G OUTLET TOBACCO & VAPE

I have been a regular customer for four years. I always buy 3-5 cartons at a time. Two weeks ago, I bought 3 cartons and later that day when I got them out of my car, I discovered that one carton was missing 6 packs of cigarettes. When I called the store, another employee told me they would have to look at their videos to see if someone had taken the packs out and not replaced them. They told me they would get back with me in 48 hours. That never happened. I called several times over the next two weeks and kept getting the runaround. It became apparent to me that these people have no interest in keeping their regular customers. I will NOT be doing business there any more.

Only reason it gets 1 star is it’s the least you can give. Bought many products from here over the last 2 years. Bought a vape on a Tuesday. Opened it on Thursday and by Saturday it needed charging. Would not charge so I tried another cord and still same issue. Went to the store on a Sat and the guy working looked as he had no idea how to handle it. Yet he placed on charger and then tried to take a puff off of it. Gross!! Told me to come back another day when someone else was working and they could help. Came back on Monday and this time I’m told to come back on Wednesday or Thursday and someone could take care of it. Come back Thursday and the 3rd employee takes a look at it and also hooks it up and says the charging port is bad as well and then tried to take a hit off of it himself. Once again gross. I ask for the managers phone number and I’m only given a email. Email this person 2 times and a week later no response. Send a message over their google app and I’m told I’m speaking to the manager while the whole time I’m outside looking through the window and one of the employees that couldn’t help me texting me saying he is the manager. Place is a total joke. Carry your business somewhere else. Your money isn’t valued here at all. To be honest if you can wait 2-4 days for the product you want you can purchase off line from actual manufacturer and they will stand behind the product you buy that’s even cheaper than in this store.

Cha Cha is always super kind and spends time helping me with anything I need explained or figured out. She goes above and beyond for her customers!

Good prices and good customer service

One of the last places to buy actual pipe tobacco from jars. Sold by the ounce. Currently $2.50 a ounce. Madison Blend, Captain Black, Cherry, Burley...they had Virginia Blend which was my favorite, full flavor and sweet. There are others as well.And the two ladies that work there are absolutely awesome people! The new owner is extremely nice and respectful. I never met the old owner Syd.

I am now a regular customer thanks to one of their attendants who so kindly helped me pick out my new favorite Vape. so smart and friendly

I wish that I could do 5 stars but the amount of times I’ve bought dud vapes and not been able to get a replacement or some kind of reimbursement is ridiculous. Been shopping here for 2 years now and it’s getting old. Other than that great place for all your smoking needs.

Never leave reviews, but I have never had customer service more excellent at ANY store ive ever been to. The girl was SO helpful, actually took time explaining and showing my wife EVERYTHING about her new vape and liquid. Thank you so much!

Great prices. Enjoy all the staff, friendly and interactive with the customers. Many many changes and improvements. Owner has really stepped and come out to the shoppers with knowledge and smiles.

This place is my favorite vape shop. I got a few different vapes over the time ive been in NC and the loyalty card for juice is very awesome! I called to see if they had a coil i needed because they were out and other stores dont carry them and they sold me 2 coils from the new vape kit until they get more in. They are awesome and helpful and never rushes me or seems bother when i ask questions. Would always recommend

Outstanding service and convenience☝️ ✓👌 overflowing with deals and products, not just tobacco. The store is recently modernized improvements in an overwhelming but pleasurable experience - as its wall to wall enticing & encaptivating deals on products + accessories are sure to keep you longer than expected with all it offers such a great store ✓

Molly was awesome with talking to me about different vape juices and help me figure out what kind of juice I was looking for. She never forced her opinion on me at all. A lot of vape stores try to persuade you to buy things and you end up with juices that you do not like. But when I came here Molly was very friendly and very caring with helping me figure out what kind of juice to vape because I was very confused with what kind of vape juice I was looking for. She is very educated on any vaping question you may have. They also have a rewards system when you by 5 vape juices you get the 6th one for free. There prices are very good good and affordable too.I would highly recommend this place to anyone

They have the best prices and selections, but more importantly...they have the nicest and most knowledgeable customer service in any store in Madison!! I just love them smiling faces and their great attitudes for being in retail!!❤️

Not much of a selection of “iced” or menthol juices (if any, the staff couldn’t find any) and the staff member didn’t seem knowledgeable about the products. Don’t get me wrong, he was super nice though.

Lady very helpful with my questions about low tar and nicotine cigs. Did not act like I was a bother. Matter of fact she went out of her way to explain things. I will be back!

Extremely friendly.Decent selection on vape juice for the location. Very reasonably priced. Definitely worth a swing in. Buy local!

Best tobacco and vape store in the area by a mile. Great prices. Amazing selection of vapes, juices, cigarettes, premium cigars, kratom, cbd products, insence, and tobacco use only accessories. Friendly staff. Great loyalty program on vape fluids.

Everyone is really nice and goes out there way to help you and makes you feel like family.

First time stopping in and i felt so welcomed! Super helpful and friendly and the variety of juice, mods and coils was very impressive!

Outstanding service from every person that helped me. They have it all from vape to traditional cigarettes eve hemp products! Hands down the only place I go for vape products

They have great service, great prices and a huge selection of various products. Id recomend this place to anyone.

Friendly people, great service and have a HUGE selection of about anything u need! Love this place!

Picked up an awesome tobacco pipe for 5$ and she gave me a free pack of tobacco because I had forgotten mine which tasted like candy! Cheap and freaking awesome!

Best customer service and best prices in town! This is the only place I will purchase my tobacco. Chelsea is the best.

Those place seemingly has it all. Literally every smoking product one can think of along with dozens of vaping devices. Quick, professional service included.

Has a good variety of ejuice if you vape 3mg . I vape 6mg and there are very few choices of 6mg. Prices are good and its local ...

Friendly and knowledgeable staff. Always a pleasurable experience every time I go there!

They have more than I expected and so much to choose from. A wonderful shopping experience.

Helpful, friendly staff. Great for your tobacco and gaping supplies.

Great service from the young man.

Awesome associates. Always friendly and lots of smiles.

Friendly and informative employees. Like the cigar selection also

Best cigar selection & prices in Rockingham county

Great prices and friendly staff!

Great humidor. Plenty of cigars to choose from.

Large selection and very helpful staff!!

👨🏽‍🚀💨💯

Great location, had what I wanted

Great friendly people.

Terrible customer service.

Nice vape shop

Great service.

Got what youre looking for

Yes yes yes yippy

They are always a great help. Nice and great prices also