Massage Envy

3670 McKinley Pkwy Unit 5B, Hamburg, NY 14219, United States
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Massage Envy
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Br
Review №1

Massage Envy is a great place to get a massage and/or facial. All the providers are great and they ask what you as a client would like to make sure you are pleased with their service provided. I have seen numerous providers and have not ever had a bad experience. If you like to chat while getting a great massage Chris is who I’d recommend. Yet again as previously said all providers I have dealt with are great.

Li
Review №2

This place steals your money and harasses you with HUNDREDS OF TEXTS AND PHONE CALLS. APPTEMPTED TRANSACTIONS ALL HOURS OF THE NIGHT. Do not sign up for their membership. You are NOT ALLOWED to cancel without a doctors note & they make it almost impossible to cancel. Please save yourselves and read the fine print on everything from this place. Better yet, go support a small local business who wont harass you 24/7.

ju
Review №3

Dwayne is an excellent massage therapist. Service staff is very helpful. Cancelations are posted to make those appointments available on a first come first served basis.

ad
Review №4

I’ve had a membership here for two years. They are inconsistent and the only good massage therapist is Dana, good luck getting an appointment with her within two months of making the appointment. The other ones I’ve tried have invited me to there house, that was totally unprofessional. And another spent my entire massage trying to convince me that I should go to her church and be more religious. They also will find every reason to charge you. And after I was no longer comfortable going there and cancelled my membership they forced me to pay for another month. Then when I called a month later they tell me my points had expired. They also will tell you they sent you reminders even after showing them proof they didn’t. They still claim they did and charged me anyways. Even though they didn’t do their job and send out reminders, I’m at fault and had to pay. The membership is a total scam so they can have your card on file and charge you when ever they like. Also increased their rates with out telling me or having me sign anything approving them to charge more on my card. What a total waste $2,000

El
Review №5

This was my first time getting a facial and Lisa was AMAZING- she was kind, explained the process to me and benefits of each product while keeping the conversation fun and engaging. Overall it was an extremely relaxing experience and Id recommend her to anyone new or anyone who regularly gets these services done. She also gave me a few product recommendations for my daily routine that seriously improved my skin texture and brightness.

An
Review №6

The massage itself was great, but Chris was very talkative! I’d been looking forward to relaxing and turning my mind off but he talked the entire time. He was very friendly and I didn’t want to be rude but as I said, I’d been looking forward to peace and quiet!

La
Review №7

My massage therapist, Amanda was incredible. Massage Ive had ever, very friendly and personable.Would have given five stars but I didnt like how the music kept changing every few minutes. It was just like 3 minutes of water sounds then 3 minutes of instruments and kept switching back and forth, would be better if they had one thing for the whole time. But that had nothing to do with Amanda

ma
Review №8

KATIA was wonderful. This is my second massage with her and I can’t say enough she’s polite she listens. She keeps quiet when I don’t wanna talk and just lets me relax. All of my muscles were really enjoying the whole thing I’m an avid runner and she was able to target everything that hurts it felt great. Thank you so much again.

ev
Review №9

Donna was awesome!It was my first massage ever and she was professional and did a phenomenal job.I had been experiencing some neck pain that already feels much better the next day.I would recommend Donna to anyone. It really was a great experience.

Sh
Review №10

Love Massage Envy & Nichole, Emmalyn & Tracy!! None of them will ever disappoint. They remain in tune with their client’s. Their healing touch is such a gift.My Rheumatologists and other specialists have always encouraged me to get massages as often as I’m able. They said it is the best gift I could give to myself. They are absolutely right.It is, by far, the best medicine for the body, heart and soul…and from walking into Massage Envy’s doors, you are greeted by kind and professional people who only want the best for you. I’m going to miss them when I move…but until then; they certainly have my loyalty.

Su
Review №11

Stephanie was amazing and fantastic, I’ll definitely be returning, best massage I ever had, I’ll definitely be recommending Stephanie to everyone, besides the construction and THE NOISE Outside has been completed with whatever is happening out there!! :D, definitely made the session, Not peaceful. Thank goodness my massage therapist has a great outlook on life and good conversation skills.

ka
Review №12

Hamburg/OP location. Chris M is such an incredible massage therapist!! Love going to him, he always makes me feel refreshed and relaxed!Donna is awful, I have tried contacting the manager privately with my complaint twice now, but have never heard anything back. I am very disappointed. I had a session with Donna that I want refunded to me, was the worst session Ive ever had, she made me feel uncomfortable. She was mean and nasty to me when I asked for more pressure, and she hurt me out of spite. I would never see her again, that was cruel. Such a mean person. And her nails are way too long, so it feels like shes digging her nails into your skin throughout the massage.

Ly
Review №13

Wow!! Just incredible! TRACY gave me THE Best Massage since becoming a member!I HIGHLY RECOMMEND TRACY as your massage therapist!She was professional. She asked a few times about the pressure being ok.Tracy stayed quiet, (which I prefer) even though there wasn’t any music, I still felt very relaxed in her hands. You can tell that Tracy is passionate and loves her career.

Jo
Review №14

Donna is a great massage therapist. I usually enter feeling sore, painful and tired. I leave feeling very relaxed and the next day physically feeling much better. I always look forward to massages from her.

Ka
Review №15

The massage was great but I was very disappointed that I had to rush to get dressed. It wasn’t the massage therapist’s fault. He had another client in that room in 3 minutes! At check out, I said that I just wanted a few minutes to lay in the peaceful environment before getting dressed and they said that that isn’t possible for anyone. They are back to back with clients. Next time I’m going to cut my massage short by 5 minutes so that I can relax at the end.

Li
Review №16

I loved Nicole (she did my massage)But the entire hour there was very very loud construction that made it impossible to enjoy myself. Nicole felt horrible and it wasn’t her fault but it was unfortunate that we were in a room directly next to the construction.It felt like they were going to drill through our wall. I was hoping someone from management would reach out to me to make things right but I haven’t heard from anyone.Overall a great location and great staff.

Au
Review №17

I love getting facials here. My aesthetician Lisa is AWESOME! You can tell shes passionate about what she does, and that she has your skins best interests at heart. Ive been getting facials from her for a little less than a year, and every experience has been positive. Plus, my complexion has never been better!!

Br
Review №18

While Donna is an amazing therapist, I could have done without the construction workers next door using profanity every other word. The walls are thin and it was less than a relaxing experience. I know construction will not go on forever and it is not the fault of massage envy. However, I will wait awhile for my next visit.

Ta
Review №19

Katia is the most amazing massage therapist I’ve ever seen. She is extremely experienced in proper massage techniques. Knows my problem area’s, focuses on them with healing results. We need more like her!!!

Ly
Review №20

Lisa was friendly and thorough. My facial was fabulous and so relaxing I fell asleep and thats never happened before. Great job Lisa! Thanks for a lovely time!!@

Ke
Review №21

Everything was great. Jennifer is a great masseuse. Got rid of all my aches and pains. She was very attentive to what parts of my body needed special attention.

Lo
Review №22

My skin looks and feels great after my facial with Lisa. Her shoulder & hand massage helps so much with my arthritis.I look forward to having a relaxing & enjoyable session especially when its for 90 minutes!Ive been going to Lisa for quite some time at Massage Envy. I cant imagine going to anyone else!

Je
Review №23

I can not say enough about Alex!! He give an amazing massage!!! I could absolutely fall asleep I am so relaxed... but he targets all of my problem areas and one of the best foot massages!!

Ad
Review №24

Lisa is Amazing!! She gives the best facial & a great hand massage! & Jennifer is Amazingg with her massages! If your a person who loves a deep massages , would highly suggest Jennifer! Everyone is so nice there & its so clean and relaxing and calming! I love them all

He
Review №25

My massage with Alex was incredible. His pressure was perfect, but hes also really intuitive and intentional with his work. That was honestly up there with one of the best massages Ive ever had, thanks Alex!!

Je
Review №26

Amazing facial!! Ashley was awesome and very informative in helping me get started with a skin care regimen. Would definitely go back to her!

Ca
Review №27

Alex was very professional. He uses long strokes with his massages. I didnt feel like I had to talk so it was very relaxing, plus he also worked out some knots and hes very good at feet.

Li
Review №28

He is truly a hidden Gem at Massage Envy! I absolutely loved it and felt so much better after the massage! His specialty is relaxation and I’ve been super stressed about a lot of things so this massage was exactly what I needed. He creates such a relaxing vibe in the room and makes you want to fall asleep and to melt any problems away.

HE
Review №29

Lisa is so amazing! Her attention to detail regarding any skin concerns is refreshing! Not to mention her sweet personality! Her professionalism with my chemical peels and facials is second to none! I always leave with a smile! Thank you Lisa :-)

ro
Review №30

I’ve been to massage envy three times now. While the massages themselves have been great, I would love to pass on one or two recommendations:I like to come for a quiet, relaxing, soothing massage. I really don’t care to talk through the whole Massage. All three massage therapists I had talked the entire hour. I then feel obligated to talk.Lastly, while doing the massage it would be great if the therapist would ask once in a while how’s the pressure. Would you like more or less. Instead of me having to say that hurts or that’s too much pressure.

ju
Review №31

Emmaline listened very carefully to my medical issues and checked w me frequently to make sure pressure and locations to massage were ok and that I was doing ok. I appreciated that.Very pleasant and friendly. Looking forward to my next visit w her.

Co
Review №32

Updated review: I just had a session with Donna and am so grateful I booked with her. She was super nice and professional and really listened to what I was saying and what I needed. She was able to get a huge knot out of my shoulder that was causing nerve issues and I left feeling relaxed and refreshed. I cant wait for my next appt with Donna to work out a few more knots in other places.I love Katia as a therapist! I never leave disappointed or feeling like I needed a little extra time. She always gets the muscles that really need attention and even ones I didnt know needed it or even mattered. She is always professional and courteous and Ive never felt uncomfortable. I have turned down appointments if its not with her because she is the best therapist for my needs. I love coming here in general but definitely if its with Katia!

As
Review №33

Had such an amazing massage! My back and neck were so tense and needed to get in asap. I had Alex and it was one of the best massages ever! Definitely helped my back and neck tremendously!

Kr
Review №34

I had My first massage ever on Friday.. it was AMAZING! I thought I would be uncomfortable but i wasn’t at all. Alex did such a great job! I would recommend him to anyone and would go back to him again!

Sh
Review №35

Tracey was absolutely fantastic yesterday. She, too, remains very sensitive to her client’s needs. My whole experience, from the time I walk in until I walk out, remains professional. Vacillating between Emmaline & Tracy has never been disappointing as I leave feeling so much better than when I walked in. Thank you!

Di
Review №36

I had Alex as my masseur and he was great. He came highly recommend and he turned out to be everything I was told he would be! I left with my body feeling wonderful; he did an amazing job!!

Th
Review №37

I would like to give a shout out to Lisa!!!! I had a facial done yesterday,she was very informative about skin,she told me about everything involving the skin. I am always nervous about going to have anything done,lisa was a very comfortable person. I cant wait to see her again. Thank you so very much,it was amazing!!!!

Li
Review №38

I loved Ashley! Totally recommend choosing her for a facial. She provides great communication about the skin care she is doing for you as well as answering any questions you have. Massage envy overall is a comfortable and great place to be for any service!

Ro
Review №39

Received a phone call that I had an appointment scheduled and there is a no show fee of 50% of cost. I have been there once and never made another appointment, nor would I. Too expensive!

Pe
Review №40

Dwayne is a very skilled massage therapist. He hit all the right spots in the right way. It was as if my his hands and my body had a secret language. He also communicated throughout my massage to ensure the pressure was comfortable for me. Ive been to multiple Massage Envy sites from Buffalo to Florida and he is by far the best yet.Massage therapy is definitely Dwaynes calling.

DI
Review №41

I am not happy with Massage Envy after 10 years I’ve cancelled my membership. Can’t get appointments. Good employees leave. Lots of cancellations. I mean I pay for this service. But Donna at Hamburg location is the very best Massage I’ve had in years. Massage envy is not good anymore. Very frustrating

Mo
Review №42

LISA !!!!! IS AMAZING!!!!!! Blasdell location coming up on 5 years that she has been taking care of my skin FACIALS & CHEMICAL PEELS .*If this is your first time at massage envy REQUEST lisa.. she has the perfect touch / pressure when doing facials, massage , etc . and she is so GOOD at what she does ,I can trust what she says about my skin she is truthful and knows her stuff!! *thank you Lisa*. You ALWAYS take me away to relaxation mode ,me time, best self care ever, I forget about anything thats a distraction in life and always have the best 60 minutes of my day ..

Ra
Review №43

Katia does a great job. My appointment was for 2pm and my massage ended at 246. I know the massage is 50 minutes but if you take into account that my appointment was at 2 and I had to take some time to get undressed and on the table then it didn’t start until 205 the earliest. That means my actual massage was 40 minutes.

Je
Review №44

I see Lisa at Massage Envy in Hamburg once a month. She gives an amazing facial and truly cares about the overall health of my skin. I have noticed such a difference and highly recommend her.

To
Review №45

Tracy is the best!!! Whether its with helping me regain flexibility after surgery or just routine maintenance to help prepare me for my powerlifting meet. She always uses the correct pressure for a massage!!! 2 and a half years post op and I feel great!! Thank you so much Tracy!!! Thank you!!! Thank you!!!🙏🙏🙏🙏🙏🙏

Em
Review №46

Alex was great, I usually can take or leave the foot massage component of the “full body” treatment and it was incredible. I didn’t know how much I needed that. I highly recommend Alex and also Barry. They are both incredible massage therapists.

Ma
Review №47

I have used Massage Envy for several years to manage my chronic back pain. I usually go to the same therapists but yesterday I received an excellent massage from Christopher. He was very professional and instinctively knew where to work on my back to relieve my pain. I would definitely book him again. Thx.

Sa
Review №48

Chris is an awesome therapist! I have been going to him since the start of my membership which has been several years now. He is always professional and courteous.

Ni
Review №49

I love massage envy. Everyone is so friendly and willing to help. Christopher has been my therapist the last couple of appointments and he is great! He is professional, educational about his techniques (I ask a lot of questions lol), and best of all - a bills fan!! Haha

Do
Review №50

This was my last massage I was taken in 5 minutes past my appointment she started at 10 minutes after my time and she finished at 10 minutes before the hour so I only got 40 massage I paid for 50 minutes. The massage was excellent but I was shorted 10 minutes what a shame. So make sure that you keep an eye on your time .

Ka
Review №51

If I could stand on a mountaintop and shout how GREAT Ashley‘s facial was I would!I have never received a facial like this before in my life she makes everyone else seem mediocre. She put me to sleep three times . I’ve never had anybody massage my face the way she did!! Incredible!! Five stars!!Take my money!!!! ⭐️⭐️⭐️⭐️⭐️

Ni
Review №52

Jennifer was wonderful! Applied the perfect amount of pressure, was friendly and respectful. Found out we had a lot in common also (both our boys)!

Ma
Review №53

Nicole is definitely an asset to Massage Envy! Alex is extremely relaxing. I wish I didnt have to cancel but $70 is getting too high and I lost my job.

Sh
Review №54

Dwayne always works out knots and tight muscles and checks to make sure the pressure isnt too much. Always pleasant and easy to talk to. Love going to him for a massage.

An
Review №55

Emmaline is a great massage therapist. Will definitely be going back. She was very kind and attentive to my needs. The 2 ladies at the front desk extremely kind as well.

Me
Review №56

All staff was very friendly and timely. Alex was my massage therapist and he did an amazing job! Will definitely be returning for another session

Di
Review №57

My facial was fantastic. Extremely relaxing and informative. Lisa did a wonderful job. Definitely recommend!

El
Review №58

Christy is always the best at facials and is the absolute best to talk to. She’s super thorough, sweet, and informative on the products. I wouldn’t want to see anyone else!

Ly
Review №59

HEATHER IS THE BEST ONE AND ONLY PERSON ANYONE COULD FIND IN THIS WORLD FULL OF KNOWLEDGE AND SKILLS. IF YOU IN PAIN THATS THE PERSON TO SEE 100% GARENTEED YOU WILL FEEL MUCH BETTER WHEN U LEAVE. SHE IS ALSO VERY NICE. THIS LOCATION JUST NEEDS 5 MORE OF HEATHERS AND IT WILL BE A PERFECT PLACE.

Ca
Review №60

I had a great massage from Dave. I’m having a terrible sciatic flare up, He took his time to not only really work on my area but to stretch me out and help open up my mobility. FANTASTIC

Ch
Review №61

To expensive. I went to Ohm Therapeutic massage. My 90 minute massage was $105. At massage envy it wouldve been $188 for the same 90 minute massage.

M.
Review №62

Heather at Massage Envy at the Hamburg location helped me tremendously with the issues I have that I sought massage therapy for in the first place. She immediately identified my medical concerns, and planned the massage to eliminate the pain/areas of concerns. I left feeling 10 times better than I have in weeks. She was extremely professional, knowledgably and solace in her work. I would recommend seeing Heather for deep tissue massage. I will continue to book with Heather :)

Br
Review №63

Great place my facial was awesome thankyou lisa your amazing and wonderful to talk to and helping answer all question s etc…..Katia is amazing massage therapist very polite always fulfilling your request s great person

Sa
Review №64

I am a member. I do not suggest it. I will be cancelling my membership. I do not find the receptionist here friendly or welcoming. The male massage therapists are weird and I have tried 4 or 5 different therapists. I don’t want to hear about comic book characters or have my head “ cradled” much less hear about how I may experience an “ emotional release “ I ask for a female and can never get an appointment. Do yourself a favor and spend your money at a real spa.

Mi
Review №65

Duane is very knowledgeable and professional. His massage therapy has been so helpful in addressing tension and pain relief that I will only be working mainly with him in the future.

Ma
Review №66

I tried many of the therapists there after moving from another location. Kitty, by FAR, is the best therapist Ive had. I will continue to ask for Kitty. Shes the best at stretching, light through deep massage, pressure points, and conversation. Just perfect. If you ever have a chance to experience this therapist I highly suggest her!

Ni
Review №67

The absolute worst!!!!! Had an appointment schedules 2 weeks in advance as my time is very limited and getting an appointment in this place is not easy!!! When I get there they say it was canceled and there is someone else booked in my spot! Infuriating as I am a nurse and really utilize the effects of massage therapy!! This was my first visit ever and needless to say my last!!!!! I have a gift card for here and will be giving it away!! Horrible service. To rectify the lady at the counter stated she would offer me another day...seriously!! She also gave m3 the number to her district manager after I asked for it ...When I got to my car...I called wrong number of course...FURIOUS!!!!I WOULD NOT RECOMMEMD THIS PLACE TO ANYONE!!!!!!!!!

Ra
Review №68

We were coming in today as first time customers. I Scheduled two appointments one for myself and other for my boyfriend. We arrived earlier as requested to fill out paperwork and after we finished the receptionist came to us and said our therapist wasn’t feeling well and had to leave suddenly. She explained she was pregnant and all of a sudden couldn’t perform her daily job tasks, as a women I can tell you that’s BS she woke up knowing all well she could NOT work but came in anyways to put on a good show for her employer. The receptionist did ABSOLUTELY NOTHING to compensate our wasted time & energy. I would’ve preferred a call early in the morning canceling the appointment instead of wasting my time, gas & energy to go and not receive any kind of service. CONCLUSION: DON’T WASTE YOUR TIME WITH THIS LOCATION.

Jo
Review №69

I absolutely loved Alex, he was super professional, had the right pressure the entire time, knew exactly what muscles to hit. I don’t think I’ve ever been so relaxed during a massage.

sa
Review №70

The room and the bed that was use for massage smells bad as well as the beddings ,please make sure that all the beddings are sanitize and changed after each session.Thank you

Ki
Review №71

Dwayne is the best massage therapist I have ever experienced! He is professional, skilled and attentive to the needs of the client. I highly recommend if you need deep tissue and therapeutic massage.

Ju
Review №72

Alex listens to what I’m looking for and performs as needed. My body feels enlightened when I leave and my blood flow is improved. Can’t ask for anything more. Great service !!! That’s why I joined the club and go every month now.

An
Review №73

Went in for relaxation and instead left feeling angry, frustrated, and more stressed. I booked a 90 minute massage over the phone with a gift card I received as gift from my husband which clearly stated 90 minute massage + gratuity. Receptionist asked for gift card # which I provided. Arrived for massage and all was well until 45 minutes in massage therapist states I have 7 minutes left and asks what area I want to focus on. I then let her know I had booked a 90 minute massage and she replied she only does hour massages. Therapist went to talk to front desk about this dilemma and got response that I was left a voice mail message about this and I had returned their call. I understand people are human and make errors, but I am upset that this was made to look like my fault as front desk kept telling me they had left a voicemail. I had never received a call and have no messages about my massage being changed to a 60 minute massage. Only call I received was an automated appointment reminder call which mentioned none of this! I am baffled as to why no one at front desk mentioned my massage would be different from the 90 minute massage I booked over the phone when I arrived for the appointment. They made sure to let me know multiple times that my massage therapist only does hour massages, so why was I even scheduled with her from the start if I asked for 90 minute? I would have preferred to rescheduled to have a a full 90 minute as I was looking forward to my first 90 minute massage ever had someone said something instead of lying about calling me about it. Icing on the cake was how they continued trying to sell my a membership after their mess up! I will stick to real day spas from now on!

Ki
Review №74

Dwayne was great. I really liked my massage he hit muscles I dont think I knew existed. His knowledge of pressure points were great.

Sa
Review №75

Ive been going for a few years now and have used multiple massage therapists. Overall they are a wealth of knowledge. They always listen to my concerns/needs. Very happy!

De
Review №76

Emmaline did a great job! She was very pleasant, respectful and concerned about my comfort with Covid measures and my massage. 5 Stars

Su
Review №77

Jennifer was very professional and thorough. She did a great job. Would love to book with her again.

Ma
Review №78

Know I didnt have a terrible experiance but I definetly didnt have the most amazing either. The beginning was so comforting and welcoming with the beautiful lady at the front desk. Its when I got in the room I almost felt rushed and the woman rushed me along.... I mostly went to relax and get my mind off of work. And the women gave me the dirties look when I told her the moisturizer I used. Im and esthetican and as my first time even going to a massage place I wanted to just relax. And the facial itself was beautiful she has great hands, form, and great technique. But I lacked the feeling of spirit and soul in the 60 mins I was in the room. I feel like yes there was skin analysis but I didnt feel the most relaxed, personal I was thinking about the judgement about my skin... she made it seem routined. I didnt feel special and I always focus on making someone feel special. It was not that bad at all but when I pay 50 dollars for something and sometimes its 90 I want to fell special and not judgement for the way I treat my skin... everyones skin can be improved. And also I didnt feel like she told me anything about my skin other then telling me that my skin wasnt sensitive and I was making it dry... well then what is my skin type then, never told me what she thought the problems were... I would have liked to know that. I am saying 3 stars just because of attitude mostly I feel like thats a huge part of a facial is how your energy is with that person giving the facial.

Pa
Review №79

Very calm and relaxing to the point of falling asleep a few times. Alex is wonderful. He is quiet with a very peaceful vibe.

Em
Review №80

If you need a facial, ask for Lisa! Lisa is professional and gives the best, most relaxing facial. Seeing some real results in my skin!

Is
Review №81

I guess had my first massage on Tuesday it was a good experience Jennifer was really good the only problem that I have is that I forgot my necklace when she took it out and put it down until I finish and I forgot about it I finally later noticed that next day that I forgot my necklace Ive been calling and they having found it and Im really disappointed cuz I had that necklace for 8 years really mean a lot to me is from my husband and they still dont call me did they find on nothing I keep calling they keep saying the same thing that havent found it Im really upset about it

An
Review №82

If they try to book you with Barry say no way. He was a brute and I was sore for says after. Even tho I said ouch multiple times he kept at it. I was looking for a relaxing massage and got a physical therapy session instead. Wont be returning.

Jo
Review №83

I love the facials I have received from Lisa. So sweet, caring and professional. All staff friendly and patient with clients.

St
Review №84

Alex was amazing in working out my knots!! I’m sore today but I know it’s a good sore. Highly recommended

An
Review №85

Nicole was fantastic! She was gracious and stayed an extra hour to accommodate my cancelled appointment with another massage therapist.

Re
Review №86

I had Stephanie and she did a great job. I really appreciate how she focused on the important parts that really needed it. Thank you!

Mi
Review №87

Christy was amazing! Tried the cold orb enhancement! Highly recommend it very relaxing, my skin felt awesome!

Sh
Review №88

Heather did a great job giving me a deep tissue massage! She was very friendly and knowledgeable.

le
Review №89

Donna is awesome. She does a deep tissue message that gets rid of those annoying trigger points. I felt so much better!

Ja
Review №90

Been going few months my husband and I try to go every week, they have continued to screw up our appts everytime some are worked out some are not, last week they put the wrong time in so I rescheduled for this week I just payed for a lotion treatment very disappointing she pretty much applied lotion and the front desk is horrible not friendly and the customer behind us was in a hurry so we got blown off for her to take her. We said we would call back going to look for somewhere ekse

Jo
Review №91

I went in to keep my neck and my back worked on, and I did not get get the massage that I paid for. Yes for the first time it is 50$ but for that price or any price I expected better results and satisfaction. My therapist barely worked on the area that I requested to be worked on. I am still dealing with the pain, and I am disappointed in this establishment on there work.

Je
Review №92

My body loves The deep sports massage I receive from Donna every two weeks. Highly recommend her!

Ki
Review №93

I was very impressed with Lisa! She was knowledgeable, professional, and courteous! I would recommend her for anyone that wants a facial.

Je
Review №94

Kaitlyn did a great job! i highly recommend asking for her! thank you for a great massage

Ka
Review №95

Heather is amazing a few other therapists are great. Getting appointments is not the greatest if not booked in advance

Pa
Review №96

Dave was professional, informative and friendly. He made me comfortable and relaxed and was easy to converse. I would recommend Massage Envy.

Ch
Review №97

Terrible terrible terrible!! Dont become a member! Impossible to make Appointments even as a member! Will continue to collect money and raise membership prices without any communication...and they stick you in a little dark room to wait for your session...which ends close to 20 minutes before it should. Terrible place

Vi
Review №98

Alex was amazing!!! Came in with a neck and back ache and woke up this morning with 0 neck pain and improved back pain. Thank you, Alex!

Su
Review №99

My therapist was not only kind but caring and super friendly. Being on vacation away from your normal is tough, but I was super comfortable with ME.

Do
Review №100

Lisa is AMAZING!!!!!!!!!!!!! best person i’ve seen since i’ve signed up for massage envy! i even moved out of eden back to cheektowaga and i still make the drive to see her ❤️❤️

Sa
Review №101

Emmaline was great! Professional, caring and an all around great masseuse! I will definitely be back to massage envy for her massages!

Ja
Review №102

She is very polite all the time. I had a question about an add on. She explained it to me and it was wonderful. She was spot on with her explanation.

aq
Review №103

My facial was awesome. My tech is the best! Lisa was knowledgeable kind professional and I loved my facial.

Ma
Review №104

Barry is amazing and really listens when I need certain pressure and where I hurt the most, I always walk out better than when I came in, thank you

Ch
Review №105

I came in after being off work for a month with an injury. She knew EXACTLY where to massage, the perfect pressure, and I left THRILLED with my experience.

Da
Review №106

Donna at Massage Envy is fantastic. She is an expert in her field and I am always satisfied with the experience.

Jo
Review №107

Katia is n excellent massage therapist. Massage envy would do well to find more like Katia.

Pe
Review №108

Dwayne always discusses what I’d like to focus on. He adjusts the entire massage to help and support that.100% of the time I’m much better afterward

ro
Review №109

Always a great massage with Dave. Very happy with pressure etc.look forward to my next session

Ho
Review №110

I had another excellent session with Heather. She really helps with whatever is giving me pain, and targets those areas.

Co
Review №111

Had a massage with Donna a few days and it was great. She is a nice person and gave me a great massage.

Sa
Review №112

Difficult reserving a (many) appt with a desired therapist. The good ones get booked quickly and for months out. Services were inconsistent...one refused to do my feet.

Ti
Review №113

When I go for a massage it’s about the total experience and while the massage itself was great, the location was not very conducive to the relaxing experience I desire - paper thin walls, people chatting and cackling in the hallways, no relaxing zen music, ….

Tr
Review №114

Was not happy with this last massage at all. This is the first time I have ever had a bad experience at Envy and I am very disappointed.

Su
Review №115

Jen is always professional and listens to my needs. She does an amazing job every visit !

su
Review №116

I got the best massage from Donna! She’s great! Thank You! I’ll be back in a month!

El
Review №117

Emmaline does a great job. She makes you feel conforable and relaxed when getting a message.

An
Review №118

Jennifer really knows how to get those knots out, and making me feel relaxed when I leave.

Al
Review №119

Heather is awesome. Her deep tissue massage was exactly what I needed. Thank you so much!!

Br
Review №120

Laurie was extremely friendly and personable and gave me an AMAZING massage. I loved working with her

He
Review №121

Katia Id a great care professional, shes very thorough and knowledgeable. I plan to continue having appointments with her.

Ja
Review №122

Donna always does a fantastic job! So pleasant and very good at her job !

Ki
Review №123

Donna is great pays attention to your needs and definitely makes you feel better in the end.

Ju
Review №124

Alex is the Best ! He listens and does exactly what I need every time !

Am
Review №125

I highly recommend Dwayne!!!!! The pressure was on point. He was very knowledgeable, and helpful. Thank you Dwayne

Lo
Review №126

Heather is the best massage therapist I’ve ever had. Highly recommend her.

Su
Review №127

So relaxing! Hit all my problem areas! I was able to get in last minute on a cancellation! Loved it

We
Review №128

Katia was great😊 The front desk desk ladies were very welcoming. Thanks …. I’ll see you soon😊

Je
Review №129

Alex does a great job! He is very attentive to problem areas.

Ma
Review №130

I had the best massageDonna is the best I feel great today too thank you donna

am
Review №131

Lisa was great and gave me additional recommendations on skin care.

Sh
Review №132

I have been having a terrible time getting in for a massage. Everything is booked for weeks. This has been going on for months and Im a member so Im getting very frustrated!!

Je
Review №133

Very happy with my massage from Alex. He worked out all my kinks.

Jo
Review №134

Extremely deceptive business practices. Massage membership is an absolute scam. Stay away and book a local massage therapist. Better quality, better service.

vi
Review №135

Duane is fantastic! Feel so much better and in no pain!

Ch
Review №136

Alex was wonderful! Very relaxing massage.

Pa
Review №137

Dwayne was fantastic. I highly recommend him. I havent felt this good in years.

Ga
Review №138

Emmaline is relaxing, quiet and sweet!! Love her

Br
Review №139

I’ve had a membership for years and highly recommend Alex.

Na
Review №140

Chris was awesome! My back feels so much better!

Li
Review №141

Stephanie did my massage. She was very good and professional

Ch
Review №142

Lisa is always amazing across the board ! She’s my reason for always choosing facial for service !

Jo
Review №143

First massage. Emmaline made it comfortable and did a great job!

Br
Review №144

I highly Recommend facials with Lisa ive been seeing her for years!

An
Review №145

Great atmosphere, very calming and staff were very pleasant and helpful. Great 1st time experience.

Ro
Review №146

Much needed hour of relaxation. Appreciate Ashley’s professionalism!

Ch
Review №147

Very knowledgeable and great results, Lisa did a wonderful job

Ch
Review №148

Dave just restored motion to my neck! I didn’t think it was possible. A++

De
Review №149

First time I ever got a massage! I give them to family. Super nice.

Sa
Review №150

Tracey, my Massage Therapist is awesome! So good at what she does!!!

Tr
Review №151

Wish businesses would stop with the mask it’s not healthy to wear a mask breathing your own breath back in to your self not happy with how business will not fight back

ja
Review №152

The masseuse was very unprofessional and made me feel extremely uncomfortable. Will not go back. You get what you pay for

Ja
Review №153

Extremely good experience. Very happy with my time spent there every month!

Ki
Review №154

Been seeing Barry nearly 5 yrs. He is fabulous.

Je
Review №155

Excellent job, Highly recommend Alex to anyone. Very professional and experienced

Po
Review №156

Tracey was amazing !!! Best massage I’ve ever had .

Ex
Review №157

Kaitlyn is a top massage therapist! Highly recommend!

La
Review №158

Very through practitioner. Knowledgeable regarding my medical situation and supportive therapy.

Be
Review №159

Made me feel very comfortable, did a wonderful job.

Ca
Review №160

Im a member n cant ever get in for appt..they claim by being a member you get priority appt...completely false!! Cancelling my membership!

ta
Review №161

Great home cooked meals. And affordable.

Ti
Review №162

Lots of hours to work with. People are always nice and friendly. Very clean. Calm.

Ad
Review №163

My girlfriend and I came here, everything was wonderful super nice and friendly

Sa
Review №164

I dont like when they say its an hour massage and you only get 45 minutes

El
Review №165

Amanda is an awesome massage therapist.

Pa
Review №166

Had a very relaxing massage with Ariel and feel great ! Thanks !

Su
Review №167

Alex is Great!!!! Extremely professional and provides a relaxing experience!!!

Ka
Review №168

Awesome massage hitting all the right target areas!

je
Review №169

Chris was great. Very professional.

Bo
Review №170

I got a great oneThank you 😊

Me
Review №171

Amanda L always listens to my needs.

Ka
Review №172

Consistently good service from massage therapists, estheticians and staff.

Jo
Review №173

It was an awesome experience. Definitely goin back

Rh
Review №174

Thank you Ashley S. for the fabulous facial!!

Su
Review №175

Best massage by stephanie i ever had

Be
Review №176

Great staff and reasonable rates. Work with your desired pressure.

We
Review №177

Always does a great job

An
Review №178

I got a chemical peel for the first time, hardly any peeling.

La
Review №179

Ashley was amazing…as always!

Ka
Review №180

Tracy is the absolute best! ❤️

La
Review №181

Chris did an amazing job.

Da
Review №182

Never been there, prolly drove by and the phone/GPS thought I went in.

Le
Review №183

Great staff and therapist, good prices

As
Review №184

Emmaline is thee best!

St
Review №185

Dwayne is a pro, responding to my needs.

Ka
Review №186

Dave is the BEST! Thank you....

Do
Review №187

Was one of the best massages

St
Review №188

Loren is the best deep tissue masseuse.

Je
Review №189

Amanda was awesome!

Kr
Review №190

Absolutely love Heather!

El
Review №191

My visits leave me feeling much better

Ni
Review №192

Massage hurt and left me bruised

Je
Review №193

Donna is wonderful!

Ju
Review №194

Susan & Lisa rock(:

El
Review №195

Donna was fantastic.

Mi
Review №196

Felicia is amazing.

De
Review №197

Welcome back Chris!!

Tr
Review №198

Chris is the best!!

Ro
Review №199

My feet feel great now!

Information
13 Photos
199 Comments
4.5 Rating
  • Address:3670 McKinley Pkwy Unit 5B, Hamburg, NY 14219, United States
  • Site:https://locations.massageenvy.com/new-york/hamburg/3670-mckinley-parkway.html
  • Phone:+1 716-822-3689
Categories
Working hours
  • Monday:9 AM–8 PM
  • Tuesday:9 AM–8 PM
  • Wednesday:9 AM–8 PM
  • Thursday:9 AM–8 PM
  • Friday:9 AM–8 PM
  • Saturday:9 AM–9 PM
  • Sunday:9 AM–6 PM
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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