VapinUSA - Green Bay East

Sat there for 20 minutes while a guy tried to decide what flavor he wanted meanwhile, the worker saw that I was ready to go and ignored me the whole time. Just take your business elsewhere. Tundra won’t ignore you, and also trains their staff on how to handle more than a single customer in the building at a time. First time I tried back here in years. Won’t be back.

I placed an order on your website for coils January 29th around 6pm. I was happy to see East GB had the non-mesh coils in stock, as the mesh dont work great for me, and last week they were out, so I placed my order and was charged for the coils. I have been a loyal customer since the opening of your store. Usually, I follow up on my orders with a call to ensure everything is in order for someone to come get them for me, as they were closing in a few hours. However, my recent interaction with Koby left me deeply disappointed.Upon calling, I was greeted by Koby, who seemed exasperated and unhelpful from the start. His sighs and apparent disinterest made it clear that the news he had to deliver wasnt positive. To my surprise, he informed me that the coils I ordered were out of stock and that there was nothing he could do to remedy the situation. This was frustrating, especially as I had never encountered such issues in my long history of being a customer.Koby went on to explain that he couldnt provide a refund, literally leaving me at a loss for words and then finally said he was going to reach out to the manager. Promising a call back, Koby took my number and assured me he would call back before closing tonight. He mentioned that this situation had been occurring frequently, with people ordering and paying for items that were unavailable, and shared that he had been reprimanded for reporting such incidents. This left me feeling as though I was somehow at fault.Around 7:30 PM, realizing he hadnt called back and they closed at 8pm, I decided to contact Vapin USA again. At this point, Koby seemed to have forgotten as he laughed and kinda said oh yeah, i spoke to management, but seemed to be making it up as he went on in the conversation with me, he was making me frustrated and also made me very confused. During this conversation he blamed others for the situation. He fumbled his words and then got me off the phone by saying his manager would personally reach out to me by 9 am the next day as he wanted to remedy the situation but the things I asked for where just out of his reach, as he was only a staff without this ability to refund or do anything to remedy the situation. I felt frustrated and concerned about the apparent lack of communication and training on his end.Koby initially made it sound like there was no solution, leaving me feeling stuck with neither the coils nor a refund. Despite offering to have someone pick up the coils from your west side location, Koby dismissed the idea. Although in the past, this has been something I have had to do, when the ordering online first started, and things since then had been fine. No issues. Anyway, the next day, I had been pretty busy, realizing I did get a call, so I got in touch with the manager, they were not aware of the obligation to call me, but were of the situation and had already had the coils waiting for me on the west side location, which I was unaware of and would have gotten the night prior if that was the case. Regardless, it was rectified at this point.I believe it is crucial for your team to be well-informed, communicative, and proactive in addressing stock issues and customer concerns promptly. I have been a loyal customer for years, and this incident has made me reconsider my patronage. I hope you can take the necessary steps to prevent such incidents in the future and maintain the high standards of customer service that I have come to expect from Vapin USA.Thank you for your attention to this matter, and I trust that you will take the necessary actions to prevent similar occurrences in the future.

The People are awesome, and friendly, need a more portable vape, and they were more then happy to explain and show the ones they thought were the best. Also left with some free swag, Best place to get your stuff for sure

Great service, just like their other locations! I like how friendly the staff is and that they help by suggesting flavors theyve tweaked for their own personal use!

The people there are great!! They are friendly and very helpful answering any questions you may have. They are very informative when making suggestions for what you are looking for, especially when you’re not sure. I always have a great experience there!! Great company and people to work with!! 👏

Had an awesome experience at vapin today. Got great advice and excellent service from Micah (I believe thats how its spelled). He cleaned out the tank and even replaced the coil and filled it for me. 10/10 would go there again.

Friendly employees and quite knowledgeable! Update on 5/4/19: Fefe is amazing! I had a problem with a leaking tank and she spent almost an hour helping me out! Totally bummed I couldnt figure it out, but she was able to resolve the issue.

GB east isnt my preferred location, but as with all the Vaping USA locations, I always get good service and the products I need.

This place is awesome. I just recently moved from Kentucky and the first time I went there the staff was simply wonderful. They have a great selection of juices at the best prices I’ve seen. Ever. I’ve just became a lifetime customer as long as I’m in Wisconsin.

Im so done with this place. They never have coils, its been a year and nothing changed. So glad i quit cigs to smoke burnt coils. Seriously its either use the coil ive been using for 2 weeks or use these dinky coils with 1mm air holes that burn as soon as you take a drag.

Very helpful and knowledgeable on their products. They have a huge tester area with a lot of different e juices. Very relaxed atmosphere and of course no one 18 is allowed in this establishment because people were abusing it and letting minors test the juices plus its not a place u should take your kid in with u

Very knowledgeable staff, friendly, and they really stand behind the products they sell.The drive thru is a HUGE convenience! Its nice being able to get what we need, without having to pull the kids out of the car.

Excellent customer service, every time I walk in its like Im family. Very professional staff and clean store. Prices are reasonable, and staff is knowledgeable. I left a bad review of another vape shop earlier this week because it was dingy, and the staff were con artists. So glad VapinUSA exists, to show Green Bay how a professional vape shop should be run!

The great staff and products at Vapin USA helped me to quit smoking cigarettes! Every time Im there, I learn something new, and have a great experience. Very knowledgeable staff, who inform you well and encourage you to learn. Not just out to sell you stuff, they actually care about educating you. Awesome

Great customer service like all of their stores! Greeted right away and got what I needed and she answered my questions. My favorite vape shop!

It used to be better. Now all there flavors taste the same. Go back to changing your filters or whatever it is you need to do. The workers are great and knowledgeable.I honestly dont even go there anymore. SAD

In my opinion vapin usa has the best rewards or point system out of any vape shop Ive been to, I havent had to buy a mod or tank with actual cash in years. Depending on the location they can be a little limited on the selection which is the only down side.

Ok, I was in the store on Sunday like 1 or 2 in the afternoon. I have to reach out because of one the employees there. I think his name was like Ron or Rob or something. Anyway, when I was looking at tanks, I heard him talking to one of his co-workers- this Rob guy implied that this co-worker was getting fired soon. He said something like its probably your last day, I would stop messing up. The other guy looked so crushed. He then said that he couldnt talk about it in front of customers and that he would talk to him about it later. Im sorry even if hes like a manager or something, thats NOT appropriate to discuss in the open like that. Im in HR, and that is borderline creating a hostile work environment. Please do something about this negligent employee.

The girls in the drive thru were absolutely accommodating, I couldnt have asked for better service. They made all the effort to be sure I obtained exactly what I was looking for.

Always had a good experience with staff here. Kind and knowledgeable. Only issue I had was that you sometimes had to wait a while before being helped.

East side is way more down to earth with their customers, willing to socialize and keep them around. West side practically chases customers out of their store and doesnt bother to make a connection with their customers which is quite sad.

Customer service is awesome! I have only been in the east side store! Joshua is a big help to me, he really knows it all! Prices are fare!

Employees are knowledgeable,helpful & super friendly plus they always get me in & out as quickly as they can .

Friendly staff and a nice no pressure environment. Great place to go if you know what you want or if its your first time and youre looking to get started

Says they open at 8am. I get there at 8:20. The sign is on but the doors are locked. If your not open at 8am dont post that you are.

If you vape or are wanting to start its a great place! They even allowed my emotional support dog to go inside too!

Great staff, always very helpful!!! Im not happy that my flavor is no longer available because of of the new law.

Excellent service. Laid back, knowledgable and genuinely nice folks. Great selection of juice & a drive through window.

Stay away unless you like being ripped off. Would not take a return because they claimed paint coming off of a tank from cleaning it with a diluted vinegar solution was not a manufacturer defect. Anyone with any knowledge with vaping knows that vinegar is used often to clean tanks without any problems. The Kanger subtank mini I bought from them has known issues with the paint flaking off. There are far better stores in green bay now with more knowledgeable staff, better equipment, and better liquids.

The staff are super friendly and helpful. The selection of products are great. I absolutely love this place!!

If you want to go to a vape shop that doesnt feel like a head shop, VapinUSA is highly recommended. Definitely a vape shop for everyone, they sell everything you need for serious vaping as well as more casual devices, and are a lot more professional than most other vape shops Ive been to.Their house blend of e-juice is in my opinion the best ratio of quality to cost in Green Bay, the only cheaper e-juice either 1. Is cheap gas station e juice that will gunk up your device quickly or 2. isnt available in higher nicotine levels. Their rewards programs bring the average cost down even more if you buy regularly.They also have a drive through window which is convenient. I recommend the east side GB location especially but theres nothing wrong with the west side one either.

Great store and very friendly knowledgeable staff.

Poor service didnt tell much how my device was supposed to work and when asked a question they made me feel stupid for asking ....not to mention came in to but another vape pen after maybe a month of using the first one and it stopped charging no refund no discount wont be returning here again

Very friendly staff. They know my name after only visiting a couple times and they know what I want before I have to ask.

Extremely friendly and helpful staff, quality juices and products, definitely my go to for all things vaping!

Awesome thanks 😊 great manager and knowledgeable and boom happy customer 😀

Some prices are a little high but otherwise its a good place to get what u need for all your vaping products

Always have what I need and they have knowledgeable friendly staff.

Fast, friendly and personable. Good recommendations for juice based on other stuff I liked. Would recommend

Great selection helpful, and they added a drive through ,knowledge staff.

Amazing. Place knows me by name, really knows how to go above and beyond. This shop has customer service down to a science!

Very large selection. Nice clean store.

Very good store among the most professional vape shops in green bay. Not the most inviting but very clean and aesthetic

Where all the ballerz are at. If you need a shot-caller, boss-hogler, calf-slapper, or some strawberry cheesecake vape juice, get on over to VapinUSA. Today.

Very helpful staff. I always get what i need at a satisfactory price

Got quick and friendly service.Good juice selection and fair prices.

It would of been great except other than one person most the workers ignored me.

Very friendly and knowledgeable staff. The store is very clean. Only vape store ill go to

Good products and very informative. Also have a rewards program for frequent visits

The staff is always great! They are knowledgable and friendly!

Always great people to talk to super chill atmosphere

Great selection of vaping items and juice. Very friendly employees.

Dillan is the best. Knowledgeable. Helpful. Best vape establishment in Green Bay and the surrounding area.

Nice vape shop! Friendly and knowledgeable staff! Recommended!

I only go here for vape juice and could. Reasonably priced house made vape juice. Thank you!

Amazing place. Great customer service!

Great coustmer service.

Great service, and they were very knowledgeable!

Nothing on here tells me how long the drive thru is open... Muy inconvenient. Lol

I love being able to go through the drive-thru!

The staff are the best really friendly and very helpful

Under new management. Mucho improvement from before. My go to favorita vape store.

Its a nice place to get liquid and coils for my e-cig

Great place to grab e-juice. The drive through is excellent.

Good prices. I like the drive thru

Awesome people helped me to the best of their abilities!

Great selection of eJuice and friendly, helpful staff.

Always take good care of their customers

Love vapinUSA the people are very friendly and very nice, and helpful

Good assortment. Only a bit on the expensive side tough

My son was satisfied with what he purchased.

Slow. But this may be because 75% of the people that come in are idiots with problems that can be fixed with a slight hint of common sense.

Amazing service and great customer satisfaction!!!

Very friendly and willing to answer all questions. Thanks for that.

Always great customer service.

Awesome staff, very knowledgeable.

Cool chill people, great prices.

Awesome. Very helpful staff.

Good point system, helpful staff.

Great people and knowledgeable about the products

Good service great selection

Love that they have a drive through

Very helpful great store

Great service!!!!

Everything you need and more

Great place! great people!

Very helpful people there

Best place to be , friendly atmosphere

Friendly knowledgeable staff

Very friendly and knowledgeable

Come here for all your vapin needs

Very accommodating and nice!

Great people, great prices

Employees are very helpful

Very nice and informative

Love it

Nice shop

They share in store deals

Nice mods

Always awesome 🙂

Very rich white boy

Vape drive through!

Awesome service

Great service

Good deals

Good service

Great setup!

Great people

Do u vape bro?

Friendly staff

Good flavors

Gotta love it!!!

Good place

Good

Drive thru!

Over priced

Fun

Friendly store

Minature bombs

Dont vape

Service is great

It is satisfactory