Massage Retreat & Spa - Shoreview

The massages by themselves are are somewhere between good and average. The customer service is a completely different story, as in terrible. Dont let them con you into the BS membership. It barely saves you anything on the regular walk-in price and has very little wiggle room for canceling appointments or the membership. I would say take your business elsewhere as I will be doing from now on.

My fiance and I were not impressed. The massages were lackluster, and neither of us walked away with any sort of positive change to our back pain. We both asked for a deep tissue massage, but after what we received, Im not sure I wanna know what a regular massage experience is. I know that Ive received better massages from friends for free. Customer service was perfectly average, not bad but not welcoming or friendly. Neither of us will be returning.

I have been going to Massage Retreat in Shoreview for 2 years now. I have never been dissatisfied with their service. In fact it has always been impeccable. I rotate between 2 great massage therapists (ask for Dana or Jenny!) that give fantastic massages. I recommend this place to all of my friends.I feel that we have several EXTREMELY picky and paranoid people posting ridiculous, untrue reviews on here. The membership is very understandable and deducts your money from your account each month for the amount of 1 60 minute massage. I am disappointed at how much their prices have gone up. That is a bummer, but please dont let your own incompetence to read what you are signing and understand simple automatic deductions out of your checking account to taint a a quality place of business.

I’ve been a member for 7 years. I had one horrible wax experience (employee no longer works there) and a couple mediocre massages, but I have found a couple masseuses over the years who are great! You don’t lose your sessions if you don’t use them and you have the option to gift them twice a year. Connie at the front desk is super nice!

Im giving two stars here solely based on the front reception and checking in and out process. The masseuses were all great and would love to have them again.I bought a year plan here went a few times right away, added my fiance after a while to my existing plan. Every time we would check out they would always screw our plan up. they never could get her added to the plan properly so they always tried to charge her full price. this literally happened 10 visits in a row.The front desk staff was typically less than helpful and didnt have knowledge of there software/process. This isnt all there fault but the companys lack of care seems to be where it starts.Like i said the massages were great, always felt relaxed afterward. But as we left i would be frustrated with check out.

My wife and I went in for an hour massage to celebrate my birthday and as far as the massages went, it was fairly good. However, on the way out to pay for it, I noticed they charged me the normal price and not the first time customer price that I saw in a mailed ad. I asked her about it and the receptionist then asked the manager next to her to help adjust the price.The manager said that the ad stated I needed to bring in the ad in order to get the special pricing. I felt her tone of voice was very impolite and she didnt seem to acknowledge my side of the story when I said I confirmed the price when scheduling the appointment. After a bit of tense, but controlled back and forth, she allowed us to pay at the first time customer price but I no longer felt relaxed from the massage.I later went home and looked at the ad again. I saw no mention about needing to bring the ad in to get the July pricing. Mad that she just made that up just to make us feel like we were in the wrong. We wont be coming back.

If I could give this place negative stars, I would. The therapists are all average. The turnaround is high so if you do come across a therapist you like, they’ll probably be gone by your next session. The customer service is the worst. They are literally fleecing customers. They sell you specials without mentioning any of the caveats and when you go to redeem it, they’ll say the person who sold you the promotions should have given you all the details so there’s nothing I can do. Bye bye $100 you spent on the promotion. Massage Retreat just usurped it.

ZERO STARS. TOTAL SCAM. After multiple terrible experiences, I refused to finish the remainder of my subscription and they sent me to collections!! My initial masseuse was so awkward and timid, she refused to touch my bare skin except through a sheet. Then, after explaining to her I was only 17weeks pregnant and comfortable on my belly, she required me to lay on my left side and forgot to have me switch sides until 45 mins in when I complained my arm was falling asleep. I then returned at the managers request for a free massage with another masseuse which was good enough to convince me to start a subscription (I think it was the pregnancy and strong desire for any sort of massage). I then decided to try to waxing services. I made a back to back wax and massage appointment but the waxing took 2 hours in itself!!! The lady was completely unorganized and struggled completing a full leg wax making me miss my massage appointment. Again at the managers behest, I returned for another wax appointment with a different specialist who was also completely untrained! She was so chaotic and scattered, after 1.5 hours, I left with only the front of my legs done!! I talked to the manager frustrated and explained that I was a few months shy of the year long subscription wth them that I didnt want! I didnt want to return and continue to waste my time with their untrained staff. Looking back, I felt I had only received 2 even remotely acceptable services and I told the manager that I refuse to waste any more of my time. She gave me no choice but to PAY THEM FOR 3 MORE MONTHS! what a scam they have going here, tricking people to pay for untrained, unskilled services. AVOID THIS PLACE AT ALL COSTS!

Today I had my first professional massage, being 39 weeks pregnant I chose the prenatal massage. Brittany was absolutely wonderful, she was professional and constantly made sure I was comfortable, relaxed, and felt safe. We had a little time left over so she made sure she went back to my problem areas. It was exactly what I had needed. I will definitely be back for a their post-natal massage. Thank you!

Horrrible, scheduling, contract, sales pitches, you name it, all bad experiences. I was a member for one year had decent massages and facials but defiantly not worth dealing with all the other problems. had a billing issue once and called 14 times to speak with the manager leaving 11 messages. Never received a call back. finally waited on hold till she was available. Never apologized simply said she received none of the messages. wow.

Wonderful relaxing massage from Marcie! The staff were all very polite and knowledgeable about their products, however, I did feel pressured to sign up for the membership and after declining a couple times I was still asked. Other than that my visit was wonderful. Thanks!

I signed up 2 months ago. They explained to us, the service was month to month and we can cancel anytime. I have called many times to cancel the account. We have also written to the corporation to cancel the account. NO matter what we do, we can not cancel. I recently reviewed the agree and the manager lied that the account is month to month. It is a 12 month service agreement. If other people had the same issue, contact me. We need to do a class action lawsuit.

I absolutely love Yelana!!! She is an amazing massage therapist. I would highly recommend her for deep tissue or just a relaxing massage. She is a very hard worker and dedicated to making sure you are pleased with her service! The front desk staff are very friendly which makes coming to this location enjoyable!

I brought my wife there. With $85 spent on a back massage she received a bacterial infection that has left scars all over her back. After calling them to tell them what happened to her, so it wont happen to anyone else, she was met with a lot of defensiveness explaining how clean they are. I wouldnt have written this review, if I thought they would have changed anything. I would strongly advise anyone from going to this establishment. There are plenty of other places to go to without the risk of getting a bacterial infection.

Very disappointed. My massage started at 10:08am and I was up to the desk paying at 10:51am. I paid nearly $100 for a less than 43 minute mediocre massage. There were women talking in the room next to me so loudly that I could understand their conversation. I will not be back.

2013 - Good massage staff; bad company policies.After an unplanned relocation out of state, and careful compliance with Spa contract requirements, it took 3 months of dialog to cancel.Consider contacting your bank or credit card provider when cancelling is necessary, to withdraw approval of future automatic charges.

DO NOT SIGN THEIR MEMBERSHIP, even though I had seen all the reviews about not signing up for membership I signed the membership expecting to be a frequent visitor but work got in the way, I only had 3 appointments & on the 3rd I was told my usual masseuse had a family emergency but they didnt bother to call to tell me & only told me when I showed up, I did keep my appointment but the masseuse they set me up with didnt focus on the areas I specifically asked her to focus on. A couple days ago I got a call from them asking if I wanted to set up an appointment & I told them I was now seeing a chiropractor & the next day I saw a $64.22 charge on my bank account I didnt approve of (the fine print in the membership), so to keep them from charging me again I will be forced to order a new card.UPDATE: Back in May I got a membership to Massage Retreat & Spa in Shoreview near my work because I thought Id be getting treatment for my back pain but after a few sessions I wasnt pleased with the service, especially after the massage therapist I had an appointment with had a family emergency but failed to call to tell me so when I arrived for my appointment I was left with deciding to cancel or wait an hour to see someone else. I left to run some errands for an hour & came back, the massage therapist who saw me didnt follow my specific needs & instead of focusing on my areas of pain she talked about one of her family members that works at Boston Scientific because I had mentioned I work there, I left the place in more pain than when I went in & decided to not return or make another appointment, that was back in June. In July I didnt have enough funds for an upcoming bill so I had transferred what was in my savings account that covers overdraft protection to another savings account not linked to my main account & because I had done that I got a call from them asking for an up to date card to put on file so they could continue to charge me for membership, I called them a few days later to inform them to cancel my account because I was seeing a chiropractor & no longer needed massage services. They said that they would cancel & I assumed they had but in August they charged me again & I called to inform them I had asked to cancel the prior month & they said theyd refund the $64.22 they had charged me but they never did; I even saw they had charged me for $64.22 again on Sep 16th so yesterday after work September 28th I drove there to talk with someone face to face, the main person in charge of giving refunds wasnt there & was told theyd call me today September 29 to talk with me about my account but they never did. I called them today at 4:44pm & they told me the person in charge wasnt there but from the looks of my account they can tell me that since I got the membership in May 2015 Im not at the point where I can cancel & if I cancel my card they will send my account to collections to get what I owed for the remaining time left on my account.After talking with them the 2nd time they should have told me what they told me today instead of making me believe my account had been canceled.

Bad massage if you need therapeutic effects on your body, this place is just for psychological relaxation for people who have nothing else to do with their money. Total ripoff.They will try to charge you an extra $20 for hot towels (without telling you how much it is ahead of time) which do nothing and just waste your massage time.Also one of the front area staff was quite rude.

I agree with many of the other reviews that some of the therapists are good, but if they are they do not stay long. The management is either incompetent or corrupt, I cannot tell which it is. They advertise all these great money saving deals, which are often not deals at all because they do not apply to x or y restriction or worse yet unless YOU keep track of all of them, figure them out and ask for exactly what is most cost effective, they certainly will not lift a finger to help you. They wont tell you about promotions, deals etc... you are on your own (and facials are a HARD sell on products that are just mediocre). And good luck getting a call back from any one. Run. Run far away....

This organization works like a time-share. Do not sign any documents they might hand you. Their main focus is ONLY & ONLY money. Their service is mediocre. It is very sad to have them in our Shoreview neighborhood. This office will not explain any documents they will hand you. Please becareful with their $700.00 anual fee.

Caitlin is the absolute best and Nicole is a close second, the biofreeze booster is worth it to help relax your muscles after a great deep tissue massage. Thanks ladies! My shoulders are so happy now 😁

Dont let them con you into becoming a member....they will say you can discontinue membership at any time....not true...you are stuck in a contract for a year. Also....if you dont use up any massages that have built up...u lose them

Im stingy with stars but I really like this place and have been going for two or three years. The service is almost always great, courteous, open late. They have always been accommodating and always professional.

Weve been going here for years! I miss Alisha, but they still have excellent staff. Cant wait for our next appointment!

I was charged over $1200 for one year worth of a membership. What was supposed to be a discount ended up costing me over $102.00 per month. They told me it would be less than $60! Stay away from them, its not worth it.

Went to Dani and she was amazing! I know my bad spots and she did an amazing job on them! Will definitely be back to see Dani!!!!

Most piece of crap massage company Ive ever been too. Ive had booking problems with them twice now and will never return to this crap establishment.

Worst place ever. DO NOT get a membership, it was the worst decision Ive ever made, all they care about is taking your money and screwing you over. Its all bullshit.

Have been going there regularly for a couple months. With only 7days notice, I was told the Company was closing down all locations.

Always an excellent experience with great results! I see Caitlin for deep tissue neck massage.

Unfortunately I did not read the reviews prior to going to this buisiness. Something is NOT rite here. I would NOT recommend going here. :(

Do not waste your money! Do NOT fall into the membership trap. Super shady.

I had an awesome massage today with Robert! Hopefully will be back in soon

Friendly staff, havent had any scheduling issues and they call/text to remind you of your appointment.

Wonderful and knowledgeable therapists. Best hour or hour and a half I spend.

Customer Service is wonderful, nice vibe and massages are satisfying

Love this place. Great atmosphere. Amazing staff.

Reasonable prices, lots of turn over in staff

Wife and I had a good experience overall here.

Jonathan is the best therapist for massage!

Great massages, nice people.

Love this place. Nice people.

Great massages and skin care

Excellent prenatal massage!

Love it! So relaxing...

Loved Esun. Perfect

All they see is my money

Jenny is amazing.

Jenny is awesome

Absolutely wonderful!