Drew was very helpful to me today. I just moved to the area and I was just browsing around and he was more than happy to answer all of my questions despite me not buying anything. Definitely recommend coming here
To preface, I don’t write a lot of reviews. I just went to Kūre for the first time and was absolutely blown away by the customer service! With it being my first time, the employee, Drew, explained all of their warranties to me and got me signed up for their awesome rewards program! I’ve never been to a vape shop with such a SOLID warranty program. Will definitely be my go-to vape shop from now on!!
Have suffered from back problems all of my adult life and Icarus pointed me toward the Tranquil CBD lotion and oh my lord it has helped so much to manage my pain. I hate taking meds and hate getting gaslit by doctors. But Icarus took me seriously about my concerns and gave me try a tester to test drive and i was sold.
Ivy White is an incredible young lady very fast and sweet she will definitely make it feel like youre wanted there I will definitely be going back when shes working thank you ivy for making my first time incredible
I love this store I drive from our of town to get my vape here. Staff is great prices are great. They have e great deals
All of the employees are really nice. They work fast and efficiently. The store is always a really good vibe
Absolutely love the store. Friendly atmosphere. They are always pleasant and there to answer all questions with patience. I’ve never been rushed and always leave satisfied with the service
Love that there are 2 locations and Laci works at both! She is super knowledgeable and really cares about her customers. I stopped back in to let her know the vape I purchased was accidentally dropped in my driveway and I ran over it with my car! However when I returned and found it I was very pleasantly surprised to find it still worked!
Great place! Nice staff and lovely prices! Won’t go anywhere else in town!
On top of having the best selection in town , they have the absolute best customer service! Plus they are cheapest in Abilene . 10/10
Associate was very help and well informed, will definitely be returning.
Was very clean and welcoming, Ivy was very friendly and super helpful with my selections !!!!
I’ve been satisfied with this place until tonight. I got charged for someones else order that I guess was still on the register. My card was approved, I told her my card was approved then she asked me to put my card back in and I got charged a second time. I got charged twice two different amounts for one item. I called the store asked for the mangers number. I’ll be waiting for a phone call back. When I walked in Customers were waiting with one employee and a 3 or 4 year was in the shop running around. I didn’t think children were allowed in this place.
Such friendly staff and excellent customer service- that’s what’ll keep me coming back!
I always receive the upmost care and friendliness at this location!
Helped me find the vape with less nicotine %. Thank you. Great customer service.
If youre going to shut the store down for 30+ minutes, dont put a sign on the door that says will be back in 10 minutes (30 minutes is only how long I waited). This day, I HAD to go to a different vape shop and give them my business because of this, even though I almost exclusively buy from your shop normally. People dont have all day to wait around for you to re-open. In the 30 minutes I was waiting, I saw atleast 4 other people attempt to go inside too so I hope yall dont do this alot because youre losing some sales over it obviously.
The girl who waited on me was super sweet none of this was her fault. But I would have been better off ordering off their website had I not been traveling and had they not been the only place in town that had the vape I like it would have been so much cheaper and I was told they don’t honor their online prices in store….people friendly yes price friendly no!
The gentleman that took care of me was extremely nice and considerate. Its people like him that make me continue going back there.
The staff that works there are so nice and helpful
Cassidy was more than helpful,she really cares about her customers,she always establishes repoire and explains the products with confidence and credibility! Shauna was also very nice!
Thank you Laci for all you help! Laci is always there to help find Exactly what you need.
Always have my products and friendly service
Great staff, great products, and great prices!
Love this store! Employees are always friendly and helpful! They always make good suggestions for me. An prices are great!
I have had the same experience as some of the others on here. Only 1 guy ( probably the owner) has been helpful or knowledgeable. Other than that they seem annoyed and aggravated to help out a customer. Just want to watch t.v. and play on their phones. One guy is especially bad. Had no recommendations and just handed me a binder and then told me I had 5 minutes to choose a juice!?! There was no other customers to help out.. so being busy wasnt a factor. And when I wanted to try a 0 and nic it to 1 he gave me a song and dance about how they arent supposed to do that...never had anyone tell me this. After spending probably $200 on my first visit and then treated like that after. Im only making a return unless Im in dire, dire straights. Online for me from now on.. better customer service by far!
First shop I walked into in Abilene, and glad I did. The person behind the counter helped me out with the product and the price. AMAZING selection of products, juices, and knowledge. ALSO a Smok authorized dealer. Nothing to complain about, and will be coming back.
Helpful staff at long established industry name. Its great they have a brick and mortar location in Abilene with customer friendly hours. I have been a fan of mad vapes since they were doing mail order out of North Carolina!
Love this place, little to no issues everytime I go. Only problem Ive had is they charge a fee of 2.50 when a card is used. Very odd and I had no warning nor was I notified but its okay. Would still prefer their smoozie juices over other regular juices at any other vape shop
Over the last few weeks Ive noticed the same lady in the store with her 3 or 4 year old today I found out it is the manager and her daughter. Apparently she keeps her daughter with her all day while she works in a vape shop where the kid just sits and plays while having people vape around her all day.
Clean and friendly environment definitely will be going back
Great play been going for years but lately there has been this little girl in there like every day for the past couple of weeks very concerned for the health and safety of the little girl whos mom apparently is the new manager
Blonde lady has a huge attitude issue and seems like she hates her job like calm down it was never that serious
I just started vaping, so im new to the whole deal. But these people were very helpful and informative. They were super nice too!! My little one didnt even want to leave because she wanted to hang out with the super nice lady there!!
This company has some of the greatest flavors Ive vaped! Mind you, Im very picky about the flavors I choose - and Ive been vaping for 5+ years since I stopped smoking cigarettes. Likewise, the wonderful employee Laci, who is employed here at this company, that works the morning shift; was extremely insightful and helpful with her high quality of customer service. Ive never spoken with ANYONE over-the-phone who was as detailed about vape flavor reccommendations, while upholding such a great sense of generosity all at the same time. An to top things off; instead of placing me on hold like a lot of retail sales associates usually do in a busy environment, she continued to stay on the phone with me ensuring I was taken care of while continuing to assist multiple customers, who walked in randomly, all at once. Give this woman a raise and a promotion, and put her in management please. She was amazing, and I greatly appreciated all her help. Keep her on your team for as long as possible! Blessings!
Ive been going to Kure Vapes for months now and everytime the staff remembers me and if they dont have what im looking for they are very knowledgeable about finding me something i love! Ive been very pleased with thier customer service and staff, if you havent tried them you have to go by and see what im talking about!! Highly recommend if your looking for a new smoke shop! 😊
Enjoyed first visit. Only 1 person working but he was cool and took his time, helped me out while helping others too. Tried some premium juices in the testers and ended up buying the premium juice and anothet little goody too. We gotta help keep our local B&Ms alive! Who else would i go to when i walk out of the house and leave my juice behind! #vapefam
Unfortunately, my favorite juice is sold at this shop. Its just a place Id rather not go, Each and every time I go in, they respond to me as though Im an annoyance and irritated by having to help me. I finally said enough is enough and went to an online supplier with a juice that I actually like better, less expensive, where I dont have to tolerate being treated like that.Additionally, despite having purchased multiple units at this shop, they barely seem concerned when those product malfunction, giving me some ridiculous song and dance about why they cannot replace the device or refund my money. They literally will NOT go out of their way for you, period. If you have an issue and need thier help, mark my words, and be prepared to pressure them to help. Otherwise, they will not.So, enough was finally enough. Ill not spend a single penny more at this place. Im sure that young, still-adolescent millinials may be satisfied here, my opinion is that a pack of monkeys could do a better job running this shop.
Never disappointed! Im definitely going to miss this store,I wish they had some in Florida!
This place never opens on time ... I give up
Came to get juice on my lunch break from work. Its 11:15 am on a sunny Wednesday and shop is closed? Website says open. Called and no response. Nice.Edited: this was a Wednesday not a Tuesday I put that in wrong.
The guy that took care of us was knowledgeable and helpful but he was kinda a joykill my underage son was with me and he was a little too stern with explanation of business dealings. Almost took business elsewhere. Not cool sorry
Today I bought my first vape and Brice was awesome!! He was very friendly and has great customer service skills. I will be back to this location again!
Giving a 5 star review. My oldest son did a lot of bussiness here and just before he left for Navy Bootcamp I promised him In would not smoke ciggagetts and use hos Smock. I have been in twice since he left Dec 17th. I have had outstanding service and staff very helpful, friendly and professional. Thank you very much. I will continue my service here.
This is the best location in abilene for all your vaping needs,, they have a huge selection of mods, juices and everything inbetween. There friendly and helpful staff insures you have the best experience everytime. Not only do they have detailed catalogs and free tasting to find exactly what you want, they also have specials and showcase products to find exactly what you need... Great and friendly staff is always a must and at Madvapes Abilene, you get nothing but the best.
I live in Alaska and for whatever reason this store was sending me text messages to let me know they were open. I don’t vape and don’t care to, but even if I did, soliciting strangers via sms is such a sleazy way to get new customers.
-Terrible Service and Trash Juice-Went in after hearing some radio hype. Customer Service was terrible, pushy and short. Got a strong feeling that they didnt care that I was there or didnt want me there at all. Bought a small bottle hoping the juice would at least be decent. It wasnt. It taste exactly how it looks. Like hot garbage. Generic cheap flavors and most of it is gunky coil cloggers. Its the same kind of stuff you find on those certain websites. If you have been vaping for a while, you know the ones I am talking about. I have been vaping for several years and this is some of the worst juice I have ever had. If you live in Abilene, go to Vaping Dragon or Stogies or just order online from reputable sellers. Just steer clear of this place!
Didnt get his name....but he was amazing! So helpful and patient with this old lady and newby! Great place! Very helpful! Im going to be a loyal customer!
Awesome service, good environment. You can find anything your looking for here for your vaping needs. I have a certain premium juice that I love. Unfortunately they did not have it, but that is the only thing that kept them from getting 5 stars!!!! You guys gotta get some Beard vape co!!!
My favorite shop in town. The staff is always great and knowledgeable. The prices are fair. And the house juices are some of the best you can get. Shop here.
This place is the legit place to go had a bad experience the first time. i guess it was just one of those days. anyways went there and was treated with the utmost respect since im rather new still to vaping oiling there new location on judge ely is LEGIT LEGIT. recommend them to the ones who are into alternative oils. trust me. these guys know their stuff
Came here upon looking for a regular vape for me and my hubs(another vape shop recommended me, because they only had juice, not vapes). Told them I had a $100 to spend and they hooked me up with 2 bottles of the most popular juices and 2 vapes. Think I paid $95 and some change. Will was super awesome, we where hard on money and he completely understood, has GREAT customer service, knew what he was talking about (Im new to the vapes, Ive always got the pre-filled things from the gas station) and I asked a HELL of a lot of questions. He smiled the whole time, personable, the list goes on. Thinking this guy needs a raise!! Anyways went back after my hubs broke his glass, thinking its going to cost a bit, nope, $3, again I was happy. That poor girl stood there and manually cleaned out his vape and put the new glass on and put the thing back together. Sorry this was long. The only negative thing I can say, is you can get most of this stuff cheaper online. But Id totally do it again because I like to see what Im buying and shown how to use it.
I love this place everyone greats me like a friend if I have a problem the solve it or will find a way to fix it. They have everything I need for my vape. Great store, and great people.
Very knowledgeable and helpful, highly recommended, definitely my only stop for now on for all my vape needs. Ally and Channings were awesome in helping find what I needed.
Employees are very friendly and helpful!
Worst juice everrrr! They have three types of juice i was on a budget and coulnt afford there prime so i got the cheapest one they had and it was so bad i couldnt stand to vape it. Its sad they even sell it! This is litterly a rip of scam!!!!! The costomer service was okay.. But the juice was horrible.. I live out of town and was just stopping by... Never again
Its been 5 plus years since I stopped smoking cigarettes an stated vaping. Im so very happy I switched. However buying supplies has been sorta a pain in th arse I live in brownwood so it jus gives me a reason to go to Abilene
Yall are awesome. my dad comes to yall for all his products . his name is Michael. Justin knows who he is. Great customer service and atmosphere!
Been here two days in a row the first day for a new tank and the second day for juice and a extra coil for the new tank and both visit I dealt with the same guy both times and he was very friendly and helpful prices on hardware are definitely the best in town, great selection of premium juices and a very good sized store front and a great selection of hardware as well this establishment will be my go to vape shop
One of my personal favorite places to get juice. Try the snozberries or the hulksmash! Great service and cheap prices (specially on Thursday!)Update! I bought my newest mod from the wonderful people at Madvapes and I love it! Its called the mag and the price I got for it was INSANE. Im talking CHEAPER THAN ONLINE.Not only are you supporting a local business by purchasing your vape supplies here, but youre also building a relationship with people who care about your wants and needs.Again, I love this place, and Ill continue to be a loyal customer.
Great prices, knowledgeable staff, very quick service. Just great juice and very better people always friendly whether you come to buy juice, mods or tanks or just come to hang out
Awesome people one of the devices I bought from them started to act funny and they quickly warrantied it with no issues and are always super friendly and fast and knowledgeable on what I am looking for.. A+ Shop
I should have started at this store instead of the competition. I was treated much better here. Knowledgeable staff and they go the extra mile.
The staff is always knowledgeable, friendly and helpful. They have a HUGE wall with a selection of house e-liquids along with a hefty supply of permium flavors. You cannot beat their price on e-liquids either. Thirsty Thursdays buy one, get one free on house flavors. (I get 200ml 3 nic for about $26!). Try pop rocks. You can build your own flavor or even try something others have made.They have everything you need to get started vaping and many mods to add to your collection along with batteries, tanks, tips, coil replacements, and more.They offer other service like RDA coil builds, periodically host vape comps and always offer discounts (such as Military). I have been to several other vape shops in Abilene and this place is spot on!
Great selection and fair prices. Any issues Ive had, Justin has made them right! I highly recommend them!
Great people that are always willing to help even if your purchase is small. Easily the best vape store I have ever gone to.
Has what every shop in 325 area lacks - variety of products, juices, and accessories and a staff that is personable, knowledgeable on their products and completely by far the cleanest shop Ive ever been in.
Walked in and was greeted immediately! Got what I was looking for and very friendly service! Great staff and products!!!!
Not great prices but its a vape shop lol if u want cheap go online other than that great service and friendly experienced people
Awesome customer service, prices and liquids!! Highly recommend them. Very knowledgeable staff.
Best service, great productsThank you to the great staff at KureSat, 2-26-22 2:20 pm
Great good fast service, lots of product, knowledgeable people
I was extremely pleased with the service I received when I walked in. Im a newbie, and they helped hook me up. Will definitely be a return customer.
My go to shop. Always buy from there, great staff. Great specials, active part in the vaping community
Very good customer service and good products. Great flavors on e-juices. Very good MADVAPES MAXX juices. Very clean environment to be in. Employees are fun to hang with and vape with. VAPE ON!!
Friendly, knowledgeable staff and reasonably priced.I highly recommend this shop for all of your vaping needs.
Great service and prices, its the best place in town for your vaping needs.
Pretty sure the only negative reviews for this business are other businesses like them trying to give MadVapes bad reviews because they cant compete with them. Enough said.
Awesome products and prices. Employees are very informative.
Very satisfied customerVery knowledgeableVery HelpfullI highly recommendALLY and CHANNINGS at turner plaza drive
Great customer service. They have great knowledge of items. Best shop in Abilene.
The best! Great staff who care and the widest selection of hardware and liquids and the best prices.
Very knowledgeable staff very friendly environments any questions I can answer any help they will offer awesome Vape cops or held there
One of two places I will buy my vape gear from. Nice and friendly people here , always helpful.
Didnt know what I was really wanting and the staff was very helpful and got me set up. Love this place !!!
Great shop! , great friendly service, some of the best prices in town
The people are always so friendly and helpful!
AIways helpful. A ton of flavors to choose from as well as great place for mods and coils.
By far the best vape shop in town. They are great at taking care of you.
Very good customer service, clean and well organized with a rewards program for frequent customers
Great prices, really delicious flavors on hand.
Attentive service. Guys behind counter answered a lot of our questions and I purchased a new pocket vape that helps out between long vape breaks . Thanks guys
I love the feel of this establishment so down home and nice
Love the shop. Staff is very helpful and knowledgeable on the product.
I shop here consistently all locations. Never again👌
Always quick friendly knowledgeable service
Reasonable prices, knowledgeable and helpful staff. Definitely recommend
Nice clean shop, lowest prices in town, overall great shop to visit.
Love this place I go there quiet a bit and the people that work there are always cool
Usually busy. may have to wait, but workers are knowledgeable about what they sale.
Best customer service out of all the vapes shops ive been to
If they had a better selection of juice they would get 5 stars
The guys were very helpful and pricing is really good.. thank you..
My favorite vape store great staff great prices.
Best friendly place to go best in Texas I highly recommend you go here for your vape needs
Friendly helpful knowledgeable fast service
This is my spot. Any time I am home I come here to stock up on liquid before I go back out on the road
I love this place! They are always so helpful.
Best place for vapes in town! Great prices
They took things out of my new vape box i bought not happy at all
Love this place! Best service, best pricing in Abilene!
Friendly staff good pricy juices
Great service and lots of stuff to buy and try
Excellent
Great staff. Best prices in Abilene
Great variety of e-juice, and devices. And 2nd Am. friendly.
They have a bunch of in house juices on sale right now!!!
Love this place, great knowledgeable staff.
Very good customer service and people
Love em! Best Vape place!
I called this place with a couple of questions provided no help. Ill spend my money elsewhere
Always a great place for vape products
The people are always nice and helpful.
A little expensive, but overall really good.
Love the employees very friendly helpful
Best place in abilene, For vapes that is!
Great shop, and great service!
Great place for juice
Great customer service 👍
Great affordable prices
For all your juices
My go-to spot for vape related stuff
Excellent service
Good prices
Awesome people
Rude employees