Massage Envy

The massage I had with Lauren was good, no issues and was happy with her service. My issue is with checkout. As it was my first visit, I paid $75 and was asked if I wanted to charge the card on file $75. I confirmed and asked if I could add a 20% tip, I was told it would be charged separately. I thought that was odd but now it makes sense. When the screen popped up, I clicked the 20% option and didn’t think anything of it til I saw my card was charged $26 (34%). I called today and was told there’s a sheet at checkout that tells you their tipping rate goes off the non-member price ($125), not the price you are actually paying (I didn’t see a sheet but I wasn’t looking for one). I was never told this, I was told my price and requested how much tip I would like to add based on the price I was told, the girl checking me out knew this. This being my first visit, verbally told of this would have been nice and I would have altered my tip. This feels very shady to me and I will not return due to lack of transparency. I have contacted my CC for a partial dispute.

Rowena is the best massage therapist. I always feel like I have had the best experience at this location. Clean, friendly and the desk staff are always helpful too. Book Rowena and you will feel pampered!

Lori does an amazing job with facials and peels. The front desk staff are always very nice.

I paid for the 60 min session. my masseuse got me from the waiting room at 1:04, then he talked to me for a few mins about my goals of the massage, i had the 5 min to change, so i’m guessing we started around 1:15, and he ended the massage at 1:58. he was very nice and pleasant to work with i just feel like i got ripped off :( it was my first time at massage envy i was really looking forward to it

First off, Massage Envy’s prices do not reflect quality. After your first visit every hour appointment is a minimum of $120.My massage was not good. I think if someone gets a massage once a year this place works, but I got twice a month. I need a real masseuse. It was like I had my brother massage me.The facials are the biggest waste of money!!! They only place their Massage Envy products on your face and then do light extractions. I already have well kept skin,, but this is the week after and my skin would have been better off without their products.Rethink coming to massage envy!! Unless you don’t expect much for your money!

First time at this facility. Will be going back. Everyone was very welcoming, friendly and just making sure I was well taken care of. My therapist was great and really worked my problem areas. Great experience!

Lori is awesome!! If you need a facial she is so good! That’s really helped my skin with being hydrated and smoother. Plus it’s super relaxing. She’s the best!!

I mainly go to Ballantyne location but started going to Blakeney when I moved 2 years ago. The staff is very professional and they communicate well especially reminding me about my appointment. I really appreciate that they can accommodate me a lot of the time when I walk in with very little notice. Ive tried other massage chains who are just not as organized and this chain seems to be the best so far! The only problem Ive had to date is the parking around Christmas since Best Buy is in the same shopping center but thats about it...

Very poorly run. I had cancelled my monthly recurring charges while having at the time 6 hours prepaid. In trying to book an appointment today I was told that the 3 1/2 hours remaining, which had been paid for, had been lost to me since the membership was cancelled. So ME is very comfortable taking money for services not provided. I had been a member at either Ballantyne or Blakeney a long time. I will never go back and I recommend everyone to go elsewhere!!!!

Maddie was my esthi and she was awesome! She has a great touch and had great recommendations. My skins been doing great afterwards. The front desk staff is also friendly and helpful.

I have had the worst experience since I recieved my membership. Trying to get an appointment thats convenient for me is non-existent but they have no problem taking money from my bank account every month on time. The customer service is awful or should I say Christina is awful. I called to cancel an appointment to which I was told Id lose my hours anyway, which by the way is $120 that was prepaid or I had the option to pay an additional $40 and save my 2 hours. $40 more on top of what Ive already paid?! Ridiculous! Then they have the nerve to say theyre going up on the monthly rate. I WILL NEVER USE MASSAGE ENVY AGAIN but that doesnt matter to them because they will continue to pull $60/mo from my account even if Im not a satisfied customer.

Kristen at the front desk is one of the most professional and nicest people Ive ever dealt with. She may even be new but she sure is intelligent and welcoming. Not something Ive seen a lot since I moved to NC. I look forward to going here again.

The girls in the lobby are great! So friendly and inviting. Massage therapists are all great as well. I have not had a bad massage yet. Great place!

Good massage but have to book appointments out like 2 months in advance! No availability majority of the time. Ill have to find a different location.

Staff was very nice, spa was clean and relaxing. I had a facial with Maddy and she was knowledgeable, gentle and kind!

I need a refund for the time line where the public was lied to about a renovation. I also need to pause my service. The other locations are not convenient to me. The other locations cannot change my cc or pause my service. This is horrible. Ive been a ME customer since 2007.

Chance is fantastic. Awesome massage! Deep yet relaxing

I booked last minute and the staff was very friendly and accommodating! Massage therapist was wonderful as well!

Excellent service and wonderful massage therapists... and more affordable than you would expect!!

Very kind and relaxing atmosphere! Treat yourself to a massage!!

Brett was awesome for a facial. I will go back over and over and over again!

Definitely love this place.

Excellent atmosphere and treatment

Service was Grrreeeaaattt! 😉🤫

Fine

Great experience