Massage Envy

My massage was fabulous.. the receptionist Hadleigh was very rude and disrespectful. The way Hadleigh treated me yesterday I would never visit nor recommend anyone to Massage Envy Tchoupitoulas in New Orleans again.

I’ve been a consistent client of Amanda for over 4 years for prenatal and regular massages, as well as stretch sessions. She is very consistent, accommodating, and thorough. The office staff has always been top tier and professional as well. I travel out of my way to patronize this location, and I highly recommend this Massage Envy spa.

Lisa was very personable and calming. She did a very great job on advising me how to further care for my lower back pain and relieve stress and anxiety. I will definitely be returning!

I absolutely enjoyed my facial session with Madison! She was very gentle and took her time!!! She has such a beautiful and positive spirit and she’s very informativethroughout the process.

Monique is very attentive and goes out of her way to address any issue that I may have. I have been going to her for my massages for a long time and would not change to another masseuse. Monique is great!!!

Lisa is a fantastic massage therapist. This Massage Envy location is the cleanest and cutest of all the ones I have visited. The front staff is incredibly helpful and friendly.

Massage Envy is my escape. It’s peaceful. The staff are polite and professional. Robert is absolutely amazing. He is knowledgeable and very helpful.

I’ve been going to this massage envy for years and have been so happy with my therapist, Courtnie. She’s lovely and intuitive. I always feel better after a therapy session with her.

Lisa is an amazing therapist, clearly very skilled. She is attuned to the body and the needs of the client. Hands are like magic. Best deep tissue massage!!!

Amanda is great! By the time she finished giving me my massage, I felt as if I had a new body.

Lisa was friendly and very informative. She was able to help me with problem areas took a time and explained everything that was going on. She was great.

Martha is great! She converted me from high pressure to low pressure. I never want to miss my monthly appointment!

It’s always a GREAT experience when working with Robert. Very personable and pleasant. His attention to detail during the message is SUPERB!!!!

Moe is wonderful! I only use her and have for over 5 years. She is why I’m a member.

Robert is the best ever! He tailors session for my needs that day, wonderful experience

I appreciate the scalp massage very much. Ms. Monique was prompt and on time.

Monique is AWESOME!!!! I felt amazing after my massage.

Madison hands down is beyond knowledgeable and very gentle! One of the kindest people there.

Had a great experience here when visiting from out of town. Martha did a wonderful job of getting rid of the painful knots I had in my neck and shoulder. My 60 minute massage was just what I needed. The business was clean, convenient, easy to book on line and reasonably priced compared to other spas in the area.

Martha is my masseuse and she is AMAZING! Always friendly and awesome at her job!!!

I got a relaxing massage with forges on my neck Martha is very good at her job and I get the rewards of her talent

Rob is amazing!!! Ive been seeing him for years for chronic pain and I cant recommend him enough.

Lisa, gave the best massage that ive had in a long time. I will be back to see her

Amanda is an excellent masseuse. I highly recommend her to anyone.

My experience was pleasant until new people starting working front desk. High turn over rate and management really sucks. They do not care if someone dies or anything, they are just worrying about getting paid. I have a lot of services that I want to get rid of to cancel my member ASAP but they only give you 60 days to use them. The problem is you can only give away 1 service a month so thats how they keep you lock in. I have challenged management about their cancel policy and you get a unprofessional email response. Unfortunately, this location is the closet to me, if I could transfer to another location I would do in a heart beat. Whatever happed to the customer is right, not anymore at this location, its about money. Worst decision I could have ever made, getting a contract with this company.Unhappy

Monique was incredible! Perfect pressure in all of the areas that needed it.

Good massage. I forgot to ask for deep tissue therapist. However, she did focus shoulder area to work out all the knots. More time was needed on the legs. I will go back and ensure I get a deep tissue therapists.

This was supposed to be a place for relaxation but has left me highly stressed out. My mother and Sister are members at this place (not any more after this) so I went to try it out and schedule an appointment, I was really tired, I’ve been working too Much and needed some relaxation. It was a Saturday and schedule for Monday 3pm. Sunday evening I realized I was going to have an unexpected meeting and was not going to be able to make it, so I called on business hours a few times on Sunday and nobody answer. I said well, I’ll call tomorrow then, and I did first thing in the morning. They said they will cancel my appointment but will keep the 120$. For which I was extremely surprised, I never heard about such policy, and if there was they surely should had pointed it out very well before letting you put your credit card in. I would have definitely make an extra effort on Sunday if I would have known. Anyway, We tried my sister or mother to use my hour, but they said no, I even tried to make it to my appointment, but they say no neither ,because it was already canceled, I said can I reschedule, they say no, unless I paid extra 120$. So, no service, lot of stress, not even a inch of empathy or respect, both from the front desk person and manager Ashley. Super rude and unwilling to look for any type of solution. They didn’t even cared about loosing 3 costumers . 2 of which have been faithfully coming for a long time. So now, very stressed and with 120$ less.

Amanda was wonderful! She almost put me to sleep!

Maddison was great looking forward to the next appointment.

I was offered and accepted a monthly membership while out of it after a great massage. I accepted after confirming I could use my membership anywhere and cancel easily. later when I tried to cancel my membership I found out I wasnt able for a year. Ive kept it, though not able to use it every month because Im a full time traveler. Now that Im trying to cancel, over a year later, they cant do it over the phone or email me the form. instead Im told Ill have to contact corporate by email. I asked to have corporates email sent to me by email, and she was not able to. Terrible customer service, unspecified terms of the contract, and exploitative sales. The therapists are great, so its a shame they are attached to massage envy.

Amanda is great. I call her the doctor

Excellent facial, quality products and attentive service by Morgan

Amanda always does a great job!

The place is clean and staff is very nice! Just a little disappointed because they tell you to get there 15 mins early to accommodate getting undressed. Didn’t go in to my massage until 5 minutes after the set appointment time and the therapist ended my massage 10 mins before the full hour. Nice place but disappointed with the timing of things

I’ve been going since January and am usually extremely satisfied with the service and the massages. However, I had an appointment this afternoon and unfortunately while walking my dog this morning I slipped and fell and busted my knee snd dislocated a finger. I called to cancel the appointment as I wouldn’t be able to lay face down on the table and they told me I would still be charged for my appointment! I have a membership so it’s not like they would not be getting their $60- I just needed another day. I just feel like this is insulting and extremely poor customer service. I understand the need to cancel within 24 hours but life happens sometimes.

I must say I understand that each spa is run differently being that it is a franchise but I went this weekend for some much needed me time and it was mediocre at best. I was so disappointed from start to finish. I was placed in their “quite room/ waiting area with about iPad to fill out some documents immediately. Within moments I could hear conversations from the front desk about the previous night’s partying. It was my first time there so I did not know their process. I waited for someone to tell me about their add-ons but no one ever came. The massage therapist came and showed me to the room so I told her I was interested in some of their enhancements I saw online. (I did my own research when I realized no one was coming to discuss anything with me). She was apologetic that it was not discussed upfront and explained that she could not fully accommodate my request because it used extra towels. I was understanding but disappointed because I was there close to opening so it seemed they should have had supplies. Now the massage never felt like it got going. I enjoy massages as my preferred way to relax. I go at least monthly to another spa near my home but made this exception since I had a gift card. I would compare the massage to an unenthusiastic at home massage from my partner when he is exhausted. Until this experience I’ve never gotten off of a table feeling like I need a massage. I’m glad it was mostly covered with a gift card but still a lousy experience and I will likely not go back nor could I recommend them to anyone.

Amanda is phenomenal. Highly recommended

When for an hour facial it was awful 😖 in pain the hold time she had ansilver tool that press very hard in my face and do not have bumps in my face. The supervisor or manager very rude and disrespectful black women warranting: His had a black old man she so quickly to point out she not racist. She racist towards black women I guess we remind her of all the women he cheated on her with sad you will wate your money and time here you going to relax your body but they will stress you out over here, STOP, DONT WATE YOUR MONEY BOOK SOME WHERE ELSE

The front desk experience (Hadley) was terrible. Upon arrival she did not greet me nor welcome me in for my appt. Luckily Maria was great with her services...otherwise my entire experience would be a wash. I will not visit this place again. Hadley should be retrained on how to welcome clients in to the establishment.

Did a 60 minute customized facial here yesterday. Pretty disappointed. What was customized about it wasnt apparent. She didnt even do a mask. Plus, I was quoted a price of $50 when I booked it but charged $70. Not worth it. I couldve gotten more for less somewhere else. Or I couldve stayed home, kept money, and massaged oil into my own face myself thank you very much.

Had a wonderful massage from Robert!

Ive been a member since January 2020, and also worked at a different Massage Envy location many years ago. Last week, I had scheduled two back-to-back 1-hour appointments so that I could use 2 of my prepaid massage credits (I have accumulated 8 this year due to COVID). When I arrived for my appointment today, the manager (Ashley Chandler?) checked me in, and informed me that I was only scheduled for one 1-hr massage. I was confused and explained to her that I had booked 2 in hopes of using up my credits in as few trips as possible... I had assumed she just didnt see the 2nd appointment. She explained that M.E. does not offer 2-hour massages; I was confused because I had received a 2-hr massage earlier this year at a Baton Rouge location, and I also mentioned that 2-hr massages were offered when I worked for M.E. many years ago (at a different location). She then proceeded to ask me multiple times if Id like her to just cancel the appointment. Of course I would not – I planned my day around this appointment. I made special arrangements with my sons childcare so that I could fit this into my schedule. I asked Ashley if she could show me the policy that states that members cant book two back-to-back appointments. She became irritated, and stated that she knows the policies better than me because shes the manager and has been with the company for 11 years. I never claimed to know the policies – I was just asking for clarification in hopes that shed help me find a solution that would allow me to consolidate my remaining prepaids to as few trips as possible so that I can continue my membership because it is hard for me to get childcare for my 2-yr-old at this time. I declined her repeated offers to cancel my appointment, and expressed to her how disappointed I was in her customer service.The actual massage was wonderful. I was looking forward to scheduling many more appointments with Brandon, and raving to all of my friends about how great he was. When I returned to the register after my massage, Ashley was still there as well as another employee. I could sense Ashley was irritated, so I kept my distance and chose to leave my tip for Brandon with the other employee. While waiting for the credit card to process, I asked the 2nd employee if Brandon had any other openings later today since Id already paid for my son to be in childcare for the day – it wouldve been nice to just use up 2 prepaids in one day. This seems to have upset Ashley, and I was told that members cant book multiple services on the same day. I expressed to Ashley that I felt that we had gotten off on the wrong foot somehow, and I apologized if I had somehow offended her. I explained that I was planning on returning at least 7 more times to use up the rest of my prepaid massages with Brandon. Ashley then informed me that I would not be returning because I was no longer welcomed at this location, that the conversation was over, and that I should leave because she would no longer engage in conversation with me.So now I have 7 unused prepaid massages, and am banned from my nearest location.

Ive been coming here for almost a year now. I originally was going to the westbank location (recently closed) and moved my membership over to Tchoupitoulas. I even followed my massage therapist Martha over when she moved (shes the best!). The location is nice and bright and clean and Ive found everyone at the front desk friendly and super easy to deal with. I love that they have hours after work so I dont have to sacrifice my weekend!

Went in for a facial. It was fantastic! Staff is knowledgeable and friendly. Just what I needed after a day of walking around New Orleans. Im a member for sure. Prices are median compared to some day spas but the quality is right up there and exceeded my expectations.

I had a wonderful experience. I was greeted with a warm smile and was guided to the waiting area. My massage started on time and Courtnie was amazing. Would recommend coming here for a massage.

I purchased a $180 gift card during holiday season. Uses it once w/ my Sister-friend who was in town from South Africa. As we were talking, I was fast talked into my gift card turning into a membership for 3 months. Having a busy schedule serving youth. I was looking forward to enjoying s much needed facial & massage. Only to be informed I was a few days late on the membership & lost the remainder of my $130 credit. They saw in the computer where I had purchased a gift card & REFUSED to honor it as such. The customer service was HORRIBLE & did NOTHING to accommodate me as a customer that had paid for a gift card. I will NEVER...NEVER....NEVER give Massage Envy one cent of my money or take anyone I know there EVER!

Worst Esthetician In The World Is Sydney…Kirnice is the best one and she just quit…

Ive been a member for almost a year! Angel is great :) and the rest of the staff is always friendly. I appreciate the call reminders to inform me Im due to come in. The Murad girl is also great at informing you of the products and what works for certain skin. I always recommend Angel to everyone.

Today I was handled very poorly by one of you associates by the name of Ashely (property manager) Upon arrival, Ashely was sitting in the lobby area on her personal cell phone. She walked behind the counter and she watched me walk up to the door and she stood behind the counter for a few seconds before she open the door. When Ashley finally came to the door, she didn’t great me at all. She told me “before you come in, I need you to pull your mask over your nose.” ( my mask slipped down when I put my glasses back on. ) I said Oops I’m so sorry it slipped down once I put on my glasses. Ashley proceeded to say have a seat in the white chair. She never said Good morning at all so I said, well good morning my name is RoShawn and I have an 11 o’clock appointment. Ashely asked me do we have a problem, I told her no, but I’m greeting you because you never greeted me and I found that to be very unprofessional. Ashely proceeds to tell me “You know what your appointment is cancelled.” I asked her why?, Ashely stated that my demeanor was rude. I told Ashely your energy was rude from the start. (I was the phone with my sister with my AirPod in one ear and she heard the entire conversation). I said if my appointment is canceled, please give me some sort of documentation stated it canceled so my card with not be charged. Ashely told me, “your little card will not me charge.”I own three businesses in the city and I would not treat any customers this way. Ashely didn’t want me to come in from the start because I’m a BLACK WOMAN with Locs and she judged me from the start. I will tell my fellow black own business owners and friends to not patronize this location. Something will be done about this.

I wish I could give a review based on their massage services but I cant get them on the phone to even make an appointment. We are in New Orleans from out of town for our anniversary and I wanted to send my husband for a relaxing massage. We went to their website 9/2 and filled out the Request an Appointment around 5:30pm and it said we would be receiving a phone call soon. When our flight landed in New Orleans around 7:15pm we had yet to get a call, but since we were unavailable on a flight we thought no problem. We called the number twice and no-one answered the phone leaving 1 message to try and get call back. On 9/3 at around 7pm I sent a message on Facebook messenger explaining how we had tried contacting them to make appointment, that message was received, read without a response. As of now 9/4 at 9:15am we have yet to be able to get in touch with this business and will take our business elsewhere. Ive never had an issue of a business ignoring requests like this.***update*** we DID fill out the form on the online portal...2 days ago before this response was posted and still no response. Unbelievable!!

Absolutely the WORST customer service ever. Tried to redeem a $125 gift certificate that was given as a birthday gift but actual gift certificate was destroyed in a recent car accident. At first I was told that although I was in their system as redeeming part of the certificate, the first $50 - that unless I had the actual gift certificate or at least the # of the gift certicate, then I would not be able to redeem the remaining $75. After getting the gift certificate # from the friend that gave me the present, the receptionist then changes her story and refuses to accept the remaining $75 unless I had the actual gift certificate (which was explained was destroyed). This entire operation is a Total Scam. 1st massage experience was ruined by a constant barrage of trying to sell me a membership - which I told them numerous times I did not want. And then having to be rudely treated when trying to redeem a PREPAID service is unacceptable. You are better off going to the DMV and would have a more enjoyable experience than dealing with these donkeys.

Lisas massage was great!

I wish I could say good things. My last store in California was incredible. My appointments are never kept and the two therapists that knew what they were doing left. I found out what the masseuses are paid and it is completely wrong how much corporate takes from them. To make it worse, I filed paperwork to transfer my membership twice and there is no follow through. It is not a good idea to go here. I reccommend supporting the local therapists where they are reimbursed appropriately for the wonderful work they do.

Too bad the customer service has gone to absolute crap at this location because my therapist is great. I will now only use the Kenner location. Twice in the past these people have mischarged my bank account and then also this week. Today, someone named Victor got a really nasty tone with me on the phone and I was told that they had refunded my account the day before it posted to my account. I have experience in customer service and setting credit card batches and it doesnt actually work this way. Pending charges fall off when you refund them, they do not post!! I talked to a manager who told me she had done all she could do, how about giving me somebodys number who can actually help me. I talked to my bank and they basically called this manager a liar. I cannot wait to get home and cancel my almost 3 years membership!

I went there today for a massage for a deep tissue massage, since Ive been sore after a back surgery about a month ago. I explained that it was a little tender around the incision but otherwise possible to get a normal massage I got a therapist named Rae. At the start of the massage she was massaging my arm, I asked her politely if she could use a bit more pressure and she refused, saying Um, you just had surgery so Im going to put as much pressure as your muscles tell me to. Seemed to me like it was just an excuse to not put any effort into the massage, and that about was the way it was for a whole hour. Terrible experience, it was like I was massaged a robot with no care at all. I cant speak to the skill of the rest of the therapists, and the people at the front desk seemed very nice, but Rae was horrible.

The staff is really nice and professional!!

I love this place! It makes you make time for yourself. The facility is super clean and relaxing. They use Murad products which I love! The shop in the front has amazing products to take home. I get a deep tissue massage now about once every two weeks. I rarely ever got massages before. This is so affordable-- and these days everyone needs to take the edge off a little. The team at the Tchopitoulas branch is great!!I would certainly recommend it to anyone.

The membership is not worth it and nearly impossible to get out of if you decide you cant find the time in your schedule anymore. It is true that any unused massage credits left at the end of your contract will have to be used up within a month or you lose all of that money. Most of my massages were mediocre at best. The customer service at the Tchoupitoulas location is awful. Dont waste your time or money. I wish I hadnt.

Every service provider is wonderful!

Had a great experience here! Last year I was put off by some issues with customer service but since they got a new manager (I think his names Victor?) I havent had any problems since. He even got me in for a full spa day which I had never been offered before! A++

Shannon Vasey Im beyond happy about your reveiw. I recently was hired and was beyond happy about my experience,but it was shortly ruin by a horrible management. I was told I could ask the hiring manager any questions I had. Well before I graduate plenty of Massage Envy Therapist came to my school of course, I had alot of questions. I asked about pay and how everything worked. Well I asked the manager that I just had a question , but it has come to my attention that im getting paid less then therapist with my same experience and I just wanted to know why. Everything went down hill after that!!! She basically told me they no longer need my service and she dont feel comfortable hiring me any more. I was outrage,hurt, and shock. I didnt even work on a client. And was already fired!! Just because I advocated for myself. Now Louisiana Law states I have every rite to ask about my pay but still I was let go. Its crazy because we all was told dont go to Envy they dont treat their employees rite. I still gave them a chance and look at me. All I can say is lead therapist Robert is wonderful. Thats the only great thing I have to say. They say its a shortage of therapist and I see why. We pay 16,000 for school why would we except basically fast food pay!!! It was inexcusable the way I was treated. Sorry if my message is all over the place. But its still a shock to me!!!

I have NEVER in my life, EVER experienced such disrespect, aggression, and ego from a front desk personnel at ANY massage envy ever! Mind you, I’ve been a member for over 10 years! AND I LOVE MASSAGE ENVY... up until today. This young blond girl, who behaved irate, irrational and of course, refused to give us her name, cancelled not 1 but 2 massages for 2 hours upon our arrival... it’s shocking! I cannot imagine why this bitter little girl, would take Business away from 2 therapists and place a bad name on massage envy! It’s beyond me. Not to mention, the manager was on the phone refusing to speak to us while security was called by this little girl. All I can say is karma. That’s really, all I can say. Oh and there was a witness and a camera (which I hope has audio bc if it does, that Girl is fired) to how I handled it... bc I could’ve stooped down to her level, but it’s a new year, so maybe it’s time to move on to better places for massages. 1 person ruins it for everyone. :(

They never have appointments available and when I finally did get one, they lost my appointment and tried to blame me for it.They did literally nothing to accommodate me, even though it was their fault and Carolina was the WORST customer service associate I have ever encountered.All you want to do is get a message to de-stress and they end up making you even more stressed out.I will NEVER go to this location again and I will speak loudly about other people not going there either. So unprofessional and rude.

Massage was ok i just booked a firmer massage and the woman said that a soft would better suit me. This was disapointing overall

I have had lower and upper back pain for years and have been going to the chiropractor pretty regularly. My chiropractor suggested using massage therapy to help with the pain and i tried massage envy spa on tckoupitoulas street. I had been pretty skeptical about massage therapy, but I felt great after my visit here. I had zeb for massage therapist and he not only gave me a fabulous massage, he gave me insight to how I can prevent the pain as well. great experience, I will definatly be going back.

Had a great experience when I was there last time but getting an appointment booked and then it being cancelled because someone wasn’t available on the already booked date isn’t cool.

The massage was not good but the facial was awesome

Very relaxing session, I am glad I went there and it was definitely worth every cent

My Massage Envy Location is the best location hands down. The warmest receptions, the staff is wonderful and very accommodating. Love it Uptown

Ashley is the manager at this location she very disrespectful who want to pay over a hundred to be cures out by the manager after a massage Ashley tried to over charged me for services I dont received she told me if I report her it will go to her and she will throw it away I will never never come to a disrespectful places like this one run while you a head, had to call out the New Orleans NOPD police for HELPPP😤😤😤😤😤😤😤😫

Overall great experience, but I can’t stand the annoyance of them trying to get you to purchase items after a facial, every time. It’s not just this location, all of them do that. It really puts damper on my experience.

Best massage Ive had in a long time. Rob was excellent and actually listened to me. Ill be back for sure.

Courtnie is the best!!!

This location has improved. Customer service is excellent. I just need more available appointments (smile).

This place has TERRIBLE customer service. There are much better branches of massage envy around. Do not waste your time and money here.

I love Massage Envy.💖 The staff is knowledgeable. I recommend to all my friends. Its very affordable too.

This location was recently remodeled. Moe is my favorite massage therapist. You should ask for her!

Very friendly, professional staff. Courtney did a fabulous job on my facial!

Above expectations, did not have to ask for anything. Front desk can make or break the experience, and they were super helpful!

Terrible customer service. I dont recommend the monthly membership as they mishandled my service four straight months in a row and when I tried to cancel they billed me for the unused portions.

I had an issue with my car missed an appointment they agreed to reschedule called back 3 hours later and chose not to reschedule the appointmentI advise any new lmts to avoid this place waste of time

Always fantastic

Will definitely stop by next time Im I NOLA!

Very Satisfying

Friendly and professional service. Convenient location with plenty of parking.

Friendly helpful staff. Clean & quiet, except for the trains...

If you get the right masseuse this place is heavenly

Shelita knows her muscles! Strongly recommended.

Hadleigh was so nice and professional!

Good job

Great value , convenient and awesome therapist.

I love the atmosphere, service & workers

Very good

Great massage from Vernon!

My therapist is awesome.

Reception was not knowledgeable about anything

Very relaxing loved it!!

Great customer communications

Loved it

Great job