Came here to see FIDLAR for the first time. It was an unbelievable set and a great opening act, which ended up being a local group. The line moved fast, and it felt spacious. I don’t recommend paying for the VIL seats at this venue. They don’t offer a considerably better view for the price, unless you just want to sit.I will note that they should reinforce their rails around the VIP area. I do not advise standing next to them unless you’re tall if you’re seeing a show where there will be moshing. They were very unstable, but still made me feel secure versus nothing being there.I do wish the stage was up higher, or the floor be a little more at an angle for viewing purposes. For the price of most of the shows here, I can’t complain too much!
Another soulless LiveNation venue. So you know what to expect: a bad drink selection, served by unfriendly staff, for eye watering prices. Enjoy your $16 tall boy which will be undrinkably warm before you can finish it!The venue itself has a straight forward layout, but be warned that the seated VIP section was all the way against the far back wall. Glad we didnt opt for it. In the picture below Im at about the halfway point from the stage so you can get an idea of how far back youd be.To its credit, the venue sounded really good!
Very organized! Standing in line staff came around checked ID’s gave out a wristband for over 21 & then X if under 21, at Security checkpoint in front of me the staff confiscated an underaged girls vape (thanks to the venue for following the laws), the area & bathrooms was clean, I upgraded my experience to the VIP which was an elevated viewing area to the side of the stage with chair & table, while I was keeping an eye on my teenager & his friend having fun in the center at their show 10-15’ in front of me. A++
NEVER AGAIN. Second time coming here and both times security up front have been absolutely hateful and disrespectful right off the bat without reason. Im not exaggerating when I say going through TSA at the airport is quicker and less stressful. Really put a damper on the night before even entering the show.Secondly, drinks are so ridiculously overpriced that two will exceed the price of admission. Absolutely unacceptable.The venue was also incredibly hot to the point that my friends and I unfortunately had to leave halfway through the show because it was just too miserable.And be prepared to pay for parking in addition to the price of a ticket, ticket fees on top of that, and the price gouging if you happen to want a drink.Lastly, dont step outside for any reason whatsoever, even one foot away from the door or you wont be let back in and be treated like a criminal in the process. This hasnt been an issue at other venues and Ive been to shows all across the country.The only positive things I can say about the place is that the sound quality is good and theres plenty of space.Ill never return to this venue and I encourage others to avoid it like the plague. Make the drive to a better spot to see your favorite bands or petition them to play elsewhere in NC.
A significant step up from its sister venue, the Fillmore. Can still get packed, but significantly easier to move around. Probably the most well air conditioned venue Ive ever been to, which is a HUGE plus in my book. Staff was significantly more helpful over here than at the Fillmore, and the crowd when I saw Blind Guardian on 4/20/24 was amazing. One of the better concert experiences Ive had, and hopefully more bands I like will be booked here opposed to the nightmare next door.
Good venue I felt very comfortable taking my teenager there for a concert security was awesome very clean inside and out. drinks a little pricey but what do you expect it was a concert but its a nice place with good employees Great trained security I got to meet I do believe maybe the owner or maybe the venue host she was awesome she made me very comfortable and help me understand certain policies that they did have in place definitely will go back for more shows..
The sound here is fantastic! The size is perfect. Not too big, not too small. My only complaint is that there is no slight slanting of the floor. Its just completely flat. So, if you are under 510, you will definitely have a hard time seeing whos playing. Tall people are ruthless humans at shows and are very rude for getting in shorter peoples way. But its a dope venue. Some guy was able to sneak in a knife though. But everyone was fine!
This is a very well-run venue with a clear path at all times to get to the bathroom so you don’t have to fight the gen pub to get there. I chatted with many employees and they all seemed happy working there. Great sound and ample space. I miss Tremont Music Hall but this makes up for it. Highly recommend!
Great venue! Came to see Invent Animate at the Northlane Tour. Sound and lighting were done well. The preshow pass was worth it, and the security were all very nice and made sure people crowd surfed safely. Drinks were pricy and no cash accepted, but that’s expected at a lot of venues. Great experience overall.
Comic Jay Pharoah, and his opener were HILARIOUS!!!! Atmosphere was typical of a comedy club...pack ya in like sardines and ofcourse the food was filthy😩dont feel bad tho...Ive NEVER had decent food in any comedy club and Ive traveled all over the world🤣😂🤣
Great place to go, food was good and nice staff but my only complaint is that I went to see Eluveitie and the VIP section is in the back, at the very end of the building, like whats the point of paying VIP if you are going to be that far from the show!? why not left or right side? Next time Im paying GA. See pics below for reference.
Decent smaller venue that definitely felt spacious while maintaining intimacy. Good air flow, quick bar and bathroom access, friendly staff, and amazing sound. Felt that it was a near perfect listening room when sound/instrumentation matters. First time visiting this particular venue, “All Them Witches”, were simply 🔥🔥🔥!! Great night!!!
Always a great show at the Underground. As someone who has both been to shows and played this venue, its a great time.They do not allow spiked necklaces, brackets, or chains inside anymore.Parking is usually $12 in the gravel lot.Green room offers as much commendation as you should expect for your guarantee.
Easy access, good views from most of the venue. Felt like a rip off to buy VIP tickets. Seating becomes standing room only unless you enjoy forking over 3x the cost of the upgraded ticket. Having a parking garage prepaid might be worth the extra $.
What YOU NEED TO KNOW Before you get ROBBED by this VenueI couldn’t find any of this information online, or on the reviews, so I’m going to let you guys know what I found out(too late) and got robbed blind by this venue.The VIP ACCESS AREA IS NOT WORTH IT! I labeled the pictures. You stand way in the BACK. It’s the furthest vantage point from the stage. If you want to sit in those barstools near the railing, it’s $70 extra. Other that, you have to stand near the ramp OR behind the people with the $70 barstool seats.They offered to upgrade me to the $70 barstool seats, BUT THEN THERE IS ANOTHER UPGRADE, for $100 table seats to the left side of the venue, with a much higher vantage point. And a much better view from the side. ANOTHER CATCH! You can’t buy a SINGLE table seat, YOU HAVE TO buy TWO seats, so $200. Luckily I found another single-concert goer, so we went in together and purchased a table together. That’s still $100 per seat, so I paid $100 and he paid $100.The drink prices and food prices are OUTRAGEOUSLY HIGH! I have attached a picture of that as well.Plus, the service at the “special tables,” not so special. It was super inconvenient that the server didn’t show up to take any trash away, or ask for any refills. The dude sharing the table with me had to leave the concert to go to get a refill on his drink at the bar because the waitress never showed back up.Then she-MAGICALLY decides to show up during the artists’ encore, and tries to settle the tab. I’m not a person to walk away and not pay for my meal, but I know a lot of people aren’t like that. I would have closed out my tab after the encore song was over. Ruined the last song for me completely. I would have settled my tab earlier if she would have SHOWED BACK UP DURING THE HALFWAY POINT OF THE CONCERT. She also didn’t offer a receipt, so now I’m fearful of getting scammed.This venue will rip you off BLINDLY. Neither me, nor the man I shared a table with knew about the $100 seats beforehand, or about the $70 barstools in front of our standing area in front of the VIP ACCESS AREA.I hope the artist is getting some of the profits for all these schemes this venue charges for. Instead of pocketing the money just for themselves.The only benefit to the VIP ACCESS, was the “fast lane,” just buy the “fast lane pass.” And get there early to get an awesome spot to stand. It’s what I should have done to begin with. But now I know and I wanted others to know too.
Im a pretty patient and understanding person but they started the show without even letting people who had general admission in! Who does that?! We got there at 6:30 and got in line..doors were suppose to open at 7 and it was nearly 7:45 before they started letting us in. And then they started the show as soon as they opened the doors. We came to see HHW Purpose perform and we nearly missed his entire show. Come on people, get it together!
Tough to review the place without being influenced by the music I went there to hear. Its not fancy, or big, there is seating around the exterior despite the place saying standing room only but got to get there early to snag one.I liked it more than the PNC Pavilion because its small, intimate, and much louder. I found the drinks a bit pricey starting at $12 so pre-game in the pay-for-parking lot to save some cash. I didnt get a drink so I dont know how good they are. Ill go back again. But for the music. Which is the point I suppose.
Saw Polyphia here and it was an incredible show. The band was crazy good and the energy was dope. I wasnt expecting a moshpit but was very happily surprised - but the constant thrown alcoholic drinks into peoples faces (aka mine) and spilled drinks all over the floor werent great. It was super hot in the venue, but the venue itself was a super cool place!
Smaller Venue is located @ The Fillmore (a Live Nation Venue) for bands who draw smaller audiences, than the bigger Fillmore hall.I saw Circle Jerks, TSOL, and Negative Approach there recently. Its an LN venue, so gotta go through heavy security and there is a barrier, so expect that, if you want to be upfront.
Nice little venue. Few steps below the sidewalk outside, hints the name. It is smaller than its sister venue, the Fillmore, but it is nicely furnished. My only complaint is the merch area and the line for it stretches Infront of the main entrance. While I was there the tap system was down as well, so no draft beer. Acoustics were decent for the venue size. I would visit again for my taste in music.
I only give 3 stars bc my husband and I recently went to this venue to see Eric Bellinger! The show was nice, but we paid for a meet and greet plus VIP seating. We didnt get our meet and greet and we arrived early. VIP seats are far in the back away from the stage. Thank God its not really big so we were able to see but VIP should always be closer to the stage. The seating is overpriced
Great vent to watch music. VIP section is a joke and waste of money. Also you have to pay for everything that’s way over priced. Better to eat and drink prior or after and no free water too.
The disrespect from this place is insane. I had a 27$ vape along with my friends vape a multitool because im a women and cant not have one, they said it was contraband, told me i cant leave to put it in my car and if i did leave i wouldnt be back aloud in. Thats 110$ worth of vapes, that could have been put in the car. Really crazy experience there wasnt even a sign or list of whats aloud before you get in the line. I really dont think this place cares to much and i hope my bands go somewhere else because this place is so rude, even snatched a grown womens vape out here hand in the bathroom like we in middle school but the lady was 27.
We had so much fun at the Underground for a SpongeBob Rave 😁 it was freezing that night and we were pleasantly surprised to walk in and it was perfectly warm! Bathrooms were nice and clean, the lit walkway around the dance area was also a nice safety touch! I was also very happy to be asked if I wanted house whiskey or Jack Daniels when ordering my drink instead of just being given whatever 👍
The Underground is a cool little place. We visited last night for the 1st time to see puddle of mud. Im short and had a hard time seeing but still enjoyed the show. My only complaint is the ticket prices were $25 dollars per person, then when ordering the tickets a additional $20 service charge per ticket and when ordering online it asks for a dollar donation for something with no option to decline so a $25 ticket actually costs you $46 which is fine if they would just charge that upfront instead of finding out when making the purchase. Add the prices of a few drinks (beer $11, mixed drink $13) for two ppl easily starts adding up fast. We arent from Charlotte so maybe this is all normal here, we just werent prepared so this post is mostly for the out of towners to give them some insight when planning a trip.
Drinks were a bit pricey but the dance floor is wide open. Good venue for small artists or parties!
I have to give The Underground huge respect and props. Theres an ADA/handicapped platform with seats mere feet from the guard rails! I appreciate accessibility in general, but *not* having that section at the back of the room is truly spectacular!On top of that, sound was great, the bar had good looking (& smelling) food. Security were actually pleasant to deal with. Ill be back!
The Underground should never host an artist that markets to teens and all ages again!! My nephew was injured at this venue! This artist Daydrian Harding markets to kids and teens and adults were blocking kids from seeing anything. And my nephew was stepped on and hurt!
This is a very intimate venue to see a band like many of the reviews state. Tickets were fairly priced, bathrooms clean, very easy access to the bathrooms and bar despite the horde of people inside, and the music sounded great.The only negative was that the band was tough to see through all of the people. I feel the stage is not elevated enough, or the floor is completely flat and does not slope at all from front to back. If you are not 62, or standing at the front, it can be very difficult to see the stage without constantly shifting your head back and forth.The experience was enjoyable however if there was a choice of venues to see the same band I personally would try another one out before returning to The Underground.
The drinks were way too expensive, but overall it was a great music venue! The location is great, and the staff was friendly.
Intimate venue with friendly, courteous staff. So much fun!! 😁
Great place to see big artists in a more intimate setting. Drink prices arent surprisingly expensive, just what youd expect at a venue. Merchandise is same price as any other concert. Parking always available somewhere around there, but get there a half hour early to get a good spot, both in parking and in the club. Wish they didnt let it get so crowded, but you know, they gotta sell tickets. Also wish they tended to the crazies, they just let them scream and shove and ruin the show sometimes.All in all though, I would go to see a show there again, but would get there super early to snag a railing spot, just so that I could hold on to something and not feel so claustrophobic and shoved. But youll experience that in any concert with only standing admission, so its a price to pay when you want to see an artist in a smaller setting (vs stadium).
Just finished a concert here, first time so I dont know if this is the standard but it was amazing. Intimate stage setting, the staff was fun and efficient, the crowd was great, the artists were energetic, it just seemed like everyone, including staff, was happy to be there and thats hard to do. Lots of kids in the crowd tonight so they even played a few Disney songs over the speakers in between sets.
Shane at the box office helped us get sorted very quickly when ticketmaster screwed up a ticket transfer. Thanks a lot!
Awesome venue for small concerts that provides a much more personal experience with the bands. Love that its surrounded by many great breweries & affordable restaurants within walking distance. We went to hear The Stranger, a Billy Joel tribute band and OMG, they are friggn AHHmazing! GREAT date night.
I hate this venue. Its small but big enough that if youre in the back you cant see. Also, unless youre 6 tall, dont even try. Im 53 and its standing room so cant see anything. The people that work there are rude and the woman who was working at security pulled everything out of my very small purse. Totally unnecessary. There obviously werent any firearms, bombs or knives in my very small purse so I dont know what she was looking for. Will never see another band there again. I like to see the band Im paying a lot of money for, if I just wanted to hear them only, Id save my money and listen to them on the radio.
Live Nation took a nice open space and closed it off to set up more ridiculously priced reserve seating. I attended Dawes several years ago and it was an open venue. Not so tonight for Dogstar.With the addition of the reserved stools, people are crammed into a narrow viewing area with no personal space. If you are 6 or taller, you will have a great time. If you are under 6, be prepared to spend $100 on a seat upgrade. Live Nation finds a way to ruin every concert experience.
This venue closes the bathrooms as soon as a show ends. Not sure if its a bad policy or crummy people working last night, but either way, screw this place.
Great small venue for a show! Quick entry, excellent bar service.
My favorite place to see metal shows. Nice open room, the layout is just right, helpful staff and always a great time!Update 2024: I cant say I like this place as much as I used to. They seem to oversell tickets. Theres a lot of shows that comes to here that should be moved up to the Fillmore. Im a 6 ft tall guy but usually I have to stay awkwardly on the stairs to be able to get a good view of the stage. The drink prices have gotten horrific!!!! Im sure thats Live Nations fault. I hate when they take over venues. I liked the music factory area a whole lot more back when you could get free parking on weekdays. If there wasnt someone out there taking your money, you didnt have to pay. Now all the spots are mettered and youre pretty much guaranteed to pay $12 to park if youre doing anything in music factory. So overall, When I see a band is coming to the underground, I get a little bummed out that they didnt go to a non-corporate venue around Charlotte instead.
Great little venue. Needs to get better bands on card.
Great venue! I sat in the VIP section, I was able to watch and enjoy the band. It was also nice to have access to the private bar, no lines. You can come and go as you please, well worth it to be able to sit and enjoy the show.
Good clean venue with nice sound. Its a giant square so there really isnt a bad spot to stand unless you’re short af. You can pretty much see the stage and band from anywhere. Event staff is friendly and efficient and the bartender Christine is absolutely awesome!
Great venue overall but the drink prices are outrageous. $13 for a beer and $17 for a mixed drink.Nevertheless, staff was great. Felt safe to be at the show. And everything was well ran.
The resale program ticketmaster offers is illegal. Ticketmaster already charges high fees. The resale program is ticket scalping that allows ticketmaster to make even more profits. Its gross. I want to see Alvvays and Two Door Cinema Club but I refuse to pay the ridiculous prices that are way above face value.
This was my first concert, the venue was awesome! my main concern about this venue was parking cause a lot of the reviews were talking about overpriced parking. So when I arrived to the venue I was surprised when parking was across the street and only $11! The staff at the venue was very good at checking ids and giving wristbands to those 21+ and 21 and under. The lines moved very smoothly once everyone was allowed inside. And there were clear signs for general admission and VIP. And they also work very quickly to make sure everyone is getting in and out at a reasonable time frame and the lines stay moving. 10/10 favorite venue for sure. I can’t wait to come back!
Great music venue where you’re very close to the artists. Standing room only unless you get a VIP seat. I recommend buying a parking pass when you’re buying your ticket if the artist is a well known one.
Fun place! On the smaller side, but not cramped. Drinks are on the $ side, but the bartenders are wonderful! Bathrooms are quite clean. Definitely one of the better venues ive been in. Parking was a bit of a pain, thats the onle real downside to it there. Id go back again!
The venue itself is nice but not very large. Security at the door are friendly/welcoming. Staff keep everything clean and it has good restrooms. Drinks at the bar are not cheap but about the same as other similar venues. Not a fault of the venue but worth knowing; parking was atrociously expensive. Not sure if the price is always that high or event based but we paid just over 20 dollars to park.
Pretty chill place. Good atmosphere and vibe while listening to the artist you came to see!
Took my son to a Free Throw concert, and he had a blast with friends. My husband and I sat in the vip section and enjoyed the music. We will definitely be going to more concerts here.
I had a great time at the underground seeing Starset, The Palisades and Hyde! It has a nice atmosphere. There are no seats inside so wear comfy shoes! There is an outdoor sitting area if you need some air. Drinks (alcoholic) were about $12 each. Parking was neat and organized, and there is a mild walk to the venue across the street. Parking fee is $10.
Awesome. Easy parking, quick organized door entry, smoking patio, easy access to bathrooms, great bar, great sound. A+
Went to go see Smash Into Pieces. First time ever going there and it was absolutely AMAZING!
Acoustics in this place were terrible... Had to put some balled up napkin in my ears to tame the static you get from the hearing loss damage. Theres also a lawsuit waiting to happen inside. Theres a small double step to go out to the side porch which is not visible when you come back in. I fell down it. Black steps in a dark venue with no running lights or anything to make it visible in the dark. Seems sketchy to me. Some kids parents will sue you over that. Just a fun fact... I couldnt find a single person in there on this particular night that knew who this was in the picture... Hint: its Run DMC. I highly doubt they could have told me who anyone in any picture there was. These kids these days. 🙄
I was not allowed to spend money on alcohol here because Im from a foreign country, according to a bouncer (at the Scene Queen concert 28th of November).Additionally, the venue provides shot glass-sized cups for water instead of properly sized cups.
Its OK for a medium sized music hall; it needs more seating for handicapped people though.
I love this venue!! One of my favorite in North Carolina!
I would like thank the entire staff at the Underground. I am legally blind and with out a doubt, they made sure I was completely safe and could enjoy myself. I love going to concerts and my road dog (Darlene Gilmer) always makes sure Im safe, she also got to enjoy her self cause she did not have worry about me. We love you guys. Thank you.
First time at this venue and certainly wont be the last. Saw pop evil the opener was avoid and the word alive and they all preformed great. There was not one who did better than the other. It was a blast from start to finish. The drinks were great and our bartender was on the spot and did a awesome job.
Want to go to a place where beer is three times the cost it should be? Where the restrooms are guarded as if they are some 1st class area on a plane?I’m serious, after the show I left for ten seconds… and realized I should probably relieve myself and this lady herding people out not only wouldn’t let me back in to use the restroom after spending 105 bucks on 7 pints of overpriced and overly fizzy canned beer for me and my friends (the lady who sold them opened two of the beers and they both immediately started fizzing and she wouldn’t replace these $15 each beers even after commenting that they must have been mishandled by whoever stocked them), but anyway the people herder was telling me I had to go to another establishment next door instead… which sucks because it’s awkward to just walk into a place solely for that reason. I told her how dumb this was in so many words, not raising my voice, and her friend or lover had to go over and give her a hug for being brave as if I was verbally abusive even if I may have calmly and jovially even, protested for a second (I never raised my voice or anything… just said that I was just in there seconds ago and that I could easily walk back in because there was a lot of room to do so, forgive me for trying).A couple minutes later I decided to sprint in past her when she wasn’t looking and after wiping out from some slippery substance on the floor and bleeding from my face after smashing into a rail, I was met with a second level of pee police in front of the bathroom who put his hands on me despite me being completley stopped and passive at this point because I saw him approaching and was no longer running after I fell. He said he was told we have a runner and then he lied saying the bathrooms don’t work although I could clearly see a hundred people going in and out. I think we both were sort of trying not to laugh at this point. In hindsight, I wish I would have kept running and pulled a juke move on the guy. However I’m glad I didn’t because it wouldn’t have surprised me by now, if they had a team pry my honds from the urinal mid-stream, splashing anyone near me like collateral damage… or worse yet, directly cut off the flow by squeezing the “outlet” (if you know what I’m sayin’.) Possibly not letting go and escorting me out the same way as if a kid being pulled by ear of an overly zealous Catholic Nun.Maybe it serves me right for running. But also maybe they could just let a grown man pee real quick like a decent human.I have been to a million shows and while the band was great, the venue was your typical pretentious, corporatey, “ so Charlotte”, vanilla, shoebox. Complete with a fake vip section in order to squeeze even more money from a handful of suckers. Overall, nothing special.
What good is a venue that hosts hardcore shows but doesnt allow stage dives. The venue itself is nice but its too small of a venue for barricades and no stage dives. Oh yeah, and the bathrooms are pretty clean. Got to give props where deserved.
The venue is ok, but the traffic employers are terrible. Poorly planned and executed direction from vip parking that limits accessibility. The employer was extremely rude to a family member with limited mobility. This venue is not friendly to those with physical limitations. Dont think well be back.
D&B PA makes every band sound amazing! Staff is super cool and friendly! Love this place!
They need to put prohibited items on the ticket or on the website. They threw away my CBD (no THC) vape. They said since they have no way of testing it it couldnt be brought in. Well that wouldnt be so bad except we took a Uber to the venue. Which Im sure like most people do. So I couldnt put it back in my car like they said. $40 just tossed in the trash. Luckily I was able to get them to retrieve my $30 mod they tossed also. I use CBD to help calm my anxiety. Bummed me out pretty bad. So be aware they suck with that unmentioned policy.
Came here to see winery dogs. The show was awesome, the venue not so much. We will never come here again. Paid extra for vip seating which apparently includes no seat, and at the very back of the place behind everyone else. There were 2 couches that were first come first served that we managed to get, but I tried to stand on the seat when the show started (only way to see over the crowd) and got yelled at by security. So we paid $50 extra for vip seating that did nothing but get me yelled at for trying to see the band, and not to mention my husband and I both had 3 drinks each and our bill was $107!!!!!! 😳😳😳 DO NOT PAY EXTRA FOR VIP!!! You get nothing!! Also don’t buy drinks!!! Very expensive and no up front pricing! We LOVE winery dogs but will never come to this venue again!!!
Nice and clean place, sound production is very adequate, with many amenities.
Security was useless, allowed someone to moleste and grope others in the crowd. On top of that, people were trying to knock people to the ground and start fights. We attempted to get help but were ignored by the performer (who said it wasnt an emergency) and by the security who didnt even bat an eye towards us. So many people were asking for help and voicing discomfort for this individual. Before the show even started, the so-called security yelled at us to make a gap in the line due to the opening and closing of the gate. Completely understandable... Besides the point that they allowed so many others to cut in front of us and the whole crowd that showed up early. The only time they stepped in was after we moved up (blocking the gate) and told them we werent moving since they were allowing so many people to jump ahead. It was the only way to get anyones attention. Completely terrible experience.
The show was great but the employees didn’t do anything when a man was harassing us in vip. We made eye contact and waved employees over several times and no one came to help two girls get a drunk aggressive man away from them.
Love the small venue and vip option. We needed ADA accommodations, and everything went smoothly. Will absolutely go to this venue again, and thank you for the assistance with ADA seating!
Seen Alexander Stewart here and it was 100% the best night of my life
Sound is fair, but wouldnt you expect that from a venue?15 bucks for a PBR, poorly made rip off drinks. Immediately after the show the staff closed off the bathrooms, which was a rude move in my opinion.
Awesome experience. Great location and layout. Made the travel from Savannah, GA worth it!
Awesome venue. No wait at the bar. Kept in nice and cool/comfortable during the show. Would definitely go back to see more shows.
Awful experience with security. They were yelling out if you dont have ID youre not getting in, so we drove back home to get ID and were an hour late to the concert only to come back and find out you only needed ID if you were going to be drinking. Ruined our night.
I really liked this venue! We saw Mac Ayres and had Crash The Barricade tickets which gave us priority entry and the first people at the barricade! Awesome drinks and really kind workers.
Stage needs to be elevated so people can actually see. Went there for the first time last night and I couldnt see the drummer and one of the guitarists at all, and Im not short by any means. They actually had furniture on the patio, which was really nice for the smokers. Ordered a rum and coke (double) and a PBR and it was $31.50, plus $21.50 to park. The only way I will go back to this venue is if its someone I just have to see. If you want to charge these kinds of prices, people need to be able to see the band.
For a small venue, there was still room and air flow to ensure it didn’t get too hot (in March, dont know how it would be in the summer). Staff wasn’t over friendly but I also didn’t expect them to be. Security was fast and good; I definitely felt safe while I was there. If you want to get drinks, I would recommend going to VBGB’s next door - drinks at the Underground are very pricey. All in all, good experience! I would go back.
Great venue! Good parking, metal detectors, stacked speakers, good bar access, people even moping the floor when drinks spilled. Never seen that before!
It was an absolute cluster trying to get into the venue. The show had a combo of VIP, Meet and Greet, Fast Pass, and GA. And it was seriously a constant effort to explain to people where they were supposed to be. This was not helped by some VIP people being told to will call, will call telling them to go to the venue, and then the venue making them go back to will call after the doors open.Then security took an unbelievably long time because the table where you set your belongings to be checked kept hitting the metal detector and setting it off and confusing people.Then in the middle of the show there was an issue with sound or tech or something and it took forever to fix. Not a bad venue in general otherwise. Although there was a huge smashed cockroach in the ladies bathroom 🤢. Bartender was nice and super fast.Updating with my 2023 experience: I was there last night with crash the barricade tickets. The literal point of crash the barricade is to be let in an hour before everyone else. Thats why you buy it. They let us through security on time and then made us stand outside in the blasting sun for another hour until doors. I felt badly for the employee relaying this information to us and appreciate that they had a window we could buy food and drinks from but come on yall. They just kept saying they were working on it. Working on what? Its an empty venue. Let us inside. At least this time we had our own special line separate from GA and Fast Pass, although I heard those lines had the exact same issue I wrote about last year.
Awesome venue! One thing I loved is that they have designated areas for walkways, and security definitely tries to keep them open, even with a packed show. Pretty good alcohol selection, and I did see they had a few food options, at least that night
Great venue to see a show, small, intimate and clean. I wish they had better food options and mocktails. Also, it was hard to hear the vocals over the music.
Nice venue! Covid conscious, proof of vaccination with ID was required before entry. The show we saw was general admission/standing room but and it was fine. (Maybe theyre all SRO, first time at this venue.) Sound and lighting was good. Bathrooms were clean.
The bag checker threw away my things, including two prescription medications, without saying a word or giving me the option to take them out to my car. I feel violated. I will not be going back.
The security guard that was in charge of the M&G portion of Bang Yongguks show the other night was extremely rude. And rather racist. Accusing the artist of lip singing because his song had English words but the artist speaks Korean. Get better staff if you are going to have foreign artists performing at your venue. Your venue doesnt want to make enemies out if Kpop fans.
I partook in the worship of ethanol, i moshed, i headbanged, i screaned at the top of my lungs, what a good night. I forgot my wallet and the bouncers were cool and still let me in. 10/10 would go again. I didnt have ear plugs and the venu was surpsingly not deafening, by the end of the night my ears were not ringing which was pleasent. I stood next to the sound stage most the night, they did alot with a relatively small venu i was very impressed.
Went there for a show last night and the bouncer ruined the whole mood. There’s ways to say things and there’s just taking it to power hungry-ness. Don’t try to bring your purse unless it’s like smaller than your hand. And if you’re looking for really good quality speakers… not the spot. Maybe we would’ve returned if the first person we interacted with wasn’t so rude. I get it it’s a big city and hospitality can go out the window but let’s not forget… there’s plenty of other venues and the only thing that stuck out was negative. Lost a group of potential customers. Hopefully y’all change
This is the best venue in Charlotte, thanks for a rocking time!
Solid venue to have hosted one of my favorite bands, and North Carolina bands at that, Between the Buried and Me. Great show, great staff, great place.They even had medical on hand, just in case, which helped when my eyebrow got bust... its a metal show, what could you expect?Either way, this place is awesome!
Fantastic venue for an intimate music experience
Venue itself was okay. But the cost of drinks is absolutely disgusting! After buying ONE round for me and two people I was completely turned off from the entire place. $20+ for a Jack and coke!?!?
Dope set up for concerts, it kind of has that old school set up for a venue, I loved it and the concert I attended! It is a standing only venue, theres a patio out back for smokers as well. The drinks were reasonably priced, I believe they may have specials but there werent too many on the night I went.Overall, its a nice spot to go out to, I definitely will be back for the next event! 😁
Went here to see Noah Kahan last Sunday and it was one of the best nights of my life. Very clean, lowkey venue. It was my first “real” concert experience and I loved it. There’s really not a bad spot because you can hear and see the artist well even in the back. Will be coming again for future concerts! Only drawback was the parking. Not too bad but you will have to pay if you don’t get there early enough
Paid extra for crash the barricade and didnt get in till 7 when the early entry & vip were let in !!!! Was told when I called a day early was told the doors opened at 6 !!! Then for us & the other people that was there early in line got shuffled back some because people that got there after us just walked up to the front & bull dogged in the line in front of people when they should have had security out there directing them to the back of the line instead of us respectful people having to push our way in and causing them to get angry !!! It just wasnt handled good for folks to pay that extra to get in then it not happen !!! Will we go back ??? Yeah probably but hope they improve the crash the barricade special !!!
Concert was fun and the venue was fine, however this was the most unorganized event I’ve ever been to. There were 2 concerts occurring at the same time in basically the same building. There were no signs to indicate which line was which and no workers directing people to the right place. The amount of people we saw that had to move to the right line was ridiculous. Obviously security isn’t tight either because someone was smoking weed during the concert. It could have been executed much better and gone a lot smoother. Also we paid for fast passes which apparently didn’t mean anything so that was a waste of money. Y’all just need better management.
A real class operation. Mostly women run. Clean bathrooms. GREAT drinks. Awesome service. Nice clientele. PARKING DECK WITH SECURITY CLOSE BY!!! This is THE place to attend a concert alone and be safe. They even have food! My new favorite venue.
Ive seen many shows here. Sound is always great and they have a full bar and some food too.
Great venue! Saw Ville Valo and I was up close to see him! Fantastic show and I love the layout of this place. I felt safe as well.
It may be ok but unless your wheelchair bound you wont have a place to sit and thats a problem. So, I suffer from a long term lower body injury that prevents me from standing for prolonged periods. Therefore, if someone like myself could bring a folding chair or something of the sort that would be acceptable. But no, not allowed. VIP passes are limited and outrageously priced. I suppose people are dumb enough to shell out their hard-earned money to be uncomfortable and purchase over-priced drinks. Charlotte needs an alternative to this venue. One where the patrons are actually provided a quality product.
This is a great music venue. It is set up very nicely. The bars of both pretty convenient. The stage is the perfect size. The vip lounge looks super comfy and next time i will probably just upgrade since that is the only where to actually sit down at in the venue.
Nice venue, Staff was very nice, Reasonable prices.I had a blast attending the Bury Tomorrows, Hollowfront, Afterlife and Siamese concert on 5/10/2023.
I love this place! When I first relocated to Charlotte this is the first place I attended a concert! Leela James!🔥 They have VIP seats in the back but I love being able to stand up close and personal with the artists and vibe! Very nice and safe environment! The Music factory/ Avid Exchange whole area is a vibe!🎸🎤🎹🎻💽📸🧡
Sound quality is great. Bar staff is awesome and there was never a line. Great venue for a more personal show.
Loved the venue! We had a great time and the facilities were very clean. The event staff were friendly as well.
DO NOT BUY THE VIP SECTION tickets. You literally pay for standing room in the BACK of the room with two, yes two, plain ole couches just like you have in your house. Also-yes it gets better. The “VIP” bathrooms don’t work and have been out of service for almost a year. Yes you pay to sit further away from the stage. IMO it’s a rip off.
Nice venue for smaller performances, general admission so if you plan to be at the front plan accordingly to get there early enough to do so. The VIP section has a decent view from the back area and its own bar, which is convenient. Seating in the VIP is pricy, but even standing you have a decent view.
Great venue. Well ventilated and proper air conditioning unlike many Ive been too. Bars on both sides of floor with good cocktails. Went for Snow tha Product and had an amazing time. No issues with lighting or sound. Security was professional and not overbearing. Good place for a concert. Parking close by.
Had a fun night. Though I will say heads up to other customers:a.) Parking is a bit of a pain, and costs like $10 depending on where you get it.b.) We were really packed in like sardines, no leg or elbow space whatsoever, especially if you have wide shoulders. Took away a bit of the enjoyment tbh otherwise not a bad spot to catch a show.
Great place for a concert. Small and personal environment makes for a unique experience between performer and audience. Dri ks and parking are a bit steep compared to Amos Southend. This place only has one floor compared to Amos multi level building.
This is hands down one of my favorite venues I’ve ever been to. Small venue, but it’s a great atmosphere since you’re closer to the stage than you would be at most other concerts. I can’t wait to come here when they reopen! #1 thing on my list of things to do once live music comes back!!
Ive now seen SAOSIN, DEAD AMERICAN, Scary Kids Scaring Kids, SECRETS, & D.R.U.G.S. , @ The Underground and every single time, I had the time of my life. ESPECIALLY seeing Dead American. Greatest band in the universe
Often provides great musical options in a very safe and agreeable space. Kind hard for a short person, go for the vip seats if you can.
Parking was good. Sound was great. The bathrooms were large well-lit and clean. The acts themselves put on a fantastic show and I love layout of the venue, however the drinks are outrageously expensive!
They wont let you in if you bring a too big bag which is bigger than your phone. There is no reminder, no locker and you cant even put your bag on their entrance sofa.Put your empty bag outside the entrance door and you will find that your bag vanished after the live. Thanks for ruining my night.Besides, the stage speakers sucks. All sound channels are totally mixed up. Feels like Im listening to a bowl of porridge.
Very nice venue, would be better if you didnt have to pay so much to park though.
Seating arrangement was tight for the event Drinks were strong. French fries were verygood.
Decent venue.Worst bar selection Ive ever seen. Not one local beer or draft option? Like a bad all inclusive in the Bahamas.They had the AC blasting in October on a fall night and it was freezing inside.
15 dollars for what would be a 3 dollar beer from the gas station. No option to choose a different amount than 18% or up on the tips. The stage is too low to the ground so you cant see very well. I cannot with good conscience leave anything higher than this when a place is so blatantly greedy
Nice smaller venue in the Music Factory. They have two large bar areas, so getting drinks isnt really an issue if theyre staffed appropriately. We went to see a Radiohead cover band and the sound mix was better than expected, but bring earplugs if youre going to be close to stage. They have VIP type seating area in the back and large, clean restrooms.
Good vibes great music, prices are a lil steep definitely not a place to go out to drink if on a budget
Cool atmosphere, reminds me of my favorite place in my hometown. Restrooms are in the backstage are, really cool! Bar is overpriced though.
Usually like going here but the sound guy ruined the tiacorine show 🥲
I’m not sure why I was told “get away from my bar” last night by the middle bartender with dark hair but that will definitely be my last time going there. I’m sure my dollars don’t matter but I stand firm on not supporting that behavior.
Great place to see a venue I did not partake in any mixed drinks so I cant tell you how they are or how expensive. The sound was really good. I will definitely be back to watch more shows here.
- Address:820 Hamilton St, Charlotte, NC 28206, United States
- Site:https://www.livenation.com/venue/KovZpZAIIvEA/the-underground-events
- Phone:+1 980-266-6460
- Monday:10 AM–5 PM
- Tuesday:10 AM–5 PM
- Wednesday:10 AM–5 PM
- Thursday:10 AM–5 PM
- Friday:10 AM–5 PM
- Saturday:Closed
- Sunday:Closed
- Live performances:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Bar on site:Yes
- Toilets:Yes
- Restaurant:No
- NFC mobile payments:Yes
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