Massage Envy

I was having some neck pain/soreness and so I went in to try a stretch session. The stretch provider was great! I also added the RTR to my session. By the next day, my neck felt 100% better! I would give 5 stars for this service. Although, I probably wont go back as it would be $130-140 and I dont think its worth that.The front desk girl was not very helpful. Over the phone I told her my concerns and asked for suggestions and she wasnt able to tell me much about the services. When talking about the different service options, she seemed annoyed by my questions. After the session when I was paying and added a tip, she made a comment along the lines of just ___ dollars? Which I found unprofessional when I gave an acceptable tip amount.

What a joke. I was just robbed. My therapist was great but that front desk lied and over charged me way more than what I was told Id pay for. $140$ for 60 mins is crazy when I was told $80 not including tip...SCAM!!! THEY ONLY CARE ABOUT SALES/MEMBERSHIPS AND THEN YOU GET CANCELED ON IF YOU HAVE A GIFT CARD OR NO MEMBERSHIP!!!!!! My massage therapist really needs to get outta there, he was to nice for that gulag. He was great but that business/owner/front desk...gross.

I had a terrible experience getting my first massage here. 2 minutes into my massage the lady massaging me threw out the f bomb. She was talking very loud and continued to talk even when I was not responding. I was unable to relax and she had said 4 different cuss words in a matter of 30 minutes. The massage itself felt rushed, I had gotten an hour massage and it was cut short to 45 minutes. Very unprofessional all the way around and I will not be returning.

Unprofessional. I added an extra service to the session but the 60 minutes stayed the same and she did not give attention to both services. She also added her own tip & claimed that I added it, when I called about the charge. I won’t come back.

I just tried to make an appointment as I was gifted a massage for Mothers Day. First of all your phone line connection is horrible, secondly, why should I have to give you a credit card number to hold my appointment? I wouldnt have requested the date and the time if it didnt work out for me in the first place. The hair salon I go to certainly doesnt require this, nor do restaurants when you make a reservation. I could see this if I was a repeat offender of not showing up for an appointment but this is my first impression of your company and its not a good one - so much for a thoughtful gift.

I bought a package my daughter and for 2 years they were closed back in covid days so my daughter went to get her massage they say they have no record of me buying them and cant my receipt of it because I payed cash they they have no record of it so they charged my daughter for her massage. She had the cards they say no record. Well so they basically robbed me and my daughter best of luck trying to get massage at this place

(Not pleased with desk service) Amber was my massage therapist and she was great. Now when it comes to the front desk, I was told that my giftcard for a massage was going to cover the entire cost. But after the massage was done they said I needed to pay a difference of over $30. They either are not true to there word or they are not training the front desk correctly. (Front desk was very rude)

Been a member for years but recently been unhappy. Multiple massages cancelled. Lucky if I get in once every 2 months. Took time off work for a 90 min massage, showed up and I wasnt on the schedule. No apologies given for their mistake. Have called and left at least 5 messages to speak to the manager with no return call. I cant wait to use up my saved massages and be done with this place.

I recently had my first massage ever with massage envy. Danielle helped me know what to expect before I went in. Overall it was a very comfortable, and relaxing experience. Amber was my massage therapist, and really did a great job

This place sells you a membership and then you can’t even make an appointment for months. The manager said it’s no problem to get in, what a joke!!! It’s all about sales of memberships to them and they don’t care about the customers at all. This company should out of business and the manager should be fired for pushing memberships. Do NOT go here, waste of your time and money!

I don’t like how we get charged if we cancel last minute but they can cancel whenever they want and we have to reschedule. I was canceled with in 2 hours of my appointment and had to reschedule. I work and have kids it’s not easy finding availability in my schedule.

Really upset and frustrated. We got my dad a massage for his birthday- he left a half hour early and it only takes 10 minutes to get there. Despite the efforts to arrive early, there was a detour due to a car accident on a bridge on 169. The entire road was closed and the only other way to get there would have taken him way too long to arrive. We called to see if he could reschedule. Not only did they not let us reschedule, but they had canceled on us 2 times before that. They charged my dad the entire price of the session. I used to work at a spa and this is completely unacceptable. As a former manager I KNOW there is much more that could have been done. Looking at the other reviews here you guys should definitely look at how to KEEP guests. Really disappointed my dad couldn’t get the massage he deserves. This location is sub par to literally any other massage envy location I’ve been to. Caring about your customers experience is important.

Very shady business practices occurring here. Cancelled my membership there in May 2021. A month later realized membership was not cancelled, so cancelled it again. Fast forward to July 2022, I realized that they hadnt cancelled my membership in 2021 like I requested twice and had been continuing to bill my HSA acct. Called again to cancel and get reimbursement for all charges. I was told they couldnt reimburse all charges. When I complained, they stated that someone from corporate would call me back to help resolve the issue. 3 months later and many more phones call attempts to them and messages sent to their online portal, and nobody has ever attempted to call me back to correct the issue. Massage Envy is completely ghosting me. Its frustrating and id advise people to watch their accounts for fraudulent billing, or better yet, avoid doing business with this disreputable company.

My service was amazing and the employees were so nice! My massage was very relaxing. Danielle was the most helpful front desk person. Kamrin was also good when I checked out of my massage.

Horrible place. I had a one hour massage paid for as a Christmas present. Had it scheduled for today, went there today and the massage had been cancelled. I never got a text message, email, or call. I had a baby sitter come and scheduled my day around this. The least they could do was send me a text knowing it was canceled. The lady at the front desk basically didn’t help me out anymore then saying “I’ll put a upgrade on your account”. I’ve never been to a massage envy before I don’t even know what any upgrades are. Very unhelpful. I will never go back and I’ll tell anyone I know don’t go here.

I have never been so disappointed and frustrated with a business as I am with Message Envy at this location. I thought I was giving myself a gift that has turned into a nightmare. I am unable to speak to anyone at this location, either on the phone or in person. The store was closed on my visit Sunday, even though its advertised open. NO signage to explain why. The phones for both the location and the franchise manager go to voice mail. I have tried making appointments on line with NO success. When you try to create an account, it is NEVER answered. This has been the BIGGEST SCAM I have ever had to deal with. The contract they force you to sign has clauses that trap you in this scam business for a year and after a year the rates go up, you cant make an appointment there are not enough therapists to accommodate the clients. WARNING TO ALL..its a scam!

Bought a membership for a Christmas present and unable to use massages because of a lack of therapist. Now Im going to lose the massages I purchased. Their solution was to renew the membership and pay for more massages so I dont lose them. I wouldnt recommend massage envy.

I have left more than 3 message, and stopped in to talk to a manager (who was unavailable, but promised a call back)My account had several available credits while cancelling it due to not being able to use them during covid. I was told at cancellation that I will have until 12/31/2022 to use the credits. It has been several months of trying to sort this out and I still cannot book appointments as it says that my account is expired. This is well over $600+ in lost money.

This place is horrible. They like to close and not post anything anywhere. Went multiple times to talk to someone in person because nobody was answering the phone, place was closed, no lights on and door was locked, without a note on the door. Left multiple voicemails, never got returned. So hard to schedule something because it is so booked up. I have felt judged by the manager and employees. I received a facial from Jacque and she was super rough and I wish it were over not even half way through. During the extractions I was crying because of how hard she was pushing. Two hours after my face is still red from where she extracted from. DO NOT recommend this place at all. But if you still decide I would recommend Lexi as your aesthetician.

Really dont like leaving a negative review especially in these times, but I feel important to post DO NOT agree to a membership or at least if you do, read the ENTIRE contract and do not take the associates word for when you can and cannot cancel or transfer to another person. I made this mistake.Also the massage therapist you like will never be available or their schedule is not ready I have been trying since last December to schedule with my message therapist.So since I was lied to and did not do my do-diligence and read the entire contract. I asked if we could work something out and let my wife use them or something as I am no longer interested. I thought it sounded reasonable and at the end of the day, they get their money and at least my wife could use 1 or 2 before its just wasted, if she can schedule them.Apparently thats not an option unless....my wife starts a membership! What are the odds we would go running for that?Oh well I should have known better than to ask if I can cancel at anytime or share with a family member and take the associates word for it and not page through the contract myself when signing up. SAD!

The massage therapists are great. The customer service staff could care less for customer service once you signed the six month contract. Their rigid regulations makes it difficult to receive your massage when your body needs it. There is an average wait period of six weeks to receive a weekend massage. They make it hard to give your paid session to family/friend by allowing you to give only one per month even if you accumulate more and your money continued to be taken out of your account every month. The day I canceled my membership the person I talked to didnt seem to care about customer retention. It almost seemed she didnt want the person next to me hear I am canceling my membership. She just handed me the cancellation form and continued to try to convince another customer to sign a membership contract.

Made an appointment at the last minute and didnt choose the person who performed my massage. I have a nerve issue that sometimes causes me to flinch, which happened during this massage. I apologized & told him it happens even when I go to the chiropractor. Apparently he didnt like me, because when I was done, he told me I should request a female next time.Needless to say, I was pretty offended.**Update**I made a stretch appointment a month in advance & showed up 15 minutes early to discover they no longer have me booked for it. Like it never existed. I make all my appointments a month in advance. Its beyond annoying to wait an entire month for an appointment just to find out they literally booked someone else in my place.Oh, and Massage Envy, I find it interesting that you feel my previous review was positive considering that I literally said the therapist was offensive.

Tried booking an appointment through their online service. Website said no therapist available for a 90 minute massage. Thought maybe their might be an issue with the website. I called in to the location. Asked if there was an opening for tommorow. Was given a rude reply of nope!. I then asked about the next day, each time given a no. Finally after going through 5 straight days attempting to book an appointment, I mentioned the site seemed to be not be giving me a therapist for any day Im choosing, what days are open? I am then given a rude we dont have any days available. Why not start the conversation with this before making me ask each and every day if they have an opening? Very poor customer service for such an expensive place.

I cancelled my membership after several years because it is literally impossible to get an appointment. It is so very disappointing. I have always done deep tissue with a female therapist. I was just told that there are no openings until the end of March. Two months is unacceptable for a member to have to wait for an appointment. I have had to go to other locations which defeats the purpose of having one close to home. I thought I would try the stretch session and keep my membership but was told today that there are only two therapists and limited openings. This is too bad as these services are something I value and Massage Envy is unable to provide accurate services for its paying members.

Awful client service!! I absolutely agree with Zako Ibrahim, my experience is nearly identical. Given the price of services, I have relied on courtesy reminders from ME. Over the last few months, I had several incidences of not receiving the courtesy reminder, but curiously I received the calls that said I failed to show up. Management did credit the first two incidences (who would not show up for a massage they would be charged for???), but when it happened again over the weekend, I was told I was left a phone message and email reminder. I did not receive either, and when I followed up for a copy of the email - guess what - no response. I cancelled my membership Id had for years today. The only follow-up from management was that the membership was cancelled. No interest in retaining a long-term customer (between gifts from my husband and my own spend, is was over $2K per year); clearly they were tired of my complaints. The courtesy calls are important when a client has to book out 3 - 6 weeks to get the therapist of choice because they are so busy. Too bad, because the therapists I had were really good. Not only has ME lost my business, but my referrals as well. Sadly, I also agree wholeheartedly with the 1-star reviews. Ive had similar experiences. In the end, Id rather support a therapist that more directly benefitted from the cost, rather than the disinterested management that is pure overhead.

Treat yourself, lifes too short. I originally purchased a membership as a present for an employee. However after learning just how much she loved it I joined too. Now its ten years later. I will say Id like the membership better if I could get late afternoon or early evening appointments. So dont join unless your work schedule allows for day time appointments.

Amber is wonderful, she listens and tailors her massage to meet your needs. I appreciate that she has helped me to continue to run.Only reason I give a 4 star review is because it is so hard to get appointments. I wish there was more availability.Thanks

Lucky for them i dont mind wasting money. Ive had membership for over a year, it took me probably 8 sessions to find a therapist i liked. Even after i found one it was impossible to get a massage when you actually need one, because theyre booked out for at least a week. So in order to get the therapist i wanted i had to book it several weeks in advance and hope that i was sore when the day finally came. On top of that several times i was told hours before my message that it was canceled and offered no compensation, where if i cancel same day i still get charged for half the cost. So i recommend this place if you enjoy wasting $100 on a massage you didnt like long after it offers any benefit. I am very disappointed in myself for supporting this business for as long as i have

Today my appointment at the Coonrapids one was at 11:30. Got there 10min early went to use rest room. I came back less then 3min and masseuse didn’t come out til after 11:30. I didn’t get started til 10+minutes after. Then after she was done I looked at the clock and there was 10minutes left til my 60min was up. In actuality I only received a 40 minute massage. haven’t really found anyone in particular that has really massage the way my retired masseuse use to. Most the ones I’ve had has been ok. I’ve been to multiple ones in twin cities. I’ll be looking for a new place soon.

Went there with a gift card - Their fist introductory 60 minute massage is $55 which is a great deal. Only issue is that while I do carry a lot of tension in my shoulders and need a lot of attention there I wish they would work on other areas longer for a much more relaxing experience. The massage therapist didnt ask if the pressure was okay either during the service so it did get a bit uncomfortable at times.

Love going here!! i have been going to Mitch for almost a year now at least once a month and Ive never had better service. From massage #1 he has been super knowledgeable on what I could benefit from whether its in my massages, sitting at my desk, running, etc. It takes a great therapist to know what your needs really are and cater to them as well as he does.The front desk staff is the most friendly and helpful out of all locations I have been to(this is not my home location I signed up at).HIGHLY recommend this location and especially Mitch as your therapist ☺️

Awesome place! Always had an amazing experience! Annette is the best therapist there hands down! I get a lot of massages and she has been the best of the best! Highly recommend going to this location! Everyone that works there is always in a happy mood and willing to help you out! Why settle for something average when you can go there and receive above average service!

Literally the WORST location there is. They make it hard to transfer one massage to a relative. They make it difficult to get a massage as a member even though us members pay every month to be serviced. When I wasnt a member, it was easy. As a member they tell me no to every hour. I have to go all the way to Maple Grove, far better too. Also, the most rudest little girls working the front desk. Im done with this company.

The front desk gals too superficial. I had a $75.00 gift card and walked out with$12.00 left. I had to give the masseuse a $10.00 tip!!! The massage was helpful though. They tried to talk me into paying $50.00+ a month membership to get my massages for$35.00 rather than paying the non-member frog 70.00+. So in other words Id be paying $85.00 dollars if I were a member. I wont go back. I didnt feel valued at all

I was given a massage as a gift and when I went to redeem it, I was given a longer massage than I scheduled because of an employees mistake. I was unaware how much time had passed until the massage ended, and the employees wandered about muttering to themselves before informing me that I got am extra 30 min for free. Upon presenting the certificate for my massage and tipping my therapist (on my card) I was offered a free membership, so I said sure!I just got a call from Massage Envy informing me that that membership was not free and that their employee couldnt have possibly told me that it was free and that since I signed a contract that I am now accountable for a $60 fee for the next 12 months and that they absolutely will not cancel it, and that they needed new card information for me since the card that Id used to tip the therapist was declined when they attempted twice to withdraw the $60 fee from it! I never presented my card for a membership and I signed a few forms that day, and I regrettably didnt read them thoroughly... However, I believe that the spa shouldve willingly, and happily cancelled my membership. I understand that they dont want to cancel memberships halfway through a year if people are using them, but I was entirely unaware and I refuse to pay $60 a month for something so unecessary to my life! Ugh.. just stack up my debt guys, cuz I will never give you that money, especially not after being treated so rudely by your manager who insisted that their employees couldnt and wouldnt possibly make a mistake... Even though they made a mistake with my appt the first and only time I ever went to their spa!

My experience here left still sore in the areas I needed targeted I asked for upper and lower back massage therapy. The therapist did my neck for half the time. I had to ask how long we were going to do my neck? Finally was able to get a back massage. The clerk asked if my lower back felt any better. Of course I said no. Because she was not targeting the areas in which I had asked to be targeted.

Had an appointment booked as a gift, got a same day reminder for the appointment, when I showed up the lights were off and no one was there. When I called, I was sent to voicemail. No text warning me not to show up, no message on their answering system to let me know they are closed unexpectedly. This is unacceptable, would not recommend wasting your time giving this place a chance.

LOVE this location, the manager Danielle is always willing to work with me to get me in for appointments! The staff is super friendly and always smiling! Highly recommend this location!

BAIT AND SWITCH!!!!For our 3 year anniversary with my wife I decided to surprise her with a couples message. The process was as expected until I had to pay. I was quoted $79.99 over the phone by the consultant. I gave $15 a piece to each of the two that gave us the said message. My total was $160.00 I called the next day wanting to find out why this is. I was told its actually 79.99 a piece!!! I feel its safe to assume when you call and ask for a COUPLES message you would receive the COUPLES rate. Both my wife and I have been to other locations in the past. For some reason we were both charged different rates. I was charged $39.99 for my rate intro rate. She was charged $79.99??? I spoke to the Manager over the phone in regards to this issue and she did not provide any refund or apology of any kind. The general lack of sales skills by her was profound. I will never use this company again.

I was told that I could transfer two massages over to my husband without a transfer fee. I have paid for the massges and unable to use because of breast cancer treatments. Now a different manager and unable to get a response from her.

Unlike other Massage Envy locations, this one has been an overall great experience for me. Many of the therapist at other locations have a high turn around and dont stay there for long making it very hard to see the therapist you like regularly. At the coon rapids location, many of the therapists have been there for a number of years, Travis alone has been there for 8 years.I do understand how many people feel in regards to not getting the areas they wanted worked on and how frustrating it is to pay for the opposit of what u asked for, as this has happened to me in the past at the Minnetonka locationWhat i did to solve that problem was this. Imagine you are the boss and the therapist is the employee and you are paying them to do what u tell them to do! So next time you go in for a massage and you say i want the focus to be on my neck and back, be very specific of what u want, and if the therapist stays in a area longer then you want tell them, Will you please move on to my back now. Keep in mind this is your time, and you can use it how ever you want! I have told the therapist can u please spend the remaining time on my back and shoulders and skip everying else. Or can you please work on my feet now for awile. If you speak up during the massage when needed and follow up with the therapist in regaurds to what you want, this will no longer be a problem for you :)This way you never go wrong, and you always get what you pay for $$$$In regards to wknds always being unavailable, or having booking problems, it is so important that you prebook your massage in advance! Keep in mind they give you a 2 day email reminder and a 1 day phone call reminder and a 24 hour window if you need to cancel or reschedule and you wont be charged, so you really have nothing to lose, and it will make things a lot easier for you in the future.If your having problems with the front desk people, i would suggest talking to the manager Trina. She is very supportive and will work hard to make sure you have an exceptional experience. She is one of those genuine and sincere managers you dont often come across.Keep in mind, its nothing personal, its just business and you should be satified for what your paying for! Hope this helps.P.S. If you are looking for good deep tissue massage therapist they have a 7 foot 3 tall therapist with Resort level experience who provides the best massage Ive ever had. If you prefer a female therapist, Houa and Whitney also do an incredible job.

I showed up to my appt 15 min early and Sandie came and got me 5 min late and then after the abrupt fast paced massage she finished 5 early.. Glad I had a gift card and didnt have to pay.. I will never be going back

Showed up to appointment 10 minutes early as instructed by 2 phone calls and text message confirming appointment the night before. Left house at 9:20, missed their phone call at 9:27, telling me that my 10:00 appointment cancelled! Seriously! I have had several appointments cancelled in the past. Frustrating! But more of a notice is NOT too much to ask!

I just learned today their rates went up three months ago. They said they mailed out a letter to everyone, but I did not receive the letter. They are refunding the difference, which is wonderful, but I am cancelling my membership as it is too expensive for me.

This place is a joke. I really think that they intentionally say they are booked solid every time you want a massage. I have tried to book same day appts here many times and its always oh sorry we are completely booked yet I walk in there and the place is empty. Never calling them again.

Getting more and more difficult to get appointments and the new management has only made things more difficult. Additionally, one should not have to get permission from a manager, who doesnt call you when a call is requested, to use the money sitting on an account.

Horrible! The district manager doesnt even call back WHEN THEY MESS UP. Been trying to cancel my account since SEPTEMBER 2021. Alyssa, Raegan and the entire staff ARE HORRIBLE WITH ABSOLUTELY NO CUSTOMER SERVICE. DO NOT GO HERE!

The customer service at this location is absolutely nothing short of awful! I was booking a massage and was asking some questions, and the girl on the phone she didnt have time for me. I asked her why she was being rude and she hung up on me.I called back she didnt answer another girl did and she was very rude as well. Decided this is not a place would ever give my business.Try somewhere else!

Really liked it and thought it would be convenient. Have had a terrible time being able to schedule additional appointments. They are very booked up and you need to book out at least a week if not two ahead. Its just not easy to get an appointment here.

Do not sign up for monthly massages. They are constantly booked out over 2-3 weeks. Almost Impossible to catch up on paid massages if you skip months.

Facials here are not good .. found myself wishing for it to be over before it was.. also the products they use feel gross on your face and I had to wash mine when leaving**update: reached out through the online portal same day as they posted the comment, no response.

Tried to call to make an appt and no ever answers the phone. Tried for 30 min straight and nothing. No point of leaving a call back number either because they dont call you back.

Loved my facial. The products are amazing and Danielle was spunky and very nice at the desk.

I love coming there the massage is wonderful but I go one person that does a great job for me. It takes a long time to get into her this time I had to wait five weeks that seems an awfully long time.

I have 2 prepaid massages available and everytime I call with enough time to schedule they are booked, and saturdays and sunday are only day I can do it. I even called a month out. Its very frustrating.

Polite staff. Relaxing environment. I had a great message from TJ who seemed to really know what she was doing and had a purpose for everything she did. Including which muscles to Target first to get you to relax for the entire massage.

Massage was good, however the front desk person was very rude. I will not go into details but the bare minimum was done. Very judgemental and greedy here. Would not recommend this to a stranger.

FYI if your late they will short your time. Called ahead but they seemed ok with me being 20 min behind. If I would have known it comes out of you session time I would have rescheduled.

Phone staff is so rude I didnt even get to come in. Just called to reschedule an appointment, asked the girl if I can move to Wednesday and she says no before I can even say which Wednesday ... if thats how the front desk staff is I dont even wanna meet the rest of the staff. Huge turn off

I have seen both Ben and Mitch at the Coon Rapids, MN location. I always walk away refreshed and definitely looser than when I walked through the door. I prefer deep tissue and these guys are great!

Bogo deal is very deceptive. They also say its a 1 hour massage. Their 1 hour is 50 minutes.

If I could give 0 stars, I would.

BEWARE: if you cancel your membership they will keep charging your account!!! Will continue until you have the bank stop them!!!!

Had an appointment booked and a they sent out a same day reminder. Got to the store and they had decided to close for the day. Find a different location, this place is a complete joke.

Love all the therapist! Each one has their own special way! Front Desk is very friendly and helpful!

Staff is great, but they dont pay thier employees, achem, independent contractors very well.

Jesse did a great job! I felt better than i have in months when he was done.

Food was good. The only problem was they wouldnt let us use the full amount that was on the gift card we had.

MITCH IS SIMPLY AMAZING...I MEAN...LOOK AT HIS HUGE GLORIOUS MUSCLES AND HANDS... AWESOME TECHNIQUES... NEVER DISAPPOINTS... SUPER NICE TO CHAT WITH.

HUGE shout out to Mitch!! Hes crazy awesome....1 of the best massages Ive ever had!!

I love it way better than any other massage place out there

Great therapist. Just wish we went the full hour instead of 50 minutes.

Terrible customer service, terrible business practices, too bad for the massage therapists who work for them.

You can always find a therapist to fit your needs bring there are so many to choose from.

All massage Envys suck, super corporate. choose a different company

Annette was fantastic! Cant wait to go back

I have tried other locations and Coon Rapids is still the best.

Great location. Recently remodeled. Friendly staff.

The staff are very knowledgeable and the price is very reasonable.

They said, No happy endings.... what is up with that?

Worker was on personal call had toss it along time

Great, clean and friendly place to go!!! Love it!

Had Shawn.... excellent massage!!

Helpful deep tissue massage. Was great.

They always treat me right.

A good spa snd friendly

They have a couples room!

Very unprofessional workers!

New stretch program is great

I love my message from this place

Won’t be going back.

Friendly.

Travis is amazing!

Best massage ever

Amber is fantastic

I was only in the area.

Had better

This plAve is magic

Wonderful massage

Worthless.

It is okay

Body , mind !