms.If you have a baby or little one with you be prepared to have them awakened or startled. Particularly number 11. Hope to have a better stay next time.
Gorgeous spot on the Hood Canal with a fine-dining restaurant that is worth the splurge. Great getaway from Seattle for this family with a young child. The beautiful hiking trails, pool, beach, dock, and resident cats gave us plenty to do without needing to leave the property. I just wish that the Patio restaurant had healthier fare.
Amazing spa. Got an aloe wrap and it was well worth what i paid for it. Beautiful property on the water with beach view. Very relaxing dry and wet saunas available with every spa purchase. Such friendly staff, it was the relaxation i needed. I will be back to rent their cottages with my family.
We went to enjoy appetizers and drinks after a day of boating on Hood Canal. Gorgeous views and amazing food! The wait staff is always so attentive!
Alderwood is an older resort. It was built during a time when people were smaller. The nostalgic architecture is amazing! Natural and man-made sound is used to create privacy in every nook and cranny.From the Forrest to the dock are paths to explore. There are balconies with chairs or lounge chairs on the lawn to enjoy the fresh air any time of the day.The employees are full of smiles and go over the top to serve. They spend time to listen and are quick to resolve any inconsistencies.Then theres the resort style food, bar service, gift shop, lots of parking, and handicap accommodation!My goodness! So many nicely designed considerations for the guests. Just come, give up your everyday stresses, and restore your bones by the water!
Alderbrook is beautiful! Every staff member was helpful and attentive (especially in the restaurant). The amenities are great and the hiking trails across the street are such an amazing experience. The lobby is a great spot to relax. Only one complaint. The free coffee in the lobby is supposed to be there until 10:00 am. We showed up before 10 and the barista said he poured it out!
We moved to Olympia 3 years ago to be closer to our Grandchildren and had heard about Alderbrook, so we made a day trip there. The resort is spectacular. It is located on the water and has a great view of the Olympic Mountains. The buildings are beautiful and there are a ton of activities for all ages. The lodging is expensive, but the food and drinks seemed reasonable. We have a significant wedding anniversary approaching in a few months and plan on staying there for it.
I was only there for one night, so I knew I wasnt going to be able to take advantage of most of the amenities. I just wanted a nice room and good service. The room was quite dirty - to the point I didnt want to walk around barefoot. It would be inexcusable at any price point, but at $325 I was particularly disappointed. I was prepared to be honest about my experience at checkout, but no one asked. I responded to the survey a few days later, but no one ever reached out. This felt consistent with the service I experienced - theyd give the spiel and go through the motions, but thats it.
Wonderful resort for “getting away from it all”. Great place to sit around and enjoy the scenery or do nothing. We were there a bit early for the summer season so staffing was slightly lacking and numerous other dining options were not yet open.
Everything was great we came for the fireworks besides a black SUV that was driving through the lodge. I don’t understand why were there was so many people walking everywhere. He backed up and hit my son, and I tried to tell him that he hit my son he rolled up the window. I tried to talk to, the people at the front desk they were ignoring me. I found two blonde ladies walking that worked there. They ignored me and laughed at me. I think it’s horrible. What happened and nobody would help me we planned on staying, but we will never be back everyone was so rude to us and wouldn’t help us.
Great hikes right across the hiway. Clean and quiet. Terribly overpriced, especially the restaurant. We paid $5.00 PER oyster for a dozen! The menu was deceptive in quoting the price. Beware! They are apparently the only game in town, so can get away with whatever they want. It is a beautiful location, but take an extra suitcase full of money!
Ive been coming to Alderbrook annually, off and on, for 20+ years. A work conference is held there without fail because of the quality of this resort. Weve really outgrown the facility but are willing to change things up to make our growing numbers work, here. Unlike many places, this resort is constantly maintaining and upgrading its facilities. The location is great with beautiful views, and a family friendly lodge atmosphere where you can relax and de-stress. Definitely worth consideration. I know Ill be back.
Only came for dinner, so cannot speak to the accommodations, but if theyre anything like the hotel and restaurant I will definitely return! Came for a business dinner and I wish it would have been daytime in Spring because you could tell it would have been STUNNING 😍 Great food and wine, definitely recommend for dinner. For sure an adult vibe
Normally, when I go to Alderbrook, they provide excellent service and comforts worthy of the high price. Unfortunately, my most recent visit was awful. A friend and I attended an event at the resort and decided to stay the night. The listed amenities were influential in our decision; a hot tub, sauna, steam room, and pool sound like a great ending to our evening to relax before bed. The hot tub was cold, and in repair, the steam room didnt work and smelled like mold. There was no improvement the next day.The event we attended, although it was nice, did not clearly state the FULL price up front, and was not a value at $150/per person. The wine pairing came from the bar and didnt help keep us warm while outside in February.I will not return to this place until they clean up their act AND their amenities. Too bad, Alderbrook, Ill miss the good times.
In June 1970, we wanted to stay here on our honeymoon; unfortunately, we could not get reservations. We tried several times since, but somehow, plans always fell through. 54 years later we finally made it as our friends included us in their wedding celebration.We had a beautiful room with a view of the grounds and waterfront. The room itself was wonderful, there was nothing lacking, the decor was quietly themed and accomodations and amenities satisfied our every need. One of our favorite spots was the lobby. I am hoping we dont have to wait 54 years to stay here again.
Pubic hair in the shower.Stains on carpet.FOOD ALLERGIES IGNORED.Food was ridiculously overprised, and Easter brunch was decent at best, not worth seventy dollars per person (excluding carving station and omelet station).Allergy specifications are completely ignored on to order food.The grounds are outstanding. The grounds keepers are outstanding.It made me physically ill to pay out one thousand dollars in less than twenty-four hours at this place.Day 1: Steak frites: learn how to cook. Also, what cut was that? I fed it to the dog. Fancy mac&cheese? Give me a break. NO GARLIC means NO GARLIC, not Extra Garlic. I watched front of the house write it. Whats your excuse? Undercooked kids fish and chips.Dinner: pro tip: If youre going to serve fried oysters in a place like this, make sure theyre uniform and make sure you dont take them straight out of the friar and put them on a bed of mixed greens. Bush league. Sloppy mess.More to come.
Regina made my reservation for my birthday dinner and she gave me her favorite table , great location, beautiful view. Very professional and attentive service, food was 10 out of 10 !! Chefs kiss 😘 🥂🎂💕✨
Stayed in a cottage with some friends and one of the employees a gentleman named mathew came down and made a fire for us!!! What lovely amenities and awesome service. Cant wait for next year when we do it again
Absolutely wonderful experience at Alderbrook. The room was beautiful, with so many thoughtful touches and attention to detail. We brought our two dogs and found it to be the best place to stay with them. We had a door from our room that went out to an enchanting courtyard where we could walk them whenever we wanted to. The grounds and all the properties are so well kept and inviting. The staff were consistently friendly and helpful. We ordered room service from the restaurant each night and the food was a highlight. Perfectly prepared and exquisitely plated, every dish was delicious and beyond our expectations. We’ll definitely be back.
Food is incredibly underwhelming and over priced, service was slow and they werent busy, waited nearly 10 minutes for someone to greet us and fill up water glasses. Keep in mind patio service and patio food menu is only available on the weekends.There was no drink menu provided, so no beer and wine list or anything else, server seemed annoyed we even asked about drinks. Kids burger was overcooked and the adult burger was the exact same size as the kids burger, seriously we just had a better meal at Red Robin for half the price! Salad is not chopped or cut at all so you get giant pieces of lettuce and veggies that are really awkward to eat unless youre cutting everything with a knife, it was a lovely presentation but not practical.Server was quick to bring us a bill when she noticed a card on the table but didnt offer a box or anything else when we clearly had food left over. Gratuity is already built-in the check, which I understand but it is clearly a factor in why service is mediocre, there is no incentive to work for a tip when your establishment is already including it.We wont be back, theres plenty of other dining options in Shelton, Belfair, Hoodsport and the surrounding area with equal views, better service and food.
Ate at the restaurant for a low key anniversary dinner. The duck breast was divine even for an 8pm seating. Our server asked where we were from and on discovering we were locals, let us know about the local card: 20% off food and spa services for locals who live in Mason County.
My previous review was deleted, but resubmitting as we had a rough experience here. My wife left a purse by their firepit, it was found and turned in to the front desk, they locked it in a safe, we asked if anybody had turned in a purse multiple times, they said no, we cancelled multiple credit cards, then two days after our trip, they opened the safe, found her purse, and charged us to ship it back. Absolutely zero accountability by their staff for a horrendous mistake. Absent management.
The restaurant continues to disappoint! We keep hoping the food quality will improve but no. They depend on being the only place in town but it worth a drive elsewhere to find decent food.
Didnt stay at the resort. Had lunch at the outside cafe. Parking is very tight. Place looks very nice.
I love Alderbrook so much. They have held a special place in my heart for almost 15 years. The last few years things have changed. The rooms are not nearly as clean as they use to be, even though the head of housekeeping seems like she wants them to be- she’s nice and attentive, but the cleaning staff must be overworked, understaffed and very rushed. The bathroom smelled so bad last time. At the very least the toilets should be clean- ours still had urine and hair around the base and the shower curtain was so sour. The blankets and pillows (the ones on the window and on top of the bed) are not as clean and fresh. Disinfecting doesn’t seem a priority anymore- maybe as a society we’re simply over being cautious, but hotels should still be. We actually got strep throat after staying- which could’ve been from the room, or another guest in the lobby in passing….?The pool area didn’t receive any updates from the renovation, and the front desk staff and reception isn’t as warm and caring. Although the valet guys are always really welcoming.The restaurant service however was phenomenal. Although I have to say the prices are steep, the food quality is pretty good. And the awesome service and atmosphere are very lovely.We still love it here and return, I’m honestly just sad when we are so needing a break and want to come and relax, that I’m not as comfortable there (because of the rooms) or feel as excited to have an escape. Over 15 years we’ve probably stayed here around 15+ times and it’s been the last 3 stays consistently that have been downhill (2021-2023).
Great place to relax for the weekend, the Spa is amazing and the nearby hiking trails were beautiful. The only significant detractor from an otherwise upscale resort is the restaurant food is sub-par for high-end resort. Staying at the resort there are not many other food options available so we ate at the restaurant for every meal. Even simple dishes such as a Caesar salad with salmon tasted not quite right. I would have given the resort five stars if the restaurant quality was better.
My husband and I honeymooned at Alderbrook Resort and Spa this summer and had the best time. It was both of our first trip to Washington state and this little gem in Union, WA did not disappoint. There are personal touches throughout the grounds - from the resort cats to the linens to the fine dining. The food was excellent and the staff was very personable. It felt like family! We will definitely be back in the future.
Cozy winter vibes, beautiful scenery, and I absolutely loved the nook in the waterfront room! Definitely a plus that they have a nice, indoor tub/pool & nature trails nearby so there were quite a few activities even for the winter. I’d say this was a fun Seattle escape and I’m excited to come back in the summer and take advantage of the outdoor spaces.Highly recommend!
Cant praise this place, and particularly the staff enough. Beautiful views, rustic location, amazing amenities especially for young families. We got high chairs and pack-n-plays in our rooms for our infant twins, for no extra charge. Thats already above and beyond what most name brand hotels will do for young families. Their Birthday package is well thought through, and attractively priced. The staff is the best Ive encountered in a long while and I travel a lot. They redefined going above and beyond.We visited during the winters holidays and the holiday decor, lights and fire pit made for a great mood.
Staff was helpful and friendly. Rooms were clean and tidy. The resort grounds were breathtaking. Very nice walkable paths and waterfront. Keep your eyes open for the cats, Alder & Brook.Great place to bring the family. Fun activities for the kids.Enjoy your time...
Sad ⭐️Restaurant New owners & maybe new chef also? The restaurant is not the same.sadly. Once was our favorite restaurant. Now The menu is limited and very expensive the menu items did not change from a year ago! We did not like what we ordered a year ago so we had to choose something else. One pasta dish $26 Ala cart bland mushrooms onion and bland sauce no meat. Extra $10Dinner Side Salad $9 -$15Sad 20% Service charge now not before . Service is subpar because there is no incentive to earn a tip now. We heard the table behind us complaining to the waiter about this. They act annoyed when you just ask for water refill. Honest feedback for improvement. Beautiful place still kind front desk employees.🙂
Had a wonderful experience on a girls trip this past weekend! Alderbrook is a hidden gem! So many things about the experience made it great! I love animals so we were delighted to see adorable Alder and Brook (the cats) resting peacefully in the hotel lobby or cruising around. I love how they are apart of the hotels personality. The cute alder and brook coasters in the room! A beautiful keep sake! I love this place is pet friendly although I wasn’t able to bring my dog. David at the front desk was so helpful to us and so accommodating! We asked him a few times for things we needed and he was most helpful! Shout out to David!The rooms were beautiful, spacious and SO comfortable! I love the gorgeous greenery and the beautiful waterfall/fountain that’s central to all the rooms. There is also a comfy swing by it as well. I found so many nice touches on the property that made it so special!! We really enjoyed the pool during adult swim in the evening. It’s so well maintained and warm! So beautiful that it’s in a green house with greenery growing. The sauna was super nice too as well as the hot tub! The grounds are beautiful and well maintained! Had a nice time strolling around. Also nice hike right across the road in a gorgeous forest! We’d of loved to stay longer if we could have! We went for dinner and drinks at the restaurant. The food was quite good. I had the salmon. I did find the portion quite small for being over $30. It was a piece of fish and some veggies. The cocktails were tasty but lacked finishing touches like a garnish or something to make it look nice. The server we had was great tho!We had breakfast and coffee at the cafe of the lobby in the morning. Great service there and great breakfast and drinks options! We had warmed up pull apart cheesy bread and a berry pie type thing. Also a side note, the gift shop was nice and had some good quality items rather than cheap stuff like you might usually find.Overall a great experience at the Alderbrook resort! Would recommend to family and friends and would love to go back!
Enjoyed our girls weekend away from the husbands and kids! We stayed in Cabin 14: great view of the water and also had creek right behind the cabin...we could hear it at night.I loved the spa amenities and my massage. Take advantage of the relaxation room and showers with aromatherapy shower steamers...I highly recommend a visit to the spa if you are going to Alderbrook to disconnect.Service from the front desk staff was rough on check-in, the individual that helped us was overwhelmed and vocalized his frustration with being the only person working the front desk. But all other staff were wonderful.
We drove over a hour for lunch. The Louie salad was such a disappointment. Cold, tasteless, rubbery, farm raised?, prawns on top of crisp Romain lettuce, fresh cucumber and red onion. But tasteless, soggy pickled asparagus and cooked tomatos Not a good combination.
One of, if not the best place in Washington. Great people and incredible service. We totally loved our experience once again. Thank you.
Its unfortunate when resorts dont know the law and when they are at risks of law suits....Maybe you should be careful of accusing your guests of things without proof. It opens you up for things especially if there isnt anything posted on site or at the rooms.
Alderbrook is wonderful! We have stayed at the marina and at the hotel...... always a treat! Love Alder and Brook the hotel cats!
It was a good time and the staff was very friendly. Unfortunately the food options and very limited and also quite expensive. The food was good but not $40-65 a plate good and the option nearby are limited by location. So bring some food or plan to pay. Also the mix drinks were very hot or miss on how well they were prepared.
We only stayed one night, trial run with Eleanor, the 16 month old Labrador. We were ground floor which was great with the dog...leads right out to the canal.
Beautiful resort in a stunning location on Hood Canal looking at the Olympic Mountains. Great trails for hiking, dock for mooring, and easy launch for kayaking. Beautiful setting for a wedding. Very disappointed with the food quality in the dining room. Excellent kind and attentive service, but food was very expensive for mediocre soggy chicken Caesar salad that had very dry chicken. Grand Marnier prawns were excellent. I was shocked by the additional service charge for the meal in addition to the tip. Sadly, as a local who would enjoy eating there, I wont be returning for dining.
Alderbrook was truly a dream come true. My partner and I are new to the area and after a stressful move we were looking for a place to decompress. Alderbrook came highly recommended and after our stay a few weeks ago, I can see why.The food is spectacular and the waitstaff was incredible. I cant say enough good things about our dining experience! They made terrific recommendations for pairings and were so kind to us when we couldnt decide what to order.The morning we checked out there was an unexpected power outage. The team did a wonderful job handling the ensuing chaos and keeping the guests informed as much as possible.Thank you so much for a fantastic weekend, I cant wait to come back and visit again!
Highly recommend this fantastic resort! The staff is friendly and helpful, the room was clean and comfortable, and the location is beautiful. We had never been to this area and were so glad to have chosen such a beautiful place to stay while we explored the area.
Super nice rooms and facilities. Great dessert variety at the restaurant. They mischarged us because the menu didnt show the prices correctly, but the server fixed it. Fresh decaf coffee was fantastic with our desserts over a fun game of Yahtzee. The view of Hood Canal and the Olympic Mountains is epic.
Unfortunately we were not impressed, at all. We stayed in a cabin which was only decently maintained. Attic access was open, light bulbs were out, fridge was very old and noisy, it was musty/dusty. Once we got by the dirtiness, the lounge area was great, nice people good service. The restaurant was horrible, poor service, cold food and even poorer attitudes. We were tempted to leave without ordering, and wish we had. When approached by the manager he was condescending and quite rude. We actually felt very uncomfortable and the others in our group were insulted. The cabin rotunda was loud into the night with party goers. Overall a poor experience and we wont return or refer others. If you like overpaying for bad food, service and accommodations then this is the place for you. I think the overall good reviews are mainly because of the location which is great. Not much around there, Im confident that if someone opened lodgings next door this place would go out of business.
When you eat there, they add 20% gratuity to your meal. So they dont serve you like they are earning it. The server didnt care, and food was just warm, not hot from the kitchen. We will never go back when they charge that much for food and not get get good service or hot food, but we have to pay for it.
The room was clean, and the staff were friendly. The view around the resort is beautiful.I will recommend this resort to my friends.
We just ate in the lounge area couple times recently and the food was extremely delicious....Crab benedict, Waygu burger...excellent
We completely lucked out in finding this place. Used google maps to filter down to a hotel with pool, hot tub and some kind of view in the Olympic Park area or San Juan islands....this one popped up and hit all the markers but didnt seem to have any availability (I think because I was booking same day). Front desk staff was amazing - she got us a room - upgraded us to a view with a king bed and gave a First Responder discount! Took us 2 hours to drive down from Port Angeles but soooo glad we made the drive - the place was spectacular! Large sprawling grounds, beautiful building right on the water. Pool was 85 degrees, saltwater and the hot tub was hot and clean and open till midnight. We had such a good evening we booked in for another night just to enjoy it some more. Bed and pillow were comfy so we finally slept well on our little roadtrip :) Also, random cats hang out in the lobby which is quite fun!
My dad shoots the fireworks for black Friday, New years, and the 3rd of July every year since before I was born, so I have gotten very familiar with the resort over the years. Alderbrook is my favorite place to be around the holidays because of its cozy environment, amazing customer service, and kid friendly activities.
Friend got married here and it was a beautiful location.The cats everywhere are so dang cute.Room was super spacious, clean, and the tubs in the bathroom were magical.Pretty much everywhere you looked here, there was a beautiful/magical/calm view.Overall our interaction with the staff was really great. Most everyone was super welcoming and helpful as well as accommodating. We did have a few interactions that left us disappointed. Being told that the chef “is on one today” after waiting over an hour and a half for a chicken wrap, sliders and fish tacos was unfortunate. Having to still pay over $50 after a 20% discount on such simple food that took so long to get to us was frustrating. Hearing the chef and the server talk about us after the fact was the final nail in the coffin. For such a high class and highly expensive resort, we expected a higher level of service and professionalism.Our wedding services were good but were missing on a few basic details that stood out for the night. Things like missing bread and butter but having bread and butter knives on the table, being told that they were out of ingredients for a signature drink when they weren’t out, and lack of water service/pitchers of water on the table just as a few. We were also told we were not allowed to stake anything into the grounds (hoping to anchor an arch) as there is an intricate irrigation system in the lawn, which was fine, but then we watched the team set up croquet. Which included them shoving the arches into the ground for the game. If they knew where the irrigation system was located, we wished they would have helped us anchor the arch instead of telling us NOTHING can be pushed into the ground.Wedding was beautiful and everyone on the staff was super kind and gracious. Would return here happily.
A little disappointed that no microwave in room. Other than that the room was great. Enjoyed the hot tube and pool. A beautiful resort, my wifes former buisness had a reunion and it seems all had a good time, staff was very friendly and supportive of event.
Spa was incredible! We spent the day grabbing lunch and getting pampered. The team took care of us and it was an overall, amazing day!Locals tip: Grab your Local Advantage card from the Alderbrook Restaurant for 20% discount!
The resort is beautiful! The grounds are lush and well maintained and the view is spectacular. The pool, sauna, and steam room were great! The rooms are really nice but the floors in my room were dirty. There was sand and dirt in the corners of the bathroom, and I found used tissue behind the bathroom trash can and a wrapper on the floor behind the vanity trash. My light fixtures made an irritating buzzing sound. In addition, either all the lights were on or off at once instead of being on individual switches. My toilet also made a weird noise on and off during my stay.
Amenities are many, and varied... Including kayaking , paddle boarding, fitness center, amazing pool, sauna and steam room. Food is excellent 💯 contacted the kitchen 15 minutes before closing time, and they came through in the clutch, with amazing food last minute.All of the service team has treated me and my fiance with great respect.
I have only ever been here twice to do yoga, but every time I go, I am just awestruck by the beauty. I live relatively locally, but I think I’m going to come stay here sometime just to experience it. The staff are all extremely friendly and welcoming and helpful. The building is immaculate, and very cool architecture. I can only imagine how good the food tastes! Not to mention, the waterfront is public property! This place is a hidden gem, and I will be spending a lot of time there this summer with my paddleboard 😎
Beautiful place wonderful Pool and Spa, fantastic views of the water; seals, orcas to be seen.
We were there Mother’s Day Weekend 2022. I hadn’t stayed at Alderbrook since 2018 and I was a little apprehensive how things would be with all that’s happened with the pandemic. I shouldn’t have worried- we had a wonderful stay.The room was impeccably clean. We had a King Courtyard Suite with a window suite and a view of the water through the trees. It was really lovely. The linens were great quality and the mattress was super comfortable.We were able to have dinner and breakfast right at the resort even on Mother’s Day weekend when it was very busy. They are currently remodeling the restaurant so the seating was a little creative- but the food was solid.We loved lounging and reading in the lobby in front of the fire with the cats and sitting down on the water watching the boats go by.I wish I’d written down the names of all the folks who helped us. With everyone so understaffed we weren’t expecting much but the service from the front desk to the restaurant to maintenance was SO friendly and hospitable. We are already talking about when we can come back!
Good WiFi in the cottages, good HVAC system. Could use more ev chargers.
The customer service is outstanding! They made us feel so well from the moment we stepped on the property. The staff tryout our stay was very friendly, very helpful and with a great smile.The room was very clean and spacious. The beds and the pillows are very comfortable.The pool was clean and not crowded. The saunas were amazing.The food - OH, the food! Every dish we had was spot on. Great taste and magical flavor.The cocktails were Good!The kids enjoy scavenger hunting tryout the property. Our stay was very pleasant, happy and relaxed, looking forward to doing it again soon.
My room was dirty and I might even describe it as gross. There was trash near my nightstand, garbage under the couch and the coffee pot as some sort of food chunks in the place where you add the coffee pod.It was also a bit frustrating to find the light switch under the breakfast counter. After spending 30 minutes in the dark looking for a light switch, I called the front desk who did not know. After finding the switch, I turned around to find the trash under the couch and then noticed the substance in the coffee machine. it was REALLY gross. After being completely grossed out, I started looking around and noticed the knives in the knife block were dirty and the silverware in the drawer looked like it had been used and put away dirty.I also didnt appreciate being checked in and them not offering me a bellman. When they gave me the map to find my room, I asked if there were any rooms closer to the parking lot because I had a sprained ankle that made it hard to walk. They told me there were no closer rooms and also failed to ask if I wanted a bellman to help me with my bags. (I actually didnt know there was a bellman until the next day when I was at the coffee shop).And I also find in sad that they never responded when I shared all of this in the survey they sent me two weeks ago. They must know there place is dirty or they simply dont care. Regardless, Im confident you can find a cleaner place to stay - somewhere else.
Truly magical one of my favorite places to stay on Hood Canal.
I had a person named Joy do my message and she was wonderful. I cant wait to go back.
The resort was purchased and renovated by a Microsoft VP about 10 years ago. Its is now a lovely venue for weddings and getaways. It has the water, the mountains, and the green forest surrounding it. Well definitely go back.
Wonderful place to relax. Great atmosphere, clean and comfortable resort with great hiking trails. Bar has a comfy vibe and you can order off the restaurant menu. Love it here.
Alderbrook was the location of our daughters wedding weekend! We truly were SO impressed by not only the facility, but the staff that was unbelievably committed to making our guests experience amazing. From the groundskeepers, to the bartenders, to the check-in staff, to the servers, to their event planner, to housekeeping, it was ALL exceptional. Would love the opportunity to go back and do it all over again, and wouldnt change a thing!
Alderbrook is the best! Let me first say getting a reservation during the summer is very hard to get. This place is always booked but, if you’re looking for some adventure, just drive there and check out the grounds! It’s amazing! The are not shy at all for people just walking the grounds, eating at the resort and sitting on the lawn. Don’t be fearful like at some other places. The owner and staff are really friendly! The have a small patio for things like salads and fish tacos. They have a full dining room for sit down patrons and a bar for getting drinks. It’s not cheap here but check them out online and you’ll see why! It’s paradise. It’s actually beautiful anytime of year, the grounds are immaculate!
The service was over the top amazing from every employee there. The location and landscaping cant be beat. The food and craft cocktails -- all around outstanding. The only downsides are: please dont have a stand-alone loud A/C unit in the corner of the room. There really really needs to be central A/C and heating for $400 nightly rooms. And the toilet paper could be slightly upgraded - theirs was the paper-thin kind used by cheap janitorial companies. And the 18 percent required surcharge (passed along to dining customers) needs to disappear - Just raise the item prices. (?) Other than those issues, I may return to this resort for because of the location and food ... ?
We love Alderbrook Resort, and we return every year. We always rent a cabin because they have two rooms. Rooms are great, but even after all these years, I still have to get used to emptying the dishwasher myself upon arrival. The food at the restaurant is average, the service is great! Front Desk staff is definitely switched on and very informative, and so are the baristas! Hint: buy smores ahead of time and settle at one of the firepits while enjoying sunset. It is absolutely amazing. I love this hotel
Very nice...should have stayed at least 3 days to really enjoy..the place is designed to not go any place different other than then the resort. To take a trip to the nearest town is about 20 minutes.
Attended a 4 day retreat here and I have to say the resort was amazing. I brought my cat and we both had the most restful and relaxing time. The beds are heavenly, the giant bathtub in the rooms coupled with the indoor heated pool and hottub made this resort the most relaxing place ever. There was a problem with the resort for our retreat and the resort sent all the attendees a warm blanket as a thank you/ were sorry gift, I thought that was a really sweet follow up.
A beautiful and special place to celebrate my 50th Birthday! They gave me the special both in my room and at dinner. Wine, cookies and cake all to help celebrate. The spa was wonderful and the cabins were cozy, yet spacious and just perfect!
Amazing place, beautiful view along the canal, great amenities but most importantly very professional and kind staff. We really appreciated the great attention to details, and a special shoutout to our server Joyce during breakfast, she was just awesome! Will definitely be coming back here. @travelwithfunk
Amazing stay at the Alderbrook! Felt luxurious without being in your face about it. The grounds are stunning and it was so much fun being so close to the water and having access to water sports/equipment rental (kayak, paddleboard, etc). We even got to spot several seals with their pups early in the morning. We stayed at Alderbrook when it was supper sunny and hot, which was great for taking advantage of the beach (it was during a heatwave, but our room was equipped with a portable a/c unit which worked fine). I think they do a great job of catering to all - families, couples, and even business travelers (they have meeting rooms and I saw one taking place during my stay). They have fun activities planned throughout the day for all. The bed was a tad bit small but comfortable. The restaurant was really good, we had dinner there and really liked it. We only stayed one night and wish we could’ve stayed more but hotel was fully booked so make sure to book early! There are two resident cats in the lobby area, and surprisingly a bird nest in the hallway to our room too. There were so many areas to hang out across the resort that I really do wish we had more time.
My partner and I are a wedding photographer and videographer team and we had the biggest pleasure of getting to document a beautiful intimate wedding at this stunning venue!The ceremony location was absolutely stunning, with a perfect view of the water and mountains. We were so lucky to get such a clear day in mid-October! After the ceremony, we took a boat to the couples reception area at the Union Market, and it was just overall such a great wedding to be a part of.I cant wait to come back to this venue!
In spite of continued COVID restrictions and the remodeling project, the Alderbrook Resort offered top tier accommodations in a beautiful setting. The staff was friendly, knowledgeable, and available at every turn. The welcoming entrance, accentuated by a lovely fire place and warm furnishings, offered a wonderful start to the weekend. The well-stocked bar with unique liquors and local wines, the fabulous and efficient wait staff, and delicious menu items (suiting a variety of palates) added so much enjoyment to our stay. The rooms, grounds, pool, and common areas were immaculate, and the beds quite comfortable! We look forward to seeing how the remodel turns out as we book another weekend in the near future. Well done.
Absolutely lovely place. We were supposed to be staying in an Airbnb nearby but since it snowed we couldn’t get down the drive. We called this resort last minute and they were able to accommodate our party of 6 last minute. Jake was a pleasure to work with and was so helpful and understanding. The whole staff was amazing. Highly recommend and will be going back!
Rooms, although small, have all the things you need. We had an AMAZING view from our porch. The wait staff in the dining and lounge were amazing. Kind, down to earth, and genuinely helpful. Price was a little spendy, but worth it. Great pool, great dock, great spa, great food. We plan on coming back for a longer stay!
Rooms are nice, pet friendly, but very noisy airconditioning which you need with hot days ( i slept terrible)Pool needs faceliftGarden and seating areas are nice. Great view from beach/dock.Patio is nice but food is low quality, plastic/paper plates, glases etc. Chairs and tables are sticky (not clean). 20% tip automatically included (personnel is friendly but not attentive).On top of high room rates there is an additional parking/docking fee for boat.Overall disappointed, not luxurious and not worth the high prices
Came here on Valentines Day weekend in 2014 to celebrate a friends birthday. The resort is beautiful and the service is stellar. I had a one of a kind experience relaxing and living the good life in the steam room and hot tub. I highly recommend this resort to anyone looking to get away from the stresses of life and kick back.
Great spot to get away. Our pup came along and got to runaround and swim at will. We were here early spring but I’m sure this place is incredible for families in the summer.
Just stopped in for my Cappuccino fix. Great staff, comfortable ambiance. Lobby cat was happily napping.Trails interesting and well maintained.
Could not have been better in any way. The resort is lovely and luxurious without any pretentiousness--we immediately felt right at home. The bar and restaurant were top notch with world class views. The pool and jacuzzi were both just the right temp, seldom crowded, and easy to access. The hiking trails were wonderful. The staff was so friendly to us and sweet to our dog too.
Never stayed here but have a gift card from several years ago seems l8ke I can never use. First it was you have to stay multiple days to now we have to charge a $390 deposit for one night. Im good such a scam Never get a gift card for here besides who wants to stay in Shelton? Nobody
Incredible wedding venue!! The staff are incredible — welcoming, professional, and thoughtful. The service is impeccable, the food is OUTSTANDING, and all the activities are amazing. All our guests have raved about their experience over the weekend. We cannot recommend this venue enough, for a wedding or just a weekend away!!
Unfortunately for us, Alderbrook was a disappointment at best. We love places “like” this, but did not love this place. Check in was lovely, and that’s where the positive experience ended.Lack of proper dishes (no bowls, 2 plates for the 5 of us to share). The shower ran out of hot water within minutes, and the handle was broken. Bent key that got stuck in the lock, room service tray that stayed next to our door for 2 days, dog smell on the blankets. Couldn’t open the bathroom door without moving the stools away from the countertop. Tv in the bedroom didn’t work at all, the one in the living room was spotty, and the guide did not match the channels. The layout of the cottage made no practical sense.Sunday brunch in the restaurant was awful. Coffee was disgusting, worst we’ve had in recent memory. None of the food was good. We had to wait to be seated despite having reservations, and even then were seated in the middle of the restaurant without the proper place settings. The vegetable scramble was a leathery slab of eggs with inconsistently cut raw vegetables on top, nothing seasoned except for the cup of ketchup on the plate.Listen. We really tried to like it here. I can look past the loud people after 10 pm, the uncomfortable furniture, even the wait to be seated while the host comes back from break. What I cannot get past is the poor overall experience of a place which wants the hype but lacks good care and comes with a super high unforgiving price tag.Instead of investing in gift shop tchotchkes, a focus on actual customer experience and care would serve them well. Customers should not have to check into an unvacuumed cottage with watery dishes in the dishwasher that we need to dry and unload. We should not have to put our toiletries on the floor of the showers, or bring our own washcloths or bowls or decent coffee. Alderbrook is clearly sitting on its laurels of a past decent reputation. For the price they need to reinvest in the property refinement and stop cutting corners.
My wife and I, thought the price of the room at 265 and night was a little expensive. Our only view was that of the roof. Nice place to stay but a little pricey. The bar behind check in where Natalie and Ronnie work took great care of us when we sat down to have a bottle of sparkly
We didn’t stay at the resort but enjoyed a great 4th of July experience. Good fireworks show, good music, and good drinks. Really pricey tequila shots though!
This is the first time I have had less than a great experience at Alderbrook and gave the resort 3 stars. And, we have been coming here for over 30 years by boat or land. But then something amazing happened and I upgraded my review to 5 stars.Here is the story. I ordered fried oysters at the outdoor patio and they did not meet my expectations. I mentioned this to the lead person and he escalated the issue to the manager at the main restaurant. So the next day, we had lunch at the bar and not only was the food excellent but the service was very friendly and professional. We mentioned the oyster issue to our server. Later that evening we re-visited the bar for dinner (off the restaurant menu) and was greeted by the same server and she seated us at the same table.Then unexpectedly, the assistant restaurant manager visited our table and asked for me by name. He apologized for our issue and offered an array of fried and baked oysters. We accepted and they were awesome.There was a lot of activity going on behind the scenes to to right a wrong. Alderbrook no doubt deserves 5 stars. BTW, they did a complete remodel of the bar and restaurant and it is architecturally stunning.One final word! Nick at the marina, Brian at the outdoor food deck, Melissa our waitress at the bar and Brad the restaurant manager that evening were all beyond exceptional both for their technical skills but also their exceptional people skills. They are the best.
We had a great time at Alderbrook. The amenities and facilities are nice, food in the restaurant is good, and the location and views are excellent. Highly recommend a cold plunge in Hood Canal!
As customer service has noticeably declined at so many places the last few years, that is not the case here at Alderbrook Resort. Each time Ive been here, their service boasts consistent, on-point attendance to my experience, whether its my room stay, the spa, or the dining. During yesterdays brunch, the beautifully presented, perfectly seasoned smoked salmon Benedict with breakfast potatoes came quickly and hot. The Americano I ordered also came hot and tasted clean-I could tell their espresso machines are clean. They checked back several times during my meal and the pace between checking in and bringing/ clearing away dishes was perfect, to where I felt neither like I had to wait for anything nor rushed. Delightfully, without my asking, they turned on several outdoor heaters to make sure I was warm and comfortable at my outdoor dining table. Even the maintenance gentleman who passed through and attended to the heaters was pleasantly conversational. I absolutely will return soon. Again. For the ambience, tranquility of the location, and the excellence.
I perform here regularly. It’s always a great experience. The staff is very kind and accommodating. They even have cats in the lobby. Alder & Brook 🐈⬛🐈
My wife and I try to visit Alderbrook Resort at least once a quarter, sometimes just for lunchtime or brunch, others for holiday events and overnight stays. The hiking trails are lovely, and there are always fruits/coffee/teas in the lobby, sometimes soft Jazz or Folk music performers, Anda scattering if fires for evenings or smores. Just 2 minutes away is a Mexican restaurant in Union; 20 minutes brings you to the eclectic shopping of Belfair where there are always things of interest and joy ...wine tasting, brewery, a mega-ACE McClendon hybrid hardware store with a variety of Hood Canal clothing, White Barn has floral, garden, and country store gifts with delicious frybread for sale outside. But the staff at Alderbrook Resort are just the best in caring for guests and visitors. Pup-friendly spaces, lots of Hood Canal water fun too.
A lovely little resort with beautiful walking trails in the rainforest, and view of the water. I’d rate it higher, but for a couple small things: the heating and cooling in the rooms is pretty antiquated, the elevator was messed up, the carts they use are very loud and can be heard in the rooms starting very early each day. Finally, they give you liquid body wash, but do not provide wash cloths, which I find weird.Again, a very enjoyable and lovely resort, but a little updating and thought could keep it very relevant.
This place is so lovely the service from all the staff there is great! They are very friendly and professional. Food and drinks are good every time we have been. the breathtaking view makes your meal and time there so much better. We usually will walk the doc or sit by the fire after our dinner here. Highly recommend!
I stopped in for dessert. I had a lady server, she was kind and attentive. Food was tasty.
Great place for a weekend getaway and also very family friendly. Want to name Austin at the front desk who was fantastic with our kids. He was a great example of simply doing what he could to enhance our time here. We will continue to come back annually around Christmas.
The Canal Cookout on 20 October 2022 was outstanding. Great staff who met and greeted us upon arrival. Good Food, drinks, wonderful live music in a spectacular Hood Canal setting. Warm blankets were offered for this who did not dress warm for our first REAL evening of fall weather.
Wonderful views and overall a beautiful property. Loved the pool and the golf course, the hiking trails are well maintained and cared for. I wish they would have had more discretion on guests with loud barking or aggressive dogs. We have very sweet and fearful Boxers and they were at ease away from the rooms but anxious and agitated on most walks around the grounds.
Fairly Secluded lodge at the end of Hood Canal next to the compound of the Gates family.The lodge is nicely appointed and like all hospitality it suffers a bit in the staffing. I thought the food would be better and the menu more varied given the prices - so in this respect I was disappointed. Also there isn’t a enough seating in the garden area and in the high summer heat there should be more areas in shade …The food at the golf course is much better and half the price. The valet will drive you up.That said the surroundings and the trip down here via boat were highlights.The trip down passes Olympic National Forest / Mountains. From the water it reminded me of Jurassic Park as the forest and mountains rise dramatically from it and it’s wilderness from Emerald watersThe trip via boat was worth it. If we had come by car - not so much.I would have been unhappy at the value so it’s unlikely we‘ll be back.
I really enjoyed our stay at alderbrook this August, it was so beautiful! I’m local to this area but have never set foot on this property until then, I was definitely missing out. Everything felt so magical and perfect here, it’s a great place to relax, spend time with family, or grab a bite to eat. I couldn’t say enough great things about this place, I can’t wait to come back. (PS Alder & Brook are somehow even cuter in person)
Earned the opportunity to go here to assist with recovery from surgery. Definitely a get away. Recently reopened from the pandemic, I could see some of the toll that has taken - but that is virtually every where, and Alderbrook is definitely rebounding quickly. Dining was good, with very attentive staff. The more front line the staff, the more attentive they appeared, showing the high standards Alderbrook strives to uphold. I highly recommend taking a stroll upon the grounds after enjoying a meal, whether just down the dock, around the courtyard, or even a trail. I dont think there is a bad view from any of the rooms. Highly enjoyed the saltwater pool facility. The pool is large enough and deep enough for those that are strong swimmers and enjoy not touching the bottom. The temperature was just right - not too cold and not chilly, which is amazing for salt water swimming. The hot tub was in working order and great for soaking or looking out onyo Hood Canal. Unfortunately, the steam room I was looking forward to was undergoing maintenance so I missed out on that. I did the sauna instead, which looks like guests before me have used it quite hard. The graffiti that people etched in with probably finger nails had been sanded, but my attentive eye caught it. All I could think was the saying Fools names and fools faces appear in public spaces.. Be sure to wear swimwear shoes of flip flop sandals for showering in the mens shower area because the fiberglass shower pan is cracked in three places, which makes avoiding that near impossible with my size 14 feet. So glad I had the shower shoes on my visit else I would have to fight my allergy to fiberglass contact. All soaps and lotions were the same across the facility, and it is quite concentrated, so half a pump is all I would need. I couldnt understand why people seemed to be so hard on these; from trying to take the pump apart to trying to get multiple full pumps with vigor or anger - just wasteful people I assume. A little goes a long, long ways. I also appreciated the hard work in keeping the rooms clean, and public areas, using high technology gear for sanitizing to tried and true low tech methods. My room did have a mini fridge, and I put my water bottle in it, but the fridge being in the cabinet, my water was warmer than when I put it in. This may have been a setting too, but fridges in built in cabinets is problematic. All in all, these are extremely minor things which surely they are aware and working on because this is a very well planned and thought out destination. I wish I had been able to save this trip for later in the year, such as the off season, and stayed multiple days instead of just one night. There is quite a bit to explore, lots to do, and definitely an unforgettable experience that has the charm and beauty of the Pacific Northwest. When I do get to go again, I will want to take an excursion on the Lady Alderbrook, and have time to unwind, enjoying the scenery no matter what time of year.
My company held a 4 day planning meeting at Alderbrook this January, 2020. It was my first time here, and I loved it! All of the staff were exceptional, and so helpful. The hotel itself feelsvery classic Pacific Northwest, and sits right on the Hood Canal. We had food delivered to our meetings, and also had several dinners at the restaurant on site, and the food was amazing, and I never had the same thing twice with good variety on the menu. Rooms are nice, modern, and clean, with lots of natural light. I definitely want to come back in summer when I can more advantage of the outdoors surrounding the hotel. Definitely can recommend this place!
I have not booked a stay here, I only went there to eat. Sunday afternoon, the restaurant was closed. They only offered patio sitting inside or outside. They have a great patio that allows you to sit at a table in their interior garden, that has sort of a river passing by. Its very pretty, quiet and relaxing.The other patio that faces the ocean, is a great asset! Not a lot of sitting maybe because they were also having a wedding. Peaceful, quiet. The food was tasty, but the menu was very limited in both booze and food. The food was plentiful, though. Ive got french fries and a cheeseburger. My partner got the salmon cheese burger. Very tasty!If Id be closer to the area, I would love to go back, but I wouldnt specifically drive from Seattle there.
I stayed at this resort for two nights with my work team and I left some expensive shoes behind at my hotel where I stayed at I left two three voicemails to let them know they never got a hold of me! I called lost and found and they never return my call!
Beautiful Pacific Northwest feel and touches. Amazing customer service. Thoughtfully organized activities. The walls were thin in our room and our neighbors kept us up late. The restaurant service was very slow but kind.
My wife and I went to the restaurant at Alderbrook. They were quite busy, so they sat us in the lounge, which has a beautiful view of the Hood Canal. Our server, Alicia, was so awesome! The food was excellent! We highly recommend Alderbrook!
Simply stellar. Breathtaking views, deliciois food and drinks, ultimate relaxation and world class service here. Great place to have a wedding or just stay for a relaxing weekend. My favorite is the ginormous hot tub!
Peaceful place, excellent trail hikes, different levels and distances well groomed trails. Hotel staff was friendly and attentive. Great wedding venue.
It’s a beautiful property but it’s really the staff that makes it special. Yes, they do all the things necessary for a nice resort. They also seem to really want to do it all well. We will be back for sure.
Absolutely awesome! Pool and hot tub area is great, we spent hours there. They have a sauna and steam room. The restaurant makes amazing food. The trails have great views. They are a pet friendly resort which means that we got to bring our dog. The customer service was great and I recommend you come here. The views are so nice. 10/10 would recommend! 👍
This place is simply amazing. The staff is great rooms are amazing and the views will take your breath away. My favorite time to go is late summer to early fall just as the leafs are changing colors. Bring some hiking shoes. Because the trails are the best part. Make sure to book ahead of time.
Free wifi was great. Friendly staff. I was here for a piano recital. 2 cookies and 1 small clam chowder for $16! The clam chowder was watered down. Free charging for EV is great! Not sure if the cookies and clam chowder was provided by Alderbrook but Ill bring my own cookies next time. Other than that, nothing bad to say about this place.
I went to Alderbrook about 9 years back. I have to say the staff are spa are still amazing in 2021. The outdoor pool, lobby welcome was nice. I received a great welcome gift as well.I do feel for the premium there are some major updates that should be made. I had a king suite with a water view and was surprised to see the tub and toilet were about 5 inches apart. Totally turned off by that. Also the furniture within common areas are a bit out of date and could be touched up (painting the walls and trim.)The restaurant food was ok. I feel the quality has gone down over the years. Great friendly service but just not what it used to be. I dont feel it was worth the cost like it was in the past.
A beautiful weekend getaway spot. Its about 2 hours out from Seattle and is a pet friendly resort. They have a golf course right across their resort and it adds to the overall stay experience. There is also a spa(which is currently under renovation) but offers almost all services. I got the Swedish massage done and it was one of the best Ive experienced so far. Ask for Paula!The pet friendly rooms are on the lowest floor and have direct access to the courtyard which is super convenient. There was a pet bed and two bowls ready for my dog which was super cute. There is plenty of outdoor seating, a restaurant and a cafe onsite. The best part of the property is a boardwalk out to Spencer Lake. Hood canal is super close as well.However, the only thing that was disappointing were the food options. There are roughly 3 options for vegans/vegetarians in that huge menu of theirs, one of which is a Caesar salad without the anchovy sauce. Doesnt feel great to check in to a place after a long day and not have enough food options to choose from. Also, I wouldnt want to eat a salad on vacation, would I :)? Grateful for the dessert options though!For their not-so-inexpensive price per night, this definitely should be something they reform.
A wonderful oasis on Hood Canal! Food menu is a bit abbreviated (lunch), but dont miss the Grand Marnier Prawns. Wagyu burger is pretty stellar (bacon must have), and fish/chips were great. The perfect Manhattan was okay, but theres a better wine list backing it up. Great wait-staff, and the mountain view is lovely!
The staff is nice and the resort itself is nice but there are much needed improvements that will make it a destination to be remembered. The Grand fireplace as you walk in entrance is a gas fireplace that doesnt give any heat no matter how close you sit. The room was nice other than the moldy grout in the bath/shower which needed to be a separate shower and bath( with spa jets in the tub).Our Christmas Eve dinner was very disappointing. The Clam Chowder was barely hot and came with a stale crouton on top. The bread for the table should be warm as well. The Oyster Rockefeller was tasty but the one was probably the smallest oyster in the sea. The Seared black Cod was burned on the skin side and not cooked through the filet and was cold. We had to send it back and taken off the check. The Chicken dish had no mushrooms as stated and no flavor. The gnocchi was obviously made with old potatoes I suppose but were dark brown and didnt taste very good at all.Brunch was OK with the Eggs Benedict that had flavorful hollandaise and yummy potatoes. The service was good compared to the server the night before. The dining room was not clean from the night before as I pulled my chair out there were lots of crumbs and all around the floor.The pool and hot tub look great and a nice exercise room is available too.Pet are welcome which is a plus.
After driving past this place several times, I finally stopped in for lunch. They were only open on the back lawn, but the view was pretty, so I thought it would be nice. I was a little put off at first because they require...and heavily enforce...mask wearing outside, even if nowhere close to other people. But ok, although it made no sense, we just went with it and tried to enjoy the view and lunch.To order, we had to go to the bar area and order from the counter. Our order was 2 burgers and 2 drinks. I was shocked, considering the burgers were $12 and $18, to be handed a bill for $70. The worst part was, they did not provide an itemized bill....just the copy to sign. Actually, no, that wasnt the worst part. The worst part was, they tried to hide the fact a high tip was included in the price. Nowhere was that advertised and at no time did the young lady inform me it was included. Im pretty sure that part is illegal. To further confuse, they had a cash tip jar sitting in front of the cash register. In afterthought, Im certain they were purposely trying to rip people off.It gets worse. We go find a table and get comfortable. About 10 minutes later we hear our name shouted from the bar. Now; explain to me why, after being forced to pay such an exorbitant tip, we had to go get our food from the bar? There was zero service. Not only could they not deliver the food to the table, they also had no one walking around offering drink refills or bussing the dirty plasticware. Did I mention it was all served in to-go containers?After seeing how chintzy this place was run, I decided Ill never return to this property. Too bad the service is so bad (thats actually very typical of the region), because the grounds are beautiful.
Review based mostly on their charter boat. The boat captain was very knowledgeable about the area and shared lots of cool history. And boat was very well maintained and beautiful. My wife and I had an amazing time and would definitely go again. We did walk through the resort to get to the boat and it is a gorgeous place.
We had a lovely time here. Staff and service were excellent. The outdoor space had several fires and heated areas. The restaurant was good, not the best food ever and overpriced, but consistent with what one might expect at a resort. Only complaint was the mattress was not great and there were no room darkening shades. With the outdoor lighting, our room was quite bright.
Stayed here in a corner suite for 4 nights during a wedding. Very nice rooms with good views of the water and docking area. Resort has a spa, indoor pool restaurant and bar also many areas with outdoor tables and chairs. Across the road are many trails for hiking and views of the area. Definitely a place to revisit.
Loved the place, employees are sweet and kind.
Just for a special dinner, with step-Daughter & Son-in law. Very nice atmosphere, very cordial staff, excellent meal and unique seasonal drinks. A delightful time!
First visit to Alderbrook resort. Me and a friend arrived at 7 pm for Thunder on the Canal. It was a breeze to get in at the gate and the layout of the event was well planned. The food and cocktails were excellent. We absolutely loved the band Oncre kept us dancing with good vibes. Our walk on the dock was fantastic, plenty of friendly folks moored and the views are stunning. The fireworks were well planned and the length of the show was perfect. I met so many new folks and a special person too. Overall it was a blast! I will be back to visit again.
Was there to eat at the restaurant. Prices are a bit spendy but the food was excellent.
Loved everything about this place. The hotel staff gets a 10⭐. We did the boat cruise which was nice. Enjoyed the restaurant at the stop. Staff there 10⭐ as well. Grilled squash was delicious! Dinner at the hotel was outstanding. Such a special place and we will be back soon!
Everything is done for the comfort of the guests using the resort. The person that I was staying with burned herself using the curling iron and the front desk did everything possible to help. The staff is very attentive and anticipates the needs of their guests. The food service was outstanding. The food was above average to outstanding. The prices were a bit steep but the setting is worth the price.
Alderbrook is special. I know it only as a place where I had lunch with my aunt when visiting her in Tacoma. I imagine that staying there must be very enjoyable. Great architecture in a wonderful location. It was always worth the drive because there are not many places like this anywhere on the peninsula. Good food in a wonderful surrounding.
Such an incredible experience!!!! The staff were wonderful, our cabin was very nice. Well be back!!!
Id heard great things about Alderbrook but perhaps it was just getting over COVID. . .Our room was dated and both my husband and I had back aches from the bed. The SPA was the best feature. - could use more people. The food was amazing. -- so delicious. However, it was also very, very rich and plentiful.. On a stay over 2 nights, I would be looking for something else. How much rich food can you eat? The staff was universally friendly. Housekeeping was a bust. We had to ask 3 times to get our room done -- and it wasnt done well. A four star resort.
The magic that once was Awe-der-brook is definitely fading away! The staff is now sub par along with the food that once was our favorite guilty pleasure. The resort is in need of some TLC to bring her back to her old self! Its just not was it once was. I genuinely hope the figure it out soon as this is such a convenient and easy to get to place to stay in the area. Ironically they are still charging quite a premium price for everything. Just a suggestion....take some of that huge profit and reinvest!
The old growth trees, the water, and the frogs chirruping at night purifies ones soul to shed the cares of daily living. We love Alderbrook Resort! My husband and I started going here back in 2008, and my company now hosts our retreats here as well. Upscale, clean, beautiful, peaceful. What more could one want?A personal favorite is sitting on the deck, listening to the waterfall and the chirruping frogs below. Alderbrook is romantic and peaceful, and the staff are unobtrusive yet so helpful.
Service was non existent. Had to eat on deck because they were too busy inside ..Except that the bar dining was completely empty and Dining room only a 1/3.Ok to eat on deck. Menu severely limited there but food was good.18% Service Charge but no SERVICE. Had to order at cashier, get our own utensils, drinks & condiments while staff chatted amongst themselves. Would be understandable if they were busy at 4pm. but alas only 3 of 12 tables in use.Paying a Required 18% SEVICE Charge for very minimal service is Ridiculous.Suggest you go down the road for a better experience.Wont return as Mgmt was unconcerned.
Absolutely the best place to take your kids for a little get away. So much to do. The only complaint I have is how sweltering it is in the building that houses the indoor pool, its very uncomfortable if you are just going to go to watch the kids swim and not want to get into water. I ended up getting in water many times and then back out in order to be able to stand being in there, they do have sliders that open along the back ( water side) but they give very little to no relief on 75 plus degrees summer day.
Love love love this pet friendly resort! We are lucky enough to cruise here on our boat & Nick (Harbor Master) & his crew on the docks are outstanding & so friendly! Free showers for moorage guests & keys to the pool (Olympic sized & saline) which is open until midnight. Towels are even provided! Dinner at the restaurant is a must & the steak frites is not to be missed, along with the prawn appetizer. We love to sit by the outdoor fire with the dogs or enjoy the peaceful view from the adirondacks on the grass. Only bummer here is that the dogs arent welcome to the outdoor dining area. :( Other than that practically perfect! Check out the waterfall & notice the abundant varieties of plant life in the beautiful landscaping (great job gardners!) and dont forget to say hi! to Alder & Brook the house cats in the main lodge.
The Alderbrook has been a favorite family friendly getaway for many years for us. The food, restaurant, and views are amazing, and generally the accommodations are quite nice. I am sad to post that based on our most recent stay this year they have really gone downhill and housekeeping efforts are lacking. We checked in and the bathrooms in our room wreaked of urine among other low quality, rushed cleaning effort and accumulated fingerprints, hair, and such from others who’d stayed in the unit before us. We, of course, informed the staff and they came to give it another more thorough clean (while we waited in the lobby) which one would expect - but still, unacceptable to begin with. They were apologetic and comped us for the inconvenience. But, it was not just limited to our space - these are photos of the pool area with mounds of dirty towels on the floors, overloaded hampers, dirty floors, and not one clean towel available. I have never seen a hotel’s common areas in such condition.
While we have enjoyed a few trips to Alderbrook Resort over the years, this trip was special, as it was the first time I was able to receive a massage in over a year (after a really unfortunate experience at another high end spa in Snoqualmie a month prior).From the moment I arrived at Alderbrook, I felt safe and seen. The staff were caring, engaged, and fully committed to ensuring guests had the experience they were hoping for upon coming to the resort.Walking into the spa, I felt immediately at ease. Safety protocols were clear and politely presented. While all staff at Alderbrook spa are vaccinated, they were still wearing masks to remove any barriers that might negatively interfere with their clients experience. It was a great welcome.Then, the massage. It was perfection. Relaxing music, dim lights, expert massage strokes, and special extras, like aromatherapy and a glorious foot ritual. It was exactly what I wanted and so desperately needed after this last year of uncertainty and stress. In fact, it was so enjoyable, I did not want to leave :) But, I am so happy to already be planning a return visit soon, as this will definitely be my spa go to for the foreseeable future.Thank you, Alderbrook Spa, for the restful, reassuring, and rejuvenating experience.
Gorgeous facility, nice rooms, and fun activities. The grounds here and the scenery are incredible and the pool is really nice. The waitress at the deck restaurant was very unprofessional and only hanging out with her family and giving them food. She ignored us. The lady at the boat rental was so kind and helpful and we had a lot of fun renting a bike boat.
Had a terrible experience here. Came for an event. First the room keys didnt work and had to go back to the front desk a couple of times to have it fixed. When I finally got into the room, it was so dark (no natural light) and smelled damp. The bathtub faucet was leaking, there was left over trash in the room ( an old bottle of beer) and a dead bug on the bathroom curtain. So I asked to have the room changed. They said they didnt have any rooms available without even bothering to check their computer as there were other people checking in. I did see other rooms being cleaned and prepared so I mentioned I am willing to wait if those would be available later but again they said no without even bothering themselves to check. The cherry on top was when the manager suggested that I go ask the other guests/strangers and see if they would switch their room with me!!!The manager and the team at the front desk clearly need to be educated on the basics of hospitality.Terrible experience overall and would not recommend staying in this place.
Amazing place to rest & recharge. Ive been every season & its always amazing. Less events with Covid but still worth a stay. Weve only stayed in the cabins. We love it at Alderbrook! Staff, accommodations & amenities are top notch. Super kid friendly but still upscale & great for couples, friends, families or a single get away!
I honestly wished we listened to the other reviews. Drinks were best part of the dinner unfortunately. It was pretty much the only place open near our stay but we should have definitely traveled further for something else. Waiter was nice enough but unfortunately could not hear him at all, very soft spoken and muffled by his mask.My biggest issue is my food was not what the menu described. I understand it stated menu items can change but a heads up when its actually ordered would have been nice so I could have just got something else.Not saying to avoid entirely, just maybe dont get hopes up. $100 for 2 mediocre dinners and 2 drinks, it was underwhelming at best.
Very comfortable rooms, nicely finished and appointed. Restaurant is good quality with fantastic foods and a really good bar. Resort is small enough to maintain that homey feel while still having everything you need.Dont forget to bring a swim suit, their pool is indoor and beautiful.
Beautiful setting. Upscale resort. Relaxing. Just watching the tide come in is relaxing. Nice pool. Hot tub jets werent working. Didnt try the spa. Food was good. Rooms were clean- although we asked for extra cream for the coffee and they never brought it. Did I mention it was super relaxing. Nice nature trails up the hill from the resort and going up hill. We did the full loop up to the golf course. Great place to visit- it was overcast the whole time we were here. Id recommend coming in August or September when it is hottest.
Room had enough space but overall was dirty. Visible dust on the walls, curtains, and a huge cobweb above the bed. Questionable stain on the lounger at the foot of the bed. Restaurant was good but servers too close to dinners discussing personal topics. Also, be aware that the Restaurant automatically adds a 20% service fee so be mindful when tipping.
First and foremost I don’t work for Alderbrook but I can say, there are some fantastic people who do! Let me just say that some of the reviews on here really show your ENTITLEMENT. Your lack of planning does not equate to the resorts emergency. Like PLAN ahead. Can’t stay over after check out… here’s probably why when you checked in if they would have said sorry your room is still occupied you would have loss your mind and blew a gasket. So now you want to stay over and inconvenience the next person because your stay is more important than theirs? Stop it! That’s ridiculous! Also show some love to these folks who work hard daily to ensure they give you the best service possible! Everyone is not perfect as I am sure you are not. Things will go wrong from time to time, plan ahead.
My husband and I have spent a few nights here on 2 different occasions. The setting is serene. The resort is very tasteful and very quiet!!! The staff are friendly and helpful. We found we were able to truly relax and enjoy our time with no stress here. That is actually pretty rare in the normal hustle and bustle of daily life.
WOW. THIS PLACE IS AWESOME!!! Very nice grounds, well kept property. Just spent the day roaming around. Thanks to Alicia in the bar...had great recommendations for lunch pairings and wine. The Grand Marnier Shrimp is awesome. We will be back for a longer stay next time.
We enjoyed our stay and the room was nice. Food was delicious. Awesome views.I am giving 4 stars because during check-in, also during check-out, the bill total for the room was announced loudly. Loud enough for others to hear. I find that to be quite rude.
Stayed in a cabin for my wifes birthday that was perfect. Greeted with an unexpected gift. This was a nice gesture and all the employees were excellent. We had dinner for 7 and the food was perfect. Everything went like clock work and I would highly recommend staying here for a special occasion. Check in and check out was a breeze. Thank you.
From a delivery/pick up point, it has a good set up and the staff is very friendly.
Amazing customer service. They provided our room with a pack and play set up before we arrived. The room had so many fine details. Dinner was absolutely delicious. From appetizers to dessert. We had a wonderful trip and will come back again.
The staff at Alderbrook are so beyond kind and really put their guests first! We were celebrating our sons birthday and they made his day that much more great. Would highly recommend this resort for families with kids of all ages - something for littles, pre-teens and teens and such a gorgeous area. Already looking forward to future visits and stays.
The accommodations are fantastic! This is a perfect place to get away. The only complaint I had was that the bathroom light was on a motion sensor, so if you were in the shower, the light would always keep going off! Otherwise, the location was quiet and secluded, the restaurant food was great, and the view was amazing! I highly recommend this resort to anyone.
Lovely resort. Didnt get to enjoy many of the amenities because I was there for a professional event, but I definitely enjoyed my stay. The housecats were my favorite touch, but there were many nice details at this resort. Ill definitely be back for a romantic weekend sometime.
Weve been here for brunch a number of times. This time we were celebrating our anniversary. It was a great experience. The staff is always so friendly and helpful. We were fortunate to have nice weather so we walked out on the dock. The staff out there were so informative and great to chat with. Thanks again!
We love Alderbrook and are staying here for my wifes birthday. A wonderful day and this evening ordered clam chowder and fish and chips to eat in our room. In the restaurant business you are only as good as your last meal and ours was not good. I ran across the courtyard to pick it up and was assured everything was in the bag. No catchup, no tartar sauce and the malt vinegar was just plain vinegar. Ran back to get the missing stuff and now the food is cold! Chowder had bread crusts in it - very odd. Fish breading was too thick and gooey. You get the idea. We cancelled our dinner the next night when we were going to have salmon and lamb chops. My wife is very disappointed...
The staff was great. The bar menu was very limited and over priced. The food was good. The gratuity was added to my bill. Im not a fan of a business telling me how much money I have to give the staff. When we walked up they told us to wear a mask until we got to our seat, which we did, but 90% of the people were not masked so we werent sure why we had to wear one when no one else was wearing one. My experience last night would be a 2.5.
Rooms are lovely and it has a super comfortable day bed. Ate breakfast and dinner here. Food was delicious. Also used the spa services, where Jennifer and Laura were professional and amazing. The grounds are beautiful and the view from the resort is just wow. Well definitely be coming back here again!
Very busy place. A little too busy. If you are trying to stay here be aware the water front area is used for private parties. This is the main beach area.However the staff more than make up for the business and you can wait till later at night for the private guests to go home. Good stay, will be back again.
Booked 2 nights in their dog friendly room. We only stayed one night due to terrible customer service, overpriced inedible food and a dirty room. The room had mold growing in the mini fridge and on the window looking out. The room also had paper thin walls; We could hear everyone and everything outside our room. It snowed while we were there, and they did nothing to prepare for it. Walkways were not shoveled making it difficult to walk anywhere. We were unable to make an appointment with the spa. I called the spa when we checked-in and had to leave a voicemail. They called back an hour later and told me they could not schedule us and hung up. We were told there was going to be a special Valentine’s day menu but lo and behold, there was nothing. They had nothing special for Valentine’s on that matter. We ordered the most expensive things on the dinner menu (NY strip steak and beef short ribs) and were left incredibly disappointed. No flavor, tough and chewy. They automatically add 20% to your bill for a service charge that is counted towards the tip. They make sure not to tell you this when you are signing the receipt with an empty spot for a tip. The staff were rude, lacked a level of customer service you would expect at a resort and spa, and we were given the run around anytime we asked a question. I would expect this from a Best Western, not a “resort”.
Stayed here on a rainy weekend in April. A nice spot for a couples getaway with easy hiking across the street, covered hot tub and pool and fire pits for making s’mores. The restaurant was fine but we enjoyed the food at the Union pop up much better! Highly recommend a king waterfront room. Amazing views of the Olympics (when it’s clear).
Spent the night there and had a great time.Rooms were clean, service was professional and the Breakfast delicious. My girl Brenda was desert... Yum!
I absolutely love this beautiful oasis! This is our third time visiting, and it will definitely NOT be the last! The grounds are breath-taking. The room is clean and inviting. The restaurant never disappoints. Thank you for yet another wonderful memory :)
- Address:10 E Alderbrook Dr, Union, WA 98592, United States
- Site:https://www.alderbrookresort.com/
- Phone:+1 360-898-2200
Similar organizations
- Hott 221731 US-22, Union, NJ 07083, United States
- OYO Hotel Georgia near FairburnAtlanta6840 Shannon Pkwy, Union City, GA 30291, United States
- Pepper Tree Lounge1848 Whipple Rd, Union City, CA 94587, United States
- Good Guy Vapes2022 Morris Ave, Union, NJ 07083, United States
- Massage Envy30963 Courthouse Dr, Union City, CA 94587, United States
- Tennessee Medical Massage403 Perkins St, Union City, TN 38261, United States
- Elegant Expressions Beauty And Styles Salon4550 Jonesboro Rd suite n, Union City, GA 30291, United States
- Lemonnade Union City Dispensary30545 Union City Blvd, Union City, CA 94587, United States
- Vapor World307 State Hwy 47 Suite D, Union, MO 63084, United States
