Mitten Vapors - Division Ave.

I was pretty worried with all the reviews about online purchasing that these customers had. I had already ordered the juices I bought by the time I got around to the reviews! But the shipping was WAY faster than I thought it would be. I was also very pleased to see how good the flavors were! The juice bottles were WAY larger than I expected them to be though. Not a bad thing, but wow! One bottle was the size of my hand! Great service, very pleased!THIS IS AN UPDATEI ordered another product from them and instead of sending it to California they sent it TO VIRGINIA. Very inconsistent!SECOND UPDATEcustomer service got back to me within a day, and we have figured it out!

I ordered July 24. It is October 9th. I received 1 bottle of my 15 bottle order. I paid 187. For my last order and Im still waiting for 14 bottles. No correspondence from them whatsoever as to why the delay. NOT HAPPY! At this point just give me my money back!

My husband and I are from Grand Rapids. Hes been stationed out-of-state for about 13 years, since 2008. We found out about the company from someone he worked with a while back who was, coincidentally, also from Grand Rapids. Weve been ordering from them from several years. Since before they had to shut down oroginally, and during covid, weve been ordering from them. **Theyve always done their best to respond to inquiries, fill and ship orders as soon as possible, and address any issues weve had with shipping to Hawaii. Getting things shipped here is a nightmare a lot of times.We look into supporting local business from home first and wherever we can, but were also thankful for the work ethic and quality of the local businesses weve found. We appreciate the quality and consistency of their product, and we appreciate them being willing to ship to us when many companies will not ship to Hawaii and Alaska from the states.Ive read through previous reviews and I can respect the grivences people have voiced. However, I can attest to the quality of the product and the company, and well continue to use them. I suggest to you, whoever is reading this, place an order and give them a shot because you wont be disappointed.

Used to get my ejuice from these guys and would get it in the mail. Last time I ordered which was early April, I figured I would get it again, I was wrong. Four months later, Im still out 80.00 and no juice. At this point, I have given up. At least I can write a review and warn others about getting ripped off. Its funny these clowns dont fulfill your order but still have their website up taking payments. Just stay away, its a scam now. If I could give 0 stars, I would. Thats the last money your getting from me.

I also ordered Nov 6th 2018 and still have not received my order. While Ive used the company for at least a year now with no problems and would have given 5 stars previously I cant right now. I did however receive an email back from them saying that they had an unforseen legal issue and that all orders are ready but they are waiting on a judge to give them permission to ship them. Has me worried, was the only place I could find for DIY prefix. Hope we all are not out of our hard earned money.

I quit smoking in favor of vaping almost 2 months ago. This company and is staff is a huge part of how Im still going strong. Very knowledgeable, very kind, and always looking towards customer service first. Best juices Ive ever tasted, at very good prices for the high quality. Highly recommend to anyone looking to get into vaping.

Mitten Vapors makes some really great e-liquid! I love the pistachio ice cream. My only complaint is that their prices are more expensive in store than online. I bought a couple of 30ml bottles in store and then checked online and theyre selling the same ones for a few dollars cheaper. Even with shipping its a little cheaper to order online and have it shipped a few blocks over to my place. So if you like their juice you might as well save some time, gas, and money and just have them ship it to you. Definitely one of the best e-liquid producers in the area though!

Order placed and paid for online on November 4th, 2018. Funds were taken out of our account but as of 11/26/2018, we have not received the product and we are having a hard time getting a hold of anyone at this company.We placed an order about a year ago for the same product with no issues.Pretty disappointed with the customer service.

SCAM! DO NOT order from these people online! I ordered vape juice for my boss in February and have requested a tracking number numerous times and have emailed and called and left messages many many times and nobody is getting back to me! I have not received the product and I dont believe I will receive it because I now believe I have been scammed!!! DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY IMMEDIATELY AND THEN YOU WILL NOT GET YOUR PRODUCT!!!

Its been over a month since I have placed my order. They have provided plenty of excuses tho. At this point I think I may be out on my 115.00. The site has said shipped for weeks . They wont provide me with a tracking number. I wouldnt suggest anyone order from them.

Great place and I love there juice. Amazing staff, always friendly

Dont buy online,the scammed me of 115 dollars.Edit:they came through turns out. Got my package a few days after I posted the initial review. I got my order and they also through in a free fidget spinner! The only bad thing is that they were not updating me on the whereabouts of my package

Stay Far Away!!! Horrible!!! Worst experience Ive had in a long time ordering online! Ordered 4 120ml bottles, they sent me 1! Had to wait another 4 days for remainder to come but not without having to take several pictures of their box and Packaging to show proof? Huge hassle, also ordered flavor boost, they didnt put that in the bottles either! Stay away! Use Kalamazoo or Vista Vapors!

I drive across town to go here! Best juice Ive ever had well worth the drive ♡ very friendly, knowledgeable and helpful staff... competitive prices and lots of awesome promotions! Highly recommend!

In an effort to steer away from smoking cigarettes, I was referred to this place. I am thoroughly satisfied. The store is clean, inviting, and the employee that helped me purchase my first vape was awesome and very helpful. I highly recommend this place.

Good juice at a good price. I can get better deals online, but only by ordering in bulk in advance. Trust me it gets daunting predicting what flavors and nic level you will want next year.

Placed an order, and received two emails. One saying my order was confirmed (no tracking number given), and one saying it was complete a week later. I emailed them asking for assistance and received no response. Would not recommend purchasing online.

Be careful, they will give you the run around and steal your money. Terrible company, lies and games once they get the $$. Twice now they have gave us the run around. The second time they stole 40$. Police are investigating this company. Avoid at all costs!

Welcome the new owner VAPEJOOSE. We cant wait to see what they do with their new stores and they will still carry the full line of Mitten Vapors juice Awsome . Im looking forward to meeting a lot of new friends and vape options.

A wonderful shop. Very knowledgeable and love how they treat their customers. Stores alway clean and staff is respectful. Best juice for an amazing price.

Mitten Vapors is hugely responsible for my success in quitting smoking. They have quality eliquid at a low price with some of the best customer service in the industry. I originally found Mitten Vapors online 2 years ago and was impressed by the eliquid I received. My husband and I visited the Division location while on vacation in Michigan and were both blown away by the cleanliness of the store, the selection of eliquid and hardware and the friendliness of the very knowledgeable staff. Their eliquid is produced in an iso7 clean room that the owner was kind enough to show us on our visit.I can not recommend Mitten Vapors enough to anyone in need of quality eliquid. In my experience you can find decent eliquid at a low price or you can find amazing customer service but its rare to find both in one company. Mitten Vapors does it all.. and then some.

Ordered juice online the order was not correct. Have called there four times to get it fixed only to be told I have to talk to Jake. Called there Friday like I was asked to only to find out Jake had the day off and was told Jake will call me Monday morning. No shocker he didnt call. Very bad customer service! !

Literally the nicest people around, they have the best prices and amazing juices. If you need help with anything relating to vaping, these guys can help you out without hesitation. Best vape shop around.

Good flavors but slow shipping had to call back when they shipped the wrong juice over all great service

Good prices and flavor of juice. Awesome staff thatll lead you in the right direction whether its your first time buying or an experienced vapor.

Terrible! New ownership has driven this company into the ground. They take your money but don’t ship your order. Taking legal action at this point, as I know many others are as well.

I liked their flavors and prices. Both were best in town. Unfortunately, they went out of business pretty quickly.

I traveled 2 hours out of my way on a recommendation and Im glad I did. Friendly knowledgeable staff. I will cherish my visit always

Not a bad place. Small selection from the looks of it. Bought a bargain house juice. Tastes okay.

Very friendly and helpful staff. Know their products and when they are out of stock. Would shop there again.

Friendly, helpful staff. Some times they can be out of product, but that doesnt stop me from shopping with them on a regular basis.

Some of the best customer service around. The juice is top notch and my go to.

Mitten Vapors has extended my life by at least 5 years. No more cigarettes = quality life. I couldnt be more thankful.

This location is not owned by Vapejoose. It has made a great transition but, I was sad to see Mitten go.

Same here place order says its waiting to be shipped took my 115 dollars want answer emails or phone calls I guess its legal action

Love this place, they have a great atmosphere, great employees who will help you find the best product for your money, i highly reccomend this place

Great place for all your Vaping needs and questions answered no problem. Other places I go just look at me like Im dumb and wont help me

Best place in town for juice. Quality flavors and ISO 6 clean room.

Scammers! Ordered in February still haven’t received anything! Will not answer messages or phone!

They drink on the job they under pay their employees they dont help you when you have a problem with your vape their juice sucks just a terrible place period

Glad to see them back! Great prices and great staff.

Fun to have went to the actual store they also have great selections and deals online

Theyre back open, with good juice and plenty of hardware for your vapor needs.

I to placed my order Nov 2nd and have not received it or a call or email... Very unhappy!!!

Was at school for finals today and noticed that there was one ten minutes from GRCC this company just keeps getting better and better every day thank you Mitten Vapors!!!!!

Great e liquid and excellent customer service thanks for all you guys do

Staff is so nice and fun to be around! Juice is always excellent!

Great staff, products a little pricy compaired to online.

Best juice around! Try castaway, you wont be disappointed!

Refill on the juices were great fair price friendly people

Great juices and quick friendly service.

One of the most knowledgeable staff in the Grand Rapids area!!

Friendly people. They will take care of you when you are happy.

Awesome people great help recommend to everyone great prices

Excellent product and killer service!

Tasty flavors always!

This place isnt Open anymore

Wide selection, cheap prices

Very friendly and clean!

They are closed.

Great juice

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