7/27/24I went for a gel mani and pedi.The nail tech cut one of my toe nails too deep . I over looked that. Proceeded to do my mani and did not soak my hands. Did a few snips at my cuticle then was about to polish them before. I asked why he didn’t soak them and he lied and said he put something on my nails… it costs too much for them not to do it correctly. The other tech told him that he was supposed to soak my hands and he agin lied and said he did. I had to leave at that point. I really liked going there but this experience has altered my perception of the nail salon
Lately this place has been slacking. I got a full set French tips from one of the sisters that work there and by day 5 I broke a nail, by week 2 it looked like my nails were done 6 weeks ago this was in august 2023. I just went back March 12,2024 and got another fresh set and pedi w/gel. The old lady with glasses who did my toes does not listen. I told her cut my toe nails TWICE. she steady filing them. By Thursday(2 days after getting them done) 2 toe nails have chipped, and the polish is fading mind u I got gel. A completely different person did my nails again GEL POLISH and they already chipped. It hasn’t been 7 days yet since I got them done. I started to go back to them but honestly I’m not that customer who complains and do the most in salons. Bc it’s not about a free service. I’m simply going to start going elsewhere. My toes and nails with gel polish shouldn’t be chipped. I do not recommend going here as I have been for 2 years now but recently they have slacked tremendously. The fish tanks look like brown sea water and the fish are dead in there. This use to be a upscale place. I always tip with each service I receive down to my hair, nails, wax, food etc but they did not get a tip this time which is crazy bc I always at least leave something even if the service was poor. A waste of my $104 for a overlay with gel polish and pedi with gel polish. These pics were taken 3/18/24 and I got them done 3/12/24. Exactly 6 days ago. I’m not rough on my hands/feet at all. I told her to cut my toes bc they grow long. I asked her nicely twice. The only other option would’ve been to be rude and I didn’t want to be mean to that old lady! But maybe this review will help her listen next time! Ppl are paying you! If they ask you to cut their toe nails a SIMPLE REQUEST then just do it! I hate them know it all nail techs!
I was in town for a black and gold party and decided to stop here for a basic pedicure and gel manicure. My gel polish didn’t even last a week. I was better off getting a basic manicure because my toes are just fine. I wouldn’t recommend this place. The wait time and quality of products isn’t work your hard earned money.
I come here often. I spend a lot of money because I usually bring my daughter and my two grandchildren. I came in yesterday and got manicures and pedicures for all of us which I do a lot. I spent over $400 plus tipped $30. My granddaughter’s nails began peeling off immediately after we left. I called to request a refund just for her nails and was told that they couldn’t do that but would give me a discount the next time I came in. Why would I want to come back if they don’t appreciate my dissatisfaction? I spend thousands at this place and they lost a customer over a $50 refund. Not good practice.I went to Top Nails for almost 20 years and left them because of this very same policy of no refunds. Do better.
I came here for the first time based on the reviews and let me tell you I wasnt disappointed. When I arrived I asked for Vicky and she was available as soon as I walked in. I asked for her based on the reviews and she delivered. I requested the gel polish color change on my toes and hands. She was quick and my nails and toes look amazing. The only thing I didnt like was when I walked in and asked the guy at the front how much would it be for a gel polish change on my hands and toes he wouldnt give me the price and told me I could get it from her. I thought that was a little rude. Vicky was nice and friendly and the guy who was nice enough to walk me out to the car with the umbrella because it was pouring down rain definitely made me want to return. Thank you for great customer service. Establishment was nice and clean.
Everything was rushed! First got my pedicure done I understand most if not all employees are foreign no problem but no one that helped me seem to understand me I had to keep repeating myself and still did not get what I wanted even after showing a picture twice. Originally asked for full set on my toes I was asked multiple times if I was sure I wanted that and I told them yes and showed picture twice. Lady put just plain acrylic like a overlay on my toes before she could get past toe number 2 my toes were burning from the chemicals so I stopped her told her to use regular polish; finished product paint on my toes not just the nail, lines messed up, chipping already, you can see where my natural toe nails have the darker tip and lighter bottom which I asked her to cover and the reason I wanted a full set. My manicure is shaped nicely still rushed you can clearly tell where she files at, there is a tiny hair in the polish, didn’t clean up paint, you can see where polish is thicker in certain spots (hard to get carts to focus on it) Not pleased!
If I could’ve gave them 0 stars I would’ve…This is my first time going back to Kute Nail’s in awhile, so I decided to give them a try because they weren’t busy. The tech that did my feet was awesome, she took her time and didn’t rush. When we got to my nails, I was very disappointed. I wanted a design but she couldn’t do it the way it looked on the picture. Then I ended up just doing black gel polish. When she finished it was so bulky and I didn’t like it, so I asked for a glitter color. After that, the owner ended up saying something to her and then she started rushing. She kept cutting the top of my fingers with the drill to the point that I was bleeding. I guess at that point she was trying to satisfy the owner since he kept looking her way. Service just went downhill from there, very sloppy polishing, lumps in the polish and it’s not smooth, just a mess, $140 down the drain. I ended up asking the owner what did he say to her because she kept cutting my fingers: did he ask her to rush, and he said with an attitude, she was on your nails for a long time ma’am. Still didn’t answer my question but whatever! Horrible customer service to be the owner, so needless to say I would NOT recommend this place and I won’t be going back.
Very disappointed as my mom and I go here every month if not twice a month and spend a couple hundred dollars and this past time not only was the guy very impatient with my little girl, her gel nails fell off the next day. We called and asked for a refund and they refused and said kids shouldn’t get gel nails. But if she got regular polish it would mess up because it takes a while to dry. And not once have they ever said my child shouldn’t get gel any previous time we went or this time. Not till we asked for a refund did they then say she shouldn’t get gel. It’s unfortunate because we did enjoy going there because it’s beautiful on the inside of the salon. But not worth rude customer service. Will not be going back anymore!
That Lady Rushed and Did my Feet for $58 Scrubbed My feet for every bit of 5 minutes on top of me being pregnant and doing security I Really was Hoping for a Good Scrub and Massage!!! the customer next to me paid $45 for A Basic and that man scrubbed her feet so long and Good he took His time! shell never do my feet again!!!!!! Lauren did my nails Good!!
Hello Kute Nail Spa,I have been a customer since you guys opened a little over 2 years ago. I went for eyebrows and pedicures almost every month your first year. I have continued to go here loyally even after I moved a bit further away.3 weeks I got a gel full set which was a little over $50. I just went for my refill today. I have never done a refill at your location. I was shocked to have just paid $45 for a refill. When I asked why so much, I was told because of trim down and shape. However? My nails were already almond shaped. The shaping that was done was to solely keep the integrity of the shape it already was! There is no reason to be charged for a shape TWICE - once during the primary service and AGAIN during my refill? I find the pricing I was giving as excessive and predatory, Nickel and diming every part of the customers service. I have enjoyed my time being a clientele at this location until now. I just wanted to share my experience with whomever reads this that I will no longer be a customer to Kute Nail Spa, and to keep my experience in mind as Im sure Im not the only customer whos felt this. (I should note I back in December brought my mother in law and she refused to ever come again for a similar reason. I did not agree with her at the time, but now I moreso understand her based on my own experience).I hope you consider more pricing transparency as no one expects a $25-30 experience to tally up to almost $50. Robbery.With much disappointment,Nathalie
Each time I visit they one up the last service. Its always clean work stations. Ill never visit any other nails spas Kute Nail Spa is a keeper!!!!
I’ve been going here since they’ve opened, business was always better when Ben & sue were here. I went in today asked for a lime green French tip the nail tech (younger guy) kept huffing and blowing as he was doing my nails, then kept stopping to check his phone during my service. As he was putting the white nail polish on my tips I asked if he was going to put lime green on top and he said yes ma’am needless to say he then stands up and brushes my hands off and I told him he forgot the lime green and proceeded to tell me I never asked for it but I know I showed him and the guy next to him a picture of what I wanted and the color because they told me don’t offer marble ombré services . Never returning will now be taking my service to Neo Nails where Ben and sure reside . Paid $58 dollars for some French tips I could have brought out of dollar general and glued on myself for $7.99 . Terrible . Listen to your customers when they ask for something instead of being in a rush.
Not only is the service Top Shelf but the management is ABOVE! I have been with this business for 4 years and I will forever stay with you all!!!If your peace is important ✨️ and the energy around you as well, meet me here every 2 to 3 weeks for self care.
Very comfortable. Did an awesome 👏 job on what I asked for. The deluxe pedicure is just what my feet needed.
I have been going to this salon since it opened and the last three visit have been the worse and this last time unrecoverable. Technician did what she wanted even after I advised how I like my nails done. I left with my nails looking like I was a week away from needing a fill-in not to mention with my layover looking very unnatural. They argued with me her work was perfect. Ever since Sonny left the quality of service had dropped dramatically. There is only two true nail technicians in the entire salon, hope you get one of them if you dare go to this salon. I never will again!
I was visiting from out of town and I contemplated for a few days whether or not I would leave a review but it’s been 2 days and I’m still in pain from the harsh tools used on my feet during my pedicure. I left with both feet bloody and although the paint job was really beautiful, I can’t ignore the lack of care. The staff was aware of the situation but didn’t offer any discount or compensation on the service other than a bandaid…not sure I’ll be able to shake this one :(
I am a long time customer of Kute Nails and I enjoy their services everytime I go. My 2nd time was not good service due to language barrier of the tech not understanding what I wanted and how to execute the VIP pedicure. I express my concerns doing the process and Amy took over and completed the process establishing a good relationship for her, my daughter and I. I will say each tech have their good quality and will let you know. Now I do agree a price list should be posted for artificial nail services. The tech should provide cost before starting nail service. It will build client trust. I just had these services done and Tori did an excellent job for services requested by me.
Just walking out of this nail sap & so disappointed . Not only did the guy to the right nik me toes with the clippers & his nails as well. I asked for the $54 pedicure for me & my daughter. When it was time to pay it was $64 each. When I pacifically showed him the $54 also showed the Manager the short tattooed guy & he said well that’s what you asked for like oh well.I didn’t put up a fuss bc I know how THEY like to tussle . Paid $130 for something I didn’t ask for but will NEVER be returning . Even when I told him I wanted the $54 he still asked me to pick A,B, or C never saying it was $10 more. But NEVER AGAIN. Also had to go back to show the owner my skin is cut very bad. He then put some green drops on my toe.Hopefully that will work & stop the burning. I have pictures as well. Also paying is never an issue🤞🏾It’s the service & how my skin is still burning hours later.
They were so nice and clean. They make you wash your hands before you sit down and check your temp before you can receive service Teresa was my tech and she did a good job on my nails and brows. For nails I think they are reasonably priced. For a full set of power nails, waxed brows and tip totalled $70. Not bad at all!! Will be going back.
After having a bad experience at Gervais Nail Salon, this spa was a breath of fresh air. My first time coming and I was greeted at the door and made to feel catered to. I was seen right away. Sunny did such an amazing job on my nails. He was very nice to me and made sure i was satisfied with everything from beginning to end. He also offered me a beverage and was very professional. Had my hands looking like a million bucks. Very precise and detailed. I didnt get the guys name that did my polish change on my toes, but he did a great job. I was very happy with how i was treated, customer service was great, and i will be coming back for my fill-in in two weeks.
Vicki is personable and professional. I love my nails and manicure every time!
Had an amazing experience today. Went it about 1045 and was able to get my pedicure and nails done at the same time. Im a CNA and the massage for my legs and feet are always welcomed and needed. I didnt get the name or the person who did my pedi but Tracey did my nails and she was awesome. I definitely love my ombre set. Thanks ladies. I definitely recommend. Oh and the also have complimentary drinks.
Amy always does a great job on my pedicures and manicures. She’s been doing them for about five years now.
Vickie is exceptional and she always does an excellent job on my nails. She never, ever disappoints.Chan is the best pedicurist that I have ever had. When he finishes doing your feet they feel so soft and smooth. I always request them specifically by name when I make my appointments. ALWAYS!!!
Your staff is always professional and kind. They really care about their clients. Thank you again for everything you do. I appreciate it.
I have searched almost 2 years for a nail salon and tech that actually listened to what I asked for. I finally found Katie at Kute and I have left every visit more than happy with the service. Salon itself is clean and peaceful. Staff is friendly.Katie is beyond talented and puts alot of care into her work. I love the salon, but she is the main reason I will continue to return.
I attempted to try Kute nails one last time b/c my last few experiences have been horrible. This time was no better. It took the guy nearly a full hour to do a full set. He was painfully slow, didn’t know how to lay acrylic, and he put the tip so close to the top of my real nails that as they grew out EVERY SINGLE NAIL has a crack on the side. I paid $80 and nails are just too expensive to receive unsatisfactory service. I went to Bliss nails on Killian and the tech there fixed all the cracks but I will likely have to take a brand new set off and have them redone. Just after one fill. I won’t be returning to Kute nails. They need some qualified nail techs. Sonny was the best they had and since he left it’s been downhill.
My nail tech at another salon is out of the country and I needed someone to do my nails today. So after reading the reviews at this salon, I decided to give Vicky a try. Best decision EVER.....She was very professional and did my nails to perfection. Needless to say, I will be booking again with her in 2 weeks.
Clean and friendly, masks r required w/c is a plus!! Temps taken as u enter, sign in and then hands r washed. Spacing between pedi stations r adequate. Plexi glass up between nail tech and customer. I travel 45mins to get my nails done here b/c I luv my nail tech (Gigi) she does a fantastic job and takes her time w/ me!!!Update:- still love coming to this nail salon in the NE Columbia. Years later and it has not changed the standard and quality, through COVID and all.... its a well oiled machine and my nail tech Gigi is still as awesome as ever!!! Also had services performed by Amy when Gigi was out on sick leave and she did a great job as well.....Update!!! Love this place, stepped it up again, now everyone is in uniforms, gray polos w/ logo of nail salon on upper (L) chest they all look sharp!!! And ad usual my nail tech that I travel an hour to see was on point with my mani/pedi/brows.... just in time for my bday vaca.....
Always very friendly and do great work in a timely manner. I’ve never had to wait too long to have my nails done because they are well staffed.
Love this place. i’ve stayed loyal to this nail salon for a long time. i always leave feeling satisfied and beautiful. they put a lot of time and effort into your nails.
They did an amazing job with my manicure. I got a full set put on, and it only took him about 20 minutes and they look beautiful. I also appreciate that that they arent on their phone talking to other people while they are doing your nails. They definitely seem to care about the work they do. They offer complementary drinks, including wine. It is also very clean and beautiful salon, which I love. I would definitely be back!
Worst experience ever. I told the technician what shape I wanted but she didnt listen. When I complained she said I kept changing the shape but I told her she did what the Hell she wanted to do and didnt listen to anythingI I wanted.. Waste of time and money. I had to have some old nailGel soaked off, it was half done and they did a new set over it. You can see it, it looks terrible. Never ever again!
I’ve been to this salon several times and I can honestly say this was one of the worst pedicure experiences I’ve ever had. My nail technician doesn’t speak English, so I doubt she went to an accredited nail school more less have a valid nail tech license. My mimosa was straight orange juice. The water was cold. She even clipped and filed my nails before she put my feet in the water. I didn’t see her pull out any tool from a clean source. The hot rock massage didn’t have hot rocks and my hot towels weren’t even warm. I’m extremely disappointed with the service I received and I refuse to recommend this salon to anyone. Prices are reasonable but pay the extra money to go somewhere safe.-A Licensed Nail Tech Instructor (Cosmetologist and Barber too)
I had a great experience with Kim today at Kute nails. The staff was very welcoming and friendly and my technician did not rush. She took her time was very gentle and nurturing and I felt like my auntie was working with me.The pedicure was relaxing although I was a bit preoccupied because I was in a bit of a rush but then I relaxed and allowed myself to really take in the experience. Unfortunately, I left my wallet there I am not sure how I could’ve done that, again I was rushing. The owner called me and asked me if I had a gold wallet and told me to please return to get it. I truly appreciate his honesty and promptness in calling me to let me know I left behind such a valuable item.This will be my new place to go when I am unable to get in with my normal nail technician Raven. Thank you Kute, for being an an amazing backup. also the decor and the shop is beautiful I absolutely love the crystal chandeliers and the concierge service with the complementary beverage and chair massage.
Sonny was amazing, quick, and efficient. And my pedicure technician was great as well. This was my first time here but I was referred by my friend. My daughter and I will be back.. it’s very hard to find good work these days. Most shops just move too quick to pay attention to detail. Or so slow that it becomes a chore on weekends. This place was beautiful and filled with good energy. ☺️
This was my first time visiting. Im VERY particular with where I go to get nails done. I decided to give this place a try since I was on that side. The guy at the front desk wasnt very personable. But my tech, Jason, was really nice and personable. Overall my nails look good. Not perfect but ok. Satisfied. Ill definitely come back
It was peaceful and relaxing. Staff was very nice and polite. Thier work is excellent.
The pedicures are amazing. Special shout out to Sunny. He took his time with both my nails and feet. I now drive across town to get my nails done. It’s worth it. Update: my regular acrylic nails with gel polish and coffin shape wound up being $70. Now granted, I did ask how much they were and I swore that he told me $55 which I was OK with but I never would’ve gotten regular nails regular acrylic nails for $70. Make sure that you get a quote for your service before you get started. The pedicure was amazing though.
I came here based off of pictures on their website. I got a dip manicure. I wasn’t very happy with my services I received. I didn’t receive the manicure part of the service, cuticles weren’t cleaned. Dip sat right in my cuticles, and even past. To the point of it getting caught in my hair. Nails were really thick. I called the next day and was told come in at 6 and get them fixed. The guy at the service desk was really rude to me. He told me I couldn’t be seen unless I knew my technicians name. I am bad at names. I only remembered her chair number. It was an awkward exchange until her partner came to my rescue and sat me in her chair #4. Although she was very nice my issue was not fully addressed. I will not be going back based off of my last interaction.
THE best nail salon in Columbia! Its so clean and I feel comfortable seeing any and all of their technicians because of their professionalism and amazing skill. Cannot recommend Kute Nail Spa enough!
Kute Nail Spa was great! Already looking forward to my next visit. My feet & legs feel so, so good and look great‼️💗 😃 Eric was an absolutely gem as always‼️ Ready for t”a week packed of meetings, greetings & anything else it has to offer 😁.
Ive been looking for a good nail salon for over a year now and my experience was far beyond what I expected. They were prompt with getting me and my daughter seated and serviced. My herbal pedicure and gel manicure was the perfect experience I needed. My daughters nails look amazing and they have complimentary drinks. Thanks Kute Nail Spa!Glad I finally found a nail salon I can call home 🥰
The last time I was on here I gave a poor review. I returned to the salon today and I have to say that I am very pleased! Tori did my nails today and I am very satisfied! Tori is very experienced. Her work is thorough and exact. She offered advice with color selection. I appreciate the good service and I will be back!🥰
Check out Vicky for your nails and please check out Chin for your pedicure. Everyone is nice. Its a very relaxing atmosphere.
I dont like being pressed to get something that I dont want. This is the second time. Some of the staff has conversations amongst themselves. I can lay my hand flat and see unpainted areas and was told its the bottom of the nail. I was told I cant have a simple design (colored tip) unless I have gel. Before there was gel, there was regular polish and I got it done all the time. I dont believe in having polish that outlast the nail. I asked for oval shape, but they were still pretty pointy. She just kept filling in the sides even when I told her not to. It should not be at an angle on the sides. My pedicure was amazing. The only reason for the 3 stars. Absolutely disappointed. 100 bucks. Never again.
Was referred here by someone and loved every minute of it.. Chan does the BEST pedicures and Vicky made my nails look awesome.. told her what I wanted and she did it plus!
Was able to walk in no problem on a Saturday. Its extremely clean, professional and well kept. The plants are beautiful. I was offered a mimosa or water😊
I asked how much my service would be. Said one thing and when I got to the counter it was more than expected. Length was average and no type of design. Had a loyal customer until today.
Well Ive been there a few times now. The salons decor is lovely. Truly..I will give them credit because they sculpt and design beautifully. Ive had a cracked nail a couple of times and they never really fix it. Just throw that weak acrylic they got on top then my nail cracks in the same place two days later. Like I Use regular polish. They dont even have quick dry for that. How can u offer me some wine but u dont have quick dry or even solar acrylic.... yea Im not going back to the establishment but more power to uif u dont mind beautiful weak nails. I prefer quality...
I knew the parking lot looked empty when I went on a Thursday. Sonny was my favorite and he’s gone!!!! I needed a fill so I let another tech do my nails she wasn’t awful however she scrapped my cuticles multiple times and did not use a buffer at the end to smooth out my nails. I’m not sure if I will return because Kute nails is too expensive to have techs who barely know what they are doing!!
I am very disappointed in the services provided. This is not my first time coming here but it will absolutely be my last. The attendant or manager (guy checking people in) is very rude. I scheduled an appointment for 2pm, and although I understand that most appointments run behind schedule, I wasnt seated until all of the walk-in clients before me were seated (which defeats the purpose of an appointment). Cleanliness was horrible. I am a former health Inspector and the things that I witnessed today were absolutely not within code! I will be reporting my finding. Getting to my nails, the young guy was very nice and tried, but he was very inexperienced. My nails were big and bulky and when I asked him to file them down a little bit, he seemed irritated. I really enjoyed my very first visit when the place first opened, but now, I wouldnt recommend anyone come here.
I received a deluxe pedicure by Chan. It was phenomenal!! He is very meticulous with his craft, and it reflects in the service he provides. I appreciate being cared for in that manner.
I was referred to Kute Nails and had been going for about 3 months. Due to my work schedule, I always schedule my appts online for 6:30 (which has always been the latest time slot). I always leave a note online and call to let them now that Ill be a few minutes late b/c the traffic is always heavy around that time. Well tonight, I walked in at approximately 6:36 and was told no one is doing nails tonight and to try and come back tomorrow, which isnt an option for me. The business closes at 7, and thats indicated on the door as well. While Im being turned away, a women is just getting started on a pedicure and there are several other ladies being tended to. Im not sure why I was turned away but I will NEVER go back!! EVER!!!
I went here less than two weeks ago. My pinky toe no longer had nail polish on it after 2 days, even tho it was gel and I just was able to pop all of my gel tips off since they were all lifting. The service was nice, but quality does not match the price. Me and my sister in law also were never offered complimentary drinks. My sister in law said they also rushed the service, even though we got there an hour and a half before closing time. Just all around disappointed.
Went there one time and will not be going back. I got an infection in my nails from there. I went for a gel manicure and the next day my finger was in pain a few days later it was filled with pus and turning green.
I have been to this nail salon a few times, but after my last visit I will not be returning. I got a dip powder set during my recent visit. First off, my nail tech seemed inexperienced because she did not do a good job with my coffin shape. I had to keep asking her to file more here & there to make it look good, which I don’t like when I have to do that. The attitude that came when I asked her to file my nails more is unacceptable. She should not be in customer service if she cannot control her emotions and do what she is asked without making it seem like an issue. However, the main reason I will not be returning is because she did not put enough dip powder on my nails which caused my nails to break off and chip within days of getting them done! My nails should not break off within days when I had them professionally done, that is unacceptable. If you care about having a bomb coffin shape and a quality service experience I do not recommend coming here.
Mr. Tony was the truth! He is a one-stop shop with manicures, pedicures, eyebrow trimmers, and a massage therapist! This was my first time visiting and I will be back! Thank you Kute Nail Spa!
They do great work! Everyone is nice
Professional and timely service. Max is my new technician. He is my GO-TO for my nails and pedicure. He is TOP-NOTCH! Very detail-oriented, such a kind and respectful young man. I will definitely stay a repeat customer.
Normally I have had a pretty good experience. But this particular time I didnt. Number one, my nail tech absolutely didnt care to be doing a pedicure and didnt think I knew everything he was supposed to be doing. He skipped many steps! And when I asked him he acted like he didnt understand English. Just terrible! Second it was too many people coming in with their masks down and management not saying a thing! I will not be returning! Paying for a bad service and nerves bad because the patrons and management dont care about safety!!!!
My friend went in for a pedicure and manicure. The young lady who helped her was wonderful. Great employees, clean bathroom.
Lan did a great job on my pedicure and fingernails.
Vicki did an amazing job!! She was very professional and made my vision for beautiful nails possible! She exceeded my expectations! The staff and management were welcoming. I am amazed and soooo happy!!
Glad was open on a Sunday thats hard to find,quick service even though was busy moved quickly. I do prefer to get nail n feet done at same time but understand the process! Nail tech very nice did exactly as asked.
I got my eyebrows done and OMG yesssss!!! I don’t let anyone touch my brows because I love them thick but want the shape and Tracy DID NOT DISAPPOINT!! She also did a basic fill in for me which I’m happy with and another lady (didn’t catch her name) did my pedicure which felt awesome from the moment my feet touched the water! Definitely would recommend!Side note: they also served beverages which I loved!
Amy is the best I’m always satisfied with her service!
Recently visited to switch things up. Definitely my new spot due to the level of precautions and quality of service. They take your temperature at check in. Everything is so clean and new. Nail techs are friendly and professional. They did an excellent job catering to my elderly mother-in-law who has bad feet. Give them a try.
Vicki always does a wonderful job and is very professional!
Very nice establishment, everyone is pleasant and kind. My favorites is the young gentleman with glasses and an older lady that he looks out for in there. She gives the best massages and he does amazing with painting your nails & making sure you like it. Will be back again! :)
I started going to Kute Nail after having a bad experience elsewhere and have been going ever since but since Vicky has arrived OMG, I love!!! She give me exactly what I ask for plus a bit of creativity to it! My girl Vicky🤞🏾
The pedicure was VERY nice. I barely felt her working. My fill in was just as nice. Perfect!
Go see Vickie for the best nail designs (sorry I dont have a picture of my daughters freshly nail job. If I can offer you any advice, call and make an appointment...shes always busy.
Please please make sure to confirm the unposted pricing for services at this nail salon. We took our 2 teenage daughters to get their nails done for the first time and their dad went into the location with them as I enjoyed some well needed “me time.” Welp, his lack of knowledge on the average cost to getting acrylic nails, caused us $178 for 2 full sets on our teenagers’ fingers. When I saw the receipt which by the way only listed the amount charged, I went back to the facility for an explanation of the charges. The gentleman at the front desk refused to provide an actual receipt showing exactly what we were charged. He also proceeded to try and make it seem as if I was getting loud when he could not find the answers to my valid questions like, why isn’t there a price sheet for customers to view instead of you making prices up as you see fit. Never once did I get loud but of course this is the technique some tend to use to change the narrative. He agreed to refund us the generous $20 tip that was taken without knowledge because apparently you have to select an option to cancel the suggested tip amount. I was mad with their dad for not calling me to confirm the crazy amount this nail salon was charging but he honestly had no clue and quickly became their fool for the day. Our $20 refund never posted back to our account but let this be a lesson learn for him and our daughters to always ask questions before getting anything done and if it doesn’t sound right, it may not be right. We will NEVER visit this facility again. They really deserve ZERO stars but you have to choose at least 1 star to leave a review.
I had a great experience here. Nice, clean, and relaxing atmosphere. Didn’t feel like i was rushed during my manicure or full set service. I showed them a picture of how i wanted my nails to look and they delivered. Will be back
Very reasonable hours, great staff, very considerate of COVID and takes the necessary procedures to ensure safety. They have a lot of people to do your nails, so the wait is never long. They are quick, but the quality of the service is exceptional.
I’ve been to this place a couple times and each time I have had a different experience. First, their pedicures are very nice, but everything else is trash. If you do not get Ben or Amy to do your nails they will not be on point. I had to get my nails done over bc the lady was clearly incapable of doing a full set. Nails were uneven and poorly shaped. Today I went and the nail tech stated that she couldn’t do the design I wanted and would get Ben to do it. Well, he was unavailable so she got another man to do it and he decided half way through he wouldn’t be able to do it either. I didn’t even want anything fancy just a cheetah print design. The woman decides she would try her hand and of course they messed my nails up. I was very upset bc I had seen them go above and beyond to make sure other customers nails were perfect. Every time I go I spend $150+ dollars and to not get quality work is pathetic. Definitely will not go back!!!
I use to love this salon when my nail tech was there (Sue- now at Neo Nails) but now the service has declined. Tracy is a good nail tech but sadly shes the only good nail tech there. My last pedicure lasted 15 mins! I dont pay all this money to have a rush job.
I absolutely love this place! My nail tech, Gigi is the best. The staff is very nice and welcoming. Highly recommend.
Awesome service!! Kim is the nail design queen!!! Amy and Kims boyfriend are great with pedicures. So relaxing!! They even offer you drink service. If you dont get your nails done here you are missing out!
I absolutely love this place, my nails always look great and I’ve had them done by several different technicians. I walk-in and make appointments and the wait time is never too long. Always clean and professional.
Amazing experience at this nail salon. Great attention to detail on my SNS nails and relaxing pedicure.*Update* not only is their service amazing, but they would not let me pay to fix a nail that I broke at work!! Definitely will be recommending to all colleagues in Columbia.
So I thought this would be a nice nail salon to checkout outside of the usual place I go to. Now I wish I never did. The staff was friendly however they were very limited in the variety of nail colors also the nail tech reached through my nails, forgot to buff, over filed with the electric nail drill and was also pretty rough with my hands. I was so dissatisfied with the service I just wanted to run out of there. I will not ever be returning. These nail techs or manicurist that are posing as nail techs should really seek further training especially in Sanitation. A week after visiting this salon my finger began to swell and now theres 3 blood dots on my index finger that wont go away. This can only be related to how she was handling my nails or sanitation either way I wont be returning and for any one that goes be aware and careful.
Very pretty inside, service was very good. The woman who did my pedicure was very attentive to detail. My gel mani came out just as I asked (: Will be going back!
First time I have been here. Walked on and they were able.to take me right away. I usually get the dip and she did an amazing job. They came out very nice. I would recommend them. I had Sue and I will be going back again.
This place is very elegant and relaxing!! I made an early morning appointment on a Saturday for a mani and pedi (which you can set up online). The service is great! So great I cant even remember my nail techs name lol I was just so relaxed! Btw they are enforcing COVID safety with temp checks and 6 ft apart along with glass separations at both the mani and pedi bowls. You will love it!! I will be returning!
This salon is brand new, clean, and relaxing. Very professional employees and welcoming atmosphere. They have a tech that can do great designs and owner Amy is amazing with pedicures. Won’t go anywhere else after this!
I used to enjoy coming here but I received horrible service with a simple toe polish change and cuticle cut down. I was charged $40. The cuticle cut was painful- never had that happen. I was vocal over both issues. Never again...too many other options
I went to go get a pedicure with my daughter. Spent a descent amount of money and not to happy. I have ingrown nail in my toes. They worked on getting them out. It hurt so bad it felt like they were cutting my nails deep down on the side of my toes. I ended up bleeding from it and they kept pulling it out while it was still hurting. Then I have hard calluses on the side of my toes especially one of them. It is still extremely hard when touching it. I spent less money from the state I came from and was always happy with them. They always got my ingrown nails without ever hurting me and made my calluses on side of my toes so smooth. I was very disappointed for what I spent.
After having my pedicure about 2 weeks ago, I went in to have them to touch up the paint because it had grown out. I NEVER would thought for them to paint my toes the SAME COLOR would cost $30. I tried to give them another chance but Im out done. They will NOT see me again.
I absolutely love this place! Nice, clean environment and employees are very courteous to patrons. They accept appointments online which is a plus as I hate long wait times. Ben is my main technician and he’s very attentive to your nail health along with coming up with creative suggestions on nail art work. I love it here! 5 stars 😊
I receive pedicures from Kute Nails and they always perform a good job. Nail tools are sterile and are opened infront of you. Liners are used for all pedicure bowls. They have shields for manicure tables. All staff has masks. They get you in and out but dont rush on your service!
I got dip. They didn’t even shape my nails before starting. I got a darker color with one a lighter color. My lighter color has the dark all over it. Made me bleed twice. My nails aren’t even. It only took 45 minutes total including waiting and soak time to get my previous dip off.
First time here and will not be back. Only reason for the one star is because my pedicure looks good. As far as my gel…no. Every nail has a different shape, polish not evenly distributed. Poor job.
Great customer service, affordable prices.
I love going to Kute Nails. Everyone is always really friendly and I always get their best effort. They are also doing a great job of being sanitary especially in this time of COVID. I’ll see you all in 2 weeks! 😊
Theyre very professional and greet everyone that enters the shop. My daughter wanted a service that she seen on social media and they performed the task identical. Were very pleased and will be returning soon.
Went here yesterday with my 3 year old and we both had great experience they were very patient with her and she loved her nails and so did I will definitely be coming back!
This was actually the first nail salon I visited after salons were shut down due to COVID and I had a great experience here. All safety protocols were followed and temperature checks done. The staff was also very friendly and welcoming. I look forward to coming back!
I have been there twice. They do a great job, the place is immaculate and everyone is very friendly. I will continue to have my nails done there.
My pedicure was just ok. My manicure was rushed and the polish job was TRASH. The polish was bubbly and looked horrible. Lets just say that it was a $83.00 mess. I will never patronize this place again.
Another great experience at Kute. It was Christmas Eve and they were very pleasant. They even gave us lotion as a gift.
The customer service is incredible! Love the Mimosas and classy comfortable setting as well as the beautiful way my nails look. Very kind and sweet people here! 💯
Max took his time (over 45 minutes) doing my nails, which I like, but they are lifting after a week … this was a fresh overlay set, not a fill in.. not too happy about that for the price I paid ($50) - included soak off and new overlay!
Worst experience getting my nails done. Horrible care for your nails and inexperienced nail tech burned my nail 3 times. Horrible job. The guy tried to fix my nails and now in the light I have one hand with shiny nails and the other not shiny. Waste of money.
I don’t think they’re they skilled as technicians. They are fast and friendly, and have great customer service. However I asked for nail art and the technician I had did a very poor job with the art. The lines were sloppy and the glitter coating was very uneven.
Super friendly and professional. Had a horrible experience elsewhere in Lexington and I was super nervous but my nails turned out awesome! I’ll be coming back!
I believe I just had the wrong nail techs because other customers received top quality service. I received wrong nail shape, wrong color on accent nail,and I expected smoother results from pedicure. My results are subpar...I dont think I will be returning.
This place is AMAZING! I come here to visit family and I had to get my nails done quick and she made everything perfect. Ask for Tracy! I am so satisfied and want to come back when I come again.
Favorite nail place in columbia! Love the staff & quality of their services. Julia is amazing , takes her time and does my pedicures and powder dip make perfect every time!
I love Sue and Julie!!!! They have both been very professional and efficient in their work. So good that I’ve referred family and friend who love them as well.
Awesome! service very professional ! Thanks team Kute Nails …
Went with a friend. My set came out great. The person greeting was kind of inattentive. The owner or boss barked orders a customers with no empathy or concern in his voice. Waited to be moved around and my friend couldnt get what they wanted for no apparent reason. Limited color choices, youd be better off going to Charlotte.... My tech was great! See came out popping but that was a simple request to ask for....
First time visiting. Check in was easy, they did exactly what I wanted and I didn’t feel rushed. Which was very important to me. I’m pleased with my nails & eyebrows! I will be back! Thank You!
I love Vicky and her husband. Professional, nice work, and great conversation!
My first visit here was awesome! Loved everything about it. So happy to have found a favorite nail shop.
Amy is the BEST if you have in-grown issues! She is gentle and exact. Be sure to make an appointment! Amy is popular because she is SO GOOD!
Made a 10 o’clock appointment waited until 11:20 someone came in at 11 with a 11 o’clock appointment and was taken in before me I am trying to understand why make a appointment if there not going to follow the order . Only two working nails tech the rest was focusing on pedicure. Really and so upset !!!!
I never have to wait! I love the decor and the staff is always very friendly and welcoming. I left my other nail salon for them and its been wonderful!
Came after work for a quick pedicure and dipped nails. The technician are always courteous and professional. Even on the weekends you can find this same atmosphere.
My technician was very caring. She took her time yet the services were not too long. I felt she was thorough in all she did.
Don’t recommend getting lashes here. Spent 90 bucks for them to be painful and glued to my skin, not ok!Took them off 3 days later cus it was so bad.
My go to for good service and timely
Lute Nails is a friendly and professional nail salon . I enjoyed my experience from beginning to end . The setting is very quiet and soothing .
I just left it took 3 hours for full set and pedicure... there was no wait, I went in and straight back and it took that long. Nails not even. Paid 112.00 for delux pedi and short full set. HIGHLY DISAPPOINTED!! Not worth it!
Very professional from the time I entered the door. They were very busy, but quick to give service. Very happy with manicure. This will now be my go to place!!!
I have been coming to this location since it opened. They have good service. My nail tech, Sonny, does any design I ask for.
Great experiences at Kute Nail Spa. Lily does a wonderful job,and she is always polite. Thank you all for your kindness.
I’m very happy for how my eyebrows turned out! Thank you so much!🥰
I’ve been going to Kute since they first opened, almost a year ago, and I have been extremely pleased every single visit! I now live in West Cola and will gladly drive the 30+ minutes just to get my nails done here!
Wanted medium length stiletto nails. I ended up with short stiletto nails .I even showed a picture of what I wanted. Underneath my nails wasnt cleaned out and gel polish left all over my hands.
The man that did my nails was rough the whole time! He filed my pinky nail so hard that he cut me and he cut my cuticles up with the drill. Overall the most uncomfortable manicure I’ve ever had; I couldn’t wait for it to be over. Will not be returning here.
I came in on a sunday patiently waited the lady who did my feet was nice but the young man who did my nail was unprofessional and he mumbled i was wasting his time under his breath for 120 dollars yes i want the whole experince and time will never go back
Best dip powder service I’ve ever had! Not too thick/not too thin. Fast service. Clean facility. Will definitely be back.
This place is AMAZING! So friendly! 🤗 They are GREAT with my 6 year old daughter ❤️ VERY clean! Always go here for my pedicures 😊
I have been coming to Kute Nails since they opened up. They never disappoint always in and out rather I walk in or make an appointment .Everyone is very nice and friendly.
Ms Kim was amazing !!!! She was patient !!! And her work was impeccable
Best pedicure Ive ever experienced!!!! It was the 💥💣
Clean and very nice and peaceful environment. I will be going back again. After being on the northeast side I have finally found my nail salon!
I’m not sure how i upload a picture but i have gotten my nails done two times here so far with the last time being 3 weeks ago and a fill in is NO WHERE in sight ! these nails still look brand new !
I had an amazing experience at Kute Nail Spa. The facility is beautiful, clean and the staff was very professional. I will definitely be back!
Went in today needing a nail miracle and got it as usual Awesome as always....Quality fast work at very reasonable prices highly recommended
This is my first time here and they are awesome!! Thank you Eric for doing my nails. I love them!!!!
The owner are very noisety and the worker ate too they did not do a good job on anything my pedicure oe manicure. I will not want no oje go there.
Nice salon, but the nail techs need to be consistant. Some will massage with lotion etc, some dont, but same price.
Clean. Friendly staff. Professional. Whats not to love? A great personal care experience!
Too bad Sonny is no longer here. Tami needs to be retrained on polishing and shaping nails. They no longer have any skilled nail techs
People please do not! Waste your money there do not believe the photos they can not do nails at all the lady cut up my fingers with the drill had me bleeding in there and then didnt even give a discount the massage chairs are filthy and sanitize you have been warned
This is my fav nail salon!!! Sam did an awesome job on my pedicure and manicure!!! Not sure who the lady was who did my husband pedicure but she did a good job as well!!!
Clean, quick and friendly. Im always satisfied with the job they do on my nails and the prices are reasonable.
I went in to correct a problem from a previous service from another location. Tracey not only corrected my situation but she was asking my questions to assure everything is what I wanted. Outcome so great full.!!!
The manager is great! He oversees everything and is quick to resolve any issue. He also helps processes move along.
Viki is my go to nail tech. Very peaceful atmosphere and friendly service
This was my first time here. I was recommended by a friend. They did a good job. The salon is beautiful.
Kute Nail Spa has a friendly, professional staff and a nice atmosphere. Theres no other place Id go.
Love this place. They do a great job with the service requested and the staff make you feel welcome.
My first time at Kute was amazing. I’m looking forward to going back. My new nail spot!!!
Max is great! He takes his time and does a great job! Always a satisfied customer!
I have diabetes and need a professional pedicure. Lan did great work for me.
Rude and unprofessional staff. They re-use files among many clients and re-use implements without cleaning them. Ill NEVER set foot in that filthy place again.
Its always a pleasure to be serviced and pampered at Kute nails. Im never disappointed
I love this place. Amy is the best. The staff is always friendly.
I love getting my nair done at Kute nail. They are quick and very friendly!!
My tech, Julie, was great. This will be the place I stop to while in the Area!!
Amazing service everytime!! I love my nails.
Such a great first experience at Kute Nail Spa! Highly recommend :)
The worst pedicure I ever received told the lady never mind doing my manicure. Ill do it myself period
Toes nail polish chipped the second day. Gel manicure could be better. The gel polish seems thin.