The guy behind the counter is great!! They have such amazing prices and wonderful customer service. I just started going here since it opened and will continue to be a loyal customer
Came in at 9:01, because they’re the only store open this early, and I kindly asked the employee who was walking in if he wouldn’t mind if I was the first customer of the day because I was in a hurry. He promptly replied “we are open when the open sign is on.” Rude right? Don’t waste your money here when there are much more customer focused and reasonably priced options. I will take my business elsewhere and recommend anyone reading this does too.
If Skinny white kid is upfront just comeback another time. Dude sucks and is rude. Very short and makes you feelUnwelcome.
Chris is always helpfull finding what a i need and letting me know about new and shipping products
Chris was very insightful on each of the products and answered all my question thank you so much
Been going here for years but customer service has declined dramatically. I purchased a vape that I was promised would be supported through constant supply of pods. However its been a month since they had any and when I asked the gentleman working there when they will get more he said “I don’t know man it is what it is” in the rudest way possible. I was promised the caliburn vape would be supported constantly and thats why I purchased it. After 5 years of business, this is how they treat their “loyal customers.” Through terrible customer service. Y’all cant blame it on lack of supply because I went to another vape shop and they had it.
I came in and chris was such a big help very helpful would recommend for others
BEST VAPE STORE EVER BEEN COMING HERE SINCE DAY ONE!!!! HIGHLY RECOMMEND!!!
Don’t go here unless you want to gamble your money on a vape that works properly, 75% of the time it’s broken and from what one of the staff members told me is that majority of their vapes do not work properly. One day it’s “oh these 2 brands are great” and then the next time you go it’s the opposite of great. They just love to lie. Also if you’re looking to buy a mod you are a 100% better off getting one online. The markup at this store is pretty close to 100% and that’s just going off of what websites sell mods for if you buy one. $20 mod online would be $40 at the store and that’s just being generous, prices are a lot worse.
Blake is extremely knowledgeable about all products in store, and has yet to show me something I DIDNT like. Prices are fair compared to other shops in town, and the atmosphere is always cool and relaxing 🙌🏻 If you stay in the area I definitely recommend this location.
Great service great customer service super fast
Crazy good place and great people bruv.
My husband and I go to your store at least twice a week. We always get great advice from Blake on new items, and our regular vaps are always in stock. Blake is very knowledgeable, friendly and helpful!
Been going here for over a year and Blake (store manager) and all the employees are amazing and very knowledgeable.
I had a great experience. I received advice and help from Blake on devices that would suit my needs. Ultimately, I would recommend this store to friends and family for its great service.
The cashier at night with glasses was very respectful. He helped me decide which vape was the perfect one for me. Would come again 10/10.
Best shop in town! Beto is the best!
Great service and great products. Blake was very helpful and introduced me to elf bars and that’s all I have bought since meeting him. Will always be back and a monthly regular.
Guys really know there stuff, great prices, awesome selection, its the best shop in Texas
One of my favorite shops to go to, Im there like 3-4 times a week, employees are super cool and helpful and the manager is always willing to work with customers. The only time i ever had an issue with a product (disposable died while half full still) they gave me another one for free AND $10 off a different brand. I have loved this shop for years and continue to ge satisfied weekly!
The place has always been open when I needed it also the people there are amazing and helpful. You will not feel rushed they really hear you
Amazing shop have been a customer since their opening! Haven’t even thought of any other shops ! Prices are good, staff are knowledgeable and friendly! Products are top shelf. I’m amazed at the service provided along with all of their choices in products! Definitely my go to!
Blake and Beto were very knowledgeable and saved my a fortune fixing a tank i previously bought here! They also gave me many tips! Great place, very friendly and helpful!
Blake’s the goat, very respectful and knows his work to T!! Great guy, even better salesman. Will be back
Employees are awesome and helpful, great prices! Highly recommend!
Amazing quality products sold here! Blake was very helpful with getting me what I needed. Will most definitely be coming back.
I went in not really knowing what to expect and it turned out to be a really enjoyable easy going process Blake was very thorough and knowledgeable super friendly and helpful. 10/10 recommend.
Everyone that works here is always super helpful and good for conversation if you are in that sort of mood. I visit sometimes 2 or 3 times a week and each time is a pleasant experience.
Very helpful staff and great recommendations. Awesome Unrushed experience every time. They display everything so neatly and easy to view. Top vape shop in Allen hands down! I would highly recommend this vape shop to anyone looking to find quality vape supplies.
Wonderful products and customer service, satisfied with the price and product quality as well.
I went here yesterday; very friendly atmosphere. Carter was helpful and educational in showing me around the hemp products. I was pleasantly surprised by the quality of the URB product I bought, I will be returning for future purchases.
Customer service is always awesome! Great prices too.
Always my go to shop. Very nice and helpful :)
THIS SHOP FILLS THEIR URB 3G WITH FAKE OIL AND SELLS IT. URB 3G GLUE BERRY HAD 0 FLAVOR AND LIGHT COLOR, ON OFFICIAL URB SITE THE OIL IS DARK, AND IVE BOUGHT REAL ONES WITH FLAVOR AND DARK OIL SCAMMERS FOR REAL STONERS WILL KEEP BUYING AND WONT REALIZE! WATCH OUT
This is the best shop I’ve ever been to, hands down. The products are great and reliable. I’ve never had any trouble with the staff, they are very willing to answer any questions I have and have never made me feel like an inconvenience, which has been a big issue with some other shops I’ve been to. I see a lot of people post reviews saying they carry fake products which is not true, if anything has ever seemed off to me, I can always get it authenticated either online or in the shop with no trouble. Another thing I’ve consistently seen is that people get upset for not getting refunded. There is a sign at the counter that says no refunds or exchanges, which is a completely respectable policy. I know I wouldn’t want to use a vape product that a stranger has used. It’s sad to see people trying to mess with their business because they don’t like a policy that they knew of before purchasing a product. Overall this shop is wonderful and I’ve never had problems with them. I highly recommend trying them out and if you had a bad experience I really think you should try them again.
Horrible customer service, bought a vape pen only to get home open it and the pen tasted like it was burnt, didn’t get a receipt and was told if I didn’t open it and try it there and then there is nothing they can do about it!? used this place weekly but definitely won’t be returning here
New in town and this is definitely my new favorite smoke and vape shop the prices are ridiculously good compared to places in like Plano and Frisco and the guys that work there are always really informed and super chill I havent had as good an experience in this kind of shop since I was in Denton (and I am a total Dentonite so Im biased 😜).
As a self-employed business owner, I can truly say customer service here is abysmal! I purchased a Pod Twist vape pen late last night, opened it this morning and after 2-3 puffs it died. I called the store and the clerk basically told me he is only an employee and can tell me that the return policy is posted and there is nothing he can do about a faulty battery. Simply put, he all but called me a liar by saying that it has been 12 hours since my purchase and I could have gone clubbing and passed the vape around to multiple people until it died. During a pandemic? Really?!? Truly Absurd! In my line of work our customer is key! Repeat business, word of mouth ‘marketing’ is gold. If this is how new customers are treated here, I would hate to see where this shop ends up in 5 years. I definitely will not be back!
My favorite and only vape store I go to. Everyone is so down to earth and helpful. Once we locked our keys in the car in accident and the owner helped us lower the price for the locksmith and it wasnt even business related. You guys are much appreciated and thank you for being you ! Much love
I bought two disposable for price of $30 and burned within first hour never come back to this place and staff was really rude about return it won’t give me new one I bought on 05-04-2023
Excellent on sales, terrible on basic knowledge of vaping. Advising people a higher temperature than they should.candies and fruits about 30 Watts, and things like coffee, and chocolate would use a higher temperature it brings out more the taste. I went in and bought a vape and when it was time to get another atomizer they did not carry them as in keeping stop. Its also my personal belief that particular brand that they carry it designed to make you spend more money by complicating with extra parts and or poor design. Besides that the staff is very Pleasanton nice
Pretty lit place no pun intended!!!
Very helpful service there Im new to it and the guy was so Kool and even hooked up my cartridge and let me see if it worked to make sure, when he could have just try to sell me a new one. Got a new customer will definitely be back.
Went in the first time during the day and the staff i talked to was extremely knowledgeable about the products and very helpful. The second time i went in the evening, there was only a younger gentleman working at the time and he was completely in the weeds. Im not sure he even knew what vaping was at all. I guided him and still ended up with what i came for. This is still one of the best shops in Allen imo and still worthy of 5 stars. Just be prepared depending on whos working that day, you may have to do a little legwork yourself.
Blake has the best customer service around. Favorite smoke shop around.
Love this place! Blake is always very friendly and great customer service. Thank you Blake.
Good service. Fair pricing. Great store location. I would have rated 5/5 however there wasnt huge selection of glass, But every peice i saw looked to be quality.
BEST PRICES IN DFW. Employees are super knowledgeable with all products. Brandon gives the best recommendations & super welcoming. Fav shop
Love their products! Always shop here and they are always so nice and helpful!
Amazing prices and very helpful staff. I was sent here and would recommend anyone make a visit!!!
Is a great a family Owned A bussiness. never have had an issue and if so they have never hesitate to fix my problems. Great People to work with.
Relatively new vaping noob here. I was thoroughly impressed with this establishment. The guy at the counter was very knowledgeable and was courteous when answering all of my newbie question on a wide range of items. He seemed to actually care about what he was doing, which I admire greatly. Very clean set up and furnished well. They definitely put a lot of time and effort into the fung shui of their layout. Only downside is they didn’t have the replaceable pods for my Aspire, but it is a brand new vape, so it’s understandable. Bought the Shijin Phoenix ( Guava Lychee) and I have most assuredly found my new flavor for a while. Even though it’s out of my way by fifteen minutes, I will be a return customer in the very near future. Lit Smoke and Vape exceeded expectations. Pat yourselves on the back a few times.
Wish I could put 0 stars. Found a torch for $60 here & went to another vape shop that had the SAME torch for $20 cheaper, it wasn’t on sell either. Do not shop here, they don’t know what they’re selling nor do they do their research. Everything is super taxed as well, this business has really gone down hill.
So far I’m very happy with this shop yes there are many in Allen but you have to choose wisely if you want to go to one vape shop that sells fake stuff or the other shop down the street ran by a bunch of kidsThe owners that run this place are very kind and everything I buy is authentic they have a wide range of juices to choose from and they never have a problem reaching out a product for me to check out if I want to buy itI enjoy coming here I only wish they had a little better rewards program but other than that it’s a very good shop in the Allen area
Sell several fake products including juices, mods, pods, etc. Even have verification stickers on the boxes that have fake codes when you scratch them off. Friend of mine bought some pods here and I took them back and told the staff that they were counterfeit and they continuously told me that it is impossible because they get it directly from the manufacturer. I asked for a refund (vaping out of counterfeit pods can be very dangerous) and they told me that they cant do that, and only the boss can. I asked if I could speak with the boss, and the guy said that hes off. I asked if he could call him, he was very quick to mention that the boss phone is off right now, without checking anything. I asked when I could see the boss, he said that we wasnt coming in until Friday. I asked what time hell be in, he said, briefly.Staff is also incredibly incompetent. My friend asked about the nic content of a juice that I have and the guy gave her a wrong answer, I had to show her on my bottle the correct content. My first time buying a vape, I went in there asking about 0 nic juice in pods and he started telling me about the nicotine salts that you can put in a tank.Unhelpful staff, counterfeit products, not to mention the terrible environment. DO NOT GO HERE.
Love this place. Great products and prices!!!
Beto is the best employee ever great service and speedy always
5 stars for not giving into the stupid policies by DSHS. They rather see us have to buy potentially dangerous and unregulated thc products than buy it from trusted businesses like this. Keep fighting the good fight!
They have everything I need for the most part, Sometimes rude when alot of people are trying to buy something but Its understandable. Would recommend downloading their app and going here! App is called Clover (not the dating app)
Everyone shop here. This place is the bomb my vape tender name is Beto. He was phenomenal I highly recommend this place.
By far the best vape shop in Allen! Blake is extremely helpful and knowledgeable. I loved the vibes and I’d definitely recommend checking this place out.
The only stop in Allen if you want the best of the best!
Awesome shop!!!! Best customer service:) definitely recommend, and they have best prices
Great store, with even better people working it! my favorite place to get literally any nicotine product with great prices!!
Dont waste your time. Horrible Customer service, No Selection, Had to look over the counter at the small price tags and got accused. Never going back again.
My favorite vape shop, drive from Frisco to Allen. Family owned, very knowledgeable employees, great deals. Its like everyone is your friend!
Had trouble with my mod to go to a couple places lit smoke and Vape got it fixed for me! Also purchased some coils and juices and their prices are absolutely phenomenal !
Everyone in here is super nice, the prices are great, and they’ve got pretty much any smoking/vaping items you might need. If you’re in the area, check it out
These dudes are great, always explain everything and all of their products are good. Their CBD products are all very good and priced very well compared to other vendors in the metroplex.
One of the best vape shops ive been to the service was great the guy was able to work with my financial problem and give me a good deal in a vape mod they also helped me set up the thing best ever i will keep coming here
Great place to come for good quality items. Friendly staff and great selection.
Best place to buy vaoes and delta products. Been going here a year. Good service
Worst costumer service ever. Im almost certain the employee is high. Also, very overpriced
Unprofessional staff membersAny vap that I was pointing, a tall cartoon looking trash was telling me, its too expensive. Literally theyre not selling.
Large selection, friendly staff but Im giving it three stars because some of the employees would rather talk with their friends than help paying customers.
Best area vape shop in, best inventory, prices, quality. Ask for Virginia, super nice and a wealth of wisdom. Introduce yourself if your local. Only I place I go now.
Very sweet as people, however, have no business to be running a business! I knew more about the very unfortunate supply of products they are selling than the both of them put together 😕
Awesome service best in town!!!! would suggest this place everytime anyone needs any kind of smoking needs!!!!!!! and always the best prices! and deals! JOHN was VERY HELPFUL!!!!! thanks guys!
Been going here forever and everyone is my favorite, everyone is always here to help even when I have a million dumb questions, shoutout Blake, put me on to my favorite disposable!
Super knowledgeable stuff. Love the Kratom and Delta selections. Would recommend Halo brand gummies!
BEST of the best for all smoking needs if they dont have what ur looking for they will be more then happy to get it for u at the best prices!!!! ALWAYS KIND AND RESPECTFUL!!!!! LOVE THIS PLACE !!!!
Cool products felt alittle rushed to choose what I wanted but I also went 45 minutes till closing so maybe if it wasnt so late it wouldnt feel that way
Awesome shop with great vibes and great service. BETO is always on a the ball ready to help. 5 stars
Staff is already friendly. Shop is clean. Its a little dark in the store. Everything resale is great.
Good customer service and really good staff!! Will definitely keep coming back to this shop!!!
Great fast service, the owner is the nicest small business owner in Allen, if you vape or use CBD you have to try this shop out.
Good prices, the staff is super friendly and they have a really cool bar and sitting area where you can hangout and watch movies.
CBD HQ - Lots of very good CBD products!! The guys are very knowledgeable on everything CBD. If you are looking for a great way to manage your pain hit up Lit Smoke & Vape.
Beto was awesome, great customer service
Best vape shop in town, always extremely helpful and every single staff member has always helped me out extremely! Will continue to always come back!
Walked into the store the guys in the store they are so awesome they’re very cool very helpful very knowledgeable about the juices and CBD line and glass water pipes
Blake was extremely knowledgeable and friendly he provided great experience
Great place lots of things to look at great customer service happy its close to my house !
What is this product? I dont know..This one? No idea
Great experience. Knowledgeable staff. Like the shops set up.
Staff was very helpful, prices are amazing. This will be my go to place from now on.
Awesome place has everything i needed and staff was very helpful!!!! Would only come here from now on !!!! Love it!!!
Just wow this place is the best. Great selection of juices vapes and glass pipes great customer service very happy place to be at
Walked in the shop and walked out with a smile absolutely great customer service definitely will go back
Great shop, great people and prices! Love coming by here and chilling!
Extremely great selection great staff very knowledgeable will come back
One of the only places I can find Juul fruit flavored pods. Friendly staff and nice atmosphere.
The guys are super nice, and always have new things to try!!! Love you Jack ;)
The only vape shop that doesn’t get annoyed with me when I ask a billion questions lol, love the staff here.
Terrible prices.
Love the shop, super great people and wouldn’t change anything about it!
Good service, best place to get my vape needs!
Great place , great service and good prices over all awesome experience
Beto is honestly the best he will sit there for 20 min to help u figure it out
The best customer service great prices a must visit amazing
This vape shop is super chill and friendly love the set up they have very home like.
Chris was really helpful and great customer service.
Great staffLarge selection10/10
Horrible customer service, very rude. Too many vape shops in Allen to be yelled at by this guy! Wont go back
The employees are amazing and fast
Terrible customer service. They didnt even try to help me nor even said a word.
Great products and service
Best vape shop in Allen area! Definitely recommend!
Always super helpful and friendly!
Carter was very nice in helping me with my needs very friendly definitely coming back
Good gear and popular ejuicesI like the Naked euro gold tobaccoGood quality products and prices
Great place right next to my house prices are amazing definitely will be back
The customer service Blake provided deserves a raise.
Blake was awesome well informed about his products !!!!!!
Very low prices on grinders I went to 6 other smoke shops n they where charging 50 for the same grinder I got here for 25.
Great customer service bestchoose to go to
Finally....a great local vape store with great stock and great employees!! Yay!!
Bad customer service and overpriced. Never going back!!
Smells awful and DO NOT GO TO THIS SHOP ALL THE 5 stars are fake from not real customers
Wide variety of products. Mike, the owner, is great.
Great customer service i buy my hookah tobacco from here
Great place to go
Ayyyyoooooo!!! JUUL and PHIX for days!!! Love this shop!
Love this shop, great product & great prices.
Great customer service even better products!
Always come here very friendly!!
They are so nice
Shoutout too my boy Blake
Awesome place and great prices!!
Beto is the Besto.
Great service even greater products!
Cool vape shop with friendly employees. Lota of variety
All the Employees are very helpful and knowledgeable!
Some of the best smoking products in Dallas area
Great store, great prices
Lit smoke & vape sells fake products and has incompetent staff.
Staff is super helpful and friendly
Love it
Great workers. Especially Brandon
I purchased a bong and it works great, I was helped nicely.
Good selection and helpful staff
Good service & products !
Blake is awesome!
Good retail shop.
I love it
Best shop in town
Yo this place is heaven
Awesom staff and product
Bad service 😞
❤️❤️❤️
Amazing place
Sweet