The Cloud Factory VapeSmoke

Stopped by the other day to purchase cigars for my clients and had an awesome experience. The staff was super knowledgeable, friendly, and patient with all my questions. They went above and beyond to help me find exactly what I needed. Their excellent customer service made my visit smooth and enjoyable. Highly recommend dropping in and exploring their vast selection!

Great set up, great service and best of all...they carry Puffco! Knowledgeable staff and selections for things I didnt even know Id want, on top of being clean. Will definitely be frequenting this place more often.

One of the best selections of glass around! Affordable to high end, you name it! All the concentrate and flower pieces you could need plus alot of extras that you didnt know you needed. Electronic devices of all sorts, Super easy location to find and the staff are very friendly! I will be be a regular here for sure!!! Thanks again TCF!!!

This is the best vape shop Ive been to. The guys were very inviting. They were knowledgeable and helpful without overwhelming me. This is definitely a place to check out.

New management has been great. Always fully stocked with all the flavors. Cigars, glass aren’t shying away either got everything you need.

Best smoke shop in webster/upper-east-side. great people, great time, great customer service, great products, great experience. check em out. new ownership. come back. peace.

Employees are very nice and knowledgeable. I havent gone to any other vape shop since Ive started shopping here. They are the best in Webster

Great shop, huge selection, friendly knowledgeable staff.

Andrew’s always a great help whenever I stop in!!

They helped me find everything I was looking for!! It was awesome!

Nice place,me and my boyfriend enjoyed talking to the owner.

All the employees are very well informed and can answer all your questions about any vaping product you require. They’re also very friendly and they let you know they appreciate your business.

Toni is awesome Julian Jim all people there are helpful and considerate and go out of there way to help you and to get the right items you need... good management..katy. go there for all your vaping needs vaps cbd weed thc vape nicotine vapes no nicotine just fluid vapes they have it all and good prices never a problemA+++

They are always happy to help and are extremely friendly and knowledgeable about everything!!! I won’t go anywhere else!! 🤩🤩🤩🤩

First time shopper, went in yesterday for CBD flower cuz everywhere else was closed early for Memorial Day and wanted to start my tolerance break from THC for a month. Friendly staff got me a 28g bag of CBD. Went home, tried it out. I had other CBD that tasted better but this one wasnt too bad, its fine for what I needed anyway. The bag will last me a whole month, and for $28, Im quite happy with my purchase. Will stop in again to actually check out the store a little more because I was in a rush yesterday, but the place seems pretty cool 😊

My boyfriend goes there and is very satisfied. Vape shop employees are very good at what they do..great people fair priced .would buy there anytime wide selection too. Al Dianetti

So I was a little irritated when I got there today not even gonna lie and this girl slid right passed my bad attitude, took care of me, and gave me a discount to make my day even more. I 100% would recommend this place, their products are great and you can’t beat the price. Thank you

They had the product I was looking for and the employee was very friendly and helpful. This location and the East Rochester location both do an amazing job. They are one of the only vape shops in Rochester with consistently good customer service

Ill have pictures next time. I love the variety of items, the friendly staff but Ill keep my distance from their pretty snake. Nice place, comparable prices to online and other nearby places.

Always excellent service. Very friendly and helpful staff. My go to store.

Every time I go there and pick up a cart they always sell broken ones and is told cant refund them. And always everytime I get one its only half full like someone took it out of the pack used it and sell it as new. Im not coming back. Money wasted and gone thank you very much.

Went earlier today, the person behind the counter was very kind, patient, and knowledgeable. She did a fantastic job and Ill definitely bring my business there again

These guys really go above and beyond. Im new to vaping and they were great with explaining everything, answering all of my questions and making sure I ended up with products I am happy with. Will continue to get all of my supplies through them.

Love this place! Very friendly and knowledgeable, huge selection, great prices, highly recommend 💯 Keep it up guys 💪

So on my way back from BJs and was going to go to mad hatters over on Culver road because I forgot to order e juice and I really like Uncle junks. I decided to stop in to see what they had and I got some of their house blend caramel tobacco juice along with a few other things the flavor was just exactly what Ive been looking for so glad I stopped in they have a very large selection cigarette juice also carry CBD products all of the very decent price

Great selection of e-juice and devices! Large variety of products available! Nice layout and friendly staff when I went in! Definitely a great 0lqce to stop at if youre in Webster!

Says closes at 10 on website showed up at 9 door locked nobody there. Drove 20 mins here on a lie thanks for lying.

I knew nothing about vaping. Literally couldn’t even turn it on. I wish I had grabbed the guy’s name there, because he was friendly and informed and explained everything to me. He even tried to save me some cash. I wound up doing precisely what he recommended and I’m unbelievably happy with the results. Chronic pain that had me in several different braces at different times of the day, and using icy hot by the gallon, cold compresses for hours and so much ibuprofen that it made my stomach upset. A basic vape and 1,200 mg CBD and I swear all I’ve dealt with is a dull ache, nothing else needed. I almost WISH there was some kind of euphoria attached, but there’s not, just relief. If you know little or nothing, go here. I checked against amazon and I was able to pay a little less and not wait. Great place. Absolutely a regular now.

Good store good selection. Good knowledge of vaping and fair prices everyone there are good people helpful friendly

Update your hours. Drove all the way to the Webster location because hours said open until 9 on Sundays. Not the case. Usually one of my favorite vape shops.

Absolutely friendly.. Great Juice.. I got the Smoothie perfectly Peachy delicious juice..This is a awesome vape shop..

I always have good service here love you guys!

Very friendly and helpful staff. Did everything they could to help me out and get me on my way quickly and happily.

Excellent service, great selection, best prices! Im from Syracuse and I will definitely be back.

Very knowledgeable, friendly staff. Convenient location and hours.

Best prices and staff around

Both stores are top notch. Best products, best people.

Very helpful with selecting a good starter cbd product for our furry ones. Good selection and awesome atmosphere.

They always have what Im looking for and the staff always takes care of us. Highly recommend this place!

Shop is very clean and owner is extremely knowledgeable. Go see these guys for all your vape needs!

Really spacious with nice staff. Affordable pricing and enormous inventory.

Excellent customer service and nice to everyone

Super friendly, knowledgeable staff, big variety of flavors

Great company owner really cares about his customers. We will be back.

Friendly staff, great deals, good variety

Kinda expensive... But store associate was very friendly and accommodating...

Has decent selection , always easy .

Very thoughtful store layout that is creative and full of selection.

Good people, great place

Nice people. Nice selection. Awesome rewards.

Best prices, best quality & best service ..by far

Best vape shop around, hands down.......

Best everything here. Enough said ✌️

Great prices and selection of goods

Great local shop w

A very large selection of E-Liquid. And, samples!

Friendly and knowledgeable staff

My new favorite vape shop

You rock!

Best ever

Awesome service!

👍👍👍🏿👍