I have been a client of this establishment for over a year with excellent service provided with professionalism at its best until the other day. I walked in to buy an item I saved up for and saved my rewards points as well for this purchase. During checkout time the total was more than what I expected it to be. I asked if she used my rewards, to which she replied no; I didnt have any. Wait, what?How do I not? I asked. Ive been saving my last two visits. I know how much I paid my last two visits and it was full price, I even pressed do not use rewards. Her rude response to me was , I cant give you rewards. 😳. Um, I wasnt even thinking that way. I wanted to know where my rewards went because they werent accounted for. They were used without my permission. I told the lady I didnt feel valued as a customer anymore that this establishment lost my business. Her response was OK! There is power in reviews, word of mouth about employees and businesses. I have the autonomy to to share my experience and I will. When I feel cheated especially when I have been loyal to this company and not spent my money elsewhere and the employee doesnt care if she looses my business over rewards and loyalty she needs better training. This is obviously just a job, a paycheck. Now I drive 15 minutes away to get my vape needs met.
Met some cool people up here and they were very helpful with all my questions. Thanks for the patience and excellent customer service.Highly recommend this business !
If you buy Monster Jam liquid take note that the date on the back is not an expiration date!!! It’s the “born on” date. Born on is very small and white (on the left of the box) so it’s hard to see. Don’t make the mistake I did… I called and was upset for a day until the manager called me and explained it’s the “born on” date 🤣 We both had a great laugh!This place is phenomenal. Every person is very knowledgeable on products and makes excellent recommendations.We have been coming here since 2022 spending between $400-600 a month and have never bought a product we hated. When new products are released you can rest assured they have tested them and can explain what they do.Aside from me thinking I’ve been vaping expired juice when I wasn’t I have had zero issues with this location. Everyone is super friendly and kind as well!
Place is amazing. Mo has great customer service and prices are GREAT!!! IM DEFINITELY COMING BACK!
During my recent visit to the vape store, I encountered a black-haired girl who provided exceptionally poor customer service. From the moment I entered, I felt rushed to make a selection. She seemed visibly annoyed by my presence, which made the entire experience uncomfortable.Despite being a customer, I was not given the time or space to browse the products at my own pace. The staff members impatience was evident, as she repeatedly pressured me to hurry up and make a choice. Her demeanor was not just uninviting but also unprofessional, as she failed to provide any meaningful assistance or guidance.The atmosphere in the store, which should have been welcoming and informative, was instead tense and unwelcoming. This not only impacted my shopping experience but also deterred me from wanting to return in the future.In conclusion, the service provided by the black-haired girl at the vape store was far below the standard expected. Her lack of customer service skills and apparent irritation at having to assist patrons is a significant issue that needs to be addressed. I hope this feedback is taken seriously and that steps are taken to improve the level of service in the future.
Always getting great service here! All the employees are super nice and extremely informative. I recommend this place to everyone.
Naomi hasGREAT customer service skills.This place is clean and has a great selection.
Best smoke shop in town by far!! The boss is super cool and the employees are great as well. Mickey is very helpful!
The owner of this place truly is just a genuine person. Very kind and considerateWill take the time to ask you questions.And the supply is awesome
Great service, really fair pricing and lots of variety
Shout out to Saleem (name on receipt), he was super chill and knowledgeable about what I was purchasing. He even gave recommendations to make my vape experience even better! Thanks man, Im coming back!
This is my go-to place and has been for almost a year. I love the people who work here- everyone has been exceptionally knowledgeable and willing to explain things if you need some help. So clean and inviting! 10/10
Super helpful and kind staff, always love Mickey!!
Mickey is so sweet and helped me out, love this place
Mickey was the best at helping me find a selection. 100% would recommend this store!
Every time I come into the shop everyone is always extremely nice, professional, and helpful. Also their inventory selection bad. Highly recommended, and it makes it even better they are all so nice and personable! This is the only shop i go too now.
Just stopped by for the first time, great people in there; super laid back and nice, also knew their products very well!
Use this place all the time! They’re super helpful and always got the deals! Highly recommend them!
They’re cool and know what they talking about 🫡
An extra two stars for how beautifully Kayla answered the phone and helped me because I rate this shop in a whole— no stars. (Since I know this is just an employee who doesnt make the prices.) I genuinely hope Kayla knows that the way the phone call ended was in no way me trying to be rude to her but I did let her know there was no way I was paying $27.05 for ONE kratom shot when every single shop in the area carries them for a whole $6 cheaper. This is the first time I have ever heard of paying that much for a single MIT45. Just seems like someone needs a new distributer or this shop is just greedy as all get out.
Mickey was very helpful with teaching me about the product I was interested in. Thank you!
Flo Vapor is so inviting from the minute you walk in the door. Kayla is friendly and amazing with her knowledge Tell her what you are looking for and she will present you with options. If you just want to check it out, they will welcome you. Support this local business!
Awesome place! Kayla and Saleem helps me out each time I walk in. They do great and recommend only products that I enjoy! Awesome place and people!
Great experience. Very knowledgeable- Kayla explained and was patient with me. Highly recommend!
Noelle is amazing and I had perfect service. The prices are the best around and everybody has been friendly
It was my first time in a vape store and I was looking for something to ease my neuropathy pain. Kayla made my experience very pleasurable and helped me pick out the products that should help me. I WILL be back!
Hands down best customer service I have received at a vape shop, Zander is awesome. Go see him, he will make sure to make your experience worthwhile. This is my vape shop from now on, even if its 25 min from my house. All the products they sell are genuine quality products, and employees treat you as if theyd known you their whole life. You will not regret doing business here!
Great place, great vibes! Love all the people there
Noelle was a great help, directed me exactly to what I needed! They also have a wide variety of flavors!!
Everything you need and service was top notch! Highly recommend.
My go to spot for everything I need!! All of the employees are so helpful and nice!!
Always a great time coming in here. Friendly staff and quick service
Awesome experience!!! Girl at counter understood my need to budget and helped me greatly
Noelle was so amazing at helping me pick out flavors and brands! will recommend to friends !!
Got the product I needed in and at an amazing price. Saleem is my guy. The best spot in Frisco Hands down.
Both the gentleman that helped me were very sweet, totally understanding and very knowledgeable. I hate going to new places but they eased that for me. I will definitely be going back.
Went in today, greated and informed about the products I was interested in, but knew nothing about. Now Im comfortable and knowledgeable about the item I purchased. Will be going there again. Thank you!
Best prices, deals, and customer service ❣️❣️❣️❣️ Great variety of products, Love the Gummies 💚💙💚💙💚💙
Mickey is incredible and very helpful!
I would changed my stars if I could . This place really worked with me . After talking with the guy he showed me how to set it up plus talk to me about the different coils and explain stuff to me that was very helpful. Thank you so much .⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Awesome prices and amazing options!
Staff is very friendly and knowledgeable. They always help me find what i need.
Absolutely loveeeee the vibe here. Very accommodating ! Definitely recommend the lost Mary vape bars by elf bar ! 💕
The customer service is amazing and they greeted me asap !!
This one is for Noelle, not only did she buy me jalapeño pizza but she offered a great vape for a broken heart, amen sister
Happy Father’s Day!
If i could give 10 stars i would. i willing drive from arlington to frisco (45mis to a hours ) just to shop, Probably one of the best smoke shops ive been to in a long time, great customer service, good friendly atmosphere ,a wide variety of choices to choose from all around a great experience
I come here weekly and I always walk out with a smile on my face ! The customer service is unmatched and they have a great variety of products 10/10
Saleem is the best!He helped me a lot
Cole was great helped me out a lot, always friendly and great atmosphere. great prices too
Kayla was super helpful and knowledgeable about their products. Great prices too
Best vape shop in town. Always has the deals and best new flavors 👐
Employees are always friendly and helpful. They have a good selection of disposables. Can’t complain!
Very friendly and nice atmosphere. Always have the best recommendations for flavors. Definitely recommend coming here to find the best vapes.
Horrible. Got a vape that stopped working after 2 hours went back and they said they can’t do anything about it bc I didn’t have a receipt but he just saw me… then I went again and got a different one and the same thing happened.. and he also couldn’t do anything.. worse service ever. Will not return and will not recommend!!
Great customer service!! Great price. Definitely worth the visit!
The best experience ever it rocks 🤘 10/10 nice and knowledgeable staff
Love this shop everyone is always so amazing and so helpful
Extremely knowledgeable. Great customer service! Cole is the man.
Kayla is the absolute best. Best prices and best customer service!!!
Really nice employee and very helpful!
Great staff and the best quality products around. I won’t go anywhere else
Kayla the chick thats works there, is extremely helpful and the sweetest lady
Great staff, good prices
Awesome customer service!!! Love it !!
Great customer service, great products!
Friendly staff, very knowledgeable about the products they carry and similar products that they dont, will be making another visit in the near future
Amazing customer service and latest items
The whole staff is very friendly yet knowledgeable and I will never use another vapor store as long as they are around.
Awesome service and great vibes
Best vape shop in frisco, always have what I need, friendly and knowledgeable staff.
Noelle is the best always an amazing help!
Kenny was amazing and very helpful! Definitely coming back! 👏🏽💜
Awesome place, great selection, and helpful staff
Awesome selection and always helpful employees
Noelle is so helpful and so kind!!!
Has great customer service
Great place to get vape stuff! Go see Saleem he’s the dude
They were awesome 💯💯
Great customer experience
Always cool and knowledgeable, thanks!
Best vape shop in Collin County
Dope vibe
Kayla was super nice and super helpful!!
Came in with the replacement mod thanks flo vapor
Best place ever!!
Awesome staff and great selection of vape juice
The best shop!
Very nice shop!
Amazing service!
It’s good place for vape
Nice location and very friendly workers!!
Got a nice new vape!
No customer service
Love this place!
Awesome vape shop!
Best Staff Ever!
Very nice
Amazing crew!!
Noel hooked us up!!!
No service!
Great business
Great people
Best shop in Frisco
Polite staff, knowledgeable about the product!
Always helpful
Dope place
Horrible experience