Massage Envy

Amily is absolutely fantastic. A perfect experience every time. Sam and the other receptionists always make you feel welcome. Highly recommend this location.Solomon $$

Worst massage ever, zero pressure applied and it’s like I paid $85 to have someone lightly touch my back and not do anything I asked for. Do not go to Dennis or this place in general as they expect a hug tip for doing nothing. The front desk girl acts deaf when you tell her it was a bad experience and I still tipped when I really shouldn’t have! He didn’t do pectoral or abdomen like I requested and he kept doing my neck when I said on the paper no neck and I told him once, no neck. Dennis ended the massage very early and started at 6:08, yet it was over at 6:50 and that is not 60 minutes. That felt unfair and he wouldn’t listen to when I said no neck and that I did want my abdomen massaged. He also didn’t listen when I said no lower back. I will not return here. The front desk is nice but also like she can’t hear to avoid fixing issues I guess, but why are they shortening the massage like that, it felt wrong to lose that much of the time o paid for. They need to be looked at for doing that by their main management.

Shawmonique is the absolute best from the Riverside location. The customer service at the front desk is ok. They do tend to up their membership prices however that’s our cost of living increase with the economy. Overall I love getting my monthly massage.

Dennis is amazing! If you like firm pressure and an incredible massage he is your guy! Great all around person as well... Highly recommend.

This location is exceptional. The front desk staff is super friendly and both Kate, who performed my facial, and Amily who performed my massage were amazing.Always a great experience at this location. Highly recommend…

BEWARE OF RIDICULOUS CANCELLATION FEES! Even if it is not your fault they will charge you for cancelling without caring about your specific reason! I cancelled same day due to a traffic accident and I called an hour before while on my way but my phone died. I then told them at the time of my appointment when my phone finally turned on that I was still on traffic and since I cancelled the same day I was charged 62.5 even though I was going to become a member and felt like I should of at least been charged a member late fee. I was a member for a whole year but when you are not a member beware it’s even more expensive. There was no one time courtesy or anything

Massage envy the one at Orangecrest, is the worst place ever they always cancel my appointments or mess up my hours and on top of that Kloe and and old Filipino girl were very disrespectful and laughed at my because they had cancel my appointment with such a short notice. Im never going back there and will cancel my membership. I will look for a better place instead

Today marks the second time I have tried to schedule an appointment with this location and they didnt answer. Both times I called the Massage Envy in Orangecrest and they were able to get me in just by merely answering their phone.Whenever you call it rings a few times and then the system only gives you an option to leave a message to speak with a manager (option 3). I really dont need to speak to a manager if there is a direct connection to the front desk to book an appointment.After nearly two hours go by from the time I started calling when they first opened, I then get a text from them saying they could get me in 45 minutes. First, I dont like text message communication. Second, sometimes with the need to get in right away due to pain, customers are looking for immediate communication DURING THE POSTED OPERATING HOURS. Collectively, the communication (and lack thereof) for an appointment was about three hours to get information and to actually attend an appointment. From a business stance, this is an extensive amount of time for customers to shop around and take our business elsewhere.I try this location first because the location has lot of shops around, but I am disappointed with the overall communication when they could have received by business by just picking up the phone for three minutes to book me.

I havent been to any other Massage Envy, but I really like this one. The staff is always courteous and helpful. I love getting facials & massages here! All the gals that have worked on me have been great & I like the atmosphere. Good job! Keep up the good work!~Yolanda

I gave a coupon to my husband to use. He took it in but they would not honor it. It did not have an expiration date on it. The counter person simply stated that the coupon was from their old pricing plan and was expired because of that. So not only did they not want to honor the coupon but they were going to charge him even more than what was before the discount. They only seem interested in selling you plans and service contracts. Not customer service. And a place like this should understand that without customer service they are not doing what they should be doing. I can tell you that my husband did not come home relaxed or happy at all.

Massage Envy Riverside is, hands-down, the best massage salon Ive ever been to. Each time I go, I get matched up with a different therapist (I cant always match their schedules), but I have never had a bad experience. Whether my knots are getting the hell beat out of them by Carlos (in a good way, I promise!) or I am being gently aligned by Mary, I always walk out feeling like a new person. The front desk staff is charming and knowledgeable, and each therapist makes it a point to ask what I want to work on and what Im comfortable with. I also love how some therapists will narrate, describing what they do while they work. Through that narration, I have learned so much about my body and how I react to stress and massage. This place deserves an honest 5/5.

This location in particular is so amazing. The staff is very friendly and helpful. I get a lot of massages and sometimes there will be an unsatisfactory massage and I let the front desk know and they took care of it. They are very accommodating. Also I love the therapists here. They are very experienced and I never have any back spasms when I go to this location. Again THIS location only lol. I have been to massage envy locations in Irvine, Tustin, Riverside Central and was never satisfied. One time I had a terrible massage in Irvine Park location and I complained to the front desk, she had a neutral face and said would you like to leave a tip? Why would I want to tip the person responsible for making me WORSE than before?! Never happened at this location though :)

Massage was good but if I pay for a full body massage I expect well..a full body massage. My arms and hands were not touched and I was shorted about 10-15minutes on my massage not including the 5minute dress/undress time. My 60 minute massage was 35minutes total...that was last month, so I took my business this month to towngate massage..I cant explain how much BETTER of an experience we had there. They stayed passed their closing time by 20 minutes to make sure we were given our full 90 minute massage. Towngate massage all the way...

My private and confidential information was compromised by one of the desk receptionist and I was given an apology only. I have an active restraining order by my soon to be ex husband, and he came here looking for me and the desk rep told him that I was not there, and that she checked me in earlier in the day because she remembered my appointment was at noon. What the hell Massage Envy!!!!!!! He walked in stating he was my husband, but showed no Id, and this information was fed to him. What company does this, and allows the employee to still be employed? After my initial call to JoJo the location manager, and then being passed on to Nicole who is a district manager who I talked to today she only could say sorry.I am not safe. My safety has been compromised by massage envy, so now Im obligated to either stop my membership or go to a different location? They must be ok with this because no complementary massages for my membership and their error were offered by either of these so called managers. I feel that massage is envy thinks this is ok, and it is not and I will make sure that I get the word out about this and also on any additional follow up that I do or dont get after this post. This will be taken higher up.Women are daily being killed by men who are crazy stockers and to know that a business would compromise me like this is unreal in 2020.

Put your wallets away and run.I’m writing my experiences with Massage Envy so that people out there don’t fall into the trap I’m in now.A little over 2 years ago back when I was sill with my ex-fiancé she got us memberships at massage envy. I filled out the paperwork and paid for the memberships with my card (why we used my card for a present for me I don’t know but just go with me on it.) although if your late that’s time lost from you hour massage and that if you’re on time to get your massage the first time you lose out 15 min. on your massage because you need to fill out your paper, the massages you do get are good. Fast forward my ex leaves me so I called to cancel our memberships because I never wanted it in the first place. They told me that not only will I half to pay for the rest of the year but I would need to fill out the cancellation paperwork and use the rest of my massages 30 day after I cancel or lose them. I said screw it and paid them, filled out the paperwork, and came to terms with losing out on the massages because I had little time to get all the massages they owed me all back in November 2013. Fast forward again to May 2014 I get a letter saying that I owe them $327.96. I call them to find out what happened they told me that they couldnt process one of the payments so they reactivated the account and charged me for the ongoing months.After a year of trying to leave. Please take my advice and go somewhere else.

Ive tried to go here several times. Each time Ive scheduled with them, I cant get an appointment sooner than 2-3 weeks out and then the day before my appointment they cancel on me. If you cancel on them within a day they will charge you but if they cancel on you, oh well. Seems like theres a pattern in the reviews and it looks like this place needs to get their scheduling together.

Juan asked for feedback with the pressure used to massage. He was able to use different techniques I had not experienced before to work out my knots. Great work!

Ted always pays attention to my areas of need and works very hard during the entire session. It is important to Ted that my session was a valuable one. I would definitely recommended him!

Sylvia was very thorough and reviewed my issues with me prior to the session and took care of each need.

Juan was amazing, best massage ever! Shelly was great and has my skin glowing!

Ted was very understanding in what I need for certain areas that needed more attention. He did an exceptional massage!

I truly enjoy Amys massage she is great she really lays it on you the deep tissue love it

Excellent therapists and estheticians!! They really rl take great care of their guests.

Fantastic service. Quality Service. I would recommend coming here to receive your massage.

Had plenty of massages. Manager froze next 2 months charges to give me a chance to catch up.

Got a massage for a friend...expensive and they use you dressing as part of the session time but I guess the massage was good

Everyone is very friendly, and my massage therapist Silvia is awesome thanks

Great friendly service!Juan provides Post-Ranch Inn quality massage!

Always friendly & professional. The facility is consistently clean.

This place is amazing super professional and nice people

The parking here is terrible. There are multiple businesses here and not enough parking

Great facilities with a friendly staff.

Good products.knowlegdeble staff

Best massage was from Julian.

Great snd professional!!

Dont recommend it.

I left worse that when I came in.

Awesome service.

Friendly staff

Awesome place